Automated Customer Service Agent For Service Providers Mso - KnowledgeStorm

Clinical Financial Services Uses i365 to Reduce Its DR Risk and Reassure Clients

i365, A Seagate Company — Fri, 13 Nov 2009 00:00:00 EST

When Clinical Financial Services, LLC needed to reduce its disaster recovery risk and reassure their clients, they turned to i365. Their solution was EVault SaaS plus Agent plug-ins for Microsoft Exchange and SQL Servers and Open Transaction Manager working in conjunction with EVault Remote Disaster Recovery service.

Hitachi IT Operations Analyzer Software

Hitachi Data Systems — Thu, 12 Nov 2009 00:00:00 EST

Hitachi IT Operations Analyzer delivers all-in-one monitoring for the data center. A single interface provides a view to the availability and performance of servers and network and storage devices on a network. It eases troubleshooting without agents.

E-book: Automate configuration changes and save your data center millions

BMC Software, Inc — Tue, 03 Nov 2009 00:00:00 EST

Manual configuration changes are the no. 1 cause of service disruptions. In this article, customers, analysts and IT experts share strategies to help automate your manual processes and ensure that changes are applied according to configurations – every time. Download the ebook.

Security Event Monitoring for IBM System i/i-series/AS400 Systems

SecureWorks — Mon, 02 Nov 2009 00:00:00 EST

The purpose of this whitepaper is to describe best practices for securing IBM System i/i-Series/AS400 systems and detail the AS400 monitoring service provided by SecureWorks.

Simplify and Automate: Building Your Roadmap to Improve IT Delivery and Support - A free ...

BMC Software, Inc — Thu, 29 Oct 2009 00:00:00 EDT

Find out how you can build a plan for IT simplification and automation and get practical advice for your complex challenges around areas such as: business service management, service desk and self-service, mainframe cost optimization, virtualization and cloud computing.

Real-Time Data Protection for Microsoft Hyper-V

Double-Take Software UK — Fri, 23 Oct 2009 00:00:00 EDT

To provide disaster recovery for virtual machines running on a Hyper-V host, look to Double-Take for Hyper-V from Double-Take Software to protect your workloads with real-time replication and automated failover for virtualized workloads. Read this white paper for more details.

Optimizing the Order-to-Cash Process: Managing Documents throughout the Process

Dolphin Corporation — Wed, 21 Oct 2009 00:00:00 EDT

This paper examines an array of solutions for SAP customers to optimize the Order-to-Cash processes in ways that contain costs and achieve optimum organizational efficiency, high customer retention and successful cash management.

Optimize your VMware protection strategy Leveraging Quantum Technology in a VMware Environment

Quantum Corporation — Thu, 08 Oct 2009 00:00:00 EDT

Organizations are often challenged by the need for a “mixed” data protection strategy that includes VCB or esXpress, agent-based backups of VMs, and backups of non-VMware systems. Quantum provides a broad portfolio of highly scalable disk and tape solutions designed to meet the data protection needs of any VMware environment.

EVault Software rids East Coast law firm of tape “evils”

i365, A Seagate Company — Fri, 02 Oct 2009 00:00:00 EDT

Soon after installing EVault Software, Womble Carlyle, a top-100 law firm, realized significant reliability improvement both in its nightly backup jobs and its file and folder restores. EVault Software Agents, which are installed on the servers requiring backup, “wake up” at administrator-set times.

Overcoming the challenges of fax orders to drive customer satisfaction

Esker Inc. — Fri, 02 Oct 2009 00:00:00 EDT

This case study examines how a global healthcare products company turned to the Esker SaaS document processing automation solution to streamline to help eliminate the challenges associated with manual data entry and paper routing.

Document Automation Strategies in a SaaS Environment

Esker Inc. — Mon, 21 Sep 2009 00:00:00 EDT

This podcast explores what makes Software as a Service (SaaS) a solid strategy to automate processing of vendor, customer and sales documents and discusses why this is fast becoming a popular option for cost-conscious businesses.

VI Service Desk Version 4.0.1 - Free 30 Day Trial!

Velocity Integrations Software, Inc. — Fri, 18 Sep 2009 00:00:00 EDT

VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.

Communications Skills for Remote Support

LogMeIn, Inc. — Wed, 16 Sep 2009 00:00:00 EDT

A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support.

Rational Agile Development Solutions eKit

IBM — Fri, 11 Sep 2009 00:00:00 EDT

Learn how agile development can lead to improved team efficiency, shorter development cycles, and higher quality software that is better suited to the customer's needs.

Software Quality is Not Just a Checkbox: Automate Java Software Quality and Security ...

Instantiations — Tue, 01 Sep 2009 00:00:00 EDT

Watch this webcast to view a virtual tour of CodePro AnalytiX™ to see the power of automating Java software testing throughout your Eclipse-based development project. You will also learn how to automate Java software quality and security testing from each developer’s desktop or during your nightly build.

IT Economics: CA Infrastructure Management Reduces Operational Costs and Increases IT ...

