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	KnowledgeStorm
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	en-us			
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					<title>
					<![CDATA[Replication Best Practices for Oracle 11g with ASM &amp; EVA8x00]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98715?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=98715&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper clearly demonstrates how to properly plan for and successfully deploy a remote copy infrastructure for an Oracle 11g Database using HP’s Enterprise Virtual Array and Continuous Access.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Security Best Practices for Enterprise VoIP]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99039?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=99039&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper details security best practices for Enterprise VoIP implementation and use.]]>				
					</description>
					<author>
						<![CDATA[Sipera Systems]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Federal Desktop Core Configuration: Achieving Compliance with the Lowest Total Cost of  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99080?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=99080&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper explains how the differences between different FDCC automation tools affect security and IT costs. It also includes a description of Lumension Security’s Vulnerability Management Solution, which has received (SCAP) validation.]]>				
					</description>
					<author>
						<![CDATA[Lumension Security]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Trade Your Manual Server Farm Headaches for Automated Management Proficiency]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99186?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=99186&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explains the creation of identifying various building blocks for servers, allowing flexibility in configuration deployment, as well as centralized management by one or multiple administrators.]]>				
					</description>
					<author>
						<![CDATA[VisionApp]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Improving Help Desk Efficiency: Asset Management and Help Desk Optimization]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99256?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=99256&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explains how asset discovery, and AssetWise Discovery software, plays a vital role in raising help desk efficiency while maintaining customer satisfaction and resolving problems effectively.]]>				
					</description>
					<author>
						<![CDATA[TechExcel]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Increased Productivity, Decreased Cost, Happier Employees: First American Meets Its Goals  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99260?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=99260&amp;c=CORE</link>
					<description>
						<![CDATA[ TechExcel&apos;s HelpDesk application is unique in the industry, offering a combination of intuitive interfaces, sustainable performance, and total customizability for a reasonable price.]]>				
					</description>
					<author>
						<![CDATA[TechExcel]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Virtual Infrastructure Automation and High Availability Best Practices]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98091?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=98091&amp;c=CORE</link>
					<description>
						<![CDATA[ In this videocast, HA best practices for major virtualization platforms are highlighted, along with available tools that allow organizations to take their virtual infrastructures beyond simple failover to application level orchestration and automation.]]>				
					</description>
					<author>
						<![CDATA[Data Center Decisions]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Best Practices in Reconciliation: A Practical Guide for Asset Managers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98239?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=98239&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper explains why automated reconciliation is quickly evolving into a competitive necessity. The costs associated with manual reconciliation, the benefits from automation, and the best reconciliation workflow model will all be discussed.]]>				
					</description>
					<author>
						<![CDATA[Advent Software,  Inc]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Best Practices or Best Effort? IDG research reveals gaps between information management  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98322?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=98322&amp;c=CORE</link>
					<description>
						<![CDATA[ This IDG study provides four decisive actions that respondents are taking to better manage and protect their data, but at the same time, it uncovers several critical areas where enterprises may be falling short.]]>				
					</description>
					<author>
						<![CDATA[Iron Mountain Digital]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Extending PCI Compliance to The Mobile Workforce: How to Implement Security Best Practices  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97208?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=97208&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper has thus far examined the risks and challenges associated with mobile computing, particularly in the context of PCI compliance, and some of the &quot;best practices&quot; that can be employed to mitigate those risks.]]>				
					</description>
					<author>
						<![CDATA[Fiberlink  Communications]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[How To Manage The Mobile Work Environment Like The Wired World: Best Practices for a Secure ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97211?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=97211&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper discusses the inherent risks of the mobile blind spot, the best practices for a mobile environment, and how Fiberlink Communications helps organizations control and manage the mobile fleet 24/7.]]>				
					</description>
					<author>
