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	Call Center Industry Performance Measures  - KnowledgeStorm
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	KnowledgeStorm
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	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<title>
					<![CDATA[Green Data Center Energy Efficiency]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141235?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Industry Performance Measures&amp;n=5141235&amp;c=CORE</link>
					<description>
						<![CDATA[ Everywhere we look, there&apos;s another &quot;green&quot; product for the data center.  How do you know what really makes a data center &quot;green&quot;? Beth Nicholson, Senior Editorial Events Manager at TechTarget sits down with Bob McFarlane, Principal Data Center and Financial Trading Floor Consultant to take a closer look at energy efficiency in the data center.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Mon, 23 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[CA ARCserve® Backup r12.5 ROI Calculator]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141215?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Industry Performance Measures&amp;n=5141215&amp;c=CORE</link>
					<description>
						<![CDATA[ CA ARCserve Backup unites innovative data deduplication technology, powerful storage resource management (SRM) reporting and robust security measures. Use this ROI calculator to find out how much your organization can save with ARCserve.]]>				
					</description>
					<author>
						<![CDATA[CA]]>				
					</author>
					<pubDate>
						Fri, 20 Nov 2009 00:00:00 EST				
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			<item>					
					<title>
					<![CDATA[Presentation Transcript: The Secret to Maximizing Virtualization ROI in the Dynamic Data Center]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141125?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Industry Performance Measures&amp;n=5141125&amp;c=CORE</link>
					<description>
						<![CDATA[ This presentation transcript details an approach to optimize your virtualized infrastructure performance. Learn how to leverage key performance indicators and cross-domain analytics to plan for future capacity demands and improve service levels. Discover the secret to managing your VMware infrastructure performance for optimal resource utilization.]]>				
					</description>
					<author>
						<![CDATA[Akorri]]>				
					</author>
					<pubDate>
						Wed, 18 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Using Performance Drivers to Enhance Business Success: Identifying, Visualizing and  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140688?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Industry Performance Measures&amp;n=5140688&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper examines performance metrics and focuses on the nature, identification and use of Key Performance Drivers to enhance business success. It illustrates how these KPD metrics can be visualized and logically related to the Key Performance Indicators that measure those outcomes.]]>				
					</description>
					<author>
						<![CDATA[myDIALS Inc.]]>				
					</author>
					<pubDate>
						Wed, 04 Nov 2009 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[Desperate Times Calls for Strategic Measures: Get the most out of your SAP ERP System]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140677?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Industry Performance Measures&amp;n=5140677&amp;c=CORE</link>
					<description>
						<![CDATA[ In this paper a veteran SAP consultant argues why now is the perfect time implement a Business Process Lifecycle Management (BPLM) enabled ERP system.]]>				
					</description>
					<author>
						<![CDATA[Atos Origin]]>				
					</author>
					<pubDate>
						Wed, 04 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Desperate Times Call for Strategic Measures, Part II]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140678?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Industry Performance Measures&amp;n=5140678&amp;c=CORE</link>
					<description>
						<![CDATA[ This is a follow up to &quot;Desperate Times Call for Strategic Measures&quot; which argued that now is the time to consider an IT transformation project. This article will explore the viability and benefits of upgrading to SAP 6.0.]]>				
					</description>
					<author>
						<![CDATA[Atos Origin]]>				
					</author>
					<pubDate>
						Wed, 04 Nov 2009 00:00:00 EST				
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			<item>					
					<title>
					<![CDATA[Tips for Managing ERP Software Vendors during the Software Selection Process]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140627?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Industry Performance Measures&amp;n=5140627&amp;c=CORE</link>
					<description>
						<![CDATA[ It is often said that desperate times call for desperate measures. In recent months, this is certainly the case for some ERP vendors. The good news, however, is that there are ways to manage ERP software vendors to ensure a fair, consistent, and unbiased selection process for your organization. Read on to learn what they are.]]>				
					</description>
					<author>
						<![CDATA[Panorama Consulting Group]]>				
					</author>
					<pubDate>
						Tue, 03 Nov 2009 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[The Secret to Maximizing Virtualization ROI in the Dynamic Data Center]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140635?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Industry Performance Measures&amp;n=5140635&amp;c=CORE</link>
					<description>
						<![CDATA[ This webcast details an approach to optimize your virtualized infrastructure performance. Learn how to leverage key performance indicators and cross-domain analytics to plan for future capacity demands and improve service levels. Discover the secret to managing your VMware infrastructure performance for optimal resource utilization.]]>				
					</description>
					<author>
