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	Call Center Capacity Planning  - KnowledgeStorm
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	KnowledgeStorm
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	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<title>
					<![CDATA[The Power/Density Paradox: The Result of High Density without Power Efficiency]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141107?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Capacity Planning&amp;n=5141107&amp;c=CORE</link>
					<description>
						<![CDATA[ The power/density paradox hinders end users from utilizing the very floor space that high density systems were intended to conserve. This brief explores what the power/density paradox is and how IT professionals can mitigate the risk.]]>				
					</description>
					<author>
						<![CDATA[Nexsan Technologies]]>				
					</author>
					<pubDate>
						Wed, 18 Nov 2009 00:00:00 EST				
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			<item>					
					<title>
					<![CDATA[Presentation Transcript: The Secret to Maximizing Virtualization ROI in the Dynamic Data Center]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141125?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Capacity Planning&amp;n=5141125&amp;c=CORE</link>
					<description>
						<![CDATA[ This presentation transcript details an approach to optimize your virtualized infrastructure performance. Learn how to leverage key performance indicators and cross-domain analytics to plan for future capacity demands and improve service levels. Discover the secret to managing your VMware infrastructure performance for optimal resource utilization.]]>				
					</description>
					<author>
						<![CDATA[Akorri]]>				
					</author>
					<pubDate>
						Wed, 18 Nov 2009 00:00:00 EST				
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			<item>					
					<title>
					<![CDATA[IT Survey Results: Top Priorities Through 2010]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140765?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Capacity Planning&amp;n=5140765&amp;c=CORE</link>
					<description>
						<![CDATA[ What will be most important to IT organizations over the next 12 months? It&apos;s probably no surprise that cost control or reduction in spending is the key priority. This white paper looks at the near-term activities of the IT organizations surveyed by TechTarget, along with their constraints, issues, motivating factors, and strategies.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Mon, 09 Nov 2009 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[The Secret to Maximizing Virtualization ROI in the Dynamic Data Center]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140635?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Capacity Planning&amp;n=5140635&amp;c=CORE</link>
					<description>
						<![CDATA[ This webcast details an approach to optimize your virtualized infrastructure performance. Learn how to leverage key performance indicators and cross-domain analytics to plan for future capacity demands and improve service levels. Discover the secret to managing your VMware infrastructure performance for optimal resource utilization.]]>				
					</description>
					<author>
						<![CDATA[Akorri]]>				
					</author>
					<pubDate>
						Tue, 03 Nov 2009 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[Podcast- The Secret to Maximizing Virtualization ROI in the Dynamic Data Center]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140638?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Capacity Planning&amp;n=5140638&amp;c=CORE</link>
					<description>
						<![CDATA[ This podcast details a strategy to optimize your virtualized infrastructure performance. Get answers on how to leverage key performance indicators and cross-domain analytics to plan for future capacity demands and improve service levels. Discover the secret to managing your VMware infrastructure performance for optimal resource utilization.]]>				
					</description>
					<author>
						<![CDATA[Akorri]]>				
					</author>
					<pubDate>
						Tue, 03 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Right-Sizing Your Power Infrastructure: How to Optimize Energy Efficiency Without Impeding  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140531?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Capacity Planning&amp;n=5140531&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this paper to learn the ways in which new technologies are impacting power demand patterns, explores the consequences of having too much power capacity or too little and then provides concrete advice on strategies for right-sizing your power systems.]]>				
					</description>
					<author>
						<![CDATA[Eaton Corporation]]>				
					</author>
					<pubDate>
						Fri, 30 Oct 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Managing the Amazon Elastic Compute Cloud with CA]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141186?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Capacity Planning&amp;n=5141186&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this paper to learn how innovative management solutions from CA add comprehensive support for Amazon EC2 with real-time automation, application performance, service, and database management.]]>				
					</description>
					<author>
						<![CDATA[CA]]>				
					</author>
					<pubDate>
						Fri, 30 Oct 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Presentation Transcript: Windows Server Provisioning for High Availability]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140313?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Capacity Planning&amp;n=5140313&amp;c=CORE</link>
					<description>
						<![CDATA[ Businesses rely heavily on their servers, so if they fail productivity is lost. This expert webcast explores the dangers of unplanned server downtime. Discover some of the most important planning, configurations and management issues for server high availability.]]>				