						<![CDATA[Fiberlink  Communications]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices for Next Generation IP Address Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97397?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=97397&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper provides IT professionals with a guide to flawlessly execute tasks for IP management and recommends 19 crucial best practices for simplifying the IP management process. These best practices are derived from numerous implementations of...]]>				
					</description>
					<author>
						<![CDATA[BT INS]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[WAN Optimization: From a Tactical to a Strategic Approach]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97848?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=97848&amp;c=CORE</link>
					<description>
						<![CDATA[ Most enterprises, especially large ones, require WAN optimization benefits to be delivered globally to consistently meet the quality of experience requirements of their whole distributed workforce.]]>				
					</description>
					<author>
						<![CDATA[IPANEMA TECHNOLOGIES]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[ExtraView IT HelpDesk]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95023?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=95023&amp;c=CORE</link>
					<description>
						<![CDATA[ ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation.]]>				
					</author>
					<pubDate>
						Tue, 20 May 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Optimizing the Supply Chain: Best Practices for Becoming a Best-Run Government Organization]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96891?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=96891&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper shows how best practices power this transformation; survey results and case studies demonstrate the benefits of deploying best practices and the obstacles organizations face in implementing them in the real world.]]>				
					</description>
					<author>
						<![CDATA[SAP America, Inc.]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Automating IT Process to Ensure Virtualization Success]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96886?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=96886&amp;c=CORE</link>
					<description>
						<![CDATA[ Virtualization is a technique for abstracting the physical characteristics of computing write sources from the way in which other systems’ applications or end users interact with those write sources.]]>				
					</description>
					<author>
						<![CDATA[Opalis Software, Inc.]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[The EMA All-Stars in Enterprise Systems Management for 2008]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94398?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=94398&amp;c=CORE</link>
					<description>
						<![CDATA[ Enterprise Management Associates (EMA), a leading analyst and consulting firm dedicated to the IT management market, reports on what it considers to be the best available software solutions in 18 specific enterprise systems management areas, in order to form a &quot;Systems Management All-Star&quot; team.  Learn who EMA selected as the &quot;best of the best&quot;.]]>				
					</description>
					<author>
						<![CDATA[CA.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[SoftBrands: YOUR AMBASSADOR TO CHINA]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94696?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=94696&amp;c=CORE</link>
					<description>
						<![CDATA[ Softbrands drives projects that range from single- to multi-site deployments. Explore how Softbrands can help you implement SAP applications and can provide direct sales, support services, product implementation, development and helpdesk resources.]]>				
					</description>
					<author>
						<![CDATA[SoftBrands, Inc.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Epicor®Vista™ – Job Shop &amp; Make-to-Order ERP Solutions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93881?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=93881&amp;c=CORE</link>
					<description>
						<![CDATA[ Epicor Vista is a world-class, integrated manufacturing and accounting solution for emerging manufacturers, job shops or make-to-order departments of large enterprises. Vista is loaded with innovative tools that will help you take control of estimating, orders, scheduling, costing, inventory, quality and much more.]]>				
					</description>
					<author>
						<![CDATA[Epicor Software Corporation.]]>				
					</author>
					<pubDate>
						Thu, 21 Feb 2008 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Helpdesk Managed Services - Maximize End-User Satisfaction for Enterprises]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93111?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=93111&amp;c=CORE</link>
					<description>
						<![CDATA[ Providing quality helpdesk, desktop, and networking support and services is the heart of ABS&apos; business. By rendering quick, responsive answers to your IT challenges, ABS will have a positive impact on the overall productivity of your organization.]]>				
					</description>
					<author>
						<![CDATA[ABS Associates Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[Mobile Field Services Best Practices]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/92074?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=92074&amp;c=CORE</link>
					<description>
						<![CDATA[ According to Aberdeen research, mobile technology is a critical enabler of delivering efficient post-sale service and a natural tool for field service operations. Aberdeen Group examined the field service strategies, capabilities, and related technologies of nearly 250 companies. This paper provides best practices gleaned from that study.]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Thu, 01 Nov 2007 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[IP Telephony Manager: Phone Extensions, Phone Calls &amp; Voice Quality]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/90484?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=90484&amp;c=CORE</link>
					<description>
						<![CDATA[ PROGNOSIS simplifies the task of managing large IP telephony deployments. It is ideally suited to global enterprises and large managed service providers. PROGNOSIS delivers real-time information about phone extensions, phone calls, voice quality, availability of the telephony service, and interconnections to telecommunications providers.]]>				
