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					<title>
					<![CDATA[Shenzhen Telecom]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98025?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=98025&amp;c=CORE</link>
					<description>
						<![CDATA[ Pitney Bowes Group 1 Software customer communication management (CCM) solution allows Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction.]]>				
					</description>
					<author>
						<![CDATA[Pitney Bowes Group 1 Software]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
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					<![CDATA[How to Calculate the ROI of Remote Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98143?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=98143&amp;c=CORE</link>
					<description>
						<![CDATA[ Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online-GotoAssist]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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					<![CDATA[Increase First Contact Resolution: The Key to Superior Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98146?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=98146&amp;c=CORE</link>
					<description>
						<![CDATA[ John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online-GotoAssist]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[How Does Your IT Help Desk Measure Up?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98147?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=98147&amp;c=CORE</link>
					<description>
						<![CDATA[ Effective and efficient IT operations are the “table stakes” for IT-business groups’ relationships -- they’re taken for granted by user groups but are glaring when absent.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online-GotoAssist]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98148?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=98148&amp;c=CORE</link>
					<description>
						<![CDATA[ View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online-GotoAssist]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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					<![CDATA[IT Leadership Strategy: How to Provide World-Class Help Desk Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98149?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=98149&amp;c=CORE</link>
					<description>
						<![CDATA[ Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT organization to be the engine that keeps your end users productive and your company running.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online-GotoAssist]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Support Management Using EnterpriseWizard]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98308?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=98308&amp;c=CORE</link>
					<description>
						<![CDATA[ This brief presentation demonstrates how EnterpriseWizard can rapidly and efficiently automate Support Manager duties.]]>				
					</description>
					<author>
						<![CDATA[EnterpriseWizard Inc.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Next-Generation OSS/BSS Challenges]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97194?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=97194&amp;c=CORE</link>
					<description>
						<![CDATA[ This Expert Lesson will look at service providers’ next-generation OSS/BSS challenges and opportunities, whether that means having a third-party assessment or outsourcing OSS/BSS network management.]]>				
					</description>
					<author>
						<![CDATA[Alcatel Lucent]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Remote Support Service]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96807?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=96807&amp;c=CORE</link>
					<description>
						<![CDATA[ GoToAssist is consistently chosen by customers due to a faster time to connect with end users, faster time to resolve support incidents and overall ease of use.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online-GotoAssist]]>				
					</author>
					<pubDate>
						Thu, 22 May 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[ExtraView IT HelpDesk]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95023?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=95023&amp;c=CORE</link>
					<description>
						<![CDATA[ ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation.]]>				
					</author>
					<pubDate>
						Tue, 20 May 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Engaging B2B Customers with an Online Community - a VMware Case Study]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96814?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=96814&amp;c=CORE</link>
					<description>
						<![CDATA[ Savvy industry-leading companies are leveraging online communities to attract customers, support users, and build brand loyalty. In this Webcast, learn about successful initiatives and share discoveries from VMware’s thriving B2B user community.]]>				
					</description>
					<author>
						<![CDATA[Jive Software]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Customer Support solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95018?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=95018&amp;c=CORE</link>
					<description>
						<![CDATA[ ExtraView Customer Support provides controlled access screens where customers and partners may enter problem reports and enhancement requests over the Web.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation.]]>				
					</author>
					<pubDate>
						Wed, 19 Mar 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[EMC Documentum Enterprise Content Integration Services: Improving Business Performance with ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94739?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=94739&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper explains the problem of complex information access and describes how EMC Documentum ECIS provides the solution through the ability to efficiently and effectively find critical information from distributed sources.]]>				
					</description>
					<author>
						<![CDATA[EMC Corporation.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[Using EMC &apos; s ROI Model to Uncover the Tangible Benefits and Cost Savings Generated by E- ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94740?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=94740&amp;c=CORE</link>
					<description>
						<![CDATA[ E-mail archiving solutions maintain referential integrity between a user and old e-mail regardless of where the messages are stored, this allows customers to keep information online and accessible for longer periods of time.]]>				
					</description>
					<author>
						<![CDATA[EMC Corporation.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[To Get Promoted in Customer Support, Do These Five Things]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94592?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=94592&amp;c=CORE</link>
					<description>
						<![CDATA[ Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines.]]>				
					</description>
					<author>
						<![CDATA[Parature Inc.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
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					<![CDATA[Boosting Online Commerce Profitability]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94479?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=94479&amp;c=CORE</link>
					<description>
						<![CDATA[ To thrive in today’s increasingly crowded world of Internet retailing, businesses that conduct commerce online must continually innovate to engage and enthrall their customers.]]>				
