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	Copyright &amp;#169; 2008<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<title>
					<![CDATA[Support Management Using EnterpriseWizard]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98308?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=98308&amp;c=CORE</link>
					<description>
						<![CDATA[ This brief presentation demonstrates how EnterpriseWizard can rapidly and efficiently automate Support Manager duties.]]>				
					</description>
					<author>
						<![CDATA[EnterpriseWizard Inc.]]>				
					</author>
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						Tue, 01 Jul 2008 00:00:00 EDT				
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					<![CDATA[Taking the Guesswork out of ITIL]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/96572?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=96572&amp;c=CORE</link>
					<description>
						<![CDATA[ ITIL Service Delivery provides the processes for identifying, planning and provisioning IT services, while Service Support addresses the day-to-day support and maintenance of these services.]]>				
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					<author>
						<![CDATA[Netuitive, Inc.]]>				
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					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
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					<![CDATA[Aldon Community Manager - Requirements Management &amp; Incident]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/96082?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=96082&amp;c=CORE</link>
					<description>
						<![CDATA[ Aldon Community Manager is a Web-based requirements and incident management solution. Aldon Community Manager monitors change requests, manages approvals, associates requirements and projects, and provides workflow templates and essential infrastructure.]]>				
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					<author>
						<![CDATA[Aldon.]]>				
					</author>
					<pubDate>
						Fri, 25 Apr 2008 00:00:00 EDT				
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					<![CDATA[Dispatch Direct: Service Call Dispatching]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95824?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=95824&amp;c=CORE</link>
					<description>
						<![CDATA[ Dispatch Direct service call software will help you run and manage your services business or divisions with increased efficiency, productivity and superior customer service.]]>				
					</description>
					<author>
						<![CDATA[Dispatch Direct]]>				
					</author>
					<pubDate>
						Thu, 17 Apr 2008 00:00:00 EDT				
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					<title>
					<![CDATA[Speech Analytics - Best Practices and Customer Case Studies]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95472?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=95472&amp;c=CORE</link>
					<description>
						<![CDATA[ This webcast explains speech analytics, a tool that gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance.]]>				
					</description>
					<author>
						<![CDATA[Verint Systems (Witness Actionable Solutions)]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
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					<![CDATA[On-Demand Support Software]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94062?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=94062&amp;c=CORE</link>
					<description>
						<![CDATA[ Parature eTicket enables your customers to submit support tickets through your customer service or help desk websites, and enables your support team to track, route and manage customer tickets. As a result, your customer support team will provide efficient, superior customer service, resulting in satisfied and loyal customers.]]>				
					</description>
					<author>
						<![CDATA[Parature Inc.]]>				
					</author>
					<pubDate>
						Tue, 26 Feb 2008 00:00:00 EST				
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					<![CDATA[Parature &apos; s Online Customer Service Software &amp; Solutions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94063?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=94063&amp;c=CORE</link>
					<description>
						<![CDATA[ Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they support their customers while significantly reducing costs.]]>				
					</description>
					<author>
						<![CDATA[Parature Inc.]]>				
					</author>
					<pubDate>
						Tue, 26 Feb 2008 00:00:00 EST				
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					<![CDATA[Is IT Infrastructure Library (ITIL) Right for the Medium Enterprises?]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/93259?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=93259&amp;c=CORE</link>
					<description>
						<![CDATA[ Is ITIL right for the mid-market?  This paper argues that Information Technology Infrastructure Library (ITIL) is the strategic “force multiplier” that the mid-market needs to compete effectively against larger competitors.]]>				
					</description>
					<author>
						<![CDATA[KACE]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
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					<![CDATA[Increased Productivity, Decreased Cost, Happier Employees with HelpDesk Software]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/87185?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=87185&amp;c=CORE</link>
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						<![CDATA[ Replace existing help desk software because of poor performance and an unresponsive vendor. The new software needed to be easier to use, require less administration, and cut costs. Most importantly, the new software needed to support the informational needs of managers and support staff without requiring them to learn any new technical skills.]]>				
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					<author>
						<![CDATA[TechExcel, Inc.]]>				
					</author>
					<pubDate>
						Sat, 01 Apr 2006 00:00:00 EST				
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					<![CDATA[ServiceCEO Enterprise--Multi-site Service Organization Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/59188?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=59188&amp;c=CORE</link>
					<description>
						<![CDATA[ ServiceCEO Enterprise enables you to have total control over your multi-site service organization, all using one centralized database. It is perfect for the franchisor that needs to handle multiple companies, locations, and/or branches.  You&apos;ll be able to be more efficiently and with fewer people—meaning you&apos;ll be able to run it more profitably.]]>				
					</description>
					<author>
						<![CDATA[Insight Direct]]>				
					</author>
					<pubDate>
						Tue, 02 Sep 2003 00:00:00 EDT				
					</pubDate>
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