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	CRM Markets  - KnowledgeStorm
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	KnowledgeStorm
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	en-us			
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	Copyright &amp;#169; 2008<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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			<item>					
					<title>
					<![CDATA[Marketing Transformation- How to Lead the Revolution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98910?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Markets&amp;n=98910&amp;c=CORE</link>
					<description>
						<![CDATA[ This Report begins by considering the pressures, internal and external, that are driving the transformation of marketing and its impact on global business.]]>				
					</description>
					<author>
						<![CDATA[Extraprise Group, Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Why B2C Database Marketing Firms Don &apos; t Understand B2B Companies]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98911?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Markets&amp;n=98911&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper explains why B2C-oriented database marketing firms lack an understanding of how the data they manage and discover are really used. It also addresses how B2B marketers need a complex process to make their efforts more productive.]]>				
					</description>
					<author>
						<![CDATA[Extraprise Group, Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Achieving Management Excellence: The Next Boardroom Discussion]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98758?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Markets&amp;n=98758&amp;c=CORE</link>
					<description>
						<![CDATA[ View this videocast and gain exclusive insight into the launch of a major new release of Oracle&apos;s Enterprise Performance Management System (EPM).]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Customer Relationship Management - Integration for a Customer Centric View]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99026?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Markets&amp;n=99026&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper provides a valuable list of factors for executive management, IT decision makers and sales professionals to consider when planning a successful CRM integration project.]]>				
					</description>
					<author>
						<![CDATA[Sage (UK) Limited]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Turn Customer Data into Actionable Information and Insight with CRM Analytics]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99276?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Markets&amp;n=99276&amp;c=CORE</link>
					<description>
						<![CDATA[ Gain real-time insight into customer data to deliver faster, more effective decisions and positively impact the bottom line. Learn how analytics can increase ROI by turning customer data from sales and marketing systems into actionable information.]]>				
					</description>
					<author>
						<![CDATA[Business Objects]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Software as a Service Dramatically Improves CRM Success]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97042?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Markets&amp;n=97042&amp;c=CORE</link>
					<description>
						<![CDATA[ This Yankee Group white paper explores what companies must do beyond software as a service (SaaS) solutions to improve sales effectiveness, increase customer satisfaction and provide a differentiated customer experience.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[How Empowering Customer-facing Employees Leads to Extraordinary Results: Empowerment as a  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98731?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Markets&amp;n=98731&amp;c=CORE</link>
					<description>
						<![CDATA[ Discover why empowering key customer-facing employees is the new path to achieving extraordinary, sustainable results. Read this white paper to learn four best practices on how establish an employee empowerment strategy.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Business Intelligence (BI) in the Midmarket: Heeding the Call for Intelligent Information]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98722?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Markets&amp;n=98722&amp;c=CORE</link>
					<description>
						<![CDATA[ This Webcast will examine those tools and explore the myriad of BI options available to CIOs.]]>				
					</description>
					<author>
						<![CDATA[Cognos Incorporated]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Customer Relationship Management - Sage CRM SalesLogix Data Synchronisation Technology for  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99021?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Markets&amp;n=99021&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper on CRM discusses data synchronisation, which enables mobile users to access up to date corporate data on their &quot;disconnected&quot; devices.]]>				
					</description>
					<author>
						<![CDATA[Sage (UK) Limited]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Achieved Closed-Loop B2B Marketing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98905?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Markets&amp;n=98905&amp;c=CORE</link>
					<description>
						<![CDATA[ Database marketing’s time is now, and as companies realize its importance the number of constituents will grow, meaning the database should be at the forefront of all new initiatives.]]>				
					</description>
					<author>
						<![CDATA[Extraprise Group, Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Choosing the Best CRM for Your Organization]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98729?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Markets&amp;n=98729&amp;c=CORE</link>
					<description>