						<![CDATA[Akorri]]>				
					</author>
					<pubDate>
						Tue, 03 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Podcast- The Secret to Maximizing Virtualization ROI in the Dynamic Data Center]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140638?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Industry Performance Measures&amp;n=5140638&amp;c=CORE</link>
					<description>
						<![CDATA[ This podcast details a strategy to optimize your virtualized infrastructure performance. Get answers on how to leverage key performance indicators and cross-domain analytics to plan for future capacity demands and improve service levels. Discover the secret to managing your VMware infrastructure performance for optimal resource utilization.]]>				
					</description>
					<author>
						<![CDATA[Akorri]]>				
					</author>
					<pubDate>
						Tue, 03 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Managing the Amazon Elastic Compute Cloud with CA]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141186?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Industry Performance Measures&amp;n=5141186&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this paper to learn how innovative management solutions from CA add comprehensive support for Amazon EC2 with real-time automation, application performance, service, and database management.]]>				
					</description>
					<author>
						<![CDATA[CA]]>				
					</author>
					<pubDate>
						Fri, 30 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Solutions for Small to Medium Data Centers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140331?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Industry Performance Measures&amp;n=5140331&amp;c=CORE</link>
					<description>
						<![CDATA[ APC&amp;#174; by Schneider Electric enables you to adapt your data center to the changing needs of a business. With the same InfraStruXure&amp;#174; HD-Ready architecture, you can start out with a low-density data center, and later scale up to high density as needed without picking up the phone to call for more capacity, engineering or quotes.]]>				
					</description>
					<author>
						<![CDATA[APC]]>				
					</author>
					<pubDate>
						Fri, 23 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Clusters vs. Grids for Windows High Availability]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140047?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Industry Performance Measures&amp;n=5140047&amp;c=CORE</link>
					<description>
						<![CDATA[ IT pros have several options to choose from when ensuring high availability, making it difficult to know which approach is best for their organization. This expert podcast explores these choices with a focus on cluster and grid computing. Discover the differences between the two with details on when to use them.]]>				
					</description>
					<author>
						<![CDATA[Marathon Technologies]]>				
					</author>
					<pubDate>
						Fri, 09 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Enterprise, Back-Office Applications Propel our Business: An order management system,  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139757?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Industry Performance Measures&amp;n=5139757&amp;c=CORE</link>
					<description>
						<![CDATA[ With Oracle Applications Extension for Rational Performance you no longer have to jeopardize your business engine during an upgrade.  You’ll eliminate risk, increase testing productivity, speedy delivery, and ensure the quality and scalability of your  business systems.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Thu, 01 Oct 2009 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[Security in the Call Center: Verifying Customer Identities without the Inconvenience]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139509?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Industry Performance Measures&amp;n=5139509&amp;c=CORE</link>
					<description>
						<![CDATA[ Is securing the Call Center possible without impacting the
customer experience? This paper discusses the advantages and benefits of using knowledge-based authentication (KBA) to bolster Call Center security over other solutions.]]>				
					</description>
					<author>
						<![CDATA[RSA, The Security Division of EMC]]>				
					</author>
					<pubDate>
						Fri, 18 Sep 2009 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[IT Automation: Going Beyond the Obvious to Find Real Cost Savings]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139406?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Industry Performance Measures&amp;n=5139406&amp;c=CORE</link>
					<description>
						<![CDATA[ Enterprise Management Associates&amp;#174; (EMA&amp;#174;) research shows 75% of CIOs are facing budget cuts. Most CIOs need to go beyond obvious cost reduction measures to address the largest single IT cost &amp;#45; staff. This whitepaper will discuss the ways that Workload automation can effect real cost savings.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Fri, 18 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Get More Value from Audio Conferencing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139009?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Industry Performance Measures&amp;n=5139009&amp;c=CORE</link>
					<description>
						<![CDATA[ Listen to this podcast to hear how all-new HiDef Corporate&amp;#153; leverages the communicative advances of the Internet and next generation telephony to revolutionize the way call conferencing is administered and billed.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[VoIP and Lower TCO Will Drive Adoption of Hosted On-Demand Contact Centers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139077?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Industry Performance Measures&amp;n=5139077&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this paper to learn how organizations that have selected a hosted contact center solution have minimized or even eliminated the cost of their IT or telecom support departments. Keep reading to learn what the benefits a hosted contact center solution can have for your company.]]>				
