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Wed, 25 Nov 2009 00:00:00 EST 60 <![CDATA[BMC SQL Performance for DB2: A Review of the Potential Return on Investment]]> http://www.knowledgestorm.com/search/index/sol_summary/5141218?pos=38&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Call Management Tool&n=5141218&c=CORE Fri, 20 Nov 2009 00:00:00 EST http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Management%20Tool/ds,CORE/oe,utf8/rss.xml <![CDATA[Application Whitelisting - an Emerging Layer of Security]]> http://www.knowledgestorm.com/search/index/sol_summary/5141151?pos=33&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Call Management Tool&n=5141151&c=CORE Thu, 19 Nov 2009 00:00:00 EST http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Management%20Tool/ds,CORE/oe,utf8/rss.xml <![CDATA[Top 10 Most Overlooked Causes of Trouble in a Cisco Network]]> http://www.knowledgestorm.com/search/index/sol_summary/5140735?pos=13&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Call Management Tool&n=5140735&c=CORE Thu, 05 Nov 2009 00:00:00 EST http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Management%20Tool/ds,CORE/oe,utf8/rss.xml <![CDATA[Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support]]> http://www.knowledgestorm.com/search/index/sol_summary/5140499?pos=50&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Call Management Tool&n=5140499&c=CORE Thu, 29 Oct 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Management%20Tool/ds,CORE/oe,utf8/rss.xml <![CDATA[Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for ...]]> http://www.knowledgestorm.com/search/index/sol_summary/5140497?pos=4&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Call Management Tool&n=5140497&c=CORE Thu, 29 Oct 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Management%20Tool/ds,CORE/oe,utf8/rss.xml <![CDATA[EMA Impact Brief: CA Spectrum Service Assurance Bridges Service Management Gap]]> http://www.knowledgestorm.com/search/index/sol_summary/5141166?pos=34&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Call Management Tool&n=5141166&c=CORE Mon, 19 Oct 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Management%20Tool/ds,CORE/oe,utf8/rss.xml <![CDATA[Mobility Management the ITIL and ITSM Way: An Enterprise BlackBerry, iPhone (and Beyond) ...]]> http://www.knowledgestorm.com/search/index/sol_summary/5139986?pos=18&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Call Management Tool&n=5139986&c=CORE Thu, 08 Oct 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Management%20Tool/ds,CORE/oe,utf8/rss.xml <![CDATA[Delivering Identity Management Results in 30 Days]]> http://www.knowledgestorm.com/search/index/sol_summary/5139654?pos=25&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Call Management Tool&n=5139654&c=CORE Tue, 29 Sep 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Management%20Tool/ds,CORE/oe,utf8/rss.xml <![CDATA[Security in the Call Center: Verifying Customer Identities without the Inconvenience]]> http://www.knowledgestorm.com/search/index/sol_summary/5139509?pos=48&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Call Management Tool&n=5139509&c=CORE Fri, 18 Sep 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Management%20Tool/ds,CORE/oe,utf8/rss.xml <![CDATA[VI Service Desk Version 4.0.1 - Free 30 Day Trial!]]> http://www.knowledgestorm.com/search/index/sol_summary/5139404?pos=8&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Call Management Tool&n=5139404&c=CORE Fri, 18 Sep 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Management%20Tool/ds,CORE/oe,utf8/rss.xml <![CDATA[Virtual Desktop Management: Reducing Infrastructure Costs]]> http://www.knowledgestorm.com/search/index/sol_summary/5139255?pos=28&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Call Management Tool&n=5139255&c=CORE Thu, 17 Sep 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Management%20Tool/ds,CORE/oe,utf8/rss.xml <![CDATA[5 Best Practices for Smartphone Support: The Enterprise Guide to Smart Support for Smart ...]]