KnowledgeStorm

Increasing Competitiveness and Reducing Costs in Today ' s Economy

Microsoft Corporation India Pvt Ltd — Tue, 24 Nov 2009 00:00:00 EST

This paper outlines the Microsoft Business Productivity Online Suite, illustrates its relevance to small and midsized business customers, and provides the resources to help you evaluate how your business might benefit from the service.

Sun Systems for Oracle ' s Siebel CRM Enterprise: Transform Your Business for Growth

Sun Microsystems, Inc. — Mon, 16 Nov 2009 00:00:00 EST

Consolidating and virtualizing application, web, and database tiers for enterprise Oracle® Siebel 8.0 CRM applications is one approach to help reduce costs and enhance flexibility. Read this paper to learn about Sun's platform for the Oracle Siebel CRM software stack.

Video Whitepaper: Managing Risk and Uncertainty - An Executive ' s Guide to Integrated ...

Oracle Corporation — Tue, 03 Nov 2009 00:00:00 EST

A time of unprecedented market volatility and competition calls for a new business strategy. View this video white paper to learn how integrated business planning can help your company align strategic, operational, and financial plans.

Which Off-line CRM solution for Field Force?

Wipro Technologies — Wed, 21 Oct 2009 00:00:00 EDT

This paper explores four different choices available for offline CRM solution based on SAP platform, namely SAP CRM Mobile Solutions for Laptop users, SAP CRM on Blackberry on other PDA's, CRM Online solution accessed over internet, Offline recording of information using SAP Interactive forms by Adobe.

Optimize Customer Experience to Achieve Competitive Advantage

Wipro Technologies — Wed, 21 Oct 2009 00:00:00 EDT

Outsourcing Center and Wipro performed a survey that aimed to gauge how banking institutions are doing with their customer experience initiatives. While not a complete picture of how these financial institutions are progressing with their customer experience efforts, survey results point to some general trends and beliefs in this important area.

Optimizing the Order-to-Cash Process: Managing Documents throughout the Process

Dolphin Corporation — Wed, 21 Oct 2009 00:00:00 EDT

This paper examines an array of solutions for SAP customers to optimize the Order-to-Cash processes in ways that contain costs and achieve optimum organizational efficiency, high customer retention and successful cash management.

The Technology of Innovation: Using CRM to Enable Customer-Centric Innovation

Pivotal CRM, a CDC Software solution — Mon, 19 Oct 2009 00:00:00 EDT

This white paper highlights the important role technology can play in the innovation process and looks at how a customer-focused approach to innovation can be supported by flexible customer relationship management tools. It explains how businesses can use CRM to foster and implement customer-centric innovation, enhancing the customer experience.

How to Embrace CRM and Make it Succeed in Your Organization

SYSPRO — Mon, 12 Oct 2009 00:00:00 EDT

This White Paper shows you how the Customer Relationship has changed and what companies are doing to secure those customers.

Make CRM Work the Way Salespeople Do

Oracle Corporation — Thu, 08 Oct 2009 00:00:00 EDT

This white paper examines how traditional CRM technologies, while valuable in helping organizations manage customers and revenues, have not really assisted the salesforce do their jobs.

Winning Strategies for the Evolving Legal Marketplace

BlackBerry — Mon, 05 Oct 2009 00:00:00 EDT

Law firms have had to develop new strategies to compete and win in a legal market that contains greater uncertainty than any that has come before it. This paper will briefly outline strategies for success in the evolving legal marketplace.

Winning in Today ' s Environment: Six Imperatives for the Chief Sales Officer

Oracle Corporation — Thu, 01 Oct 2009 00:00:00 EDT

Download the Oracle CRM White Paper, "Winning in Today's Environment: Six Imperatives for the Chief Sales Officer," to learn how you can deploy several best practices to achieve unparalleled sales success in your organization.

Proven Strategies for Successfully Deploying An Electronic Health Records Solution

Kofax, Inc. — Tue, 22 Sep 2009 00:00:00 EDT

This on-demand webcast shares proven strategies for getting started with electronic health records, a hot new way to slash labor costs and improve care.

Increasing Customer Experience via Rich Information Applications

Actuate — Wed, 09 Sep 2009 00:00:00 EDT

This whitepaper shares key points and recommendations from leading analysts such as Forrester to assist organizations in leveraging RIAs to enhance online user experience.

Winning the Future: The Business Case for Rapid Transformation

Progress Software — Thu, 27 Aug 2009 00:00:00 EDT

Transformation has become an overused buzzword, but its real meaning remains important. Under the microscope, operations transformation is about integrating operations silos and processes, merging disparate units in the wake of acquisitions, and reducing operational expenses.

Pivotal CRM: Built For Sales

Pivotal CRM, a CDC Software solution — Thu, 23 Jul 2009 00:00:00 EDT

In this multimedia demo, learn how Pivotal CRM's flexible, innovative features and design give sales users an edge and make them feel the system was built just for them.

