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	Business Models Built Around Customer Service  - KnowledgeStorm
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	KnowledgeStorm
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	en-us			
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	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<title>
					<![CDATA[CRM Built for IT: The Executive Guide to Selecting CRM that Meets IT Needs]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140917?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Business Models Built Around Customer Service&amp;n=5140917&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper provides everything the CIO and IT team must know to evaluate a CRM system based on the critical business and technical issues that matter to IT directors and chief information and technology officers.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Wed, 11 Nov 2009 00:00:00 EST				
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			<item>					
					<title>
					<![CDATA[Demo: IBM Cognos TM1 MidMarket Edition Online Demo]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140860?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Business Models Built Around Customer Service&amp;n=5140860&amp;c=CORE</link>
					<description>
						<![CDATA[ Simplify your key financial processes with Cognos.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Tue, 10 Nov 2009 00:00:00 EST				
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			<item>					
					<title>
					<![CDATA[Streamline Your Business, Accelerate Your Growth: Using an Affordable Application Built for ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140399?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Business Models Built Around Customer Service&amp;n=5140399&amp;c=CORE</link>
					<description>
						<![CDATA[ The SAP&amp;reg; Business One application offers a single, affordable way to manage
your entire business – from sales and customer relationships to financials and operations. Designed specifically for small businesses, it helps you streamline processes, act on timely information, and accelerate profitable growth.]]>				
					</description>
					<author>
						<![CDATA[SAP AG]]>				
					</author>
					<pubDate>
						Mon, 26 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Customer Experience IQ Report]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140236?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Business Models Built Around Customer Service&amp;n=5140236&amp;c=CORE</link>
					<description>
						<![CDATA[ The Customer Experience IQ (CEIQ) report identifies the six secrets of highly effective customer experience programs that every company can use to create true customer loyalty. Read this paper to learn which customer experience programs that organizations have implemented are most effective at driving customer loyalty.]]>				
					</description>
					<author>
						<![CDATA[Vovici]]>				
					</author>
					<pubDate>
						Tue, 20 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Four Critical Imperatives for Data Protection and Recovery: BEX Innovative Architecture  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140221?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Business Models Built Around Customer Service&amp;n=5140221&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper describes an innovative, unified data protection model – developed by Syncsort – that not only supports each of these imperatives, but leverages them to provide actual return on your business investments.]]>				
					</description>
					<author>
						<![CDATA[Syncsort]]>				
					</author>
					<pubDate>
						Tue, 20 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Presentation Transcript: The Power of Universal Patterns and Models for Master Data Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140209?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Business Models Built Around Customer Service&amp;n=5140209&amp;c=CORE</link>
					<description>
						<![CDATA[ In this presentation transcript featuring best-selling author, Len Silverston, learn how to implement universal patterns for data modeling to improve management flexibility. Gain insight into various modeling choices to meet your organization&apos;s needs. Discover how to improve quality and reduce management costs by re-using patterns.]]>				
					</description>
					<author>
						<![CDATA[Embarcadero Technologies, Inc.]]>				
					</author>
					<pubDate>
						Mon, 19 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[A Superior Hardware Platform for Server Virtualization - Improving Data Center Flexibility ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139910?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Business Models Built Around Customer Service&amp;n=5139910&amp;c=CORE</link>
					<description>
						<![CDATA[ To gain full value of virtualization, you need servers that are built to handle the heavy and ever-changing demands of a virtualized and consolidated computing environment. To help you get maximum benefits from virtualization, Intel has built a better physical server platform with unique hardware-assist features to enhance the virtual data center.]]>				
					</description>
					<author>
						<![CDATA[Insight &amp; Intel]]>				
					</author>
					<pubDate>
						Tue, 06 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[100% Electronic AR Invoicing with SAP &amp; #174; Solutions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139813?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Business Models Built Around Customer Service&amp;n=5139813&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper examines solutions, both traditional software and Software as a Service models, with a proven track record in helping companies make the transition to 100% electronic AR invoicing.]]>				
					</description>
					<author>
						<![CDATA[Esker Inc.]]>				
					</author>
					<pubDate>
						Mon, 05 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[SheepDog Builds a Profitable IT Services Business Around Google Apps]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139554?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Business Models Built Around Customer Service&amp;n=5139554&amp;c=CORE</link>
