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	Call Center Monitoring Trend Analysis Software  - KnowledgeStorm
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	KnowledgeStorm
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	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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			<item>					
					<title>
					<![CDATA[Information Security Essential Guide to SIMs]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141052?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Monitoring Trend Analysis Software&amp;n=5141052&amp;c=CORE</link>
					<description>
						<![CDATA[ Security information management systems can now be used for proactive risk management and business intelligence. This Essentials Guide explains how this can be achieved. Read on to find articles that cover topics like today&apos;s SIM trends, incident response, threat management, and data analysis.]]>				
					</description>
					<author>
						<![CDATA[Information Security Magazine]]>				
					</author>
					<pubDate>
						Tue, 17 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Presentation Transcript: Mission Critical Computing In NextGen Data Centers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140988?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Monitoring Trend Analysis Software&amp;n=5140988&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this transcript of the &quot;Mission Critical Computing&quot; webcast to learn about changing trends in the data center infrastructure. Discover tools to ensure high availability at a low cost to improve IT performance and find out more about innovations to data center operations to help you remain competitive.]]>				
					</description>
					<author>
						<![CDATA[PC Connection in partnership with HP ThinClient]]>				
					</author>
					<pubDate>
						Fri, 13 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[State of Green in the Data Center]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140958?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Monitoring Trend Analysis Software&amp;n=5140958&amp;c=CORE</link>
					<description>
						<![CDATA[ This session describes the emerging and continually maturing state of green energy management world wide from not only a data center view but a view across the enterprise.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Thu, 12 Nov 2009 00:00:00 EST				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Hitachi IT Operations Analyzer Software]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140921?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Monitoring Trend Analysis Software&amp;n=5140921&amp;c=CORE</link>
					<description>
						<![CDATA[ Hitachi IT Operations Analyzer delivers all-in-one monitoring for the data center. A single interface provides a view to the availability and performance of servers and network and storage devices on a network.  It eases troubleshooting without agents.]]>				
					</description>
					<author>
						<![CDATA[Hitachi Data Systems]]>				
					</author>
					<pubDate>
						Thu, 12 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Best Practices: VMware Monitoring with Operations Manager 2007 and MOM 2005]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140859?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Monitoring Trend Analysis Software&amp;n=5140859&amp;c=CORE</link>
					<description>
						<![CDATA[ This document describes an end&amp;#45;to&amp;#45;end solution for monitoring and managing VMware vSphere or Virtual Infrastructure 3 using a full integration with Microsoft Systems Center Operations Manager (Ops Mgr) to produce a comprehensive image of system health with minimal impact on your operations staff.]]>				
					</description>
					<author>
						<![CDATA[Veeam Software]]>				
					</author>
					<pubDate>
						Tue, 10 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[VMware Monitoring with Microsoft System Center Operations Manager: MTT Reduces Costs]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140857?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Monitoring Trend Analysis Software&amp;n=5140857&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn how they used the nworks Management Pack (MP) to centralize monitoring of physical and VMware virtual infrastructures, reduce costs of implementing VMware monitoring,  and give them the ability to receive performance metrics specific to the VMware virtual infrastructure.]]>				
					</description>
					<author>
						<![CDATA[Veeam Software]]>				
					</author>
					<pubDate>
						Tue, 10 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[E-Book: Five Technology Trends for Improved Business Intelligence Performance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140797?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Monitoring Trend Analysis Software&amp;n=5140797&amp;c=CORE</link>
					<description>
						<![CDATA[ In this E-Book, data warehousing and BI expert Rick Sherman explains how you can take advantage of BI trends to ensure that you get the right information to the right people at the right times, so they can make the best possible decisions.]]>				
					</description>
					<author>
						<![CDATA[Sybase, Inc.]]>				
					</author>
					<pubDate>
						Mon, 09 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Podcast- The Secret to Maximizing Virtualization ROI in the Dynamic Data Center]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140638?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Monitoring Trend Analysis Software&amp;n=5140638&amp;c=CORE</link>
					<description>
						<![CDATA[ This podcast details a strategy to optimize your virtualized infrastructure performance. Get answers on how to leverage key performance indicators and cross-domain analytics to plan for future capacity demands and improve service levels. Discover the secret to managing your VMware infrastructure performance for optimal resource utilization.]]>				
					</description>
					<author>
						<![CDATA[Akorri]]>				
					</author>
					<pubDate>
