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	Benchmarks Key Performance Indicators Customer Service Wireless Mobile  - KnowledgeStorm
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	KnowledgeStorm
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	Copyright &amp;#169; 2008<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<title>
					<![CDATA[Quest MessageStats™]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95669?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Benchmarks Key Performance Indicators Customer Service Wireless Mobile&amp;n=95669&amp;c=CORE</link>
					<description>
						<![CDATA[ Quest MessageStats empowers executive management, Information Technology (IT) managers, and Exchange administrators to perform business-critical analysis and reporting on Exchange e-mail infrastructures.]]>				
					</description>
					<author>
						<![CDATA[Quest Software, Inc]]>				
					</author>
					<pubDate>
						Tue, 12 Aug 2008 00:00:00 EDT				
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					<title>
					<![CDATA[Mobile Device Security - The Eight Areas of Risk]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99085?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Benchmarks Key Performance Indicators Customer Service Wireless Mobile&amp;n=99085&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper identifies the eight areas of risk surrounding mobile devices.]]>				
					</description>
					<author>
						<![CDATA[Nokia.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[Strategies for Supporting Next-generation Networks: Proactive, Predictive &amp; Preventive]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98889?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Benchmarks Key Performance Indicators Customer Service Wireless Mobile&amp;n=98889&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper dimensions the two-stage evolution from today’s prevalent product level support model to network-level support and ultimately to service-level support.]]>				
					</description>
					<author>
						<![CDATA[Alcatel Lucent]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Demonstrating the Business Value of Mobile Device Management in the Enterprise]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99075?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Benchmarks Key Performance Indicators Customer Service Wireless Mobile&amp;n=99075&amp;c=CORE</link>
					<description>
						<![CDATA[ Mobile device management (MDM) in the enterprise has evolved with its rise from niche application to mission-critical IT process. This IDC white paper takes a look at the evolution of MDM and how it is influencing business requirements.]]>				
					</description>
					<author>
						<![CDATA[Nokia.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Visibility and Control to Monitor and Measure Project Performance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98294?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Benchmarks Key Performance Indicators Customer Service Wireless Mobile&amp;n=98294&amp;c=CORE</link>
					<description>
						<![CDATA[ Telelogic Dashboard™, a decision-making dashboard for project management, gives project managers quick insight into project risk, status, and trends by automating the collection, analysis, and reporting of measurement data from Telelogic Change™ and Telelogic DOORS®.]]>				
					</description>
					<author>
						<![CDATA[Telelogic, An IBM Company]]>				
					</author>
					<pubDate>
						Sat, 12 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Increase First Contact Resolution: The Key to Superior Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98146?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Benchmarks Key Performance Indicators Customer Service Wireless Mobile&amp;n=98146&amp;c=CORE</link>
					<description>
						<![CDATA[ John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online-GotoAssist]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Maximizing Mobile Worker Productivity]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97938?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Benchmarks Key Performance Indicators Customer Service Wireless Mobile&amp;n=97938&amp;c=CORE</link>
					<description>
						<![CDATA[ The intent of this Yankee Group Report is to identify the secure mobile solutions available in the market, and how these technologies map back to the requirements of today’s mobile enterprise.]]>				
					</description>
					<author>
						<![CDATA[NetMotion Wireless.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[BAM: Smart Decisions with Real-Time Visibility]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97329?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Benchmarks Key Performance Indicators Customer Service Wireless Mobile&amp;n=97329&amp;c=CORE</link>
					<description>
						<![CDATA[ This Webcast discusses how Business Activity Monitoring (BAM) can be used to enhance visibility and insight into core business processes to improve overall business operations.]]>				
					</description>
					<author>
						<![CDATA[IBM.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Orange County Sheriff’s Department Increases Mobile User Productivity]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97942?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Benchmarks Key Performance Indicators Customer Service Wireless Mobile&amp;n=97942&amp;c=CORE</link>
					<description>
						<![CDATA[ Mobility XE solved the numerous challenges that OCSD faced in their wireless deployment and provided a secure VPN tunnel for all data transmitted across the wireless networks.]]>				
					</description>
					<author>
