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	KnowledgeStorm
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	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<title>
					<![CDATA[Increasing Competitiveness and Reducing Costs in Today &apos; s Economy]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141306?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=5141306&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper outlines the Microsoft Business Productivity Online Suite, illustrates its relevance to small and midsized business customers, and provides the resources to help you evaluate how your business might benefit from the service.]]>				
					</description>
					<author>
						<![CDATA[Microsoft Corporation India Pvt Ltd]]>				
					</author>
					<pubDate>
						Tue, 24 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[Take Control of Your Assets and Take Control of Your Costs]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140704?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=5140704&amp;c=CORE</link>
					<description>
						<![CDATA[ In this webcast, you will see how you can take control of your IT costs by effectively managing your assets with Numara Asset Management Platform (NAMP). You will learn how NAMP automates your resource-intensive IT asset management challenges so you can improve compliance, improve customer satisfaction, reduce risk, and optimize your investments.]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Wed, 04 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[Optimize Customer Experience to Achieve Competitive Advantage]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140288?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=5140288&amp;c=CORE</link>
					<description>
						<![CDATA[ Outsourcing Center and Wipro performed a survey that aimed to gauge how banking institutions are doing with their customer experience initiatives. While not a complete picture of how these financial institutions are progressing with their customer experience efforts, survey results point to some general trends and beliefs in this important area.]]>				
					</description>
					<author>
						<![CDATA[Wipro Technologies]]>				
					</author>
					<pubDate>
						Wed, 21 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[The Technology of Innovation: Using CRM to Enable Customer-Centric Innovation]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140210?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=5140210&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper highlights the important role technology can play in the innovation process and looks at how a customer-focused approach to innovation can be supported by flexible customer relationship management tools. It explains how businesses can use CRM to foster and implement customer-centric innovation, enhancing the customer experience.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Mon, 19 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[CA Standardizes Business Intelligence and Reporting Infrastructure with BusinessObjects  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140089?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=5140089&amp;c=CORE</link>
					<description>
						<![CDATA[ Find out how CA used the same SAP BusinessObjects tool across multiple products to reduce their customers&apos; costs and reduce the time it takes them to create their own customized reports.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Tue, 13 Oct 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[OEM Program eBook]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140091?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=5140091&amp;c=CORE</link>
					<description>
						<![CDATA[ Find out how to tap into a long-running program with over 750 OEM partners worldwide, and make SAP BusinessObjects market leading BI platform your own.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Tue, 13 Oct 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Make CRM Work the Way Salespeople Do]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139978?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=5139978&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper examines how traditional CRM technologies, while valuable in helping organizations manage customers and revenues, have not really assisted the salesforce do their jobs.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Thu, 08 Oct 2009 00:00:00 EDT				
					</pubDate>
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					<![CDATA[Taking an In-Depth Look into the Citrix XenDesktop User Experience]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139918?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=5139918&amp;c=CORE</link>
					<description>
						<![CDATA[ When it comes to desktop virtualization, Citrix XenDesktop offers the best user experience available, over any network on any device. The following video will take you on a guided tour through XenDesktop&apos;s user experience, sharing highlights and answering your most pertinent questions.]]>				
					</description>
					<author>
						<![CDATA[Citrix]]>				
					</author>
					<pubDate>
						Tue, 06 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Circumstances and Customers Have Changed: Has Your Loyalty Program Kept Pace?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139800?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=5139800&amp;c=CORE</link>
					<description>
						<![CDATA[ According to the 2009 COLLOQUY Loyalty Marketing Census, while the average household is enrolled in 14.1 loyalty programs, they&apos;re only active in 6.2 programs. In fact, poorly implemented loyalty strategies can actually diminish customer loyalty. So what do you do? Find out in this new complimentary white paper by Peppers &amp; Rogers Group and Oracle.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Fri, 02 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Winning in Today &apos; s Environment: Six Imperatives for the Chief Sales Officer]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140244?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=5140244&amp;c=CORE</link>
					<description>
