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	Basic Principles Of Customer Service  - KnowledgeStorm
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	KnowledgeStorm
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	en-us			
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	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<title>
					<![CDATA[49 Do &apos; s, Don &apos; ts, and Customer Lessons for SAP Upgrades: Going beyond the SAP Upgrade  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140870?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=5140870&amp;c=CORE</link>
					<description>
						<![CDATA[ In this article, the best advice on upgrading to SAP ERP 6.0 is compiled into a list of SAP upgrade do’s and don’ts for your reading enjoyment and practical use. Also included are some customer lessons from those who have upgraded to ERP 6.0 and have stories to tell.]]>				
					</description>
					<author>
						<![CDATA[Panaya, Inc.]]>				
					</author>
					<pubDate>
						Tue, 10 Nov 2009 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140497?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=5140497&amp;c=CORE</link>
					<description>
						<![CDATA[ Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
					<pubDate>
						Thu, 29 Oct 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Five Best Practices for Unified Communications]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140445?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=5140445&amp;c=CORE</link>
					<description>
						<![CDATA[ Enterprises can realize value from their UC programs by following some basic practices, such as allowing for sufficient up-front planning, finding the right champion, and establishing cross-functional teams to manage program implementation. This article provides basic guidelines for implementing a successful UC program. Read on to learn more.]]>				
					</description>
					<author>
						<![CDATA[AT&amp;T Corp]]>				
					</author>
					<pubDate>
						Wed, 28 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Leveraging A Demand-Driven Manufacturing Model To Enhance Profitability]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140007?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=5140007&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper discusses the fundamentals for successful demand-driven fulfillment manufacturing, including optimal channel and customer relationships, informed online buying and selling, flexible product configuration and order fulfillment and integrated operational infrastructures.]]>				
					</description>
					<author>
						<![CDATA[SYSPRO]]>				
					</author>
					<pubDate>
						Fri, 09 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[E-Guide: The Basics of Endpoint Security: Expert Reveals Tips for Finding Data on the Endpoints]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139711?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=5139711&amp;c=CORE</link>
					<description>
						<![CDATA[ In this E-Guide, security expert Mike Chapple reveals tips on finding sensitive information on the endpoint. Get a basic understanding of the algorithms used to detect sensitive information, software tools to assist you in your search for data, and two basic approaches for managing sensitive information.]]>				
					</description>
					<author>
						<![CDATA[Panda Security]]>				
					</author>
					<pubDate>
						Wed, 30 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Choosing the Best Servers for Virtualization]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138779?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=5138779&amp;c=CORE</link>
					<description>
						<![CDATA[ Whether you are deploying virtualization for the first time or looking to increase the value of your existing solution, choosing the right hardware is as important as choosing the right virtualization software.  This paper will discuss some of the basics of server virtualization.]]>				
					</description>
					<author>
						<![CDATA[Intel Corporation]]>				
					</author>
					<pubDate>
						Thu, 03 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[What you should know about cloud backup security]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138442?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=5138442&amp;c=CORE</link>
					<description>
						<![CDATA[ Kevin Beaver, information security consultant with Principle Logic LLC, outlines security issues to consider when deploying cloud or online backup.]]>				
					</description>
					<author>
						<![CDATA[Quantum Corporation]]>				
					</author>
					<pubDate>
						Tue, 25 Aug 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Ensuring proper data deletion or destruction of backup media]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138350?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=5138350&amp;c=CORE</link>
					<description>
						<![CDATA[ Kevin Beaver, information security consultant with Principle Logic LLC, discusses the importance of proper data deletion/destruction for backup media, data deletion options in the market today, and who really needs to be worried about data destruction in this recording.]]>				
					</description>
					<author>
						<![CDATA[Quantum Corporation]]>				
					</author>
					<pubDate>
						Thu, 20 Aug 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Matching Server Virtualization with Advanced Storage Virtualization]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138510?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=5138510&amp;c=CORE</link>
					<description>
						<![CDATA[ The white paper explains the benefits of matching server virtualization with advanced storage virtualization using HP LeftHand SAN and VMware Infrastructure.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Thu, 20 Aug 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[CRM Built for Marketing: The Executive Guide to Selecting CRM that Meets Marketing Needs]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137567?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=5137567&amp;c=CORE</link>
					<description>
