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Wed, 25 Nov 2009 00:00:00 EST 60 <![CDATA[Fixing the SAP Upgrade Process: Nine Best Practices]]> http://www.knowledgestorm.com/search/index/sol_summary/5140874?pos=33&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Calls customer&n=5140874&c=CORE Tue, 10 Nov 2009 00:00:00 EST http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20customer/ds,CORE/oe,utf8/rss.xml <![CDATA[Selling to the C-Level: How to Convince Company Leaders to Buy]]> http://www.knowledgestorm.com/search/index/sol_summary/5140793?pos=13&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Calls customer&n=5140793&c=CORE Mon, 09 Nov 2009 00:00:00 EST http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20customer/ds,CORE/oe,utf8/rss.xml <![CDATA[Top 10 Most Overlooked Causes of Trouble in a Cisco Network]]> http://www.knowledgestorm.com/search/index/sol_summary/5140735?pos=43&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Calls customer&n=5140735&c=CORE Thu, 05 Nov 2009 00:00:00 EST http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20customer/ds,CORE/oe,utf8/rss.xml <![CDATA[Video Whitepaper: Managing Risk and Uncertainty - An Executive ' s Guide to Integrated ...]]> http://www.knowledgestorm.com/search/index/sol_summary/5140645?pos=39&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Calls customer&n=5140645&c=CORE Tue, 03 Nov 2009 00:00:00 EST http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20customer/ds,CORE/oe,utf8/rss.xml <![CDATA[Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for ...]]> http://www.knowledgestorm.com/search/index/sol_summary/5140497?pos=35&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Calls customer&n=5140497&c=CORE Thu, 29 Oct 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20customer/ds,CORE/oe,utf8/rss.xml <![CDATA[Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support]]> http://www.knowledgestorm.com/search/index/sol_summary/5140499?pos=24&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Calls customer&n=5140499&c=CORE Thu, 29 Oct 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20customer/ds,CORE/oe,utf8/rss.xml <![CDATA[Continuous Innovation for Product and Service Leadership: An Approach Driven by Business Value]]> http://www.knowledgestorm.com/search/index/sol_summary/5140278?pos=30&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Calls customer&n=5140278&c=CORE Wed, 21 Oct 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20customer/ds,CORE/oe,utf8/rss.xml <![CDATA[The Importance of a Cloud Storage API - New Information Management Capabilities and Revenue ...]]> http://www.knowledgestorm.com/search/index/sol_summary/5140147?pos=38&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Calls customer&n=5140147&c=CORE Thu, 15 Oct 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20customer/ds,CORE/oe,utf8/rss.xml <![CDATA[Enterprise, Back-Office Applications Propel our Business: An order management system, ...]]> http://www.knowledgestorm.com/search/index/sol_summary/5139757?pos=19&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Calls customer&n=5139757&c=CORE Thu, 01 Oct 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20customer/ds,CORE/oe,utf8/rss.xml <![CDATA[VI Service Desk Version 4.0.1 - Free 30 Day Trial!]]> http://www.knowledgestorm.com/search/index/sol_summary/5139404?pos=47&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Calls customer&n=5139404&c=CORE Fri, 18 Sep 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20customer/ds,CORE/oe,utf8/rss.xml <![CDATA[Security in the Call Center: Verifying Customer Identities without the Inconvenience]]> http://www.knowledgestorm.com/search/index/sol_summary/5139509?pos=3&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Calls customer&n=5139509&c=CORE Fri, 18 Sep 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20customer/ds,CORE/oe,utf8/rss.xml <![CDATA[5 Best Practices for Smartphone Support: The Enterprise Guide to Smart Support for Smart ...]]