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	Bank Customer Service Principles  - KnowledgeStorm
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	KnowledgeStorm
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	en-us			
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	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<title>
					<![CDATA[49 Do &apos; s, Don &apos; ts, and Customer Lessons for SAP Upgrades: Going beyond the SAP Upgrade  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140870?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=5140870&amp;c=CORE</link>
					<description>
						<![CDATA[ In this article, the best advice on upgrading to SAP ERP 6.0 is compiled into a list of SAP upgrade do’s and don’ts for your reading enjoyment and practical use. Also included are some customer lessons from those who have upgraded to ERP 6.0 and have stories to tell.]]>				
					</description>
					<author>
						<![CDATA[Panaya, Inc.]]>				
					</author>
					<pubDate>
						Tue, 10 Nov 2009 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[Managing Virtualization Risk]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140796?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=5140796&amp;c=CORE</link>
					<description>
						<![CDATA[ Virtualization introduces an array of new security risk challenges including compliance, separation, data leakage, forensics, and much more. If your organization has already deployed a virtualized environment, read this paper for advice on how to review your infrastructure and establish best practices going forward.]]>				
					</description>
					<author>
						<![CDATA[Integralis]]>				
					</author>
					<pubDate>
						Mon, 09 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[A Guide to the Value of Reliable Data in Retail Banking]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140606?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=5140606&amp;c=CORE</link>
					<description>
						<![CDATA[ Banks need to get smarter, attract the right customers, implement customer level risk management, and implement risk adjusted customer relationship pricing and all of this is dependent on trusted data. This paper examines the impact of unreliable data on retail banks. It then defines the requirements needed to guarantee data reliability in banking.]]>				
					</description>
					<author>
						<![CDATA[DataFlux Corporation]]>				
					</author>
					<pubDate>
						Mon, 02 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Web Content Control: Five Steps to a Successful Implementation]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141096?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=5141096&amp;c=CORE</link>
					<description>
						<![CDATA[ Implementing Web Content Control can seem intimidating. It represents the uneasy marriage of network administration and human resource management. With a little forethought, however, it becomes straightforward and very effective. Read this whitepaper for a step-by-step overview of a successful web content control implementation.]]>				
					</description>
					<author>
						<![CDATA[Untangle, Inc.]]>				
					</author>
					<pubDate>
						Fri, 30 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Cost-effective Strategies for Building the Next-generation Data Center]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140337?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=5140337&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper will discuss the forces behind the rise of flexible, cloud-like data center architectures; describe the hardware needs created by those new architectures; and show why custom servers from ZT Systems powered by AMD Opteron&amp;trade; processors are an exceptional fit for these demanding new data center environments.]]>				
					</description>
					<author>
						<![CDATA[ZT Systems]]>				
					</author>
					<pubDate>
						Fri, 23 Oct 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Presentation Transcript: Windows Server Provisioning for High Availability]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140313?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=5140313&amp;c=CORE</link>
					<description>
						<![CDATA[ Businesses rely heavily on their servers, so if they fail productivity is lost. This expert webcast explores the dangers of unplanned server downtime. Discover some of the most important planning, configurations and management issues for server high availability.]]>				
					</description>
					<author>
						<![CDATA[Marathon Technologies]]>				
					</author>
					<pubDate>
						Fri, 23 Oct 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Cashing in on Customer Intelligence in the Financial Services Industry]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140310?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=5140310&amp;c=CORE</link>
					<description>
						<![CDATA[ In this 1to1 Executive Dialogue, Don Peppers and Steve Muran talk about the importance of customer retention, the need to integrate disparate sources of data, and the opportunity for financial institutions to rebuild customer trust as a means to competitive advantage.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Thu, 22 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Optimize Customer Experience to Achieve Competitive Advantage]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140288?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=5140288&amp;c=CORE</link>
					<description>
						<![CDATA[ Outsourcing Center and Wipro performed a survey that aimed to gauge how banking institutions are doing with their customer experience initiatives. While not a complete picture of how these financial institutions are progressing with their customer experience efforts, survey results point to some general trends and beliefs in this important area.]]>				
					</description>
					<author>
						<![CDATA[Wipro Technologies]]>				
					</author>
					<pubDate>