						<![CDATA[ How can a company ensure that their marketing department&apos;s needs are represented when choosing an enterprise-level CRM system? This white paper provides core principles companies can use to help them select a CRM system that each marketing team member feels was built just for them.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Thu, 23 Jul 2009 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Infor CRM for Travel &amp; Leisure]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137659?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=5137659&amp;c=CORE</link>
					<description>
						<![CDATA[ Enterprising companies in travel and leisure are using Infor CRM for Travel and Leisure to create a continuous customer dialogue and deliver the highest impact offers at the moment of interaction across business units and channels.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Wed, 01 Jul 2009 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Enabling The Lean Enterprise: A Three-Tiered Approach to Improving Your Operations]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136249?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=5136249&amp;c=CORE</link>
					<description>
						<![CDATA[ Recently, many businesses have used lean principles to move from a decentralized
corporate management mode to a hybrid model &amp;#45; recognizing that different functions require different levels of centralized management to be efficient
and effective. Read this whitepaper to learn a three-tiered approach to improving your operations.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Tue, 02 Jun 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Achieving Sustained Growth through Operational Excellence]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140502?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=5140502&amp;c=CORE</link>
					<description>
						<![CDATA[ Operational excellence is a simple concept with complex implications. Consistently doing things well across every element of the value chain is clear enough in principle. The ultimate goal is a &quot;single source of truth&quot; where senior executives have shared visibility into all parts of the organization, enabling management by facts.]]>				
					</description>
					<author>
						<![CDATA[SAP AG]]>				
					</author>
					<pubDate>
						Tue, 02 Jun 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Sustained Growth Through Operational Excellence]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136310?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=5136310&amp;c=CORE</link>
					<description>
						<![CDATA[ Operational excellence is a simple concept with complex implications. Consistently doing things well across every element of the value chain is clear enough in principle. The ultimate goal is a &quot;single source of truth&quot; where senior executives have shared visibility into all parts of the organisation, enabling management by facts.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Tue, 02 Jun 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[The Forrester Wave: Web Content Management For External Sites, Q2 2009]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137434?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=5137434&amp;c=CORE</link>
					<description>
						<![CDATA[ Check out this report, which examines the findings of a Forrester evaluation of ten leading web content management vendors, to learn about the strongest performers in WCM.]]>				
					</description>
					<author>
						<![CDATA[SDL Tridion]]>				
					</author>
					<pubDate>
						Mon, 01 Jun 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Software Testing eZine Vol.2 &amp; #45; Testing Strategies for Complex Environments: Agile, SOA]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135580?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=5135580&amp;c=CORE</link>
					<description>
						<![CDATA[ In this issue of SearchSoftwareQuality.com&amp;#39;s Software Testing eZine, we&amp;#39;ll discuss a Service Oriented Architecture (SOA) as a new testing environment as well as an Agile software development (ASD) methodology.]]>				
					</description>
					<author>
						<![CDATA[SearchSoftwareQuality.com]]>				
					</author>
					<pubDate>
						Wed, 06 May 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Starting a Search Application]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140659?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=5140659&amp;c=CORE</link>
					<description>
						<![CDATA[ There are many ways that people come to the conclusion that they need a search
application, and a variety of ways in which they can then proceed. Here are some of the steps that users often consider (or maybe should consider) before they&apos;re ready to start building an application.]]>				
					</description>
					<author>
						<![CDATA[Lucid Imagination]]>				
					</author>
					<pubDate>
						Wed, 01 Apr 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Avoiding 7 Common Mistakes of IT Security Compliance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140271?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=5140271&amp;c=CORE</link>
					<description>
						<![CDATA[ This guide describes seven typical mistakes of IT security compliance and how you can use these lessons to help your organization achieve its compliance goals.]]>				
					</description>
					<author>
						<![CDATA[Qualys, Inc.]]>				
					</author>
					<pubDate>
						Wed, 01 Apr 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[eBook: Lean manufacturing and ERP: How to leverage ERP to get lean]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133823?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=5133823&amp;c=CORE</link>
					<description>
						<![CDATA[ A manufacturing firm adopting the principles of lean manufacturing can effectively leverage the company&apos;s ERP system during its transition to lean. This E-Book explains what part of the plant you should start with; the importance of simplifying the ERP system; how to balance the ERP system with lean principles; and what pitfalls to avoid.]]>				
					</description>
					<author>
						<![CDATA[IQMS]]>				
					</author>
					<pubDate>
						Thu, 05 Mar 2009 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[Integrating IP Address Management for Real-time Data and Services Delivery with Central  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133750?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=5133750&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explains the importance of IP address management, discusses the criteria for an ideal IP address management solution, and explains the features and advantages of the Infoblox IP address management solution.]]>				