					<description>
						<![CDATA[ See how SheepDog used Google Apps to capitalize on growing business opportunities for advanced cloud computing solutions, generate both one-time and ongoing revenue streams, and build a lucrative and sustainable business model.]]>				
					</description>
					<author>
						<![CDATA[Google Apps Authorized Reseller Program]]>				
					</author>
					<pubDate>
						Wed, 23 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[The Power of Universal Patterns and Models for Master Data Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139121?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Business Models Built Around Customer Service&amp;n=5139121&amp;c=CORE</link>
					<description>
						<![CDATA[ In this webcast featuring best-selling author, Len Silverston, learn how to implement universal patterns for data modeling to improve management flexibility. Gain insight into various modeling choices to meet your organization&apos;s needs. Discover how to improve quality and reduce management costs by re-using patterns.]]>				
					</description>
					<author>
						<![CDATA[Embarcadero Technologies, Inc.]]>				
					</author>
					<pubDate>
						Fri, 11 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Managing Third-Party Compliance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139122?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Business Models Built Around Customer Service&amp;n=5139122&amp;c=CORE</link>
					<description>
						<![CDATA[ In this podcast featuring best-selling author, Len Silverston, learn how to implement universal patterns for data modeling to meet changing information compliance regulations. Gain insight into various modeling options to meet your organization&apos;s needs. Discover how to improve quality and reduce management costs by re-using patterns.]]>				
					</description>
					<author>
						<![CDATA[Embarcadero Technologies, Inc.]]>				
					</author>
					<pubDate>
						Fri, 11 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Improve Customer Relationships Using the 2007 Office System]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138986?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Business Models Built Around Customer Service&amp;n=5138986&amp;c=CORE</link>
					<description>
						<![CDATA[ This webcast demonstrates how Microsoft software can help you develop more profitable customer relationships by simplifying how your employees work with colleagues, partners, and customers.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Using Microsoft Dynamics CRM and the Federated Model for Consolidated Pipeline Forecasting  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138975?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Business Models Built Around Customer Service&amp;n=5138975&amp;c=CORE</link>
					<description>
						<![CDATA[ View this webcast to learn how the federated model can help business units operate customized CRM systems while synchronizing to a central application. We explore how the server stores enterprise-pertinent information from all CRM systems, thus supporting executives responsible for achieving overall sales goals.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[CloudBurst Technical Demonstration]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138852?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Business Models Built Around Customer Service&amp;n=5138852&amp;c=CORE</link>
					<description>
						<![CDATA[ The IBM CloudBurst Family is a line of pre-integrated service delivery platforms including hardware, storage, networking, virtualization, and service management software, which will enable you to create a private cloud environment.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Tue, 08 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Email As Evidence: 12 Steps To Ensuring Good Evidential Quality Of Email]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137909?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Business Models Built Around Customer Service&amp;n=5137909&amp;c=CORE</link>
					<description>
						<![CDATA[ Infrastructures of potentially dozens of servers have built up around corporate
email servers to provide better governance, reduced risk and improved legislative compliance &amp;#45; anti-virus, anti-spam, attachment handling, encryption, disclaimers, archiving and hot-standby mail servers to name a few.]]>				
					</description>
					<author>
						<![CDATA[Mimecast]]>				
					</author>
					<pubDate>
						Wed, 05 Aug 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[CRM Built for Marketing: The Executive Guide to Selecting CRM that Meets Marketing Needs]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137567?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Business Models Built Around Customer Service&amp;n=5137567&amp;c=CORE</link>
					<description>
						<![CDATA[ How can a company ensure that their marketing department&apos;s needs are represented when choosing an enterprise-level CRM system? This white paper provides core principles companies can use to help them select a CRM system that each marketing team member feels was built just for them.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Thu, 23 Jul 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Pivotal CRM: Built For Sales]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137564?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Business Models Built Around Customer Service&amp;n=5137564&amp;c=CORE</link>
					<description>
						<![CDATA[ In this multimedia demo, learn how Pivotal CRM&apos;s flexible, innovative features and design give sales users an edge and make them feel the system was built just for them.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Thu, 23 Jul 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Reducing Time and Staff Required to Meet Customer Service Level Requirements for Security  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137436?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Business Models Built Around Customer Service&amp;n=5137436&amp;c=CORE</link>
					<description>
