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	Calls Measuring  - KnowledgeStorm
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	KnowledgeStorm
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	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<![CDATA[CA ARCserve® Backup r12.5 ROI Calculator]]>				
					</title>
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					<description>
						<![CDATA[ CA ARCserve Backup unites innovative data deduplication technology, powerful storage resource management (SRM) reporting and robust security measures. Use this ROI calculator to find out how much your organization can save with ARCserve.]]>				
					</description>
					<author>
						<![CDATA[CA]]>				
					</author>
					<pubDate>
						Fri, 20 Nov 2009 00:00:00 EST				
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					<![CDATA[Anatomy of a Database Attack]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140951?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Calls Measuring&amp;n=5140951&amp;c=CORE</link>
					<description>
						<![CDATA[ Corporate databases are in constant danger. Outside criminals can exploit web applications and employees with malicious intent present an even greater threat. This webcast traces the steps involved in breaking into a database and presents a reference architecture and checklist for implementing iron-clad database security measures.]]>				
					</description>
					<author>
						<![CDATA[Imperva]]>				
					</author>
					<pubDate>
						Thu, 12 Nov 2009 00:00:00 EST				
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					<![CDATA[Selling to the C-Level: How to Convince Company Leaders to Buy]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140793?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Calls Measuring&amp;n=5140793&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper examines how to conduct successful C-level sales calls and the psychological strategies and linguistic tactics that help you convince company leaders to buy. Read on to learn the five steps for conducting the successful C-level sales call.]]>				
					</description>
					<author>
						<![CDATA[ZoomInfo]]>				
					</author>
					<pubDate>
						Mon, 09 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[Service Availability Tool]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140699?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Calls Measuring&amp;n=5140699&amp;c=CORE</link>
					<description>
						<![CDATA[ The Service Availability Tool helps network technicians and administrators verify and troubleshoot network services quickly and easily. With the Service Availability Tool you can quickly verify service port status, measure response time, run TCP trace routes, and more.]]>				
					</description>
					<author>
						<![CDATA[Fluke Networks]]>				
					</author>
					<pubDate>
						Wed, 04 Nov 2009 00:00:00 EST				
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					<![CDATA[Using Performance Drivers to Enhance Business Success: Identifying, Visualizing and  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140688?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Calls Measuring&amp;n=5140688&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper examines performance metrics and focuses on the nature, identification and use of Key Performance Drivers to enhance business success. It illustrates how these KPD metrics can be visualized and logically related to the Key Performance Indicators that measure those outcomes.]]>				
					</description>
					<author>
						<![CDATA[myDIALS Inc.]]>				
					</author>
					<pubDate>
						Wed, 04 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[Desperate Times Calls for Strategic Measures: Get the most out of your SAP ERP System]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140677?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Calls Measuring&amp;n=5140677&amp;c=CORE</link>
					<description>
						<![CDATA[ In this paper a veteran SAP consultant argues why now is the perfect time implement a Business Process Lifecycle Management (BPLM) enabled ERP system.]]>				
					</description>
					<author>
						<![CDATA[Atos Origin]]>				
					</author>
					<pubDate>
						Wed, 04 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[Desperate Times Call for Strategic Measures, Part II]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140678?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Calls Measuring&amp;n=5140678&amp;c=CORE</link>
					<description>
						<![CDATA[ This is a follow up to &quot;Desperate Times Call for Strategic Measures&quot; which argued that now is the time to consider an IT transformation project. This article will explore the viability and benefits of upgrading to SAP 6.0.]]>				
					</description>
					<author>
						<![CDATA[Atos Origin]]>				
					</author>
					<pubDate>
						Wed, 04 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[Tips for Managing ERP Software Vendors during the Software Selection Process]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140627?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Calls Measuring&amp;n=5140627&amp;c=CORE</link>
					<description>
						<![CDATA[ It is often said that desperate times call for desperate measures. In recent months, this is certainly the case for some ERP vendors. The good news, however, is that there are ways to manage ERP software vendors to ensure a fair, consistent, and unbiased selection process for your organization. Read on to learn what they are.]]>				
					</description>
					<author>
						<![CDATA[Panorama Consulting Group]]>				
					</author>
					<pubDate>