						Tue, 03 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Mission Critical Computing In The NextGen Data Center Infrastructure]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140348?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Monitoring Trend Analysis Software&amp;n=5140348&amp;c=CORE</link>
					<description>
						<![CDATA[ In this webcast, learn about changing trends in the data center infrastructure. Discover tools to ensure high availability at a low cost to improve IT performance. Find out more about innovations to data center operations to help you remain competitive.]]>				
					</description>
					<author>
						<![CDATA[PC Connection in partnership with HP ThinClient]]>				
					</author>
					<pubDate>
						Mon, 26 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[PODCAST: Mission Critical Computing In The NextGen Data Center Infrastructure]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140350?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Monitoring Trend Analysis Software&amp;n=5140350&amp;c=CORE</link>
					<description>
						<![CDATA[ In this podcast, learn about changing trends in the data center infrastructure. Discover tools to ensure high availability at a low cost to improve IT performance. Find out more about innovations to data center operations to help you remain competitive.]]>				
					</description>
					<author>
						<![CDATA[PC Connection in partnership with HP ThinClient]]>				
					</author>
					<pubDate>
						Mon, 26 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Solutions for Small to Medium Data Centers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140331?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Monitoring Trend Analysis Software&amp;n=5140331&amp;c=CORE</link>
					<description>
						<![CDATA[ APC&amp;#174; by Schneider Electric enables you to adapt your data center to the changing needs of a business. With the same InfraStruXure&amp;#174; HD-Ready architecture, you can start out with a low-density data center, and later scale up to high density as needed without picking up the phone to call for more capacity, engineering or quotes.]]>				
					</description>
					<author>
						<![CDATA[APC]]>				
					</author>
					<pubDate>
						Fri, 23 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Solutions For Server Rooms]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140333?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Monitoring Trend Analysis Software&amp;n=5140333&amp;c=CORE</link>
					<description>
						<![CDATA[ The modular, easy-to-install solutions from APC by Schneider Electric allow you to implement an appropriate IT environment that meets your current and future needs, without breaking the bank in the process.]]>				
					</description>
					<author>
						<![CDATA[APC]]>				
					</author>
					<pubDate>
						Fri, 23 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Solutions for Network Closets]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140332?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Monitoring Trend Analysis Software&amp;n=5140332&amp;c=CORE</link>
					<description>
						<![CDATA[ Convergence, consolidation, virtualization &amp;#45; today&apos;s IT trends have turned the network closet into a mission-critical environment. APC solutions give you the level of control, monitoring, and management that today’s more critical systems demand.]]>				
					</description>
					<author>
						<![CDATA[APC]]>				
					</author>
					<pubDate>
						Fri, 23 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Designing, Building and Managing Data Center Networks]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140173?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Monitoring Trend Analysis Software&amp;n=5140173&amp;c=CORE</link>
					<description>
						<![CDATA[ This eGuide will discuss physical considerations for data center network design, how best to build your network infrastructure, and how to monitor and manage your data center network.]]>				
					</description>
					<author>
						<![CDATA[Siemon Company]]>				
					</author>
					<pubDate>
						Mon, 19 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Webcast: A Unified Approach to Managing the Virtual Environment]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140154?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Monitoring Trend Analysis Software&amp;n=5140154&amp;c=CORE</link>
					<description>
						<![CDATA[ In this webcast, learn about a unified approach to IT management. Discover how to decrease complexity introduced by virtualization and cloud computing to ensure optimal performance of your virtual and physical environments.]]>				
					</description>
					<author>
						<![CDATA[Forsythe Technology Solution]]>				
					</author>
					<pubDate>
						Fri, 16 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Enterprise, Back-Office Applications Propel our Business: An order management system,  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139757?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Monitoring Trend Analysis Software&amp;n=5139757&amp;c=CORE</link>
					<description>
						<![CDATA[ With Oracle Applications Extension for Rational Performance you no longer have to jeopardize your business engine during an upgrade.  You’ll eliminate risk, increase testing productivity, speedy delivery, and ensure the quality and scalability of your  business systems.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Thu, 01 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[PlateSpin® Recon: Virtual Capacity Management and Consolidation Planning]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139753?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Monitoring Trend Analysis Software&amp;n=5139753&amp;c=CORE</link>
					<description>
						<![CDATA[ PlateSpin&amp;#174; Recon from Novell is a sophisticated workload analysis, planning and management solution that provides new levels of intelligence, visual analysis and forecasting for optimizing the data center.]]>				
					</description>
					<author>
						<![CDATA[Novell Inc.]]>				
					</author>
					<pubDate>
						Thu, 01 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[IBM Eye: Security Detective for Hire]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139584?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Monitoring Trend Analysis Software&amp;n=5139584&amp;c=CORE</link>