						<![CDATA[ Download the Oracle CRM White Paper, &quot;Winning in Today&apos;s Environment: Six Imperatives for the Chief Sales Officer,&quot; to learn how you can deploy several best practices to achieve unparalleled sales success in your organization.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Thu, 01 Oct 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[CRM Strategy Guide: Leveraging your customers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139183?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=5139183&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn how innovative companies are turning CRM challenges into an opportunity for business advantage and cost reduction.]]>				
					</description>
					<author>
						<![CDATA[Sun Microsystems, Inc.]]>				
					</author>
					<pubDate>
						Tue, 15 Sep 2009 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml						
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					<title>
					<![CDATA[The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139171?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=5139171&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper explains the importance of flexible software architecture, and how the right CRM solution can support and even advance an organization’s ability to evolve in lock-step with changes as they occur--enabling them to attain and maintain a competitive advantage.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Mon, 14 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Enhance Your Business Banking Client Relationships with RIA Technologies]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139044?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=5139044&amp;c=CORE</link>
					<description>
						<![CDATA[ Web 2.0 applications have forever changed the way that consumers interact with financial firms and those experiences have raised their expectations for online banking. Banks can now deliver Rich Internet Applications that automate business processes while providing a user experience that elicits real enthusiasm in the marketplace.]]>				
					</description>
					<author>
						<![CDATA[Actuate]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml						
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					<title>
					<![CDATA[Increasing Customer Experience via Rich Information Applications]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138976?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=5138976&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper shares key points and recommendations from leading analysts such as Forrester to assist organizations in leveraging RIAs to enhance online user experience.]]>				
					</description>
					<author>
						<![CDATA[Actuate]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Presentation Transcript: What is End-to-End Application Performance Management?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138571?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=5138571&amp;c=CORE</link>
					<description>
						<![CDATA[ It&apos;s a top priority to keep your applications running and end users happy. Discover how application performance management can help you quickly dive into the root causes of problems, before they negatively affect your network and users.]]>				
					</description>
					<author>
						<![CDATA[Compuware Corporation]]>				
					</author>
					<pubDate>
						Fri, 28 Aug 2009 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml						
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					<title>
					<![CDATA[Pivotal CRM: Built For Sales]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137564?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=5137564&amp;c=CORE</link>
					<description>
						<![CDATA[ In this multimedia demo, learn how Pivotal CRM&apos;s flexible, innovative features and design give sales users an edge and make them feel the system was built just for them.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Thu, 23 Jul 2009 00:00:00 EDT				
					</pubDate>
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					<![CDATA[CRM Built for Marketing: The Executive Guide to Selecting CRM that Meets Marketing Needs]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137567?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=5137567&amp;c=CORE</link>
					<description>
						<![CDATA[ How can a company ensure that their marketing department&apos;s needs are represented when choosing an enterprise-level CRM system? This white paper provides core principles companies can use to help them select a CRM system that each marketing team member feels was built just for them.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Thu, 23 Jul 2009 00:00:00 EDT				
					</pubDate>
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					<![CDATA[Retaining Customers in Today &apos; s Economic Landscape: Improving SAP Order Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137213?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=5137213&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper will present the challenges businesses face in implementing effective order management and will help in overcoming these challenges. You will learn the benefits of the Esker Platform over its competitors and be presented with a case study documenting companies that implemented the Esker platform to beat their order management problems.]]>				
					</description>
					<author>
						<![CDATA[Esker Inc.]]>				
					</author>
					<pubDate>
						Fri, 10 Jul 2009 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml						
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					<title>
					<![CDATA[Creating Enduring Customer Relationships]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136505?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=5136505&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this white paper to learn how investing in a new loyalty solution or improving your existing one will enable you to truly differentiate your business around the customer experience and drive lasting relationships.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Wed, 10 Jun 2009 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml						