						<![CDATA[NetMotion Wireless.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Calculating Utilization]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97655?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Benchmarks Key Performance Indicators Customer Service Wireless Mobile&amp;n=97655&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper reviews existing TPSA benchmark data regarding utilization targets and services mix.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online-GotoAssist]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Key Performance Indicators Drive Best Practices for General Contractors]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97533?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Benchmarks Key Performance Indicators Customer Service Wireless Mobile&amp;n=97533&amp;c=CORE</link>
					<description>
						<![CDATA[ In uncertain economic times, construction companies can improve their competitiveness by understanding and acting upon Key Performance Indicators, as demonstrated in this white paper.]]>				
					</description>
					<author>
						<![CDATA[Microsoft Dynamics.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Empowering Store Managers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97959?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Benchmarks Key Performance Indicators Customer Service Wireless Mobile&amp;n=97959&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper discusses about the tool that enables the convergence of the results from various systems across the value chain and provides a simplistic but holistic view that will empower the Store Managers in proactive decision making.]]>				
					</description>
					<author>
						<![CDATA[WiPro]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[There Is No Execution without Integration]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97596?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Benchmarks Key Performance Indicators Customer Service Wireless Mobile&amp;n=97596&amp;c=CORE</link>
					<description>
						<![CDATA[ This benchmark is a roadmap for reducing overall manufacturing costs through the utilization of manufacturing technologies.]]>				
					</description>
					<author>
						<![CDATA[Apriso Corporation]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[LiveWire Mobile Brings Music to Your Ears with Insight from Business Objects]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97064?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Benchmarks Key Performance Indicators Customer Service Wireless Mobile&amp;n=97064&amp;c=CORE</link>
					<description>
						<![CDATA[ LiveWire Mobile needed a way of managing the royalty stream for end-user downloads, measuring performance and the end-user experience, and analyzing trends quickly.]]>				
					</description>
					<author>
						<![CDATA[Business Objects]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
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					<title>
					<![CDATA[Improve the Efficiency and Productivity of Healthcare Workers--with NetMotion Wireless’  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97930?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Benchmarks Key Performance Indicators Customer Service Wireless Mobile&amp;n=97930&amp;c=CORE</link>
					<description>
						<![CDATA[ Mobility XE has proved to be a vital component acting as the fulcrum in maintaining the wireless connection, and giving clinicians access to their applications.]]>				
					</description>
					<author>
						<![CDATA[NetMotion Wireless.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[GoToMyPC Corporate]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96775?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Benchmarks Key Performance Indicators Customer Service Wireless Mobile&amp;n=96775&amp;c=CORE</link>
					<description>
						<![CDATA[ GoToMyPC Corporate uses advanced Web-based screen-sharing technology that works with your existing security, network and configuration and your existing Internet infrastructure]]>				
					</description>
					<author>
						<![CDATA[Citrix Online - GotoMyPC]]>				
					</author>
					<pubDate>
						Wed, 21 May 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Sales Order Management Software for .Net2.0]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96412?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Benchmarks Key Performance Indicators Customer Service Wireless Mobile&amp;n=96412&amp;c=CORE</link>
					<description>
						<![CDATA[ Provide superior service by addressing your customers’ individual needs. Automate manual processes using electronic workflows and integrate your on-line transactions between customers and suppliers.]]>				
					</description>
					<author>
						<![CDATA[SLINGSHOT.]]>				
					</author>
					<pubDate>
						Tue, 06 May 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Advanced Financial Management Software for .Net2.0]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96407?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Benchmarks Key Performance Indicators Customer Service Wireless Mobile&amp;n=96407&amp;c=CORE</link>
					<description>
						<![CDATA[ Know your exact cash position. Report quickly and with confidence to your management and regulators. Speed processing and lower administrative overheads with Slingshot&apos;s Advanced Financial Management modules.]]>				
					</description>
					<author>
						<![CDATA[SLINGSHOT.]]>				
					</author>
					<pubDate>
						Tue, 06 May 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Purchasing, Procurement and Requisition Management Software for .Net2.0]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96411?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Benchmarks Key Performance Indicators Customer Service Wireless Mobile&amp;n=96411&amp;c=CORE</link>