					<description>
						<![CDATA[ This article will give step-by-step overview of how to deal with some of the most pervasive security threats currently facing IBM Power Systems.  It&apos;ll help organizations that are struggling to get started with security and act as a &apos;wake-up call&apos; for those who think that “powering the server on” is all the security they need.]]>				
					</description>
					<author>
						<![CDATA[PowerTech]]>				
					</author>
					<pubDate>
						Fri, 25 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Security in the Call Center: Verifying Customer Identities without the Inconvenience]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139509?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Monitoring Trend Analysis Software&amp;n=5139509&amp;c=CORE</link>
					<description>
						<![CDATA[ Is securing the Call Center possible without impacting the
customer experience? This paper discusses the advantages and benefits of using knowledge-based authentication (KBA) to bolster Call Center security over other solutions.]]>				
					</description>
					<author>
						<![CDATA[RSA, The Security Division of EMC]]>				
					</author>
					<pubDate>
						Fri, 18 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Robot/SCHEDULE Enterprise]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139267?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Monitoring Trend Analysis Software&amp;n=5139267&amp;c=CORE</link>
					<description>
						<![CDATA[ Are you prepared for your next audit? This webcast explores a new tool that expands job scheduling and server management to your server. Discover how this approach can help your organization pass its next audit with ease.]]>				
					</description>
					<author>
						<![CDATA[Help/Systems]]>				
					</author>
					<pubDate>
						Thu, 17 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Robot/SCHEDULE Enterprise Takes the Tension Out of Job Schedule Audits]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139273?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Monitoring Trend Analysis Software&amp;n=5139273&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn how Robot/SCHEDULE, the job scheduling and batch management software for IBM AS/400, has helped companies pass their internal and external audits for over 25 years.  You can monitor who changed what job, produce reports that prove you are monitoring the schedule, and demonstrate the basic security that prevents unauthorized editing of jobs.]]>				
					</description>
					<author>
						<![CDATA[Help/Systems]]>				
					</author>
					<pubDate>
						Thu, 17 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Monitoring%20Trend%20Analysis%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Monitoring%20Trend%20Analysis%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Award-Winning VoIP Provider Deploys Five9 in Profit Centers to Launch Marketing Campaigns]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139075?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Monitoring Trend Analysis Software&amp;n=5139075&amp;c=CORE</link>
					<description>
						<![CDATA[ Read case study to learn how Vonage selected the Five9 Virtual Call Center Suite to launch an ambitious campaign to win back over 70,000 customers. Read on to learn how Five9 Virtual Call Center Suite offers superior-quality VoIP, predictive dialer, inbound call capabilities, comprehensive management and customer tracking tools, and more.]]>				
					</description>
					<author>
						<![CDATA[Five9]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Monitoring%20Trend%20Analysis%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Monitoring%20Trend%20Analysis%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Leader in On-Demand Call Centers: Five9 Product Overview]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139071?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Monitoring Trend Analysis Software&amp;n=5139071&amp;c=CORE</link>
					<description>
						<![CDATA[ Five9 is the leader in on-demand call center products. Watch this overview to learn about all the products Five9 has to offer to help improve your call center operations and learn just how easy it is to use the many products available from Five9.]]>				
					</description>
					<author>
						<![CDATA[Five9]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Monitoring%20Trend%20Analysis%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Monitoring%20Trend%20Analysis%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Controlling the Cost of Audio Conferencing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139011?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Monitoring Trend Analysis Software&amp;n=5139011&amp;c=CORE</link>
					<description>
						<![CDATA[ This Wainhouse Research application brief explores the costs of audio conferencing – specifically whether organizations consider cost to be a problem and what they&apos;re doing to control it.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Monitoring%20Trend%20Analysis%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Monitoring%20Trend%20Analysis%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Get More Value from Audio Conferencing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139009?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Monitoring Trend Analysis Software&amp;n=5139009&amp;c=CORE</link>
					<description>
						<![CDATA[ Listen to this podcast to hear how all-new HiDef Corporate&amp;#153; leverages the communicative advances of the Internet and next generation telephony to revolutionize the way call conferencing is administered and billed.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Monitoring%20Trend%20Analysis%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Monitoring%20Trend%20Analysis%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Audio Conferencing 2.0: Control Costs &amp; Simplify Administration]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139015?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Monitoring Trend Analysis Software&amp;n=5139015&amp;c=CORE</link>
					<description>