						Tue, 03 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[The Changing Nature of Cybercrime: Attackers, Counter Measures and New Models for Defense- ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140295?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Calls Measuring&amp;n=5140295&amp;c=CORE</link>
					<description>
						<![CDATA[ The threat environment has changed drastically in recent years. Threats are more complicated and attackers are part of organized groups seeking profit rather than fame. In this webcast, Charles Kolodgy of IDC highlights how attackers have been successful, countermeasures in risk reduction, and a new model for defense-in-depth.]]>				
					</description>
					<author>
						<![CDATA[ESET]]>				
					</author>
					<pubDate>
						Thu, 22 Oct 2009 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[Podcast: The Changing Nature of Cybercrime: Attackers, Counter Measures and New Models for  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140297?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Calls Measuring&amp;n=5140297&amp;c=CORE</link>
					<description>
						<![CDATA[ The threat environment has changed drastically in recent years. Threats are more complicated and attackers are part of organized groups seeking profit rather than fame. In this podcast, Charles Kolodgy of IDC highlights how attackers have been successful, countermeasures in risk reduction, and a new model for defense-in-depth.]]>				
					</description>
					<author>
						<![CDATA[ESET]]>				
					</author>
					<pubDate>
						Thu, 22 Oct 2009 00:00:00 EDT				
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					<title>
					<![CDATA[7 Habits of Highly Successful Surveys]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140235?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Calls Measuring&amp;n=5140235&amp;c=CORE</link>
					<description>
						<![CDATA[ Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper &apos;The Customer Satisfaction Survey&apos; to learn how to understand the major customer experience metrics and more!]]>				
					</description>
					<author>
						<![CDATA[Vovici]]>				
					</author>
					<pubDate>
						Tue, 20 Oct 2009 00:00:00 EDT				
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					<title>
					<![CDATA[7 Essential Steps to Achieve, Measure and Prove Optimal Security Risk Reduction]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140248?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Calls Measuring&amp;n=5140248&amp;c=CORE</link>
					<description>
						<![CDATA[ Rapid changes within technology, new server and software deployments, and the evolving sophistication of attack methods used to infiltrate systems and steal data create the greatest set of challenges faced by security and IT administrators trying to keep their systems secure and within regulatory compliance. Interested in reducing security risk?]]>				
					</description>
					<author>
						<![CDATA[Qualys, Inc.]]>				
					</author>
					<pubDate>
						Tue, 20 Oct 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Top-10 Guide for Protecting Sensitive Data from Malicious Insiders]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140940?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Calls Measuring&amp;n=5140940&amp;c=CORE</link>
					<description>
						<![CDATA[ For years, organizations have worked diligently to lock down their perimeters only to find out that the most devastating enemy is already inside. Insider threats abound -- both careless mistakes and malicious attacks. This guide will explore the top ten ways to protect sensitive data from the very people that need access to it.]]>				
					</description>
					<author>
						<![CDATA[Imperva]]>				
					</author>
					<pubDate>
						Mon, 12 Oct 2009 00:00:00 EDT				
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					<title>
					<![CDATA[CA ARCserve r12.5 for Windows and Windows SBS]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139872?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Calls Measuring&amp;n=5139872&amp;c=CORE</link>
					<description>
						<![CDATA[ CA ARCserve Backup unites innovative data deduplication technology, powerful storage resource management (SRM) reporting and robust security measures — making it one of the market’s most secure, reliable and efficient methods of protecting the information residing on physical and virtual servers.]]>				
					</description>
					<author>
						<![CDATA[Productive Corporation]]>				
					</author>
					<pubDate>
						Mon, 05 Oct 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Security in the Call Center: Verifying Customer Identities without the Inconvenience]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139509?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Calls Measuring&amp;n=5139509&amp;c=CORE</link>
					<description>
						<![CDATA[ Is securing the Call Center possible without impacting the
customer experience? This paper discusses the advantages and benefits of using knowledge-based authentication (KBA) to bolster Call Center security over other solutions.]]>				
					</description>
					<author>
						<![CDATA[RSA, The Security Division of EMC]]>				
					</author>
					<pubDate>
						Fri, 18 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[IT Automation: Going Beyond the Obvious to Find Real Cost Savings]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139406?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Calls Measuring&amp;n=5139406&amp;c=CORE</link>
					<description>