						<![CDATA[ As ORCS introduced Windows Server 2008 into the network, they sought new ways to improve efficiency. The need for an improved patch management system, combined with the requirements for PCI compliance, presented a dual challenge that they hoped they could address with a single technology solution. And they did. Read this case study to learn how.]]>				
					</description>
					<author>
						<![CDATA[Shavlik Technologies]]>				
					</author>
					<pubDate>
						Mon, 20 Jul 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Enterprise Cloud Computing: Transforming IT]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140345?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Business Models Built Around Customer Service&amp;n=5140345&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper examines the evolution of private clouds and discusses how many organizations that have implemented grid or virtual machines are moving towards private clouds. It also describes how organizations can successfully implement this new IT delivery model using a phased approach that starts with cloud management software.]]>				
					</description>
					<author>
						<![CDATA[Platform Computing Corporation]]>				
					</author>
					<pubDate>
						Wed, 01 Jul 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Creating Enduring Customer Relationships]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136505?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Business Models Built Around Customer Service&amp;n=5136505&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this white paper to learn how investing in a new loyalty solution or improving your existing one will enable you to truly differentiate your business around the customer experience and drive lasting relationships.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Wed, 10 Jun 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Three Tactics for Winning the LTE Game]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136415?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Business Models Built Around Customer Service&amp;n=5136415&amp;c=CORE</link>
					<description>
						<![CDATA[ This research brief provides an overview of the current LTE market and addresses the technical and business challenges that operators will face as they migrate to all-IP networks. It provides insight into operators&apos; common questions and helps address planning and implementation concerns including migrating away from existing legacy systems.]]>				
					</description>
					<author>
						<![CDATA[Alcatel-Lucent]]>				
					</author>
					<pubDate>
						Tue, 09 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Business%20Models%20Built%20Around%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Business%20Models%20Built%20Around%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Collaboration Advantage: Customer-Focused Partnerships In A Global Market]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136319?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Business Models Built Around Customer Service&amp;n=5136319&amp;c=CORE</link>
					<description>
						<![CDATA[ In order to better understand the opportunities, challenges, risks and rewards companies have seen from these types of agreements, the Economist Intelligence Unit conducted a survey in March 2008, sponsored by SAP, which asked 516 senior executives how their business relationships are evolving.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Tue, 02 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Business%20Models%20Built%20Around%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Business%20Models%20Built%20Around%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Migrate from a Proprietary Server Architecture? - Open Systems Provide Way to Exit Money Pit]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138676?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Business Models Built Around Customer Service&amp;n=5138676&amp;c=CORE</link>
					<description>
						<![CDATA[ In this down economy, now is the time to examine the total cost of ownership (TCO) of your proprietary server infrastructure and migrate to a more cost-effective open systems platform designed for tomorrow. If this hits home for you, please read on.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc. and Intel]]>				
					</author>
					<pubDate>
						Wed, 27 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Business%20Models%20Built%20Around%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Business%20Models%20Built%20Around%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[SPSS Text Analysis for Surveys &amp; trade; 3.0 - Specifications]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135548?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Business Models Built Around Customer Service&amp;n=5135548&amp;c=CORE</link>
					<description>
						<![CDATA[ Use SPSS Text Analysis for Surveys to categorize text responses whether you conduct surveys to support business, education, or government decisions, or for your academic research. No matter your field, you now have a way to combine your qualitative and quantitative analyses using a single advanced but easy-to-use desktop software program.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Tue, 05 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Business%20Models%20Built%20Around%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Business%20Models%20Built%20Around%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Credit Card Company Improves Risk Management to Boost Bottom Line using Predictive Analytics]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135485?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Business Models Built Around Customer Service&amp;n=5135485&amp;c=CORE</link>
					<description>
						<![CDATA[ A successful credit card company must be able to accurately assess its credit risk at any given time. Having an up-to-date picture of which clients may default on payments is critical to this process, not only amongst new applicants, but existing customers too.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Mon, 04 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Business%20Models%20Built%20Around%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Business%20Models%20Built%20Around%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Performance Center of Excellence]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133703?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Business Models Built Around Customer Service&amp;n=5133703&amp;c=CORE</link>
