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					<![CDATA[Cisco Unified CRM Connector 3.0.]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99388?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=99388&amp;c=CORE</link>
					<description>
						<![CDATA[ The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.]]>				
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					<author>
						<![CDATA[Cisco Systems, Inc]]>				
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					<pubDate>
						Thu, 21 Aug 2008 00:00:00 EDT				
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					<![CDATA[Simplifying Contact Center Technology]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98730?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=98730&amp;c=CORE</link>
					<description>
						<![CDATA[ Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
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					<![CDATA[Preparing for the Unexpected: Utilizing Avaya to Help Build Your Communications Continuity  ...]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/99398?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=99398&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper is designed to help enterprises understand how Avaya, with its broad portfolio of systems, applications, built-in recovery features and professional services, can help plan and execute a solid approach to communication continuity preparedness.]]>				
					</description>
					<author>
						<![CDATA[Avaya, Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
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					<![CDATA[Thriving in an Economic Downturn]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99400?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=99400&amp;c=CORE</link>
					<description>
						<![CDATA[ A guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low -- even when everyone is tightening their budgets.]]>				
					</description>
					<author>
						<![CDATA[Avaya, Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
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					<![CDATA[Bridging the Gap in CRM Application Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98907?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=98907&amp;c=CORE</link>
					<description>
						<![CDATA[ The inefficient methods for supporting a CRM environment are costing clients millions of dollars. This paper discusses new models that ease the cost and time burden for the client while providing a more-intimate client-vendor relationship.]]>				
					</description>
					<author>
						<![CDATA[Extraprise Group, Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
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					<![CDATA[The Best Database Marketing Discoveries for B2B Companies]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98913?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=98913&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper introduces client snapshots which illustrates how implementing specific B2B database marketing tactics improved the results and effectiveness of each company’s overall marketing spend.]]>				
					</description>
					<author>
						<![CDATA[Extraprise Group, Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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					<![CDATA[IP Enabled Contact Centers: Lowering Costs, Raising the Customer Experience]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93668?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=93668&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center.]]>				
					</description>
					<author>
						<![CDATA[Avaya, Inc]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
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					<![CDATA[Enterprise Benefits of Real-Time Contact Center Performance Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98396?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=98396&amp;c=CORE</link>
					<description>
						<![CDATA[ Real-time CCPM solutions give contact center management an objective and quantifiable method for identifying, capturing and communicating customer or operational issues quickly enough to prevent them from causing more damage.]]>				
					</description>
					<author>
						<![CDATA[Genesys Co.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
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					<![CDATA[Increase First Contact Resolution: The Key to Superior Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98146?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=98146&amp;c=CORE</link>
					<description>
						<![CDATA[ John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online-GotoAssist]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Bowen &amp; Groves Wins ContactCenterWorld.com 2008 Members’ Choice Award]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98483?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=98483&amp;c=CORE</link>
					<description>
						<![CDATA[ Bowen &amp; Groves is setting the standard in Enterprise Resource Planning software for the small to medium manufacturer. They were voted Best in Class Winner for “Best After Sales Support in the AMERICAS &amp; the EMEA Region” in 2008.]]>				
					</description>
					<author>
						<![CDATA[Bowen &amp;  Groves]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
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					<![CDATA[Six Secrets for Effectively Managing a Customer Support Organization]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98219?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=98219&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper discusses key strategies for maintaining an effective customer support organization.]]>				
					</description>
					<author>
						<![CDATA[EnterpriseWizard Inc.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Steps for Implementing Comprehensive Support Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98308?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=98308&amp;c=CORE</link>
					<description>
						<![CDATA[ This demo explores how to effectively manage all aspects of customer service. Learn how to implement proactive customer service and reduce response times for an improved user experience.]]>				
					</description>
					<author>
						<![CDATA[EnterpriseWizard Inc.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
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					<title>
					<![CDATA[Oracle Business Intelligence Applications Overview]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97413?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=97413&amp;c=CORE</link>
					<description>
						<![CDATA[ Oracle Business Intelligence (BI) Applications are complete, prebuilt BI solutions that deliver intuitive, role-based intelligence for everyone in an organization--from front line employees to senior management.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Best Practices for Home Agents]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96992?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=96992&amp;c=CORE</link>
					<description>
						<![CDATA[ Home agents represent an opportunity to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes.  This white paper contains best practices for developing a Home Agents program.]]>				
					</description>
					<author>
						<![CDATA[Avaya, Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Extraordinary Customer Service]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96996?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=96996&amp;c=CORE</link>
					<description>
						<![CDATA[ Extraordinary Customer Service explores the contact center as a strategic part of your enterprise--where you can leverage differentiated services to provide a superior customer experience that can build brand loyalty and increase profits.]]>				
					</description>
					<author>
						<![CDATA[Avaya, Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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					<![CDATA[Go Green and Increase Profitability with Virtual Contact Centers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96997?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=96997&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs.]]>				
					</description>
					<author>
						<![CDATA[Avaya, Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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					<![CDATA[Implementing a Telecommuting Program]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96998?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=96998&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.]]>				
					</description>
					<author>
						<![CDATA[Avaya, Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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					<![CDATA[The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96957?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=96957&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.]]>				
					</description>
					<author>