					</description>
					<author>
						<![CDATA[Infoblox]]>				
					</author>
					<pubDate>
						Mon, 02 Mar 2009 00:00:00 EST				
					</pubDate>
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					<![CDATA[The Five Keys to Organic Growth: How to Drive Profitable Relationships with Predictive  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133538?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=5133538&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper makes the case for using predictive analytics to drive organic growth&amp;#44; and gives two different methods for measuring financial return.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[CRM Built for Sales: The Executive Guide to Selecting CRM That Meets Sales Needs]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133573?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=5133573&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper provides core principles companies can use to help them select a CRM system that each sales user feels was built just for them.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic%20Principles%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic%20Principles%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[CRM Built for Customer Service: The Executive Guide to Selecting CRM that Meets Service Needs]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5131900?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=5131900&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explores core principles companies can use to help them select a CRM system.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic%20Principles%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic%20Principles%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133574?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=5133574&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy.  This guide provides insight to help you take a more customer-centric view of your business.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[NEMA Electrical Enclosures &amp; Industrial Cabinets]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96432?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=96432&amp;c=CORE</link>
					<description>
						<![CDATA[ AutomationDirect offers hundreds of non-metallic fiberglass enclosures from Hubbell-Wiegmann. These electric enclosures are designed for harsh outdoor environments requiring NEMA 3R or 4X ratings.]]>				
					</description>
					<author>
						<![CDATA[AutomationDirect]]>				
					</author>
					<pubDate>
						Fri, 13 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic%20Principles%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic%20Principles%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Understanding the Basic Configuration of the Adaptive Security Appliance (ASA)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133220?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=5133220&amp;c=CORE</link>
					<description>
						<![CDATA[ The Adaptive Security Appliance is the latest firewall appliance in the Cisco security arsenal and provides a number of services to protect your &amp;#34;trusted&amp;#34; network users from &amp;#34;untrusted&amp;#34; users.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Tue, 10 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic%20Principles%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic%20Principles%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[MPLS: What Is It &amp; #63; What Can It Do for Me &amp; #63;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5132038?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=5132038&amp;c=CORE</link>
					<description>
						<![CDATA[ MPLS is a foundational technology that allows service providers and enterprise architects to offer state&amp;#45;of&amp;#45;the art networking to their customers.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Fri, 23 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic%20Principles%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic%20Principles%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Real &amp; #45;time Shop Floor Integration &amp; #44; Simplified: The Right ERP System Can Make It  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/102555?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=102555&amp;c=CORE</link>
					<description>
						<![CDATA[ The key to achieving cost&amp;#45;effective savings in the supply chain is to exchange information accurately and quickly in real-time.]]>				
					</description>
					<author>
						<![CDATA[IQMS]]>				
					</author>
					<pubDate>
						Wed, 24 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic%20Principles%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
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			</item>
		
			<item>					
					<title>
					<![CDATA[Dell Microsoft Windows Server 2008 Hyper-V Reference Architecture]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136383?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=5136383&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper proposes several sample virtualization architectures based on Dell&apos;s server and storage products. Architectures are divided into three main categories: Small, Medium, and Large. These categories are based on the features and capacity of each product, as well as the complexity of the overall architecture.]]>				
					</description>
					<author>
						<![CDATA[Dell and Microsoft]]>				
					</author>
					<pubDate>
						Fri, 05 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic%20Principles%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic%20Principles%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Zen and the Art of the Balanced Scorecard]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139152?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=5139152&amp;c=CORE</link>
					<description>