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					<title>
					<![CDATA[Video White Paper: Seven Tips for Profiting from Lean Times with CRM]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136508?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=5136508&amp;c=CORE</link>
					<description>
						<![CDATA[ The best time to streamline and turbo-charge the sales process is when competitors are looking the other way. That&apos;s why now is a good time to make the shift to a CRM solution that can catapult your organization into the next round of growth.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Wed, 10 Jun 2009 00:00:00 EDT				
					</pubDate>
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					<![CDATA[CRM and Social Networking: Engaging the Social Customer]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139163?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=5139163&amp;c=CORE</link>
					<description>
						<![CDATA[ As social networking sites explode in popularity, the hype and interest continue to build. But sorting the fact from the hype can be a challenge. This paper discusses tangible ways that organizations can extract measurable business value from social networking by leveraging it in conjunction with Customer Relationship Management (CRM) solutions.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Tue, 09 Jun 2009 00:00:00 EDT				
					</pubDate>
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					<![CDATA[Get Closer To Your Best Customers: A Shift In Customer Strategies In A Time Of Crisis]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136263?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=5136263&amp;c=CORE</link>
					<description>
						<![CDATA[ The extraordinary circumstances of the current economic crisis have changed the operating rules for companies of every size, in every industry. Companies now face a unique opportunity to reexamine traditional business practices and make much-needed changes &amp;#45; changes that will help them survive the downturn and flourish with the inevitable up...]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Tue, 02 Jun 2009 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Learn how to Enhance your Online Customer Relationships]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135560?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=5135560&amp;c=CORE</link>
					<description>
						<![CDATA[ To truly meet the needs of the modern banking customer, banks must do more than simply provide multi- siloed, disconnected, and inconsistent channels.  This business whitepaper includes recommendations from a leading analyst on driving customer retention.]]>				
					</description>
					<author>
						<![CDATA[Actuate]]>				
					</author>
					<pubDate>
						Tue, 05 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Globo.com Acquires 200,000 New Customers in 2 years and Reduces Churn by 30% with Data Mining]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135484?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=5135484&amp;c=CORE</link>
					<description>
						<![CDATA[ This Internet service provider/portal operator of Globo, Brazil&apos;s largest media conglomerate, delivers the content Brazilian Web users want using PASW Statistics.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Mon, 04 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Furniture Manufacturer Improves Customer Satisfaction through Customer Analysis with SPSS]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135487?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=5135487&amp;c=CORE</link>
					<description>
						<![CDATA[ Customer knowledge is market advantage. To refine its edge and better manage
customer relationships, Haworth needed to learn what was important to its customers and deploy that knowledge to key decision makers. Read how they did it.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Mon, 04 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Coinstar Selects the Most Profitable Machine Locations]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135496?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=5135496&amp;c=CORE</link>
					<description>
						<![CDATA[ Coinstar, a coin conversion company, needed to identify new and profitable locations for their coin conversion machines.  They turned to SPSS Inc.&apos;s data integration and analysis capabilities with various demographic and geography-based variables. Read this case study for more details.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Mon, 04 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Empower Your Consumer Research Department with Predictive Analytics]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135471?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=5135471&amp;c=CORE</link>
					<description>
						<![CDATA[ In this case study of American Airlines, details are given of their choice to utilize SPSS to manage their customer information.  Read on to see how an intensely competitive marketplace led American to chose SPSS.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Fri, 01 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Reduce Churn Through Enterprise Feedback Management and Predictive Analytics]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135477?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=5135477&amp;c=CORE</link>
					<description>
						<![CDATA[ In this case study, Cablecom recognised the key to tackling churn was to identify the point at which customers become dissatisfied with the service and before they made the decision to switch to an alternative provider.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Fri, 01 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Customer Relationship Management: The Winning Strategy in a Challenging Economy]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139167?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=5139167&amp;c=CORE</link>
					<description>
