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	Bank Customer Service Principles  - KnowledgeStorm
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	KnowledgeStorm
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	Copyright &amp;#169; 2008<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<title>
					<![CDATA[5 Ways to Improve Customer Service in a Down Economy]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98724?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=98724&amp;c=CORE</link>
					<description>
						<![CDATA[ In today&apos;s difficult economy, many organizations find it challenging to achieve superior customer service. View this Webcast and explore 5 specific ways to improve the customer experience in a highly cost effective manner.]]>				
					</description>
					<author>
						<![CDATA[OpenSpan]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
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					<![CDATA[Enterprise Data Management: 7 Principles for Oracle E-Business Suite Archiving]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98345?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=98345&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper outlines seven basic principles for successfully managing your enterprise application data.]]>				
					</description>
					<author>
						<![CDATA[IBM.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
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					<![CDATA[5 Levels of Agile Planning: From Enterprise Product Vision to Team Stand-up]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99047?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=99047&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper evaluates agile practices when applied in multi-team and multi-person-year projects through inspection of the requirements brought on by scaling projects, and applying basic agile principles to those requirements.]]>				
					</description>
					<author>
						<![CDATA[Rally Software Development Corp.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Bowen &amp; Groves Wins ContactCenterWorld.com 2008 Members’ Choice Award]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98483?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=98483&amp;c=CORE</link>
					<description>
						<![CDATA[ Bowen &amp; Groves is setting the standard in Enterprise Resource Planning software for the small to medium manufacturer. They were voted Best in Class Winner for “Best After Sales Support in the AMERICAS &amp; the EMEA Region” in 2008.]]>				
					</description>
					<author>
						<![CDATA[Bowen &amp;  Groves]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[Six Secrets for Effectively Managing a Customer Support Organization]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98219?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=98219&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper discusses key strategies for maintaining an effective customer support organization.]]>				
					</description>
					<author>
						<![CDATA[EnterpriseWizard Inc.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Datex Customer Service Solutions: Let Our Team of Experts Work for You]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98125?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=98125&amp;c=CORE</link>
					<description>
						<![CDATA[ For more than a quarter century, Datex Corporation has exceeded customer expectations by developing unique and powerfully dynamic service solutions.]]>				
					</description>
					<author>
						<![CDATA[Datex Corporation.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Steps for Implementing Comprehensive Support Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98308?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=98308&amp;c=CORE</link>
					<description>
						<![CDATA[ This demo explores how to effectively manage all aspects of customer service. Learn how to implement proactive customer service and reduce response times for an improved user experience.]]>				
					</description>
					<author>
						<![CDATA[EnterpriseWizard Inc.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
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					<title>
					<![CDATA[Invoice Automation Software - Capture and Process Inbound Invoices]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97492?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=97492&amp;c=CORE</link>
					<description>
						<![CDATA[ Verian&apos;s Invoice Automation solution offers &quot;one-stop shopping&quot;: a solution that quickly captures and provides control over 100% of your inbound invoices.]]>				
					</description>
					<author>
						<![CDATA[Verian Technologies]]>				
					</author>
					<pubDate>
						Mon, 16 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Quality Begins with Requirements: Best Practices for Requirements Management and Test  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97619?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=97619&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper explores an approach to requirements-driven testing, combining best practices from requirements management and test management from a process perspective.]]>				
					</description>
					<author>
						<![CDATA[Telelogic, An IBM Company]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Supply Chain Management in Kraft]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97764?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=97764&amp;c=CORE</link>
					<description>
						<![CDATA[ In order to maintain its market leadership, Kraft Food&apos;s products should reach their destinations faster and faster, but in the most effective way.]]>				
					</description>
					<author>
						<![CDATA[BOARD]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Extraordinary Customer Service]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96996?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=96996&amp;c=CORE</link>
					<description>
						<![CDATA[ Extraordinary Customer Service explores the contact center as a strategic part of your enterprise--where you can leverage differentiated services to provide a superior customer experience that can build brand loyalty and increase profits.]]>				
					</description>
					<author>
						<![CDATA[Avaya, Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Intelligent Customer Routing: A New Architectural Approach to Intelligent Customer Service]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96999?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=96999&amp;c=CORE</link>