					</description>
					<author>
						<![CDATA[Five9]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Audio Conferencing 2.0: Control Costs &amp; Simplify Administration]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139015?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Industry Performance Measures&amp;n=5139015&amp;c=CORE</link>
					<description>
						<![CDATA[ In this paper, we&apos;re taking audio conferencing to an entirely new level. Built with Web-based administration and control, HiDef Corporate audio conferencing gives you crystal-clear audio plus the tools to extract maximum value from every call.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Award-Winning VoIP Provider Deploys Five9 in Profit Centers to Launch Marketing Campaigns]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139075?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Industry Performance Measures&amp;n=5139075&amp;c=CORE</link>
					<description>
						<![CDATA[ Read case study to learn how Vonage selected the Five9 Virtual Call Center Suite to launch an ambitious campaign to win back over 70,000 customers. Read on to learn how Five9 Virtual Call Center Suite offers superior-quality VoIP, predictive dialer, inbound call capabilities, comprehensive management and customer tracking tools, and more.]]>				
					</description>
					<author>
						<![CDATA[Five9]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
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					<![CDATA[The Leader in On-Demand Call Centers: Five9 Product Overview]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139071?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Industry Performance Measures&amp;n=5139071&amp;c=CORE</link>
					<description>
						<![CDATA[ Five9 is the leader in on-demand call center products. Watch this overview to learn about all the products Five9 has to offer to help improve your call center operations and learn just how easy it is to use the many products available from Five9.]]>				
					</description>
					<author>
						<![CDATA[Five9]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Green IT Matters at Wipro LTD]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140285?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Industry Performance Measures&amp;n=5140285&amp;c=CORE</link>
					<description>
						<![CDATA[ In September 2009, Wipro Ltd (Wipro), a global corporation in the Information Technology Enabled Services (ITES) industry which was head-quartered in Bangalore, India, was reviewing its Green IT plan. Read this white paper to learn more about Wipro&apos;s quest to become a true ecologically sustainable company.]]>				
					</description>
					<author>
						<![CDATA[Wipro Technologies]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Industry%20Performance%20Measures/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Industry%20Performance%20Measures/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Webcast - IT Performance Management: Measure, Monitor and Modify for Operational Excellence]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140655?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Industry Performance Measures&amp;n=5140655&amp;c=CORE</link>
					<description>
						<![CDATA[ High-performing organizations take a more practice-based and practical, approach to measuring, managing and enhancing IT performance. Adopt new, flexible solutions to support the way that your organization uses IT to drive operational excellence.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Wed, 22 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Industry%20Performance%20Measures/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Industry%20Performance%20Measures/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[WhatsUp Gold Premium Edition &amp; #45; &lt; i &gt; Free Trial! &lt; /i &gt;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137035?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Industry Performance Measures&amp;n=5137035&amp;c=CORE</link>
					<description>
						<![CDATA[ Increasing network availability, measuring network QoS, optimizing bandwidth utilization, documenting network infrastructure, improved application availability and keeping employees productive, customers happy and the business running.]]>				
					</description>
					<author>
						<![CDATA[Ipswitch WhatsUp Gold]]>				
					</author>
					<pubDate>
						Mon, 06 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Industry%20Performance%20Measures/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Industry%20Performance%20Measures/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Demartek Report: FalconStor Virtual Tape Library (VTL) and Deduplication Performance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137641?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Industry Performance Measures&amp;n=5137641&amp;c=CORE</link>
					<description>
						<![CDATA[ To evaluate the performance of its solutions, FalconStor commissioned Demartek to validate the performance of the FalconStor VTL solution and its deduplication solutions - as they come from the factory, without any special tuning adjustments. The sustained performance of these solutions is impressive and was measured using conservative data.]]>				
					</description>
					<author>
						<![CDATA[FalconStor Software]]>				
					</author>
					<pubDate>
						Wed, 01 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Industry%20Performance%20Measures/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Industry%20Performance%20Measures/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Five Steps to Successful Data Center Consolidation]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136629?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Industry Performance Measures&amp;n=5136629&amp;c=CORE</link>
					<description>