					</description>
					<author>
						<![CDATA[Akamai Technologies.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
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					<![CDATA[Best Practices for Producing On Demand Video for the Web]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94482?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=94482&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper will help you understand and select from the most popular video formats, it provides an overview of video processing and encoding practices that can help you create the best-looking Web video for your Web site.]]>				
					</description>
					<author>
						<![CDATA[Akamai Technologies.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
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					<![CDATA[ERP Software Acquisition in an FDA Regulated Environment]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94695?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=94695&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper presents a guideline to help you select an ERP system for your FDA validation. Explore a five phase software acquisition life cycle model to help you accomplish these objectives as efficiently as possible.]]>				
					</description>
					<author>
						<![CDATA[SoftBrands, Inc.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[FUELING GROWTH, DRIVING OPERATIONAL EXCELLENCE]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94697?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=94697&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn about an easily implemented, affordable and standardized solution that will boost your productivity with the advanced technologies of SAP combined with the manufacturing functionality.]]>				
					</description>
					<author>
						<![CDATA[SoftBrands, Inc.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[Winning Strategies for Customer Responsiveness - An Article from IQ Magazine]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94228?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=94228&amp;c=CORE</link>
					<description>
						<![CDATA[ A basic platform for successful customer responsiveness is an IP-based call center, also known as a customer contact center.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Thu, 28 Feb 2008 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[On-Demand Support Software]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94062?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=94062&amp;c=CORE</link>
					<description>
						<![CDATA[ Parature eTicket enables your customers to submit support tickets through your customer service or help desk websites, and enables your support team to track, route and manage customer tickets. As a result, your customer support team will provide efficient, superior customer service, resulting in satisfied and loyal customers.]]>				
					</description>
					<author>
						<![CDATA[Parature Inc.]]>				
					</author>
					<pubDate>
						Tue, 26 Feb 2008 00:00:00 EST				
					</pubDate>
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					<![CDATA[Parature &apos; s Online Customer Service Software &amp; Solutions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94063?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=94063&amp;c=CORE</link>
					<description>
						<![CDATA[ Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they support their customers while significantly reducing costs.]]>				
					</description>
					<author>
						<![CDATA[Parature Inc.]]>				
					</author>
					<pubDate>
						Tue, 26 Feb 2008 00:00:00 EST				
					</pubDate>
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					<![CDATA[5 Keys to a Successful Identity and Access Management Implementation]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93838?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=93838&amp;c=CORE</link>
					<description>
						<![CDATA[ Using these five best practices to guide an IAM implementation brings numerous benefits.]]>				
					</description>
					<author>
						<![CDATA[CA.]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[CRM without Compromise: A Strategy for Profitable Growth]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93607?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=93607&amp;c=CORE</link>
					<description>
						<![CDATA[ Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable growth.]]>				
					</description>
					<author>
						<![CDATA[SAP America, Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1459/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1459/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Top Ten Mistakes Customer Support Teams Make and How to Avoid Them]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94056?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=94056&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper discusses the most common mistakes made by customer support teams, provides insights into how to avoid them, and cites examples of organizations that have experienced these issues and have adopted solutions to correct them.]]>				
					</description>
					<author>
						<![CDATA[Parature Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1459/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1459/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[FAU’s Students and Faculty Are Resolving 97% of Support Issues On Their Own by Using Parature]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94057?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=94057&amp;c=CORE</link>
					<description>
						<![CDATA[ Using Parature&apos;s support solutions students, faculty and staff are resolving 97% of support issues per month on their own without having to contact FAU&apos;s technical support team.]]>				
					</description>
					<author>
						<![CDATA[Parature Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1459/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1459/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Providing Personalized Support for Multiple User Groups]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94058?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=94058&amp;c=CORE</link>
					<description>
						<![CDATA[ By implementing a system like Parature, Micronas has taken their support up a notch.]]>				
					</description>
					<author>
						<![CDATA[Parature Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1459/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1459/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Using Strategic Surveys to Accelerate the Customer Feedback Process]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94059?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=94059&amp;c=CORE</link>
					<description>
						<![CDATA[ The Weather Channel&apos;s use of the eSurvey module within their Parature system has had significant positive impact on the quality and volume of feedback they receive, as well as on how the information is managed and used.]]>				
					</description>
					<author>
						<![CDATA[Parature Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1459/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1459/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Webinar: The Top Ten Mistakes Customer Support Teams Make and How to Avoid Them]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94060?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=94060&amp;c=CORE</link>
					<description>