> http://www.knowledgestorm.com/search/index/sol_summary/5139218?pos=27&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Call Management Tool&n=5139218&c=CORE Wed, 16 Sep 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Management%20Tool/ds,CORE/oe,utf8/rss.xml <![CDATA[For Ceridian, it Pays to Provide High-Quality Support]]> http://www.knowledgestorm.com/search/index/sol_summary/5139223?pos=9&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Call Management Tool&n=5139223&c=CORE Wed, 16 Sep 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Management%20Tool/ds,CORE/oe,utf8/rss.xml <![CDATA[Communications Skills for Remote Support]]> http://www.knowledgestorm.com/search/index/sol_summary/5139215?pos=5&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Call Management Tool&n=5139215&c=CORE Wed, 16 Sep 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Management%20Tool/ds,CORE/oe,utf8/rss.xml <![CDATA[Legacy Tools: Not Built for Today ' s Helpdesk]]> http://www.knowledgestorm.com/search/index/sol_summary/5139216?pos=3&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Call Management Tool&n=5139216&c=CORE Wed, 16 Sep 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Management%20Tool/ds,CORE/oe,utf8/rss.xml <![CDATA[Midmark Aims for Excellence with Efficient Products and Support]]> http://www.knowledgestorm.com/search/index/sol_summary/5139224?pos=2&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Call Management Tool&n=5139224&c=CORE Wed, 16 Sep 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Management%20Tool/ds,CORE/oe,utf8/rss.xml <![CDATA[Get More Value from Audio Conferencing]]> http://www.knowledgestorm.com/search/index/sol_summary/5139009?pos=49&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Call Management Tool&n=5139009&c=CORE Thu, 10 Sep 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Management%20Tool/ds,CORE/oe,utf8/rss.xml <![CDATA[VoIP and Lower TCO Will Drive Adoption of Hosted On-Demand Contact Centers]]> http://www.knowledgestorm.com/search/index/sol_summary/5139077?pos=39&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Call Management Tool&n=5139077&c=CORE Thu, 10 Sep 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Management%20Tool/ds,CORE/oe,utf8/rss.xml <![CDATA[Controlling the Cost of Audio Conferencing]]> http://www.knowledgestorm.com/search/index/sol_summary/5139011?pos=32&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Call Management Tool&n=5139011&c=CORE Thu, 10 Sep 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Management%20Tool/ds,CORE/oe,utf8/rss.xml <![CDATA[Audio Conferencing 2.0: Control Costs & Simplify Administration]]> http://www.knowledgestorm.com/search/index/sol_summary/5139015?pos=30&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Call Management Tool&n=5139015&c=CORE Thu, 10 Sep 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Management%20Tool/ds,CORE/oe,utf8/rss.xml <![CDATA[The Leader in On-Demand Call Centers: Five9 Product Overview]]> http://www.knowledgestorm.com/search/index/sol_summary/5139071?pos=6&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Call Management Tool&n=5139071&c=CORE Thu, 10 Sep 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Management%20Tool/ds,CORE/oe,utf8/rss.xml <![CDATA[Award-Winning VoIP Provider Deploys Five9 in Profit Centers to Launch Marketing Campaigns]]> http://www.knowledgestorm.com/search/index/sol_summary/5139075?pos=1&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Call Management Tool&n=5139075&c=CORE Thu, 10 Sep 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Management%20Tool/ds,CORE/oe,utf8/rss.xml <![CDATA[Remote Support Center Solution - < b > < i > 30 Day Free Trial! < /i > < /b >]]> http://www.knowledgestorm.com/search/index/sol_summary/5138863?pos=23&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Call Management Tool&n=5138863&c=CORE Tue, 08 Sep 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Management%20Tool/ds,CORE/oe,utf8/rss.xml <![CDATA[Help Desk Authority Professional Edition & #45; < i/ > 30 Day Free Trial!]]> http://www.knowledgestorm.com/search/index/sol_summary/5138861?pos=10&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Call Management Tool&n=5138861&c=CORE Tue, 08 Sep 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Management%20Tool/ds,CORE/oe,utf8/rss.xml <![CDATA[IT Economics: CA Infrastructure Management Reduces Operational Costs and Increases IT ...]]