					</description>
					<author>
						<![CDATA[Marathon Technologies]]>				
					</author>
					<pubDate>
						Fri, 23 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Solutions for Small to Medium Data Centers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140331?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Capacity Planning&amp;n=5140331&amp;c=CORE</link>
					<description>
						<![CDATA[ APC&amp;#174; by Schneider Electric enables you to adapt your data center to the changing needs of a business. With the same InfraStruXure&amp;#174; HD-Ready architecture, you can start out with a low-density data center, and later scale up to high density as needed without picking up the phone to call for more capacity, engineering or quotes.]]>				
					</description>
					<author>
						<![CDATA[APC]]>				
					</author>
					<pubDate>
						Fri, 23 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Remote Backup for SMBs]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140160?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Capacity Planning&amp;n=5140160&amp;c=CORE</link>
					<description>
						<![CDATA[ In this videocast, W. Curtis Preston provides an overview of remote backup.  He discusses the challenges related to backing up remote sites, as well as the role of replication and deduplication.  He also discusses cloud storage as it relates to remote backup.]]>				
					</description>
					<author>
						<![CDATA[3X Systems]]>				
					</author>
					<pubDate>
						Fri, 16 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Automated Energy Efficiency for the Intelligent Business - Intel® Xeon® Processor 5500  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139913?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Capacity Planning&amp;n=5139913&amp;c=CORE</link>
					<description>
						<![CDATA[ The Intel Xeon processor 5500 series with Intel® Intelligent Power Technology, delivers up to 50 percent lower idle power. By replacing aging single-core processor-based servers with new, more energy-efficient servers, you can gain capacity to grow and to increase IT performance using fewer servers.]]>				
					</description>
					<author>
						<![CDATA[Insight &amp; Intel]]>				
					</author>
					<pubDate>
						Tue, 06 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Enterprise, Back-Office Applications Propel our Business: An order management system,  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139757?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Capacity Planning&amp;n=5139757&amp;c=CORE</link>
					<description>
						<![CDATA[ With Oracle Applications Extension for Rational Performance you no longer have to jeopardize your business engine during an upgrade.  You’ll eliminate risk, increase testing productivity, speedy delivery, and ensure the quality and scalability of your  business systems.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Thu, 01 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[PlateSpin® Recon: Virtual Capacity Management and Consolidation Planning]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139753?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Capacity Planning&amp;n=5139753&amp;c=CORE</link>
					<description>
						<![CDATA[ PlateSpin&amp;#174; Recon from Novell is a sophisticated workload analysis, planning and management solution that provides new levels of intelligence, visual analysis and forecasting for optimizing the data center.]]>				
					</description>
					<author>
						<![CDATA[Novell Inc.]]>				
					</author>
					<pubDate>
						Thu, 01 Oct 2009 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[FREE Software Download - Wastefinder]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139604?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Capacity Planning&amp;n=5139604&amp;c=CORE</link>
					<description>
						<![CDATA[ Quickly finds where resource capacity (CPU, memory, and storage) are being wasted in the virtual infrastructure. By identifying zombie VMs, expired snapshots, and other wasteful consumers, users can reclaim expensive capacity to optimize virtual environments and achieve a better, faster ROI.]]>				
					</description>
					<author>
						<![CDATA[VKernel]]>				
					</author>
					<pubDate>
						Fri, 25 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Data Center Virtualization and Efficiency: Server, Network and Storage Perspective]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139561?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Capacity Planning&amp;n=5139561&amp;c=CORE</link>
					<description>
						<![CDATA[ Watch this webcast to gain insight into how data center virtualization technologies are contributing to dramatic increases in efficiency and reduced capital and operational expenses. Discover current trends driving the virtualized data center.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc.]]>				
					</author>
					<pubDate>
						Thu, 24 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Security in the Call Center: Verifying Customer Identities without the Inconvenience]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139509?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Capacity Planning&amp;n=5139509&amp;c=CORE</link>
					<description>
						<![CDATA[ Is securing the Call Center possible without impacting the
customer experience? This paper discusses the advantages and benefits of using knowledge-based authentication (KBA) to bolster Call Center security over other solutions.]]>				
					</description>
					<author>
						<![CDATA[RSA, The Security Division of EMC]]>				
					</author>
					<pubDate>
						Fri, 18 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[The New Economics of Mid-size Enterprise Computing: Sun Systems based on the Intel® Xeon®  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139746?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Capacity Planning&amp;n=5139746&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper examines how investing in new Sun servers can actually cut your data center costs.  Find out how Sun’s latest technology will cut the number of servers you need.]]>				
