<?xml version="1.0" encoding="UTF-8" ?>
			<rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/"
						xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
			<channel>
			<title>
	Best Helpdesk  - KnowledgeStorm
			</title>
			<link>http://www.knowledgestorm.com</link>
			<description>
	KnowledgeStorm
			</description>
			<language>
	en-us			
			</language>
			<copyright>
	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
			</copyright>
	<generator><![CDATA[KnowledgeStorm proprietary,
serverName = 'rsssearch.knowledgestorm.com'
hostName = (appatl2)
classLoader.hashCode = (152331020)
]]></generator>		
			<lastBuildDate>
	Wed, 25 Nov 2009 00:00:00 EST				
			</lastBuildDate>
			<ttl>
	60				
			</ttl>
	
			<item>					
					<title>
					<![CDATA[Closing the Gaps in Enterprise Data Security: A Model for 360 &amp; #176; Protection]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141153?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=5141153&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper examines the primary data threats that currently concern chief security officers (CSOs) and IT security management within enterprises, and recommends best-practice techniques to minimize and overcome risks to data security. These best practices have been successfully implemented and deployed in organizations worldwide as components of a]]>				
					</description>
					<author>
						<![CDATA[Sophos Inc.]]>				
					</author>
					<pubDate>
						Thu, 19 Nov 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Fixing the SAP Upgrade Process: Nine Best Practices]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140874?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=5140874&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper takes a new look at the SAP upgrade process in light of emerging best practices and new technologies. This report offers a discussion of the value of both technical and functional upgrades as well as a discussion of some of the best practices to enhance the value of your SAP upgrades while lowering overall cost.]]>				
					</description>
					<author>
						<![CDATA[Panaya, Inc.]]>				
					</author>
					<pubDate>
						Tue, 10 Nov 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[WorkplaceControl for Notes]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140745?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=5140745&amp;c=CORE</link>
					<description>
						<![CDATA[ Migration, Consolidation, Upgrade or just to simplify the helpdesk support, WorkplaceControl is the ultimate tool to assist you with any project or issue concerning the Lotus Notes client.]]>				
					</description>
					<author>
						<![CDATA[AedifiComm]]>				
					</author>
					<pubDate>
						Thu, 05 Nov 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[GRC and IT: Frameworks, Controls and Implementations Virtual Tradeshow]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139210?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=5139210&amp;c=CORE</link>
					<description>
						<![CDATA[ Presented by SearchCompliance.com and ISACA, the GRC and IT Virtual Seminar will provide you with everything needed to create and optimize GRC strategies and unique perspectives on the future of risk management. Register to access this virtual event on demand.]]>				
					</description>
					<author>
						<![CDATA[SearchCompliance.com]]>				
					</author>
					<pubDate>
						Tue, 03 Nov 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140499?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=5140499&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
					<pubDate>
						Thu, 29 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140497?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=5140497&amp;c=CORE</link>
					<description>
						<![CDATA[ Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
					<pubDate>
						Thu, 29 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[How to ensure data privacy compliance in the application testing environment]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140223?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=5140223&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper discusses a five-step best practices approach to implementing a cost-effective and timely data privacy solution. It also details a brief case study illustrating how Compuware’s combination of tools, technology, best practices and customized services can save time and money.]]>				
					</description>
					<author>
						<![CDATA[Compuware Corporation]]>				
					</author>
					<pubDate>
						Tue, 20 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Seven Best Practices for Managing Software Intellectual Property in an Open Source World]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139946?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=5139946&amp;c=CORE</link>
					<description>
						<![CDATA[ Over the past decade, a powerful new approach to development - open source software - has risen to prominence, dramatically increasing the opportunity to re-use existing software. This report describes a set of seven best practices whose objective is to encourage development based on component re-use and software assembly.]]>				
					</description>
					<author>
						<![CDATA[Black Duck Software]]>				
					</author>
					<pubDate>
						Wed, 07 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices for Building Partnerships Between Network Providers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139796?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=5139796&amp;c=CORE</link>
					<description>
						<![CDATA[ Network providers must re-examine how they can speed up innovation and time to market by working with trusted partners and developer communities. But energizing such an ecosystem takes careful planning. This podcast discusses the lessons learned in the market for working well with application developers, and best practices for network providers.]]>				
					</description>
					<author>
						<![CDATA[Alcatel-Lucent]]>				
					</author>
					<pubDate>
						Fri, 02 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[An IT Executive &apos; s Guide to Effective Unix Migrations with Dell Services]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139679?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=5139679&amp;c=CORE</link>
