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					<title>
					<![CDATA[IDC on Rich Internet Application Trending for Online Business Banking Channels]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98455?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=98455&amp;c=CORE</link>
					<description>
						<![CDATA[ View this webcast and discover what&apos;s powering client expectations of online business banking channels and how Rich Internet Applications can drive the value added services they require.]]>				
					</description>
					<author>
						<![CDATA[Actuate Corporation.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
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					<title>
					<![CDATA[SageCRM: Part of the Sage Accpac Extended Enterprise Suite]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98074?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=98074&amp;c=CORE</link>
					<description>
						<![CDATA[ SageCRM is a powerful, easy-to-use customer relationship management solution that integrates directly with Sage Accpac ERP, also you can synchronize your sales, marketing, and customer care activities across your organization.]]>				
					</description>
					<author>
						<![CDATA[Sage Software.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[IT Leadership Strategy: How to Provide World-Class Help Desk Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98149?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=98149&amp;c=CORE</link>
					<description>
						<![CDATA[ Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT organization to be the engine that keeps your end users productive and your company running.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online-GotoAssist]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Product Management - Product Usability &amp; Its Impact on Revenue]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98192?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=98192&amp;c=CORE</link>
					<description>
						<![CDATA[ The holy grail of product usability is attained when your product offers such a compelling experience users feel obligated to recommend it to others, it works wonders on your top line.]]>				
					</description>
					<author>
						<![CDATA[ZIGZAG Marketing, Inc.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Datex Customer Service Solutions: Let Our Team of Experts Work for You]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98125?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=98125&amp;c=CORE</link>
					<description>
						<![CDATA[ For more than a quarter century, Datex Corporation has exceeded customer expectations by developing unique and powerfully dynamic service solutions.]]>				
					</description>
					<author>
						<![CDATA[Datex Corporation.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Six Secrets for Effectively Managing a Customer Support Organization]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98219?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=98219&amp;c=CORE</link>
					<description>
						<![CDATA[ Effectively managing support for even a simple product is difft iculand managing support for a complex product is even tougher. This paper discusses the challenges involved in managing customer support and the key strategies for dealing with them.]]>				
					</description>
					<author>
						<![CDATA[EnterpriseWizard Inc.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Benefits and Advantages of Recording and Archiving Calls]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98276?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=98276&amp;c=CORE</link>
					<description>
						<![CDATA[ ECHO digital recording solution brings a whole host of advantages, including dispute resolution, liability management, evaluation support, and more.]]>				
					</description>
					<author>
						<![CDATA[Teleformix.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Register to Access the Gartner Report: Magic Quadrant for Software Change and Configuration ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97321?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=97321&amp;c=CORE</link>
					<description>
						<![CDATA[ If you need an objective view of the vendors and tools that comprise the SCCM market, read Gartner&apos;s Magic Quadrant report for an analysis of the leaders in this market.]]>				
					</description>
					<author>
						<![CDATA[SERENA Software, Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Show How Marketing Makes Money: A 5-Step Plan for Proving ROI]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97916?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=97916&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper outlines a simple plan to help ensure the outcome of your evaluation efforts both meaningful and manageable.]]>				
					</description>
					<author>
						<![CDATA[Vtrenz, Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[L’oreal Effect or the Lipstick Effect]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97958?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=97958&amp;c=CORE</link>
					<description>
						<![CDATA[ This article analyzes the impact of change in economic conditions on consumer purchase behaviour and its effect on retailers and consumer goods companies.]]>				
					</description>
					<author>
						<![CDATA[WiPro]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Whatever Happened to Service?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97854?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=97854&amp;c=CORE</link>
					<description>
						<![CDATA[ After investigating the market, Quality Store selected an integrated retail scheduling system from SERVICEPower that provides guaranteed client and customer service results.]]>				
					</description>
					<author>
						<![CDATA[SERVICEPower.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Optimizing Rich Internet Application Performance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97648?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=97648&amp;c=CORE</link>
					<description>
						<![CDATA[ The webcast discusses why web users want RIAs? how businesses are benefiting from RIAs? and how to put RIAs to work for your organization?]]>				
					</description>
					<author>
						<![CDATA[Akamai Technologies.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Supercharging Site Performance for Unmatched Holiday Success]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97649?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=97649&amp;c=CORE</link>
					<description>
						<![CDATA[ This webinar is on best practices for optimizing online customer experience, as well as best practices in terms of overall holiday planning.]]>				
					</description>
