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	Access Contact Management  - KnowledgeStorm
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	KnowledgeStorm
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	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<title>
					<![CDATA[How to Achieve 100% Electronic AR Invoicing Realistic Steps to Quit Paper]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141312?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Access Contact Management&amp;n=5141312&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper illustrates that solutions exist today with a proven track record of success in helping companies make the transition to 100% electronic AR invoicing while satisfying their customers&apos; needs.]]>				
					</description>
					<author>
						<![CDATA[Esker Inc.]]>				
					</author>
					<pubDate>
						Tue, 24 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[Eight Questions to Ask When Considering an All-in-One Data Protection Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140972?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Access Contact Management&amp;n=5140972&amp;c=CORE</link>
					<description>
						<![CDATA[ Many administrators who oversee their organization’s backup and recovery are considering an all-in-one data protection (DP) solution.  There are eight things to consider before you make your decision on which solution to purchase and this white paper explains them.]]>				
					</description>
					<author>
						<![CDATA[i365, A Seagate Company]]>				
					</author>
					<pubDate>
						Fri, 13 Nov 2009 00:00:00 EST				
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			<item>					
					<title>
					<![CDATA[The 10 Worst Practices for Technical Support and How to Overcome Them]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140495?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Access Contact Management&amp;n=5140495&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper will explore 10 of the &quot;worst practices&quot; that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
					<pubDate>
						Thu, 29 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Presentation Transcript: Getting There From Here: Delivering Unified Communications to Your ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139299?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Access Contact Management&amp;n=5139299&amp;c=CORE</link>
					<description>
						<![CDATA[ This presentation explains the business value of unified communications to improve productivity by streamlining processes. Discover how to get started and which considerations to keep in mind when implementing this technique. Gain an understanding of various use cases of this approach and determine which applications best fit your needs.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Thu, 17 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[VoIP and Lower TCO Will Drive Adoption of Hosted On-Demand Contact Centers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139077?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Access Contact Management&amp;n=5139077&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this paper to learn how organizations that have selected a hosted contact center solution have minimized or even eliminated the cost of their IT or telecom support departments. Keep reading to learn what the benefits a hosted contact center solution can have for your company.]]>				
					</description>
					<author>
						<![CDATA[Five9]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Getting There From Here: Delivering Unified Communications to Your Organization - Part 1]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138834?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Access Contact Management&amp;n=5138834&amp;c=CORE</link>
					<description>
						<![CDATA[ This webcast explains the business value of unified communications to improve productivity by streamlining processes. Discover how to get started and which considerations to keep in mind when implementing this technique. Gain an understanding of various use cases of this approach and determine which applications best fit your needs.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[PODCAST: Getting There From Here: Delivering Unified Communications to Your Organization -  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138835?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Access Contact Management&amp;n=5138835&amp;c=CORE</link>
					<description>
						<![CDATA[ This podcast explains the business value of unified communications to improve productivity by streamlining processes. Discover how to get started and which considerations to keep in mind when implementing this technique. Gain an understanding of various use cases of this approach and determine which applications best fit your needs.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Grow Your Business with Microsoft Dynamics CRM]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138977?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Access Contact Management&amp;n=5138977&amp;c=CORE</link>
					<description>
						<![CDATA[ View this webcast to see how that Microsoft Dynamics CRM 4.0 gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post sales.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Do Extraordinary Things Everyday with Microsoft Dynamics CRM!]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138945?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Access Contact Management&amp;n=5138945&amp;c=CORE</link>
					<description>
						<![CDATA[ In this webcast, we show you how the productivity of your sales, customer service, and marketing teams can be dramatically increased by taking advantage of the enhancements in the newly released Microsoft Dynamics CRM 4.0.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Application Whitelisting: The Must Have Technology for Security and Compliance Today]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138691?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Access Contact Management&amp;n=5138691&amp;c=CORE</link>
					<description>
						<![CDATA[ In this webcast, learn ways to combat the malicious code of malware and trojans from McAfee&apos;s Stuart McClure. Gain insight into how application whitelisting, a means of providing security with less overhead without negative performance impact, can aid your compliance initiatives while not raising operational costs.]]>				
