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	Basic Principles Of Customer Service  - KnowledgeStorm
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	KnowledgeStorm
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	Copyright &amp;#169; 2008<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<title>
					<![CDATA[z Cisco Catalyst 2950 Series Switches with Standard Image SW]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99390?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=99390&amp;c=CORE</link>
					<description>
						<![CDATA[ The Cisco Catalyst 2950 Series switches offer enhanced data security through a wide range of security features.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Thu, 21 Aug 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Implementing ERP: Lessons Learned from the Front]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98796?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=98796&amp;c=CORE</link>
					<description>
						<![CDATA[ SAP has implemented enterprise resource planning
(ERP) systems in both the commercial and public
sector for more than 30 years. This white paper explains four important principles that stand out from these experiences.]]>				
					</description>
					<author>
						<![CDATA[SAP America, Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
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					<title>
					<![CDATA[Re-architecting Your Virtual Environment: Virtual infrastructure analysis]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99242?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=99242&amp;c=CORE</link>
					<description>
						<![CDATA[ In this first session, Wolf introduces principles of virtual infrastructure optimization and covers virtual machine placement optimization and bottleneck identification.]]>				
					</description>
					<author>
						<![CDATA[Insight and Sun Microsystems, Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[A Project Manager &apos; s Survival Guide to Going Agile]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99046?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=99046&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper focuses on re-defining the job of project manager to better fit the self-managed team environment, one of the core Agile principles. Special emphasis is placed on the shift to servant leadership, with its focus on facilitation and collaboration.]]>				
					</description>
					<author>
						<![CDATA[Rally Software Development Corp.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Managed Customer Correspondence for Financial Services]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99183?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=99183&amp;c=CORE</link>
					<description>
						<![CDATA[ Aite Group surveyed people who were either within five years of retiring or within five years of having been retired. Read this survey to learn their preferences of technology requirements for meeting on-demand document management capabilities.]]>				
					</description>
					<author>
						<![CDATA[EMC Corporation.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Quality Management for Manufacturers: Some Assembly Required]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99217?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=99217&amp;c=CORE</link>
					<description>
						<![CDATA[ Investing in ERP solutions today means more than just meeting the basic needs of the Supply Chain. Lori Gipp, VP of Marketing, IQS will join the webcast to present this type of extended ERP offering with QMS.]]>				
					</description>
					<author>
						<![CDATA[Epicor Software Corporation.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Fundamental Principles of Network Security]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99227?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=99227&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper covers the fundamentals of secure networking systems, including firewalls, network topology and secure protocols.]]>				
					</description>
					<author>
						<![CDATA[APC]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Principles of Agile Architecture]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99049?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=99049&amp;c=CORE</link>
					<description>
						<![CDATA[ The benefits of Agile methods are becoming more obvious and compelling. While the most popular practices were developed and proven in small team environments, the interest and need for using Agile in the enterprise is growing rapidly.]]>				
					</description>
					<author>
						<![CDATA[Rally Software Development Corp.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Real World SOA Stories: How Business and IT Work Together to Build Globally Integrated  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98774?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=98774&amp;c=CORE</link>
					<description>
						<![CDATA[ This great collection of case studies from around the world and across a variety of industries shows how clients are achieving success and getting real value from their SOA deployments, regardless of their stage of SOA adoption.]]>				
					</description>
					<author>
						<![CDATA[IBM.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[5 Levels of Agile Planning: From Enterprise Product Vision to Team Stand-up]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99047?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=99047&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper evaluates agile practices when applied in multi-team and multi-person-year projects through inspection of the requirements brought on by scaling projects, and applying basic agile principles to those requirements.]]>				
					</description>
					<author>
