KnowledgeStorm

SQL Server 2008 Upgrade Series: Performance

Dell, Inc. and Intel — Fri, 20 Nov 2009 00:00:00 EST

This article explores ways in which small and mid-sized businesses can improve the performance of their databases — and their businesses — by upgrading to SQL Server 2008.

A Guide to the Value of Reliable Data in Insurance

DataFlux Corporation — Mon, 02 Nov 2009 00:00:00 EST

Only when data is trusted can it be used in confidence in all insurance operational and analytical process activities. This paper examines the impact of unreliable data on insurance companies. It then defines the requirements needed to guarantee data reliability in insurance and offers a practical approach to creating and governing that data.

Tactical Data Quality Projects Deliver Quick ROI

DataFlux Corporation — Wed, 21 Oct 2009 00:00:00 EDT

This expert podcast offers advice for deploying and completing tactical data quality projects from Forrester's Rob Karel.

Which Off-line CRM solution for Field Force?

Wipro Technologies — Wed, 21 Oct 2009 00:00:00 EDT

This paper explores four different choices available for offline CRM solution based on SAP platform, namely SAP CRM Mobile Solutions for Laptop users, SAP CRM on Blackberry on other PDA's, CRM Online solution accessed over internet, Offline recording of information using SAP Interactive forms by Adobe.

Optimize Customer Experience to Achieve Competitive Advantage

Wipro Technologies — Wed, 21 Oct 2009 00:00:00 EDT

Outsourcing Center and Wipro performed a survey that aimed to gauge how banking institutions are doing with their customer experience initiatives. While not a complete picture of how these financial institutions are progressing with their customer experience efforts, survey results point to some general trends and beliefs in this important area.

Webcast: Hear from Your Peers: Take Action now to Lower your Database Costs

IBM — Mon, 19 Oct 2009 00:00:00 EDT

Is data management costing you too much money? Join us for a webcast where two IBM DB2 customers will discuss proven strategies that they have incorporated into their IT operations that have resulted in lowering their overall database costs.

Acxiom Deploys Business Intelligence for Best-of-Breed Solutions

SAP America Inc — Tue, 13 Oct 2009 00:00:00 EDT

Find out how Acxiom, specializing in providing customer and information management solutions for companies around the world, uses SAP BusinessObjects Business Intelligence (BI) solutions to transform consumer data into actionable BI.

Picis Transforms Healthcare Processes with Business Intelligence from Business Objects

SAP America Inc — Tue, 13 Oct 2009 00:00:00 EDT

Find out how Picis incorporated business intelligence (BI) reporting and analysis technology from SAP BusinessObjects in the development of the Picis CareSuite family of products. You'll also learn how they comprise best practice applications for automating and documenting their business and clinical processes in their acute care departments.

How to Embrace CRM and Make it Succeed in Your Organization

SYSPRO — Mon, 12 Oct 2009 00:00:00 EDT

This White Paper shows you how the Customer Relationship has changed and what companies are doing to secure those customers.

Make CRM Work the Way Salespeople Do

Oracle Corporation — Thu, 08 Oct 2009 00:00:00 EDT

This white paper examines how traditional CRM technologies, while valuable in helping organizations manage customers and revenues, have not really assisted the salesforce do their jobs.

Massachusetts Privacy Law: The Language, the Impact, and Recommendations for Proving Compliance

Tripwire, Inc. — Mon, 05 Oct 2009 00:00:00 EDT

Register for this webcast, and then tune in to learn how to get started preparing for this Massachusetts law that may well be indicative of a legislative trend in other states.

Winning in Today ' s Environment: Six Imperatives for the Chief Sales Officer

Oracle Corporation — Thu, 01 Oct 2009 00:00:00 EDT

Download the Oracle CRM White Paper, "Winning in Today's Environment: Six Imperatives for the Chief Sales Officer," to learn how you can deploy several best practices to achieve unparalleled sales success in your organization.

Security in the Call Center: Verifying Customer Identities without the Inconvenience

RSA, The Security Division of EMC — Fri, 18 Sep 2009 00:00:00 EDT

Is securing the Call Center possible without impacting the customer experience? This paper discusses the advantages and benefits of using knowledge-based authentication (KBA) to bolster Call Center security over other solutions.