					</description>
					<author>
						<![CDATA[McAfee, Inc.]]>				
					</author>
					<pubDate>
						Thu, 03 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Case Study: Unified Communications and Indiana University Medical Group]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138844?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Access Contact Management&amp;n=5138844&amp;c=CORE</link>
					<description>
						<![CDATA[ When outdated equipment and disparate systems were hampering in-house communications, customer service, and workflow, Indiana University Medical Group turned to CDW for a three-part Cisco solution.  This case study gives details on the benefits they gained.]]>				
					</description>
					<author>
						<![CDATA[CDW Corporation]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[The AVG Web Threat Data Feed]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137771?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Access Contact Management&amp;n=5137771&amp;c=CORE</link>
					<description>
						<![CDATA[ Forums, social networking sites, and content delivered by advertising networks are prime targets for malicious code. According to IDC, up to 30% of companies with over 500 employees have been infected through Web surfing. Try a free week-long trial of The Feed and see how it can help keep your company safe.]]>				
					</description>
					<author>
						<![CDATA[AVG Technologies USA, Inc.]]>				
					</author>
					<pubDate>
						Fri, 31 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Access%20Contact%20Management/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Access%20Contact%20Management/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Efficiency, Effectiveness and Customer Loyalty in the Insurance Contact Center]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137511?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Access Contact Management&amp;n=5137511&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this paper to learn how important an efficient and effective contact center is and how Infor CRM Epiphany Contact Center enables carriers to create a highly efficient, customer-centric, multichannel contact center, providing a better customer service experience and increasing customer loyalty.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Wed, 22 Jul 2009 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Access%20Contact%20Management/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[The Good, Bad and Necessary: The Complete Guide to PCI 6.6 Success]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138114?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Access Contact Management&amp;n=5138114&amp;c=CORE</link>
					<description>
						<![CDATA[ This resource provides IT security professionals with the information needed to understand PCI compliance and specifically, one of the standard&apos;s latest requirements, 6.6. In addition, the paper offer tips for successful PCI 6.6 compliance and highlights compliance successes from real-world companies.]]>				
					</description>
					<author>
						<![CDATA[Breach Security]]>				
					</author>
					<pubDate>
						Mon, 08 Jun 2009 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Access%20Contact%20Management/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[MKS Toolkit for Developers v9.2p2]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136354?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Access Contact Management&amp;n=5136354&amp;c=CORE</link>
					<description>
						<![CDATA[ MKS Toolkit for Developers speeds the software development and administration process and reduces errors by eliminating the time spent on tedious manual tasks. MKS Toolkit dramatically improves the compatibility between Windows and UNIX environments.]]>				
					</description>
					<author>
						<![CDATA[MKS, Inc. &amp;#45; Interoperability Division]]>				
					</author>
					<pubDate>
						Mon, 08 Jun 2009 00:00:00 EDT				
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					<title>
					<![CDATA[MKS Toolkit for Enterprise Developers v9.2p2 &amp; #45; Porting UNIX applications to Windows]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136361?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Access Contact Management&amp;n=5136361&amp;c=CORE</link>
					<description>
						<![CDATA[ MKS Toolkit for Enterprise Developers is the ultimate in UNIX to Windows migration. Maintain a single course base across UNIX and Windows saving time and money for years to come, while cutting development time &amp;#45; 70%, 80%, even 90%.]]>				
					</description>
					<author>
						<![CDATA[MKS, Inc. &amp;#45; Interoperability Division]]>				
					</author>
					<pubDate>
						Mon, 08 Jun 2009 00:00:00 EDT				
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					<![CDATA[MKS X/Server v 8.5 &amp; #45; High-performance, transparent PC X server]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136364?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Access Contact Management&amp;n=5136364&amp;c=CORE</link>
					<description>
						<![CDATA[ This world of PC/UNIX system integration demands a product available for the newest PC architectures and is easy to use and easy to manage. Applications normally available on expensive UNIX workstations can be readily accessed from enterprise desktops.]]>				
					</description>
					<author>
						<![CDATA[MKS, Inc. &amp;#45; Interoperability Division]]>				
					</author>
					<pubDate>
						Mon, 08 Jun 2009 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[Data Quality: A Survival Guide For Marketing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136219?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Access Contact Management&amp;n=5136219&amp;c=CORE</link>
					<description>
						<![CDATA[ Direct marketing is about communicating a message to a specific prospect or customer. This white paper from Business Objects, an SAP company, focuses on these concepts as they pertain to marketing, and particularly as they are supported by data quality functions inside of the broader EIM framework.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Tue, 02 Jun 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Best Practices of the Best-Run Sales Organizations]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136333?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Access Contact Management&amp;n=5136333&amp;c=CORE</link>
