Business Continuity Planning For Call Center - KnowledgeStorm

Deploying Oracle within the Data Center

EMC Corporation — Thu, 19 Nov 2009 00:00:00 EST

Once you decide to deploy Oracle within the data center, a continuous lifecycle begins - moving from initial development, test, and deployment, to ongoing migration, to new releases of Oracle and deployment of new features with each release. The EMC Solutions Practice for Oracle can help you get started quickly.

Presentation Transcript: Best Practices around How to Economically Boost System and ...

Sun Microsystems, Inc. — Mon, 09 Nov 2009 00:00:00 EST

Read this presentation transcript and learn how to optimize your storage infrastructure using the latest NAND technologies, HDD and DRAM.

Video Whitepaper: Managing Risk and Uncertainty - An Executive ' s Guide to Integrated ...

Oracle Corporation — Tue, 03 Nov 2009 00:00:00 EST

A time of unprecedented market volatility and competition calls for a new business strategy. View this video white paper to learn how integrated business planning can help your company align strategic, operational, and financial plans.

Best Practices for Virtualizing Distributed Environments: Enterprise-Class Virtualization ...

VM6 Software — Tue, 27 Oct 2009 00:00:00 EDT

This whitepaper provides the 4 best practices that IT leaders of ROBO organizations need to consider when virtualizing their businesses, providing ROI tips and establishing a roadmap for reducing the Total Cost of Ownership for virtualizing the distributed ROBO environment.

Case Study: Rouse Partners with Double-Take Software to Develop a Robust Business ...

Double-Take Software UK — Fri, 23 Oct 2009 00:00:00 EDT

As a highly respected leading global intellectual property (IP) consultancy and law firm, Rouse needed to be confident in its level of client service, even in the event of a IT system failure. Read this case study to learn how Rouse partnered with Double-Take Software to develop and implement a full business continuity plan.

Wireless in Business Continuity Planning

AT&T Corp — Mon, 19 Oct 2009 00:00:00 EDT

Increasingly WAN-centric enterprises make mobile equipment and services more important for business continuity. To determine the role wireless should play in an organization's business continuity plan, IT should consider a mix of factors including type of business, physical locations and applications. Read on to learn more.

Getting Personal with Business Continuity: Five Critical Success Factors in Overcoming ...

IBM — Fri, 02 Oct 2009 00:00:00 EDT

This white paper addresses the critical factors you need to address when dealing with workforce disruption, including threats like pandemics.

Enterprise, Back-Office Applications Propel our Business: An order management system, ...

IBM — Thu, 01 Oct 2009 00:00:00 EDT

With Oracle Applications Extension for Rational Performance you no longer have to jeopardize your business engine during an upgrade. You’ll eliminate risk, increase testing productivity, speedy delivery, and ensure the quality and scalability of your business systems.

Six Secrets to 24x7 Exchange Availability

Marathon Technologies — Mon, 28 Sep 2009 00:00:00 EDT

The following six secrets to 24x7, disaster-tolerant Exchange will show you how to implement an Exchange environment with zero lost data and continuous application availability—with no IT intervention—in the event of a disaster.

MS SQL Server 2008

Fusion-IO — Thu, 24 Sep 2009 00:00:00 EDT

Solid state drives (SSD) are going to play everywhere in the enterprise—at the storage array level, at the server level and in users’ notebook computers. This webcast discusses the issues involved in integrating SSDs at these three junctions in enterprise storage environments.

PODCAST: MS SQL Server 2008

Fusion-IO — Thu, 24 Sep 2009 00:00:00 EDT

Solid state drives (SSD) are going to play everywhere in the enterprise—at the storage array level, at the server level and in users’ notebook computers. This podcast discusses the issues involved in integrating SSDs at these three junctions in enterprise storage environments.

Sun HPC Virtual Tradeshow

Sun Microsystems, Inc. — Wed, 23 Sep 2009 00:00:00 EDT

Performance Computing (HPC) is business ready. HPC can give your organization a competitive advantage through shorter development cycles, better decision making and lower costs. Download this webcast to discuss new technologies, accomplishments, and collaborations in HPC, networking, storage, software, and data management.

The Importance of Including Email with Business Continuity Planning

Iron Mountain Digital — Wed, 23 Sep 2009 00:00:00 EDT

This paper will interest those concerned with creating or implementing email management strategies, as well as managers with responsibility for business continuity processes. It looks at the general approaches available to ensure email continuity and the implications on infrastructure, budget, people and resilience of deploying each strategy.

Security in the Call Center: Verifying Customer Identities without the Inconvenience

RSA, The Security Division of EMC — Fri, 18 Sep 2009 00:00:00 EDT

Is securing the Call Center possible without impacting the customer experience? This paper discusses the advantages and benefits of using knowledge-based authentication (KBA) to bolster Call Center security over other solutions.

Virtual Desktop Management: Reducing Infrastructure Costs

HP, Vmware and AMD — Thu, 17 Sep 2009 00:00:00 EDT

This webcast discusses ways to reduce costs and improve return on investment with desktop virtualization. Learn how implementing this technology enables you to reduce IT staff costs by more than 40 percent. Discover ways to reduce infrastructure expenses and total cost of ownership by more than 50 percent.

Presentation Transcript: Network Attached Storage

Dell, Inc. — Mon, 14 Sep 2009 00:00:00 EDT

Because network attached storage (NAS) is file-based (rather than block-based) storage, it is particularly suited for storing the types of unstructured, file-based data that is a challenge for many storage pros today. This FAQ Presentation Transcript answers key questions about NAS advantages and implementations.

Controlling the Cost of Audio Conferencing

Citrix Online — Thu, 10 Sep 2009 00:00:00 EDT

This Wainhouse Research application brief explores the costs of audio conferencing – specifically whether organizations consider cost to be a problem and what they're doing to control it.

Award-Winning VoIP Provider Deploys Five9 in Profit Centers to Launch Marketing Campaigns

Five9 — Thu, 10 Sep 2009 00:00:00 EDT

Read case study to learn how Vonage selected the Five9 Virtual Call Center Suite to launch an ambitious campaign to win back over 70,000 customers. Read on to learn how Five9 Virtual Call Center Suite offers superior-quality VoIP, predictive dialer, inbound call capabilities, comprehensive management and customer tracking tools, and more.

The Leader in On-Demand Call Centers: Five9 Product Overview

Five9 — Thu, 10 Sep 2009 00:00:00 EDT

Five9 is the leader in on-demand call center products. Watch this overview to learn about all the products Five9 has to offer to help improve your call center operations and learn just how easy it is to use the many products available from Five9.

Find Balance in Your Data Center