					</description>
					<author>
						<![CDATA[Sun Microsystems, Inc. and Intel Corporation]]>				
					</author>
					<pubDate>
						Thu, 17 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Build for Today. Expand on Demand: Modularity in the Data Center Power Infrastructure]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139230?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Capacity Planning&amp;n=5139230&amp;c=CORE</link>
					<description>
						<![CDATA[ Building the data center to meet the needs of an uncertain future is an expensive and needless exercise in over-engineering. New designs need to be modular, with built-in expansion capabilities. This paper looks at the concepts and benefits of modularity in all the necessary elements of the power system.]]>				
					</description>
					<author>
						<![CDATA[Eaton Corporation]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Controlling the Cost of Audio Conferencing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139011?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Capacity Planning&amp;n=5139011&amp;c=CORE</link>
					<description>
						<![CDATA[ This Wainhouse Research application brief explores the costs of audio conferencing – specifically whether organizations consider cost to be a problem and what they&apos;re doing to control it.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Award-Winning VoIP Provider Deploys Five9 in Profit Centers to Launch Marketing Campaigns]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139075?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Capacity Planning&amp;n=5139075&amp;c=CORE</link>
					<description>
						<![CDATA[ Read case study to learn how Vonage selected the Five9 Virtual Call Center Suite to launch an ambitious campaign to win back over 70,000 customers. Read on to learn how Five9 Virtual Call Center Suite offers superior-quality VoIP, predictive dialer, inbound call capabilities, comprehensive management and customer tracking tools, and more.]]>				
					</description>
					<author>
						<![CDATA[Five9]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[The Leader in On-Demand Call Centers: Five9 Product Overview]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139071?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Capacity Planning&amp;n=5139071&amp;c=CORE</link>
					<description>
						<![CDATA[ Five9 is the leader in on-demand call center products. Watch this overview to learn about all the products Five9 has to offer to help improve your call center operations and learn just how easy it is to use the many products available from Five9.]]>				
					</description>
					<author>
						<![CDATA[Five9]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Capacity%20Planning/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Capacity%20Planning/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Green IT Matters at Wipro LTD]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140285?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Capacity Planning&amp;n=5140285&amp;c=CORE</link>
					<description>
						<![CDATA[ In September 2009, Wipro Ltd (Wipro), a global corporation in the Information Technology Enabled Services (ITES) industry which was head-quartered in Bangalore, India, was reviewing its Green IT plan. Read this white paper to learn more about Wipro&apos;s quest to become a true ecologically sustainable company.]]>				
					</description>
					<author>
						<![CDATA[Wipro Technologies]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Capacity%20Planning/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Capacity%20Planning/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[PlateSpin Recon: Virtual Capacity Management and Consolidation Planning]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138575?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Capacity Planning&amp;n=5138575&amp;c=CORE</link>
					<description>
						<![CDATA[ Watch this webcast to learn about a new unique workload profiling tool that takes the guess work out of identifying underutilized physical servers and virtual hosts. Learn how to leverage this tool for improved use and longer life of your current hardware.]]>				
					</description>
					<author>
						<![CDATA[Novell Inc.]]>				
					</author>
					<pubDate>
						Fri, 28 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Capacity%20Planning/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Capacity%20Planning/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Fundamentals of a Well-Built SAN]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138141?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Capacity Planning&amp;n=5138141&amp;c=CORE</link>
					<description>
						<![CDATA[ The purpose of this white paper is to describe the benefits of a clustered architecture in comparison with traditional controller-based architectures, and to discuss the technology that makes HP LeftHand SANs better by design.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Wed, 12 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Capacity%20Planning/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Capacity%20Planning/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Northern Solution Series: Profiting From Real &amp; #45;World Storage Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137777?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Capacity Planning&amp;n=5137777&amp;c=CORE</link>
					<description>
						<![CDATA[ The Northern Storage Suite is a management solution by Northern Parklife Inc. that will help reclaim, reduce and maximize your current infrastructure. This article provides four real&amp;#45;world examples dealing with reclaiming capacity, reducing data growth, maximizing storage resources, and involving users while minimizing administration.]]>				
					</description>
					<author>
						<![CDATA[Northern Parklife]]>				