					<description>
						<![CDATA[ In this podcast, listen to expert Scott Sawyer explain how Dell Services can help you plan for modernization of your legacy Unix infrastructure.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc. and Intel]]>				
					</author>
					<pubDate>
						Tue, 29 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices: Protect Your Online Revenue Through Web Performance Testing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138803?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=5138803&amp;c=CORE</link>
					<description>
						<![CDATA[ Tune in to this webcast to hear from an industry expert as she discusses drivers and best practices for effective web performance testing and quality life-cycle management for today&apos;s rich and complex applications.]]>				
					</description>
					<author>
						<![CDATA[Gomez]]>				
					</author>
					<pubDate>
						Thu, 24 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[VI Service Desk Version 4.0.1 - Free 30 Day Trial!]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139404?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=5139404&amp;c=CORE</link>
					<description>
						<![CDATA[ VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.]]>				
					</description>
					<author>
						<![CDATA[Velocity Integrations Software, Inc.]]>				
					</author>
					<pubDate>
						Fri, 18 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[SharePoint E-zine - &lt; i &gt; Volume 14 &lt; /i &gt; : Creating an InfoPath Development Strategy]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139284?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=5139284&amp;c=CORE</link>
					<description>
						<![CDATA[ InfoPath is a powerful SharePoint tool, but the easiest techniques aren&apos;t always the best ones. In this month&apos;s issue, learn how to incorporate best practices into your InfoPath forms development process to yield the biggest benefit for your company.]]>				
					</description>
					<author>
						<![CDATA[SearchWinIT]]>				
					</author>
					<pubDate>
						Thu, 17 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Giving Nurses More Time to Care]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139225?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=5139225&amp;c=CORE</link>
					<description>
						<![CDATA[ The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Midmark Aims for Excellence with Efficient Products and Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139224?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=5139224&amp;c=CORE</link>
					<description>
						<![CDATA[ Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC&apos;s, Macs and smartphones.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Legacy Tools: Not Built for Today &apos; s Helpdesk]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139216?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=5139216&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[IDC Best Practices: Protecting Sensitive Information in Failed and Decommissioned Storage Media]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138689?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=5138689&amp;c=CORE</link>
					<description>
						<![CDATA[ Stringent laws and regulations are forcing businesses to look at data in a new light. Added to compliance challenges is protecting disparate data, while reducing overhead costs associated with legal discovery. In this webcast IDC looks at high level trends in compliance, solutions that industry-leaders are employing and how to mitigate data risk.]]>				
					</description>
					<author>
						<![CDATA[PeakData Services, Inc.]]>				
					</author>
					<pubDate>
						Thu, 03 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[PODCAST: IDC Best Practices: Protecting Sensitive Information in Failed and Decommissioned  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138692?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=5138692&amp;c=CORE</link>
					<description>
						<![CDATA[ Stringent laws and regulations are forcing businesses to look at data in a new light. Added to compliance challenges is protecting disparate data, while reducing overhead costs associated with legal discovery. In this podcast, IDC looks at high level trends in compliance, solutions that industry-leaders are employing and how to mitigate data risk.]]>				
					</description>
					<author>
						<![CDATA[PeakData Services, Inc.]]>				
					</author>
					<pubDate>
						Thu, 03 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Reduce Your Server Footprint with SQL Server 2008 -- Rely on SQL Server 2008 to Consolidate ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138653?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=5138653&amp;c=CORE</link>
					<description>
						<![CDATA[ With its new unified management and auditing tools, SQL Server 2008 makes it easier to manage multiple instances on fewer servers. And by hosting these instances on Dell PowerEdge Servers powered by multi-core processors, you can guarantee the best levels of availability, as well as ensure the best possible performance.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc. and Intel]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Virtualization and Your Storage Infrastructure]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138354?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=5138354&amp;c=CORE</link>
					<description>
						<![CDATA[ Storage virtualization can bring many benefits to an organization including reduced costs, higher capacity, and greater data protection. This SearchStorage E-Guide was developed to give storage managers practical guidelines and best practices to consider when evaluating how to best leverage virtualization in their storage infrastructure.]]>				
					</description>
					<author>
						<![CDATA[Forsythe Technology Solution]]>				
					</author>
					<pubDate>