					<author>
						<![CDATA[Akamai Technologies.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[The Cold Truth about Customer Surveys]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98005?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=98005&amp;c=CORE</link>
					<description>
						<![CDATA[ Customer feedback solutions use short, context-sensitive, dynamic surveys to capture information from customers across all channels of contact and these solutions allow the contact center to create and modify customer surveys themselves.]]>				
					</description>
					<author>
						<![CDATA[Verint Systems (Witness Actionable Solutions)]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Selling CRM to Your Sales Team]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97997?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=97997&amp;c=CORE</link>
					<description>
						<![CDATA[ One of the most difficult, yet critical components of a CRM implementation is the selling of the CRM to the sales team, as this paper offers some advice on how to succeed in that endeavor.]]>				
					</description>
					<author>
						<![CDATA[Touchtone  Corporation]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Using Enterprise Systems to Gain Uncommon competitive Advantage]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97934?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=97934&amp;c=CORE</link>
					<description>
						<![CDATA[ Enterprise systems can lead to high performance in terms of differentiated customer response, new market discovery and development, and even the rapid reconfiguration of fundamental business processes.]]>				
					</description>
					<author>
						<![CDATA[Accenture.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Workscape’s Outsourced Benefits Administration Solution for Benefits Brokers &amp; Consultants]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97482?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=97482&amp;c=CORE</link>
					<description>
						<![CDATA[ Workscape&apos;s comprehensive OBA solution provides a wide range of Web-based, self-service applications and integrated services backed by 24x7 support from our U.S.-based HR Service Center.]]>				
					</description>
					<author>
						<![CDATA[Workscape]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Microsoft Dynamics (r) CRM Online Offer]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96931?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=96931&amp;c=CORE</link>
					<description>
						<![CDATA[ Download this free trial of Microsoft Dynamics CRM Live with enhanced customer relationship management capabilities. Test-drive this Microsoft hosted solution &amp; find out what small business decision makers are buzzing about.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Why Advocacy Matters to Grocers: Surveyed Consumers Give Retailers Food for Thought]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96781?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=96781&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper discusses the attitudes and behaviors that turn customers into advocates as well as what grocers can do to improve the level of advocacy among their customer populations.]]>				
					</description>
					<author>
						<![CDATA[IBM.]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Delivering on the Promise of eLearning]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96900?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=96900&amp;c=CORE</link>
					<description>
						<![CDATA[ Ellen Wagner, director of eLearning for Adobe Systems, presents a framework for the reemergence of eLearning as a set of teaching, training, and learning practices not bound by a specific technology platform or learning management system.]]>				
					</description>
					<author>
						<![CDATA[Adobe Systems, Inc.]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Business Intelligence for the Retail Industry]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96893?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=96893&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper discusses about how technological advances are enabling improved decision making across three broad axes: simplicity and relevance, agility and integration.]]>				
					</description>
					<author>
						<![CDATA[SAP America, Inc.]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Retaining Global Leadership with Cameleon Multichannel Commerce]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96637?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=96637&amp;c=CORE</link>
					<description>
						<![CDATA[ The capabilities of Cameleon have armed X-Rite with a competitive advantage in their industry allowing them to fully automate the process of matching products to a customer’s exact need and obtain accurate price quotes and place orders.]]>				
					</description>
					<author>
						<![CDATA[Access  Commerce]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Defining Customer Communities and Why They &apos; re Essential To Your Marketing Strategy]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96811?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=96811&amp;c=CORE</link>
					<description>
						<![CDATA[ In this document, HiveLive CEO John Kembel defines customer communities and explains why marketers’ interest in them is more than justified.]]>				
					</description>
					<author>
						<![CDATA[HiveLive, Inc.]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Engaging B2B Customers with an Online Community - a VMware Case Study]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96814?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=96814&amp;c=CORE</link>
					<description>
						<![CDATA[ Savvy industry-leading companies are leveraging online communities to attract customers, support users, and build brand loyalty. In this Webcast, learn about successful initiatives and share discoveries from VMware’s thriving B2B user community.]]>				
					</description>
					<author>
						<![CDATA[Jive Software]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Business Social Software Jeopardy!]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96815?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=96815&amp;c=CORE</link>
					<description>
						<![CDATA[ What is hype and what is real, when web 2.0 technologies get implemented by large enterprises? This webcast challenges experts from Forrester Research and Forum One to answer questions on how companies are successfully leveraging online communities.]]>				
					</description>
					<author>
						<![CDATA[Jive Software]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Aldon Community Manager - Requirements Management &amp; Incident]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96082?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=96082&amp;c=CORE</link>