Retaining Customers in Today ' s Economic Landscape: Improving SAP Order Management

Esker Inc. — Fri, 10 Jul 2009 00:00:00 EDT

This paper will present the challenges businesses face in implementing effective order management and will help in overcoming these challenges. You will learn the benefits of the Esker Platform over its competitors and be presented with a case study documenting companies that implemented the Esker platform to beat their order management problems.

Service Desk Consolidation Cuts Costs and Increases Service Quality

BMC Software, Inc — Mon, 15 Jun 2009 00:00:00 EDT

The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits.

The Top 3 Reasons CRM Initiatives (Still) Fail & #45; And How To Avoid Them

Pivotal CRM, a CDC Software solution — Tue, 09 Jun 2009 00:00:00 EDT

This white paper looks at the top three reasons that CRM initiatives fail to achieve their goals and provides clear, practical recommendations for ensuring that your CRM initiative avoids these pitfalls and delivers desired returns.

The Collaboration Advantage: Customer-Focused Partnerships In A Global Market

SAP America Inc — Tue, 02 Jun 2009 00:00:00 EDT

In order to better understand the opportunities, challenges, risks and rewards companies have seen from these types of agreements, the Economist Intelligence Unit conducted a survey in March 2008, sponsored by SAP, which asked 516 senior executives how their business relationships are evolving.

Learn how to Enhance your Online Customer Relationships

Actuate — Tue, 05 May 2009 00:00:00 EDT

To truly meet the needs of the modern banking customer, banks must do more than simply provide multi- siloed, disconnected, and inconsistent channels. This business whitepaper includes recommendations from a leading analyst on driving customer retention.

Globo.com Acquires 200,000 New Customers in 2 years and Reduces Churn by 30% with Data Mining

SPSS Inc. Worldwide Headquarters — Mon, 04 May 2009 00:00:00 EDT

This Internet service provider/portal operator of Globo, Brazil's largest media conglomerate, delivers the content Brazilian Web users want using PASW Statistics.

Furniture Manufacturer Improves Customer Satisfaction through Customer Analysis with SPSS

SPSS Inc. Worldwide Headquarters — Mon, 04 May 2009 00:00:00 EDT

Customer knowledge is market advantage. To refine its edge and better manage customer relationships, Haworth needed to learn what was important to its customers and deploy that knowledge to key decision makers. Read how they did it.

Publisher Targets Most Profitable Subscribers with SPSS

SPSS Inc. Worldwide Headquarters — Mon, 04 May 2009 00:00:00 EDT

To improve the profitability of its subscriptions and increase the value it provides to its advertisers, The Miami Herald Publishing Company used PASW Statistics to find and target new subscribers likely to be stable, profitable customers. Read this case study for more.

Coinstar Selects the Most Profitable Machine Locations

SPSS Inc. Worldwide Headquarters — Mon, 04 May 2009 00:00:00 EDT

Coinstar, a coin conversion company, needed to identify new and profitable locations for their coin conversion machines. They turned to SPSS Inc.'s data integration and analysis capabilities with various demographic and geography-based variables. Read this case study for more details.

Empower Your Consumer Research Department with Predictive Analytics

SPSS Inc. Worldwide Headquarters — Fri, 01 May 2009 00:00:00 EDT

In this case study of American Airlines, details are given of their choice to utilize SPSS to manage their customer information. Read on to see how an intensely competitive marketplace led American to chose SPSS.

Reduce Churn Through Enterprise Feedback Management and Predictive Analytics

SPSS Inc. Worldwide Headquarters — Fri, 01 May 2009 00:00:00 EDT

In this case study, Cablecom recognised the key to tackling churn was to identify the point at which customers become dissatisfied with the service and before they made the decision to switch to an alternative provider.

Expand Your Reach: Mastering Multi-Modal Survey Research

SPSS Inc. Worldwide Headquarters — Tue, 14 Apr 2009 00:00:00 EDT

Whether it's in your call center, on the Web, or in-person, effective survey research requires proven practices that reach across the board. In this webcast, you learn how to cut the costs and improve the performance of your survey research efforts - regardless of where you reach your respondents or what language they speak.

Analyzing the Total Cost of a Global Service Desk

CompuCom Systems, Inc. — Wed, 01 Apr 2009 00:00:00 EDT

Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. Read this white paper to learn about CompuCom's Service Desk solution.

Effective Negotiating: 5 Rules for Smooth Transactions

Global Knowledge — Fri, 13 Mar 2009 00:00:00 EDT

This white paper discusses five rules for negotiating that can help make the transaction more pleasant for everyone involved and better your chances at getting what you want.

Effective Strategies for Capturing the Voice of the Customer

SPSS Inc. Worldwide Headquarters — Thu, 12 Mar 2009 00:00:00 EDT

This free webcast will show you how to use the data you are already capturing through your feedback programs, as well as data generated through online conversations, to help you gain more value from every customer interaction.

