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	Copyright &amp;#169; 2008<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<![CDATA[Safe Sight -- Service Organization Management]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/96679?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=96679&amp;c=CORE</link>
					<description>
						<![CDATA[ Case Study: After implementing High 5&apos;s SME system in mid-2007, security systems integration company Safe Sight experienced improvements in profits and operations in just a few months.]]>				
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					<author>
						<![CDATA[High 5 Software]]>				
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						Thu, 01 May 2008 00:00:00 EDT				
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					<![CDATA[Dispatch Direct: Service Call Dispatching]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/95824?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=95824&amp;c=CORE</link>
					<description>
						<![CDATA[ Dispatch Direct service call software will help you run and manage your services business or divisions with increased efficiency, productivity and superior customer service.]]>				
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					<author>
						<![CDATA[Dispatch Direct]]>				
					</author>
					<pubDate>
						Thu, 17 Apr 2008 00:00:00 EDT				
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					<![CDATA[Aberdeen Report: Making Money via Mobile Field Services]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/92070?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=92070&amp;c=CORE</link>
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						<![CDATA[ Aberdeen’s research shows that field service organizations must deal with increasing customer demand for faster service resolution and escalating costs as top market pressures. To address both areas, organizations are leveraging automation and mobile solutions to improve workforce productivity and capture more accurate service information.]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Thu, 01 Nov 2007 00:00:00 EDT				
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					<![CDATA[Using Web-based Support Tools to Improve Customer Service]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/89671?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=89671&amp;c=CORE</link>
					<description>
						<![CDATA[ The Web has been the focus for some time of businesses looking to improve processes and deploy technologies surrounding service delivery. Learn how Service-centric organizations have already integrated their in-house service and support applications to improve customer interaction on the web.]]>				
					</description>
					<author>
						<![CDATA[CRMindustry.com]]>				
					</author>
					<pubDate>
						Fri, 01 Jun 2007 00:00:00 EDT				
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					<![CDATA[Mobilizing Your Workforce - The Powerful Differentiator - Including Information from &quot; The  ...]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/82906?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=82906&amp;c=CORE</link>
					<description>
						<![CDATA[ According to Aberdeen, companies that have deployed mobile field service solutions have realized, on average, 27% improvement in worker productivity, 19% increase in customer satisfaction/retention, 17% increase in overall profitability, and 13% increase in service revenues. Are you interested in achieving results like these?]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 May 2006 00:00:00 EDT				
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					<![CDATA[Get the Fuel You Need to Combat Rising Gas Prices - Making Your Mobile Workforce more Efficient]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/82907?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=82907&amp;c=CORE</link>
					<description>
						<![CDATA[ The livelihood of your mobile workforce hinges on their ability to travel to and from job sites - with gas prices continuously on the rise your bottom line is going to feel the pain. Streamlining your processes and maximizing your profits is essential for survival in today&apos;s economic environment.]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 May 2006 00:00:00 EDT				
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					<![CDATA[Supportindustry.com 2006 Service and Support Metrics Survey]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/82021?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=82021&amp;c=CORE</link>
					<description>
						<![CDATA[ In March 2006, SupportIndustry.com conducted a survey of high-level executives representing a range of industries.  The data gathered provides valuable insight into a range of issues and challenges important to service and support executives.  Read our fourth annual report covering trends in service and support.]]>				
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					<author>
						<![CDATA[CRMindustry.com]]>				
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					<pubDate>
						Wed, 01 Mar 2006 00:00:00 EST				
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					<![CDATA[Real-Time Field Force Optimization: Dynamic Scheduling &amp; Dispatch as SLM Best Practice]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/77213?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=77213&amp;c=CORE</link>
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						<![CDATA[ This paper explores how the use of scheduling technology can help companies attain and extend the benefits of SLM by providing service-aware dispatching tools that can greatly improve the efficiency of technicians and dispatchers alike--simultaneously improving service levels and reducing cost.]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Thu, 01 Sep 2005 00:00:00 EDT				
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					<![CDATA[2005 Service and Support Metrics Survey]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/74058?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=74058&amp;c=CORE</link>
					<description>
						<![CDATA[ Support is undergoing a quiet revolution. During the recent technology downturn, it was service and support revenue that sustained many companies. This report presents top level benchmarks of the key metrics used in determining support success.]]>				
					</description>
					<author>
						<![CDATA[CRMindustry.com]]>				
					</author>
					<pubDate>
						Tue, 01 Mar 2005 00:00:00 EST				
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					<![CDATA[Service Lifecycle Management Goes Mobile: Taking Field Service Applications into the Field]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/63293?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=63293&amp;c=CORE</link>
					<description>
						<![CDATA[ The paper will discuss the direct value of the mobile applications, and also explore the ability for mobile technology to drive SLM changes into the business to get the highest value and satisfaction out of every customer interaction.]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Thu, 01 Jan 2004 00:00:00 EST				
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					<![CDATA[ServiceCEO Enterprise--Multi-site Service Organization Management]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/59188?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=59188&amp;c=CORE</link>
					<description>
						<![CDATA[ ServiceCEO Enterprise enables you to have total control over your multi-site service organization, all using one centralized database. It is perfect for the franchisor that needs to handle multiple companies, locations, and/or branches.  You&apos;ll be able to be more efficiently and with fewer people—meaning you&apos;ll be able to run it more profitably.]]>				
					</description>
					<author>
						<![CDATA[Insight Direct]]>				
					</author>
					<pubDate>
						Tue, 02 Sep 2003 00:00:00 EDT				
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