						<![CDATA[ Today the use of balanced scorecards for performance management has become a hallmark of a well-run company. This paper will provide guiding principles to help your company&apos;s overall performance.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Mon, 01 Dec 2008 00:00:00 EST				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic%20Principles%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Router Essentials]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100929?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=100929&amp;c=CORE</link>
					<description>
						<![CDATA[ Build a basic foundation of knowledge about routers, the devices that allow you to move packets between networks, by reading this white paper.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Sat, 11 Oct 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic%20Principles%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic%20Principles%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[E-book: The Top 5 IT Budget Killers (and How You Can Fight Back)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100718?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=100718&amp;c=CORE</link>
					<description>
						<![CDATA[ This e&amp;#45;book by IBM&amp;#44; will introduce you to the five big IT budget killers and some of the best ways to knock them out.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Fri, 03 Oct 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic%20Principles%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic%20Principles%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[5 Levels of Agile Planning: From Enterprise Product Vision to Team Stand-up]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99047?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=99047&amp;c=CORE</link>
					<description>
						<![CDATA[ Existing agile methods often focus on small, single-team projects, overlooking the broader impact of large programs. This paper outlines a distinct planning framework that has been successful in large-scale agile software development projects and relies..]]>				
					</description>
					<author>
						<![CDATA[Rally Software Development Corp.]]>				
					</author>
					<pubDate>
						Fri, 15 Aug 2008 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Principles of Agile Architecture]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99049?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=99049&amp;c=CORE</link>
					<description>
						<![CDATA[ The benefits of Agile methods are becoming more obvious and compelling. While the most popular practices were developed and proven in small team environments&amp;#44; the interest and need for using Agile in the enterprise is growing rapidly...]]>				
					</description>
					<author>
						<![CDATA[Rally Software Development Corp.]]>				
					</author>
					<pubDate>
						Thu, 14 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic%20Principles%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic%20Principles%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Choosing The Right Hardware and Software for Data Protection Solutions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137350?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=5137350&amp;c=CORE</link>
					<description>
						<![CDATA[ With the increasing importance of disk-based data protection, the question arises on what are the relative choices of disk and tape for basic operational recovery.  The answer lies in what data protection software technologies are used and for what reasons.  This white paper gives more information.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Wed, 18 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic%20Principles%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic%20Principles%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[CONSOLIDATING ORACLE &amp; reg; SIEBEL CRM 8 ON A SINGLE SUN SPARC ENTERPRISE &amp; reg; SERVER]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136267?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=5136267&amp;c=CORE</link>
					<description>
						<![CDATA[ Recognizing the need to grow efficiently while scaling Siebel CRM 8 capabilities, Sun created a proof-of-concept solution that consolidates Web, Gateway, Application, and Database tiers on a single Sun SPARC Enterprise&amp;reg; T5440 server, reducing the number of physical machines needed to effectively deploy applications.]]>				
					</description>
					<author>
						<![CDATA[Sun Microsystems, Inc.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic%20Principles%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Agency Chooses New Technology to Drive Up Tourism and Strengthen Customer Relations]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139048?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=5139048&amp;c=CORE</link>
					<description>
						<![CDATA[ The goal of South African Tourism&apos;s global employees is to increase tourism to the nation to help enhance the nation&apos;s economy. To address this issue they utilized the research of a tier-one customer relationship management consultancy and selected Microsoft Dynamics&amp;trade; CRM 4.0.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Mon, 14 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic%20Principles%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic%20Principles%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Syberworks Learning Management System Product Suite]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94867?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=94867&amp;c=CORE</link>
					<description>
						<![CDATA[ This complete product suite is designed to facilitate the development, dissemination, measurement, and management of corporate knowledge to improve productivity and performance.]]>				
					</description>
					<author>
						<![CDATA[SyberWorks, Inc.]]>				
					</author>
					<pubDate>
						Mon, 17 Mar 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic%20Principles%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Show Me: Automatic Presentation for Visual Analysis]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93852?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=93852&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn about an integrated set of user interface commands and defaults that incorporate automatic presentation into a visual analysis system. Explore best practices for graphic design and visual analysis that will enhance the user experience.]]>				