					<description>
						<![CDATA[ Leadership teams in today&apos;s strongest sales groups have discovered best practices to achieve exponential results. This SAP Executive Insight looks at leading-edge companies and examines how they excel in areas where most sales organizations struggle.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Mon, 01 Jun 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Implementing Cisco &apos; s Web 2.0 Collaboration Technologies]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136044?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Access Contact Management&amp;n=5136044&amp;c=CORE</link>
					<description>
						<![CDATA[ As technology evolves, there is a never-ending question to designers and implementers: &quot;What is coming next?&quot; The answer is &quot;Collaboration.&quot; The move to collaboration is strengthened by the actions of Cisco and Microsoft, as they have each unveiled several collaborative technologies and the means to integrate them utilizing Web 2.0 programming.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Tue, 26 May 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Find, Qualify, and Close More Business Faster With a Free Trial of ZoomInfo]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135926?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Access Contact Management&amp;n=5135926&amp;c=CORE</link>
					<description>
						<![CDATA[ In today&apos;s economy, it is important to take every step you can to ensure sales effectiveness, which includes knowing who to contact and having accurate and helpful information about their company. You can get all this and more with this free trial of ZoomInfo.]]>				
					</description>
					<author>
						<![CDATA[ZoomInfo]]>				
					</author>
					<pubDate>
						Tue, 19 May 2009 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[Backup and Recovery for Microsoft Exchange Server - Data Domain Deduplication Storage Best  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135633?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Access Contact Management&amp;n=5135633&amp;c=CORE</link>
					<description>
						<![CDATA[ In many companies, Microsoft Exchange is now commonly viewed as a mission-critical application. Protecting Exchange information is critical and backup is still the primary method used. This paper focuses on the traditional backup and recovery practices for Microsoft Exchange Server along with solutions from Data Domain.]]>				
					</description>
					<author>
						<![CDATA[Data Domain]]>				
					</author>
					<pubDate>
						Fri, 08 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Access%20Contact%20Management/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Access%20Contact%20Management/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Recovery Manager for Exchange &amp; #45; Free Trial!]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5134901?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Access Contact Management&amp;n=5134901&amp;c=CORE</link>
					<description>
						<![CDATA[ Have you ever had to recover an email regarding an ex-employee whose account and mailbox no longer exists? Has HR ever asked you to find all emails involving certain employees, topics or associated dates?]]>				
					</description>
					<author>
						<![CDATA[ScriptLogic Corporation]]>				
					</author>
					<pubDate>
						Fri, 10 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Access%20Contact%20Management/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Access%20Contact%20Management/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[MessageStats Version 6.5.1 &amp; #45; Exchange Server Reporting and Analysis]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5134909?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Access Contact Management&amp;n=5134909&amp;c=CORE</link>
					<description>
						<![CDATA[ MessageStats simplifies management of Exchange helping IT administrators to improve performance, increase efficiencies and plan for capacity requirements.]]>				
					</description>
					<author>
						<![CDATA[ScriptLogic Corporation]]>				
					</author>
					<pubDate>
						Fri, 10 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Access%20Contact%20Management/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Access%20Contact%20Management/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Spotlight On Messaging &amp; #45; Optimize Exchange Performance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5134923?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Access Contact Management&amp;n=5134923&amp;c=CORE</link>
					<description>
						<![CDATA[ Do you have an accurate picture of your messaging environment? Do you have a comprehensive view across multiple messaging platforms? Now you can.]]>				
					</description>
					<author>
						<![CDATA[ScriptLogic Corporation]]>				
					</author>
					<pubDate>
						Fri, 10 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Access%20Contact%20Management/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Access%20Contact%20Management/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ChangeAuditor for Active Directory - &lt; i/ &gt; Free Trial!]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5134972?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Access Contact Management&amp;n=5134972&amp;c=CORE</link>
					<description>
						<![CDATA[ Microsoft Active Directory, File Systems and Exchange are part of your mission-critical infrastructure. And you need to find a way to be notified, in real-time, of critical changes to your Windows based infrastructure. ChangeAuditor is the answer.]]>				
					</description>
					<author>
						<![CDATA[ScriptLogic Corporation]]>				
					</author>
					<pubDate>
						Fri, 10 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Access%20Contact%20Management/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Access%20Contact%20Management/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Recovery Manager for Active Directory]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5134973?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Access Contact Management&amp;n=5134973&amp;c=CORE</link>