					</description>
					<author>
						<![CDATA[PROGNOSIS]]>				
					</author>
					<pubDate>
						Fri, 07 Sep 2007 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Change Management Solutions from TechExcel ServiceWise]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/89667?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=89667&amp;c=CORE</link>
					<description>
						<![CDATA[ Change is inevitable and constant. Mergers and acquisitions, IT investments, business initiatives, globalization, advances in technology, the demands of customers, and more all require a comprehensive change management process. But many organizations are ill-prepared to cope.]]>				
					</description>
					<author>
						<![CDATA[TechExcel, Inc.]]>				
					</author>
					<pubDate>
						Fri, 29 Jun 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Apply the ITIL Framework with Confidence]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/87615?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=87615&amp;c=CORE</link>
					<description>
						<![CDATA[ ITIL provides the foundation for quality IT service management. It actively supports corporate goals by offering services that are based on efficient principles and adequately fulfilling business requirements. With the ITIL framework, IT fulfills the promise of the profit generator instead of being seen as a cost burden.]]>				
					</description>
					<author>
						<![CDATA[TechExcel, Inc.]]>				
					</author>
					<pubDate>
						Fri, 02 Mar 2007 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[TechExcel DevPlan: Meeting the Complexities of Today &apos; s Modern Project Management Teams]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/86062?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=86062&amp;c=CORE</link>
					<description>
						<![CDATA[ This one-hour web seminar features industry thought leaders commenting on key trends in the Application Lifecycle Management market. It also details how integrated planning, tracking and testing tools can increase team productivity and reduce the time required for achieving success.]]>				
					</description>
					<author>
						<![CDATA[TechExcel, Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Dec 2006 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Apply ITIL Best Practices with Confidence Using TechExcel Service Suite for Asset  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/86063?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=86063&amp;c=CORE</link>
					<description>
						<![CDATA[ This complimentary webcast details the new features and benefits of TechExcel Service Suite, the newest version of our Asset Management, Service Desk and CRM solution, enabling you to meet critical ITIL initiatives.]]>				
					</description>
					<author>
						<![CDATA[TechExcel, Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Dec 2006 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Asset Management - the New Wave]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/87184?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=87184&amp;c=CORE</link>
					<description>
						<![CDATA[ IT Service and Support requires firm control over its assets and services. Fully understanding the location, health and performance of all enterprise assets has a direct impact on the organization’s overall corporate financial performance.]]>				
					</description>
					<author>
						<![CDATA[TechExcel, Inc.]]>				
					</author>
					<pubDate>
						Sun, 01 Oct 2006 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Evolving Project Management Tools with Innovative Project Planning]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/82925?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=82925&amp;c=CORE</link>
					<description>
						<![CDATA[ As the software teams strive to provide more complex solutions, the role of the project manager has become critical in application lifecycle management. DevPlan&apos;s approach is to break a project into two layers: planning and execution. Planning takes place by breaking the project into areas of work, or sub-projects.]]>				
					</description>
					<author>
						<![CDATA[TechExcel, Inc.]]>				
					</author>
					<pubDate>
						Thu, 01 Jun 2006 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Defect and Project Tracking - TechExcel DevTrack Integrated Solutions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/77135?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=77135&amp;c=CORE</link>
					<description>
						<![CDATA[ DevTrack is the most powerful, scalable and flexible defect and project-tracking software available. Used by development teams of all sizes, from 2 to 2000 users, DevTrack can be customized to meet the needs of any organization. This paper discusses how DevTrack was designed &amp; implemented.]]>				
					</description>
					<author>
						<![CDATA[TechExcel, Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 May 2006 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Control the Customer Experience - Improve Marketing, Sales, and Service Processes with  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/59844?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=59844&amp;c=CORE</link>
					<description>
						<![CDATA[ In today&apos;s extremely competitive Internet economy it is more important than ever for companies to fully embrace new technology to optimize their business processes. Find out how TechExcel&apos;s CRM incorporates The Active Customer model for the three core business groups - employees, customers, and partners.]]>				
					</description>
					<author>
						<![CDATA[TechExcel, Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 May 2006 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[TechExcel DevTrack / Perforce Integration -- Integrate Two Essential Development Tools]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/77107?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=77107&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper will give a brief overview of both DevTrack and Perforce followed by an in-depth description of how to integrate the two systems. While no prior software usage experience is necessary, it is assumed the reader has a basic understanding of what issue-tracking software and SCM tools are.]]>				
					</description>