> http://www.knowledgestorm.com/search/index/sol_summary/5139218?pos=48&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Calls customer&n=5139218&c=CORE Wed, 16 Sep 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20customer/ds,CORE/oe,utf8/rss.xml <![CDATA[Communications Skills for Remote Support]]> http://www.knowledgestorm.com/search/index/sol_summary/5139215?pos=21&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Calls customer&n=5139215&c=CORE Wed, 16 Sep 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20customer/ds,CORE/oe,utf8/rss.xml <![CDATA[Giving Nurses More Time to Care]]> http://www.knowledgestorm.com/search/index/sol_summary/5139225?pos=16&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Calls customer&n=5139225&c=CORE Wed, 16 Sep 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20customer/ds,CORE/oe,utf8/rss.xml <![CDATA[Midmark Aims for Excellence with Efficient Products and Support]]> http://www.knowledgestorm.com/search/index/sol_summary/5139224?pos=12&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Calls customer&n=5139224&c=CORE Wed, 16 Sep 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20customer/ds,CORE/oe,utf8/rss.xml <![CDATA[For Ceridian, it Pays to Provide High-Quality Support]]> http://www.knowledgestorm.com/search/index/sol_summary/5139223?pos=7&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Calls customer&n=5139223&c=CORE Wed, 16 Sep 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20customer/ds,CORE/oe,utf8/rss.xml <![CDATA[Controlling the Cost of Audio Conferencing]]> http://www.knowledgestorm.com/search/index/sol_summary/5139011?pos=18&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Calls customer&n=5139011&c=CORE Thu, 10 Sep 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20customer/ds,CORE/oe,utf8/rss.xml <![CDATA[VoIP and Lower TCO Will Drive Adoption of Hosted On-Demand Contact Centers]]> http://www.knowledgestorm.com/search/index/sol_summary/5139077?pos=14&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Calls customer&n=5139077&c=CORE Thu, 10 Sep 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20customer/ds,CORE/oe,utf8/rss.xml <![CDATA[Get More Value from Audio Conferencing]]> http://www.knowledgestorm.com/search/index/sol_summary/5139009?pos=11&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Calls customer&n=5139009&c=CORE Thu, 10 Sep 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20customer/ds,CORE/oe,utf8/rss.xml <![CDATA[Audio Conferencing 2.0: Control Costs & Simplify Administration]]> http://www.knowledgestorm.com/search/index/sol_summary/5139015?pos=10&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Calls customer&n=5139015&c=CORE Thu, 10 Sep 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20customer/ds,CORE/oe,utf8/rss.xml <![CDATA[The Leader in On-Demand Call Centers: Five9 Product Overview]]> http://www.knowledgestorm.com/search/index/sol_summary/5139071?pos=6&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Calls customer&n=5139071&c=CORE Thu, 10 Sep 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20customer/ds,CORE/oe,utf8/rss.xml <![CDATA[Award-Winning VoIP Provider Deploys Five9 in Profit Centers to Launch Marketing Campaigns]]> http://www.knowledgestorm.com/search/index/sol_summary/5139075?pos=2&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Calls customer&n=5139075&c=CORE Thu, 10 Sep 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20customer/ds,CORE/oe,utf8/rss.xml <![CDATA[Case Study: Unified Communications and Indiana University Medical Group]]> http://www.knowledgestorm.com/search/index/sol_summary/5138844?pos=36&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Calls customer&n=5138844&c=CORE Tue, 01 Sep 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20customer/ds,CORE/oe,utf8/rss.xml <![CDATA[Green IT Matters at Wipro LTD]]> http://www.knowledgestorm.com/search/index/sol_summary/5140285?pos=28&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Calls customer&n=5140285&c=CORE Tue, 01 Sep 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20customer/ds,CORE/oe,utf8/rss.xml <![CDATA[Increase Your Returns Using Event-Based Marketing]]> http://www.knowledgestorm.com/search/index/sol_summary/5137509?pos=25&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Calls customer&n=5137509&c=CORE Wed, 22 Jul 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20customer/ds,CORE/oe,utf8/rss.xml <![CDATA[Service