						Wed, 21 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Windows Server Provisioning for High Availability]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140035?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=5140035&amp;c=CORE</link>
					<description>
						<![CDATA[ Businesses rely heavily on their servers, so if they fail productivity is lost. This expert webcast explores the dangers of unplanned server downtime. Discover some of the most important planning, configurations and management issues for server high availability.]]>				
					</description>
					<author>
						<![CDATA[Marathon Technologies]]>				
					</author>
					<pubDate>
						Fri, 09 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Leveraging A Demand-Driven Manufacturing Model To Enhance Profitability]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140007?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=5140007&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper discusses the fundamentals for successful demand-driven fulfillment manufacturing, including optimal channel and customer relationships, informed online buying and selling, flexible product configuration and order fulfillment and integrated operational infrastructures.]]>				
					</description>
					<author>
						<![CDATA[SYSPRO]]>				
					</author>
					<pubDate>
						Fri, 09 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Red Hat Open Source Security]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139969?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=5139969&amp;c=CORE</link>
					<description>
						<![CDATA[ Red Hat, the world&apos;s leading provider of open source solutions, is committed to utilizing the principles of open source to provide enterprise-level security to its customers. This paper reviews open source software development principles and process and how those lead to more secure software.]]>				
					</description>
					<author>
						<![CDATA[Red Hat]]>				
					</author>
					<pubDate>
						Thu, 08 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Five Golden Rules for Branch Collaboration]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139772?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=5139772&amp;c=CORE</link>
					<description>
						<![CDATA[ As an IT Professional, it&apos;s a priority to centralize data to make it more available, redundant and secure; but, at the same time, you&apos;ve got to meet the needs of increasingly demanding remote users.  Join this webcast now to hear from industry experts on how you can overcome these challenges with the 5 golden rules for branch collaboration.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc.]]>				
					</author>
					<pubDate>
						Thu, 01 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[The Scoop on the New CCNA and CCNP Specializations]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139459?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=5139459&amp;c=CORE</link>
					<description>
						<![CDATA[ There has been a lot of interest among students lately on the details surrounding the CCNA (Cisco Certified Network Associate) specializations and their relationship with the corresponding CCNP specializations. The purpose of this white paper is to put all the information about these into one concise reference document.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Tue, 22 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Choosing the Best Servers for Virtualization]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138779?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=5138779&amp;c=CORE</link>
					<description>
						<![CDATA[ Whether you are deploying virtualization for the first time or looking to increase the value of your existing solution, choosing the right hardware is as important as choosing the right virtualization software.  This paper will discuss some of the basics of server virtualization.]]>				
					</description>
					<author>
						<![CDATA[Intel Corporation]]>				
					</author>
					<pubDate>
						Thu, 03 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Eliminating Waste in Supply Chain Network Collaboration]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139109?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=5139109&amp;c=CORE</link>
					<description>
						<![CDATA[ The focus of this white paper is to highlight how IT can support the kind of agile, rapid response that is needed to drive out costs and delays in their company&apos;s business collaboration networks.]]>				
					</description>
					<author>
						<![CDATA[Sterling Commerce]]>				
					</author>
					<pubDate>
						Wed, 02 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Confidence in Commerce: Enabling e-banking and online services with two-factor authentication]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140618?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=5140618&amp;c=CORE</link>
					<description>
						<![CDATA[ Many financial organizations are looking to implement proactive security measures to combat identity theft. Strong authentication – a security method which employs the use of more than one factor to identify users accessing private networks and applications – is among today’s leading choices.]]>				
					</description>
					<author>
						<![CDATA[SafeNet, Inc.]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[What you should know about cloud backup security]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138442?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=5138442&amp;c=CORE</link>
					<description>
						<![CDATA[ Kevin Beaver, information security consultant with Principle Logic LLC, outlines security issues to consider when deploying cloud or online backup.]]>				
					</description>
					<author>
						<![CDATA[Quantum Corporation]]>				
					</author>
					<pubDate>
						Tue, 25 Aug 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[PODCAST: SOX, GLBA and HIPAA: Multiple Regulations, One Compliance Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138422?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=5138422&amp;c=CORE</link>