						<![CDATA[ Explore four CRM deployment scenarios and how to choose a CRM solution that will best meet your company&apos;s needs today and support your business as it grows and evolves.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[CRM Your Salespeople Will Love]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98728?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Markets&amp;n=98728&amp;c=CORE</link>
					<description>
						<![CDATA[ CRM can bring enormous benefits to companies, but only if users adopt it. Explore user adoption problems and an overview of the newest CRM features designed to drive ease of use and high rates of user adoption.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Bridging the Gap in CRM Application Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98907?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Markets&amp;n=98907&amp;c=CORE</link>
					<description>
						<![CDATA[ The inefficient methods for supporting a CRM environment are costing clients millions of dollars. This paper discusses new models that ease the cost and time burden for the client while providing a more-intimate client-vendor relationship.]]>				
					</description>
					<author>
						<![CDATA[Extraprise Group, Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[On-demand or On-premise CRM: 10 Things to Consider before Making Your Decision]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99019?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Markets&amp;n=99019&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper examines the 10 most important considerations associated with CRM selection and discusses how both on-demand and on-premise deployments impact upon them.]]>				
					</description>
					<author>
						<![CDATA[Sage (UK) Limited]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[CRM Best Practices to Optimize Salesforce Performance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99270?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Markets&amp;n=99270&amp;c=CORE</link>
					<description>
						<![CDATA[ CRM best practices on how to empower all of your sales force to achieve the same performance and results as your top salespeople.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Optimizing Today &apos; s CRM Business Processes]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99258?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Markets&amp;n=99258&amp;c=CORE</link>
					<description>
						<![CDATA[ In this paper learn how TechExcel, Inc has pioneered a new Active-Customer model. With this model every person involved in a business process is treated as a truly active player, and given the appropriate level of visibility, authority, and control.]]>				
					</description>
					<author>
						<![CDATA[TechExcel]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Extraprise CRM Support Survey Report]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98908?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Markets&amp;n=98908&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper summarizes the results of the survey that was conducted at the Oracle Applications User Group’s COLLABORATE 08 conference in April 2008.]]>				
					</description>
					<author>
						<![CDATA[Extraprise Group, Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Customer Relationship Management - Fast Return on Investment (ROI) in Sage CRM SalesLogix  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99027?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Markets&amp;n=99027&amp;c=CORE</link>
					<description>
						<![CDATA[ This report explains how a wide range of Sage CRM SalesLogix customers define ROI and the return they are achieving with their Sage CRM SalesLogix implementations.]]>				
					</description>
					<author>
						<![CDATA[Sage (UK) Limited]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[On Demand CRM Goes Strategic]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98747?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Markets&amp;n=98747&amp;c=CORE</link>
					<description>
						<![CDATA[ Examine what is new in on-demand customer relationship management (CRM), learn the six questions every buyer should ask before making a CRM investment and gain key lessons for finding the right fit for your business.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[PODCAST: Web 2.0 in Action! How SAP is Leveraging Web 2.0 in CRM to Improve Customer Experience]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98424?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Markets&amp;n=98424&amp;c=CORE</link>
					<description>
						<![CDATA[ Explore how CRM now includes Web 2.0 capabilities that enhance user experience and productivity. Learn more about a highly personalizable, interactive user interface and how it enables content syndication from internal and external data sources.]]>				
					</description>
					<author>
						<![CDATA[SAP America, Inc.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Replicate Sales Success - Clone Your Star Salespeople]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97040?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Markets&amp;n=97040&amp;c=CORE</link>
					<description>
						<![CDATA[ Companies today need to differentiate themselves by focusing on how they sell, not what they sell, customer relationship management (CRM) can play a pivotal role in achieving that differentiation.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Achieve Unlimited Growth and Acquisition Capabilities with IBM applications]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97972?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Markets&amp;n=97972&amp;c=CORE</link>
					<description>
						<![CDATA[ Many emerging businesses today are searching for a way to move into new markets and achieve cost effective product growth. Learn how to improve your business and acquire new product segments without experiencing an increase of internal resources.]]>				
					</description>
					<author>
