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	CRM Process Questions  - KnowledgeStorm
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					<title>
					<![CDATA[Microsoft Podcast: Pivotal CRM Innovates with Microsoft Technologies]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141118?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Process Questions&amp;n=5141118&amp;c=CORE</link>
					<description>
						<![CDATA[ This podcast explains how Pivotal 6 increases user adoption and productivity by mirroring the familiar Microsoft interface and embedding Microsoft Outlook and SharePoint within the CRM system.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Wed, 18 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[The Last Software You &apos; ll Ever Buy? The CRM Platform as Development Platform]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141117?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Process Questions&amp;n=5141117&amp;c=CORE</link>
					<description>
						<![CDATA[ Can&apos;t decide whether to build or buy a CRM system? This podcast presents a third solution that is an application development platform that provides the building blocks for faster, cost-effective application development that achieves a better fit for your business’ processes.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Wed, 18 Nov 2009 00:00:00 EST				
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			<item>					
					<title>
					<![CDATA[The Case for Investing in Business Analytics Technology]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140314?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Process Questions&amp;n=5140314&amp;c=CORE</link>
					<description>
						<![CDATA[ Tune in to this webcast  –  featuring insights from Dan Vesset, IDC&apos;s Vice President of Business Analytics – and learn how business analytics drives customer retention.]]>				
					</description>
					<author>
						<![CDATA[SAS Institute Inc.]]>				
					</author>
					<pubDate>
						Fri, 23 Oct 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Next Generation Customer Focus: Strategies and Business Activities Necessary for World- ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140315?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Process Questions&amp;n=5140315&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper focuses on consumer products manufacturers and the strategy of customer-focused innovation, exploring NGM study questions and examines business areas where customer-focused innovation has potential to influence performance outcomes. Read on to  learn how ways to effectively identify and satisfy customer demand.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Fri, 23 Oct 2009 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[Customer Experience IQ Report]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140236?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Process Questions&amp;n=5140236&amp;c=CORE</link>
					<description>
						<![CDATA[ The Customer Experience IQ (CEIQ) report identifies the six secrets of highly effective customer experience programs that every company can use to create true customer loyalty. Read this paper to learn which customer experience programs that organizations have implemented are most effective at driving customer loyalty.]]>				
					</description>
					<author>
						<![CDATA[Vovici]]>				
					</author>
					<pubDate>
						Tue, 20 Oct 2009 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[The Technology of Innovation: Using CRM to Enable Customer-Centric Innovation]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140210?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Process Questions&amp;n=5140210&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper highlights the important role technology can play in the innovation process and looks at how a customer-focused approach to innovation can be supported by flexible customer relationship management tools. It explains how businesses can use CRM to foster and implement customer-centric innovation, enhancing the customer experience.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Mon, 19 Oct 2009 00:00:00 EDT				
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					<title>
					<![CDATA[How 4 Companies Saved by Moving to the Cloud]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140103?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Process Questions&amp;n=5140103&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper presents 4 customer success stories of how a change to NetSuite improved efficentcy as well as the bottomline.]]>				
					</description>
					<author>
						<![CDATA[NetSuite]]>				
					</author>
					<pubDate>
						Wed, 14 Oct 2009 00:00:00 EDT				
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					<title>
					<![CDATA[How to Embrace CRM and Make it Succeed in Your Organization]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140059?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Process Questions&amp;n=5140059&amp;c=CORE</link>
					<description>
						<![CDATA[ This White Paper shows you how the Customer Relationship has changed and what companies are doing to secure those customers.]]>				
					</description>
					<author>
						<![CDATA[SYSPRO]]>				
					</author>
					<pubDate>
						Mon, 12 Oct 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Winning in Today &apos; s Environment: Six Imperatives for the Chief Sales Officer]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140244?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Process Questions&amp;n=5140244&amp;c=CORE</link>
					<description>
						<![CDATA[ Download the Oracle CRM White Paper, &quot;Winning in Today&apos;s Environment: Six Imperatives for the Chief Sales Officer,&quot; to learn how you can deploy several best practices to achieve unparalleled sales success in your organization.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Thu, 01 Oct 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Document Automation Strategies in a SaaS Environment]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139466?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Process Questions&amp;n=5139466&amp;c=CORE</link>
					<description>
						<![CDATA[ This podcast explores what makes Software as a Service (SaaS) a solid strategy to automate processing of vendor, customer and sales documents and discusses why this is fast becoming a popular option for cost-conscious businesses.]]>				
					</description>
					<author>
						<![CDATA[Esker Inc.]]>				
					</author>
					<pubDate>
						Mon, 21 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Podcast: Spotfire for CRM: Supercharge Your Sales and Marketing Analysis]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139032?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Process Questions&amp;n=5139032&amp;c=CORE</link>
					<description>
						<![CDATA[ This podcast shares strategies for analyzing CRM data, finding lost revenue opportunities, improving sales forecasting and optimizing overall campaign effectiveness.]]>				
