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	Call Tracking Software  - KnowledgeStorm
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	KnowledgeStorm
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	en-us			
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	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<title>
					<![CDATA[How to Achieve 100% Electronic AR Invoicing Realistic Steps to Quit Paper]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141312?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Tracking Software&amp;n=5141312&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper illustrates that solutions exist today with a proven track record of success in helping companies make the transition to 100% electronic AR invoicing while satisfying their customers&apos; needs.]]>				
					</description>
					<author>
						<![CDATA[Esker Inc.]]>				
					</author>
					<pubDate>
						Tue, 24 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[PODCAST: How Dallas Cowboys Merchandising Scored Big with Rapid-fire BI]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140779?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Tracking Software&amp;n=5140779&amp;c=CORE</link>
					<description>
						<![CDATA[ In this podcast, discover how the Dallas Cowboys adopted BI strategies that optimized their tracking of manufacturing, distribution and sales. Hear from Bill Priakos, Cowboys&apos; COO, as he explains the steps that the team took in being able to get a real-time look into the distribution chain and see trends over time.]]>				
					</description>
					<author>
						<![CDATA[Tableau Software]]>				
					</author>
					<pubDate>
						Mon, 09 Nov 2009 00:00:00 EST				
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			<item>					
					<title>
					<![CDATA[Selling to the C-Level: How to Convince Company Leaders to Buy]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140793?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Tracking Software&amp;n=5140793&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper examines how to conduct successful C-level sales calls and the psychological strategies and linguistic tactics that help you convince company leaders to buy. Read on to learn the five steps for conducting the successful C-level sales call.]]>				
					</description>
					<author>
						<![CDATA[ZoomInfo]]>				
					</author>
					<pubDate>
						Mon, 09 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[How to Set Up and Track Small Parcel Shipments Via a Single Point of Access]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140557?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Tracking Software&amp;n=5140557&amp;c=CORE</link>
					<description>
						<![CDATA[ This Webcast will demonstrate a new application that delivers seamless integration between SAP and leading global parcel carriers, including FedEx, UPS, DHL, TNT, Purolator and more, without middleware. You will also be able to understand how to track your shipment without accessing multiple systems, from any PC or terminal with access to SAP.]]>				
					</description>
					<author>
						<![CDATA[CDC Global Services &amp;#45; Catalyst]]>				
					</author>
					<pubDate>
						Mon, 02 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Free Tool: IP Address Tracker (IPAT)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140254?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Tracking Software&amp;n=5140254&amp;c=CORE</link>
					<description>
						<![CDATA[ Our new IP Address Tracker frees you from the evils of spreadsheets, delivering powerful and simple-to-use features that give you a unified view of your IP address space and that enable you to manage it -- for free! IP Address Tracker makes it easy to track an unlimited number of IP addresses, see which ones are in use and which are not, and more.]]>				
					</description>
					<author>
						<![CDATA[SolarWinds, Inc.]]>				
					</author>
					<pubDate>
						Tue, 20 Oct 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[The Importance of a Cloud Storage API - New Information Management Capabilities and Revenue ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140147?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Tracking Software&amp;n=5140147&amp;c=CORE</link>
					<description>
						<![CDATA[ As Storage Switzerland writes, APIs such as Iron Mountain’s Archive Services Platform API allow ISVs greater control than do cloud NAS gateways over how and where data is stored. Read this Technology Brief from Storage Switzerland to learn more.]]>				
					</description>
					<author>
						<![CDATA[Iron Mountain Digital]]>				
					</author>
					<pubDate>
						Thu, 15 Oct 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[actiTIME 2.0 - Time-Tracking Software]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139697?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Tracking Software&amp;n=5139697&amp;c=CORE</link>
					<description>
						<![CDATA[ actiTIME is a time-tracking application for small and medium size teams. It helps improve business process, analyze performance and reduce costs. It provides an easy way to track time, manage job assignments, generate reports and prepare billing data.]]>				
					</description>
					<author>
						<![CDATA[Actimind, Inc.]]>				
					</author>
					<pubDate>
						Wed, 30 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Security in the Call Center: Verifying Customer Identities without the Inconvenience]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139509?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Tracking Software&amp;n=5139509&amp;c=CORE</link>
					<description>
						<![CDATA[ Is securing the Call Center possible without impacting the
customer experience? This paper discusses the advantages and benefits of using knowledge-based authentication (KBA) to bolster Call Center security over other solutions.]]>				
					</description>
					<author>
						<![CDATA[RSA, The Security Division of EMC]]>				
					</author>
					<pubDate>
						Fri, 18 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[VI Service Desk Version 4.0.1 - Free 30 Day Trial!]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139404?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Tracking Software&amp;n=5139404&amp;c=CORE</link>
					<description>
						<![CDATA[ VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.]]>				
					</description>
					<author>
						<![CDATA[Velocity Integrations Software, Inc.]]>				
					</author>
					<pubDate>