						<![CDATA[Rally Software Development Corp.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Cooling Strategies for IT Wiring Closets and Small Rooms]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99233?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=99233&amp;c=CORE</link>
					<description>
						<![CDATA[ Data centers and large computer rooms always include a cooling system. This paper teaches the principles of cooling small, distributed IT environments and provides guidance for the effective specification and design of supporting cooling systems.]]>				
					</description>
					<author>
						<![CDATA[APC]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Enterprise Data Management: 7 Principles for Oracle E-Business Suite Archiving]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98345?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=98345&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper outlines seven basic principles for successfully managing your enterprise application data.]]>				
					</description>
					<author>
						<![CDATA[IBM.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Leveraging the Value Proposition of SOA: How Enterprise Architecture Helps Organizations  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98659?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=98659&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper discusses SOA as more than a technology. SOA is an architectural principle that opens the door to using IT technology in new ways to help improve efficiency and productivity and provide value to both providers and consumers of services.]]>				
					</description>
					<author>
						<![CDATA[Telelogic, An IBM Company]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Surviving Irrational Data Growth: Leveraging Simple Data Lifecycle Concepts to Take Back  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98672?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=98672&amp;c=CORE</link>
					<description>
						<![CDATA[ This on-demand eSeminar by Enterprise Strategy Group (ESG) will teach you how to eliminate data sprawl while improving data protection and disaster recovery abilities. Learn how to pinpoint areas where you can better manage and control data growth.]]>				
					</description>
					<author>
						<![CDATA[Sepaton.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Oracle Advanced Security Technical White Paper]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98313?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=98313&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper discusses Oracle Advanced Security and how it provides transparent, standards-based security that protects data on the network, on disk and on backup media.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Adaptive Network Architecture]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97142?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=97142&amp;c=CORE</link>
					<description>
						<![CDATA[ Networks today need the capacity and flexibility to create rapid yet secure infrastructure access for partners, customers. Read this white paper and learn a new adaptive networking approach.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml">
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			<item>					
					<title>
					<![CDATA[Smart SOA: Best Practices for Agile Innovation and Optimization]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97333?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=97333&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper discusses SOA deployment best practices and lessons learned. Learn how to use SOA technology to better support agile business innovation and optimization.]]>				
					</description>
					<author>
						<![CDATA[IBM.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Quality Begins with Requirements: Best Practices for Requirements Management and Test  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97619?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=97619&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper explores an approach to requirements-driven testing, combining best practices from requirements management and test management from a process perspective.]]>				
					</description>
					<author>
						<![CDATA[Telelogic, An IBM Company]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Web 2.0 in Action! How SAP Is Leveraging Web 2.0 in CRM to Improve Customer Experience.]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98004?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=98004&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper discusses how SAP leverages Web 2.0 in CRM to improve customer experience. It examines SAP’s approach to Web 2.0, and how SAP has incorporated the Web 2.0 technological principles within SAP CRM.]]>				
					</description>
					<author>
						<![CDATA[SAP America, Inc.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Good to Great: Transform IT through Service Lifecycle Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97613?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=97613&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper examines service lifecycle management SLcM and the ITIL v3 principles on which it is based. It shows how SLcM provides the framework for organizations to optimize business outcomes and facilitates continual service improvement.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Service-Oriented Architecture – A New Alternative to Traditional Technology Integration]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97750?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=97750&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper will examine the basic premises underlying SOAs and describe how universal technology and service adapters, such as those from iWay Software, can help organizations realize the benefits of SOAs.]]>				
					</description>
