Canadian Customer Service Programs - KnowledgeStorm

BPMN Basics, Organizing Your Business Processes

IBM — Fri, 13 Nov 2009 00:00:00 EST

Business Process Modeling Notation (BPMN) is a newer language but has been the focus of much attention from business and IT. As business processes grow more complex, BPMN provides a structured way to organize them. But it is important to know the basics before selecting a BPMN solution.

Presentation Transcript: Business Case for Data Protection Survey & Results

Ounce Labs, an IBM Company — Wed, 21 Oct 2009 00:00:00 EDT

This presentation transcript presents the results of a survey conducted by Ponemon Institute and sponsored by Ounce Labs, an IBM Company. The survey determines what senior executives think about the value proposition of corporate data protection efforts. Read on to learn more.

7 Ways to Inspire Customer Loyalty with Voice of the Customer (VOC) Initiatives

Vovici — Tue, 20 Oct 2009 00:00:00 EDT

In the most challenging economic environment in generations, organizations are more focused than ever on retaining customers and maintaining existing revenue. Many businesses have put significant resources into implementing CEM and VOC programs. Read on to learn seven ways to inspire customer loyalty using these VOC initiatives.

Customer Experience IQ Report

Vovici — Tue, 20 Oct 2009 00:00:00 EDT

The Customer Experience IQ (CEIQ) report identifies the six secrets of highly effective customer experience programs that every company can use to create true customer loyalty. Read this paper to learn which customer experience programs that organizations have implemented are most effective at driving customer loyalty.

Metro Atlanta YMCA Better Aligns its Mission, Member Engagement, and Marketing ...

Birst — Mon, 19 Oct 2009 00:00:00 EDT

In an attempt to tailor and more effectively promote its programs, the Metro Atlanta YMCA turned to Birst for a new set of Business intelligence (BI) tools. Birst delivered with features that included automated dashboards and adhoc reporting at a fair price. Read on to learn the benefits YMCA experienced when they switched to Birst.

Intelligent Secure Cloud Archiving for Application Data

Iron Mountain Digital — Thu, 15 Oct 2009 00:00:00 EDT

Iron Mountain’s Archive Services Platform API provides developers with the ideal remedy to take control of their data archiving challenges. A Web services interface allows developers to easily integrate their data-intensive applications, using almost any programming language, with Iron Mountain’s ultra-secure, highly scalable archive.

OEM Program eBook

SAP America Inc — Tue, 13 Oct 2009 00:00:00 EDT

Find out how to tap into a long-running program with over 750 OEM partners worldwide, and make SAP BusinessObjects market leading BI platform your own.

Black Duck Software Customer Success Story

Black Duck Software — Wed, 07 Oct 2009 00:00:00 EDT

Read this case study to see how Intel reduced software rework and mitigated business risk by using Black Duck™ Protex to validate that open source, 3rd party and internal software usage strictly adhered to Intel's software licensing policies.

Circumstances and Customers Have Changed: Has Your Loyalty Program Kept Pace?

Oracle Corporation — Fri, 02 Oct 2009 00:00:00 EDT

According to the 2009 COLLOQUY Loyalty Marketing Census, while the average household is enrolled in 14.1 loyalty programs, they're only active in 6.2 programs. In fact, poorly implemented loyalty strategies can actually diminish customer loyalty. So what do you do? Find out in this new complimentary white paper by Peppers & Rogers Group and Oracle.

Offering the Cloud to your Clients

Google Apps Authorized Reseller Program — Fri, 25 Sep 2009 00:00:00 EDT

In this webcast, learn how new technologies, demographic shifts and emerging business models in the cloud computing market are changing the way VARs and MSPs are working with clients.

Podcast- Offering the Cloud to your Clients

Google Apps Authorized Reseller Program — Fri, 25 Sep 2009 00:00:00 EDT

In this podcast, learn how new technologies, demographic shifts and emerging business models in the cloud computing market are changing the way VARs and MSPs are working with clients.

Oracle Data Guard with Oracle Database 11g Release 2

Oracle Corporation — Fri, 25 Sep 2009 00:00:00 EDT

Read this white paper to learn about a unique data protection and recovery solution that provides the management, monitoring, and automation software to create synchronized standby databases that protect data from failures and other disasters.

New Ponemon Study Reveals Disconnects in Building the Business Case for Data Protection

Ounce Labs, an IBM Company — Thu, 24 Sep 2009 00:00:00 EDT

In this webcast, newly released research reveals that C-level executives lack confidence in their organization's ability to safeguard sensitive data. This survey, conducted by Ponemon Institute and sponsored by Ounce Labs, an IBM Company, determines what senior executives think about the value proposition of corporate data protection efforts.

