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	Call Center Service Agreement  - KnowledgeStorm
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	KnowledgeStorm
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	en-us			
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	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<title>
					<![CDATA[Pocket eGuide - Writing an SLA: Expert Checklist on What to Include in an Outsourcing Contract]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140522?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Service Agreement&amp;n=5140522&amp;c=CORE</link>
					<description>
						<![CDATA[ In this E-Guide, independent security expert Shon Harris reviews SLAs, their purpose, and recommended requirements. Also included is a 14 point checklist which outlines core items that must be understood, communicated and agreed upon before signing a contract with any MSSP. Read on to learn more about writing a solid SLA.]]>				
					</description>
					<author>
						<![CDATA[AT&amp;T Corp]]>				
					</author>
					<pubDate>
						Fri, 30 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Distributed IT Infrastructures: Alternative Approaches]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140382?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Service Agreement&amp;n=5140382&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper outlines the benefits derived and the costs associated with virtualization in the Remote Offices/Branch Offices, in the classic model versus the proposed model.]]>				
					</description>
					<author>
						<![CDATA[VM6 Software]]>				
					</author>
					<pubDate>
						Tue, 27 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Solutions for Small to Medium Data Centers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140331?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Service Agreement&amp;n=5140331&amp;c=CORE</link>
					<description>
						<![CDATA[ APC&amp;#174; by Schneider Electric enables you to adapt your data center to the changing needs of a business. With the same InfraStruXure&amp;#174; HD-Ready architecture, you can start out with a low-density data center, and later scale up to high density as needed without picking up the phone to call for more capacity, engineering or quotes.]]>				
					</description>
					<author>
						<![CDATA[APC]]>				
					</author>
					<pubDate>
						Fri, 23 Oct 2009 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Dell &amp; trade; Reference Architecture Sizing and Best Practices for Microsoft &amp; reg;  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140256?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Service Agreement&amp;n=5140256&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper describes the Dell Reference Architecture, a blueprint or a starting configuration, for Microsoft&amp;reg; Exchange Server 2007 in a virtualized server environment and provides guidelines for designing and sizing the storage for the same using Dell EqualLogic PS Series storage systems.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc.]]>				
					</author>
					<pubDate>
						Tue, 20 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Get More Virtual: Protecting Microsoft Applications with Dell and VMware vSphere 4]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141046?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Service Agreement&amp;n=5141046&amp;c=CORE</link>
					<description>
						<![CDATA[ Watch this webcast to learn how to ensure application security and availability in your VMware environment. Discover how to provide quick recovery of applications and how to use automation for server application protection.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc.]]>				
					</author>
					<pubDate>
						Tue, 20 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Enterprise, Back-Office Applications Propel our Business: An order management system,  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139757?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Service Agreement&amp;n=5139757&amp;c=CORE</link>
					<description>
						<![CDATA[ With Oracle Applications Extension for Rational Performance you no longer have to jeopardize your business engine during an upgrade.  You’ll eliminate risk, increase testing productivity, speedy delivery, and ensure the quality and scalability of your  business systems.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Thu, 01 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Configuring High Availability for Windows Server 2008 Environments]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139633?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Service Agreement&amp;n=5139633&amp;c=CORE</link>
					<description>
						<![CDATA[ All organizations are becoming increasingly reliant upon their computer systems. The availability of those systems can be the difference between the organization succeeding and failing. This series will examine how we can configure our Windows Server 2008 environments to provide the level of availability our organizations need.]]>				
					</description>
					<author>
						<![CDATA[Marathon Technologies]]>				
					</author>
					<pubDate>
						Mon, 28 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[VI Service Desk Version 4.0.1 - Free 30 Day Trial!]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139404?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Service Agreement&amp;n=5139404&amp;c=CORE</link>
					<description>
						<![CDATA[ VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.]]>				
					</description>
					<author>
						<![CDATA[Velocity Integrations Software, Inc.]]>				
					</author>
					<pubDate>
						Fri, 18 Sep 2009 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Security in the Call Center: Verifying Customer Identities without the Inconvenience]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139509?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Service Agreement&amp;n=5139509&amp;c=CORE</link>
					<description>
						<![CDATA[ Is securing the Call Center possible without impacting the
customer experience? This paper discusses the advantages and benefits of using knowledge-based authentication (KBA) to bolster Call Center security over other solutions.]]>				
					</description>
					<author>
						<![CDATA[RSA, The Security Division of EMC]]>				
					</author>
					<pubDate>
						Fri, 18 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Robot/SCHEDULE Enterprise Takes the Tension Out of Job Schedule Audits]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139273?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Service Agreement&amp;n=5139273&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn how Robot/SCHEDULE, the job scheduling and batch management software for IBM AS/400, has helped companies pass their internal and external audits for over 25 years.  You can monitor who changed what job, produce reports that prove you are monitoring the schedule, and demonstrate the basic security that prevents unauthorized editing of jobs.]]>				
