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	CRM ROI Pdf  - KnowledgeStorm
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	KnowledgeStorm
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					<title>
					<![CDATA[Thriving in an Economic Downturn]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99400?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM ROI Pdf&amp;n=99400&amp;c=CORE</link>
					<description>
						<![CDATA[ This e-guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low — even when everyone is tightening their budgets.]]>				
					</description>
					<author>
						<![CDATA[Avaya, Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
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					<title>
					<![CDATA[The Technology Strategies for Integrated Business Planning Benchmark Report]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98794?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM ROI Pdf&amp;n=98794&amp;c=CORE</link>
					<description>
						<![CDATA[ Aberdeen research finds that the top 5 pressures for improving S&amp;OP processes are rising customer order fill rate expectations, better return on net assets, shrinking profit margins, customer retention pressures and extended lead-times.]]>				
					</description>
					<author>
						<![CDATA[SAP America, Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
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					<title>
					<![CDATA[Using Advanced Analytics to Gain Insights into Your Revenue Stream]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96118?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM ROI Pdf&amp;n=96118&amp;c=CORE</link>
					<description>
						<![CDATA[ This CustomerCentric Sellling® research can help organizations analyze their sales and marketing processes to gain insights more quickly and accelerate business performance.]]>				
					</description>
					<author>
						<![CDATA[Business Objects]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
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					<title>
					<![CDATA[Scribe Insight]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99312?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM ROI Pdf&amp;n=99312&amp;c=CORE</link>
					<description>
						<![CDATA[ Scribe Insight enables customers to quickly and seamlessly integrate mission critical applications with other applications and data stores in the enterprise.]]>				
					</description>
					<author>
						<![CDATA[Scribe Software]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[From Cold to Hot: Lead Nurturing Programs That Generate Sales]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99329?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM ROI Pdf&amp;n=99329&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper explains the importance of lead nurturing—in the lead management process. It takes a look at best practices for nurturing leads in today’s competitive business environment, and offers advice for implementing a lead-nurturing program.]]>				
					</description>
					<author>
						<![CDATA[Vtrenz, Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Turn Customer Data into Actionable Information and Insight with CRM Analytics]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99276?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM ROI Pdf&amp;n=99276&amp;c=CORE</link>
					<description>
						<![CDATA[ Gain real-time insight into customer data to deliver faster, more effective decisions and positively impact the bottom line. Learn how analytics can increase ROI by turning customer data from sales and marketing systems into actionable information.]]>				
					</description>
					<author>
						<![CDATA[Business Objects]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Software as a Service Dramatically Improves CRM Success]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97042?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM ROI Pdf&amp;n=97042&amp;c=CORE</link>
					<description>
						<![CDATA[ This Yankee Group white paper explores what companies must do beyond software as a service (SaaS) solutions to improve sales effectiveness, increase customer satisfaction and provide a differentiated customer experience.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
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					<title>
					<![CDATA[Simplifying Contact Center Technology]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98730?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM ROI Pdf&amp;n=98730&amp;c=CORE</link>
					<description>
						<![CDATA[ Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[The CMO Survival Guide: Four Steps to Marketing Optimization]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98912?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM ROI Pdf&amp;n=98912&amp;c=CORE</link>
					<description>
						<![CDATA[ This report offers a four step approach that can help arm CMO’s with the tools necessary to learn from prior practices, prove ROI, embrace accountability, and create and implement programs necessary.]]>				
					</description>
					<author>
						<![CDATA[Extraprise Group, Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Customer Relationship Management - Fast Return on Investment (ROI) in Sage CRM SalesLogix  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99027?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM ROI Pdf&amp;n=99027&amp;c=CORE</link>
					<description>
						<![CDATA[ This report explains how a wide range of Sage CRM SalesLogix customers define ROI and the return they are achieving with their Sage CRM SalesLogix implementations.]]>				