					</author>
					<pubDate>
						Mon, 03 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Capacity%20Planning/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Capacity%20Planning/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Optimizing Virtualization to Deliver Best &amp; #45;in &amp; #45;Class Outcomes]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137590?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Capacity Planning&amp;n=5137590&amp;c=CORE</link>
					<description>
						<![CDATA[ This EMA paper (prepared for VKernel) discusses the challenges in achieving virtualization goals in the enterprise and how capacity management can help optimize resource utilization while maintaining performance.]]>				
					</description>
					<author>
						<![CDATA[VKernel]]>				
					</author>
					<pubDate>
						Fri, 24 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Capacity%20Planning/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Capacity%20Planning/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[How To Optimize Resource Utilization and Increase VM Densities on Your Existing Hardware]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137160?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Capacity Planning&amp;n=5137160&amp;c=CORE</link>
					<description>
						<![CDATA[ View this VKernel webcast to learn how to best optimize resource utilization in your current ESX environment. During this 30 minute presentation, we&amp;#39;ll discuss how capacity planning is different in an ESX environment, resource alignment, and many other aspects of capacity planning within your current environment.]]>				
					</description>
					<author>
						<![CDATA[VKernel]]>				
					</author>
					<pubDate>
						Thu, 09 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Capacity%20Planning/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Capacity%20Planning/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Acid Test for the On-Demand Data Center: A CIO &apos; s Evaluation and Selection Guide]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140094?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Capacity Planning&amp;n=5140094&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper sets out a framework for evaluating a data center. It considers the special factors that apply to an on-demand infrastructure, many of which go well beyond the standards applicable to the average enterprise data center.]]>				
					</description>
					<author>
						<![CDATA[NetSuite]]>				
					</author>
					<pubDate>
						Wed, 01 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Capacity%20Planning/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Capacity%20Planning/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Cost-cutting strategies for a virtualized data center: Performance and capacity management  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136652?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Capacity Planning&amp;n=5136652&amp;c=CORE</link>
					<description>
						<![CDATA[ In this expert podcast, learn how new capacity planning and performance management tools utilize automation and an intuitive interface to increase resource utilization and reduce capital expenditures for your virtualized data center.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc. and Intel]]>				
					</author>
					<pubDate>
						Tue, 16 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Capacity%20Planning/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Capacity%20Planning/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Business Service Efficiency: The Key to Green IT and Profitability]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136618?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Capacity Planning&amp;n=5136618&amp;c=CORE</link>
					<description>
						<![CDATA[ Data center energy costs continue to take up a significant portion of IT budgets, and it seems that there is no end in sight. This paper addresses, in a unified and systemic way, many of the power consumption issues that IT has been grappling with in piecemeal fashion.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Mon, 15 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Capacity%20Planning/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Capacity%20Planning/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Tackle the Challenges of Virtualization Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136674?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Capacity Planning&amp;n=5136674&amp;c=CORE</link>
					<description>
						<![CDATA[ Virtualization adds a whole new level of complexity to the IT infrastructure, introducing new challenges in every step of the process &amp;#45; from planning to configuration and management. Read how effective service management can help tackle the challenges of virtualization in this white paper from BMC Software.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Mon, 15 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Capacity%20Planning/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Capacity%20Planning/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Software Testing eZine Vol.2 &amp; #45; Testing Strategies for Complex Environments: Agile, SOA]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135580?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Capacity Planning&amp;n=5135580&amp;c=CORE</link>
					<description>
						<![CDATA[ In this issue of SearchSoftwareQuality.com&amp;#39;s Software Testing eZine, we&amp;#39;ll discuss a Service Oriented Architecture (SOA) as a new testing environment as well as an Agile software development (ASD) methodology.]]>				
					</description>
					<author>
						<![CDATA[SearchSoftwareQuality.com]]>				
					</author>
					<pubDate>