					</description>
					<author>
						<![CDATA[Help/Systems]]>				
					</author>
					<pubDate>
						Thu, 17 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Discover How Easy it is to Troubleshoot Your Enterprise from One Central Scheduling Console]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139269?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Service Agreement&amp;n=5139269&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this paper to learn how to create event-driven schedules based on system events across your enterprise with Robot/SCHEDULE Enterprise.]]>				
					</description>
					<author>
						<![CDATA[Help/Systems]]>				
					</author>
					<pubDate>
						Thu, 17 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Midmark Aims for Excellence with Efficient Products and Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139224?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Service Agreement&amp;n=5139224&amp;c=CORE</link>
					<description>
						<![CDATA[ Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC&apos;s, Macs and smartphones.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Giving Nurses More Time to Care]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139225?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Service Agreement&amp;n=5139225&amp;c=CORE</link>
					<description>
						<![CDATA[ The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[For Ceridian, it Pays to Provide High-Quality Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139223?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Service Agreement&amp;n=5139223&amp;c=CORE</link>
					<description>
						<![CDATA[ This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Controlling the Cost of Audio Conferencing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139011?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Service Agreement&amp;n=5139011&amp;c=CORE</link>
					<description>
						<![CDATA[ This Wainhouse Research application brief explores the costs of audio conferencing – specifically whether organizations consider cost to be a problem and what they&apos;re doing to control it.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Get More Value from Audio Conferencing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139009?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Service Agreement&amp;n=5139009&amp;c=CORE</link>
					<description>
						<![CDATA[ Listen to this podcast to hear how all-new HiDef Corporate&amp;#153; leverages the communicative advances of the Internet and next generation telephony to revolutionize the way call conferencing is administered and billed.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Audio Conferencing 2.0: Control Costs &amp; Simplify Administration]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139015?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Service Agreement&amp;n=5139015&amp;c=CORE</link>
					<description>
						<![CDATA[ In this paper, we&apos;re taking audio conferencing to an entirely new level. Built with Web-based administration and control, HiDef Corporate audio conferencing gives you crystal-clear audio plus the tools to extract maximum value from every call.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[VoIP and Lower TCO Will Drive Adoption of Hosted On-Demand Contact Centers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139077?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Service Agreement&amp;n=5139077&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this paper to learn how organizations that have selected a hosted contact center solution have minimized or even eliminated the cost of their IT or telecom support departments. Keep reading to learn what the benefits a hosted contact center solution can have for your company.]]>				
					</description>
					<author>
						<![CDATA[Five9]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[The Leader in On-Demand Call Centers: Five9 Product Overview]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139071?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Service Agreement&amp;n=5139071&amp;c=CORE</link>
					<description>
						<![CDATA[ Five9 is the leader in on-demand call center products. Watch this overview to learn about all the products Five9 has to offer to help improve your call center operations and learn just how easy it is to use the many products available from Five9.]]>				
					</description>
					<author>
						<![CDATA[Five9]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Award-Winning VoIP Provider Deploys Five9 in Profit Centers to Launch Marketing Campaigns]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139075?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Service Agreement&amp;n=5139075&amp;c=CORE</link>
					<description>
						<![CDATA[ Read case study to learn how Vonage selected the Five9 Virtual Call Center Suite to launch an ambitious campaign to win back over 70,000 customers. Read on to learn how Five9 Virtual Call Center Suite offers superior-quality VoIP, predictive dialer, inbound call capabilities, comprehensive management and customer tracking tools, and more.]]>				
					</description>
					<author>
						<![CDATA[Five9]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Green IT Matters at Wipro LTD]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140285?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Service Agreement&amp;n=5140285&amp;c=CORE</link>
					<description>
						<![CDATA[ In September 2009, Wipro Ltd (Wipro), a global corporation in the Information Technology Enabled Services (ITES) industry which was head-quartered in Bangalore, India, was reviewing its Green IT plan. Read this white paper to learn more about Wipro&apos;s quest to become a true ecologically sustainable company.]]>				
					</description>
					<author>
						<![CDATA[Wipro Technologies]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Service%20Agreement/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Service%20Agreement/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Right-sizing Your Storage Infrastructure with Tiered Storage]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138467?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Service Agreement&amp;n=5138467&amp;c=CORE</link>
					<description>
						<![CDATA[ This podcast will define tiered storage and explain how tiered storage can drive efficiency in your IT operations. Listen to this podcast to find out what you should consider before implementing a tiered storage solution.]]>				
					</description>
					<author>
						<![CDATA[Datalink and Hitachi Data Systems]]>				
					</author>
