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Wed, 23 Jul 2008 00:00:00 EDT 60 <![CDATA[Best Practices for Remote Support and Services]]> http://www.knowledgestorm.com/search/index/sol_summary/98141?pos=30&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=null&n=98141&c=CORE Tue, 01 Jul 2008 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/browse,26/ds,CORE/oe,utf8/rss.xml <![CDATA[How to Calculate the ROI of Remote Support]]> http://www.knowledgestorm.com/search/index/sol_summary/98143?pos=29&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=null&n=98143&c=CORE Tue, 01 Jul 2008 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/browse,26/ds,CORE/oe,utf8/rss.xml <![CDATA[Increase First Contact Resolution: The Key to Superior Support]]> http://www.knowledgestorm.com/search/index/sol_summary/98146?pos=28&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=null&n=98146&c=CORE Tue, 01 Jul 2008 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/browse,26/ds,CORE/oe,utf8/rss.xml <![CDATA[Forrester Best Practices: Improve IT Service 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