					</description>
					<author>
						<![CDATA[Sage (UK) Limited]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[A Closer Look at SaaS Purchasing Behaviors and Attitudes]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98248?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM ROI Pdf&amp;n=98248&amp;c=CORE</link>
					<description>
						<![CDATA[ The Software-as-a-Service (SaaS) delivery model provides end users with the full benefits of software access without the high cost and complexity of premise-based counterparts. Citrix Online recently conducted a survey on the subject of…]]>				
					</description>
					<author>
						<![CDATA[Citrix Online - GotoMyPC]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[New Advances in Enterprise Marketing Solutions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98535?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM ROI Pdf&amp;n=98535&amp;c=CORE</link>
					<description>
						<![CDATA[ This presentation addresses the new challenges marketers face such as Return on Marketing Investment, learning why and where they should invest their marketing dollars and how to achieve better ROI.]]>				
					</description>
					<author>
						<![CDATA[EMC Corporation.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[IT Leadership Strategy: How to Provide World-Class Help Desk Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98149?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM ROI Pdf&amp;n=98149&amp;c=CORE</link>
					<description>
						<![CDATA[ Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT organization to be the engine that keeps your end users productive and your company running.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online-GotoAssist]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Outsourcing Systems Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98218?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM ROI Pdf&amp;n=98218&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper is based on an OnForce/TechTarget webcast entitled “Outsourcing Systems Management.” The demand for outsourcing is discussed from the perspective of a business but not from a technology perspective.]]>				
					</description>
					<author>
						<![CDATA[OnForce, Inc.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Intelligent Customer Routing: A New Architectural Approach to Intelligent Customer Service]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96999?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM ROI Pdf&amp;n=96999&amp;c=CORE</link>
					<description>
						<![CDATA[ Avaya Intelligent Customer Routing improves customer service and acts as the bridge between the past and the future while addressing key management and IT needs by providing a more flexible and adaptable architecture.]]>				
					</description>
					<author>
						<![CDATA[Avaya, Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Size DOES Matter – When Choosing the Right ERP Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97880?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM ROI Pdf&amp;n=97880&amp;c=CORE</link>
					<description>
						<![CDATA[ Relationship is more important for a small-to-medium manufacturers than a large one, because small-to-medium manufacturers tend to have few IT resources, and therefore rely more on the software supplier.]]>				
					</description>
					<author>
						<![CDATA[Xperia]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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					<![CDATA[The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96957?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM ROI Pdf&amp;n=96957&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.]]>				
					</description>
					<author>
						<![CDATA[Genesys Co.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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					<![CDATA[Presentation Transcript: Trends, Challenges, and Innovations in Enterprise Mobility]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97204?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM ROI Pdf&amp;n=97204&amp;c=CORE</link>
					<description>
						<![CDATA[ Gain insight into a new approach to enterprise mobility solutions that assist in the ease of application deployment and reducing TCO.]]>				
					</description>
					<author>
						<![CDATA[OQO, Inc.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[AETHON Chooses Landslide Technologies over SFA/CRM]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97356?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM ROI Pdf&amp;n=97356&amp;c=CORE</link>
					<description>
						<![CDATA[ With Landslide Technologies, Aethon&apos;s selling process was formally defined within days and made clearly visible for every new hire to follow without requiring intensive training or repeated instructions.]]>				
					</description>
					<author>
						<![CDATA[Landslide Technologies, Inc.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Oracle Vertical CRM Applications: Realizing Business Benefit Through Industry Best Practices]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97044?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM ROI Pdf&amp;n=97044&amp;c=CORE</link>
					<description>
						<![CDATA[ This IDC white paper explores the benefits of employing a vertical CRM application based on industry best practices. Learn challenges, opportunities and benefits of vertical applications as well as advice for industry-specific solutions.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Microsoft Dynamics CRM Online ® Webcast]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96445?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM ROI Pdf&amp;n=96445&amp;c=CORE</link>