					<description>
						<![CDATA[ As the application lifecycle evolves, components that drive efficiency and quality become more crucial. Organizations building centers of excellence (CoE) around performance testing find that the CoE centralizes resources and utilizes the full capabilities of today&apos;s robust automation products. Read on to learn more about the benefits of CoE.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Fri, 27 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Business%20Models%20Built%20Around%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Business%20Models%20Built%20Around%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Deliver Application Integration Projects in Days]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133580?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Business Models Built Around Customer Service&amp;n=5133580&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper details the Cast Iron Integration Solution, which dramatically simplifies application integration today. As a purpose-built solution designed exclusively for application integration, it eliminates complexity from an integration problem and enables companies to implement projects in days, rather than weeks or months.]]>				
					</description>
					<author>
						<![CDATA[Cast Iron Systems]]>				
					</author>
					<pubDate>
						Mon, 23 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Business%20Models%20Built%20Around%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Business%20Models%20Built%20Around%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[How to Profit in a Downturn: 4 Customer &amp; #45;centric Strategies for Growth in a  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133577?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Business Models Built Around Customer Service&amp;n=5133577&amp;c=CORE</link>
					<description>
						<![CDATA[ In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Business%20Models%20Built%20Around%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Business%20Models%20Built%20Around%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Surviving and Thriving in a Challenging Market: How Customer &amp; #45;centric Strategies Can  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133578?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Business Models Built Around Customer Service&amp;n=5133578&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper explains how financial services firms across the industry and around the globe can use customer&amp;#45;centric strategies and CRM tools to maximize the value and loyalty of their client base and gain insight into new areas of opportunity.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Business%20Models%20Built%20Around%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Business%20Models%20Built%20Around%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[CRM Built for Sales: The Executive Guide to Selecting CRM That Meets Sales Needs]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133573?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Business Models Built Around Customer Service&amp;n=5133573&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper provides core principles companies can use to help them select a CRM system that each sales user feels was built just for them.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Business%20Models%20Built%20Around%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Business%20Models%20Built%20Around%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[CRM Built for Customer Service: The Executive Guide to Selecting CRM that Meets Service Needs]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5131900?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Business Models Built Around Customer Service&amp;n=5131900&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explores core principles companies can use to help them select a CRM system.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Business%20Models%20Built%20Around%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Business%20Models%20Built%20Around%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Human Machine Interface (HMI)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96430?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Business Models Built Around Customer Service&amp;n=96430&amp;c=CORE</link>
					<description>
						<![CDATA[ C-more touch panels provide a graphical interface designed to interchange and display graphics, animation and data to and from a PLC by merely touching the screen.]]>				
					</description>
					<author>
						<![CDATA[AutomationDirect]]>				
					</author>
					<pubDate>
						Fri, 13 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Business%20Models%20Built%20Around%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Business%20Models%20Built%20Around%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[AC Drives and Industrial AC Motors]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96431?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Business Models Built Around Customer Service&amp;n=96431&amp;c=CORE</link>
					<description>
						<![CDATA[ AC Variable Frequency Drives (VFD): AutomationDirect carries AC variable speed drives for all your speed control applications.]]>				
					</description>
					<author>
						<![CDATA[AutomationDirect]]>				
					</author>
					<pubDate>
						Fri, 13 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Business%20Models%20Built%20Around%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Business%20Models%20Built%20Around%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Programmable Logic Controller Product Lines (PLCs)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96433?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Business Models Built Around Customer Service&amp;n=96433&amp;c=CORE</link>
					<description>
						<![CDATA[ Starting with the DL05 at 8 inputs/ 6 outputs, all the way up to the fully expanded 100 I/O DL06 PLC, these PLCs are a standard that can grow with the changing needs of your machine or process control applications.]]>				