CA — Sat, 25 Jul 2009 00:00:00 EDT

This white paper describes the key infrastructure management challenges facing IT managers today. It then discusses how IT teams can improve the economics of infrastructure management by taking advantage of integrated, automated performance analysis and fault isolation technologies.

Designing Artificial Intelligence for Games - Part 3

Intel — Tue, 21 Jul 2009 00:00:00 EDT

In this 3rd part of the Designing Artificial Intelligence for Games series, you'll learn how to give your agents higher orders of intelligence. The agents can already deal with the immediate situation they find themselves in; now you are working toward artificial intelligence (AI) that deals with broader goals and the bigger picture.

MEDRAD: Automating the Flow of Inbound Sales Orders into SAP Applications, while ...

Esker Inc. — Fri, 10 Jul 2009 00:00:00 EDT

This case study explains how MEDRAD implemented Esker DeliveryWare for their SAP solution and documents the benefits they reaped from it. Read this case study to learn how your company can experience the same benefits as MEDRAD with Esker DeliveryWare.

The Top 5 Challenges in Processing Customer Orders And How To Solve Them

Esker Inc. — Fri, 10 Jul 2009 00:00:00 EDT

This webcast details the top five challenges in processing customer orders and gives practical expert advice on how to solve them. Host Greg Collins also gives an actual industry example and sets some key performance indicators for success.

Service Desk Consolidation Cuts Costs and Increases Service Quality

BMC Software, Inc — Mon, 15 Jun 2009 00:00:00 EDT

The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits.

CRM and Social Networking: Engaging the Social Customer

Microsoft — Tue, 09 Jun 2009 00:00:00 EDT

As social networking sites explode in popularity, the hype and interest continue to build. But sorting the fact from the hype can be a challenge. This paper discusses tangible ways that organizations can extract measurable business value from social networking by leveraging it in conjunction with Customer Relationship Management (CRM) solutions.

BMC Database Administration Solution for DB2 z/OS

BMC Software, Inc — Fri, 17 Apr 2009 00:00:00 EDT

BMC provides a set of tools and utilities that are designed to automate the complex processes involved in updating and managing DB2 environments with the aim of being easy to use, and fast and effective in their execution.

Faster, Cheaper, Safer: Improving Agility, TCO, and Security with Agentless Job Scheduling

BMC Software, Inc — Fri, 17 Apr 2009 00:00:00 EDT

Enterprise job scheduling is a mature and mission-critical IT capability that supports some of the most important business processes throughout a modern enterprise. This EMA whitepaper will review the implementation and benefits of agentless job scheduling.

Secure Copy Version 5.0.2 & #45; Data Migration solution

ScriptLogic Corporation — Fri, 10 Apr 2009 00:00:00 EDT

Getting data moved over to a new server is more than merely copying the most recent files and folders to that machine. File security, permissions, shared folders and local groups facilitating access need to be maintained.

IP Address Management Webinar

Infoblox — Mon, 06 Apr 2009 00:00:00 EDT

Check out this webcast, which discusses the problem of flat budgets, rising costs, and competing priorities, and explains how automating core network services has proven to be a helpful solution.

Avoiding 7 Common Mistakes of IT Security Compliance

Qualys, Inc. — Wed, 01 Apr 2009 00:00:00 EDT

This guide describes seven typical mistakes of IT security compliance and how you can use these lessons to help your organization achieve its compliance goals.

Adoption of Mobile Devices in the Workplace: Striking the Right Balance

Lumension — Wed, 11 Mar 2009 00:00:00 EDT

Whether the economy is doing well or not, business leaders are always looking for the technological edge to bump up productivity and get more out of their workers. But new innovations always introduce new risks. The hallmark of a good C-level executive is the ability to balance the benefit of innovation with solid risk mitigation.

Lumension Vulnerability Scanner Offer

Lumension — Wed, 11 Mar 2009 00:00:00 EDT

This network-based scanning utility provides comprehensive visibility into the IT environment through in-depth scans and the automated discovery of all assets, both managed and unmanaged. Scan up to 25 nodes.

Oracle and Cast Iron Systems: Delivering an Integrated CRM Experience - Webcast

Cast Iron Systems — Tue, 03 Mar 2009 00:00:00 EST

View this Webcast and complimentary Podcast to discover how you can rapidly synchronize your sales and customer service data with a variety of on-premise and on-demand systems.

Oracle and Cast Iron Systems: Delivering an Integrated CRM Experience - Podcast

Cast Iron Systems — Tue, 03 Mar 2009 00:00:00 EST

Hear this Podcast to discover how you can rapidly synchronize your sales and customer service data with a variety of on-premise and on-demand systems.

IPControl - automated IP Address Management & DNS/DHCP server configuration

BT Diamond IP — Wed, 18 Feb 2009 00:00:00 EST

IPControl is a next-generation software system that enables service providers and enterprises to dramatically improve their IT infrastructure operational efficiency and service levels by automating IPAM and DNS/DHCP server configuration.

ROI on Network Efficiency: Customer Case Study

Hewlett-Packard Company — Tue, 17 Feb 2009 00:00:00 EST

When the State of Kansas Division of Information Services and Communications mandated that all of its departments find ways to consolidate operations and boost staff productivity, its networking services group was ready for the challenge. Read this case study to see what they did.