						Fri, 18 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Giving Nurses More Time to Care]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139225?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Tracking Software&amp;n=5139225&amp;c=CORE</link>
					<description>
						<![CDATA[ The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Midmark Aims for Excellence with Efficient Products and Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139224?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Tracking Software&amp;n=5139224&amp;c=CORE</link>
					<description>
						<![CDATA[ Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC&apos;s, Macs and smartphones.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[For Ceridian, it Pays to Provide High-Quality Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139223?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Tracking Software&amp;n=5139223&amp;c=CORE</link>
					<description>
						<![CDATA[ This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Controlling the Cost of Audio Conferencing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139011?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Tracking Software&amp;n=5139011&amp;c=CORE</link>
					<description>
						<![CDATA[ This Wainhouse Research application brief explores the costs of audio conferencing – specifically whether organizations consider cost to be a problem and what they&apos;re doing to control it.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Get More Value from Audio Conferencing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139009?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Tracking Software&amp;n=5139009&amp;c=CORE</link>
					<description>
						<![CDATA[ Listen to this podcast to hear how all-new HiDef Corporate&amp;#153; leverages the communicative advances of the Internet and next generation telephony to revolutionize the way call conferencing is administered and billed.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Audio Conferencing 2.0: Control Costs &amp; Simplify Administration]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139015?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Tracking Software&amp;n=5139015&amp;c=CORE</link>
					<description>
						<![CDATA[ In this paper, we&apos;re taking audio conferencing to an entirely new level. Built with Web-based administration and control, HiDef Corporate audio conferencing gives you crystal-clear audio plus the tools to extract maximum value from every call.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[The Leader in On-Demand Call Centers: Five9 Product Overview]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139071?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Tracking Software&amp;n=5139071&amp;c=CORE</link>
					<description>
						<![CDATA[ Five9 is the leader in on-demand call center products. Watch this overview to learn about all the products Five9 has to offer to help improve your call center operations and learn just how easy it is to use the many products available from Five9.]]>				
					</description>
					<author>
						<![CDATA[Five9]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Award-Winning VoIP Provider Deploys Five9 in Profit Centers to Launch Marketing Campaigns]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139075?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Tracking Software&amp;n=5139075&amp;c=CORE</link>
					<description>
						<![CDATA[ Read case study to learn how Vonage selected the Five9 Virtual Call Center Suite to launch an ambitious campaign to win back over 70,000 customers. Read on to learn how Five9 Virtual Call Center Suite offers superior-quality VoIP, predictive dialer, inbound call capabilities, comprehensive management and customer tracking tools, and more.]]>				
					</description>
					<author>
						<![CDATA[Five9]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[A Case to Optimize]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138905?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Tracking Software&amp;n=5138905&amp;c=CORE</link>
					<description>
						<![CDATA[ A business manager identifies an urgent need for a software application and requests a server to run the new application. Then the server provisioning process kicks off. Read this short whitepaper to learn about new techniques and technologies that can enable your business to cut through so much of the red tape involved in adding new applications.]]>				
					</description>
					<author>
						<![CDATA[CDW Corporation]]>				
					</author>
					<pubDate>
						Tue, 08 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Help Desk Authority Professional Edition &amp; #45; &lt; i/ &gt; 30 Day Free Trial!]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138861?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Tracking Software&amp;n=5138861&amp;c=CORE</link>
					<description>
						<![CDATA[ How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help.]]>				
					</description>
					<author>
						<![CDATA[ScriptLogic Corporation]]>				
					</author>
					<pubDate>
						Tue, 08 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[PortalGuard: Strengthening Authentication to Adapt to Changing Circumstances &amp; #153;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138517?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Tracking Software&amp;n=5138517&amp;c=CORE</link>
					<description>
						<![CDATA[ PortalGuard is a password authentication and security solution that allows end-users to authenticate and manage a portal password directly from a Web browser, while providing administrators with functionality to meet or exceed their security objectives.]]>				
					</description>
					<author>
						<![CDATA[PistolStar, Inc.]]>				
					</author>
					<pubDate>
						Wed, 26 Aug 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Storage Systems &amp; Storage Management Track: Right-sizing Primary Data]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138179?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Tracking Software&amp;n=5138179&amp;c=CORE</link>
					<description>
						<![CDATA[ Most companies allow far too much data to reside on expensive primary storage. In this presentation transcript, Anne Skamarock Research Director, FOCUS, discusses the most effective methods for reducing and managing the data footprint on primary storage -- including tools and techniques.]]>				
					</description>
					<author>
						<![CDATA[3PAR]]>				
					</author>
					<pubDate>
						Sat, 01 Aug 2009 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Tracking%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Storage Systems &amp; Storage Management Track: The Truth about Virtualizing Storage]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138190?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Tracking Software&amp;n=5138190&amp;c=CORE</link>