					<description>
						<![CDATA[ Available on-demand, this Webcast takes you through a brief intro from CEO, Steve Ballmer and then follows a panel of executives who answer questions like: what is CRM and what type of business does it really help?]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Customer Information Team Delivers Reliable Customer Contact Information with Daimler  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96675?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM ROI Pdf&amp;n=96675&amp;c=CORE</link>
					<description>
						<![CDATA[ DaimlerChrysler needed to consolidate their multiple operational databases into one set of data stores to join disparate data and achieve an accurate single customer view.]]>				
					</description>
					<author>
						<![CDATA[Pitney Bowes Group 1 Software]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Podcast: Trends, Challenges, and Innovations in Enterprise Mobility]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96833?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM ROI Pdf&amp;n=96833&amp;c=CORE</link>
					<description>
						<![CDATA[ Gain insight into a practical, solutions-oriented approach as well as how you can mobilize line of business applications while minimizing TCO.]]>				
					</description>
					<author>
						<![CDATA[OQO, Inc.]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM ROI Pdf/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM ROI Pdf/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[10 Reasons to Get Your Support Software as a Service]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96618?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM ROI Pdf&amp;n=96618&amp;c=CORE</link>
					<description>
						<![CDATA[ Explore the top 10 reasons you should get your software as a service. Learn how you can leverage key application, accelerate ROI and achieve global availability with an on-demand model.]]>				
					</description>
					<author>
						<![CDATA[Parature Inc.]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM ROI Pdf/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM ROI Pdf/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[A Quick ROI and Low TCO Approach to Mobilizing Enterprise Applications]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96501?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM ROI Pdf&amp;n=96501&amp;c=CORE</link>
					<description>
						<![CDATA[ Today’s enterprise is going mobile, don’t get left behind.  This webinar takes a practical, solutions-oriented approach and looks at how business and IT managers can mobilize line of business applications while minimizing costs.]]>				
					</description>
					<author>
						<![CDATA[OQO, Inc.]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM ROI Pdf/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM ROI Pdf/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[CS-PPLM for Automotive Suppliers - Product Launch &amp; Engineering Change Mgmt]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96121?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM ROI Pdf&amp;n=96121&amp;c=CORE</link>
					<description>
						<![CDATA[ CS-PPLM is a web enabled solution connecting technology and your business strategy to address the entire lifecycle of the quote to award/post-award business process.]]>				
					</description>
					<author>
						<![CDATA[Configuration Solutions]]>				
					</author>
					<pubDate>
						Fri, 25 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM ROI Pdf/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM ROI Pdf/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[CS-ENTERPRISE--Complete Enterprise Configuration Management System]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96119?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM ROI Pdf&amp;n=96119&amp;c=CORE</link>
					<description>
						<![CDATA[ Our CS-Enterprise software suite allows you to quickly deploy a configuration solution throughout your entire organization and extended enterprise.]]>				
					</description>
					<author>
						<![CDATA[Configuration Solutions]]>				
					</author>
					<pubDate>
						Fri, 25 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM ROI Pdf/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM ROI Pdf/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices for Implementing Automated Functional Testing Solutions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96224?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM ROI Pdf&amp;n=96224&amp;c=CORE</link>
					<description>
						<![CDATA[ By automating functional testing, your enterprise can take major steps forward in your ability to improve automated business processes. Your development and QA teams can increase both the speed and accuracy of the testing processes, and your IT department can achieve a higher ROI from software projects while cutting risk.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM ROI Pdf/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM ROI Pdf/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Accelerating Enterprise Application ROI]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95930?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM ROI Pdf&amp;n=95930&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper identifies the most important capabilities of an effective enterprise application training platform.]]>				
					</description>
					<author>