					<description>
						<![CDATA[ Avaya Intelligent Customer Routing improves customer service and acts as the bridge between the past and the future while addressing key management and IT needs by providing a more flexible and adaptable architecture.]]>				
					</description>
					<author>
						<![CDATA[Avaya, Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96957?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=96957&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.]]>				
					</description>
					<author>
						<![CDATA[Genesys Co.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Web 2.0 in Action! How SAP Is Leveraging Web 2.0 in CRM to Improve Customer Experience.]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98004?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=98004&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper discusses how SAP leverages Web 2.0 in CRM to improve customer experience. It examines SAP’s approach to Web 2.0, and how SAP has incorporated the Web 2.0 technological principles within SAP CRM.]]>				
					</description>
					<author>
						<![CDATA[SAP America, Inc.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Good to Great: Transform IT through Service Lifecycle Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97613?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=97613&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper examines service lifecycle management SLcM and the ITIL v3 principles on which it is based. It shows how SLcM provides the framework for organizations to optimize business outcomes and facilitates continual service improvement.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[ExtraView IT HelpDesk]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95023?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=95023&amp;c=CORE</link>
					<description>
						<![CDATA[ ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation.]]>				
					</author>
					<pubDate>
						Tue, 20 May 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[CosmoCom Consolidates VisitBritain’s Highly Distributed Global Contact Center]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96865?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=96865&amp;c=CORE</link>
					<description>
						<![CDATA[ A CosmoCom Consolidation 2.0 solution case study: The VisitBritain contact center, a globally distributed Virtual Contact Center with many individual sites.]]>				
					</description>
					<author>
						<![CDATA[CosmoCom Inc]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Samsung France Consolidates Outsourced Call Centers onto Hosted CosmoCall Universe Platform]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96864?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=96864&amp;c=CORE</link>
					<description>
						<![CDATA[ Case Study: For a hosted IP based callcenter system, Samsung found the solution it needed from Orange Business Services, built on the CosmoCall Universe platform.]]>				
					</description>
					<author>
						<![CDATA[CosmoCom Inc]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96863?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=96863&amp;c=CORE</link>
					<description>
						<![CDATA[ Consolidation 2.0 is a call center strategy that eliminates unnecessary duplication of resources and efforts, improves efficiency, reduces costs,
and increases customer satisfaction.]]>				
					</description>
					<author>
						<![CDATA[CosmoCom Inc]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Business Process Outsourcing for Life and Annuities]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96236?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=96236&amp;c=CORE</link>
					<description>
						<![CDATA[ The Fiserv BPO solution is an extension of your business; we handle the administration while you maintain control through mutually established parameters and service levels.]]>				
					</description>
					<author>
						<![CDATA[Fiserv Insurance Solutions.]]>				
					</author>
					<pubDate>
						Tue, 29 Apr 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Dispatch Direct: Service Call Dispatching]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95824?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=95824&amp;c=CORE</link>
					<description>
						<![CDATA[ Dispatch Direct service call software will help you run and manage your services business or divisions with increased efficiency, productivity and superior customer service.]]>				
					</description>
					<author>
						<![CDATA[Dispatch Direct]]>				
					</author>
					<pubDate>
						Thu, 17 Apr 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[ERP for Service Organizations]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95262?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=95262&amp;c=CORE</link>
					<description>
						<![CDATA[ Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations.  It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.]]>				
					</description>
					<author>
						<![CDATA[Epicor Software Corporation.]]>				
					</author>
					<pubDate>
						Tue, 25 Mar 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Epicor for Distribution - Enterprise and Mid-Market Distribution Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95263?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=95263&amp;c=CORE</link>
					<description>
						<![CDATA[ Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain.]]>				
					</description>
					<author>
						<![CDATA[Epicor Software Corporation.]]>				
					</author>
					<pubDate>
						Tue, 25 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank Customer Service Principles/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank Customer Service Principles/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Customer Support solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95018?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=95018&amp;c=CORE</link>
					<description>
						<![CDATA[ ExtraView Customer Support provides controlled access screens where customers and partners may enter problem reports and enhancement requests over the Web.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation.]]>				
					</author>
					<pubDate>