					<author>
						<![CDATA[TechExcel, Inc.]]>				
					</author>
					<pubDate>
						Sat, 01 Apr 2006 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Increased Productivity, Decreased Cost, Happier Employees with HelpDesk Software]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/87185?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=87185&amp;c=CORE</link>
					<description>
						<![CDATA[ Replace existing help desk software because of poor performance and an unresponsive vendor. The new software needed to be easier to use, require less administration, and cut costs. Most importantly, the new software needed to support the informational needs of managers and support staff without requiring them to learn any new technical skills.]]>				
					</description>
					<author>
						<![CDATA[TechExcel, Inc.]]>				
					</author>
					<pubDate>
						Sat, 01 Apr 2006 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[DevTrack - An Integrated Solution For Defect and Project Tracking]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/60284?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=60284&amp;c=CORE</link>
					<description>
						<![CDATA[ DevTrack is the premiere defect and project tracking tool for software development teams, helping to ensure that development projects finish on time and on budget. This paper describes the unique approach and conceptual model that has made DevTrack a clear leader in today&apos;s competitive defect tracking market.]]>				
					</description>
					<author>
						<![CDATA[TechExcel, Inc.]]>				
					</author>
					<pubDate>
						Wed, 01 Mar 2006 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[DevTrack/Perforce Integration - Extending DevTrack Workflow Power to Perforce]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/60289?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=60289&amp;c=CORE</link>
					<description>
						<![CDATA[ DevTrack/Perforce integration is based on the synchronization between DevTrack issues and Perforce jobs.  It also allows Perforce change lists and related source file names to be synchronized to the DevTrack database.  DevTrack/Perforce synchronization is designed to extend DevTrack&apos;s workflow capabilities to Perforce users.]]>				
					</description>
					<author>
						<![CDATA[TechExcel, Inc.]]>				
					</author>
					<pubDate>
						Wed, 01 Mar 2006 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Astea Alliance Service Management Suite]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/77202?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=77202&amp;c=CORE</link>
					<description>
						<![CDATA[ Astea Alliance service management suite integrates &amp; optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, &amp; Sales &amp; Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Wed, 07 Sep 2005 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Astea Alliance Application Extensions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/77214?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=77214&amp;c=CORE</link>
					<description>
						<![CDATA[ Application Extensions include: Analytic facilities, which provide real-time analysis of business performance; Customer portals, allowing access to timely &amp; accurate data about customer account or service orders; &amp; Mobile capabilities, that empower field forces to fully participate in corporate goals for revenue optimization &amp; customer retention.]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Wed, 07 Sep 2005 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Help Desk: Increased Productivity, Decreased Cost, Happier Employees: First American Meets  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/76846?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=76846&amp;c=CORE</link>
					<description>
						<![CDATA[ Executives at First American realized that they were spending an enormous amount of time &amp; money maintaining help desk software that didn&apos;t meet end-user or business reporting needs. Read how TechExcel HelpDesk helped First American address these concerns &amp; save over $2 million in upgrades &amp; hardware costs, &amp; $500,000 annually on maintenance costs.]]>				
					</description>
					<author>
						<![CDATA[TechExcel, Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 Aug 2005 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Defect and Project-Tracking - DevTrack Enterprise Edition: A detailed look at the features  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/75557?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=75557&amp;c=CORE</link>
					<description>
						<![CDATA[ TechExcel has developed DevTrack Enterprise Edition, offering our customers advanced features for automation and more versatile development workflow and tracking. The purpose of this paper is to describe the additional features offered by the DevTrack Enterprise Edition, and give common examples of how they are used.]]>				
					</description>
					<author>
						<![CDATA[TechExcel, Inc.]]>				
					</author>
					<pubDate>
						Wed, 01 Jun 2005 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Bug Tracker Solution - Comprehensive Bug Tracking and Change Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/72162?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=72162&amp;c=CORE</link>
					<description>
						<![CDATA[ As a leading Bug Tracking Solution for small companies to the world&apos;s largest organizations, the ExtraView Bug Tracker solution features comprehensive bug tracking and change management functionality based on the ExtraView platform.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation]]>				
					</author>
					<pubDate>
						Fri, 21 Jan 2005 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Defect Tracker - Web-based Change Management for Manufacturing/LifeSciences]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/72163?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=72163&amp;c=CORE</link>
					<description>
						<![CDATA[ For industry-leading manufacturing and life science organizations, ExtraView Defect Tracker offers highly-scalable web-based defect tracking and change management with the flexibility and speed of the ExtraView platform.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation]]>				
					</author>
					<pubDate>