Desk Consolidation Cuts Costs and Increases Service Quality]]> http://www.knowledgestorm.com/search/index/sol_summary/5136662?pos=34&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Calls customer&n=5136662&c=CORE Mon, 15 Jun 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20customer/ds,CORE/oe,utf8/rss.xml <![CDATA[Preparing for the 2.0 World: How Enterprises Need to Think About Emergent Social Technologies]]> http://www.knowledgestorm.com/search/index/sol_summary/5140888?pos=46&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Calls customer&n=5140888&c=CORE Thu, 16 Apr 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20customer/ds,CORE/oe,utf8/rss.xml <![CDATA[Expand Your Reach: Mastering Multi-Modal Survey Research]]> http://www.knowledgestorm.com/search/index/sol_summary/5135523?pos=15&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Calls customer&n=5135523&c=CORE Tue, 14 Apr 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20customer/ds,CORE/oe,utf8/rss.xml <![CDATA[Desktop Authority Password Self-Service Version 4.1.1]]> http://www.knowledgestorm.com/search/index/sol_summary/5134890?pos=22&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Calls customer&n=5134890&c=CORE Fri, 10 Apr 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20customer/ds,CORE/oe,utf8/rss.xml <![CDATA[Analyzing the Total Cost of a Global Service Desk]]> http://www.knowledgestorm.com/search/index/sol_summary/5136809?pos=44&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Calls customer&n=5136809&c=CORE Wed, 01 Apr 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20customer/ds,CORE/oe,utf8/rss.xml <![CDATA[Help Desk vs. Service Desk: Which One is Right for You]]> http://www.knowledgestorm.com/search/index/sol_summary/5135216?pos=50&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Calls customer&n=5135216&c=CORE Thu, 05 Mar 2009 00:00:00 EST http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20customer/ds,CORE/oe,utf8/rss.xml <![CDATA[Integrating IP Address Management for Real-time Data and Services Delivery with Central ...]]> http://www.knowledgestorm.com/search/index/sol_summary/5133750?pos=31&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Calls customer&n=5133750&c=CORE Mon, 02 Mar 2009 00:00:00 EST http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20customer/ds,CORE/oe,utf8/rss.xml <![CDATA[Five Steps To Effective Corporate Governance]]> http://www.knowledgestorm.com/search/index/sol_summary/5133725?pos=45&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Calls customer&n=5133725&c=CORE Fri, 27 Feb 2009 00:00:00 EST http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20customer/ds,CORE/oe,utf8/rss.xml <![CDATA[Cisco IP Phone Features]]> http://www.knowledgestorm.com/search/index/sol_summary/5133219?pos=42&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Calls customer&n=5133219&c=CORE Tue, 10 Feb 2009 00:00:00 EST http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20customer/ds,CORE/oe,utf8/rss.xml <![CDATA[Best Practices in the Call Center: A Customer Touch & #45;Point Methodology]]> http://www.knowledgestorm.com/search/index/sol_summary/5132112?pos=8&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Calls customer&n=5132112&c=CORE Mon, 26 Jan 2009 00:00:00 EST http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20customer/ds,CORE/oe,utf8/rss.xml <![CDATA[Increase Profits and Customer Satisfaction in the Communications Industry]]> http://www.knowledgestorm.com/search/index/sol_summary/5137368?pos=26&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Calls customer&n=5137368&c=CORE Fri, 05 Dec 2008 00:00:00 EST http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20customer/ds,CORE/oe,utf8/rss.xml <![CDATA[Addressing the challenges of implementing a customer-centric strategy]]> http://www.knowledgestorm.com/search/index/sol_summary/5137365?pos=17&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Calls customer&n=5137365&c=CORE Fri, 05 Dec 2008 00:00:00 EST http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20customer/ds,CORE/oe,utf8/rss.xml <![CDATA[Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability]]> http://www.knowledgestorm.com/search/index/sol_summary/100297?pos=20&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Calls