					<description>
						<![CDATA[ Human error and hardware or software failures can easily corrupt Active Directory. AD objects can often be modified or deleted by mistake and faulty scripts can overwrite attributes. The result is unplanned system downtime and lost user productivity.]]>				
					</description>
					<author>
						<![CDATA[ScriptLogic Corporation]]>				
					</author>
					<pubDate>
						Fri, 10 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Access%20Contact%20Management/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Access%20Contact%20Management/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[SpotLight on Active Directory: Diagnostic Tool for Troubleshooting in AD Environments &amp; #45 ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5134974?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Access Contact Management&amp;n=5134974&amp;c=CORE</link>
					<description>
						<![CDATA[ How can you tell if your domain controller is experiencing problems with replication or performance? How do you identify resource bottlenecks? We can help.]]>				
					</description>
					<author>
						<![CDATA[ScriptLogic Corporation]]>				
					</author>
					<pubDate>
						Fri, 10 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Access%20Contact%20Management/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Access%20Contact%20Management/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ChangeAuditor for Exchange &amp; #45; Critical change Alert - &lt; i/ &gt; Free Trial!]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5134902?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Access Contact Management&amp;n=5134902&amp;c=CORE</link>
					<description>
						<![CDATA[ Exchange is part of your mission-critical infrastructure. And you need to find a way to be notified, in real-time, of critical changes to your Windows based infrastructure. ChangeAuditor for Exchange is the answer.]]>				
					</description>
					<author>
						<![CDATA[ScriptLogic Corporation]]>				
					</author>
					<pubDate>
						Fri, 10 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Access%20Contact%20Management/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Access%20Contact%20Management/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ActiveRoles Server &amp; #45; Active Directory Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5134971?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Access Contact Management&amp;n=5134971&amp;c=CORE</link>
					<description>
						<![CDATA[ Businesses today grow and change at a frantic pace, making Active Directory (AD) management one of the most time-consuming IT tasks. AD administrators struggle to keep up with requests to create, change or remove user access to various network resources.]]>				
					</description>
					<author>
						<![CDATA[ScriptLogic Corporation]]>				
					</author>
					<pubDate>
						Fri, 10 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Access%20Contact%20Management/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Access%20Contact%20Management/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Change Management Best Practices for the Engineering and Construction Industry]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139999?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Access Contact Management&amp;n=5139999&amp;c=CORE</link>
					<description>
						<![CDATA[ The purpose of this white paper is to highlight best practices of identifying and managing changes that might occur on a construction project, and provide a process to effectively manage changes on construction projects.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Wed, 01 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Access%20Contact%20Management/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Access%20Contact%20Management/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Effective Negotiating: 5 Rules for Smooth Transactions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5134095?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Access Contact Management&amp;n=5134095&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper discusses five rules for negotiating that can help make the transaction more pleasant for everyone involved and better your chances at getting what you want.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Fri, 13 Mar 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Access%20Contact%20Management/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Access%20Contact%20Management/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[New Insider Threat Emerges in the New Economy]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133017?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Access Contact Management&amp;n=5133017&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn how employees and partners are engaging with IT assets and intellectual property.]]>				
					</description>
					<author>
						<![CDATA[Lumension]]>				
					</author>
					<pubDate>
						Mon, 02 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Access%20Contact%20Management/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Access%20Contact%20Management/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Enterprise Data Services in SOA using ODI Suite]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139732?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Access Contact Management&amp;n=5139732&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper will demonstrate why Data Services are a foundation requirement for enterprise SOA deployments by describing how just how valuable, and complex,
business data is for the businesses that rely on it.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Sun, 01 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Access%20Contact%20Management/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Access%20Contact%20Management/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices in the Call Center: A Customer Touch &amp; #45;Point Methodology]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5132112?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Access Contact Management&amp;n=5132112&amp;c=CORE</link>
					<description>