					<pubDate>
						Sat, 01 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Service%20Agreement/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Service%20Agreement/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Optimizing Virtualization to Deliver Best &amp; #45;in &amp; #45;Class Outcomes]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137590?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Service Agreement&amp;n=5137590&amp;c=CORE</link>
					<description>
						<![CDATA[ This EMA paper (prepared for VKernel) discusses the challenges in achieving virtualization goals in the enterprise and how capacity management can help optimize resource utilization while maintaining performance.]]>				
					</description>
					<author>
						<![CDATA[VKernel]]>				
					</author>
					<pubDate>
						Fri, 24 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Service%20Agreement/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Service%20Agreement/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Merging Backup and Disaster Recovery (DR) Processes]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136664?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Service Agreement&amp;n=5136664&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper describes how continuous data protection (CDP) technology can bridge various DR methodologies to help organizations overcome the challenges of tape and achieve maximum benefits from their IT investments.]]>				
					</description>
					<author>
						<![CDATA[FalconStor Software]]>				
					</author>
					<pubDate>
						Tue, 16 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Service%20Agreement/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Service%20Agreement/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Case Study: Quantum Data Deduplication Solution Provides IFB with Complete Return on  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136436?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Service Agreement&amp;n=5136436&amp;c=CORE</link>
					<description>
						<![CDATA[ How does a dynamic U.K. business get its large customers to entrust it with their data? The answer is to deploy a Quantum data deduplication solution. By implementing a comprehensive disk-to-disk-to-tape (D2D2T) backup and restore infrastructure based on the Quantum DXi-Series..]]>				
					</description>
					<author>
						<![CDATA[Quantum Corporation]]>				
					</author>
					<pubDate>
						Tue, 09 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Service%20Agreement/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Service%20Agreement/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[eBook: Managed SAP Hosting &amp; #45; Determining If It &apos; s Right For Your Business]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136985?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Service Agreement&amp;n=5136985&amp;c=CORE</link>
					<description>
						<![CDATA[ In this e&amp;#45;book, experts share their advice on the things that can make or break a project. Readers will discover what the current market for managed hosting is like, what to include in an SLA, and the key considerations when selecting a hosted provider.]]>				
					</description>
					<author>
						<![CDATA[Freudenberg IT]]>				
					</author>
					<pubDate>
						Mon, 01 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Service%20Agreement/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Service%20Agreement/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[SEPATON Architecture: Designed for Data-Intensive Enterprises]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135963?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Service Agreement&amp;n=5135963&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper describes the innovative architecture that SEPATON has designed specifically to meet the data protection challenges of data-intensive enterprises while achieving optimal cost savings and measurable ROI.]]>				
					</description>
					<author>
						<![CDATA[SEPATON]]>				
					</author>
					<pubDate>
						Wed, 20 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Service%20Agreement/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Service%20Agreement/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ESG Brief: FalconStor VTL Hyper-Accelerates Backup]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136663?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Service Agreement&amp;n=5136663&amp;c=CORE</link>
					<description>
						<![CDATA[ Even with the addition of a virtual tape library (VTL) solution to the backup environment, performance bottlenecks caused by inefficiencies on the host side of the backup process remain a challenge. This can now be addressed with an add-on to FalconStor VTL that accelerates backups four to eight-fold and
reduces impact on production servers.]]>				
					</description>
					<author>
						<![CDATA[FalconStor Software]]>				
					</author>
					<pubDate>
						Fri, 01 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Service%20Agreement/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Service%20Agreement/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Expand Your Reach: Mastering Multi-Modal Survey Research]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135523?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Service Agreement&amp;n=5135523&amp;c=CORE</link>
					<description>
						<![CDATA[ Whether it&apos;s in your call center, on the Web, or in-person, effective survey research requires proven practices that reach across the board. In this webcast, you learn how to cut the costs and improve the performance of your survey research efforts - regardless of where you reach your respondents or what language they speak.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Tue, 14 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Service%20Agreement/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Service%20Agreement/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Key Issues for Enterprise Storage, 2009]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137425?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Service Agreement&amp;n=5137425&amp;c=CORE</link>
					<description>
						<![CDATA[ Several issues intersect in a broad set of choices and outcomes involving an IT organization&apos;s storage requirements. This research highlights some of the most important questions driving Gartner&apos;s 2009 research agenda in the storage space.]]>				
					</description>
					<author>
						<![CDATA[3PAR]]>				
					</author>
					<pubDate>
						Fri, 03 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Service%20Agreement/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Service%20Agreement/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Integrated Infrastructure and Performance Management for Virtualized Environments]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135423?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Service Agreement&amp;n=5135423&amp;c=CORE</link>