					<author>
						<![CDATA[Information Builders Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Inventory, Warehouse and Supply Chain Management Software for .Net2.0]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96413?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=96413&amp;c=CORE</link>
					<description>
						<![CDATA[ Inventory, warehouse and supply chain management is as much an art as it is a science. Slingshot’s web based applications provide you with the tools that enable you to take your craft further than ever before.]]>				
					</description>
					<author>
						<![CDATA[SLINGSHOT.]]>				
					</author>
					<pubDate>
						Tue, 06 May 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[VistaCapture]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96384?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=96384&amp;c=CORE</link>
					<description>
						<![CDATA[ The VistaCapture software suite is the solution for rapid development of data capture applications.]]>				
					</description>
					<author>
						<![CDATA[Viking Software Solutions.]]>				
					</author>
					<pubDate>
						Mon, 05 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[VDE+Images]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96382?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=96382&amp;c=CORE</link>
					<description>
						<![CDATA[ VDE+Images has an open architecture and flexible design that makes it easy to integrate with any document imaging system. VDE+Images can be readily customized using the optional API. Custom field edits and exit routines are coded in the industry-standard C language.]]>				
					</description>
					<author>
						<![CDATA[Viking Software Solutions.]]>				
					</author>
					<pubDate>
						Mon, 05 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Financial Edge™: Fund Accounting Software for Nonprofits]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96245?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=96245&amp;c=CORE</link>
					<description>
						<![CDATA[ The Financial Edge gives you all the information you need to make the best financial decisions for today and tomorrow. Think of it as insurance for your organization’s future.]]>				
					</description>
					<author>
						<![CDATA[Blackbaud]]>				
					</author>
					<pubDate>
						Tue, 29 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Service Oriented Architecture for Enterprise Applications]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95882?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=95882&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn key concepts and principles of implementing SOA for enterprise applications. Explore the promise of SOA in enterprise computing and initiatives in the area of service orientation.]]>				
					</description>
					<author>
						<![CDATA[Hexaware Technologies]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ERP for Service Organizations]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95262?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=95262&amp;c=CORE</link>
					<description>
						<![CDATA[ Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations.  It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.]]>				
					</description>
					<author>
						<![CDATA[Epicor Software Corporation.]]>				
					</author>
					<pubDate>
						Tue, 25 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Epicor for Distribution - Enterprise and Mid-Market Distribution Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95263?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=95263&amp;c=CORE</link>
					<description>
						<![CDATA[ Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain.]]>				
					</description>
					<author>
						<![CDATA[Epicor Software Corporation.]]>				
					</author>
					<pubDate>
						Tue, 25 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Anatomy of an Archiving Project: Seven Essential Components for Managing Your Enterprise Data]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94846?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=94846&amp;c=CORE</link>
					<description>
						<![CDATA[ Only Princeton Softech Optim™ provides proven, full-lifecycle capabilities for archiving and managing application data, with the broadest range of implementation options to ensure your success.]]>				
					</description>
					<author>
						<![CDATA[IBM.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Anatomy of an Oracle E-Business Suite Archiving Project: Seven Basic Principles for  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94843?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=94843&amp;c=CORE</link>
					<description>
						<![CDATA[ Only Princeton Softech Optim™ provides proven, full-lifecycle capabilities for archiving and managing Oracle E-Business Suite application data, with the broadest range of implementation options to ensure your success.]]>				
					</description>
					<author>
						<![CDATA[IBM.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Anatomy of a Siebel Archiving Project: Seven Basic Principles for Archiving Siebel  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94845?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=94845&amp;c=CORE</link>
					<description>
						<![CDATA[ Only Princeton Softech Optim™ Siebel Solution provides proven, full-lifecycle capabilities for archiving and managing Siebel application data, with the broadest range of implementation options to ensure your success.]]>				
					</description>
					<author>
						<![CDATA[IBM.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Anatomy of a PeopleSoft Archiving Project: Seven Basic Principles for Archiving PeopleSoft  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94844?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=94844&amp;c=CORE</link>
					<description>