						<![CDATA[ Please join members of the support community to hear CRM industry expert Sheryl Kingstone speak on &quot;The Top Ten Mistakes Customer Support Teams Make and How to Avoid Them&quot;, sponsored by Parature.]]>				
					</description>
					<author>
						<![CDATA[Parature Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1459/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1459/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[BuilderMT Increases Customer Satisfaction From 66% to 90% in Less than a Year with Parature]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94061?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=94061&amp;c=CORE</link>
					<description>
						<![CDATA[ BuilderMT is the nation&apos;s leading provider of production management software for residential homebuilders, and has achieved wide notoriety and national awards for streamlining the workflow management process and improving the efficiency]]>				
					</description>
					<author>
						<![CDATA[Parature Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1459/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1459/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[HelpConnection.NET - .NET Help Desk Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/91493?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=91493&amp;c=CORE</link>
					<description>
						<![CDATA[ The HelpConnection.NET solution is a complete, web-based CRM (Customer Relations Management) system. It is a client information, knowledgebase, ticket and communication system! This is an Enterprise Level application that has been built to accept heavy traffic loads, lots of data and still retain speed.]]>				
					</description>
					<author>
						<![CDATA[Expinion.net]]>				
					</author>
					<pubDate>
						Tue, 16 Oct 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1459/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1459/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[HelpConnection.NET Solution Trial Version .NET Help Desk]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/91491?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=91491&amp;c=CORE</link>
					<description>
						<![CDATA[ We&apos;re sure that you&apos;ll want to see and feel the HelpConnection.NET solution for yourself, even before you request a free trial version. So, we have prepared an online demo for you to try out. So go for it, test all you want!]]>				
					</description>
					<author>
						<![CDATA[Expinion.net]]>				
					</author>
					<pubDate>
						Mon, 01 Oct 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1459/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1459/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Using Web-based Support Tools to Improve Customer Service]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/89671?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=89671&amp;c=CORE</link>
					<description>
						<![CDATA[ The Web has been the focus for some time of businesses looking to improve processes and deploy technologies surrounding service delivery. Learn how Service-centric organizations have already integrated their in-house service and support applications to improve customer interaction on the web.]]>				
					</description>
					<author>
						<![CDATA[CRMindustry.com]]>				
					</author>
					<pubDate>
						Fri, 01 Jun 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1459/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1459/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Multi-Channel Call Center Agent - Reality or Myth? - an AberdeenGroup Report sponsored  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/89897?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=89897&amp;c=CORE</link>
					<description>
						<![CDATA[ Read how AberdeenGroup&apos;s research, which represents a strong cross-section of industry, clearly shows that Best-in-Class companies are moving to multiple channel agent support. To achieve this, companies should look at implementing the recommendations found in this white paper.]]>				
					</description>
					<author>
						<![CDATA[Astute Solutions]]>				
					</author>
					<pubDate>
						Sun, 01 Apr 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1459/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1459/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[BPO 2.0: Rethinking Outsourcing Strategies]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/85548?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=85548&amp;c=CORE</link>
					<description>
						<![CDATA[ BPO 2.0 breaks down the physical constructs of the office or call center and the geographical characteristics of the labor pool to enable companies to outsource jobs to the most qualified worker. BPO 2.0 goes beyond the oft-overused &quot;virtual office&quot; label and instead applies the rules of outsourcing to a distributed labor pool.]]>				
					</description>
					<author>
						<![CDATA[Nucleus Research]]>				
					</author>
					<pubDate>
						Wed, 01 Nov 2006 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1459/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1459/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Astute Solutions and AberdeenGroup Benchmark Report: The Contact Center as a Profit Center ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/85731?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=85731&amp;c=CORE</link>
					<description>
						<![CDATA[ This Aberdeen Group benchmark report summarizes research conducted with call center, customer experience, and operations executives at over 150 companies. It outlines strategies, technology investments, practices, and innovations of best-in-class contact centers, and recommends specific improvement activities to help achieve contact center goals.]]>				
					</description>
					<author>
						<![CDATA[Astute Solutions]]>				
					</author>
					<pubDate>
						Wed, 01 Nov 2006 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1459/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1459/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[RealDialog - Knowledge Management, Web Self-Service and Search Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/84215?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=84215&amp;c=CORE</link>
					<description>
						<![CDATA[ RealDialog is a knowledge management, intelligent search and Web self-service solution that enables companies to deliver consistent, accurate, and timely information at every customer touch point.  It offers superior capabilities for Web self-service, contact center agent assist, email response management, and employee knowledgebases.]]>				
					</description>
					<author>
						<![CDATA[Astute Solutions]]>				
					</author>
					<pubDate>
						Mon, 30 Oct 2006 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1459/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1459/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Mobilizing Your Workforce - The Powerful Differentiator - Including Information from &quot; The  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/82906?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=82906&amp;c=CORE</link>
					<description>
						<![CDATA[ According to Aberdeen, companies that have deployed mobile field service solutions have realized, on average, 27% improvement in worker productivity, 19% increase in customer satisfaction/retention, 17% increase in overall profitability, and 13% increase in service revenues. Are you interested in achieving results like these?]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 May 2006 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1459/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1459/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Supportindustry.com 2006 Service and Support Metrics Survey]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/82021?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=82021&amp;c=CORE</link>