The Flawed Vision of Customer Data Integration – How to Get it Right the First Time

Siperian, Inc. — Wed, 16 Sep 2009 00:00:00 EDT

The initial goal of Customer Data Integration (CDI) was to create the most reliable customer data for the entire company. We now know that the golden opportunity for CDI lies within Master Data Management and the ability to uncover interactions and understand the relationships that companies have with their customers.

CRM Strategy Guide: Leveraging your customers

Sun Microsystems, Inc. — Tue, 15 Sep 2009 00:00:00 EDT

Learn how innovative companies are turning CRM challenges into an opportunity for business advantage and cost reduction.

Enhance Your Business Banking Client Relationships with RIA Technologies

Actuate — Thu, 10 Sep 2009 00:00:00 EDT

Web 2.0 applications have forever changed the way that consumers interact with financial firms and those experiences have raised their expectations for online banking. Banks can now deliver Rich Internet Applications that automate business processes while providing a user experience that elicits real enthusiasm in the marketplace.

Business Success in a Dark Market: An Inside Look at How the Fraud Underground Operates

RSA, The Security Division of EMC — Tue, 08 Sep 2009 00:00:00 EDT

The fraud underground is a sophisticated criminal enterprise that operates much like a real-world business. This white paper examines how the fraudster underground operates, the intricate supply chain that supports it, and how it continues to evolve.

Deploying Business Intelligence on Sun Fire X4275 Servers

Sun Microsystems, Inc. — Tue, 01 Sep 2009 00:00:00 EDT

Based on open source software and powerful Sun hardware technology, the Sun Business Intelligence Solution for Web Infrastructure provides an easy to manage, enterprise-class, and highly scalable Business Intelligence and Data Warehousing solution that features a low total cost of ownership.

E-Guide: Essential Guide to HIPAA

Information Security Magazine — Mon, 31 Aug 2009 00:00:00 EDT

Electronic health records are a cornerstone of President Obama's national healthcare reform. But in order to succeed, healthcare organizations need to ensure consumer privacy. As a result, changes to the Health Insurance Portability and Accountability Act were recently enacted. We'll explain the new requirements and how to prepare for an audit.

Continuous File Integrity Monitoring with Minimal System Impact and No Repeat Scans

McAfee, Inc. — Mon, 17 Aug 2009 00:00:00 EDT

McAfee PCI Pro provides a comprehensive file integrity monitoring (FIM), audit trail and network configuration audit solution designed to help merchants and service providers quickly, easily and cost-effectively meet the following requirements of v 1.2 of the Payment Card Industry Data Security Standard (PCI DSS).

Pivotal CRM: Built For Sales

Pivotal CRM, a CDC Software solution — Thu, 23 Jul 2009 00:00:00 EDT

In this multimedia demo, learn how Pivotal CRM's flexible, innovative features and design give sales users an edge and make them feel the system was built just for them.

CRM Built for Marketing: The Executive Guide to Selecting CRM that Meets Marketing Needs

Pivotal CRM, a CDC Software solution — Thu, 23 Jul 2009 00:00:00 EDT

How can a company ensure that their marketing department's needs are represented when choosing an enterprise-level CRM system? This white paper provides core principles companies can use to help them select a CRM system that each marketing team member feels was built just for them.

Internet Gambling Sites: Expose Fraud Rings and Stop Repeat Offenders with Device Reputation

iovation, Inc. — Mon, 22 Jun 2009 00:00:00 EDT

This white paper will help you understand what new and innovative techniques can be used to combat online fraud and abuse, and how online casinos can realize a true return on investment by reducing losses from fraud exposure and increasing operational efficiency within the fraud detection process.

The Good, Bad and Necessary: The Complete Guide to PCI 6.6 Success

Breach Security — Mon, 08 Jun 2009 00:00:00 EDT

This resource provides IT security professionals with the information needed to understand PCI compliance and specifically, one of the standard's latest requirements, 6.6. In addition, the paper offer tips for successful PCI 6.6 compliance and highlights compliance successes from real-world companies.