					<description>
						<![CDATA[ What do SOX, GLBA, and HIPPA all have in common?  These important regulations all require technical safeguards to protect or guarantee the veracity of critical information. In this Q&amp;A podcast, gain an understanding of the above regulations and discover what capabilities and organization must have in place to address the requirements.]]>				
					</description>
					<author>
						<![CDATA[Tripwire, Inc.]]>				
					</author>
					<pubDate>
						Mon, 24 Aug 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Ensuring proper data deletion or destruction of backup media]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138350?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=5138350&amp;c=CORE</link>
					<description>
						<![CDATA[ Kevin Beaver, information security consultant with Principle Logic LLC, discusses the importance of proper data deletion/destruction for backup media, data deletion options in the market today, and who really needs to be worried about data destruction in this recording.]]>				
					</description>
					<author>
						<![CDATA[Quantum Corporation]]>				
					</author>
					<pubDate>
						Thu, 20 Aug 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[CRM Built for Marketing: The Executive Guide to Selecting CRM that Meets Marketing Needs]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137567?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=5137567&amp;c=CORE</link>
					<description>
						<![CDATA[ How can a company ensure that their marketing department&apos;s needs are represented when choosing an enterprise-level CRM system? This white paper provides core principles companies can use to help them select a CRM system that each marketing team member feels was built just for them.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Thu, 23 Jul 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Infor CRM for Travel &amp; Leisure]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137659?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=5137659&amp;c=CORE</link>
					<description>
						<![CDATA[ Enterprising companies in travel and leisure are using Infor CRM for Travel and Leisure to create a continuous customer dialogue and deliver the highest impact offers at the moment of interaction across business units and channels.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Wed, 01 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank%20Customer%20Service%20Principles/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank%20Customer%20Service%20Principles/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Enabling The Lean Enterprise: A Three-Tiered Approach to Improving Your Operations]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136249?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=5136249&amp;c=CORE</link>
					<description>
						<![CDATA[ Recently, many businesses have used lean principles to move from a decentralized
corporate management mode to a hybrid model &amp;#45; recognizing that different functions require different levels of centralized management to be efficient
and effective. Read this whitepaper to learn a three-tiered approach to improving your operations.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Tue, 02 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank%20Customer%20Service%20Principles/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank%20Customer%20Service%20Principles/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Achieving Sustained Growth through Operational Excellence]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140502?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=5140502&amp;c=CORE</link>
					<description>
						<![CDATA[ Operational excellence is a simple concept with complex implications. Consistently doing things well across every element of the value chain is clear enough in principle. The ultimate goal is a &quot;single source of truth&quot; where senior executives have shared visibility into all parts of the organization, enabling management by facts.]]>				
					</description>
					<author>
						<![CDATA[SAP AG]]>				
					</author>
					<pubDate>
						Tue, 02 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank%20Customer%20Service%20Principles/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank%20Customer%20Service%20Principles/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Sustained Growth Through Operational Excellence]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136310?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=5136310&amp;c=CORE</link>
					<description>
						<![CDATA[ Operational excellence is a simple concept with complex implications. Consistently doing things well across every element of the value chain is clear enough in principle. The ultimate goal is a &quot;single source of truth&quot; where senior executives have shared visibility into all parts of the organisation, enabling management by facts.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Tue, 02 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank%20Customer%20Service%20Principles/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank%20Customer%20Service%20Principles/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Achieving Federal Desktop Core Configuration Compliance with Lumension Solutions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136731?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=5136731&amp;c=CORE</link>
					<description>
						<![CDATA[ The Federal Desktop Core Configuration (FDCC) is an OMB mandated security configuration set applicable within United States Federal Government agencies. Learn how you can address each of the FDCC requirements with Lumension Vulnerability Management.]]>				
					</description>
					<author>
						<![CDATA[Lumension]]>				
					</author>
					<pubDate>