					<description>
						<![CDATA[ Using familiar internet purchasing conventions, empower your procurement team to buy capital, service and hard goods within a secure, auditable and workflow controlled environment.]]>				
					</description>
					<author>
						<![CDATA[SLINGSHOT.]]>				
					</author>
					<pubDate>
						Tue, 06 May 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Inventory, Warehouse and Supply Chain Management Software for .Net2.0]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96413?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Benchmarks Key Performance Indicators Customer Service Wireless Mobile&amp;n=96413&amp;c=CORE</link>
					<description>
						<![CDATA[ Inventory, warehouse and supply chain management is as much an art as it is a science. Slingshot’s web based applications provide you with the tools that enable you to take your craft further than ever before.]]>				
					</description>
					<author>
						<![CDATA[SLINGSHOT.]]>				
					</author>
					<pubDate>
						Tue, 06 May 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Podcast: Trends, Challenges, and Innovations in Enterprise Mobility]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96833?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Benchmarks Key Performance Indicators Customer Service Wireless Mobile&amp;n=96833&amp;c=CORE</link>
					<description>
						<![CDATA[ Gain insight into a practical, solutions-oriented approach as well as how you can mobilize line of business applications while minimizing TCO.]]>				
					</description>
					<author>
						<![CDATA[OQO, Inc.]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[A Quick ROI and Low TCO Approach to Mobilizing Enterprise Applications]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96501?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Benchmarks Key Performance Indicators Customer Service Wireless Mobile&amp;n=96501&amp;c=CORE</link>
					<description>
						<![CDATA[ This webinar takes a practical, solutions-oriented approach and looks at how business and IT managers can mobilize line of business applications while minimizing TCO.]]>				
					</description>
					<author>
						<![CDATA[OQO, Inc.]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Benchmarks Key Performance Indicators Customer Service Wireless Mobile/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Benchmarks Key Performance Indicators Customer Service Wireless Mobile/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Dispatch Direct: Service Call Dispatching]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95824?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Benchmarks Key Performance Indicators Customer Service Wireless Mobile&amp;n=95824&amp;c=CORE</link>
					<description>
						<![CDATA[ Dispatch Direct service call software will help you run and manage your services business or divisions with increased efficiency, productivity and superior customer service.]]>				
					</description>
					<author>
						<![CDATA[Dispatch Direct]]>				
					</author>
					<pubDate>
						Thu, 17 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Benchmarks Key Performance Indicators Customer Service Wireless Mobile/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Benchmarks Key Performance Indicators Customer Service Wireless Mobile/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Akamai Electronic Software Delivery Best Practices: Improving Download Completion Rates to  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95847?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Benchmarks Key Performance Indicators Customer Service Wireless Mobile&amp;n=95847&amp;c=CORE</link>
					<description>
						<![CDATA[ The Akamai Electronic Software Delivery solution enables software vendors to drastically improve their download completion rates by offering superior user download experience through increased speed, reliability, visibility and control.]]>				
					</description>
					<author>
						<![CDATA[Akamai Technologies.]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Benchmarks Key Performance Indicators Customer Service Wireless Mobile/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Benchmarks Key Performance Indicators Customer Service Wireless Mobile/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Webcast Locking down mobile data]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96198?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Benchmarks Key Performance Indicators Customer Service Wireless Mobile&amp;n=96198&amp;c=CORE</link>
					<description>
						<![CDATA[ If your mobile computing strategy is weak, or worse, non-existent, check out this webcast which will outline acceptable use policies and security policies suitable for midmarket organizations.]]>				
					</description>
					<author>
						<![CDATA[BlackBerry]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Benchmarks Key Performance Indicators Customer Service Wireless Mobile/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Benchmarks Key Performance Indicators Customer Service Wireless Mobile/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[FAQs on mobile policies]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96251?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Benchmarks Key Performance Indicators Customer Service Wireless Mobile&amp;n=96251&amp;c=CORE</link>
					<description>
						<![CDATA[ This expert podcast details the criteria for making sure your usage policy fulfills your needs.]]>				
					</description>
					<author>
