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					<title>
					<![CDATA[TransPromo Opportunities in a Digital World: Electronic Adaptations in an Era of Mobile  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99691?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=99691&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper traces the evolution of E-Transpromo, demonstrating the increasingly important role across new media. It explores self-service web portals, online banking and bill consolidators, cell phone bill pay, and secure transaction email.]]>				
					</description>
					<author>
						<![CDATA[Pitney Bowes Group 1 Software]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
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					<![CDATA[Are You Providing Your Customers with the Satisfying Experience That will Keep Them Coming  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100498?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=100498&amp;c=CORE</link>
					<description>
						<![CDATA[ In today’s tough economic times, businesses face a daunting challenge: do everything possible to attract and retain customers.  This paper examines eight strategies for creating a relationship with your customers that will keep them coming back.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Jobfox Stays ahead of Brisk Growth with Customer Self-Service]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99577?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=99577&amp;c=CORE</link>
					<description>
						<![CDATA[ In this case study, Jobfox was looking for a customer service system with self-service capabilities, automation and reporting. Learn how Parature Customer Service software was the solution with its ease of use and maintenance, and rapid deployment.]]>				
					</description>
					<author>
						<![CDATA[Parature Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[The Call for More Progressive Self-Service]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98173?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=98173&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper reviews five best practices that make flexible Online Billing meet and exceed customer expectations. E2 suite offers a proven online account management solution that makes it easy to incorporate these practices into your business.]]>				
					</description>
					<author>
						<![CDATA[Pitney Bowes Group 1 Software]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Gartner Research: Early Efforts at Web 2.0 Brokerage Will Challenge Existing Providers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98448?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=98448&amp;c=CORE</link>
					<description>
						<![CDATA[ The development of Web 2.0 technologies enhance the functionality and flexibility of the Web as a content and delivery mechanism, that enable the emergence of the &quot;community&quot; as a market, collaborative and creative force.]]>				
					</description>
					<author>
						<![CDATA[Actuate Corporation.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Increase First Contact Resolution: The Key to Superior Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98146?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=98146&amp;c=CORE</link>
					<description>
						<![CDATA[ John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online-GotoAssist]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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					<![CDATA[A Disruptive Force in the Analytics Industry – LMG Service Sets a New Benchmark for Retail  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98589?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=98589&amp;c=CORE</link>
					<description>
						<![CDATA[ In this case study Loyalty Management Group (LMG), tried to find a way to offer retailers and suppliers the ability to analyze full Electronic Point of Sale (EPOS) data volumes to help them gain insight, intelligence and statistical confidence.]]>				
					</description>
					<author>
						<![CDATA[Kognitio]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[IT Briefing: Making the Most of OSS and Service Provider CRM]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97802?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=97802&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS). Learn more about CRM in the paper.]]>				
					</description>
					<author>
						<![CDATA[Pitney Bowes Group 1 Software]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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					<![CDATA[Mastering High Performance through Data Management for Consumer Goods Companies]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97931?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=97931&amp;c=CORE</link>
					<description>
						<![CDATA[ As partners in some countries join to collaborate in a multi-polar world, the amount of data increases and the chances for error balloon, master data management helps bring continued high performance in the demanding consumer-goods market.]]>				
					</description>
					<author>
						<![CDATA[Accenture.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Encouraging Independence: Promoting Consumer-Driven Health Plans and Decision Support Tools ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97477?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=97477&amp;c=CORE</link>
					<description>
						<![CDATA[ Rising costs, shifts in employment, and ever-changing benefits plans are driving a cross-industry move to alternative HR services that give employees clear information, more relevant choices, and greater autonomy.]]>				
					</description>
					<author>