					</description>
					<author>
						<![CDATA[TIBCO Spotfire Division]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[High-End Real Estate Company JBMRA Puts Mobile Brokers in Prime Position to Increase Sales— ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139050?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Process Questions&amp;n=5139050&amp;c=CORE</link>
					<description>
						<![CDATA[ Microsoft Dynamics CRM Live eliminated the risk of losing decentralized customer data. The firm&apos;s information is protected on Microsoft hosted servers that utilize reliable data backup processes and technologies. The application allows mobile users to access and input data on the move, something that brokers could not do previously.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[Grow Your Business with the Visibility to Capture More Sales Opportunities - Part 2]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138985?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Process Questions&amp;n=5138985&amp;c=CORE</link>
					<description>
						<![CDATA[ Watch this webcast to learn of the features and benefits in the new version of Microsoft Dynamics CRM 4.0. Microsoft Dynamics CRM offers you innovative ways to access this powerful relationship management solution to empower your employees to respond quickly to customer demands and increase customer satisfaction.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Using Microsoft Dynamics CRM and the Federated Model for Consolidated Pipeline Forecasting  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138975?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Process Questions&amp;n=5138975&amp;c=CORE</link>
					<description>
						<![CDATA[ View this webcast to learn how the federated model can help business units operate customized CRM systems while synchronizing to a central application. We explore how the server stores enterprise-pertinent information from all CRM systems, thus supporting executives responsible for achieving overall sales goals.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Drive Real-World Business Processes with Microsoft Dynamics CRM]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138989?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Process Questions&amp;n=5138989&amp;c=CORE</link>
					<description>
						<![CDATA[ Watch this webcast to learn how Microsoft Dynamics CRM can help you develop and strengthen profitable customer relationships.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Grow Your Business with Microsoft Dynamics CRM]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138977?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Process Questions&amp;n=5138977&amp;c=CORE</link>
					<description>
						<![CDATA[ View this webcast to see how that Microsoft Dynamics CRM 4.0 gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post sales.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Taking Relationship Management to a New Level with Microsoft Dynamics CRM]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138984?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Process Questions&amp;n=5138984&amp;c=CORE</link>
					<description>
						<![CDATA[ Join Microsoft Dynamics CRM technology evangelist Phillip Haase in this webcast to learn about the Microsoft strategy and investments in enterprise CRM solutions and to understand how these solutions address the requirements for users, management, and IT.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Driving Business Process Productivity by Tuning Your Customer-Centric Business Processes  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138951?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Process Questions&amp;n=5138951&amp;c=CORE</link>
					<description>
						<![CDATA[ This webcast demonstrates how Microsoft Dynamics CRM can be used to capture and manage structured and unstructured sales and marketing customer data within a single, integrated system can help increase your organization&apos;s return on investment.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Pivotal CRM: Built For Sales]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137564?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Process Questions&amp;n=5137564&amp;c=CORE</link>
					<description>
						<![CDATA[ In this multimedia demo, learn how Pivotal CRM&apos;s flexible, innovative features and design give sales users an edge and make them feel the system was built just for them.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Thu, 23 Jul 2009 00:00:00 EDT				
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					<title>
					<![CDATA[CRM Built for Marketing: The Executive Guide to Selecting CRM that Meets Marketing Needs]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137567?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Process Questions&amp;n=5137567&amp;c=CORE</link>
					<description>
						<![CDATA[ How can a company ensure that their marketing department&apos;s needs are represented when choosing an enterprise-level CRM system? This white paper provides core principles companies can use to help them select a CRM system that each marketing team member feels was built just for them.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Thu, 23 Jul 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Retaining Customers in Today &apos; s Economic Landscape: Improving SAP Order Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137213?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Process Questions&amp;n=5137213&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper will present the challenges businesses face in implementing effective order management and will help in overcoming these challenges. You will learn the benefits of the Esker Platform over its competitors and be presented with a case study documenting companies that implemented the Esker platform to beat their order management problems.]]>				
					</description>
					<author>
						<![CDATA[Esker Inc.]]>				
					</author>
					<pubDate>
						Fri, 10 Jul 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Infor CRM Epiphany for Hospitality]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137657?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Process Questions&amp;n=5137657&amp;c=CORE</link>
					<description>
						<![CDATA[ Infor CRM Epiphany for Hospitality provides the integrated marketing, customer service, and analytics capabilities hotels, casinos, and other hospitality companies need to deliver exceptional service at every touch point.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Wed, 01 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM%20Process%20Questions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM%20Process%20Questions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Infor CRM Epiphany for Insurance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137658?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Process Questions&amp;n=5137658&amp;c=CORE</link>
					<description>