						Thu, 20 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices for Effective SQL Server Optimization and Consolidation]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138388?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=5138388&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this expert E-Guide to discover strategies and best practices essential for effective SQL Server consolidation and optimization. Gain insight into the common challenges associated with consolidation initiatives and learn how to maintain a high level of availability and performance in SQL Server virtual machines.]]>				
					</description>
					<author>
						<![CDATA[Forsythe Technology Solution]]>				
					</author>
					<pubDate>
						Thu, 20 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices for Backup - Videocast]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137552?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=5137552&amp;c=CORE</link>
					<description>
						<![CDATA[ There are more and better tools to protect data than ever, but how they&apos;re implemented and used in a storage environment can determine how effective they&apos;ll be. In this expert videocast, W. Curtis Preston, one of the leading backup experts in the country, describes some key best practices that will help you build a better backup system.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Thu, 23 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices for Backup - Podcast]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137553?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=5137553&amp;c=CORE</link>
					<description>
						<![CDATA[ There are more and better tools to protect data than ever, but how they&apos;re implemented and used in a storage environment can determine how effective they&apos;ll be. In this expert podcast, W. Curtis Preston, one of the leading backup experts in the country, describes some key best practices that will help you build a better backup system.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Thu, 23 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices for Cost Effective Mainframe Management and Upgrading]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137380?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=5137380&amp;c=CORE</link>
					<description>
						<![CDATA[ In this expert E-Guide, brought to you by SearchDataCenter.com and BMC, you will discover best practices for comprehensive and cost-effective mainframe management, maintenance and upgrading. Explore cost-effective mainframe upgrades and gain insight into approaches essential for adding flexibility to today&amp;#39;s mainframe applications.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Fri, 17 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices to Secure any Size Business from Today &apos; s Top Threats]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137382?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=5137382&amp;c=CORE</link>
					<description>
						<![CDATA[ For best practices on securing your organization from current threats, check out this videocast. Review trends in spamming, data loss, social engineering, and more. Find out how combining the right tools and education increases your level of protection.]]>				
					</description>
					<author>
						<![CDATA[McAfee, Inc.]]>				
					</author>
					<pubDate>
						Fri, 17 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Podcast: Best Practices to Secure any Size Business from Today &apos; s Top Threats]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137384?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=5137384&amp;c=CORE</link>
					<description>
						<![CDATA[ For best practices on securing your organization from current threats, check out this podcast. Review trends in spamming, data loss, social engineering, and more. Find out how combining the right tools and education increases your level of protection.]]>				
					</description>
					<author>
						<![CDATA[McAfee, Inc.]]>				
					</author>
					<pubDate>
						Fri, 17 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[E-Guide: Best Practices for Data Center Design and Maintenance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136863?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=5136863&amp;c=CORE</link>
					<description>
						<![CDATA[ In this expert E-Guide, brought to you by SearchDataCenter.com and Dell, you will gain insight into best practices for data center design and maintenance in today&apos;s down economy.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc. and Intel]]>				
					</author>
					<pubDate>
						Thu, 25 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Implementing Best Practices for Web 2.0 Security with the Websense Web Security Gateway]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138214?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=5138214&amp;c=CORE</link>
					<description>
						<![CDATA[ The best way to address Web 2.0 threats is to combine the best aspects of traditional security and control techniques with new technology designed to address the dynamic, real-time nature of Web 2.0. This paper describes how one such solution enables you to quickly implement a best practices approach to making Web 2.0 secure and effective.]]>				
					</description>
					<author>
						<![CDATA[Websense, Inc.]]>				
					</author>
					<pubDate>
						Thu, 18 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Numara Track It! &amp; #45; Change Management Webinar]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136371?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=5136371&amp;c=CORE</link>
					<description>
						<![CDATA[ The Numara Track It! helpdesk/ asset management solution offers a fully integrated &amp;#147;Change Management&amp;#148; module that provides flexibility for seamless upgrades of services &amp;#45; hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of...]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Mon, 08 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices of the Best-Run Sales Organizations]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136333?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=5136333&amp;c=CORE</link>
					<description>