						<![CDATA[Genesys Co.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Proactive Contact Center Management: A New Paradigm for Driving Continuous Improvement?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96958?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=96958&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper is intended to give you a sense of what these new proactive management technologies can do for you, and to help you establish criteria for evaluating products in this arena.]]>				
					</description>
					<author>
						<![CDATA[Genesys Co.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Roadmap for Implementing a Multi-Site IP Contact Center]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96838?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=96838&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper discusses the challenges surrounding implementing a multi-site contact center and a solution that can assist you in making a smooth transition.]]>				
					</description>
					<author>
						<![CDATA[Avaya, Inc]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Using Real-Time Information to Improve Contact Center Performance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99188?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=99188&amp;c=CORE</link>
					<description>
						<![CDATA[ From this 15-minute podcast, you&apos;ll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center.]]>				
					</description>
					<author>
						<![CDATA[Genesys Co.]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Developing a Spectacular Support Structure]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95621?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=95621&amp;c=CORE</link>
					<description>
						<![CDATA[ In this webcast from Numara Software industry leaders will teach you how to be sure that your support structure is running effectively. It will discuss and present solutions for all major issues that support centers encounter.]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
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					<![CDATA[Keeping Your Workforce Connected]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94568?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=94568&amp;c=CORE</link>
					<description>
						<![CDATA[ Keeping a workforce connected to people and to data anytime, anywhere, is a big step toward boosting operational efficiency. And it&apos;s an especially important step for small and medium-sized businesses (SMBs).]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
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					<![CDATA[Seamless Customer Conversations: Driving Intelligent Interactions in the Contact Center]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94587?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=94587&amp;c=CORE</link>
					<description>
						<![CDATA[ Contact centers are becoming primary interaction points for many customers. Learn how to make these important interactions more personalized and intelligent for customer retention and increased sales opportunities.]]>				
					</description>
					<author>
						<![CDATA[Infor.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[The Guru - Episode One: What &apos; s beyond Right Now?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94003?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=94003&amp;c=CORE</link>
					<description>
						<![CDATA[ A new switch? Another new server? Four more contact center agents? The challenges facing a growing business seem unlimited.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,55137/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[The Match Game: Is Offshoring a Fit for Your Help Desk Outsourcing Strategy?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93565?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=93565&amp;c=CORE</link>
					<description>
						<![CDATA[ Let&apos;s examine the pros and cons of each as well as different situations where one or the other is the ideal match for your service desk strategy.]]>				
					</description>
					<author>
						<![CDATA[ABS Associates Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,55137/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,55137/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[HelpConnection.NET Solution Trial Version .NET Help Desk]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/91491?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=91491&amp;c=CORE</link>
					<description>
						<![CDATA[ We&apos;re sure that you&apos;ll want to see and feel the HelpConnection.NET solution for yourself, even before you request a free trial version. So, we have prepared an online demo for you to try out. So go for it, test all you want!]]>				
					</description>
					<author>
						<![CDATA[Expinion.net]]>				
					</author>
					<pubDate>
						Mon, 01 Oct 2007 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,55137/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Astute Solutions and AberdeenGroup Benchmark Report: The Multi-Channel Call Center Agent -  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/89796?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=89796&amp;c=CORE</link>
					<description>
						<![CDATA[ The traditional call center supports four separate channels; web self-service, email, chat and voice. Aberdeen research shows that companies evaluating methods to reduce costs recognized the efficiencies of utilizing a single agent across all of the traditional channels.]]>				
					</description>
					<author>
						<![CDATA[Astute Solutions]]>				
					</author>
					<pubDate>
						Sun, 01 Jul 2007 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,55137/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Multi-Vendor IP Telephony Management: Challenges and Solutions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/90483?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=90483&amp;c=CORE</link>
					<description>
						<![CDATA[ An increasing number of enterprises are faced with the challenge of supporting and maintaining IP telephony systems from multiple IP-PBX vendors. This paper examines the increasing occurrence of these environments and the present day challenges of using multiple tools to manage them.]]>				
					</description>
					<author>
						<![CDATA[PROGNOSIS]]>				
					</author>
					<pubDate>
						Tue, 01 May 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/browse,55137/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,55137/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[The Multi-Channel Call Center Agent - Reality or Myth? - an AberdeenGroup Report sponsored  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/89897?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=89897&amp;c=CORE</link>
					<description>
						<![CDATA[ Read how AberdeenGroup&apos;s research, which represents a strong cross-section of industry, clearly shows that Best-in-Class companies are moving to multiple channel agent support. To achieve this, companies should look at implementing the recommendations found in this white paper.]]>				
					</description>
					<author>
						<![CDATA[Astute Solutions]]>				
					</author>
					<pubDate>
						Sun, 01 Apr 2007 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,55137/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Astute Solutions and AberdeenGroup Benchmark Report: The Contact Center as a Profit Center ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/85731?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=85731&amp;c=CORE</link>
					<description>
						<![CDATA[ This Aberdeen Group benchmark report summarizes research conducted with call center, customer experience, and operations executives at over 150 companies. It outlines strategies, technology investments, practices, and innovations of best-in-class contact centers, and recommends specific improvement activities to help achieve contact center goals.]]>				
					</description>
					<author>
						<![CDATA[Astute Solutions]]>				
					</author>
					<pubDate>
						Wed, 01 Nov 2006 00:00:00 EST				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,55137/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[ePowerCenter - Customer Relationship Management and Interaction Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/72594?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=null&amp;n=72594&amp;c=CORE</link>
					<description>
						<![CDATA[ ePowerCenter is an award-winning CRM customer service and support, contact center automation, and interaction management solution designed to address the unique needs of consumer-focused companies and their contact centers.  It is behind high-impact technical and business results at Global 1000 companies across numerous vertical markets.]]>				
					</description>
					<author>
						<![CDATA[Astute Solutions]]>				
					</author>
					<pubDate>
						Fri, 04 Feb 2005 00:00:00 EST				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/browse,55137/ds,CORE/oe,utf8/rss.xml						
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