						Thu, 28 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank%20Customer%20Service%20Principles/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank%20Customer%20Service%20Principles/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Learn how to Enhance your Online Customer Relationships]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135560?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=5135560&amp;c=CORE</link>
					<description>
						<![CDATA[ To truly meet the needs of the modern banking customer, banks must do more than simply provide multi- siloed, disconnected, and inconsistent channels.  This business whitepaper includes recommendations from a leading analyst on driving customer retention.]]>				
					</description>
					<author>
						<![CDATA[Actuate]]>				
					</author>
					<pubDate>
						Tue, 05 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank%20Customer%20Service%20Principles/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank%20Customer%20Service%20Principles/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Change Management Best Practices for the Engineering and Construction Industry]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139999?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=5139999&amp;c=CORE</link>
					<description>
						<![CDATA[ The purpose of this white paper is to highlight best practices of identifying and managing changes that might occur on a construction project, and provide a process to effectively manage changes on construction projects.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Wed, 01 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank%20Customer%20Service%20Principles/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank%20Customer%20Service%20Principles/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[eBook: Lean manufacturing and ERP: How to leverage ERP to get lean]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133823?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=5133823&amp;c=CORE</link>
					<description>
						<![CDATA[ A manufacturing firm adopting the principles of lean manufacturing can effectively leverage the company&apos;s ERP system during its transition to lean. This E-Book explains what part of the plant you should start with; the importance of simplifying the ERP system; how to balance the ERP system with lean principles; and what pitfalls to avoid.]]>				
					</description>
					<author>
						<![CDATA[IQMS]]>				
					</author>
					<pubDate>
						Thu, 05 Mar 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank%20Customer%20Service%20Principles/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank%20Customer%20Service%20Principles/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[How to Profit in a Downturn: 4 Customer &amp; #45;centric Strategies for Growth in a  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133577?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=5133577&amp;c=CORE</link>
					<description>
						<![CDATA[ In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank%20Customer%20Service%20Principles/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank%20Customer%20Service%20Principles/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[CRM Built for Sales: The Executive Guide to Selecting CRM That Meets Sales Needs]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133573?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=5133573&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper provides core principles companies can use to help them select a CRM system that each sales user feels was built just for them.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank%20Customer%20Service%20Principles/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank%20Customer%20Service%20Principles/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[CRM Built for Customer Service: The Executive Guide to Selecting CRM that Meets Service Needs]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5131900?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=5131900&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explores core principles companies can use to help them select a CRM system.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank%20Customer%20Service%20Principles/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank%20Customer%20Service%20Principles/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133574?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=5133574&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy.  This guide provides insight to help you take a more customer-centric view of your business.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank%20Customer%20Service%20Principles/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank%20Customer%20Service%20Principles/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Real &amp; #45;time Shop Floor Integration &amp; #44; Simplified: The Right ERP System Can Make It  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/102555?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=102555&amp;c=CORE</link>
					<description>
						<![CDATA[ The key to achieving cost&amp;#45;effective savings in the supply chain is to exchange information accurately and quickly in real-time.]]>				
					</description>
					<author>
						<![CDATA[IQMS]]>				
					</author>
					<pubDate>
						Wed, 24 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank%20Customer%20Service%20Principles/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank%20Customer%20Service%20Principles/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Common Models in SOA: Tackling the Data Integration Problem]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138585?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=5138585&amp;c=CORE</link>
					<description>
						<![CDATA[ You&apos;re probably familiar with the use of common formats in integration. These common representations, or in some cases mutually agreed upon formats, are often found in B2B transactions. To see how a common model can simplify SOA development, let&apos;s examine the standards at the foundation of SOA and ESB to understand what they include and...]]>				