						<![CDATA[BlackBerry]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Benchmarks Key Performance Indicators Customer Service Wireless Mobile/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Benchmarks Key Performance Indicators Customer Service Wireless Mobile/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Mobile Inventory Control &amp; Management: IRMS Go-Kit]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96213?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Benchmarks Key Performance Indicators Customer Service Wireless Mobile&amp;n=96213&amp;c=CORE</link>
					<description>
						<![CDATA[ The IRMS Go-Kit is a fully functional warehouse contained within a prepared storage case. It is ready to go at a moment&apos;s notice and contains everything necessary to run paperless distribution and medical dispensing facilities. IWS can assist w…]]>				
					</description>
					<author>
						<![CDATA[Integrated Warehouse Solutions.]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Benchmarks Key Performance Indicators Customer Service Wireless Mobile/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Benchmarks Key Performance Indicators Customer Service Wireless Mobile/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ERP for Service Organizations]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95262?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Benchmarks Key Performance Indicators Customer Service Wireless Mobile&amp;n=95262&amp;c=CORE</link>
					<description>
						<![CDATA[ Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations.  It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.]]>				
					</description>
					<author>
						<![CDATA[Epicor Software Corporation.]]>				
					</author>
					<pubDate>
						Tue, 25 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Benchmarks Key Performance Indicators Customer Service Wireless Mobile/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Benchmarks Key Performance Indicators Customer Service Wireless Mobile/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Hidden Dangers in the Mobile Worker Jungle]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94628?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Benchmarks Key Performance Indicators Customer Service Wireless Mobile&amp;n=94628&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper, offers a number of scalable solutions that are easy for IT to install and maintain, while providing a reliable, faster, and more secure experience for all of the company’s mobile and remote workers.]]>				
					</description>
					<author>
						<![CDATA[Blue Coat]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Benchmarks Key Performance Indicators Customer Service Wireless Mobile/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Benchmarks Key Performance Indicators Customer Service Wireless Mobile/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Key Considerations When Mobilizing Small or Medium Sized Business]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94668?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Benchmarks Key Performance Indicators Customer Service Wireless Mobile&amp;n=94668&amp;c=CORE</link>
					<description>
						<![CDATA[ Download this white paper to learn about the key issues that small and medium-sized companies need to consider when evaluating a wireless solution, discover ways in which the BlackBerry solution can maximize business and ROI.]]>				
					</description>
					<author>
						<![CDATA[BlackBerry]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Benchmarks Key Performance Indicators Customer Service Wireless Mobile/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Benchmarks Key Performance Indicators Customer Service Wireless Mobile/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[BlackBerry for Investments: Handheld Device Trends in the US Retail Brokerage Advisory Industry]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94685?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Benchmarks Key Performance Indicators Customer Service Wireless Mobile&amp;n=94685&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper examines the usage of wireless handheld devices within the US Retail Brokerage industry with a focus on financial advisors.]]>				
					</description>
					<author>
						<![CDATA[BlackBerry]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Benchmarks Key Performance Indicators Customer Service Wireless Mobile/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Benchmarks Key Performance Indicators Customer Service Wireless Mobile/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The CIO &apos; s Guide to Wireless in the Enterprise]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94670?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Benchmarks Key Performance Indicators Customer Service Wireless Mobile&amp;n=94670&amp;c=CORE</link>
					<description>
						<![CDATA[ Mobile devices are no longer just for high-level executives. More and more employees are discovering the benefits of being connected to the corporate email server. Learn more about today&apos;s wireless technologies and deploying them within organizations.]]>				
					</description>
					<author>
						<![CDATA[BlackBerry]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Benchmarks Key Performance Indicators Customer Service Wireless Mobile/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Benchmarks Key Performance Indicators Customer Service Wireless Mobile/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[True Mobilitie with Oracle Solutions: Integration, Domain Expertise, and Scalability]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94944?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Benchmarks Key Performance Indicators Customer Service Wireless Mobile&amp;n=94944&amp;c=CORE</link>