						Wed, 06 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Capacity%20Planning/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Capacity%20Planning/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Efficient Next Gen Datacenter: Doing More with Less]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137866?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Capacity Planning&amp;n=5137866&amp;c=CORE</link>
					<description>
						<![CDATA[ View this Webcast to learn how to build a dynamic IT infrastructure and pro-actively manage your data center.]]>				
					</description>
					<author>
						<![CDATA[Hewlett Packard Company and Intel]]>				
					</author>
					<pubDate>
						Wed, 25 Mar 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Capacity%20Planning/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Capacity%20Planning/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Efficient Next Gen Datacenter: Doing More with Less - Podcast]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137867?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Capacity Planning&amp;n=5137867&amp;c=CORE</link>
					<description>
						<![CDATA[ Listen to this Podcast to learn how to build a dynamic IT infrastructure and pro-actively manage your data center.]]>				
					</description>
					<author>
						<![CDATA[Hewlett Packard Company and Intel]]>				
					</author>
					<pubDate>
						Tue, 24 Mar 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Capacity%20Planning/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Capacity%20Planning/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[VKernel Case Study: Proactive Capacity Optimization for Hershey Entertainment &amp; Resorts]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133829?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Capacity Planning&amp;n=5133829&amp;c=CORE</link>
					<description>
						<![CDATA[ In its VMware server environment, Hershey Entertainment and Resorts (HE&amp;R) needed to get more proactive visibility into its resource utilization and allocations to plan for future growth.]]>				
					</description>
					<author>
						<![CDATA[VKernel]]>				
					</author>
					<pubDate>
						Fri, 06 Mar 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Capacity%20Planning/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Capacity%20Planning/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Data Center Projects: System Planning]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99239?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Capacity Planning&amp;n=99239&amp;c=CORE</link>
					<description>
						<![CDATA[ The planning sequence described in this paper covers the design of the data center&amp;#39;s physical infrastructure layer, whose job it is to house, power, cool, and protect the data center&amp;#39;s computing and network functions.]]>				
					</description>
					<author>
						<![CDATA[APC]]>				
					</author>
					<pubDate>
						Tue, 03 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Capacity%20Planning/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Capacity%20Planning/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices in the Call Center: A Customer Touch &amp; #45;Point Methodology]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5132112?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Capacity Planning&amp;n=5132112&amp;c=CORE</link>
					<description>
						<![CDATA[ One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer &quot;touch-points&quot; must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Mon, 26 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Capacity%20Planning/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Capacity%20Planning/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[VKernel Capacity Analyzer]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5131593?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Capacity Planning&amp;n=5131593&amp;c=CORE</link>
					<description>
						<![CDATA[ In a virtual server infrastructure where all resources are shared, optimal performance can only be achieved with an adequate amount of properly allocated resource capacity. Not allocating enough resources can cause critical bottlenecks &amp;#45; leading to performance problems and costly downtime events.]]>				
					</description>
					<author>
						<![CDATA[VKernel]]>				
					</author>
					<pubDate>
						Fri, 09 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Capacity%20Planning/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Capacity%20Planning/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[eBook: Capacity Planning Eases Path to Virtualization]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140565?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Capacity Planning&amp;n=5140565&amp;c=CORE</link>
					<description>
						<![CDATA[ Virtualizing any aspect of your data center changes the game for compliance and e&amp;#45;discovery.]]>				
					</description>
					<author>
						<![CDATA[SearchCIO.com]]>				
					</author>
					<pubDate>
						Wed, 10 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Capacity%20Planning/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Capacity%20Planning/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[3 Steps to Eliminate Unused Capacity]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5134030?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Capacity Planning&amp;n=5134030&amp;c=CORE</link>
					<description>
						<![CDATA[ In this demo, Compellent technology professionals explain and demonstrate their dynamic capacity and thin provisioning techniqies, how they reduce TCO and energy costs, and dramatically eliminate unused storage space.]]>				
					</description>
					<author>
						<![CDATA[Compellent]]>				
					</author>
					<pubDate>
						Sat, 06 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Capacity%20Planning/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Capacity%20Planning/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Data Deduplication Approaches: Solving Today &apos; s Most Common Backup Problems]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136438?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Capacity Planning&amp;n=5136438&amp;c=CORE</link>