						Fri, 21 Jan 2005 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Compliance Manager - CAPA and Adverse Event Management and Reporting System]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/72164?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=72164&amp;c=CORE</link>
					<description>
						<![CDATA[ Compliance Manager is a web-based tracking  and reporting system featuring unprecedented flexibility and ease of use. Used by world’s largest medical device and pharmaceutical companies, it is the foundation for global capture, analysis, and resolution of compliance issues related to medical device, treatment and diagnostic systems.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation]]>				
					</author>
					<pubDate>
						Fri, 21 Jan 2005 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Customer Support Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/72165?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=72165&amp;c=CORE</link>
					<description>
						<![CDATA[ As a leading software customer support solution for small companies to the world&apos;s largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation]]>				
					</author>
					<pubDate>
						Fri, 21 Jan 2005 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ExtraView Enterprise - Business Process Management Software]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/72167?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=72167&amp;c=CORE</link>
					<description>
						<![CDATA[ ExtraView Enterprise is the leading Business Process Management software platform to design, execute and optimize cross-functional business processes that incorporate systems, processes and people.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation]]>				
					</author>
					<pubDate>
						Fri, 21 Jan 2005 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[IT HelpDesk Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/72166?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=72166&amp;c=CORE</link>
					<description>
						<![CDATA[ ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation]]>				
					</author>
					<pubDate>
						Fri, 21 Jan 2005 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Best Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[DevTest - Comprehensive Test Coverage Management for Enterprises]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/71228?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=71228&amp;c=CORE</link>
					<description>
						<![CDATA[ DevTest manages the entire software test lifecycle. Gain total control from planning and team management to analyzing results. Create &amp; manage release &amp; test cycles, plan &amp; assign tasks to testing teams, execute coverage, &amp; submit product defects; all from a single application.]]>				
					</description>
					<author>
						<![CDATA[TechExcel, Inc.]]>				
					</author>
					<pubDate>
						Tue, 07 Dec 2004 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[Alliance PocketPC - Impact Field Productivity]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/52210?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=52210&amp;c=CORE</link>
					<description>
						<![CDATA[ Alliance PocketPC:
For unmatched portability, this solution captures information needed for call assignments, providing support for administrative tasks that impact field productivity via a Windows CE 3.0 device. 
Can be used in transmission-restricted areas and remote sites out-of-range for wireless links.]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Thu, 12 Dec 2002 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[Astea Alliance - Service Lifecycle Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/25292?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=25292&amp;c=CORE</link>
					<description>
						<![CDATA[ Astea Alliance -supports the complete service lifecycle, and enables you to manage staff 
and inventory more efficiently while providing higher levels of service to customers. It provides a single, unified view of all service transactions &amp; gives you a wealth of decision support tools to continuously refine the quality of your service process.]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Fri, 25 Oct 2002 00:00:00 EDT				
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					<title>
					<![CDATA[TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/25250?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=25250&amp;c=CORE</link>
					<description>
						<![CDATA[ CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident submission through investigation to a final resolution, CustomerWise refines your support process and increases efficiency and productivity.]]>				
					</description>
					<author>
						<![CDATA[TechExcel, Inc.]]>				
					</author>
					<pubDate>
						Wed, 03 Jul 2002 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[TechExcel ServiceWise (formerly HelpDesk) - Complete HelpDesk solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/25251?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=25251&amp;c=CORE</link>
					<description>
						<![CDATA[ TechExcel ServiceWise (formerly HelpDesk) is setting the new standard for high-end helpdesk management through a feature-rich platform.  TechExcel HelpDesk enables you to manage your IT service support and internal help desk processes including incident tracking, knowledge management, employee self-service, and asset management.]]>				
					</description>
					<author>
						<![CDATA[TechExcel, Inc.]]>				
					</author>
					<pubDate>
						Wed, 03 Jul 2002 00:00:00 EDT				
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					<title>
					<![CDATA[DevTrack 6.2 – Enterprise Project and Defect Tracking Software]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/19918?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Best Helpdesk&amp;n=19918&amp;c=CORE</link>
					<description>
						<![CDATA[ DevTrack comprehensively tracks and manages all product defects, change requests, and all other development issues. DevTrack facilitates teamwork between different users, teams, and even customers. DevTrack also provides powerful workflow and process automation, robust searching and reporting, and comprehensive point-and-click customization.]]>				
					</description>
					<author>
						<![CDATA[TechExcel, Inc.]]>				
					</author>
					<pubDate>
						Fri, 06 Jul 2001 00:00:00 EDT				
					</pubDate>
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