Automated testing ROI: fact or fiction? A customer ' s perspective: What real QA ...

Hewlett-Packard Company — Fri, 13 Feb 2009 00:00:00 EST

The white paper explores the fundamentals of automated software testing, explains how such an endeavor is actually an investment for a company, and details how a company can get a return on their investment.

SPSS Text Analysis for Surveys 3.0: Get the Most Out of Open-Ended Text Responses

SPSS Inc. Worldwide Headquarters — Thu, 12 Feb 2009 00:00:00 EST

Maximize survey research value with open text responses. If you've limited your surveys to close-ended questions due to the time and expense of reading and manually coding text responses, this session can be your organization's first step toward maximizing the value of your survey data.

Optimizing Backup and Data Protection in Virtualized Environments

ExaGrid Systems, Inc. — Fri, 30 Jan 2009 00:00:00 EST

Server virtualization increases storage utilization, as moving from physical to virtual servers and often results in a larger number of combined physical and virtual servers in the environment.

Best Practices in the Call Center: A Customer Touch & #45;Point Methodology

Oracle Corporation — Mon, 26 Jan 2009 00:00:00 EST

One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.

Securing Loyalty: Insurance Carrier Strategies for Optimizing Agent Retention and Productivity

CSSI — Mon, 15 Dec 2008 00:00:00 EST

Today, technology provides tremendous, previously untapped opportunities for a carrier to enhance the experience of channel members and ensures greater productivity. This paper describes the challenges carriers face in the area of loyalty and the ways technology enables carriers to address common agent frustrations in unprecedented ways.

Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution

Microsoft — Fri, 25 Jul 2008 00:00:00 EDT

After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.

Best Practices in Reconciliation: A Practical Guide for Asset Managers

Advent Software, Inc — Tue, 01 Jul 2008 00:00:00 EDT

This whitepaper explains why automated reconciliation is quickly evolving into a competitive necessity. The costs associated with manual reconciliation, the benefits from automation, and the best reconciliation workflow model will all be discussed.

VUE Software: Insurance Commission & Incentive Compensation Management

CSSI — Fri, 16 May 2008 00:00:00 EDT

VUE software delivers flexibility and automation to help solve the complexities of insurance sales commission and incentive compensation plans. VUE’s web-enabled incentive management solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution offers the ease of a total solution from one vendor.

VUE Software: Enterprise Incentive Management

CSSI — Fri, 16 May 2008 00:00:00 EDT

VUE Software solves the complexities of insurance sales commission and incentive compensation plans by delivering flexibility and automation. VUE Software’s web-enabled EIM solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution provides the ease of a total solution from one vendor.

Numara & #174; FootPrints Change Management: Solutions for Automating and Managing Change

Numara Software — Sat, 01 Mar 2008 00:00:00 EST

View this Webcast to explore the challenges in designing a workable change management process, defining approval workflows and to hear examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes.

IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations

AMD and VMware, Inc — Sat, 01 Mar 2008 00:00:00 EST

IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.

Assess Your Computer ' s Risks with Sophos

Sophos Inc. — Fri, 29 Feb 2008 00:00:00 EST

The Endpoint Assessment Test is a free tool that scans a computer and assesses whether it is a security risk to your organization. Download it and discover the risks that your company's endpoints are hiding.

HEALTHsuite® - Claims Processing Software

RAM Technologies, Inc. — Thu, 21 Feb 2008 00:00:00 EST

HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care administration including HMO, Consumer Driven, Medicare, Medicaid and Federal Health Benefits.

Still Struggling to Reduce Call Center Costs without Losing Customers & #63;

SAP America Inc — Fri, 01 Feb 2008 00:00:00 EST

Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.

Application Quality Lifecycle: Security, Functional and Performance Testing

Hewlett-Packard Company — Sat, 01 Dec 2007 00:00:00 EST

HP QAInspect delivers automated security information that QA professionals and software testers can access at any point in the application development process to identify and remediate potential security defects.

Microsoft Dynamics RoleTailored Business Productivity: " Software Designed for Your People "

Microsoft — Thu, 01 Mar 2007 00:00:00 EST

By automating and streamlining financial, customer relationship and supply chain processes, Microsoft Dynamics brings together people, processes and technologies, increasing the productivity and effectiveness of the business, and helping drive business success. Explore the Microsoft Dynamics Customer Model and how it's reflected in this software.

Business Value of Compensation Management in the Insurance Industry

CSSI — Mon, 01 Jan 2007 00:00:00 EST

Changes in the insurance industry have generated a real need for effective, automated commissions and incentive compensation management solutions. This CSSI white paper describes some of the dilemmas carriers, MGAs, producers and support staff face, and it presents the advantages of using an automated system.

WebFOCUS Operational Enterprise Business Intelligence

Information Builders Inc. — Tue, 25 Sep 2001 00:00:00 EDT

WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support every level of the global organization – executive, analytical, & operational – and make data available, accessible, and meaningful to every person or application that needs it.