					<description>
						<![CDATA[ Aldon Community Manager is a Web-based requirements and incident management solution. Aldon Community Manager monitors change requests, manages approvals, associates requirements and projects, and provides workflow templates and essential infrastructure.]]>				
					</description>
					<author>
						<![CDATA[Aldon.]]>				
					</author>
					<pubDate>
						Fri, 25 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Communication Intelligence: Bringing Accuracy and Efficiency to Policy Production and  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96463?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=96463&amp;c=CORE</link>
					<description>
						<![CDATA[ Significant automation reforms are underway at
insurance carriers to make the underwriting process less error-prone and more productive,
cost-effective and customer-responsive.  This paper explores the new techonologies making all this possible.]]>				
					</description>
					<author>
						<![CDATA[Pitney Bowes Group 1 Software]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95474?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=95474&amp;c=CORE</link>
					<description>
						<![CDATA[ As a solution to contact center issues, this paper suggests Speech analytics, which gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance.]]>				
					</description>
					<author>
						<![CDATA[Verint Systems (Witness Actionable Solutions)]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Verint Solutions in Action AAA Washington: A Case Study]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95475?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=95475&amp;c=CORE</link>
					<description>
						<![CDATA[ ULTRA and ULTRA analytics have equipped AAA Washington to more readily meet its compliance requirements and customer experience objectives.]]>				
					</description>
					<author>
						<![CDATA[Verint Systems (Witness Actionable Solutions)]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Top 10 Tips on Getting Started with Speech Analytics]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95476?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=95476&amp;c=CORE</link>
					<description>
						<![CDATA[ Adding speech analytics to your existing recording and quality monitoring platform can mine the captured interactions to provide you with greater insight into customer perceptions and agent behaviors — and the changes your business can make to enhance them.]]>				
					</description>
					<author>
						<![CDATA[Verint Systems (Witness Actionable Solutions)]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Agile and Collaborative Design: Rally SoftwareEngages with Customers for Product Innovation]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95584?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=95584&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn how one company created an online community that improved customer collaboration and responsiveness, improved customer loyalty and gained deeper insight into customers.]]>				
					</description>
					<author>
						<![CDATA[HiveLive, Inc.]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Improving Customer Experience in the Insurance Industry - Leveraging the Power of an  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96127?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=96127&amp;c=CORE</link>
					<description>
						<![CDATA[ The purpose of this paper is to discuss the importance of an enterprise personalization platform that streamlines front-end and back-end document creation processes for straight-through processing, while allowing you to leverage custome…]]>				
					</description>
					<author>
						<![CDATA[Exstream Software.]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95314?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=95314&amp;c=CORE</link>
					<description>
						<![CDATA[ Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers&apos; needs and allow them to control the interaction.]]>				
					</description>
					<author>
						<![CDATA[Genesys Co.]]>				
					</author>
					<pubDate>
						Thu, 27 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Akamai Application Performance Services for the Manufacturing Industry]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94487?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=94487&amp;c=CORE</link>
					<description>
						<![CDATA[ Akamai Technologies managed services address core weaknesses of the public Internet, using the Akamai platform - 25,000 servers across 69 countries - to detect and avoid problem spots.]]>				
					</description>
					<author>
						<![CDATA[Akamai Technologies.]]>				
					</author>
					<pubDate>
						Thu, 06 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[HP Delivers at the Point-of-Sale]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94929?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=94929&amp;c=CORE</link>
					<description>
						<![CDATA[ Magruder’s supermarkets needed point-of-sale technology that linked up with inventory, customer and back-office administrative software, while processing transactions faster, so they moved on to HP rp5000 Point of Sale System.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Nucleus Report: Who &apos; s Ready for SMB?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94945?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=94945&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this in-depth analysis of 56 customers, which shows significant differences between the value software vendors Oracle and SAP deliver to midsize companies.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Rise, Fall and Rise of Branch Banking]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94872?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=94872&amp;c=CORE</link>
					<description>
						<![CDATA[ If you want to see bottom line results then reinvigorate by optimizing information assets and business processes across your enterprise.]]>				
					</description>
					<author>
						<![CDATA[IBM.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[World-Class Customer Care: Dr. Janelle Barlow, Author of &quot; Branded Customer Service &quot; , and ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94573?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=94573&amp;c=CORE</link>
					<description>
						<![CDATA[ Dr. Janelle Barlow of &quot;Branded Customer Service: The New Competitive Edge&quot;, shows how to provide world-class customer care and business-guru Michael Gerber explains how to provide a customized product through a standardized process.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Take Your Customer Service to the Next Level: Are you providing your customers with a  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94575?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=94575&amp;c=CORE</link>