					</description>
					<author>
						<![CDATA[Tableau Software]]>				
					</author>
					<pubDate>
						Wed, 20 Feb 2008 00:00:00 EST				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic%20Principles%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Anatomy of a PeopleSoft Enterprise Archiving Project]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138812?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=5138812&amp;c=CORE</link>
					<description>
						<![CDATA[ The basic principles for managing an archiving project presented in this paper can help you initiate and plan an archiving strategy that meets your organization’s requirements.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic%20Principles%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Anatomy of an Oracle E-Business Suite Archiving Project]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138820?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=5138820&amp;c=CORE</link>
					<description>
						<![CDATA[ Companies worldwide are affirming the value of database archiving as a best practice for managing application data growth. The basic principles for managing an archiving project presented in this paper can help you initiate and plan an archiving strategy that meets your organization’s requirements.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Basic%20Principles%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Anatomy of a JD Edwards EnterpriseOne Archiving Project]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138819?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=5138819&amp;c=CORE</link>
					<description>
						<![CDATA[ The basic principles for managing an archiving project presented in this paper can help you initiate and plan an archiving strategy that meets your organization’s requirements.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[Anatomy of a Siebel CRM Archiving Project]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138814?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=5138814&amp;c=CORE</link>
					<description>
						<![CDATA[ The basic principles for managing an archiving project presented in this paper can help you initiate and plan an archiving strategy that meets your organization’s requirements.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[Let Customer Feedback Do the Driving]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135591?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=5135591&amp;c=CORE</link>
					<description>
						<![CDATA[ As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Thu, 31 May 2007 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[Lean Scheduling and Execution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140395?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=5140395&amp;c=CORE</link>
					<description>
						<![CDATA[ This benchmark study showcases the operational performance benefits manufacturers are currently enjoying due to the adoption of Lean scheduling and execution principles.]]>				
					</description>
					<author>
						<![CDATA[SAP AG]]>				
					</author>
					<pubDate>
						Tue, 01 May 2007 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Tips on Applying for and Passing the PMP or CAPM Exam: Updated for PMBOK 4th Edition]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/102267?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=102267&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper outlines the application process for both the PMP and CAPM exams, explains the composition of the exam questions, provides tips for successfully passing the exam, and lists the requirements to maintain certification.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Tue, 09 Jan 2007 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Power and Cooling Capacity Management for Data Centers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93178?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=93178&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper describes the principles for achieving power and cooling capacity management.]]>				
					</description>
					<author>
						<![CDATA[APC]]>				
					</author>
					<pubDate>
						Mon, 01 Jan 2007 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[Migrating Millions to IP: A Mission Impossible &amp; #63; Not with a Migration Control Center]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136571?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=5136571&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper describes the key business drivers for the creation and operation of the MCC&amp;#44; the critical functions of the MCC&amp;#44; and the basic principles for establishing an effective MCC organization.]]>				
					</description>
					<author>
						<![CDATA[Alcatel-Lucent]]>				
					</author>
					<pubDate>
						Mon, 01 Jan 2007 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Service-Oriented Architecture (SOA) - A New Alternative to Traditional Technology Integration]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/81313?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=81313&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper will examine the basic premises underlying a Service Oriented Architecture ( SOA ) and describe how universal technology and service adapters, such as those from iWay Software, can help organizations realize the benefits of SOAs.]]>				
					</description>
					<author>
						<![CDATA[Information Builders Inc.]]>				
					</author>
					<pubDate>
						Wed, 01 Mar 2006 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[WebFOCUS Operational Enterprise Business Intelligence]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/25808?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Basic Principles Of Customer Service&amp;n=25808&amp;c=CORE</link>
					<description>
						<![CDATA[ WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support every level of the global organization – executive, analytical, &amp; operational – and make data available, accessible, and meaningful to every person or application that needs it.]]>				
					</description>
					<author>
						<![CDATA[Information Builders Inc.]]>				
					</author>
					<pubDate>
						Tue, 25 Sep 2001 00:00:00 EDT				
					</pubDate>
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