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	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<![CDATA[Catalyst Telecom and Avaya Solutions Guide]]>				
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						<![CDATA[ Whatever challenges your business is facing, we&apos;ve got a solution for that. When you partner with the leader in business communications solutions, you get more than just products. Read this eBook to learn the many benefits of employing Catalyst Telecom services and solutions.]]>				
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						<![CDATA[Catalyst Telecom]]>				
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						Fri, 30 Oct 2009 00:00:00 EDT				
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					<![CDATA[VoIP and Lower TCO Will Drive Adoption of Hosted On-Demand Contact Centers]]>				
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						<![CDATA[ Read this paper to learn how organizations that have selected a hosted contact center solution have minimized or even eliminated the cost of their IT or telecom support departments. Keep reading to learn what the benefits a hosted contact center solution can have for your company.]]>				
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						<![CDATA[Five9]]>				
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						Thu, 10 Sep 2009 00:00:00 EDT				
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					<![CDATA[Efficiency, Effectiveness and Customer Loyalty in the Insurance Contact Center]]>				
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						<![CDATA[ Read this paper to learn how important an efficient and effective contact center is and how Infor CRM Epiphany Contact Center enables carriers to create a highly efficient, customer-centric, multichannel contact center, providing a better customer service experience and increasing customer loyalty.]]>				
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						<![CDATA[Infor CRM]]>				
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						Wed, 22 Jul 2009 00:00:00 EDT				
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					<![CDATA[Expand Your Reach: Mastering Multi-Modal Survey Research]]>				
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						<![CDATA[ Whether it&apos;s in your call center, on the Web, or in-person, effective survey research requires proven practices that reach across the board. In this webcast, you learn how to cut the costs and improve the performance of your survey research efforts - regardless of where you reach your respondents or what language they speak.]]>				
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						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
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						Tue, 14 Apr 2009 00:00:00 EDT				
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					<![CDATA[Best Practices in the Call Center: A Customer Touch &amp; #45;Point Methodology]]>				
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						<![CDATA[ One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer &quot;touch-points&quot; must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.]]>				
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						<![CDATA[Oracle Corporation]]>				
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						Mon, 26 Jan 2009 00:00:00 EST				
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					<![CDATA[Still Struggling to Reduce Call Center Costs without Losing Customers &amp; #63;]]>				
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						<![CDATA[ Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.]]>				
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						<![CDATA[SAP America Inc]]>				
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						Fri, 01 Feb 2008 00:00:00 EST				
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