						<![CDATA[ In this paper, we&apos;re taking audio conferencing to an entirely new level. Built with Web-based administration and control, HiDef Corporate audio conferencing gives you crystal-clear audio plus the tools to extract maximum value from every call.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Monitoring%20Trend%20Analysis%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Monitoring%20Trend%20Analysis%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Remote Support Center Solution - &lt; b &gt; &lt; i &gt; 30 Day Free Trial! &lt; /i &gt; &lt; /b &gt;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138863?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Monitoring Trend Analysis Software&amp;n=5138863&amp;c=CORE</link>
					<description>
						<![CDATA[ Supporting remote or travelling workers has become an increasingly high priority for many IT departments. The remote workforce that was once thought of as &quot;merely a trend&quot; has now become the norm.]]>				
					</description>
					<author>
						<![CDATA[ScriptLogic Corporation]]>				
					</author>
					<pubDate>
						Tue, 08 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Monitoring%20Trend%20Analysis%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Monitoring%20Trend%20Analysis%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Sun &amp; trade; Ops Center: Changing the Economics of Datacenter Operations]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140033?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Monitoring Trend Analysis Software&amp;n=5140033&amp;c=CORE</link>
					<description>
						<![CDATA[ In this white paper the main inefficiencies that can be found in a typical datacenter are examined and the different strategies that are commonly used to resolve them are discussed. Sun&amp;trade; Ops Center is presented as a cost-effective solution to these inefficiencies.]]>				
					</description>
					<author>
						<![CDATA[Sun Microsystems, Inc.]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Monitoring%20Trend%20Analysis%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Monitoring%20Trend%20Analysis%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[IBM Internet Security Systems™ X-Force® 2009 Mid-Year Trend and Risk Report (Aug 09)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140390?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Monitoring Trend Analysis Software&amp;n=5140390&amp;c=CORE</link>
					<description>
						<![CDATA[ The IBM Internet Security Systems X-Force® research and development team discovers, analyzes, monitors and records computer security threats and vulnerabilities. According to X-Force observations, many new and surprising trends surfaced throughout the first half of 2009. Read this report to learn more.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Tue, 11 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Monitoring%20Trend%20Analysis%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Monitoring%20Trend%20Analysis%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Consolidate Management Software and Reduce Cost]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137617?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Monitoring Trend Analysis Software&amp;n=5137617&amp;c=CORE</link>
					<description>
						<![CDATA[ This webcast explores a phased approach to consolidating application management solutions, aligning IT infrastructure with business needs and reducing costs.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Mon, 27 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Monitoring%20Trend%20Analysis%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Monitoring%20Trend%20Analysis%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[BMC MAINVIEW: Exploiting zIIPs for Cost-Effective Monitoring]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137208?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Monitoring Trend Analysis Software&amp;n=5137208&amp;c=CORE</link>
					<description>
						<![CDATA[ Monitoring mainframe performance is something every data center does. This quick video explains a set of software solutions that can help out with mainframe monitoring by observing and managing performance, providing visibility, and improving availability while reducing costs. Watch the video now to learn more.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Fri, 10 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Monitoring%20Trend%20Analysis%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Monitoring%20Trend%20Analysis%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[How To Optimize Resource Utilization and Increase VM Densities on Your Existing Hardware]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137160?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Monitoring Trend Analysis Software&amp;n=5137160&amp;c=CORE</link>
					<description>
						<![CDATA[ View this VKernel webcast to learn how to best optimize resource utilization in your current ESX environment. During this 30 minute presentation, we&amp;#39;ll discuss how capacity planning is different in an ESX environment, resource alignment, and many other aspects of capacity planning within your current environment.]]>				
					</description>
					<author>
						<![CDATA[VKernel]]>				
					</author>
					<pubDate>
						Thu, 09 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Monitoring%20Trend%20Analysis%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Monitoring%20Trend%20Analysis%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[WhatsUp Gold Premium Edition &amp; #45; &lt; i &gt; Free Trial! &lt; /i &gt;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137035?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Monitoring Trend Analysis Software&amp;n=5137035&amp;c=CORE</link>
					<description>
						<![CDATA[ Increasing network availability, measuring network QoS, optimizing bandwidth utilization, documenting network infrastructure, improved application availability and keeping employees productive, customers happy and the business running.]]>				
					</description>
					<author>
						<![CDATA[Ipswitch WhatsUp Gold]]>				
					</author>
					<pubDate>