					</description>
					<author>
						<![CDATA[Progress Software]]>				
					</author>
					<pubDate>
						Mon, 01 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank%20Customer%20Service%20Principles/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank%20Customer%20Service%20Principles/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Zen and the Art of the Balanced Scorecard]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139152?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=5139152&amp;c=CORE</link>
					<description>
						<![CDATA[ Today the use of balanced scorecards for performance management has become a hallmark of a well-run company. This paper will provide guiding principles to help your company&apos;s overall performance.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Mon, 01 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank%20Customer%20Service%20Principles/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank%20Customer%20Service%20Principles/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[5 Levels of Agile Planning: From Enterprise Product Vision to Team Stand-up]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99047?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=99047&amp;c=CORE</link>
					<description>
						<![CDATA[ Existing agile methods often focus on small, single-team projects, overlooking the broader impact of large programs. This paper outlines a distinct planning framework that has been successful in large-scale agile software development projects and relies..]]>				
					</description>
					<author>
						<![CDATA[Rally Software Development Corp.]]>				
					</author>
					<pubDate>
						Fri, 15 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank%20Customer%20Service%20Principles/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank%20Customer%20Service%20Principles/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Principles of Agile Architecture]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99049?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=99049&amp;c=CORE</link>
					<description>
						<![CDATA[ The benefits of Agile methods are becoming more obvious and compelling. While the most popular practices were developed and proven in small team environments&amp;#44; the interest and need for using Agile in the enterprise is growing rapidly...]]>				
					</description>
					<author>
						<![CDATA[Rally Software Development Corp.]]>				
					</author>
					<pubDate>
						Thu, 14 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank%20Customer%20Service%20Principles/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank%20Customer%20Service%20Principles/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Show Me: Automatic Presentation for Visual Analysis]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93852?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=93852&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn about an integrated set of user interface commands and defaults that incorporate automatic presentation into a visual analysis system. Explore best practices for graphic design and visual analysis that will enhance the user experience.]]>				
					</description>
					<author>
						<![CDATA[Tableau Software]]>				
					</author>
					<pubDate>
						Wed, 20 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank%20Customer%20Service%20Principles/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank%20Customer%20Service%20Principles/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Anatomy of a PeopleSoft Enterprise Archiving Project]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138812?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=5138812&amp;c=CORE</link>
					<description>
						<![CDATA[ The basic principles for managing an archiving project presented in this paper can help you initiate and plan an archiving strategy that meets your organization’s requirements.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank%20Customer%20Service%20Principles/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank%20Customer%20Service%20Principles/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Anatomy of an Oracle E-Business Suite Archiving Project]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138820?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=5138820&amp;c=CORE</link>
					<description>
						<![CDATA[ Companies worldwide are affirming the value of database archiving as a best practice for managing application data growth. The basic principles for managing an archiving project presented in this paper can help you initiate and plan an archiving strategy that meets your organization’s requirements.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank%20Customer%20Service%20Principles/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank%20Customer%20Service%20Principles/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Anatomy of a JD Edwards EnterpriseOne Archiving Project]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138819?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=5138819&amp;c=CORE</link>
					<description>
						<![CDATA[ The basic principles for managing an archiving project presented in this paper can help you initiate and plan an archiving strategy that meets your organization’s requirements.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank%20Customer%20Service%20Principles/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank%20Customer%20Service%20Principles/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Anatomy of a Siebel CRM Archiving Project]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138814?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=5138814&amp;c=CORE</link>
					<description>