						<![CDATA[ One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer &quot;touch-points&quot; must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Mon, 26 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Access%20Contact%20Management/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Access%20Contact%20Management/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Addressing the challenges of implementing a customer-centric strategy]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137365?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Access Contact Management&amp;n=5137365&amp;c=CORE</link>
					<description>
						<![CDATA[ The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi&amp;#45;channel touchpoints.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Fri, 05 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Access%20Contact%20Management/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Access%20Contact%20Management/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Dell &amp; trade; | VMware ESX/ESXi 3.5 Virtualization Reference Architecture]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141076?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Access Contact Management&amp;n=5141076&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper describes validated architectures for Dell | VMware&amp;trade; virtual infrastructures. The Virtualization RA is intended to provide customers with an example basis to consider, evaluate, and select the Dell virtualization solution components that best fit their requirements.]]>				
					</description>
					<author>
						<![CDATA[Dell and VMware]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Access%20Contact%20Management/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Access%20Contact%20Management/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Unified Communications: Strategic Value, Benefits and the Role of System Integrators]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137940?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Access Contact Management&amp;n=5137940&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper shows how current economic and technological trends increase the importance of efficient communication and collaboration processes for enterprises.  Further, it demonstrates how unified communications (UC) can help companies to address these challenges.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Fri, 29 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Access%20Contact%20Management/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Access%20Contact%20Management/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Real Estate Firm Adopts Microsoft Dynamics CRM Online to Drive Up-Sell Opportunities]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139045?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Access Contact Management&amp;n=5139045&amp;c=CORE</link>
					<description>
						<![CDATA[ Microsoft Dynamics CRM Online delivered the reliable solution Norris needed to safeguard, analyze, and share customer data with employees. His team can now use that data to much more effectively sell and up-sell his firm&apos;s products and services.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Fri, 18 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Access%20Contact%20Management/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Access%20Contact%20Management/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Executive Search Firm Implements New CRM System, Improves Productivity by 25 Percent]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138482?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Access Contact Management&amp;n=5138482&amp;c=CORE</link>
					<description>
						<![CDATA[ Devine Capital had relied on Microsoft&amp;reg; Office Outlook&amp;reg; and the Encore contact management tool to meet this need. However, the Encore interface was rigid and did not integrate effectively with Outlook. After implementing Microsoft Dynamics&amp;trade; CRM 4.0, time spent on daily administrative tasks was reduced by 25 percent.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Tue, 15 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Access%20Contact%20Management/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Access%20Contact%20Management/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Still Struggling to Reduce Call Center Costs without Losing Customers &amp; #63;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93294?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Access Contact Management&amp;n=93294&amp;c=CORE</link>
					<description>
						<![CDATA[ Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Access%20Contact%20Management/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Access%20Contact%20Management/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Financial Services Company Gains Improved Sales Performance with Easy-to-Use Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138224?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Access Contact Management&amp;n=5138224&amp;c=CORE</link>
					<description>
						<![CDATA[ Security Benefit needed a customer relationship management (CRM) solution that would provide its remote sales force with access to real-time information. In July 2007, the company implemented Microsoft Dynamics&amp;trade; CRM 3.0. Now, Security Benefit gains from increased agility, new sales opportunities, and reduced IT costs.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Tue, 01 Jan 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Access%20Contact%20Management/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Access%20Contact%20Management/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[CRM without Compromise: A Strategy for Profitable Growth]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93607?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Access Contact Management&amp;n=93607&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper describes the concept of &amp;#8220;CRM without compromise&amp;#44;&amp;#8221; elucidating how organizations can maximize their results by taking a more structured&amp;#44; holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Apr 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Access%20Contact%20Management/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Access%20Contact%20Management/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[KnowledgeNote: Like a Fine Wine, Leads Get Better Over Time]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/86977?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Access Contact Management&amp;n=86977&amp;c=CORE</link>