						<![CDATA[ Leadership teams in today&apos;s strongest sales groups have discovered best practices to achieve exponential results. This SAP Executive Insight looks at leading-edge companies and examines how they excel in areas where most sales organizations struggle.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Mon, 01 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Backup Optimization Best Practices]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135980?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=5135980&amp;c=CORE</link>
					<description>
						<![CDATA[ Join Paul Kruschwitz, Director of Enterprise Solutions for Falconstor Software, as he discusses best practices for backup optimization. Learn about the benefits of a virtual tape library (VTL), common problems with backup environments, and the latest Falconstor VTL solutions.]]>				
					</description>
					<author>
						<![CDATA[FalconStor Software]]>				
					</author>
					<pubDate>
						Wed, 20 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices of the Best-Run Sales Organizations: Sales Opportunity Blueprinting]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135356?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=5135356&amp;c=CORE</link>
					<description>
						<![CDATA[ Leadership teams in today&apos;s strongest sales groups have discovered best practices to achieve exponential results. This SAP Executive Insight looks at leading-edge companies and examines how they excel in areas where most sales organizations struggle.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Mon, 27 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Analyzing the Total Cost of a Global Service Desk]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136809?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=5136809&amp;c=CORE</link>
					<description>
						<![CDATA[ Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. Read this white paper to learn about CompuCom&apos;s Service Desk solution.]]>				
					</description>
					<author>
						<![CDATA[CompuCom Systems, Inc.]]>				
					</author>
					<pubDate>
						Wed, 01 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Buyer’s Guide for Enterprise Single Sign-On]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139585?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=5139585&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper offers a thorough checklist that should enable potential ESSO implementers to deploy the right ESSO solution which should help eliminate sign-on problems, reduce helpdesk costs, maximize user productivity, strengthen security, simplify administration and accelerate regulatory compliance.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Wed, 01 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Maximize Business Results Online: How Web Content Management Technology is Transforming  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137428?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=5137428&amp;c=CORE</link>
					<description>
						<![CDATA[ This report is a guide for identifying best practices in online content Research Benchmark management and maximizing business benefits of the web. The findings highlight the strategic value of web content management and link the technology and practices of Best-in-Class organizations to top line revenue, customer loyalty, and customer experience.]]>				
					</description>
					<author>
						<![CDATA[SDL Tridion]]>				
					</author>
					<pubDate>
						Mon, 02 Mar 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Symantec NetBackup OpenStorage Best Practices Guide: Data Domain Deduplication Storage]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5132988?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=5132988&amp;c=CORE</link>
					<description>
						<![CDATA[ In this guide&amp;#44; OpenStorage best practices are examined and discussed to assist in eliminating the bottlenecks associated with deployment and functional testing of the solution.]]>				
					</description>
					<author>
						<![CDATA[Data Domain]]>				
					</author>
					<pubDate>
						Fri, 30 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices in Complex Equipment Manufacturing &amp; #44; Sales &amp; #44; and Service]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5132054?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=5132054&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper gives a brief overview of the SAP&amp;#174; solutions used by manufacturers of complex products and equipment to differentiate themselves from the competition through superior&amp;#45;value products and services against low&amp;#45;cost global providers.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Fri, 23 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices in Creating a Strategic Finance Function]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5132055?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=5132055&amp;c=CORE</link>
					<description>
						<![CDATA[ the following article will share the results of SAP research as well as APQC&apos;s Open Standards Benchmarking Collaborative (OSBC) research. The OSBC research is the first global set of common standards for business processes and data, giving organizations an independent, authoritative resource for evaluating and improving business practices.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Fri, 23 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[SharePoint Customization Best Practices]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/102258?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=102258&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper explores how to change some of the default user experiences by customizing elements of both the Look and Feel and the site Navigation. Many additional &amp;#34;out of the box&amp;#34; customization elements are available.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Wed, 10 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices in Extending Enterprise Resource Planning (ERP): A Buyer &amp; #39;s Guide to  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100376?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=100376&amp;c=CORE</link>
					<description>