						<![CDATA[ In a growth economy, businesses typically spend aggressively to stoke the growth engine. When money is tight, however, organizations seek more cost-effective ways to nurture their business expansion. This paper explains how organizations can save money over tough times and find themselves better positioned to take the lead when times improve.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 08 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Social CRM Comes of Age]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5134695?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=5134695&amp;c=CORE</link>
					<description>
						<![CDATA[ Web 2.0. Collaborative computing. Social media. And now Social CRM. These terms are used interchangeably, and often, to describe the massive transformation taking place across organizations today. What strategies and tools do the newest CRM solutions provide to leverage this new reality? Read this white paper to learn more about Social CRM.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Wed, 01 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Effective Negotiating: 5 Rules for Smooth Transactions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5134095?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=5134095&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper discusses five rules for negotiating that can help make the transaction more pleasant for everyone involved and better your chances at getting what you want.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Fri, 13 Mar 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Effective Strategies for Capturing the Voice of the Customer]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135495?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=5135495&amp;c=CORE</link>
					<description>
						<![CDATA[ This free webcast will show you how to use the data you are already capturing through your feedback programs, as well as data generated through online conversations, to help you gain more value from every customer interaction.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Thu, 12 Mar 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Maximize Business Results Online: How Web Content Management Technology is Transforming  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137428?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=5137428&amp;c=CORE</link>
					<description>
						<![CDATA[ This report is a guide for identifying best practices in online content Research Benchmark management and maximizing business benefits of the web. The findings highlight the strategic value of web content management and link the technology and practices of Best-in-Class organizations to top line revenue, customer loyalty, and customer experience.]]>				
					</description>
					<author>
						<![CDATA[SDL Tridion]]>				
					</author>
					<pubDate>
						Mon, 02 Mar 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Turning Results into Rewards: Survey Analysis and Reporting]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135512?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=5135512&amp;c=CORE</link>
					<description>
						<![CDATA[ Please join Jane Hendricks, Product Marketing, and Gregory Crist, Sales Engineer, for this webcast focusing on survey analysis and reporting. See why delivering the right survey research results to the right person at the right time makes all the difference.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Thu, 26 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[CRM Built for Customer Service: The Executive Guide to Selecting CRM that Meets Service Needs]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5131900?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=5131900&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explores core principles companies can use to help them select a CRM system.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Cablecom Delivers Unique Customer Experience through Its Innovative Use of Business Analytics]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133534?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=5133534&amp;c=CORE</link>
					<description>
						<![CDATA[ This IDC Buyer Case Study describes the adoption&amp;#44; deployment&amp;#44; and utilization of business analytics software at the cable operator Cablecom.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[American Airlines sees ROI of 1192% in 2 Months with Predictive Analytics]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133536?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=5133536&amp;c=CORE</link>
					<description>
						<![CDATA[ To overcome the challenges of increased customer data, American Airlines deployed SPSS for Windows to replace its mainframe based analytics system&amp;#44; increasing productivity of its customer research team and improving decision making while reducing ongoing costs.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Who Are My Best Customers &amp; #63;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133540?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=5133540&amp;c=CORE</link>
					<description>
						<![CDATA[ Who are my best customers? If you manage sales, marketing, or customer service, you want an answer to that. That&apos;s because implementing successful strategies for every customer segment is critical to increasing business profits.  This paper describes just a few of the ways that you can use analytics to better understand your customers.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Achieving Service Excellence Across The Enterprise]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135215?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=5135215&amp;c=CORE</link>
					<description>
						<![CDATA[ Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility..]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Sun, 01 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Seven Tips for Profiting from Lean Times with CRM]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5132114?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=5132114&amp;c=CORE</link>
					<description>