					<description>
						<![CDATA[ Enterprises, government agencies and service providers are increasingly employing virtualized environments to decrease costs, consolidate data center space and reduce environmental impacts. This paper describes a comprehensive set of CA tools for managing virtual environments.]]>				
					</description>
					<author>
						<![CDATA[CA]]>				
					</author>
					<pubDate>
						Wed, 01 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Service%20Agreement/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Service%20Agreement/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Analyzing the Total Cost of a Global Service Desk]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136809?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Service Agreement&amp;n=5136809&amp;c=CORE</link>
					<description>
						<![CDATA[ Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. Read this white paper to learn about CompuCom&apos;s Service Desk solution.]]>				
					</description>
					<author>
						<![CDATA[CompuCom Systems, Inc.]]>				
					</author>
					<pubDate>
						Wed, 01 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Service%20Agreement/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Service%20Agreement/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Performance Center of Excellence]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133703?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Service Agreement&amp;n=5133703&amp;c=CORE</link>
					<description>
						<![CDATA[ As the application lifecycle evolves, components that drive efficiency and quality become more crucial. Organizations building centers of excellence (CoE) around performance testing find that the CoE centralizes resources and utilizes the full capabilities of today&apos;s robust automation products. Read on to learn more about the benefits of CoE.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Fri, 27 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Service%20Agreement/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Service%20Agreement/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices in the Call Center: A Customer Touch &amp; #45;Point Methodology]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5132112?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Service Agreement&amp;n=5132112&amp;c=CORE</link>
					<description>
						<![CDATA[ One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer &quot;touch-points&quot; must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Mon, 26 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Service%20Agreement/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Service%20Agreement/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Configuring Sun &amp; trade; Storage 7000 Unified Storage Systems for Oracle &amp; reg; Databases]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137887?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Service Agreement&amp;n=5137887&amp;c=CORE</link>
					<description>
						<![CDATA[ In planning storage solutions for Oracle database applications, Sun Storage 7000 Unified Storage Systems offer a range of performance and scalability options, and can be configured to meet specific application requirements for capacity, performance, and reliability.]]>				
					</description>
					<author>
						<![CDATA[Sun Microsystems, Inc.]]>				
					</author>
					<pubDate>
						Fri, 23 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Service%20Agreement/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Service%20Agreement/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Deploying Oracle Databases on Sun Storage 7000 Unified Storage]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140790?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Service Agreement&amp;n=5140790&amp;c=CORE</link>
					<description>
						<![CDATA[ In planning storage solutions for Oracle database applications, Sun Storage 7000 Unified Storage Systems offer a range of performance and scalability options, and can be configured to meet specific application requirements for capacity, performance, and reliability.]]>				
					</description>
					<author>
						<![CDATA[Sun Microsystems, Inc.]]>				
					</author>
					<pubDate>
						Fri, 23 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Service%20Agreement/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Service%20Agreement/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Using SLAs to Gain a Competitive Advantage]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136926?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Service Agreement&amp;n=5136926&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper will discuss these managed service trends and challenges, and will identify the steps to success to meet customers. Escalating application and security requirements.]]>				
					</description>
					<author>
						<![CDATA[Blue Coat]]>				
					</author>
					<pubDate>
						Sun, 28 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Service%20Agreement/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Service%20Agreement/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Observing Data Quality Service Level Agreements: Inspection &amp; #44; Monitoring &amp; #44; and  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/102609?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Service Agreement&amp;n=102609&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper discusses how implementing a DQ SLA via formalized processes can transform data quality management from a constant &amp;#34;fire&amp;#45;fighting&amp;#34; mode to a more consistent&amp;#44; proactive approach.]]>				
					</description>
					<author>
						<![CDATA[DataFlux Corporation]]>				
					</author>
					<pubDate>
						Wed, 24 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Service%20Agreement/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Service%20Agreement/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Online Training Case Study]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/102178?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Service Agreement&amp;n=102178&amp;c=CORE</link>
					<description>
						<![CDATA[ The operations division in a large multibillion&amp;#45;dollar service company had significant challenges training its franchisees to overcome these challenges the company purchased and installed the SyberWorks Training Center with a 250&amp;#45;seat license.]]>				
					</description>
					<author>
						<![CDATA[SyberWorks, Inc.]]>				
					</author>
					<pubDate>