						<![CDATA[ Only Princeton Softech Optim™ provides proven, full-lifecycle capabilities for archiving and managing PeopleSoft Enterprise application data, with the broadest range of implementation options to ensure your success.]]>				
					</description>
					<author>
						<![CDATA[IBM.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Cisco Catalyst 2950 Series Switches with Enhanced Image SW]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94251?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=94251&amp;c=CORE</link>
					<description>
						<![CDATA[ The Cisco Catalyst 2950 Series switches offer enhanced data security through a wide range of security features.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Thu, 28 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Five Ways ERP Can Help You Implement Lean]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93873?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=93873&amp;c=CORE</link>
					<description>
						<![CDATA[ Lean is the continuous pursuit of waste elimination. ERP systems are the central nervous system of the organization. Learn how ERP and Lean can be used to support and enable the most important objectives of one another.]]>				
					</description>
					<author>
						<![CDATA[Epicor Software Corporation.]]>				
					</author>
					<pubDate>
						Thu, 21 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Strategies to Run a Lean Supply Chain: How Principles of Lean Manufacturing Transfer  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93890?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=93890&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper by Ventana Research, a leading Performance Management research firm, examines how businesses are using management concepts such as “lean” manufacturing to make their supply chains more efficient.]]>				
					</description>
					<author>
						<![CDATA[Epicor Software Corporation.]]>				
					</author>
					<pubDate>
						Thu, 21 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Security Awareness with Protecting Information]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93585?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=93585&amp;c=CORE</link>
					<description>
						<![CDATA[ Protecting Information is a quarterly security and privacy awareness newsletter that you can easily customize and distribute to your entire organization.]]>				
					</description>
					<author>
						<![CDATA[Information Shield Inc.]]>				
					</author>
					<pubDate>
						Thu, 14 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Privacy Management Toolkit - Protect Customer and Employee Data]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93578?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=93578&amp;c=CORE</link>
					<description>
						<![CDATA[ Protecting Information is a quarterly security and privacy awareness newsletter that you can easily customize and distribute to your entire organization.]]>				
					</description>
					<author>
						<![CDATA[Information Shield Inc.]]>				
					</author>
					<pubDate>
						Thu, 14 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Guidelines for the Evaluation of Enterprise De-Duplication Solutions: How to Navigate the  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94324?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=94324&amp;c=CORE</link>
					<description>
						<![CDATA[ When it comes to data deduplication, the truth is often distorted. This white paper breaks through the hype and provides you with an outline on the principles of deduplication as well as tips for evaluating solutions. Read this white paper to learn …]]>				
					</description>
					<author>
						<![CDATA[Diligent Technologies Corporation.]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[CRM: The Essential Guide - Five Principles for CRM Success]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/92211?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=92211&amp;c=CORE</link>
					<description>
						<![CDATA[ This CRM guide distills insights from customers, prospects, industry analysts, and the press down to five key principles for CRM success. Use these five CRM principles as a guide for selecting the right solution and deploying CRM successfully. These principles will help you develop a CRM strategy that is aligned with your company’s strategic goals.]]>				
					</description>
					<author>
						<![CDATA[CDC Software - Pivotal CRM]]>				
					</author>
					<pubDate>
						Tue, 11 Dec 2007 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[IMS Ready and Raring to Go: A New World of Voice, Video, and Data]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/91851?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=91851&amp;c=CORE</link>
					<description>
						<![CDATA[ The allusions to the fact that IMS architecture, in design and implementation, is nearly identical to SOA within the enterprise application development market are not without merit. In fact, with the exception of the actual protocols used they have nearly the same goal and exactly the same issues; availability, performance, and security.]]>				
					</description>
					<author>
						<![CDATA[F5 Networks]]>				
					</author>
					<pubDate>
						Thu, 01 Nov 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[HelpConnection.NET - .NET Help Desk Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/91493?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=91493&amp;c=CORE</link>
					<description>
						<![CDATA[ The HelpConnection.NET solution is a complete, web-based CRM (Customer Relations Management) system. It is a client information, knowledgebase, ticket and communication system! This is an Enterprise Level application that has been built to accept heavy traffic loads, lots of data and still retain speed.]]>				
					</description>
					<author>
						<![CDATA[Expinion.net]]>				
					</author>
					<pubDate>