						Wed, 19 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank Customer Service Principles/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank Customer Service Principles/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Transforming Branch Banking: Real-Time Advice in the 21st Century]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94836?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=94836&amp;c=CORE</link>
					<description>
						<![CDATA[ To remain independent and expand their profitability, banks must become more operationally efficient and more customer-centric. Institutions realize that providing excellent customer service is the best competitive weapon in an industry with li…]]>				
					</description>
					<author>
						<![CDATA[TANDBERG.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank Customer Service Principles/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank Customer Service Principles/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Customer Service as a Competitive Advantage: IBM Enterprise Content Management Solutions in ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94873?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=94873&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explains how to excel at customer service using the best tools for the task.]]>				
					</description>
					<author>
						<![CDATA[IBM.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank Customer Service Principles/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank Customer Service Principles/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[World-Class Customer Care: Dr. Janelle Barlow, Author of &quot; Branded Customer Service &quot; , and ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94573?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=94573&amp;c=CORE</link>
					<description>
						<![CDATA[ Dr. Janelle Barlow of &quot;Branded Customer Service: The New Competitive Edge&quot;, shows how to provide world-class customer care and business-guru Michael Gerber explains how to provide a customized product through a standardized process.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank Customer Service Principles/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank Customer Service Principles/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Take Your Customer Service to the Next Level: Are you providing your customers with a  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94575?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=94575&amp;c=CORE</link>
					<description>
						<![CDATA[ In a marketplace where too many products and services are chasing too little demand, small and medium-sized businesses (SMBs) face a daunting challenge: Do everything possible to attract and retain customers.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank Customer Service Principles/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank Customer Service Principles/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Anatomy of an Oracle E-Business Suite Archiving Project: Seven Basic Principles for  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94843?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=94843&amp;c=CORE</link>
					<description>
						<![CDATA[ Only Princeton Softech Optim™ provides proven, full-lifecycle capabilities for archiving and managing Oracle E-Business Suite application data, with the broadest range of implementation options to ensure your success.]]>				
					</description>
					<author>
						<![CDATA[IBM.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank Customer Service Principles/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank Customer Service Principles/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Anatomy of a Siebel Archiving Project: Seven Basic Principles for Archiving Siebel  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94845?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=94845&amp;c=CORE</link>
					<description>
						<![CDATA[ Only Princeton Softech Optim™ Siebel Solution provides proven, full-lifecycle capabilities for archiving and managing Siebel application data, with the broadest range of implementation options to ensure your success.]]>				
					</description>
					<author>
						<![CDATA[IBM.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank Customer Service Principles/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank Customer Service Principles/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Anatomy of a PeopleSoft Archiving Project: Seven Basic Principles for Archiving PeopleSoft  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94844?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=94844&amp;c=CORE</link>
					<description>
						<![CDATA[ Only Princeton Softech Optim™ provides proven, full-lifecycle capabilities for archiving and managing PeopleSoft Enterprise application data, with the broadest range of implementation options to ensure your success.]]>				
					</description>
					<author>
						<![CDATA[IBM.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank Customer Service Principles/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank Customer Service Principles/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[On-Demand Support Software]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94062?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=94062&amp;c=CORE</link>
					<description>
						<![CDATA[ Parature eTicket enables your customers to submit support tickets through your customer service or help desk websites, and enables your support team to track, route and manage customer tickets. As a result, your customer support team will provide efficient, superior customer service, resulting in satisfied and loyal customers.]]>				
					</description>
					<author>
						<![CDATA[Parature Inc.]]>				
					</author>
					<pubDate>
						Tue, 26 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank Customer Service Principles/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank Customer Service Principles/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Parature &apos; s Online Customer Service Software &amp; Solutions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94063?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=94063&amp;c=CORE</link>
					<description>
						<![CDATA[ Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they support their customers while significantly reducing costs.]]>				
					</description>
					<author>
						<![CDATA[Parature Inc.]]>				
					</author>
					<pubDate>
