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					<![CDATA[The Leader in On-Demand Call Centers: Five9 Product Overview]]>				
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						<![CDATA[ Five9 is the leader in on-demand call center products. Watch this overview to learn about all the products Five9 has to offer to help improve your call center operations and learn just how easy it is to use the many products available from Five9.]]>				
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						<![CDATA[Five9]]>				
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						Thu, 10 Sep 2009 00:00:00 EDT				
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					<![CDATA[Award-Winning VoIP Provider Deploys Five9 in Profit Centers to Launch Marketing Campaigns]]>				
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						<![CDATA[ Read case study to learn how Vonage selected the Five9 Virtual Call Center Suite to launch an ambitious campaign to win back over 70,000 customers. Read on to learn how Five9 Virtual Call Center Suite offers superior-quality VoIP, predictive dialer, inbound call capabilities, comprehensive management and customer tracking tools, and more.]]>				
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						<![CDATA[Five9]]>				
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						Thu, 10 Sep 2009 00:00:00 EDT				
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					<![CDATA[VoIP and Lower TCO Will Drive Adoption of Hosted On-Demand Contact Centers]]>				
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						<![CDATA[ Read this paper to learn how organizations that have selected a hosted contact center solution have minimized or even eliminated the cost of their IT or telecom support departments. Keep reading to learn what the benefits a hosted contact center solution can have for your company.]]>				
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						<![CDATA[Five9]]>				
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						Thu, 10 Sep 2009 00:00:00 EDT				
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					<![CDATA[Understanding the Basic Configuration of the Adaptive Security Appliance (ASA)]]>				
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						<![CDATA[ The Adaptive Security Appliance is the latest firewall appliance in the Cisco security arsenal and provides a number of services to protect your &amp;#34;trusted&amp;#34; network users from &amp;#34;untrusted&amp;#34; users.]]>				
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						<![CDATA[Global Knowledge]]>				
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						Tue, 10 Feb 2009 00:00:00 EST				
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					<![CDATA[Best Practices in the Call Center: A Customer Touch &amp; #45;Point Methodology]]>				
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						<![CDATA[ One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer &quot;touch-points&quot; must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.]]>				
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						<![CDATA[Oracle Corporation]]>				
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						Mon, 26 Jan 2009 00:00:00 EST				
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