						<![CDATA[OnDemand Software.]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM ROI Pdf/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM ROI Pdf/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Helping CRM Serve its Purpose: How to Reduce the Increasingly Complex Risks That Threaten ROI]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95928?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM ROI Pdf&amp;n=95928&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper briefly highlights CRM’s recent evolution, examines the risks that accompany those developments and most important identifies the capabilities contained in an effective synchronized content development platform.]]>				
					</description>
					<author>
						<![CDATA[OnDemand Software.]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM ROI Pdf/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM ROI Pdf/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Expensewatch.com: T &amp; E Expense Reports, A/P Invoice Management &amp; Purchasing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94812?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM ROI Pdf&amp;n=94812&amp;c=CORE</link>
					<description>
						<![CDATA[ Expensewatch.com offers best-of-breed modules for Travel &amp; Entertainment Expense Reports, Purchasing, and A/P Invoice Management that work together as a fully integrated suite or stand alone separately.]]>				
					</description>
					<author>
						<![CDATA[ExpenseWatch.com.]]>				
					</author>
					<pubDate>
						Fri, 14 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM ROI Pdf/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM ROI Pdf/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Integration Appliances - Simplify Software as a Service (SaaS) Integration]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95283?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM ROI Pdf&amp;n=95283&amp;c=CORE</link>
					<description>
						<![CDATA[ Software as a service (SaaS) integration problems cannot be solved with traditional software and custom coding solutions. Learn how you can quickly integrate SaaS applications with your critical customer data.]]>				
					</description>
					<author>
						<![CDATA[Cast Iron Systems]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM ROI Pdf/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM ROI Pdf/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ServicePower - Strengthening the Service Chain]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94219?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM ROI Pdf&amp;n=94219&amp;c=CORE</link>
					<description>
						<![CDATA[ ServicePower’s application set is highly configurable – you can choose what works best for your service organization. The same application is proven in a wide range of service industries and so our customers represent a cross-section of world leading companies in the insurance, medical, appliance, security and consumer electronics industries.]]>				
					</description>
					<author>
						<![CDATA[SERVICEPower.]]>				
					</author>
					<pubDate>
						Thu, 28 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM ROI Pdf/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM ROI Pdf/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Aberdeen Group Reports on Workforce Analytics - Business Intelligence Meets Human  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/92749?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM ROI Pdf&amp;n=92749&amp;c=CORE</link>
					<description>
						<![CDATA[ Adopting a sophisticated workforce performance measure allows human capital practitioners to more accurately target needed solutions and play a more strategic role in overall business development. This report is a roadmap for the Human Capital Management community that desires to achieve those goals through the Best-in-Class workforce analytics.]]>				
					</description>
					<author>
						<![CDATA[Taleo]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM ROI Pdf/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM ROI Pdf/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[CRM TOOLKIT]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93478?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM ROI Pdf&amp;n=93478&amp;c=CORE</link>
					<description>
						<![CDATA[ Creating a business case for CRM solutions is one part art and one part science. We&apos;ve developed our CRM toolkit to help you navigate both.]]>				
					</description>
					<author>
						<![CDATA[Mainstay Partners.]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM ROI Pdf/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM ROI Pdf/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Vtrenz, A Silverpop Solution Marketing Automation for Lead Generation]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/92811?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM ROI Pdf&amp;n=92811&amp;c=CORE</link>
					<description>
						<![CDATA[ Vtrenz helps you maximize your marketing efforts, improve your efficiencies, increase revenue and accelerate the lead-to-sale timeline.]]>				
					</description>
					<author>
						<![CDATA[Vtrenz, Inc]]>				
					</author>
					<pubDate>
						Thu, 17 Jan 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM ROI Pdf/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM ROI Pdf/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Essential Email Marketing Deliverability Guide]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/92701?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM ROI Pdf&amp;n=92701&amp;c=CORE</link>