						Tue, 16 Oct 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Microsoft Dynamics Axapta (AX) - Enterprise Resource Planning (ERP)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/88671?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=88671&amp;c=CORE</link>
					<description>
						<![CDATA[ Microsoft Business Solutions–AX is a customizable, scalable &amp; global Enterprise Resource Planning (ERP) solution that supports connectivity with your business. Microsoft Dynamics AX features core strengths in manufacturing &amp; e-business, &amp; provides functionality in wholesale distribution &amp; business services environments.]]>				
					</description>
					<author>
						<![CDATA[CDC Software - Vis.align]]>				
					</author>
					<pubDate>
						Wed, 09 May 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Streamline Accounting Processes with HarrisData Financial Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/12792?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=12792&amp;c=CORE</link>
					<description>
						<![CDATA[ HarrisData’s state-of-the-art financial application utilizes the latest browser based, drill-down functionality making preparation, analysis, and interpretation of financial statements a simple and easy process.  Access to detailed information including source data is readily available for any transaction in any time period or budget.]]>				
					</description>
					<author>
						<![CDATA[HarrisData]]>				
					</author>
					<pubDate>
						Mon, 06 Nov 2006 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Financial Edge™: Fund Accounting Software for Nonprofits]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/12326?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=12326&amp;c=CORE</link>
					<description>
						<![CDATA[ The Financial Edge™ is an accounting solution that helps nonprofit professionals make smart, strategic decisions, achieve the highest level of fiscal transparency and accountability, and evaluate the performance of every initiative in real-time. Modules include:  accounts payable, account receivable, payroll, cash management, and others.]]>				
					</description>
					<author>
						<![CDATA[Blackbaud, Inc.]]>				
					</author>
					<pubDate>
						Fri, 18 Aug 2006 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Defect and Project Tracking - TechExcel DevTrack Integrated Solutions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/77135?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=77135&amp;c=CORE</link>
					<description>
						<![CDATA[ DevTrack is the most powerful, scalable and flexible defect and project-tracking software available. Used by development teams of all sizes, from 2 to 2000 users, DevTrack can be customized to meet the needs of any organization. This paper discusses how DevTrack was designed &amp; implemented.]]>				
					</description>
					<author>
						<![CDATA[TechExcel, Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 May 2006 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic Principles Of Customer Service/ds,CORE/oe,utf8/rss.xml">
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					<![CDATA[Service-Oriented Architecture (SOA) - A New Alternative to Traditional Technology Integration]]>				
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						<![CDATA[ This paper will examine the basic premises underlying a Service Oriented Architecture ( SOA ) and describe how universal technology and service adapters, such as those from iWay Software, can help organizations realize the benefits of SOAs.]]>				
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						<![CDATA[Information Builders Inc.]]>				
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						Wed, 01 Mar 2006 00:00:00 EST				
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						<![CDATA[ Executives at First American realized that they were spending an enormous amount of time &amp; money maintaining help desk software that didn&apos;t meet end-user or business reporting needs. Read how TechExcel HelpDesk helped First American address these concerns &amp; save over $2 million in upgrades &amp; hardware costs, &amp; $500,000 annually on maintenance costs.]]>				
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						<![CDATA[TechExcel, Inc.]]>				
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						Mon, 01 Aug 2005 00:00:00 EDT				
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					<![CDATA[Leadership and Corporate Culture]]>				
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						<![CDATA[ A key function of support leadership is creating and maintaining a successful corporate culture - and the process is much more specific and practical than defining missions and visions. This white paper examines what drives the corporate cultures of successful support operations, and seven roles that leaders play in managing these cultures.]]>				
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						Thu, 01 Jan 2004 00:00:00 EST				
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						<![CDATA[ WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support every level of the global organization – executive, analytical, &amp; operational – and make data available, accessible, and meaningful to every person or application that needs it.]]>				
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						<![CDATA[ In today&apos;s economy, mid-sized manufacturers must pay close attention to the management of material, money, and labor. HarrisData Manufacturing delivers an integrated solution to manage all facets of the manufacturing enterprise, including integrated, web-based customer and supplier self-service!]]>				
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						<![CDATA[HarrisData]]>				
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						Wed, 23 May 2001 00:00:00 EDT				
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