						<![CDATA[Xperia]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Making the most of OSS and service provider CRM]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96970?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Markets&amp;n=96970&amp;c=CORE</link>
					<description>
						<![CDATA[ In this webcast, expert Jeffrey Paul Cotrupe will address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS).]]>				
					</description>
					<author>
						<![CDATA[Pitney Bowes Group 1 Software]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Microsoft Dynamics CRM Online ® Webcast]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96445?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Markets&amp;n=96445&amp;c=CORE</link>
					<description>
						<![CDATA[ Available on-demand, this Webcast takes you through a brief intro from CEO, Steve Ballmer and then follows a panel of executives who answer questions like: what is CRM and what type of business does it really help?]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[IT Briefing: Making the Most of OSS and Service Provider CRM]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97802?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Markets&amp;n=97802&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS). Learn more about CRM in the paper.]]>				
					</description>
					<author>
						<![CDATA[Pitney Bowes Group 1 Software]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Taking On-Demand CRM Integration to the Next Level]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97041?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Markets&amp;n=97041&amp;c=CORE</link>
					<description>
						<![CDATA[ Explore current CRM on-demand integration challenges facing businesses with mixed deployments and learn how you can guarantee sales effectiveness, business productivity, and reduce costs.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Web 2.0 in Action! How SAP Is Leveraging Web 2.0 in CRM to Improve Customer Experience.]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98004?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Markets&amp;n=98004&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper discusses how SAP leverages Web 2.0 in CRM to improve customer experience. It examines SAP’s approach to Web 2.0, and how SAP has incorporated the Web 2.0 technological principles within SAP CRM.]]>				
					</description>
					<author>
						<![CDATA[SAP America, Inc.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Sales Order Management Software for .Net2.0]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96412?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Markets&amp;n=96412&amp;c=CORE</link>
					<description>
						<![CDATA[ Provide superior service by addressing your customers’ individual needs. Automate manual processes using electronic workflows and integrate your on-line transactions between customers and suppliers.]]>				
					</description>
					<author>
						<![CDATA[SLINGSHOT.]]>				
					</author>
					<pubDate>
						Tue, 06 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Take Sales to the Next Level with Information OnDemand]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96876?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Markets&amp;n=96876&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this white paper to learn how to gain a better understanding of sales opportunities and make faster, better-informed decisions on how to respond to new market opportunities.]]>				
					</description>
					<author>
						<![CDATA[Business Objects]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Microsoft Dynamics CRM Online ® Offer]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96931?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Markets&amp;n=96931&amp;c=CORE</link>
					<description>
						<![CDATA[ Download this free trial of Microsoft Dynamics CRM Online with enhanced customer relationship management capabilities. Test-drive this Microsoft hosted solution &amp; find out what small business decision makers are buzzing about.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Customer Information Quality Protection and Assessment]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96085?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Markets&amp;n=96085&amp;c=CORE</link>
					<description>
						<![CDATA[ A Customer Information Quality Assessment (C-IQA) provides a systematic review of your customer data, reporting on key information quality metrics to help you understand how effectively you are able to manage your customers.]]>				
					</description>
					<author>
						<![CDATA[Datanomic.]]>				
					</author>
					<pubDate>
						Fri, 25 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Helping CRM Serve its Purpose: How to Reduce the Increasingly Complex Risks That Threaten ROI]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95928?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Markets&amp;n=95928&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper briefly highlights CRM’s recent evolution, examines the risks that accompany those developments and most important identifies the capabilities contained in an effective synchronized content development platform.]]>				
					</description>
					<author>
						<![CDATA[OnDemand Software.]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Optim™ Data Growth Solution for Oracle &apos; s Siebel® CRM]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94851?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Markets&amp;n=94851&amp;c=CORE</link>
					<description>
						<![CDATA[ IBM&apos;s Optim™ Data Growth Management Solution for Oracle&apos;s Siebel® CRM offers comprehensive Siebel archiving capabilities, fully integrated within the Siebel workflow. You define policies for managing your data - when it needs to be available, how long it should be retained, and who can access it.]]>				
					</description>
					<author>
						<![CDATA[IBM.]]>				
					</author>
					<pubDate>
						Mon, 17 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[CRM for the Professional on the Go]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94688?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Markets&amp;n=94688&amp;c=CORE</link>