						<![CDATA[ Extending ERP is the focus of this document, which encompasses utilizing more functionality, extending the footprint beyond the core ERP functionality and making decisions between ERP vendors and pure play or &quot;Best of Breed&quot; solutions.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Wed, 17 Sep 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Strategic Meeting Management: Best Practices for Success: A Tips and Tools Guide to  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99595?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=99595&amp;c=CORE</link>
					<description>
						<![CDATA[ In studying the best practices in strategic meeting management&amp;#44; there&amp;#39;s proven evidence that a &amp;#34;managed&amp;#34; meetings program can generate significant and immediate cost savings for corporations of all sizes.]]>				
					</description>
					<author>
						<![CDATA[StarCite]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices in Reconciliation: A Practical Guide for Asset Managers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98239?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=98239&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper explains why automated reconciliation is quickly evolving into a competitive necessity. The costs associated with manual reconciliation, the benefits from automation, and the best reconciliation workflow model will all be discussed.]]>				
					</description>
					<author>
						<![CDATA[Advent Software, Inc]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Top 5 Best Practices for Creating Effective Campaign Dashboards]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97039?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=97039&amp;c=CORE</link>
					<description>
						<![CDATA[ We can define an effective marketing dashboard as one that enables marketers to visually display relevant and current campaign&amp;#44; customer&amp;#44; advertising and/or branding information needed to achieve marketing objectives.]]>				
					</description>
					<author>
						<![CDATA[Tableau Software]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Building a Best-Run Finance Organization]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136346?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=5136346&amp;c=CORE</link>
					<description>
						<![CDATA[ This SAP Executive Insight examines the changing role of the finance organization in today&apos;s business environment. Further, it describes how companies can develop best-run finance organizations.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[SOA Best Practices and Design Patterns: Key to Successful Service Oriented Architecture  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138941?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=5138941&amp;c=CORE</link>
					<description>
						<![CDATA[ There is no question that the successful implementation of Service-Oriented Architecture (SOA) relies on a careful and holistic approach to business planning. One of the most important tools in the evaluation, purchase, and ongoing use of SOA is this body of best practices that vendors, consultants, and customers have compiled.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Thu, 03 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Accelerate ITIL Initiatives]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94638?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=94638&amp;c=CORE</link>
					<description>
						<![CDATA[ In this video, Joel Bomgar, Founder and CEO of Bomgar Corporation, explains how Bomgar fits into the ITIL framework, accelerating your ITIL initiatives through more efficient and effective Incident Management and Problem Management.]]>				
					</description>
					<author>
						<![CDATA[Bomgar Corporation]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[5 Best Practices for Telling Great Stories with Data]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93855?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=93855&amp;c=CORE</link>
					<description>
						<![CDATA[ Data doesn&amp;#39;t have to be only fact driven and metric. Learn these five best practices to help you make sense and order out of a disparate collection of facts.]]>				
					</description>
					<author>
						<![CDATA[Tableau Software]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[VMware Data Backup and Recovery &amp; #45; &amp; #45; Deduplication Storage Best Practices Guide]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97740?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=97740&amp;c=CORE</link>
					<description>
						<![CDATA[ VMware offers benefits, but it can cost you extra storage, backup resources and administrative challenges. This paper reviews the best practices for architecting a backup/recovery/DR approach for VMware using Data Domain storage.]]>				
					</description>
					<author>
						<![CDATA[Data Domain]]>				
					</author>
					<pubDate>
						Tue, 01 Jan 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[System i (IBM iSeries) Management Best Practices -- an Executive Overview]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95963?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=95963&amp;c=CORE</link>
					<description>
						<![CDATA[ System i provides a wealth of data to help analyze performance and storage usage, but System i administration tools make this information cumbersome to access. This white paper offers best practices for selecting third-party system management tools to take full advantage of this information.]]>				
					</description>
					<author>
						<![CDATA[Vision Solutions]]>				
					</author>
					<pubDate>
						Mon, 01 Jan 2007 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices in Lead Development]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/74112?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=74112&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn how your company can change from a lead generation business model to a dynamic lead development process in this joint Webcast from SiriusDecisions and KnowledgeStorm.]]>				
					</description>
					<author>
						<![CDATA[KnowledgeStorm Webinars]]>				
					</author>
					<pubDate>
						Wed, 11 May 2005 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
					
			</channel>
		</rss>
	