Furniture Manufacturer Improves Customer Satisfaction through Customer Analysis with SPSS

SPSS Inc. Worldwide Headquarters — Mon, 04 May 2009 00:00:00 EDT

Customer knowledge is market advantage. To refine its edge and better manage customer relationships, Haworth needed to learn what was important to its customers and deploy that knowledge to key decision makers. Read how they did it.

Publisher Targets Most Profitable Subscribers with SPSS

SPSS Inc. Worldwide Headquarters — Mon, 04 May 2009 00:00:00 EDT

To improve the profitability of its subscriptions and increase the value it provides to its advertisers, The Miami Herald Publishing Company used PASW Statistics to find and target new subscribers likely to be stable, profitable customers. Read this case study for more.

10 Ways Predictive Analytics Can Really Help You

SPSS Inc. Worldwide Headquarters — Fri, 01 May 2009 00:00:00 EDT

This whitepaper details how predictive analysis can help your business. We give you 10 really good reasons on how predictive analytics help you make better, faster decisions, giving your organization a significant competitive advantage in the technology sector.

Reduce Churn Through Enterprise Feedback Management and Predictive Analytics

SPSS Inc. Worldwide Headquarters — Fri, 01 May 2009 00:00:00 EDT

In this case study, Cablecom recognised the key to tackling churn was to identify the point at which customers become dissatisfied with the service and before they made the decision to switch to an alternative provider.

The Risks of Using Spreadsheets for Statistical Analysis

SPSS Inc. Worldwide Headquarters — Thu, 19 Mar 2009 00:00:00 EDT

Are spreadsheets a help or a hindrance when performing data analysis? Get the real story from the author of SPSS for Dummies, Arthur Griffith. In this informative and entertaining webcast, you'll receive expert guidance on the proper uses and limitations of spreadsheets, as well as the strengths and benefits of SPSS Statistics.

Effective Strategies for Capturing the Voice of the Customer

SPSS Inc. Worldwide Headquarters — Thu, 12 Mar 2009 00:00:00 EDT

This free webcast will show you how to use the data you are already capturing through your feedback programs, as well as data generated through online conversations, to help you gain more value from every customer interaction.

Intelligent Decisions: Enhancing Processes with Business Rules and Predictive Models

SPSS Inc. Worldwide Headquarters — Thu, 05 Mar 2009 00:00:00 EST

Learn how your organization can integrate analytics with business processes to become a Predictive Enterprise that employs insights to make intelligent decisions. This webinar will show you the fundamentals of combining industry knowledge and business rules with powerful analytics to improve revenue generation and business performance.

Turning Results into Rewards: Survey Analysis and Reporting

SPSS Inc. Worldwide Headquarters — Thu, 26 Feb 2009 00:00:00 EST

Please join Jane Hendricks, Product Marketing, and Gregory Crist, Sales Engineer, for this webcast focusing on survey analysis and reporting. See why delivering the right survey research results to the right person at the right time makes all the difference.

Annual Fund Growth When You Need it Most

SPSS Inc. Worldwide Headquarters — Wed, 25 Feb 2009 00:00:00 EST

Join William Jewell College and SPSS Inc. to learn how you can be incorporating data mining into your annual fund operations and focusing your limited resources on those most likely to give. This presentation is designed to give you a roadmap for getting started with data mining.

Boost ROI with Faster, Easier, VISUAL Analytics

SPSS Inc. Worldwide Headquarters — Tue, 24 Feb 2009 00:00:00 EST

Join us at this live webcast and learn how you can:

Use RFM analysis to quickly rank customers for high-return marketing
Use advanced visualization techniques to uncover segments and patterns in your data, and apply these insights to growth, acquisition, and retention planning
and more

American Airlines sees ROI of 1192% in 2 Months with Predictive Analytics

SPSS Inc. Worldwide Headquarters — Fri, 20 Feb 2009 00:00:00 EST

To overcome the challenges of increased customer data, American Airlines deployed SPSS for Windows to replace its mainframe based analytics system, increasing productivity of its customer research team and improving decision making while reducing ongoing costs.