customer&n=100297&c=CORE Wed, 17 Sep 2008 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20customer/ds,CORE/oe,utf8/rss.xml <![CDATA[Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution]]> http://www.knowledgestorm.com/search/index/sol_summary/5138486?pos=5&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Calls customer&n=5138486&c=CORE Fri, 25 Jul 2008 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20customer/ds,CORE/oe,utf8/rss.xml <![CDATA[North Shore Medical Center Provides Better Support with AMD Processor & #45;based Solutions]]> http://www.knowledgestorm.com/search/index/sol_summary/5139200?pos=41&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Calls customer&n=5139200&c=CORE Tue, 01 Jul 2008 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20customer/ds,CORE/oe,utf8/rss.xml <![CDATA[Employment Screening Company Optimizes Productivity, Improves Customer Satisfaction]]> http://www.knowledgestorm.com/search/index/sol_summary/5138483?pos=32&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Calls customer&n=5138483&c=CORE Fri, 18 Apr 2008 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20customer/ds,CORE/oe,utf8/rss.xml <![CDATA[Numara & #174; FootPrints Change Management: Solutions for Automating and Managing Change]]> http://www.knowledgestorm.com/search/index/sol_summary/95365?pos=49&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Calls customer&n=95365&c=CORE Sat, 01 Mar 2008 00:00:00 EST http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20customer/ds,CORE/oe,utf8/rss.xml <![CDATA[Accelerate ITIL Initiatives]]> http://www.knowledgestorm.com/search/index/sol_summary/94638?pos=37&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Calls customer&n=94638&c=CORE Sat, 01 Mar 2008 00:00:00 EST http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20customer/ds,CORE/oe,utf8/rss.xml <![CDATA[IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations]]> http://www.knowledgestorm.com/search/index/sol_summary/94401?pos=4&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Calls customer&n=94401&c=CORE Sat, 01 Mar 2008 00:00:00 EST http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20customer/ds,CORE/oe,utf8/rss.xml <![CDATA[HEALTHsuite® - Claims Processing Software]]> http://www.knowledgestorm.com/search/index/sol_summary/93897?pos=27&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Calls customer&n=93897&c=CORE Thu, 21 Feb 2008 00:00:00 EST http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20customer/ds,CORE/oe,utf8/rss.xml <![CDATA[Still Struggling to Reduce Call Center Costs without Losing Customers & #63;]]> http://www.knowledgestorm.com/search/index/sol_summary/93294?pos=1&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Calls customer&n=93294&c=CORE Fri, 01 Feb 2008 00:00:00 EST http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20customer/ds,CORE/oe,utf8/rss.xml <![CDATA[Empowerment as a Growth Strategy]]> http://www.knowledgestorm.com/search/index/sol_summary/98731?pos=23&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Calls customer&n=98731&c=CORE Sat, 01 Sep 2007 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20customer/ds,CORE/oe,utf8/rss.xml <![CDATA[CRM without Compromise: A Strategy for Profitable Growth]]> http://www.knowledgestorm.com/search/index/sol_summary/93607?pos=9&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Calls customer&n=93607&c=CORE Sun, 01 Apr 2007 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20customer/ds,CORE/oe,utf8/rss.xml <![CDATA[KnowledgeNote: The C-Suite May Not Be Your Lead Sweet Spot]]> http://www.knowledgestorm.com/search/index/sol_summary/82439?pos=40&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Calls customer&n=82439&c=CORE Mon, 08 May 2006 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20customer/ds,CORE/oe,utf8/rss.xml <![CDATA[Web Lead Evaluation and Scoring Study]]> http://www.knowledgestorm.com/search/index/sol_summary/81879?pos=29&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Calls customer&n=81879&c=CORE Thu, 06 Apr 2006 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Calls%20customer/ds,CORE/oe,utf8/rss.xml