					</description>
					<author>
						<![CDATA[AutomationDirect]]>				
					</author>
					<pubDate>
						Fri, 13 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Business%20Models%20Built%20Around%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Business%20Models%20Built%20Around%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Simple-to-Use Endpoint Security: Proactive Solutions for Networkwide Platforms]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138768?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Business Models Built Around Customer Service&amp;n=5138768&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper examines the looming threat horizon that is forcing companies to reexamine their endpoint security functions and discusses ESET’s solution for integrated security management that is built around its advanced heuristic technology.]]>				
					</description>
					<author>
						<![CDATA[ESET]]>				
					</author>
					<pubDate>
						Fri, 06 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Business%20Models%20Built%20Around%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Business%20Models%20Built%20Around%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Seven Tips for Profiting from Lean Times with CRM]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5132114?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Business Models Built Around Customer Service&amp;n=5132114&amp;c=CORE</link>
					<description>
						<![CDATA[ With their rapid speed of deployment, integrated analytics and built-in best practices, on-demand CRM solutions can quickly vault a sales organization ahead of its rivals. And because of their flexible licensing structure, on-demand solutions can be deployed selectively, enabling businesses to deploy only as much CRM as they need.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Mon, 26 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Business%20Models%20Built%20Around%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Business%20Models%20Built%20Around%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135593?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Business Models Built Around Customer Service&amp;n=5135593&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper makes the case for using predictive analytics as a catalyst for a company&apos;s growth.  It includes best practices from several global companies including: Cablecom, Royal &amp; Sun  Alliance, and T. Rowe Price. Ultimately, it is
about maximizing the level of understanding that can be achieved with customer data.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Wed, 31 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Business%20Models%20Built%20Around%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Business%20Models%20Built%20Around%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Addressing the challenges of implementing a customer-centric strategy]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137365?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Business Models Built Around Customer Service&amp;n=5137365&amp;c=CORE</link>
					<description>
						<![CDATA[ The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi&amp;#45;channel touchpoints.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Fri, 05 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Business%20Models%20Built%20Around%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Business%20Models%20Built%20Around%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Sales and Marketing: The New Power Couple]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138221?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Business Models Built Around Customer Service&amp;n=5138221&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper will review the obstacles to making business development a team sport and then will present best practices around people, process and technology for aligning the sales and marketing organization.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Mon, 01 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Business%20Models%20Built%20Around%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Business%20Models%20Built%20Around%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Sharepoint E &amp; #45;zine Vol.4: Balancing SharePoint Governance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/101670?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Business Models Built Around Customer Service&amp;n=101670&amp;c=CORE</link>
					<description>
						<![CDATA[ SharePoint has built&amp;#45;in features that allow site owners to create site maps without any custom coding at all.]]>				
					</description>
					<author>
						<![CDATA[SearchWinIT]]>				
					</author>
					<pubDate>
						Sat, 01 Nov 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Business%20Models%20Built%20Around%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Business%20Models%20Built%20Around%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ITIL &amp; #174; v3: What It Is and Why You Should Care]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100927?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Business Models Built Around Customer Service&amp;n=100927&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explains ITIL by describing its benefits&amp;#44; where it comes from&amp;#44; why you need to know about it&amp;#44; which types of IT organization can benefit from using it&amp;#44; and how to get started.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Sat, 11 Oct 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Business%20Models%20Built%20Around%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Business%20Models%20Built%20Around%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Switching from Salesforce.com to Microsoft Dynamics CRM Helps Jones Lang LaSalle Implement  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139038?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Business Models Built Around Customer Service&amp;n=5139038&amp;c=CORE</link>
					<description>
						<![CDATA[ Microsoft Dynamics CRM has enabled Jones Lang LaSalle to share customer and account information globally, while still offering functionality tailored to the unique processes of its many business units and more than 700 local offices.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Tue, 22 Jul 2008 00:00:00 EDT				