						<![CDATA[ The market-leading Infor CRM Epiphany suite was designed with the needs of today&apos;s insurance companies in mind. It delivers what you need to execute a customer retention and growth strategy by delivering a single view of customer interactions across business.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Wed, 01 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM%20Process%20Questions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM%20Process%20Questions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Infor CRM for Travel &amp; Leisure]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137659?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Process Questions&amp;n=5137659&amp;c=CORE</link>
					<description>
						<![CDATA[ Enterprising companies in travel and leisure are using Infor CRM for Travel and Leisure to create a continuous customer dialogue and deliver the highest impact offers at the moment of interaction across business units and channels.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Wed, 01 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM%20Process%20Questions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM%20Process%20Questions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Service Desk Consolidation Cuts Costs and Increases Service Quality]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136662?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Process Questions&amp;n=5136662&amp;c=CORE</link>
					<description>
						<![CDATA[ The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Mon, 15 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM%20Process%20Questions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM%20Process%20Questions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Differentiate Your Company with Complete CRM]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136443?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Process Questions&amp;n=5136443&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper will expand on what Oracle defines as Complete CRM - how businesses can better engage customers and users, manage customer transactions, and analyze results to adapt and take advantage of changing business and economic circumstances to realize greater value from CRM.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Wed, 10 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM%20Process%20Questions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM%20Process%20Questions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Video White Paper: Seven Tips for Profiting from Lean Times with CRM]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136508?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Process Questions&amp;n=5136508&amp;c=CORE</link>
					<description>
						<![CDATA[ The best time to streamline and turbo-charge the sales process is when competitors are looking the other way. That&apos;s why now is a good time to make the shift to a CRM solution that can catapult your organization into the next round of growth.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Wed, 10 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM%20Process%20Questions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM%20Process%20Questions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Selling Through A Slump: An Industry-by-Industry Playbook to Help You Prepare for the Recovery]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136441?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Process Questions&amp;n=5136441&amp;c=CORE</link>
					<description>
						<![CDATA[ Selling in today&apos;s economy is tough. And simply doing more of the same is not the way to survive, much less thrive, in today&apos;s economy. There are important dos and don&apos;ts in times like these. This eBook is your industry-specific roadmap out of the economic slump.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Wed, 10 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM%20Process%20Questions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM%20Process%20Questions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Top 3 Reasons CRM Initiatives (Still) Fail &amp; #45; And How To Avoid Them]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136432?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Process Questions&amp;n=5136432&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper looks at the top three reasons that CRM initiatives fail to achieve their goals and provides clear, practical recommendations for ensuring that your CRM initiative avoids these pitfalls and delivers desired returns.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Tue, 09 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM%20Process%20Questions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM%20Process%20Questions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[CRM and Social Networking: Engaging the Social Customer]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139163?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Process Questions&amp;n=5139163&amp;c=CORE</link>
					<description>
						<![CDATA[ As social networking sites explode in popularity, the hype and interest continue to build. But sorting the fact from the hype can be a challenge. This paper discusses tangible ways that organizations can extract measurable business value from social networking by leveraging it in conjunction with Customer Relationship Management (CRM) solutions.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Tue, 09 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM%20Process%20Questions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM%20Process%20Questions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Protecting and Nurturing Your Brand: Maintain and Grow Brand Value in a Time of Crisis]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136326?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Process Questions&amp;n=5136326&amp;c=CORE</link>
					<description>
						<![CDATA[ There are many elements that impact a company&apos;s brand. Concentrating on a select few lets you control financial investment while maximizing the returned benefit. This SAP Executive Insight focuses on efforts that target a key set of brand-related opportunities and describes how companies can strengthen brand value even in a recession.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Fri, 05 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM%20Process%20Questions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM%20Process%20Questions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[SAP &amp; #174; BusinessObjects &amp; #153; Data Services: One Product For Data Quality and Data  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136173?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Process Questions&amp;n=5136173&amp;c=CORE</link>
					<description>