						<![CDATA[ With their rapid speed of deployment, integrated analytics and built-in best practices, on-demand CRM solutions can quickly vault a sales organization ahead of its rivals. And because of their flexible licensing structure, on-demand solutions can be deployed selectively, enabling businesses to deploy only as much CRM as they need.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Mon, 26 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[How Do You Evaluate Which On-Demand CRM Solution is Right for You?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136506?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=5136506&amp;c=CORE</link>
					<description>
						<![CDATA[ The three main drivers of SaaS adoption-low initial cost of ownership, speed of deployment, and low internal IT resource profile-make SaaS solutions attractive at any time, but even more so in times of a challenging market, provided there is a bona fide business need and the initiative can be expected to create additional revenue or save money.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Thu, 08 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135593?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=5135593&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper makes the case for using predictive analytics as a catalyst for a company&apos;s growth.  It includes best practices from several global companies including: Cablecom, Royal &amp; Sun  Alliance, and T. Rowe Price. Ultimately, it is
about maximizing the level of understanding that can be achieved with customer data.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Wed, 31 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Surviving and Thriving in the Customer-Driven Age]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100385?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=100385&amp;c=CORE</link>
					<description>
						<![CDATA[ The customer-driven age is upon us and succeeding in this environment requires a new set of goals and a new set of tools.  Learn how CRM is the catalyst to transform organizations, empower employees and capitalize on new market opportunities.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Fri, 19 Sep 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100297?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=100297&amp;c=CORE</link>
					<description>
						<![CDATA[ The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Wed, 17 Sep 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Total Economic Impact Of DMExpress]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140434?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=5140434&amp;c=CORE</link>
					<description>
						<![CDATA[ The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of DMExpress on their organizations. Forrester’s aim is to clearly show all calculations and assumptions used in the analysis.]]>				
					</description>
					<author>
						<![CDATA[Syncsort]]>				
					</author>
					<pubDate>
						Mon, 25 Aug 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml						
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					<![CDATA[Consultancy Deploys Productivity-Enhancing CRM Solution to Gain Competitive Advantage]]>				
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						<![CDATA[ After an extensive search for a solution, Lure Executive Services chose to implement Microsoft Dynamics&amp;trade; CRM Online.]]>				
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						<![CDATA[Microsoft]]>				
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						Tue, 15 Apr 2008 00:00:00 EDT				
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					<![CDATA[Agency Chooses New Technology to Drive Up Tourism and Strengthen Customer Relations]]>				
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						<![CDATA[ The goal of South African Tourism&apos;s global employees is to increase tourism to the nation to help enhance the nation&apos;s economy. To address this issue they utilized the research of a tier-one customer relationship management consultancy and selected Microsoft Dynamics&amp;trade; CRM 4.0.]]>				
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						<![CDATA[Microsoft]]>				
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						Mon, 14 Apr 2008 00:00:00 EDT				
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					<![CDATA[Let Customer Feedback Do the Driving]]>				
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						<![CDATA[ As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation.]]>				
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						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
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						Thu, 31 May 2007 00:00:00 EDT				
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					<![CDATA[CRM without Compromise: A Strategy for Profitable Growth]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/93607?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=93607&amp;c=CORE</link>
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						<![CDATA[ This white paper describes the concept of &amp;#8220;CRM without compromise&amp;#44;&amp;#8221; elucidating how organizations can maximize their results by taking a more structured&amp;#44; holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth.]]>				
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						<![CDATA[SAP America Inc]]>				
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					<pubDate>
						Sun, 01 Apr 2007 00:00:00 EDT				
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					<![CDATA[Top 10 Reasons Customers Choose SAP for Business Transformation]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/93305?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=93305&amp;c=CORE</link>
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						<![CDATA[ SAP is a customer&amp;#8217;s company, whose organization is designed for, and encouraging of, innovation in all its aspects - from product development to product delivery to product implementation. Read this white paper to discover the top 10 reasons why customers choose SAP for their business transformation.]]>				
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					<author>
						<![CDATA[SAP America Inc]]>				
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					<pubDate>
						Sun, 01 Jan 2006 00:00:00 EST				
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