						Mon, 06 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Monitoring%20Trend%20Analysis%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Monitoring%20Trend%20Analysis%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Trends in the Storage Market: Open Storage]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136343?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Monitoring Trend Analysis Software&amp;n=5136343&amp;c=CORE</link>
					<description>
						<![CDATA[ This Videocast presents the idea and strategies of Open Storage and the key benefits it delivers to storage architectures. Learn more about Open Storage and how it can help your organization build a highly scalable, reliable, and affordable enterprise storage system.]]>				
					</description>
					<author>
						<![CDATA[Sun Microsystems, Inc.]]>				
					</author>
					<pubDate>
						Mon, 08 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Monitoring%20Trend%20Analysis%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Monitoring%20Trend%20Analysis%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Expand Your Reach: Mastering Multi-Modal Survey Research]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135523?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Monitoring Trend Analysis Software&amp;n=5135523&amp;c=CORE</link>
					<description>
						<![CDATA[ Whether it&apos;s in your call center, on the Web, or in-person, effective survey research requires proven practices that reach across the board. In this webcast, you learn how to cut the costs and improve the performance of your survey research efforts - regardless of where you reach your respondents or what language they speak.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Tue, 14 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Monitoring%20Trend%20Analysis%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Monitoring%20Trend%20Analysis%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[VKernel Case Study: Proactive Capacity Optimization for Hershey Entertainment &amp; Resorts]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133829?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Monitoring Trend Analysis Software&amp;n=5133829&amp;c=CORE</link>
					<description>
						<![CDATA[ In its VMware server environment, Hershey Entertainment and Resorts (HE&amp;R) needed to get more proactive visibility into its resource utilization and allocations to plan for future growth.]]>				
					</description>
					<author>
						<![CDATA[VKernel]]>				
					</author>
					<pubDate>
						Fri, 06 Mar 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Monitoring%20Trend%20Analysis%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Monitoring%20Trend%20Analysis%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Rethink Endpoint Security to Revolutionize Enterprise Protection]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138407?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Monitoring Trend Analysis Software&amp;n=5138407&amp;c=CORE</link>
					<description>
						<![CDATA[ With OfficeScan 10, Trend Micro introduces a revolutionary new way to defeat the volume of today&apos;s threats. This white paper describes this new technology and how it provides more effective protection for enterprise endpoints while reducing management complexity for administrators and resource utilization for end users.]]>				
					</description>
					<author>
						<![CDATA[Trend Micro, Inc.]]>				
					</author>
					<pubDate>
						Mon, 02 Mar 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Monitoring%20Trend%20Analysis%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Monitoring%20Trend%20Analysis%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Human Machine Interface (HMI)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96430?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Monitoring Trend Analysis Software&amp;n=96430&amp;c=CORE</link>
					<description>
						<![CDATA[ C-more touch panels provide a graphical interface designed to interchange and display graphics, animation and data to and from a PLC by merely touching the screen.]]>				
					</description>
					<author>
						<![CDATA[AutomationDirect]]>				
					</author>
					<pubDate>
						Fri, 13 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Monitoring%20Trend%20Analysis%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Monitoring%20Trend%20Analysis%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Top Ten Problems Network Technicians Encounter]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141121?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Monitoring Trend Analysis Software&amp;n=5141121&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper discusses ten common problems encountered by network technicians today and their symptoms, causes, and resolutions.]]>				
					</description>
					<author>
						<![CDATA[Fluke Networks EMEA]]>				
					</author>
					<pubDate>
						Sun, 01 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Monitoring%20Trend%20Analysis%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Monitoring%20Trend%20Analysis%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[VKernel Capacity Analyzer]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5131593?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Monitoring Trend Analysis Software&amp;n=5131593&amp;c=CORE</link>
					<description>
						<![CDATA[ In a virtual server infrastructure where all resources are shared, optimal performance can only be achieved with an adequate amount of properly allocated resource capacity. Not allocating enough resources can cause critical bottlenecks &amp;#45; leading to performance problems and costly downtime events.]]>				
					</description>
					<author>
						<![CDATA[VKernel]]>				
					</author>
					<pubDate>