					<description>
						<![CDATA[ Mobile CRM is something that needs to be considered now. As a business leader, you might
have put it into your mental “to do later” box, but the reasons to make it a priority are compelling. Read this paper to discover why.]]>				
					</description>
					<author>
						<![CDATA[BlackBerry]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[CRM TOOLKIT]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93478?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Markets&amp;n=93478&amp;c=CORE</link>
					<description>
						<![CDATA[ Creating a business case for CRM solutions is one part art and one part science. We&apos;ve developed our CRM toolkit to help you navigate both.]]>				
					</description>
					<author>
						<![CDATA[Mainstay Partners.]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[CRM without Compromise: A Strategy for Profitable Growth]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93607?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Markets&amp;n=93607&amp;c=CORE</link>
					<description>
						<![CDATA[ Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable growth.]]>				
					</description>
					<author>
						<![CDATA[SAP America, Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[CRM: The Essential Guide - Five Principles for CRM Success]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/92211?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Markets&amp;n=92211&amp;c=CORE</link>
					<description>
						<![CDATA[ This CRM guide distills insights from customers, prospects, industry analysts, and the press down to five key principles for CRM success. Use these five CRM principles as a guide for selecting the right solution and deploying CRM successfully. These principles will help you develop a CRM strategy that is aligned with your company’s strategic goals.]]>				
					</description>
					<author>
						<![CDATA[CDC Software - Pivotal CRM]]>				
					</author>
					<pubDate>
						Tue, 11 Dec 2007 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[HereWare On-Demand Sales, CRM, Project &amp; Document Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/91121?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Markets&amp;n=91121&amp;c=CORE</link>
					<description>
						<![CDATA[ HereWare is an On-Demand and all-in-One sales, CRM, project, and document management system, integrated for your business. Now your team can work together, and you can manage their efforts, to increase sales and productivity. It doesn’t matter if they are spread around your office, or around the globe, HereWare brings them all together.]]>				
					</description>
					<author>
						<![CDATA[HereWare LLC]]>				
					</author>
					<pubDate>
						Tue, 09 Oct 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Forum Management for Complex Business Requirements]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/91065?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Markets&amp;n=91065&amp;c=CORE</link>
					<description>
						<![CDATA[ The FORUM Management Series is program management software for organizations offering program services, including training and education, events, publications, and membership management. These highly specialized program services provide companies with completely integrated marketing, sales, operations, e-commerce, and accounting solutions.]]>				
					</description>
					<author>
						<![CDATA[Gurango Software Corporation]]>				
					</author>
					<pubDate>
						Tue, 02 Oct 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Helping CRM Serve its Purpose: How to Reduce the Increasingly Complex Risks that Threaten ROI]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/88610?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Markets&amp;n=88610&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper briefly highlights CRM’s recent evolution, examines the risks that accompany those developments and identifies the capabilities – contained in an effective synchronized content development platform – that mitigate the risks and maximize the opportunities for valuable returns on CRM investments and competitive advantage.]]>				
					</description>
					<author>
						<![CDATA[OnDemand Software]]>				
					</author>
					<pubDate>
						Tue, 01 May 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Customizable Customer Relationship Management (CRM) Suite for Enterprises]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/86925?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Markets&amp;n=86925&amp;c=CORE</link>
					<description>
						<![CDATA[ Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable CRM solution, Pivotal CRM enables companies to cost-effectively adapt &amp; integrate to fit their unique business processes.]]>				
					</description>
					<author>
						<![CDATA[CDC Software - Pivotal CRM]]>				
					</author>
					<pubDate>
						Mon, 05 Feb 2007 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Apply ITIL Best Practices with Confidence Using TechExcel Service Suite for Asset  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/86063?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Markets&amp;n=86063&amp;c=CORE</link>
					<description>
						<![CDATA[ This complimentary webcast details the new features and benefits of TechExcel Service Suite, the newest version of our Asset Management, Service Desk and CRM solution, enabling you to meet critical ITIL initiatives.]]>				
					</description>
					<author>
						<![CDATA[TechExcel, Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Dec 2006 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/86933?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Markets&amp;n=86933&amp;c=CORE</link>
					<description>
						<![CDATA[ Most CRM vendors claim their solution is customizable. Understanding what &quot;customizable&quot; really means, however, can make the difference between attaining your organization&apos;s goals and implementation disaster.  