					<description>
						<![CDATA[ In March 2006, SupportIndustry.com conducted a survey of high-level executives representing a range of industries.  The data gathered provides valuable insight into a range of issues and challenges important to service and support executives.  Read our fourth annual report covering trends in service and support.]]>				
					</description>
					<author>
						<![CDATA[CRMindustry.com]]>				
					</author>
					<pubDate>
						Wed, 01 Mar 2006 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1459/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1459/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Role of Web-Based Self-Service in the Support Organization]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/78954?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=78954&amp;c=CORE</link>
					<description>
						<![CDATA[ Web-based self-service has evolved as a way for customers to address their own problems and handle tasks that traditionally have been managed by a call center or help desk. Itâs not just a means for deflecting calls from live agents, but it is also viewed as a way for businesses to differentiate themselves and deepen relationships with customers.]]>				
					</description>
					<author>
						<![CDATA[CRMindustry.com]]>				
					</author>
					<pubDate>
						Sat, 01 Oct 2005 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1459/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1459/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Help Desk: Increased Productivity, Decreased Cost, Happier Employees: First American Meets  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/76846?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=76846&amp;c=CORE</link>
					<description>
						<![CDATA[ Executives at First American realized that they were spending an enormous amount of time &amp; money maintaining help desk software that didn&apos;t meet end-user or business reporting needs. Read how TechExcel HelpDesk helped First American address these concerns &amp; save over $2 million in upgrades &amp; hardware costs, &amp; $500,000 annually on maintenance costs.]]>				
					</description>
					<author>
						<![CDATA[TechExcel, Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 Aug 2005 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1459/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1459/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[2005 Trends &amp; Directions in Web-Based Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/75841?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=75841&amp;c=CORE</link>
					<description>
						<![CDATA[ While there&apos;s a wealth of rich, increasingly comprehensive technologies available enabling businesses to drive toward true service and support optimization, this paper discusses the decision to deploy and across what channels should depend on a strategy based on clearly defined goals.]]>				
					</description>
					<author>
						<![CDATA[CRMindustry.com]]>				
					</author>
					<pubDate>
						Wed, 01 Jun 2005 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1459/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1459/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[2005 Service and Support Metrics Survey]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/74058?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=74058&amp;c=CORE</link>
					<description>
						<![CDATA[ Support is undergoing a quiet revolution. During the recent technology downturn, it was service and support revenue that sustained many companies. This report presents top level benchmarks of the key metrics used in determining support success.]]>				
					</description>
					<author>
						<![CDATA[CRMindustry.com]]>				
					</author>
					<pubDate>
						Tue, 01 Mar 2005 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1459/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1459/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ePowerCenter - Customer Relationship Management and Interaction Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/72594?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=72594&amp;c=CORE</link>
					<description>
						<![CDATA[ ePowerCenter is an award-winning CRM customer service and support, contact center automation, and interaction management solution designed to address the unique needs of consumer-focused companies and their contact centers.  It is behind high-impact technical and business results at Global 1000 companies across numerous vertical markets.]]>				
					</description>
					<author>
						<![CDATA[Astute Solutions]]>				
					</author>
					<pubDate>
						Fri, 04 Feb 2005 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1459/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1459/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Customer Support Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/72165?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=72165&amp;c=CORE</link>
					<description>
						<![CDATA[ As a leading software customer support solution for small companies to the world&apos;s largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation]]>				
					</author>
					<pubDate>
						Fri, 21 Jan 2005 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1459/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1459/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[IT HelpDesk Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/72166?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=72166&amp;c=CORE</link>
					<description>
						<![CDATA[ ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation]]>				
					</author>
					<pubDate>
						Fri, 21 Jan 2005 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1459/ds,CORE/oe,utf8/rss.xml">
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					<title>
					<![CDATA[Leadership and Corporate Culture]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/70458?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=70458&amp;c=CORE</link>
					<description>
						<![CDATA[ A key function of support leadership is creating and maintaining a successful corporate culture - and the process is much more specific and practical than defining missions and visions. This white paper examines what drives the corporate cultures of successful support operations, and seven roles that leaders play in managing these cultures.]]>				
					</description>
					<author>
						<![CDATA[CRMindustry.com]]>				
					</author>
					<pubDate>
						Thu, 01 Jan 2004 00:00:00 EST				
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					<title>
					<![CDATA[Alliance PocketPC - Impact Field Productivity]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/52210?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=52210&amp;c=CORE</link>
					<description>
						<![CDATA[ Alliance PocketPC:
For unmatched portability, this solution captures information needed for call assignments, providing support for administrative tasks that impact field productivity via a Windows CE 3.0 device. 
Can be used in transmission-restricted areas and remote sites out-of-range for wireless links.]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Thu, 12 Dec 2002 00:00:00 EST				
					</pubDate>
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