Who Are My Best Customers & #63;

SPSS Inc. Worldwide Headquarters — Fri, 20 Feb 2009 00:00:00 EST

Who are my best customers? If you manage sales, marketing, or customer service, you want an answer to that. That's because implementing successful strategies for every customer segment is critical to increasing business profits. This paper describes just a few of the ways that you can use analytics to better understand your customers.

SPSS Text Analysis for Surveys 3.0: Get the Most Out of Open-Ended Text Responses

SPSS Inc. Worldwide Headquarters — Thu, 12 Feb 2009 00:00:00 EST

Maximize survey research value with open text responses. If you've limited your surveys to close-ended questions due to the time and expense of reading and manually coding text responses, this session can be your organization's first step toward maximizing the value of your survey data.

A Smarter Start: Preparing Data with SPSS Statistics Base

SPSS Inc. Worldwide Headquarters — Thu, 12 Feb 2009 00:00:00 EST

Before you can analyze your data, you must prepare it for analysis. SPSS Statistics Base offers an array of techniques and features to help users validate data in order to ensure complete, effective, and accurate analysis. This webinar will show you some of these techniques so you can be certain you are getting the best information from your data.

Reinsurance Company Improves Data Quality & #44; Enhances Profitability with DataFlux

DataFlux Corporation — Wed, 14 Jan 2009 00:00:00 EST

DataFlux dfPower Studio combines several tools to help standardize incoming data and assist companies in building business rules into their system.

Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI

SPSS Inc. Worldwide Headquarters — Wed, 31 Dec 2008 00:00:00 EST

This whitepaper makes the case for using predictive analytics as a catalyst for a company's growth. It includes best practices from several global companies including: Cablecom, Royal & Sun Alliance, and T. Rowe Price. Ultimately, it is about maximizing the level of understanding that can be achieved with customer data.

Business Solutions: The Payment Card Industry Data Security Standard

CDW Corporation — Mon, 03 Nov 2008 00:00:00 EST

This brief document provides a listing of the six primary objectives for companies to meet in order to comply with the Payment Card Industry Data Security Standard (PCI DSS).

E-book: The Top 5 IT Budget Killers (and How You Can Fight Back)

IBM — Fri, 03 Oct 2008 00:00:00 EDT

This e-book by IBM, will introduce you to the five big IT budget killers and some of the best ways to knock them out.

Build Trust by Connecting Security Operations and Compliance

Tripwire, Inc. — Fri, 19 Sep 2008 00:00:00 EDT

Check out this case study to learn how Vesta implemented Tripwire® Enterprise to continuously monitor IT infrastructure for all unauthorized change, which helps maintain known, trusted, and compliant system environments and ensure audit requirements are met.

Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability

SAP America Inc — Wed, 17 Sep 2008 00:00:00 EDT

The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction.

The Total Economic Impact Of DMExpress

Syncsort — Mon, 25 Aug 2008 00:00:00 EDT

The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of DMExpress on their organizations. Forrester’s aim is to clearly show all calculations and assumptions used in the analysis.

Anatomy of a Siebel CRM Archiving Project

IBM — Fri, 01 Feb 2008 00:00:00 EST

The basic principles for managing an archiving project presented in this paper can help you initiate and plan an archiving strategy that meets your organization’s requirements.

The Customer & #45;Driven Innovation Series: The Predictive Enterprise

SPSS Inc. Worldwide Headquarters — Sat, 01 Dec 2007 00:00:00 EST

Customer data mining and predictive analytics helps achieve customer innovation, strengthen brand and lift sales. Gain further customer insight with four attributes of a predictive enterprise so you can start putting customer innovation to work.

Let Customer Feedback Do the Driving

SPSS Inc. Worldwide Headquarters — Thu, 31 May 2007 00:00:00 EDT

As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation.

CRM without Compromise: A Strategy for Profitable Growth

SAP America Inc — Sun, 01 Apr 2007 00:00:00 EDT

This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth.

Top 10 Reasons Customers Choose SAP for Business Transformation

SAP America Inc — Sun, 01 Jan 2006 00:00:00 EST

SAP is a customer’s company, whose organization is designed for, and encouraging of, innovation in all its aspects - from product development to product delivery to product implementation. Read this white paper to discover the top 10 reasons why customers choose SAP for their business transformation.