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	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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	Sat, 07 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[Top 10 Most Overlooked Causes of Trouble in a Cisco Network]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140735?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=5140735&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide.]]>				
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					<author>
						<![CDATA[Global Knowledge]]>				
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					<pubDate>
						Thu, 05 Nov 2009 00:00:00 EST				
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					<![CDATA[Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140497?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=5140497&amp;c=CORE</link>
					<description>
						<![CDATA[ Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
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					<pubDate>
						Thu, 29 Oct 2009 00:00:00 EDT				
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					<![CDATA[Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140499?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=5140499&amp;c=CORE</link>
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						<![CDATA[ This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
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					<pubDate>
						Thu, 29 Oct 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Communications Skills for Remote Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139215?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=5139215&amp;c=CORE</link>
					<description>
						<![CDATA[ A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you&apos;ll learn from an experienced communications skills expert,  4 specific steps to help supercharge your customer relationships in an era of remote support.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
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					<![CDATA[Midmark Aims for Excellence with Efficient Products and Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139224?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=5139224&amp;c=CORE</link>
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						<![CDATA[ Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC&apos;s, Macs and smartphones.]]>				
					</description>
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						<![CDATA[LogMeIn, Inc.]]>				
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					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
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					<![CDATA[Microsoft Dynamics Webcast: Beyond the Boundaries of Traditional CRM]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138939?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=5138939&amp;c=CORE</link>
					<description>
						<![CDATA[ Watch this webcast to learn the concrete ways Microsoft Dynamics CRM can help you attain a 360-degree view of your customers.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
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					<![CDATA[The Global Small or Medium-Sized Business (SMB)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138164?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=5138164&amp;c=CORE</link>
					<description>
						<![CDATA[ Raymond Boggs, vice president of SMB research for the global market intelligence firm IDC, recently talked to Cisco&amp;reg; about how companies can use unified communications to successfully conduct business in multiple countries - with or without offices in those countries.]]>				
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					<author>
						<![CDATA[Cisco Systems, Inc.]]>				
					</author>
					<pubDate>
						Fri, 14 Aug 2009 00:00:00 EDT				
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					<![CDATA[The New BlackBerry Technical Support Services]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138144?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=5138144&amp;c=CORE</link>
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						<![CDATA[ Watch this webcast to learn about the new support programs from BlackBerry&amp;#174; Technical Support Services which are designed to keep pace with the changing mobility needs of any organization &amp;#150; whether you&apos;re just beginning to grow your BlackBerry&amp;#174; deployment or have come to rely on it as mission critical.]]>				
					</description>
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						<![CDATA[BlackBerry]]>				
					</author>
					<pubDate>
						Fri, 14 Aug 2009 00:00:00 EDT				
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					<![CDATA[Effective Strategies for Capturing the Voice of the Customer]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135495?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=5135495&amp;c=CORE</link>
					<description>
						<![CDATA[ This free webcast will show you how to use the data you are already capturing through your feedback programs, as well as data generated through online conversations, to help you gain more value from every customer interaction.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Thu, 12 Mar 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Differentiating With Technical Support, a JBoss Customer Support Study]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136200?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=5136200&amp;c=CORE</link>
					<description>
						<![CDATA[ Strategic organizations are increasingly looking for ways to lower the total cost of ownership (TCO) of their technology assets while improving the return on their investment. In this white paper, you will discover how expert customer support services can have a dramatic impact on both as you explore the success of JBoss middleware technology.]]>				
					</description>
					<author>
						<![CDATA[JBoss, a Division of Red Hat]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
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					<![CDATA[Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138486?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=5138486&amp;c=CORE</link>
					<description>
						<![CDATA[ After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics&amp;reg; CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Fri, 25 Jul 2008 00:00:00 EDT				
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					<![CDATA[Transforming Customer Service into a Strategic Asset]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138947?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=5138947&amp;c=CORE</link>
					<description>
						<![CDATA[ View this webcast to discover how Microsoft Dynamics CRM can help you transform customer service into a strategic business asset.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 06 Feb 2008 00:00:00 EST				
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					<![CDATA[CRM without Compromise: A Strategy for Profitable Growth]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/93607?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=93607&amp;c=CORE</link>
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						<![CDATA[ This white paper describes the concept of &amp;#8220;CRM without compromise&amp;#44;&amp;#8221; elucidating how organizations can maximize their results by taking a more structured&amp;#44; holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth.]]>				
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					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Apr 2007 00:00:00 EDT				
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