					<description>
						<![CDATA[ In this case study learn how Mobiliite is changing the telecom industry by leveraging technology to provide an entirely different financial model for deploying, upgrading, and owning wireless and networks and towers.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Benchmarks Key Performance Indicators Customer Service Wireless Mobile/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Benchmarks Key Performance Indicators Customer Service Wireless Mobile/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Primavera ProSight: Propose and Control Project and Investment Portfolios]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93586?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Benchmarks Key Performance Indicators Customer Service Wireless Mobile&amp;n=93586&amp;c=CORE</link>
					<description>
						<![CDATA[ Primavera ProSight is a portfolio management solution that helps you make better, more strategically aligned investment decisions. It captures enterprise data and facilitates best practices to help you increase employee productivity, reduce initiative failures, and generate a healthier bottom-line.]]>				
					</description>
					<author>
						<![CDATA[Primavera Systems Inc.]]>				
					</author>
					<pubDate>
						Thu, 14 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Benchmarks Key Performance Indicators Customer Service Wireless Mobile/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Benchmarks Key Performance Indicators Customer Service Wireless Mobile/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Sphinx Increases Sales Efficiency and Customer Satisfaction with KPN &apos; s FlexiBel Managed  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93197?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Benchmarks Key Performance Indicators Customer Service Wireless Mobile&amp;n=93197&amp;c=CORE</link>
					<description>
						<![CDATA[ In this case study Sphinx achieved its goal to increase the efficiency of their sales and support organizations, with the successful implementation of the FlexiBel Managed IP PBX service.]]>				
					</description>
					<author>
						<![CDATA[Alcatel Lucent]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Benchmarks Key Performance Indicators Customer Service Wireless Mobile/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Benchmarks Key Performance Indicators Customer Service Wireless Mobile/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[IT Service Management Metrics That Matter: Four Key Benchmarks for Improving IT Performance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93672?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Benchmarks Key Performance Indicators Customer Service Wireless Mobile&amp;n=93672&amp;c=CORE</link>
					<description>
						<![CDATA[ High performing organizations utilize processes and controls which achieve their operational effectiveness and efficiency objectives. This white paper outlines IT best practices that give the highest rate of performance return for your organization.]]>				
					</description>
					<author>
						<![CDATA[Tripwire Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Benchmarks Key Performance Indicators Customer Service Wireless Mobile/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Benchmarks Key Performance Indicators Customer Service Wireless Mobile/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Revitalizing Healthcare Delivery with Mobile Communications: Meeting Healthcare &apos; s Needs]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93107?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Benchmarks Key Performance Indicators Customer Service Wireless Mobile&amp;n=93107&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper is the third in a four-part series that addresses mobile communications in the healthcare industry. Part Three addresses the key issues surrounding the selection and adoption of a wireless solution within the healthcare industry.]]>				
					</description>
					<author>
						<![CDATA[BlackBerry]]>				
					</author>
					<pubDate>
						Tue, 01 Jan 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Benchmarks Key Performance Indicators Customer Service Wireless Mobile/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Benchmarks Key Performance Indicators Customer Service Wireless Mobile/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Mobile Field Services Best Practices]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/92074?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Benchmarks Key Performance Indicators Customer Service Wireless Mobile&amp;n=92074&amp;c=CORE</link>
					<description>
						<![CDATA[ According to Aberdeen research, mobile technology is a critical enabler of delivering efficient post-sale service and a natural tool for field service operations. Aberdeen Group examined the field service strategies, capabilities, and related technologies of nearly 250 companies. This paper provides best practices gleaned from that study.]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Thu, 01 Nov 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Benchmarks Key Performance Indicators Customer Service Wireless Mobile/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Benchmarks Key Performance Indicators Customer Service Wireless Mobile/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Lawson Healthcare Solutions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/89441?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Benchmarks Key Performance Indicators Customer Service Wireless Mobile&amp;n=89441&amp;c=CORE</link>
					<description>