						<![CDATA[ Enterprise Management Associates&amp;#174; (EMA&amp;#174;) research shows 75% of CIOs are facing budget cuts. Most CIOs need to go beyond obvious cost reduction measures to address the largest single IT cost &amp;#45; staff. This whitepaper will discuss the ways that Workload automation can effect real cost savings.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Fri, 18 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Giving Nurses More Time to Care]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139225?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Calls Measuring&amp;n=5139225&amp;c=CORE</link>
					<description>
						<![CDATA[ The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[For Ceridian, it Pays to Provide High-Quality Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139223?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Calls Measuring&amp;n=5139223&amp;c=CORE</link>
					<description>
						<![CDATA[ This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Controlling the Cost of Audio Conferencing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139011?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Calls Measuring&amp;n=5139011&amp;c=CORE</link>
					<description>
						<![CDATA[ This Wainhouse Research application brief explores the costs of audio conferencing – specifically whether organizations consider cost to be a problem and what they&apos;re doing to control it.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Award-Winning VoIP Provider Deploys Five9 in Profit Centers to Launch Marketing Campaigns]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139075?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Calls Measuring&amp;n=5139075&amp;c=CORE</link>
					<description>
						<![CDATA[ Read case study to learn how Vonage selected the Five9 Virtual Call Center Suite to launch an ambitious campaign to win back over 70,000 customers. Read on to learn how Five9 Virtual Call Center Suite offers superior-quality VoIP, predictive dialer, inbound call capabilities, comprehensive management and customer tracking tools, and more.]]>				
					</description>
					<author>
						<![CDATA[Five9]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Get More Value from Audio Conferencing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139009?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Calls Measuring&amp;n=5139009&amp;c=CORE</link>
					<description>
						<![CDATA[ Listen to this podcast to hear how all-new HiDef Corporate&amp;#153; leverages the communicative advances of the Internet and next generation telephony to revolutionize the way call conferencing is administered and billed.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
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			</item>
		
			<item>					
					<title>
					<![CDATA[Audio Conferencing 2.0: Control Costs &amp; Simplify Administration]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139015?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Calls Measuring&amp;n=5139015&amp;c=CORE</link>
					<description>
						<![CDATA[ In this paper, we&apos;re taking audio conferencing to an entirely new level. Built with Web-based administration and control, HiDef Corporate audio conferencing gives you crystal-clear audio plus the tools to extract maximum value from every call.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20Measuring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20Measuring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Leader in On-Demand Call Centers: Five9 Product Overview]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139071?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Calls Measuring&amp;n=5139071&amp;c=CORE</link>
					<description>
						<![CDATA[ Five9 is the leader in on-demand call center products. Watch this overview to learn about all the products Five9 has to offer to help improve your call center operations and learn just how easy it is to use the many products available from Five9.]]>				
					</description>
					<author>
						<![CDATA[Five9]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20Measuring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20Measuring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Confidence in Commerce: Enabling e-banking and online services with two-factor authentication]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140618?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Calls Measuring&amp;n=5140618&amp;c=CORE</link>
					<description>
						<![CDATA[ Many financial organizations are looking to implement proactive security measures to combat identity theft. Strong authentication – a security method which employs the use of more than one factor to identify users accessing private networks and applications – is among today’s leading choices.]]>				
					</description>
					<author>
						<![CDATA[SafeNet, Inc.]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20Measuring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20Measuring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Green IT Matters at Wipro LTD]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140285?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Calls Measuring&amp;n=5140285&amp;c=CORE</link>
					<description>
						<![CDATA[ In September 2009, Wipro Ltd (Wipro), a global corporation in the Information Technology Enabled Services (ITES) industry which was head-quartered in Bangalore, India, was reviewing its Green IT plan. Read this white paper to learn more about Wipro&apos;s quest to become a true ecologically sustainable company.]]>				
					</description>
					<author>