						<![CDATA[ Introducing SAP&amp;#174; BusinessObjects&amp;#153; Data Services breakthrough technology software for the enterprise information management market. The software unifies our leading data-quality and integration solutions &amp;#45; helping your organization to move, transform, and improve virtually any type of data anywhere, at any frequency.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Tue, 02 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM%20Process%20Questions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM%20Process%20Questions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Implementing Cisco &apos; s Web 2.0 Collaboration Technologies]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136044?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Process Questions&amp;n=5136044&amp;c=CORE</link>
					<description>
						<![CDATA[ As technology evolves, there is a never-ending question to designers and implementers: &quot;What is coming next?&quot; The answer is &quot;Collaboration.&quot; The move to collaboration is strengthened by the actions of Cisco and Microsoft, as they have each unveiled several collaborative technologies and the means to integrate them utilizing Web 2.0 programming.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Tue, 26 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM%20Process%20Questions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM%20Process%20Questions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[SPSS Text Analysis for Surveys &amp; trade; 3.0 - Specifications]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135548?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Process Questions&amp;n=5135548&amp;c=CORE</link>
					<description>
						<![CDATA[ Use SPSS Text Analysis for Surveys to categorize text responses whether you conduct surveys to support business, education, or government decisions, or for your academic research. No matter your field, you now have a way to combine your qualitative and quantitative analyses using a single advanced but easy-to-use desktop software program.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Tue, 05 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM%20Process%20Questions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM%20Process%20Questions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Essentials of CRM for Wealth Management Empower Advisors with Client &amp; #45;centric Tools]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133576?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Process Questions&amp;n=5133576&amp;c=CORE</link>
					<description>
						<![CDATA[ In this white paper, learn how wealth management firms can use client relationship management (CRM) strategies and technology to build relationships as trusted advisors, maximize share of wallet, and increase productivity.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM%20Process%20Questions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM%20Process%20Questions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[How to Ensure That Your Employees Will Want to Use CRM]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133571?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Process Questions&amp;n=5133571&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper outlines the technology building blocks that enable you to create an information-rich environment that empowers your workforce to perform at its peak. Learn how to use data to its fullest--without having to become IT experts.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM%20Process%20Questions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM%20Process%20Questions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133574?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Process Questions&amp;n=5133574&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy.  This guide provides insight to help you take a more customer-centric view of your business.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM%20Process%20Questions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM%20Process%20Questions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[SPSS Text Analysis for Surveys 3.0: Get the Most Out of Open-Ended Text Responses]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135514?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Process Questions&amp;n=5135514&amp;c=CORE</link>
					<description>
						<![CDATA[ Maximize survey research value with open text responses. If you&apos;ve limited your surveys to close-ended questions due to the time and expense of reading and manually coding text responses, this session can be your organization&apos;s first step toward maximizing the value of your survey data.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Thu, 12 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM%20Process%20Questions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM%20Process%20Questions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Seven Tips for Profiting from Lean Times with CRM]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5132114?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Process Questions&amp;n=5132114&amp;c=CORE</link>
					<description>
						<![CDATA[ With their rapid speed of deployment, integrated analytics and built-in best practices, on-demand CRM solutions can quickly vault a sales organization ahead of its rivals. And because of their flexible licensing structure, on-demand solutions can be deployed selectively, enabling businesses to deploy only as much CRM as they need.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Mon, 26 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM%20Process%20Questions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM%20Process%20Questions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Sales and Marketing: The New Power Couple]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138221?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Process Questions&amp;n=5138221&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper will review the obstacles to making business development a team sport and then will present best practices around people, process and technology for aligning the sales and marketing organization.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Mon, 01 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM%20Process%20Questions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM%20Process%20Questions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Multitenant CRM Enables Rapid Deployment, Flexible Foundation for Field Sales Team]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138488?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Process Questions&amp;n=5138488&amp;c=CORE</link>
					<description>