Boost ROI with Faster, Easier, VISUAL Analytics

SPSS Inc. Worldwide Headquarters — Tue, 24 Feb 2009 00:00:00 EST

Join us at this live webcast and learn how you can:

Use RFM analysis to quickly rank customers for high-return marketing
Use advanced visualization techniques to uncover segments and patterns in your data, and apply these insights to growth, acquisition, and retention planning
and more

CRM Built for Customer Service: The Executive Guide to Selecting CRM that Meets Service Needs

Pivotal CRM, a CDC Software solution — Fri, 20 Feb 2009 00:00:00 EST

This paper explores core principles companies can use to help them select a CRM system.

Essentials of CRM for Wealth Management Empower Advisors with Client & #45;centric Tools

Pivotal CRM, a CDC Software solution — Fri, 20 Feb 2009 00:00:00 EST

In this white paper, learn how wealth management firms can use client relationship management (CRM) strategies and technology to build relationships as trusted advisors, maximize share of wallet, and increase productivity.

How to Profit in a Downturn: 4 Customer & #45;centric Strategies for Growth in a ...

Pivotal CRM, a CDC Software solution — Fri, 20 Feb 2009 00:00:00 EST

In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty.

Cablecom Delivers Unique Customer Experience through Its Innovative Use of Business Analytics

SPSS Inc. Worldwide Headquarters — Fri, 20 Feb 2009 00:00:00 EST

This IDC Buyer Case Study describes the adoption, deployment, and utilization of business analytics software at the cable operator Cablecom.

Who Are My Best Customers & #63;

SPSS Inc. Worldwide Headquarters — Fri, 20 Feb 2009 00:00:00 EST

Who are my best customers? If you manage sales, marketing, or customer service, you want an answer to that. That's because implementing successful strategies for every customer segment is critical to increasing business profits. This paper describes just a few of the ways that you can use analytics to better understand your customers.

Business Process & #45;Centric Information Technology: Aligning Business and Technology for ...

Accenture — Wed, 18 Feb 2009 00:00:00 EST

Process-centric IT is, first and foremost, a way for the IT organization to build applications that will deliver greater flexibility and agility to the business-enabling high performance.

Decide to Survive: Four Imperatives that make Decision Management Essential in Today ' s ...

FICO — Sun, 01 Feb 2009 00:00:00 EST

Download this paper and learn about a decision making solution that will help you survive in this difficult economy by managing decisions with greater precision, agility, speed and consistency while driving down costs.

Achieving Service Excellence Across The Enterprise

Numara Software — Sun, 01 Feb 2009 00:00:00 EST

Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility..

Supply Chain Cost & #45;Cutting Strategies: How Top Process Industry Performers Take ...

SAP America Inc — Fri, 23 Jan 2009 00:00:00 EST

To avoid a 7.96% increase in logistics costs, companies should follow the roadmap of Best in Class companies, which have been able to reduce costs or keep them flat via supply chain transformation.

Portfolio Construction and Trading: Seven Key Factors in Evaluating Order Management ...

Advent Software, Inc — Mon, 05 Jan 2009 00:00:00 EST

This document examines the current state of Order Management Systems (OMS) portfolio management capabilities, identifies major challenges and "pain points" that firms encounter, and outlines seven system attributes needed to overcome them.

Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI

SPSS Inc. Worldwide Headquarters — Wed, 31 Dec 2008 00:00:00 EST

This whitepaper makes the case for using predictive analytics as a catalyst for a company's growth. It includes best practices from several global companies including: Cablecom, Royal & Sun Alliance, and T. Rowe Price. Ultimately, it is about maximizing the level of understanding that can be achieved with customer data.

Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability

SAP America Inc — Wed, 17 Sep 2008 00:00:00 EDT

The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction.

Network Management Planning Guide

Blue Coat — Tue, 05 Aug 2008 00:00:00 EDT

This E-Guide explains the changes in traditional network management and how Web 2.0, SOA, IMS and other application-heavy delivery platforms are changing the management requirements.

Business Intelligence: The Definitive Guide for Midsize Organizations

SAP America Inc — Sun, 01 Jun 2008 00:00:00 EDT

Business intelligence (BI) allows organizations to better understand, analyze, and even predict what's occurring in their company.

Numara & #174; FootPrints Change Management: Solutions for Automating and Managing Change

Numara Software — Sat, 01 Mar 2008 00:00:00 EST

View this Webcast to explore the challenges in designing a workable change management process, defining approval workflows and to hear examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes.

Still Struggling to Reduce Call Center Costs without Losing Customers & #63;

SAP America Inc — Fri, 01 Feb 2008 00:00:00 EST

Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.

Let Customer Feedback Do the Driving

SPSS Inc. Worldwide Headquarters — Thu, 31 May 2007 00:00:00 EDT

As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation.

CRM without Compromise: A Strategy for Profitable Growth

SAP America Inc — Sun, 01 Apr 2007 00:00:00 EDT

This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth.

Sales and Operations Planning: The Key to Continuous Demand Satisfaction

SAP America Inc — Thu, 01 Mar 2007 00:00:00 EST

Find out how leading companies are designing their sales and operations planning (S&OP) processes to continuously monitor and meet customer demand.