						<![CDATA[Wipro Technologies]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20Measuring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20Measuring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Understanding Data Governance ROI: A Compliance Perspective]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137604?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Calls Measuring&amp;n=5137604&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper discusses the role of data governance programs in supporting compliance efforts, and presents an ROI formula you can use in those circumstances where it&apos;s important to quantify the value of data governance efforts.]]>				
					</description>
					<author>
						<![CDATA[DataFlux Corporation]]>				
					</author>
					<pubDate>
						Fri, 24 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20Measuring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20Measuring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Webcast - IT Performance Management: Measure, Monitor and Modify for Operational Excellence]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140655?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Calls Measuring&amp;n=5140655&amp;c=CORE</link>
					<description>
						<![CDATA[ High-performing organizations take a more practice-based and practical, approach to measuring, managing and enhancing IT performance. Adopt new, flexible solutions to support the way that your organization uses IT to drive operational excellence.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Wed, 22 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20Measuring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20Measuring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Business Case for Data Protection: Study of CEOs and other C-level Executives]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139334?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Calls Measuring&amp;n=5139334&amp;c=CORE</link>
					<description>
						<![CDATA[ This study looks at what senior executives think about the value of corporate data protection efforts within their organizations. It is important for those individuals charged with managing a data protection program to understand how key decision makers in organizations perceive the importance of safeguarding sensitive and confidential information.]]>				
					</description>
					<author>
						<![CDATA[Ounce Labs, an IBM Company]]>				
					</author>
					<pubDate>
						Wed, 15 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20Measuring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20Measuring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[WhatsUp Gold Premium Edition &amp; #45; &lt; i &gt; Free Trial! &lt; /i &gt;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137035?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Calls Measuring&amp;n=5137035&amp;c=CORE</link>
					<description>
						<![CDATA[ Increasing network availability, measuring network QoS, optimizing bandwidth utilization, documenting network infrastructure, improved application availability and keeping employees productive, customers happy and the business running.]]>				
					</description>
					<author>
						<![CDATA[Ipswitch WhatsUp Gold]]>				
					</author>
					<pubDate>
						Mon, 06 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20Measuring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20Measuring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Demartek Report: FalconStor Virtual Tape Library (VTL) and Deduplication Performance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137641?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Calls Measuring&amp;n=5137641&amp;c=CORE</link>
					<description>
						<![CDATA[ To evaluate the performance of its solutions, FalconStor commissioned Demartek to validate the performance of the FalconStor VTL solution and its deduplication solutions - as they come from the factory, without any special tuning adjustments. The sustained performance of these solutions is impressive and was measured using conservative data.]]>				
					</description>
					<author>
						<![CDATA[FalconStor Software]]>				
					</author>
					<pubDate>
						Wed, 01 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20Measuring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20Measuring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Overall Approach To Data Quality ROI]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136234?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Calls Measuring&amp;n=5136234&amp;c=CORE</link>
					<description>
						<![CDATA[ Data quality is an elusive subject that can defy measurement and yet be critical enough to derail any single IT project, strategic initiative, or even a company as a whole. This paper from Business Objects examines an overall approach to data quality ROI including 6 key steps to help you realize tangible ROI on your data quality initiative.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Tue, 02 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20Measuring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20Measuring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Improve Energy Efficiency and Manage Power Consumption with Windows Server 2008 R2]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141230?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Calls Measuring&amp;n=5141230&amp;c=CORE</link>
					<description>
						<![CDATA[ Windows Server 2008 R2 is designed to provide better energy efficiency and performance by reducing power consumption and lowering overhead costs. Read this white paper to learn about the new features that deliver real energy savings opportunities for the enterprise.]]>				
					</description>
					<author>
						<![CDATA[Microsoft Corporation India Pvt Ltd]]>				
					</author>
					<pubDate>