CDC Software is pleased to offer you a new free white paper that will help you understand the difference and why it matters.]]>				
					</description>
					<author>
						<![CDATA[CDC Software - Pivotal CRM]]>				
					</author>
					<pubDate>
						Thu, 30 Nov 2006 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Top 5 Ways to Identify Sales and Marketing Misalignment]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/85574?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Markets&amp;n=85574&amp;c=CORE</link>
					<description>
						<![CDATA[ As a manager faced with misaligned marketing and sales operations, what can you do? CRM-based dashboards and campaign management solutions can help bridge the gap and provide a more integrated view of sales and marketing activities. This paper explains some things you can do before major campaigns to ensure cohesion between sales and marketing.]]>				
					</description>
					<author>
						<![CDATA[The Content Factor]]>				
					</author>
					<pubDate>
						Fri, 10 Nov 2006 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Control the Customer Experience - Improve Marketing, Sales, and Service Processes with  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/59844?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Markets&amp;n=59844&amp;c=CORE</link>
					<description>
						<![CDATA[ In today&apos;s extremely competitive Internet economy it is more important than ever for companies to fully embrace new technology to optimize their business processes. Find out how TechExcel&apos;s CRM incorporates The Active Customer model for the three core business groups - employees, customers, and partners.]]>				
					</description>
					<author>
						<![CDATA[TechExcel, Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 May 2006 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM Markets/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ePowerCenter - Customer Relationship Management and Interaction Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/72594?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Markets&amp;n=72594&amp;c=CORE</link>
					<description>
						<![CDATA[ ePowerCenter is an award-winning CRM customer service and support, contact center automation, and interaction management solution designed to address the unique needs of consumer-focused companies and their contact centers.  It is behind high-impact technical and business results at Global 1000 companies across numerous vertical markets.]]>				
					</description>
					<author>
						<![CDATA[Astute Solutions]]>				
					</author>
					<pubDate>
						Fri, 04 Feb 2005 00:00:00 EST				
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					<![CDATA[Hosted CRM vs. In-House: Which Direction Should Your Company Take?]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/71991?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Markets&amp;n=71991&amp;c=CORE</link>
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						<![CDATA[ One of the most animated arguments over the last couple of years has centered on whether to deploy CRM technologies in-house or &quot;rent&quot; them, outsourcing their implementation to an application service provider. Whatever options customers choose, CRM deployments are moving beyond the less-than-stellar early years to deliver some real, provable ROI.]]>				
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					<author>
						<![CDATA[CRMindustry.com]]>				
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					<pubDate>
						Sat, 01 Jan 2005 00:00:00 EST				
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					<![CDATA[Workforce Optimization: Combining People, Processes and Technologies]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/69404?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Markets&amp;n=69404&amp;c=CORE</link>
					<description>
						<![CDATA[ While delighting customers is of the highest priority for customer service-driven businesses, it&apos;s not the only one: in order to satisfy customers, management must also satisfy the individuals responsible for serving those customers.]]>				
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					<author>
						<![CDATA[CRMindustry.com]]>				
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					<pubDate>
						Sun, 01 Aug 2004 00:00:00 EDT				
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					<![CDATA[CRM from the Inside Out]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/69403?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Markets&amp;n=69403&amp;c=CORE</link>
					<description>
						<![CDATA[ Before you impress your customers with the capabilities in new CRM apps, you better convince your employees.]]>				
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					<author>
						<![CDATA[CRMindustry.com]]>				
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					<pubDate>
						Sun, 01 Aug 2004 00:00:00 EDT				
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					<title>
					<![CDATA[TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/25250?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Markets&amp;n=25250&amp;c=CORE</link>
					<description>
						<![CDATA[ CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident submission through investigation to a final resolution, CustomerWise refines your support process and increases efficiency and productivity.]]>				
					</description>
					<author>
						<![CDATA[TechExcel, Inc.]]>				
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					<pubDate>
						Wed, 03 Jul 2002 00:00:00 EDT				
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