					<description>
						<![CDATA[ In this presentation transcript, Marc Staimer, Founder and CDS, Dragon Slayer Consulting, will explain the practical benefits of storage virtualization, including how to assess your environment to determine the cost-effectiveness of virtualization.]]>				
					</description>
					<author>
						<![CDATA[3PAR]]>				
					</author>
					<pubDate>
						Sat, 01 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Tracking%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Tracking%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Storage Systems &amp; Storage Management Track: New Developments in Scale-out vs. Scale-up Data ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138193?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Tracking Software&amp;n=5138193&amp;c=CORE</link>
					<description>
						<![CDATA[ In this presentation transcript, Brian Greenberg, President and CEO, General System Dynamics, explores the distinctions between scale-out and scale-up systems, major use cases for this technology and an assessment of new scale-out/clustered storage systems from major vendors.]]>				
					</description>
					<author>
						<![CDATA[3PAR]]>				
					</author>
					<pubDate>
						Sat, 01 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Tracking%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Tracking%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Storage Systems &amp; Storage Management Track: Thin Provisioning: Keys for Using it to Your  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138194?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Tracking Software&amp;n=5138194&amp;c=CORE</link>
					<description>
						<![CDATA[ Thin provisioning is not new, but there is still confusion about how it works and how to best use it in the data center. In this presentation transcript, Jeff Byrne, Senior Analyst and Consultant, Taneja Group and Christine Taylor, Analyst, Tenaja Group, outline the various approaches and technologies behind thin provisioning.]]>				
					</description>
					<author>
						<![CDATA[3PAR]]>				
					</author>
					<pubDate>
						Sat, 01 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Tracking%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Tracking%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Samsung Electronics France Reduced DSO and Improved Invoice Tracking with Esker DeliveryWare]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137209?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Tracking Software&amp;n=5137209&amp;c=CORE</link>
					<description>
						<![CDATA[ When Samsung Electronics France needed an automated solution for processing and sending 250,000 invoices per year from its SAP solution, they chose Esker DeliveryWare.  This project, carried out by Esker Certified Partner, Aegis, reduced time involved in collecting customer payments by over 10% and enabled invoice tracking.]]>				
					</description>
					<author>
						<![CDATA[Esker Inc.]]>				
					</author>
					<pubDate>
						Fri, 10 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Tracking%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Tracking%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Fast Track ERP Implementation: Advice from the Field]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136767?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Tracking Software&amp;n=5136767&amp;c=CORE</link>
					<description>
						<![CDATA[ ERP implementations don&apos;t have to take months or years. This white paper discusses how Colfax Corp. implemented IFS Applications in as little as nine weeks.  It presents a case study of Colfax&apos;s complex but rapid rollout, and offers fast tracking tips from Colfax Business Analyst Jay Michael.]]>				
					</description>
					<author>
						<![CDATA[IFS]]>				
					</author>
					<pubDate>
						Fri, 19 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Tracking%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Tracking%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Numara Track It! &amp; #45; Change Management Webinar]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136371?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Tracking Software&amp;n=5136371&amp;c=CORE</link>
					<description>
						<![CDATA[ The Numara Track It! helpdesk/ asset management solution offers a fully integrated &amp;#147;Change Management&amp;#148; module that provides flexibility for seamless upgrades of services &amp;#45; hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of...]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Mon, 08 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Tracking%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Tracking%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Numara Software Webinar &amp; #45; Track It!]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136368?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Tracking Software&amp;n=5136368&amp;c=CORE</link>
					<description>
						<![CDATA[ Watch this webinar to get an overview of Numara&amp;#39;s Track It! software solution and free trial download that offers everything needed to manage your Help Desk and IT assets while enabling your organization to cost-effectively employ industry best practices.]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Mon, 08 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Tracking%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Tracking%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Dell &amp; #39;s SMART Approach to Workload Automation]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135113?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Tracking Software&amp;n=5135113&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper discusses why Dell chose BMC&amp;#39;s CONTROL-M when they embarked on a broad initiative to integrate and upgrade its IT services to better satisfy business needs.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Fri, 17 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Tracking%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Tracking%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ChangeAuditor for Active Directory - &lt; i/ &gt; Free Trial!]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5134972?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Tracking Software&amp;n=5134972&amp;c=CORE</link>
					<description>