					<description>
						<![CDATA[ In this white, learn ways to ensure e-mails in your marketing campaign bypass internet filters and escape junk mail folders.  The experts at Listrak have the details for you.]]>				
					</description>
					<author>
						<![CDATA[Listrak.]]>				
					</author>
					<pubDate>
						Tue, 01 Jan 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM ROI Pdf/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM ROI Pdf/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Helping CRM Serve its Purpose: How to Reduce the Increasingly Complex Risks that Threaten ROI]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/88610?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM ROI Pdf&amp;n=88610&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper briefly highlights CRM’s recent evolution, examines the risks that accompany those developments and identifies the capabilities – contained in an effective synchronized content development platform – that mitigate the risks and maximize the opportunities for valuable returns on CRM investments and competitive advantage.]]>				
					</description>
					<author>
						<![CDATA[OnDemand Software]]>				
					</author>
					<pubDate>
						Tue, 01 May 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM ROI Pdf/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM ROI Pdf/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Lowering Enterprise Software Total Cost of Ownership through an Enterprise Application  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/86918?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM ROI Pdf&amp;n=86918&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper examines the challenge of keeping a lid on enterprise software costs, explores how an effective training platform can help reduce enterprise software TCO and, finally, investigates the necessary components of an effective enterprise software training solution.]]>				
					</description>
					<author>
						<![CDATA[OnDemand Software]]>				
					</author>
					<pubDate>
						Thu, 01 Mar 2007 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM ROI Pdf/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM ROI Pdf/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Accelerating Enterprise Application ROI - Five Factors That Determine The Success Or  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/86921?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM ROI Pdf&amp;n=86921&amp;c=CORE</link>
					<description>
						<![CDATA[ The discussion includes a close look at the five factors that determine the success or failure of enterprise application implementations &amp; upgrades. It also examines the complete life cycle of an enterprise application project: design &amp; requirements; implementation, quality assurance &amp; testing; pre-go live pilot; go-live; &amp; support &amp; upgrades.]]>				
					</description>
					<author>
						<![CDATA[OnDemand Software]]>				
					</author>
					<pubDate>
						Thu, 01 Mar 2007 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM ROI Pdf/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM ROI Pdf/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[OnDemand Professional - Documentation, Training, and Support for Rollouts]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/86922?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM ROI Pdf&amp;n=86922&amp;c=CORE</link>
					<description>
						<![CDATA[ OnDemand Professional is the solution for ensuring change management, achieving organizational readiness, and maximizing ROI. Through a collaborative user and expert environment, OnDemand Professional turns knowledge into productivity and ensures on-going end user competency.]]>				
					</description>
					<author>
						<![CDATA[OnDemand Software]]>				
					</author>
					<pubDate>
						Thu, 08 Feb 2007 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM ROI Pdf/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM ROI Pdf/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Customizable Customer Relationship Management (CRM) Suite for Enterprises]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/86925?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM ROI Pdf&amp;n=86925&amp;c=CORE</link>
					<description>
						<![CDATA[ Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable CRM solution, Pivotal CRM enables companies to cost-effectively adapt &amp; integrate to fit their unique business processes.]]>				
					</description>
					<author>
						<![CDATA[CDC Software - Pivotal CRM]]>				
					</author>
					<pubDate>
						Mon, 05 Feb 2007 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM ROI Pdf/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM ROI Pdf/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Astute Solutions and AberdeenGroup Benchmark Report: The Contact Center as a Profit Center ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/85731?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM ROI Pdf&amp;n=85731&amp;c=CORE</link>
					<description>
						<![CDATA[ This Aberdeen Group benchmark report summarizes research conducted with call center, customer experience, and operations executives at over 150 companies. It outlines strategies, technology investments, practices, and innovations of best-in-class contact centers, and recommends specific improvement activities to help achieve contact center goals.]]>				
					</description>
					<author>
						<![CDATA[Astute Solutions]]>				
					</author>
					<pubDate>