					<description>
						<![CDATA[ This Technology Brief discusses different approaches to data deduplication in the market today along with the pros and cons of each, and then matches some of the most common backup problems to a recommended deduplication approach. The brief close with a spotlight on Quantum&apos;s DXi7500 enterprise disk backup and replication system]]>				
					</description>
					<author>
						<![CDATA[Quantum Corporation]]>				
					</author>
					<pubDate>
						Mon, 01 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Capacity%20Planning/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Capacity%20Planning/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Data Center Projects: Growth Model]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/101809?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Capacity Planning&amp;n=101809&amp;c=CORE</link>
					<description>
						<![CDATA[ Long term data center or network room capacity planning may seem impossible in the face of evolving IT technology and business requirements. This paper shows a simple and effective way to develop a capacity plan for a data center or network room.]]>				
					</description>
					<author>
						<![CDATA[APC]]>				
					</author>
					<pubDate>
						Thu, 20 Nov 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Capacity%20Planning/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Capacity%20Planning/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Working Smart in IT Operations: The Case for Consolidated Operations]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136894?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Capacity Planning&amp;n=5136894&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explores the problems IT operations can encounter in coordinating the activities of application and infrastructure specialist teams, and it proposes an approach-- consolidated operations-- designed to get incidents to the right person with the right information fast so problems can be resolved quickly, with no duplication of effort.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Wed, 01 Oct 2008 00:00:00 EDT				
					</pubDate>
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					<![CDATA[Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138486?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Capacity Planning&amp;n=5138486&amp;c=CORE</link>
					<description>
						<![CDATA[ After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics&amp;reg; CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Fri, 25 Jul 2008 00:00:00 EDT				
					</pubDate>
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					<![CDATA[North Shore Medical Center Provides Better Support with AMD Processor &amp; #45;based Solutions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139200?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Capacity Planning&amp;n=5139200&amp;c=CORE</link>
					<description>
						<![CDATA[ Thanks to VMware, North Shore Medical Center provides better support for physicians and healthcare professionals while improving data center management with Advanced Micro Devices processor-based solutions.]]>				
					</description>
					<author>
						<![CDATA[HP, Vmware and AMD]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
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					<title>
					<![CDATA[IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94401?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Capacity Planning&amp;n=94401&amp;c=CORE</link>
					<description>
						<![CDATA[ IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.]]>				
					</description>
					<author>
						<![CDATA[AMD and VMware, Inc]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[Still Struggling to Reduce Call Center Costs without Losing Customers &amp; #63;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93294?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Capacity Planning&amp;n=93294&amp;c=CORE</link>
					<description>
						<![CDATA[ Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[Case Study: 1-800-FLOWERS.COM Assuring improvements in business continuity with Fax on Demand]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137389?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Capacity Planning&amp;n=5137389&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this brief case study to learn how 1-800-FLOWERS.COM faced the challenge to implement the next stage of a strategy for faxed order communications to accommodate key seasonal spikes in demand while avoiding unnecessary capacity expenditures.]]>				
					</description>
					<author>
						<![CDATA[Esker Inc.]]>				
					</author>
					<pubDate>
						Fri, 28 Dec 2007 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[Data Center Projects: Standardized Process]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/101803?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Capacity Planning&amp;n=101803&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper covers projects involving new construction or upgrades to the data center&amp;#8217;s physical infrastructure &amp;#45; the power&amp;#44; cooling&amp;#44; and other physical systems that house and protect the data center&amp;#8217;s IT equipment.]]>				
					</description>
					<author>
						<![CDATA[APC]]>				
					</author>
					<pubDate>
						Fri, 01 Jun 2007 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Power and Cooling Capacity Management for Data Centers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93178?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Capacity Planning&amp;n=93178&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper describes the principles for achieving power and cooling capacity management.]]>				
					</description>
					<author>
						<![CDATA[APC]]>				
					</author>
					<pubDate>
						Mon, 01 Jan 2007 00:00:00 EST				
					</pubDate>
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