						<![CDATA[ Microsoft Active Directory, File Systems and Exchange are part of your mission-critical infrastructure. And you need to find a way to be notified, in real-time, of critical changes to your Windows based infrastructure. ChangeAuditor is the answer.]]>				
					</description>
					<author>
						<![CDATA[ScriptLogic Corporation]]>				
					</author>
					<pubDate>
						Fri, 10 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Tracking%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Tracking%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Help Desk vs. Service Desk: Which One is Right for You]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135216?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Tracking Software&amp;n=5135216&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper is intended to help support center managers self-assess their center&apos;s primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Thu, 05 Mar 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Tracking%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Tracking%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Integrating IP Address Management for Real-time Data and Services Delivery with Central  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133750?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Tracking Software&amp;n=5133750&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explains the importance of IP address management, discusses the criteria for an ideal IP address management solution, and explains the features and advantages of the Infoblox IP address management solution.]]>				
					</description>
					<author>
						<![CDATA[Infoblox]]>				
					</author>
					<pubDate>
						Mon, 02 Mar 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Tracking%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Tracking%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[IPControl - automated IP Address Management &amp; DNS/DHCP server configuration]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95086?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Tracking Software&amp;n=95086&amp;c=CORE</link>
					<description>
						<![CDATA[ IPControl is a next-generation software system that enables service providers and enterprises to dramatically improve their IT infrastructure operational efficiency and service levels by automating IPAM and DNS/DHCP server configuration.]]>				
					</description>
					<author>
						<![CDATA[BT Diamond IP]]>				
					</author>
					<pubDate>
						Wed, 18 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Tracking%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Tracking%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Cisco IP Phone Features]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133219?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Tracking Software&amp;n=5133219&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explains various features (Softkeys) available to the phone while in a call state.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Tue, 10 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Tracking%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Tracking%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Achieving Service Excellence Across The Enterprise]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135215?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Tracking Software&amp;n=5135215&amp;c=CORE</link>
					<description>
						<![CDATA[ Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility..]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Sun, 01 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Tracking%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Tracking%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices in the Call Center: A Customer Touch &amp; #45;Point Methodology]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5132112?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Tracking Software&amp;n=5132112&amp;c=CORE</link>
					<description>
						<![CDATA[ One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer &quot;touch-points&quot; must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Mon, 26 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Tracking%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Tracking%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Importance of Measuring ROI: The Indicator of Business and IT Performance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140402?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Tracking Software&amp;n=5140402&amp;c=CORE</link>
					<description>
						<![CDATA[ A disciplined IT performance measurement program is critical not only for business growth but also for economic viability. This paper provides a framework for a Return on IT (ROIT™) methodology and discusses how to deploy it within a company&apos;s business processes.]]>				
					</description>
					<author>
						<![CDATA[SAP AG]]>				
					</author>
					<pubDate>
						Mon, 29 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Tracking%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Tracking%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Observing Data Quality Service Level Agreements: Inspection &amp; #44; Monitoring &amp; #44; and  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/102609?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Tracking Software&amp;n=102609&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper discusses how implementing a DQ SLA via formalized processes can transform data quality management from a constant &amp;#34;fire&amp;#45;fighting&amp;#34; mode to a more consistent&amp;#44; proactive approach.]]>				
					</description>
					<author>
						<![CDATA[DataFlux Corporation]]>				
					</author>
					<pubDate>
						Wed, 24 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Tracking%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Tracking%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Spend Analytics: A Foundation for Procurement Performance Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140712?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Tracking Software&amp;n=5140712&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this white paper from SAP for an interview with Kathleen Wilhide, research director of IDC’s Compliance and Business Performance Management Solutions program.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Wed, 08 Oct 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Tracking%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Tracking%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Working Smart in IT Operations: The Case for Consolidated Operations]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136894?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Tracking Software&amp;n=5136894&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explores the problems IT operations can encounter in coordinating the activities of application and infrastructure specialist teams, and it proposes an approach-- consolidated operations-- designed to get incidents to the right person with the right information fast so problems can be resolved quickly, with no duplication of effort.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Wed, 01 Oct 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Tracking%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Tracking%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138486?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Tracking Software&amp;n=5138486&amp;c=CORE</link>