> http://www.knowledgestorm.com/search/index/sol_summary/5141158?pos=35&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Call Management Tool&n=5141158&c=CORE Sat, 25 Jul 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Management%20Tool/ds,CORE/oe,utf8/rss.xml <![CDATA[The Dynamic Infrastructure Worldwide Forum]]> http://www.knowledgestorm.com/search/index/sol_summary/5139894?pos=24&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Call Management Tool&n=5139894&c=CORE Wed, 17 Jun 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Management%20Tool/ds,CORE/oe,utf8/rss.xml <![CDATA[Crossing the Chasm Between the Service Desk and Operations]]> http://www.knowledgestorm.com/search/index/sol_summary/5136624?pos=17&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Call Management Tool&n=5136624&c=CORE Mon, 15 Jun 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Management%20Tool/ds,CORE/oe,utf8/rss.xml <![CDATA[Service Desk Consolidation Cuts Costs and Increases Service Quality]]> http://www.knowledgestorm.com/search/index/sol_summary/5136662?pos=16&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Call Management Tool&n=5136662&c=CORE Mon, 15 Jun 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Management%20Tool/ds,CORE/oe,utf8/rss.xml <![CDATA[Modernizing IT: Strategies for Improving Service Quality and Reducing IT Costs]]> http://www.knowledgestorm.com/search/index/sol_summary/5136678?pos=15&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Call Management Tool&n=5136678&c=CORE Mon, 15 Jun 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Management%20Tool/ds,CORE/oe,utf8/rss.xml <![CDATA[Why You Should Take a Holistic Approach to ITIL and Service Support]]> http://www.knowledgestorm.com/search/index/sol_summary/5136712?pos=14&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Call Management Tool&n=5136712&c=CORE Mon, 15 Jun 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Management%20Tool/ds,CORE/oe,utf8/rss.xml <![CDATA[Numara Software Webinar & #45; Track It!]]> http://www.knowledgestorm.com/search/index/sol_summary/5136368?pos=20&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Call Management Tool&n=5136368&c=CORE Mon, 08 Jun 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Management%20Tool/ds,CORE/oe,utf8/rss.xml <![CDATA[Numara Track It! & #45; Change Management Webinar]]> http://www.knowledgestorm.com/search/index/sol_summary/5136371?pos=7&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Call Management Tool&n=5136371&c=CORE Mon, 08 Jun 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Management%20Tool/ds,CORE/oe,utf8/rss.xml <![CDATA[Windows 7 Review Guide]]> http://www.knowledgestorm.com/search/index/sol_summary/5135773?pos=37&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Call Management Tool&n=5135773&c=CORE Wed, 13 May 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Management%20Tool/ds,CORE/oe,utf8/rss.xml <![CDATA[Software Testing eZine Vol.2 & #45; Testing Strategies for Complex Environments: Agile, SOA]]> http://www.knowledgestorm.com/search/index/sol_summary/5135580?pos=44&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Call Management Tool&n=5135580&c=CORE Wed, 06 May 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Management%20Tool/ds,CORE/oe,utf8/rss.xml <![CDATA[Preparing for the 2.0 World: How Enterprises Need to Think About Emergent Social Technologies]]> http://www.knowledgestorm.com/search/index/sol_summary/5140888?pos=36&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Call Management Tool&n=5140888&c=CORE Thu, 16 Apr 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Management%20Tool/ds,CORE/oe,utf8/rss.xml <![CDATA[Desktop Authority Password Self-Service Version 4.1.1]]> http://www.knowledgestorm.com/search/index/sol_summary/5134890?pos=11&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Call Management Tool&n=5134890&c=CORE Fri, 10 Apr 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Management%20Tool/ds,CORE/oe,utf8/rss.xml <![CDATA[Integrated Infrastructure and Performance Management for Virtualized Environments]]> http://www.knowledgestorm.com/search/index/sol_summary/5135423?pos=29&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Call Management Tool&n=5135423&c=CORE Wed, 01 Apr 