						Tue, 26 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank Customer Service Principles/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank Customer Service Principles/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[How to Provide World-Class Customer Service in Small and Midsized Businesses]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93930?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=93930&amp;c=CORE</link>
					<description>
						<![CDATA[ Join industry experts, leading business authors, and BizWise TV host Rick Spence as they discuss the whys and hows of providing world-class care to customers.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 22 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank Customer Service Principles/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank Customer Service Principles/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Improving Customer Service in SMBs through Collaborative Tools]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93932?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=93932&amp;c=CORE</link>
					<description>
						<![CDATA[ Getting a business team to work together no longer depends on occupying conference rooms, much less on managers leading huddles or shift briefings.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 22 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank Customer Service Principles/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank Customer Service Principles/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Eight Strategies for First Rate Customer Service]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93920?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=93920&amp;c=CORE</link>
					<description>
						<![CDATA[ In a marketplace where too many products and services are chasing too little demand, businesses face a daunting challenge: do everything possible to attract and retain customers.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 22 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank Customer Service Principles/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank Customer Service Principles/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Strategies to Run a Lean Supply Chain: How Principles of Lean Manufacturing Transfer  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93890?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=93890&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper by Ventana Research, a leading Performance Management research firm, examines how businesses are using management concepts such as “lean” manufacturing to make their supply chains more efficient.]]>				
					</description>
					<author>
						<![CDATA[Epicor Software Corporation.]]>				
					</author>
					<pubDate>
						Thu, 21 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank Customer Service Principles/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank Customer Service Principles/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Five Ways ERP Can Help You Implement Lean]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93873?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=93873&amp;c=CORE</link>
					<description>
						<![CDATA[ Lean is the continuous pursuit of waste elimination. ERP systems are the central nervous system of the organization. Learn how ERP and Lean can be used to support and enable the most important objectives of one another.]]>				
					</description>
					<author>
						<![CDATA[Epicor Software Corporation.]]>				
					</author>
					<pubDate>
						Thu, 21 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank Customer Service Principles/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank Customer Service Principles/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Privacy Management Toolkit - Protect Customer and Employee Data]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93578?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=93578&amp;c=CORE</link>
					<description>
						<![CDATA[ Protecting Information is a quarterly security and privacy awareness newsletter that you can easily customize and distribute to your entire organization.]]>				
					</description>
					<author>
						<![CDATA[Information Shield Inc.]]>				
					</author>
					<pubDate>
						Thu, 14 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank Customer Service Principles/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank Customer Service Principles/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Is IT Infrastructure Library (ITIL) Right for the Medium Enterprises?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93259?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=93259&amp;c=CORE</link>
					<description>
						<![CDATA[ Is ITIL right for the mid-market?  This paper argues that Information Technology Infrastructure Library (ITIL) is the strategic “force multiplier” that the mid-market needs to compete effectively against larger competitors.]]>				
					</description>
					<author>
						<![CDATA[KACE]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank Customer Service Principles/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank Customer Service Principles/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[CRM: The Essential Guide - Five Principles for CRM Success]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/92211?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=92211&amp;c=CORE</link>
					<description>
						<![CDATA[ This CRM guide distills insights from customers, prospects, industry analysts, and the press down to five key principles for CRM success. Use these five CRM principles as a guide for selecting the right solution and deploying CRM successfully. These principles will help you develop a CRM strategy that is aligned with your company’s strategic goals.]]>				
					</description>
					<author>
						<![CDATA[CDC Software - Pivotal CRM]]>				
					</author>
					<pubDate>
						Tue, 11 Dec 2007 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank Customer Service Principles/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank Customer Service Principles/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[HelpConnection.NET Solution Trial Version .NET Help Desk]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/91491?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=91491&amp;c=CORE</link>
					<description>
						<![CDATA[ We&apos;re sure that you&apos;ll want to see and feel the HelpConnection.NET solution for yourself, even before you request a free trial version. So, we have prepared an online demo for you to try out. So go for it, test all you want!]]>				