					<description>
						<![CDATA[ After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics&amp;reg; CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Fri, 25 Jul 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Tracking%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Tracking%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[VUE Software: Insurance Commission &amp; Incentive Compensation Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96671?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Tracking Software&amp;n=96671&amp;c=CORE</link>
					<description>
						<![CDATA[ VUE software delivers flexibility and automation to help solve the complexities of insurance sales commission and incentive compensation plans. VUE’s web-enabled incentive management solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution offers the ease of a total solution from one vendor.]]>				
					</description>
					<author>
						<![CDATA[CSSI]]>				
					</author>
					<pubDate>
						Fri, 16 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Tracking%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Call%20Tracking%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[VUE Software: Enterprise Incentive Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96667?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Tracking Software&amp;n=96667&amp;c=CORE</link>
					<description>
						<![CDATA[ VUE Software solves the complexities of insurance sales commission and incentive compensation plans by delivering flexibility and automation. VUE Software’s web-enabled EIM solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution provides the ease of a total solution from one vendor.]]>				
					</description>
					<author>
						<![CDATA[CSSI]]>				
					</author>
					<pubDate>
						Fri, 16 May 2008 00:00:00 EDT				
					</pubDate>
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					<![CDATA[Syberworks Learning Management System Product Suite]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94867?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Tracking Software&amp;n=94867&amp;c=CORE</link>
					<description>
						<![CDATA[ This complete product suite is designed to facilitate the development, dissemination, measurement, and management of corporate knowledge to improve productivity and performance.]]>				
					</description>
					<author>
						<![CDATA[SyberWorks, Inc.]]>				
					</author>
					<pubDate>
						Mon, 17 Mar 2008 00:00:00 EDT				
					</pubDate>
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					<![CDATA[VMware ACE 2 Enterprise Edition: Desktop Virtualization Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94396?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Tracking Software&amp;n=94396&amp;c=CORE</link>
					<description>
						<![CDATA[ VMware ACE 2 Enterprise Edition delivers desktop virtualization solutions for enterprise users. Use VMware ACE 2 to deploy an ACE virtual machine as an IT managed “virtual laptop” to remote workers, provision controlled desktop images as sandbox environments or run legacy operating systems &amp; applications on an existing PC as you migrate to Vista.]]>				
					</description>
					<author>
						<![CDATA[AMD and VMware, Inc]]>				
					</author>
					<pubDate>
						Tue, 04 Mar 2008 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94401?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Tracking Software&amp;n=94401&amp;c=CORE</link>
					<description>
						<![CDATA[ IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.]]>				
					</description>
					<author>
						<![CDATA[AMD and VMware, Inc]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[Managing Assets with Numara &amp; #174; Track-It! (including Bar Code)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95558?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Tracking Software&amp;n=95558&amp;c=CORE</link>
					<description>
						<![CDATA[ Listen to this Webcast to learn how to manage your company&amp;#39s assets. Also discussed is a solution that can help your organization address its IT asset management process issues through audit, auto-discovery and process tracking.]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[HEALTHsuite® - Claims Processing Software]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93897?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Tracking Software&amp;n=93897&amp;c=CORE</link>
					<description>
						<![CDATA[ HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care administration including HMO, Consumer Driven, Medicare, Medicaid and Federal Health Benefits.]]>				
					</description>
					<author>
						<![CDATA[RAM Technologies, Inc.]]>				
					</author>
					<pubDate>
						Thu, 21 Feb 2008 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[Still Struggling to Reduce Call Center Costs without Losing Customers &amp; #63;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93294?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Tracking Software&amp;n=93294&amp;c=CORE</link>
					<description>
						<![CDATA[ Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[Reducing Costs with Efficient Operations: A Fast Track to More Working Capital]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136328?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Call Tracking Software&amp;n=5136328&amp;c=CORE</link>
					<description>
						<![CDATA[ Untamed costs can deplete the precious working capital that&apos;s critical to your ongoing operations and new expansions. By instituting efficient automated
processes throughout your organization, you can reduce waste, unnecessary
overtime, and a host of other cost factors.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jul 2007 00:00:00 EDT				
					</pubDate>
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