						<![CDATA[ Using the five step process outlined in this white paper, we were able to eliminate more than 2,000 servers from our own IT infrastructure, saving an estimated $10 million dollars in data center costs.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Mon, 15 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Industry%20Performance%20Measures/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Industry%20Performance%20Measures/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Improve Energy Efficiency and Manage Power Consumption with Windows Server 2008 R2]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141230?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Industry Performance Measures&amp;n=5141230&amp;c=CORE</link>
					<description>
						<![CDATA[ Windows Server 2008 R2 is designed to provide better energy efficiency and performance by reducing power consumption and lowering overhead costs. Read this white paper to learn about the new features that deliver real energy savings opportunities for the enterprise.]]>				
					</description>
					<author>
						<![CDATA[Microsoft Corporation India Pvt Ltd]]>				
					</author>
					<pubDate>
						Mon, 01 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Industry%20Performance%20Measures/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Industry%20Performance%20Measures/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[eBook: Best Practices for DB2 on z/OS Performance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135104?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Industry Performance Measures&amp;n=5135104&amp;c=CORE</link>
					<description>
						<![CDATA[ This book contains general information about improving performance for DB2 on
z/OS and specific information about how BMC products help improve performance.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Fri, 17 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Industry%20Performance%20Measures/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Industry%20Performance%20Measures/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Expand Your Reach: Mastering Multi-Modal Survey Research]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135523?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Industry Performance Measures&amp;n=5135523&amp;c=CORE</link>
					<description>
						<![CDATA[ Whether it&apos;s in your call center, on the Web, or in-person, effective survey research requires proven practices that reach across the board. In this webcast, you learn how to cut the costs and improve the performance of your survey research efforts - regardless of where you reach your respondents or what language they speak.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Tue, 14 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Industry%20Performance%20Measures/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Industry%20Performance%20Measures/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Virtualizing Microsoft &amp; reg; Exchange Server 2007 on Dell &amp; trade; Systems Running  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140475?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Industry Performance Measures&amp;n=5140475&amp;c=CORE</link>
					<description>
						<![CDATA[ In this paper, various configurations of Exchange Server 2007 are tested in physical and virtual environments to evaluate the performance scalability and to understand the sizing requirements for Exchange Server 2007 in a virtualized environment.]]>				
					</description>
					<author>
						<![CDATA[Dell and Microsoft]]>				
					</author>
					<pubDate>
						Wed, 01 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Industry%20Performance%20Measures/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Industry%20Performance%20Measures/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Help Desk vs. Service Desk: Which One is Right for You]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135216?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Industry Performance Measures&amp;n=5135216&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper is intended to help support center managers self-assess their center&apos;s primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Thu, 05 Mar 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Industry%20Performance%20Measures/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Industry%20Performance%20Measures/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices in the Call Center: A Customer Touch &amp; #45;Point Methodology]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5132112?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Industry Performance Measures&amp;n=5132112&amp;c=CORE</link>
					<description>
						<![CDATA[ One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer &quot;touch-points&quot; must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Mon, 26 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Industry%20Performance%20Measures/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Industry%20Performance%20Measures/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Seven Ways To Lower Storage TCO]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133804?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Industry Performance Measures&amp;n=5133804&amp;c=CORE</link>
					<description>
						<![CDATA[ Organizations of all types and sizes are under pressure to boost efficiency, cut costs and reduce power consumption. Compellent Storage Center - a highly integrated, feature-rich data storage solution- was designed to lower data storage TCO. Read this white paper for more details on how Compellant can save save your company millions of dollars.]]>				
					</description>
					<author>
						<![CDATA[Compellent]]>				
					</author>
					<pubDate>
						Thu, 01 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Industry%20Performance%20Measures/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Industry%20Performance%20Measures/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Importance of Measuring ROI: The Indicator of Business and IT Performance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140402?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Industry Performance Measures&amp;n=5140402&amp;c=CORE</link>