						<![CDATA[ The basic principles for managing an archiving project presented in this paper can help you initiate and plan an archiving strategy that meets your organization’s requirements.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank%20Customer%20Service%20Principles/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank%20Customer%20Service%20Principles/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Let Customer Feedback Do the Driving]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135591?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=5135591&amp;c=CORE</link>
					<description>
						<![CDATA[ As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Thu, 31 May 2007 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Lean Scheduling and Execution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140395?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=5140395&amp;c=CORE</link>
					<description>
						<![CDATA[ This benchmark study showcases the operational performance benefits manufacturers are currently enjoying due to the adoption of Lean scheduling and execution principles.]]>				
					</description>
					<author>
						<![CDATA[SAP AG]]>				
					</author>
					<pubDate>
						Tue, 01 May 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank%20Customer%20Service%20Principles/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank%20Customer%20Service%20Principles/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Tips on Applying for and Passing the PMP or CAPM Exam: Updated for PMBOK 4th Edition]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/102267?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=102267&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper outlines the application process for both the PMP and CAPM exams, explains the composition of the exam questions, provides tips for successfully passing the exam, and lists the requirements to maintain certification.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Tue, 09 Jan 2007 00:00:00 EST				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank%20Customer%20Service%20Principles/ds,CORE/oe,utf8/rss.xml						
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					<title>
					<![CDATA[Get the Facts on Information Availability: Essential Data Protection &amp; #44; Recovery and  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96697?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=96697&amp;c=CORE</link>
					<description>
						<![CDATA[ The power of an information availability solution lies in its ability to transform any nonproductive&amp;#44; non&amp;#45;profitable downtime into the optimum level of value&amp;#45;producing business uptime.]]>				
					</description>
					<author>
						<![CDATA[Vision Solutions]]>				
					</author>
					<pubDate>
						Mon, 01 Jan 2007 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank%20Customer%20Service%20Principles/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank%20Customer%20Service%20Principles/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Power and Cooling Capacity Management for Data Centers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93178?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=93178&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper describes the principles for achieving power and cooling capacity management.]]>				
					</description>
					<author>
						<![CDATA[APC]]>				
					</author>
					<pubDate>
						Mon, 01 Jan 2007 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank%20Customer%20Service%20Principles/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank%20Customer%20Service%20Principles/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Migrating Millions to IP: A Mission Impossible &amp; #63; Not with a Migration Control Center]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136571?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=5136571&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper describes the key business drivers for the creation and operation of the MCC&amp;#44; the critical functions of the MCC&amp;#44; and the basic principles for establishing an effective MCC organization.]]>				
					</description>
					<author>
						<![CDATA[Alcatel-Lucent]]>				
					</author>
					<pubDate>
						Mon, 01 Jan 2007 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank%20Customer%20Service%20Principles/ds,CORE/oe,utf8/rss.xml">
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			<item>					
					<title>
					<![CDATA[Service-Oriented Architecture (SOA) - A New Alternative to Traditional Technology Integration]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/81313?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=81313&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper will examine the basic premises underlying a Service Oriented Architecture ( SOA ) and describe how universal technology and service adapters, such as those from iWay Software, can help organizations realize the benefits of SOAs.]]>				
					</description>
					<author>
						<![CDATA[Information Builders Inc.]]>				
					</author>
					<pubDate>
						Wed, 01 Mar 2006 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank%20Customer%20Service%20Principles/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank%20Customer%20Service%20Principles/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[WebFOCUS Operational Enterprise Business Intelligence]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/25808?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=25808&amp;c=CORE</link>
					<description>
						<![CDATA[ WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support every level of the global organization – executive, analytical, &amp; operational – and make data available, accessible, and meaningful to every person or application that needs it.]]>				
					</description>
					<author>
						<![CDATA[Information Builders Inc.]]>				
					</author>
					<pubDate>
						Tue, 25 Sep 2001 00:00:00 EDT				
					</pubDate>
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