						<![CDATA[Workscape]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Workscape’s Outsourced Benefits Administration Solution for Benefits Brokers &amp; Consultants]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97482?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=97482&amp;c=CORE</link>
					<description>
						<![CDATA[ Workscape&apos;s comprehensive OBA solution provides a wide range of Web-based, self-service applications and integrated services backed by 24x7 support from our U.S.-based HR Service Center.]]>				
					</description>
					<author>
						<![CDATA[Workscape]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Customer Service as a Competitive Advantage: IBM Enterprise Content Management Solutions in ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94873?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=94873&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explains how to excel at customer service using the best tools for the task.]]>				
					</description>
					<author>
						<![CDATA[IBM.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Numara® Track-It! 8 Overview Webinar]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95366?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=95366&amp;c=CORE</link>
					<description>
						<![CDATA[ In this webcast learn how auditing remote desktop management and bar coding functions can optimize your help desk software. Discover features that will speed up response times and improve user satisfaction levels.]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,55130/ds,CORE/oe,utf8/rss.xml						
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					<title>
					<![CDATA[How to Provide World-Class Customer Service in Small and Midsized Businesses]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93930?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=93930&amp;c=CORE</link>
					<description>
						<![CDATA[ Join industry experts, leading business authors, and BizWise TV host Rick Spence as they discuss the whys and hows of providing world-class care to customers.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 22 Feb 2008 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[HelpConnection.NET - .NET Help Desk Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/91493?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=91493&amp;c=CORE</link>
					<description>
						<![CDATA[ The HelpConnection.NET solution is a complete, web-based CRM (Customer Relations Management) system. It is a client information, knowledgebase, ticket and communication system! This is an Enterprise Level application that has been built to accept heavy traffic loads, lots of data and still retain speed.]]>				
					</description>
					<author>
						<![CDATA[Expinion.net]]>				
					</author>
					<pubDate>
						Tue, 16 Oct 2007 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[HelpConnection.NET Solution Trial Version .NET Help Desk]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/91491?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=91491&amp;c=CORE</link>
					<description>
						<![CDATA[ We&apos;re sure that you&apos;ll want to see and feel the HelpConnection.NET solution for yourself, even before you request a free trial version. So, we have prepared an online demo for you to try out. So go for it, test all you want!]]>				
					</description>
					<author>
						<![CDATA[Expinion.net]]>				
					</author>
					<pubDate>
						Mon, 01 Oct 2007 00:00:00 EDT				
					</pubDate>
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					<![CDATA[Astute Solutions and AberdeenGroup Benchmark Report: The Multi-Channel Call Center Agent -  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/89796?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=89796&amp;c=CORE</link>
					<description>
						<![CDATA[ The traditional call center supports four separate channels; web self-service, email, chat and voice. Aberdeen research shows that companies evaluating methods to reduce costs recognized the efficiencies of utilizing a single agent across all of the traditional channels.]]>				
					</description>
					<author>
						<![CDATA[Astute Solutions]]>				
					</author>
					<pubDate>
						Sun, 01 Jul 2007 00:00:00 EDT				
					</pubDate>
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					<![CDATA[The Multi-Channel Call Center Agent - Reality or Myth? - an AberdeenGroup Report sponsored  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/89897?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=89897&amp;c=CORE</link>
					<description>
						<![CDATA[ Read how AberdeenGroup&apos;s research, which represents a strong cross-section of industry, clearly shows that Best-in-Class companies are moving to multiple channel agent support. To achieve this, companies should look at implementing the recommendations found in this white paper.]]>				
					</description>
					<author>
						<![CDATA[Astute Solutions]]>				
					</author>
					<pubDate>
						Sun, 01 Apr 2007 00:00:00 EDT				
					</pubDate>
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					<![CDATA[RealDialog - Knowledge Management, Web Self-Service and Search Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/84215?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=84215&amp;c=CORE</link>
					<description>
						<![CDATA[ RealDialog is a knowledge management, intelligent search and Web self-service solution that enables companies to deliver consistent, accurate, and timely information at every customer touch point.  It offers superior capabilities for Web self-service, contact center agent assist, email response management, and employee knowledgebases.]]>				
					</description>
					<author>
						<![CDATA[Astute Solutions]]>				
					</author>
					<pubDate>
						Mon, 30 Oct 2006 00:00:00 EST				
					</pubDate>
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