					</description>
					<author>
						<![CDATA[Expinion.net]]>				
					</author>
					<pubDate>
						Mon, 01 Oct 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank Customer Service Principles/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank Customer Service Principles/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Astute Solutions and AberdeenGroup Benchmark Report: The Multi-Channel Call Center Agent -  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/89796?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=89796&amp;c=CORE</link>
					<description>
						<![CDATA[ The traditional call center supports four separate channels; web self-service, email, chat and voice. Aberdeen research shows that companies evaluating methods to reduce costs recognized the efficiencies of utilizing a single agent across all of the traditional channels.]]>				
					</description>
					<author>
						<![CDATA[Astute Solutions]]>				
					</author>
					<pubDate>
						Sun, 01 Jul 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank Customer Service Principles/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank Customer Service Principles/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Multi-Channel Call Center Agent - Reality or Myth? - an AberdeenGroup Report sponsored  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/89897?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=89897&amp;c=CORE</link>
					<description>
						<![CDATA[ Read how AberdeenGroup&apos;s research, which represents a strong cross-section of industry, clearly shows that Best-in-Class companies are moving to multiple channel agent support. To achieve this, companies should look at implementing the recommendations found in this white paper.]]>				
					</description>
					<author>
						<![CDATA[Astute Solutions]]>				
					</author>
					<pubDate>
						Sun, 01 Apr 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank Customer Service Principles/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank Customer Service Principles/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Apply the ITIL Framework with Confidence]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/87615?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=87615&amp;c=CORE</link>
					<description>
						<![CDATA[ ITIL provides the foundation for quality IT service management. It actively supports corporate goals by offering services that are based on efficient principles and adequately fulfilling business requirements. With the ITIL framework, IT fulfills the promise of the profit generator instead of being seen as a cost burden.]]>				
					</description>
					<author>
						<![CDATA[TechExcel, Inc.]]>				
					</author>
					<pubDate>
						Fri, 02 Mar 2007 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank Customer Service Principles/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Bank Customer Service Principles/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Astute Solutions and AberdeenGroup Benchmark Report: The Contact Center as a Profit Center ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/85731?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=85731&amp;c=CORE</link>
					<description>
						<![CDATA[ This Aberdeen Group benchmark report summarizes research conducted with call center, customer experience, and operations executives at over 150 companies. It outlines strategies, technology investments, practices, and innovations of best-in-class contact centers, and recommends specific improvement activities to help achieve contact center goals.]]>				
					</description>
					<author>
						<![CDATA[Astute Solutions]]>				
					</author>
					<pubDate>
						Wed, 01 Nov 2006 00:00:00 EST				
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					<![CDATA[ePowerCenter - Customer Relationship Management and Interaction Solution]]>				
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						<![CDATA[ ePowerCenter is an award-winning CRM customer service and support, contact center automation, and interaction management solution designed to address the unique needs of consumer-focused companies and their contact centers.  It is behind high-impact technical and business results at Global 1000 companies across numerous vertical markets.]]>				
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						<![CDATA[Astute Solutions]]>				
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						Fri, 04 Feb 2005 00:00:00 EST				
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					<![CDATA[Customer Support Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/72165?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=72165&amp;c=CORE</link>
					<description>
						<![CDATA[ As a leading software customer support solution for small companies to the world&apos;s largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation]]>				
					</author>
					<pubDate>
						Fri, 21 Jan 2005 00:00:00 EST				
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					<![CDATA[Leadership and Corporate Culture]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/70458?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=70458&amp;c=CORE</link>
					<description>
						<![CDATA[ A key function of support leadership is creating and maintaining a successful corporate culture - and the process is much more specific and practical than defining missions and visions. This white paper examines what drives the corporate cultures of successful support operations, and seven roles that leaders play in managing these cultures.]]>				
					</description>
					<author>
						<![CDATA[CRMindustry.com]]>				
					</author>
					<pubDate>
						Thu, 01 Jan 2004 00:00:00 EST				
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					<title>
					<![CDATA[WebFOCUS Operational Enterprise Business Intelligence]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/25808?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Bank Customer Service Principles&amp;n=25808&amp;c=CORE</link>
					<description>
						<![CDATA[ WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support every level of the global organization – executive, analytical, &amp; operational – and make data available, accessible, and meaningful to every person or application that needs it.]]>				
					</description>
					<author>
						<![CDATA[Information Builders Inc.]]>				
					</author>
					<pubDate>
						Tue, 25 Sep 2001 00:00:00 EDT				
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