						Mon, 08 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Service%20Agreement/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Service%20Agreement/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Addressing the challenges of implementing a customer-centric strategy]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137365?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Service Agreement&amp;n=5137365&amp;c=CORE</link>
					<description>
						<![CDATA[ The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi&amp;#45;channel touchpoints.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Fri, 05 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Service%20Agreement/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Service%20Agreement/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Performance Assurance Lifecycle for Virtual Infrastructures]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/101631?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Service Agreement&amp;n=101631&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this paper to learn how the Performance Assurance Lifecycle eliminates performance and financial risks, taking the data center from 15-20 percent virtualized to 70-100 percent.]]>				
					</description>
					<author>
						<![CDATA[VKernel]]>				
					</author>
					<pubDate>
						Fri, 14 Nov 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Service%20Agreement/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Service%20Agreement/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Service Level Monitoring: Real-Time Visibility and Reporting for Mission-Critical IT]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139101?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Service Agreement&amp;n=5139101&amp;c=CORE</link>
					<description>
						<![CDATA[ Dorado Software recently introduced Redcell OpsCenter 6.1 platform and Redcell Advanced Monitors to help you visualize, clarify and monitor IT resources and the network fabrics that bind them.  This paper explores these new capabilities and how they uniquely position Dorado Software customers for the benefits of an SLA‐oriented management approach.]]>				
					</description>
					<author>
						<![CDATA[Dorado Software]]>				
					</author>
					<pubDate>
						Mon, 10 Nov 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Service%20Agreement/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Center%20Service%20Agreement/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Working Smart in IT Operations: The Case for Consolidated Operations]]>				
					</title>
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					<description>
						<![CDATA[ This paper explores the problems IT operations can encounter in coordinating the activities of application and infrastructure specialist teams, and it proposes an approach-- consolidated operations-- designed to get incidents to the right person with the right information fast so problems can be resolved quickly, with no duplication of effort.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Wed, 01 Oct 2008 00:00:00 EDT				
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					<![CDATA[Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138486?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Service Agreement&amp;n=5138486&amp;c=CORE</link>
					<description>
						<![CDATA[ After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics&amp;reg; CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Fri, 25 Jul 2008 00:00:00 EDT				
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					<![CDATA[North Shore Medical Center Provides Better Support with AMD Processor &amp; #45;based Solutions]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139200?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Service Agreement&amp;n=5139200&amp;c=CORE</link>
					<description>
						<![CDATA[ Thanks to VMware, North Shore Medical Center provides better support for physicians and healthcare professionals while improving data center management with Advanced Micro Devices processor-based solutions.]]>				
					</description>
					<author>
						<![CDATA[HP, Vmware and AMD]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
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					<![CDATA[Beyond Boundaries: A New Role for Finance in Driving Business Collaboration]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136345?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Service Agreement&amp;n=5136345&amp;c=CORE</link>
					<description>
						<![CDATA[ In June 2008, CFO Research Services conducted a research program among senior finance executives in the United States, Europe, Asia, and Australia. The research looked at what kinds of alliances companies are forming and how finance sees itself working with internal and external partners to establish and assess successful alliances.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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					<![CDATA[Five CIO Challenges Addressed by Better Change Management]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136092?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Service Agreement&amp;n=5136092&amp;c=CORE</link>
					<description>
						<![CDATA[ In today&amp;#39;s fast-paced, highly competitive world, change is inevitable. This white paper addresses five of the most important change management challenges that CIOs have to meet and how organizations can turn these challenges into a business advantage.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
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					<![CDATA[IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94401?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Service Agreement&amp;n=94401&amp;c=CORE</link>
					<description>
						<![CDATA[ IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.]]>				
					</description>
					<author>
						<![CDATA[AMD and VMware, Inc]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
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					<![CDATA[Still Struggling to Reduce Call Center Costs without Losing Customers &amp; #63;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93294?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Service Agreement&amp;n=93294&amp;c=CORE</link>
					<description>
						<![CDATA[ Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[CRM without Compromise: A Strategy for Profitable Growth]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93607?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Center Service Agreement&amp;n=93607&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper describes the concept of &amp;#8220;CRM without compromise&amp;#44;&amp;#8221; elucidating how organizations can maximize their results by taking a more structured&amp;#44; holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Apr 2007 00:00:00 EDT				
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