						Fri, 09 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Monitoring%20Trend%20Analysis%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Monitoring%20Trend%20Analysis%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Using enterprise architecture to develop a blueprint for improving your energy efficiency  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136104?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Monitoring Trend Analysis Software&amp;n=5136104&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper is about enterprise architecture as it pertains to finding and maximizing the business value in greener operations. Higher energy efficiency and a smaller carbon footprint are obvious areas of interest for any business, but how do you balance these goals with productivity, customer service, and all your other business concerns?]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Wed, 31 Dec 2008 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[Hyper-V and System Center Virtual Machine Manager Cloning]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/102361?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Monitoring Trend Analysis Software&amp;n=102361&amp;c=CORE</link>
					<description>
						<![CDATA[ In this video&amp;#44; learn how to close a Microsoft Hyper&amp;#45;V VM with Systems Center virtual machine manager.]]>				
					</description>
					<author>
						<![CDATA[Dell and Microsoft]]>				
					</author>
					<pubDate>
						Fri, 12 Dec 2008 00:00:00 EST				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Monitoring%20Trend%20Analysis%20Software/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Capacity Analyzer: Optimize Capacity, Maximize Performance, Instant ROI]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/101634?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Monitoring Trend Analysis Software&amp;n=101634&amp;c=CORE</link>
					<description>
						<![CDATA[ By continuously monitoring shared capacity utilization trends in your VMware ESX environment&amp;#44; Capacity Analyzer significantly reduces the time and costs of identifying current capacity bottlenecks causing performance problems.]]>				
					</description>
					<author>
						<![CDATA[VKernel]]>				
					</author>
					<pubDate>
						Fri, 14 Nov 2008 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138486?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Monitoring Trend Analysis Software&amp;n=5138486&amp;c=CORE</link>
					<description>
						<![CDATA[ After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics&amp;reg; CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Fri, 25 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Beyond Boundaries: A New Role for Finance in Driving Business Collaboration]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136345?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Monitoring Trend Analysis Software&amp;n=5136345&amp;c=CORE</link>
					<description>
						<![CDATA[ In June 2008, CFO Research Services conducted a research program among senior finance executives in the United States, Europe, Asia, and Australia. The research looked at what kinds of alliances companies are forming and how finance sees itself working with internal and external partners to establish and assess successful alliances.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Monitoring%20Trend%20Analysis%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Monitoring%20Trend%20Analysis%20Software/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94401?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Monitoring Trend Analysis Software&amp;n=94401&amp;c=CORE</link>
					<description>
						<![CDATA[ IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.]]>				
					</description>
					<author>
						<![CDATA[AMD and VMware, Inc]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Monitoring%20Trend%20Analysis%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Monitoring%20Trend%20Analysis%20Software/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[HEALTHsuite® - Claims Processing Software]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93897?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Monitoring Trend Analysis Software&amp;n=93897&amp;c=CORE</link>
					<description>
						<![CDATA[ HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care administration including HMO, Consumer Driven, Medicare, Medicaid and Federal Health Benefits.]]>				
					</description>
					<author>
						<![CDATA[RAM Technologies, Inc.]]>				
					</author>
					<pubDate>
						Thu, 21 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Monitoring%20Trend%20Analysis%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Monitoring%20Trend%20Analysis%20Software/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Still Struggling to Reduce Call Center Costs without Losing Customers &amp; #63;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93294?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Monitoring Trend Analysis Software&amp;n=93294&amp;c=CORE</link>
					<description>
						<![CDATA[ Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Monitoring%20Trend%20Analysis%20Software/ds,CORE/oe,utf8/rss.xml">
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			<item>					
					<title>
					<![CDATA[Oracle Grid Computing Achieved: Service-oriented HP Adaptive Infrastructure offerings for  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137862?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Monitoring Trend Analysis Software&amp;n=5137862&amp;c=CORE</link>
					<description>
						<![CDATA[ Oracle&apos;s vision of the next-generation data center is the Oracle Grid Computing architecture, which provides the software building blocks for creating a service-oriented, shared-resource environment. Read this paper to discover more of what Oracle has to offer.]]>				
					</description>
					<author>
						<![CDATA[Hewlett Packard Company and Intel]]>				
					</author>
					<pubDate>
						Wed, 07 Nov 2007 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[A Guide to Diagnosing .Net Application Errors]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/92829?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Monitoring Trend Analysis Software&amp;n=92829&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper offers a guide for effectively diagnosing .Net application health problems, code failures and performance bottlenecks.]]>				
					</description>
					<author>
						<![CDATA[AVIcode, Inc.]]>				
					</author>
					<pubDate>
						Sat, 01 Sep 2007 00:00:00 EDT				
					</pubDate>
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