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					<![CDATA[VUE Software: Insurance Commission &amp; Incentive Compensation Management]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/96671?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Business Models Built Around Customer Service&amp;n=96671&amp;c=CORE</link>
					<description>
						<![CDATA[ VUE software delivers flexibility and automation to help solve the complexities of insurance sales commission and incentive compensation plans. VUE’s web-enabled incentive management solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution offers the ease of a total solution from one vendor.]]>				
					</description>
					<author>
						<![CDATA[CSSI]]>				
					</author>
					<pubDate>
						Fri, 16 May 2008 00:00:00 EDT				
					</pubDate>
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					<![CDATA[Best Practices for Deploying Collaborative BI]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96934?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Business Models Built Around Customer Service&amp;n=96934&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper will show you how to navigate around the usual hurdles and deliver collaborative BI that works.]]>				
					</description>
					<author>
						<![CDATA[Tableau Software]]>				
					</author>
					<pubDate>
						Sun, 04 May 2008 00:00:00 EDT				
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					<title>
					<![CDATA[HEALTHsuite® - Claims Processing Software]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93897?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Business Models Built Around Customer Service&amp;n=93897&amp;c=CORE</link>
					<description>
						<![CDATA[ HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care administration including HMO, Consumer Driven, Medicare, Medicaid and Federal Health Benefits.]]>				
					</description>
					<author>
						<![CDATA[RAM Technologies, Inc.]]>				
					</author>
					<pubDate>
						Thu, 21 Feb 2008 00:00:00 EST				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Business%20Models%20Built%20Around%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
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					<![CDATA[Oracle Grid Computing Achieved: Service-oriented HP Adaptive Infrastructure offerings for  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137862?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Business Models Built Around Customer Service&amp;n=5137862&amp;c=CORE</link>
					<description>
						<![CDATA[ Oracle&apos;s vision of the next-generation data center is the Oracle Grid Computing architecture, which provides the software building blocks for creating a service-oriented, shared-resource environment. Read this paper to discover more of what Oracle has to offer.]]>				
					</description>
					<author>
						<![CDATA[Hewlett Packard Company and Intel]]>				
					</author>
					<pubDate>
						Wed, 07 Nov 2007 00:00:00 EST				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Business%20Models%20Built%20Around%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
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					<title>
					<![CDATA[Using Master Data in Business Intelligence]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97577?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Business Models Built Around Customer Service&amp;n=97577&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper reviews the current status of master data management (MDM) and offers suggestions for planning, building, and deploying an MDM environment. It examines how the MDM environment can be used in conjunction with BI applications and an underlying data warehousing environment to improve the decision-making process.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Thu, 01 Mar 2007 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[Microsoft Dynamics RoleTailored Business Productivity: &quot; Software Designed for Your People &quot;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138225?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Business Models Built Around Customer Service&amp;n=5138225&amp;c=CORE</link>
					<description>
						<![CDATA[ By automating and streamlining financial, customer relationship and supply chain processes, Microsoft Dynamics brings together people, processes and technologies, increasing the productivity and effectiveness of the business, and helping drive business success. Explore the Microsoft Dynamics Customer Model and how it&apos;s reflected in this software.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Thu, 01 Mar 2007 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[Web Lead Evaluation and Scoring Study]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/81879?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Business Models Built Around Customer Service&amp;n=81879&amp;c=CORE</link>
					<description>
						<![CDATA[ KnowledgeStorm and The Artemis Group conducted an in-depth analysis of 15,452 Web leads generated by KnowledgeStorm. The objective of this study was to identify characteristics of Web leads that maximize sales opportunities and to debunk myths around what makes a good sales lead.]]>				
					</description>
					<author>
						<![CDATA[KnowledgeStorm, Inc]]>				
					</author>
					<pubDate>
						Thu, 06 Apr 2006 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Top 10 Reasons Customers Choose SAP for Business Transformation]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93305?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Business Models Built Around Customer Service&amp;n=93305&amp;c=CORE</link>
					<description>
						<![CDATA[ SAP is a customer&amp;#8217;s company, whose organization is designed for, and encouraging of, innovation in all its aspects - from product development to product delivery to product implementation. Read this white paper to discover the top 10 reasons why customers choose SAP for their business transformation.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jan 2006 00:00:00 EST				
					</pubDate>
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