					<description>
						<![CDATA[ In a marketplace where too many products and services are chasing too little demand, small and medium-sized businesses (SMBs) face a daunting challenge: Do everything possible to attract and retain customers.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[CRM for the Professional on the Go]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94688?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=94688&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this paper to find out what your customers are looking for from you, what mobile CRM really is, and steps and consideration for deployment.]]>				
					</description>
					<author>
						<![CDATA[BlackBerry]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The One-to-One Future: Are We There Yet? Three Strategies for Accelerating the Customer- ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94588?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=94588&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper will show how three core strategies must be deployed in order to address current and future business challenges, and to continue the journey toward the one-to-one future.]]>				
					</description>
					<author>
						<![CDATA[Infor.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[3 Tips for Managing Customer Relationships]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93907?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=93907&amp;c=CORE</link>
					<description>
						<![CDATA[ Every experienced business owner knows that customer relationships make or break a business, that much is simple.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 22 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Eight Strategies for First Rate Customer Service]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93920?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=93920&amp;c=CORE</link>
					<description>
						<![CDATA[ In a marketplace where too many products and services are chasing too little demand, businesses face a daunting challenge: do everything possible to attract and retain customers.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 22 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Making the Most of Virtualization]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94014?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=94014&amp;c=CORE</link>
					<description>
						<![CDATA[ Virtualization can help you save time and money while achieving more with the computer resources you already own. VMware allows you to visualize and manage logical entities as easily and as well as physical entities.]]>				
					</description>
					<author>
						<![CDATA[CA.]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93350?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=93350&amp;c=CORE</link>
					<description>
						<![CDATA[ Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support your AMI implementation.]]>				
					</description>
					<author>
						<![CDATA[SAP America, Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[CRM without Compromise: A Strategy for Profitable Growth]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93607?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=93607&amp;c=CORE</link>
					<description>
						<![CDATA[ Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable growth.]]>				
					</description>
					<author>
						<![CDATA[SAP America, Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,1728/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[CRM: The Essential Guide - Five Principles for CRM Success]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/92211?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=92211&amp;c=CORE</link>
					<description>
						<![CDATA[ This CRM guide distills insights from customers, prospects, industry analysts, and the press down to five key principles for CRM success. Use these five CRM principles as a guide for selecting the right solution and deploying CRM successfully. These principles will help you develop a CRM strategy that is aligned with your company’s strategic goals.]]>				
					</description>
					<author>
						<![CDATA[CDC Software - Pivotal CRM]]>				
					</author>
					<pubDate>
						Tue, 11 Dec 2007 00:00:00 EST				
					</pubDate>
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					<![CDATA[The Multi-Channel Call Center Agent - Reality or Myth? - an AberdeenGroup Report sponsored  ...]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/89897?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=89897&amp;c=CORE</link>
					<description>
						<![CDATA[ Read how AberdeenGroup&apos;s research, which represents a strong cross-section of industry, clearly shows that Best-in-Class companies are moving to multiple channel agent support. To achieve this, companies should look at implementing the recommendations found in this white paper.]]>				
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					<author>
						<![CDATA[Astute Solutions]]>				
					</author>
					<pubDate>
						Sun, 01 Apr 2007 00:00:00 EDT				
					</pubDate>
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					<![CDATA[Customizable Customer Relationship Management (CRM) Suite for Enterprises]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/86925?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=86925&amp;c=CORE</link>
					<description>
						<![CDATA[ Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable CRM solution, Pivotal CRM enables companies to cost-effectively adapt &amp; integrate to fit their unique business processes.]]>				
					</description>
					<author>
						<![CDATA[CDC Software - Pivotal CRM]]>				
					</author>
					<pubDate>
						Mon, 05 Feb 2007 00:00:00 EST				
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					<![CDATA[The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/86933?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=86933&amp;c=CORE</link>
					<description>
						<![CDATA[ Most CRM vendors claim their solution is customizable. Understanding what &quot;customizable&quot; really means, however, can make the difference between attaining your organization&apos;s goals and implementation disaster.  

CDC Software is pleased to offer you a new free white paper that will help you understand the difference and why it matters.]]>				
					</description>
					<author>
						<![CDATA[CDC Software - Pivotal CRM]]>				
					</author>
					<pubDate>
						Thu, 30 Nov 2006 00:00:00 EST				
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