						<![CDATA[ Facing rapid growth, U.S. Dynamics Field Sales needed a sales force automation tool that would map to the team&apos;s unique solution-selling process and drive adoption among sales staff. Working with Microsoft&amp;reg; IT, U.S. Dynamics Field Sales deployed Microsoft Dynamics&amp;reg; CRM and integrated it with its legacy CRM system, providing the team with...]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Tue, 21 Oct 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM%20Process%20Questions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM%20Process%20Questions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Switching from Salesforce.com to Microsoft Dynamics CRM Helps Jones Lang LaSalle Implement  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139038?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Process Questions&amp;n=5139038&amp;c=CORE</link>
					<description>
						<![CDATA[ Microsoft Dynamics CRM has enabled Jones Lang LaSalle to share customer and account information globally, while still offering functionality tailored to the unique processes of its many business units and more than 700 local offices.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Tue, 22 Jul 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM%20Process%20Questions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM%20Process%20Questions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Global Real Estate Management Firm Chooses CRM Solution to Reduce TCO, Enhance Service]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138484?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Process Questions&amp;n=5138484&amp;c=CORE</link>
					<description>
						<![CDATA[ When the latest version of Microsoft Dynamics CRM became available, executives decided to upgrade to it. Now, Jones Lang LaSalle has a robust solution that easily and economically integrates into the company’s current systems and delivers functional and technical capabilities that support effective global operations.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Thu, 05 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM%20Process%20Questions/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM%20Process%20Questions/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Staffing Service Coordinates Sales Activities, Utilizes Business Intelligence with CRM Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138490?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Process Questions&amp;n=5138490&amp;c=CORE</link>
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						<![CDATA[ Volt Information Sciences, Inc. provides staffing services, telecommunications, and information solutions to Fortune 100 customers. Executives completed an in-depth request for proposal process to narrow CRM solution options to four enterprise alternatives. They selected Microsoft Dynamics&amp;trade; CRM because it best met the firm&apos;s usability, user..]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
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					<pubDate>
						Fri, 18 Apr 2008 00:00:00 EDT				
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					<![CDATA[Improving Sales Productivity: An Opportunity for Sales and IT Leadership]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138215?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Process Questions&amp;n=5138215&amp;c=CORE</link>
					<description>
						<![CDATA[ The main focus of this white paper is about revealing key factors in sales rep productivity, including what helps improve their efficiency (increasing selling time) and effectiveness (getting better results from the available selling time). Both are important and require strong leadership and teamwork between the sales and IT departments.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
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					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
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					<![CDATA[Software as a Service Dramatically Improves CRM Success]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97042?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Process Questions&amp;n=97042&amp;c=CORE</link>
					<description>
						<![CDATA[ Explore the results of this Yankee Group study aimed at determining how on-demand technology can be used to improve sales effectiveness. Gain a deeper understanding of the difference between sales administration and sales effectiveness and the role technology plays in driving revenue.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
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					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
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					<title>
					<![CDATA[CRM Your Salespeople Will Love]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98728?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Process Questions&amp;n=98728&amp;c=CORE</link>
					<description>
						<![CDATA[ Customer Relationship Management (CRM) can bring enormous benefits to companies, but only if users adopt it. Explore user adoption problems and an overview of the newest CRM features designed to drive ease of use and high rates of user adoption.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Sat, 01 Sep 2007 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[CRM without Compromise: A Strategy for Profitable Growth]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93607?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Process Questions&amp;n=93607&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper describes the concept of &amp;#8220;CRM without compromise&amp;#44;&amp;#8221; elucidating how organizations can maximize their results by taking a more structured&amp;#44; holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Apr 2007 00:00:00 EDT				
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					<![CDATA[Drive Business Processes: Achieving the &quot; Last Mile &quot; of Business Productivity]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137482?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Process Questions&amp;n=5137482&amp;c=CORE</link>
					<description>
						<![CDATA[ Bring the two most powerful information systems in your business together more intuitively and more completely than ever before. Microsoft Dynamics and the Microsoft Office system work together in new ways to help workers reach the information and people they need to be productive and deliver excellent customer service.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Thu, 01 Mar 2007 00:00:00 EST				
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					<![CDATA[Microsoft Dynamics RoleTailored Business Productivity: &quot; Software Designed for Your People &quot;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138225?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM Process Questions&amp;n=5138225&amp;c=CORE</link>
					<description>
						<![CDATA[ By automating and streamlining financial, customer relationship and supply chain processes, Microsoft Dynamics brings together people, processes and technologies, increasing the productivity and effectiveness of the business, and helping drive business success. Explore the Microsoft Dynamics Customer Model and how it&apos;s reflected in this software.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Thu, 01 Mar 2007 00:00:00 EST				
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