					<description>
						<![CDATA[ A disciplined IT performance measurement program is critical not only for business growth but also for economic viability. This paper provides a framework for a Return on IT (ROIT™) methodology and discusses how to deploy it within a company&apos;s business processes.]]>				
					</description>
					<author>
						<![CDATA[SAP AG]]>				
					</author>
					<pubDate>
						Mon, 29 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Industry%20Performance%20Measures/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Industry%20Performance%20Measures/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Addressing the challenges of implementing a customer-centric strategy]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137365?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Industry Performance Measures&amp;n=5137365&amp;c=CORE</link>
					<description>
						<![CDATA[ The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi&amp;#45;channel touchpoints.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Fri, 05 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Industry%20Performance%20Measures/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Industry%20Performance%20Measures/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Sustainability Matters: Why - and how - business is widening its focus to consider the  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139119?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Industry Performance Measures&amp;n=5139119&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper demonstrates how running a responsible business and high levels of performance do not have to work against each other. And it makes a case for why sustainability issues should simply be part of a company’s overall performance management practices.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Mon, 01 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Industry%20Performance%20Measures/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Industry%20Performance%20Measures/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Spend Analysis: Pulling Back the Cover on Savings]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140722?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Industry Performance Measures&amp;n=5140722&amp;c=CORE</link>
					<description>
						<![CDATA[ As the key findings in this report will show, developing or enhancing a spend analysis program and closing process gaps to ensure tight linkage to the sourcing process are straightforward and practical ways to attain greater savings and deliver greater value in this period of uncertainty and strict budgets.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Wed, 01 Oct 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Industry%20Performance%20Measures/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Industry%20Performance%20Measures/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Storage Efficiency: The Key to Green Storage Operation]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98894?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Industry Performance Measures&amp;n=98894&amp;c=CORE</link>
					<description>
						<![CDATA[ While energy consumption of overall data center operations and server-related equipment is generally understood, the story is quite different when it comes to storage systems. This paper offers practical advice on how to measure storage system efficiency and compares the efficiency numbers of several common storage solutions.]]>				
					</description>
					<author>
						<![CDATA[Xiotech Corporation]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Industry%20Performance%20Measures/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Industry%20Performance%20Measures/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138486?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Industry Performance Measures&amp;n=5138486&amp;c=CORE</link>
					<description>
						<![CDATA[ After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics&amp;reg; CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Fri, 25 Jul 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Industry%20Performance%20Measures/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Industry%20Performance%20Measures/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[North Shore Medical Center Provides Better Support with AMD Processor &amp; #45;based Solutions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139200?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Industry Performance Measures&amp;n=5139200&amp;c=CORE</link>
					<description>
						<![CDATA[ Thanks to VMware, North Shore Medical Center provides better support for physicians and healthcare professionals while improving data center management with Advanced Micro Devices processor-based solutions.]]>				
					</description>
					<author>
						<![CDATA[HP, Vmware and AMD]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Industry%20Performance%20Measures/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Industry%20Performance%20Measures/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Building a Data Quality Scorecard for Operational Data Governance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97327?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Industry Performance Measures&amp;n=97327&amp;c=CORE</link>
					<description>
						<![CDATA[ Operational data governance is the process of evaluating data to see if data effectively satisfies the organization&amp;#39;s business needs. This is measured with a &amp;#34;data quality scorecard&amp;#34, a management tool for monitoring organizational performance.]]>				
					</description>
					<author>
						<![CDATA[DataFlux Corporation]]>				
					</author>
					<pubDate>