						Mon, 01 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20Measuring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20Measuring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Expand Your Reach: Mastering Multi-Modal Survey Research]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135523?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Calls Measuring&amp;n=5135523&amp;c=CORE</link>
					<description>
						<![CDATA[ Whether it&apos;s in your call center, on the Web, or in-person, effective survey research requires proven practices that reach across the board. In this webcast, you learn how to cut the costs and improve the performance of your survey research efforts - regardless of where you reach your respondents or what language they speak.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Tue, 14 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20Measuring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20Measuring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Security Explorer for SharePoint Version 7.0.2]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5134955?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Calls Measuring&amp;n=5134955&amp;c=CORE</link>
					<description>
						<![CDATA[ With the growing emphasis on regulatory compliance requirements, the need to place strict security measures on the permissions within SharePoint has grown.]]>				
					</description>
					<author>
						<![CDATA[ScriptLogic Corporation]]>				
					</author>
					<pubDate>
						Fri, 10 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20Measuring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20Measuring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Security Explorer for File Servers Version 7.0.23]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5134964?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Calls Measuring&amp;n=5134964&amp;c=CORE</link>
					<description>
						<![CDATA[ Security. It is the #1 concern on an IT professional&amp;#39;s mind. From external hackers to internal malicious activity ; it is imperative that proper measures are implemented to protect sensitive corporate information.]]>				
					</description>
					<author>
						<![CDATA[ScriptLogic Corporation]]>				
					</author>
					<pubDate>
						Fri, 10 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20Measuring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20Measuring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Desktop Authority Password Self-Service Version 4.1.1]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5134890?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Calls Measuring&amp;n=5134890&amp;c=CORE</link>
					<description>
						<![CDATA[ Desktop Authority&amp;#174; Password Self-Service&amp;#153; provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls.]]>				
					</description>
					<author>
						<![CDATA[ScriptLogic Corporation]]>				
					</author>
					<pubDate>
						Fri, 10 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20Measuring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20Measuring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Measuring the ROI of ERP in SMB: Keeping ERP Projects Alive When You Need Them the Most]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137461?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Calls Measuring&amp;n=5137461&amp;c=CORE</link>
					<description>
						<![CDATA[ This report serves as a roadmap to small to midsize businesses (SMBs) for realizing the maximum Return on Investment (ROI) from ERP implementations.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Thu, 19 Mar 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20Measuring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20Measuring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Storage Value: Key strategies for measuring the true value of storage solutions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141150?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Calls Measuring&amp;n=5141150&amp;c=CORE</link>
					<description>
						<![CDATA[ To help you make an informed decision when considering various storage solutions, the Storage Value Index takes into account not only purchase price, but capacity, efficiency, and operating expenses as well. This paper explains how the Storage Value Index was designed and offers suggestions for finding the best storage value for your needs.]]>				
					</description>
					<author>
						<![CDATA[Xiotech Corporation]]>				
					</author>
					<pubDate>
						Thu, 19 Mar 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20Measuring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20Measuring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Cisco IP Phone Features]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133219?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Calls Measuring&amp;n=5133219&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explains various features (Softkeys) available to the phone while in a call state.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Tue, 10 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20Measuring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20Measuring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices in the Call Center: A Customer Touch &amp; #45;Point Methodology]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5132112?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Calls Measuring&amp;n=5132112&amp;c=CORE</link>
					<description>
						<![CDATA[ One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer &quot;touch-points&quot; must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Mon, 26 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20Measuring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20Measuring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Importance of Measuring ROI: The Indicator of Business and IT Performance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140402?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Calls Measuring&amp;n=5140402&amp;c=CORE</link>