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Management%20Tool/ds,CORE/oe,utf8/rss.xml <![CDATA[Analyzing the Total Cost of a Global Service Desk]]> http://www.knowledgestorm.com/search/index/sol_summary/5136809?pos=22&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Call Management Tool&n=5136809&c=CORE Wed, 01 Apr 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Management%20Tool/ds,CORE/oe,utf8/rss.xml <![CDATA[Help Desk vs. Service Desk: Which One is Right for You]]> http://www.knowledgestorm.com/search/index/sol_summary/5135216?pos=21&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Call Management Tool&n=5135216&c=CORE Thu, 05 Mar 2009 00:00:00 EST http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Management%20Tool/ds,CORE/oe,utf8/rss.xml <![CDATA[Integrating IP Address Management for Real-time Data and Services Delivery with Central ...]]> http://www.knowledgestorm.com/search/index/sol_summary/5133750?pos=42&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Call Management Tool&n=5133750&c=CORE Mon, 02 Mar 2009 00:00:00 EST http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Management%20Tool/ds,CORE/oe,utf8/rss.xml <![CDATA[Cisco IP Phone Features]]> http://www.knowledgestorm.com/search/index/sol_summary/5133219?pos=45&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Call Management Tool&n=5133219&c=CORE Tue, 10 Feb 2009 00:00:00 EST http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Management%20Tool/ds,CORE/oe,utf8/rss.xml <![CDATA[Overview of Windows Search Technologies]]> http://www.knowledgestorm.com/search/index/sol_summary/5133224?pos=40&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Call Management Tool&n=5133224&c=CORE Tue, 10 Feb 2009 00:00:00 EST http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Management%20Tool/ds,CORE/oe,utf8/rss.xml <![CDATA[Online Training Case Study]]> http://www.knowledgestorm.com/search/index/sol_summary/102178?pos=41&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Call Management Tool&n=102178&c=CORE Mon, 08 Dec 2008 00:00:00 EST http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Management%20Tool/ds,CORE/oe,utf8/rss.xml <![CDATA[Extracting Value from Enterprise Log Data]]> http://www.knowledgestorm.com/search/index/sol_summary/101447?pos=31&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Call Management Tool&n=101447&c=CORE Thu, 06 Nov 2008 00:00:00 EST http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Management%20Tool/ds,CORE/oe,utf8/rss.xml <![CDATA[North Shore Medical Center Provides Better Support with AMD Processor & #45;based Solutions]]> http://www.knowledgestorm.com/search/index/sol_summary/5139200?pos=12&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Call Management Tool&n=5139200&c=CORE Tue, 01 Jul 2008 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Management%20Tool/ds,CORE/oe,utf8/rss.xml <![CDATA[Journal of Management Excellence - Introducing Management Excellence]]> http://www.knowledgestorm.com/search/index/sol_summary/5136291?pos=26&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Call Management Tool&n=5136291&c=CORE Thu, 05 Jun 2008 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Management%20Tool/ds,CORE/oe,utf8/rss.xml <![CDATA[IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations]]> http://www.knowledgestorm.com/search/index/sol_summary/94401?pos=46&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Call Management Tool&n=94401&c=CORE Sat, 01 Mar 2008 00:00:00 EST http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Management%20Tool/ds,CORE/oe,utf8/rss.xml <![CDATA[Numara & #174; FootPrints Change Management: Solutions for Automating and Managing Change]]> http://www.knowledgestorm.com/search/index/sol_summary/95365?pos=19&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Call Management Tool&n=95365&c=CORE Sat, 01 Mar 2008 00:00:00 EST http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Management%20Tool/ds,CORE/oe,utf8/rss.xml <![CDATA[Still Struggling to Reduce Call Center Costs without Losing Customers & #63;]]> http://www.knowledgestorm.com/search/index/sol_summary/93294?pos=47&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Call Management Tool&n=93294&c=CORE Fri, 01 Feb 2008 00:00:00 EST 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