						Fri, 06 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Industry%20Performance%20Measures/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Industry%20Performance%20Measures/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Implementing a PLC Calibration Routine to Ensure Accurate Instrument Readings]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96255?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Industry Performance Measures&amp;n=96255&amp;c=CORE</link>
					<description>
						<![CDATA[ The calibration method described in this article can be applied to any analog measurement such as pressure&amp;#44; amperage&amp;#44; weight&amp;#44; length or force.]]>				
					</description>
					<author>
						<![CDATA[AutomationDirect]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Industry%20Performance%20Measures/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Industry%20Performance%20Measures/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Syberworks Learning Management System Product Suite]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94867?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Industry Performance Measures&amp;n=94867&amp;c=CORE</link>
					<description>
						<![CDATA[ This complete product suite is designed to facilitate the development, dissemination, measurement, and management of corporate knowledge to improve productivity and performance.]]>				
					</description>
					<author>
						<![CDATA[SyberWorks, Inc.]]>				
					</author>
					<pubDate>
						Mon, 17 Mar 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94401?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Industry Performance Measures&amp;n=94401&amp;c=CORE</link>
					<description>
						<![CDATA[ IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.]]>				
					</description>
					<author>
						<![CDATA[AMD and VMware, Inc]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Still Struggling to Reduce Call Center Costs without Losing Customers &amp; #63;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93294?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Industry Performance Measures&amp;n=93294&amp;c=CORE</link>
					<description>
						<![CDATA[ Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[The Alignment &amp; #45;Focused Organization: Bridging the Gap between Strategy and Execution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95277?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Industry Performance Measures&amp;n=95277&amp;c=CORE</link>
					<description>
						<![CDATA[ Take a look at how organizations are taking strides to align business strategy with actual initiatives&amp;#44; projects&amp;#44; and daily activities &amp;#45; in short&amp;#44; to close the gap between strategy and execution.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Thu, 01 Nov 2007 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Improved Manageability and Availability Spur Move to Virtualize Desktops]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94405?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Industry Performance Measures&amp;n=94405&amp;c=CORE</link>
					<description>
						<![CDATA[ Many companies have turned to virtualization technologies for their servers and in their data centers to simplify administration and to reduce management chores and operating costs while maintaining reliability and safeguarding against disasters. Companies are now looking to apply the same technology to their desktop computers.]]>				
					</description>
					<author>
						<![CDATA[AMD and VMware, Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jul 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Industry%20Performance%20Measures/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Industry%20Performance%20Measures/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[The Importance of Operational Simplicity in Selecting D2D Data Protection Solutions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139682?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Industry Performance Measures&amp;n=5139682&amp;c=CORE</link>
					<description>
						<![CDATA[ Understanding and measuring an offering’s operational simplicity is crucial criteria for selecting a D2D solution. As we at Taneja Group will explore in this brief, we believe that Data Domain has delivered an offering that personifies this notion of operational simplicity.]]>				
					</description>
					<author>
						<![CDATA[Data Domain]]>				
					</author>
					<pubDate>
						Tue, 01 May 2007 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[CRM without Compromise: A Strategy for Profitable Growth]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93607?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Industry Performance Measures&amp;n=93607&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper describes the concept of &amp;#8220;CRM without compromise&amp;#44;&amp;#8221; elucidating how organizations can maximize their results by taking a more structured&amp;#44; holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Apr 2007 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Power and Cooling Capacity Management for Data Centers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93178?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Industry Performance Measures&amp;n=93178&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper describes the principles for achieving power and cooling capacity management.]]>				
					</description>
					<author>
						<![CDATA[APC]]>				
					</author>
					<pubDate>
						Mon, 01 Jan 2007 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Measuring The Business Value of IT]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93242?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Industry Performance Measures&amp;n=93242&amp;c=CORE</link>
					<description>
						<![CDATA[ Discover how to efficiently measure projected business value, increase the ROI of your SAP investments, and improve the overall worth of your IT initiative with a consistent methodology for both business and IT users.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Mon, 25 Sep 2006 00:00:00 EDT				
					</pubDate>
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