					<description>
						<![CDATA[ A disciplined IT performance measurement program is critical not only for business growth but also for economic viability. This paper provides a framework for a Return on IT (ROIT™) methodology and discusses how to deploy it within a company&apos;s business processes.]]>				
					</description>
					<author>
						<![CDATA[SAP AG]]>				
					</author>
					<pubDate>
						Mon, 29 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20Measuring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20Measuring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Spend Analysis: Pulling Back the Cover on Savings]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140722?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Calls Measuring&amp;n=5140722&amp;c=CORE</link>
					<description>
						<![CDATA[ As the key findings in this report will show, developing or enhancing a spend analysis program and closing process gaps to ensure tight linkage to the sourcing process are straightforward and practical ways to attain greater savings and deliver greater value in this period of uncertainty and strict budgets.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Wed, 01 Oct 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20Measuring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20Measuring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138486?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Calls Measuring&amp;n=5138486&amp;c=CORE</link>
					<description>
						<![CDATA[ After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics&amp;reg; CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Fri, 25 Jul 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20Measuring/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20Measuring/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The ROI of Data Governance: A Revenue Generation Perspective]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97331?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Calls Measuring&amp;n=97331&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this whitepaper to learn more about data governance, and when it is appropriate to measure data efforts with ROI or other metrics. Learn about an ROI calculator of data governance and how to test assumptions about data.]]>				
					</description>
					<author>
						<![CDATA[DataFlux Corporation]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Implementing a PLC Calibration Routine to Ensure Accurate Instrument Readings]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96255?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Calls Measuring&amp;n=96255&amp;c=CORE</link>
					<description>
						<![CDATA[ The calibration method described in this article can be applied to any analog measurement such as pressure&amp;#44; amperage&amp;#44; weight&amp;#44; length or force.]]>				
					</description>
					<author>
						<![CDATA[AutomationDirect]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94401?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Calls Measuring&amp;n=94401&amp;c=CORE</link>
					<description>
						<![CDATA[ IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.]]>				
					</description>
					<author>
						<![CDATA[AMD and VMware, Inc]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[Still Struggling to Reduce Call Center Costs without Losing Customers &amp; #63;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93294?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Calls Measuring&amp;n=93294&amp;c=CORE</link>
					<description>
						<![CDATA[ Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[The Importance of Operational Simplicity in Selecting D2D Data Protection Solutions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139682?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Calls Measuring&amp;n=5139682&amp;c=CORE</link>
					<description>
						<![CDATA[ Understanding and measuring an offering’s operational simplicity is crucial criteria for selecting a D2D solution. As we at Taneja Group will explore in this brief, we believe that Data Domain has delivered an offering that personifies this notion of operational simplicity.]]>				
					</description>
					<author>
						<![CDATA[Data Domain]]>				
					</author>
					<pubDate>
						Tue, 01 May 2007 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[CRM without Compromise: A Strategy for Profitable Growth]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93607?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Calls Measuring&amp;n=93607&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper describes the concept of &amp;#8220;CRM without compromise&amp;#44;&amp;#8221; elucidating how organizations can maximize their results by taking a more structured&amp;#44; holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Apr 2007 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Measuring The Business Value of IT]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93242?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Calls Measuring&amp;n=93242&amp;c=CORE</link>
					<description>
						<![CDATA[ Discover how to efficiently measure projected business value, increase the ROI of your SAP investments, and improve the overall worth of your IT initiative with a consistent methodology for both business and IT users.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Mon, 25 Sep 2006 00:00:00 EDT				
					</pubDate>
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