					<description>
						<![CDATA[ Research from KnowledgeStorm shows that a high percentage of leads that begin their research on the Web ultimately result in an active project. The technology vendors that nurture these Early Stage leads are often in a better selling position than those vendors that later &quot;pile on&quot; to more advanced, but also more competitive, leads.]]>				
					</description>
					<author>
						<![CDATA[KnowledgeStorm, Inc]]>				
					</author>
					<pubDate>
						Thu, 01 Feb 2007 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Access%20Contact%20Management/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Access%20Contact%20Management/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[6 Steps to Enterprise Resource Planning Implementation Success]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93155?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Access Contact Management&amp;n=93155&amp;c=CORE</link>
					<description>
						<![CDATA[ Implementing Enterprise Resource Planning (ERP), Contact Relationship Management (CRM), and Enterprise Asset Management (EAM) is complicated. Here are six simple steps to take to manage that complexity.]]>				
					</description>
					<author>
						<![CDATA[IFS]]>				
					</author>
					<pubDate>
						Mon, 01 Jan 2007 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Access%20Contact%20Management/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Access%20Contact%20Management/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[KnowledgeNote: The C-Suite May Not Be Your Lead Sweet Spot - Podcast]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/83663?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Access Contact Management&amp;n=83663&amp;c=CORE</link>
					<description>
						<![CDATA[ Findings of the Web Lead Evaluation and Scoring Study, conducted by KnowledgeStorm and The Artemis Group, suggest companies using the Internet to generate leads might discover that focusing on the C-suite is not the fastest route to improved lead-to-close ratios. Listen to this podcast to find out why.]]>				
					</description>
					<author>
						<![CDATA[KnowledgeStorm, Inc]]>				
					</author>
					<pubDate>
						Sat, 01 Jul 2006 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Access%20Contact%20Management/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Access%20Contact%20Management/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[KnowledgeNote: The C-Suite May Not Be Your Lead Sweet Spot]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/82439?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Access Contact Management&amp;n=82439&amp;c=CORE</link>
					<description>
						<![CDATA[ Is the C-suite really the best source of early leads that will convert to revenue for your company? New research from KnowledgeStorm unveils some surprising results that call this common conception into question, and should have technology marketers re-examining their lead targeting strategies.]]>				
					</description>
					<author>
						<![CDATA[KnowledgeStorm, Inc]]>				
					</author>
					<pubDate>
						Mon, 08 May 2006 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Access%20Contact%20Management/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Access%20Contact%20Management/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Fine Art of Lead Management and Follow-Up: What Research Shows About Lead Qualification ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/75375?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Access Contact Management&amp;n=75375&amp;c=CORE</link>
					<description>
						<![CDATA[ The Internet has changed the dynamics of technology sales and marketing. While most marketing efforts emphasize generating leads, and most sales efforts are focused on closing sales, not enough consideration is given to the little-understood but vital middle ground of lead qualification. Learn more about industry best practices.]]>				
					</description>
					<author>
						<![CDATA[KnowledgeStorm, Inc]]>				
					</author>
					<pubDate>
						Mon, 01 May 2006 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Access%20Contact%20Management/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Access%20Contact%20Management/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Podcast - The Fine Art of Lead Follow-up]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/81031?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Access Contact Management&amp;n=81031&amp;c=CORE</link>
					<description>
						<![CDATA[ The best practitioners of online marketing are those who meld Internet marketing and technology tools with timely follow-up and tried-and-true, old fashioned human contact. This podcast walks you through key strategies for implementing an effective lead follow-up and qualification process]]>				
					</description>
					<author>
						<![CDATA[KnowledgeStorm, Inc]]>				
					</author>
					<pubDate>
						Mon, 27 Feb 2006 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Access%20Contact%20Management/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Access%20Contact%20Management/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[KnowledgeNote: What Research Tells Us About Lead Management and Follow-Up]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/75070?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Access Contact Management&amp;n=75070&amp;c=CORE</link>
					<description>
						<![CDATA[ The best practitioners of online marketing are those who meld Internet marketing and technology tools with timely follow-up and tried-and-true, old fashioned human contact. This paper walks you through key strategies for implementing an effective lead follow-up and qualification process.]]>				
					</description>
					<author>
						<![CDATA[KnowledgeStorm, Inc]]>				
					</author>
					<pubDate>
						Mon, 23 May 2005 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Access%20Contact%20Management/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Access%20Contact%20Management/ds,CORE/oe,utf8/rss.xml						
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