						<![CDATA[ Lawson delivers healthcare business applications which help healthcare organizations improve their margins. Lawson has offered healthcare-focused solutions for over a decade. We currently serve eight of the top 10 IDNs, over 500 healthcare organizations, and more than 4500 healthcare facilities.]]>				
					</description>
					<author>
						<![CDATA[Lawson Software]]>				
					</author>
					<pubDate>
						Thu, 26 Jul 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Benchmarks Key Performance Indicators Customer Service Wireless Mobile/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Benchmarks Key Performance Indicators Customer Service Wireless Mobile/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Astute Solutions and AberdeenGroup Benchmark Report: The Multi-Channel Call Center Agent -  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/89796?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Benchmarks Key Performance Indicators Customer Service Wireless Mobile&amp;n=89796&amp;c=CORE</link>
					<description>
						<![CDATA[ The traditional call center supports four separate channels; web self-service, email, chat and voice. Aberdeen research shows that companies evaluating methods to reduce costs recognized the efficiencies of utilizing a single agent across all of the traditional channels.]]>				
					</description>
					<author>
						<![CDATA[Astute Solutions]]>				
					</author>
					<pubDate>
						Sun, 01 Jul 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Benchmarks Key Performance Indicators Customer Service Wireless Mobile/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Benchmarks Key Performance Indicators Customer Service Wireless Mobile/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Multi-Channel Call Center Agent - Reality or Myth? - an AberdeenGroup Report sponsored  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/89897?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Benchmarks Key Performance Indicators Customer Service Wireless Mobile&amp;n=89897&amp;c=CORE</link>
					<description>
						<![CDATA[ Read how AberdeenGroup&apos;s research, which represents a strong cross-section of industry, clearly shows that Best-in-Class companies are moving to multiple channel agent support. To achieve this, companies should look at implementing the recommendations found in this white paper.]]>				
					</description>
					<author>
						<![CDATA[Astute Solutions]]>				
					</author>
					<pubDate>
						Sun, 01 Apr 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Benchmarks Key Performance Indicators Customer Service Wireless Mobile/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Benchmarks Key Performance Indicators Customer Service Wireless Mobile/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Astute Solutions and AberdeenGroup Benchmark Report: The Contact Center as a Profit Center ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/85731?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Benchmarks Key Performance Indicators Customer Service Wireless Mobile&amp;n=85731&amp;c=CORE</link>
					<description>
						<![CDATA[ This Aberdeen Group benchmark report summarizes research conducted with call center, customer experience, and operations executives at over 150 companies. It outlines strategies, technology investments, practices, and innovations of best-in-class contact centers, and recommends specific improvement activities to help achieve contact center goals.]]>				
					</description>
					<author>
						<![CDATA[Astute Solutions]]>				
					</author>
					<pubDate>
						Wed, 01 Nov 2006 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Benchmarks Key Performance Indicators Customer Service Wireless Mobile/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Benchmarks Key Performance Indicators Customer Service Wireless Mobile/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Podcast: Securing Mobile Devices on Converged Networks]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/84910?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Benchmarks Key Performance Indicators Customer Service Wireless Mobile&amp;n=84910&amp;c=CORE</link>
					<description>
						<![CDATA[ This podcast will provide an overview of the security threats facing mobile devices &amp; the existing solutions for shoring up those security holes. It will also discuss a new technical specification from the Trusted Computing Group--developed to address the specific global needs of wireless &amp; mobile security from a consumer &amp; enterprise perspective.]]>				
					</description>
					<author>
						<![CDATA[Trusted Computing Group Administration]]>				
					</author>
					<pubDate>
						Fri, 01 Sep 2006 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Benchmarks Key Performance Indicators Customer Service Wireless Mobile/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Securing Mobile Devices on Converged Networks]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/84653?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Benchmarks Key Performance Indicators Customer Service Wireless Mobile&amp;n=84653&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper will provide an overview of the security threats facing mobile devices &amp; the existing solutions for shoring up those security holes. It will also discuss a new technical specification from the Trusted Computing Group--developed to address the specific global needs of wireless &amp; mobile security from a consumer &amp; enterprise perspective.]]>				
					</description>
					<author>
						<![CDATA[Trusted Computing Group Administration]]>				
					</author>
					<pubDate>