						Wed, 01 Nov 2006 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM ROI Pdf/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM ROI Pdf/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Asset Management - the New Wave]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/87184?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM ROI Pdf&amp;n=87184&amp;c=CORE</link>
					<description>
						<![CDATA[ IT Service and Support requires firm control over its assets and services. Fully understanding the location, health and performance of all enterprise assets has a direct impact on the organization’s overall corporate financial performance.]]>				
					</description>
					<author>
						<![CDATA[TechExcel, Inc.]]>				
					</author>
					<pubDate>
						Sun, 01 Oct 2006 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM ROI Pdf/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM ROI Pdf/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Control the Customer Experience - Improve Marketing, Sales, and Service Processes with  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/59844?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM ROI Pdf&amp;n=59844&amp;c=CORE</link>
					<description>
						<![CDATA[ In today&apos;s extremely competitive Internet economy it is more important than ever for companies to fully embrace new technology to optimize their business processes. Find out how TechExcel&apos;s CRM incorporates The Active Customer model for the three core business groups - employees, customers, and partners.]]>				
					</description>
					<author>
						<![CDATA[TechExcel, Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 May 2006 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,CRM ROI Pdf/ds,CORE/oe,utf8/rss.xml">
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					<title>
					<![CDATA[Increased Productivity, Decreased Cost, Happier Employees with HelpDesk Software]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/87185?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM ROI Pdf&amp;n=87185&amp;c=CORE</link>
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						<![CDATA[ Replace existing help desk software because of poor performance and an unresponsive vendor. The new software needed to be easier to use, require less administration, and cut costs. Most importantly, the new software needed to support the informational needs of managers and support staff without requiring them to learn any new technical skills.]]>				
					</description>
					<author>
						<![CDATA[TechExcel, Inc.]]>				
					</author>
					<pubDate>
						Sat, 01 Apr 2006 00:00:00 EST				
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					<![CDATA[Hosted CRM vs. In-House: Which Direction Should Your Company Take?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/71991?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM ROI Pdf&amp;n=71991&amp;c=CORE</link>
					<description>
						<![CDATA[ One of the most animated arguments over the last couple of years has centered on whether to deploy CRM technologies in-house or &quot;rent&quot; them, outsourcing their implementation to an application service provider. Whatever options customers choose, CRM deployments are moving beyond the less-than-stellar early years to deliver some real, provable ROI.]]>				
					</description>
					<author>
						<![CDATA[CRMindustry.com]]>				
					</author>
					<pubDate>
						Sat, 01 Jan 2005 00:00:00 EST				
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					<![CDATA[Leadership and Corporate Culture]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/70458?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM ROI Pdf&amp;n=70458&amp;c=CORE</link>
					<description>
						<![CDATA[ A key function of support leadership is creating and maintaining a successful corporate culture - and the process is much more specific and practical than defining missions and visions. This white paper examines what drives the corporate cultures of successful support operations, and seven roles that leaders play in managing these cultures.]]>				
					</description>
					<author>
						<![CDATA[CRMindustry.com]]>				
					</author>
					<pubDate>
						Thu, 01 Jan 2004 00:00:00 EST				
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					<title>
					<![CDATA[TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/25250?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM ROI Pdf&amp;n=25250&amp;c=CORE</link>
					<description>
						<![CDATA[ CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident submission through investigation to a final resolution, CustomerWise refines your support process and increases efficiency and productivity.]]>				
					</description>
					<author>
						<![CDATA[TechExcel, Inc.]]>				
					</author>
					<pubDate>
						Wed, 03 Jul 2002 00:00:00 EDT				
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					<title>
					<![CDATA[Ross Enterprise ERP - Enterprise Resource Planning]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/2763?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=CRM ROI Pdf&amp;n=2763&amp;c=CORE</link>
					<description>
						<![CDATA[ Ross Enterprise ERP business solutions from CDC Software are designed to address the unique challenges of recipe and formula-based process manufacturers.  If you are in the Food and Beverage, Life Sciences, Chemicals, Metals, Natural Products, or other process manufacturing industries, Ross Enterprise ERP is designed specifically for you.]]>				
					</description>
					<author>
						<![CDATA[CDC Software - Ross Enterprise]]>				
					</author>
					<pubDate>
						Tue, 14 May 2002 00:00:00 EDT				
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