						Tue, 01 Aug 2006 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Benchmarks Key Performance Indicators Customer Service Wireless Mobile/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[A Solution for Manufacturing Excellence in the Global Marketplace]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/84038?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Benchmarks Key Performance Indicators Customer Service Wireless Mobile&amp;n=84038&amp;c=CORE</link>
					<description>
						<![CDATA[ The move to global manufacturing is now a stark reality for enterprises. Companies are shifting their supply chains and moving manufacturing plants to seize advantages in costs or to drive faster production. The problem is a disconnect between ERP and the various factory floors that are distributed across countries and continents.]]>				
					</description>
					<author>
						<![CDATA[Apriso® Corporation]]>				
					</author>
					<pubDate>
						Tue, 01 Aug 2006 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Benchmarks Key Performance Indicators Customer Service Wireless Mobile/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Benchmarks Key Performance Indicators Customer Service Wireless Mobile/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Astea Alliance Service Management Suite]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/77202?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Benchmarks Key Performance Indicators Customer Service Wireless Mobile&amp;n=77202&amp;c=CORE</link>
					<description>
						<![CDATA[ Astea Alliance service management suite integrates &amp; optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, &amp; Sales &amp; Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Wed, 07 Sep 2005 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Benchmarks Key Performance Indicators Customer Service Wireless Mobile/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Benchmarks Key Performance Indicators Customer Service Wireless Mobile/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Astea Alliance Application Extensions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/77214?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Benchmarks Key Performance Indicators Customer Service Wireless Mobile&amp;n=77214&amp;c=CORE</link>
					<description>
						<![CDATA[ Application Extensions include: Analytic facilities, which provide real-time analysis of business performance; Customer portals, allowing access to timely &amp; accurate data about customer account or service orders; &amp; Mobile capabilities, that empower field forces to fully participate in corporate goals for revenue optimization &amp; customer retention.]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Wed, 07 Sep 2005 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Benchmarks Key Performance Indicators Customer Service Wireless Mobile/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Benchmarks Key Performance Indicators Customer Service Wireless Mobile/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[2005 Service and Support Metrics Survey]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/74058?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Benchmarks Key Performance Indicators Customer Service Wireless Mobile&amp;n=74058&amp;c=CORE</link>
					<description>
						<![CDATA[ Support is undergoing a quiet revolution. During the recent technology downturn, it was service and support revenue that sustained many companies. This report presents top level benchmarks of the key metrics used in determining support success.]]>				
					</description>
					<author>
						<![CDATA[CRMindustry.com]]>				
					</author>
					<pubDate>
						Tue, 01 Mar 2005 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Benchmarks Key Performance Indicators Customer Service Wireless Mobile/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Benchmarks Key Performance Indicators Customer Service Wireless Mobile/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Revenue Analytics and Financial Forecasting Software]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/72640?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Benchmarks Key Performance Indicators Customer Service Wireless Mobile&amp;n=72640&amp;c=CORE</link>
					<description>
						<![CDATA[ Softrax Business Intelligence delivers actionable revenue analytics and financial forecasting to help you optimize top line performance. With Softrax BI, executives and financial professionals have instant access to detailed views of revenue that are personalized, timely and &quot;in context&quot; to the questions they need answered.]]>				
					</description>
					<author>
						<![CDATA[Softrax Corporation]]>				
					</author>
					<pubDate>
						Mon, 14 Feb 2005 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Benchmarks Key Performance Indicators Customer Service Wireless Mobile/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Benchmarks Key Performance Indicators Customer Service Wireless Mobile/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Alliance PocketPC - Impact Field Productivity]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/52210?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Benchmarks Key Performance Indicators Customer Service Wireless Mobile&amp;n=52210&amp;c=CORE</link>
					<description>
						<![CDATA[ Alliance PocketPC:
For unmatched portability, this solution captures information needed for call assignments, providing support for administrative tasks that impact field productivity via a Windows CE 3.0 device. 
Can be used in transmission-restricted areas and remote sites out-of-range for wireless links.]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Thu, 12 Dec 2002 00:00:00 EST				
					</pubDate>
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