SheepDog Builds a Profitable IT Services Business Around Google Apps

Google Apps Authorized Reseller Program — Wed, 23 Sep 2009 00:00:00 EDT

See how SheepDog used Google Apps to capitalize on growing business opportunities for advanced cloud computing solutions, generate both one-time and ongoing revenue streams, and build a lucrative and sustainable business model.

The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success

Microsoft — Mon, 14 Sep 2009 00:00:00 EDT

This white paper explains the importance of flexible software architecture, and how the right CRM solution can support and even advance an organization’s ability to evolve in lock-step with changes as they occur--enabling them to attain and maintain a competitive advantage.

Grow Your Business with the Visibility to Capture More Sales Opportunities - Part 2

Microsoft — Wed, 09 Sep 2009 00:00:00 EDT

Watch this webcast to learn of the features and benefits in the new version of Microsoft Dynamics CRM 4.0. Microsoft Dynamics CRM offers you innovative ways to access this powerful relationship management solution to empower your employees to respond quickly to customer demands and increase customer satisfaction.

Increase the Value of Customer Relationships Using the 2007 Office System and Microsoft CRM

Microsoft — Wed, 09 Sep 2009 00:00:00 EDT

Watch this webcast to learn how you can start enhancing your organization's interactions with customers by providing your employees with easy access to customer information through a widely adopted customer relationship management (CRM) tool, such as the Microsoft Dynamics CRM solution.

A Culture of Customer Satisfaction: How CustomerSat Feedback System is a Catalyst for ...

MarketTools, Inc. — Wed, 19 Aug 2009 00:00:00 EDT

This case study explores how SimplexGrinnell, a leader in fire and life-safety systems and services, has successfully employed the CustomerSat Feedback System to improve overall customer service and grow their business.

Business Case for Data Protection: Study of CEOs and other C-level Executives

Ounce Labs, an IBM Company — Wed, 15 Jul 2009 00:00:00 EDT

This study looks at what senior executives think about the value of corporate data protection efforts within their organizations. It is important for those individuals charged with managing a data protection program to understand how key decision makers in organizations perceive the importance of safeguarding sensitive and confidential information.

Retaining Customers in Today ' s Economic Landscape: Improving SAP Order Management

Esker Inc. — Fri, 10 Jul 2009 00:00:00 EDT

This paper will present the challenges businesses face in implementing effective order management and will help in overcoming these challenges. You will learn the benefits of the Esker Platform over its competitors and be presented with a case study documenting companies that implemented the Esker platform to beat their order management problems.

Creating Enduring Customer Relationships

Oracle Corporation — Wed, 10 Jun 2009 00:00:00 EDT

Read this white paper to learn how investing in a new loyalty solution or improving your existing one will enable you to truly differentiate your business around the customer experience and drive lasting relationships.

Identity-Enabled Web Services: Standards-based Identity for Web 2.0 - Today

Ping Identity Corporation — Fri, 05 Jun 2009 00:00:00 EDT

Web Services are emerging as the preeminent method for program-to-program communication across corporate networks as well as the Internet. Securing Web Services has been a challenge until recently. This White Paper discusses how Identity-Enabled Web Services works, and why it is important.

Globo.com Acquires 200,000 New Customers in 2 years and Reduces Churn by 30% with Data Mining

SPSS Inc. Worldwide Headquarters — Mon, 04 May 2009 00:00:00 EDT

This Internet service provider/portal operator of Globo, Brazil's largest media conglomerate, delivers the content Brazilian Web users want using PASW Statistics.

Mosaic Technology trims sales cycle by up to 50% and converts 20% of leads into sales with ...

Dell, Inc. and Intel — Fri, 01 May 2009 00:00:00 EDT

Mosaic Technology sought to partner with a larger company to obtain sales, marketing and technical support, thereby extending its reach into the server and storage virtualization market.

Reduce Churn Through Enterprise Feedback Management and Predictive Analytics

SPSS Inc. Worldwide Headquarters — Fri, 01 May 2009 00:00:00 EDT

In this case study, Cablecom recognised the key to tackling churn was to identify the point at which customers become dissatisfied with the service and before they made the decision to switch to an alternative provider.

Case Study: Helping AIC Cut Daily Backup Window While Saving Money & Staff Time

Quantum Corporation — Wed, 01 Apr 2009 00:00:00 EDT

Read this customer case study to see how Canadian mutual fund company AIC Ltd. leveraged Quantum's DXi™5500 disk backup solution featuring data deduplication and replication technology in order to drastically reduce backup time as well as cut storage costs and management.

Accelerated Process Development and Execution in Large IP Service and Network Migration ...

Alcatel-Lucent — Thu, 26 Mar 2009 00:00:00 EDT

The lessons from this whitepaper are applicable to a wide array of IP transformation programs and technically complex change management projects.

Effective Strategies for Capturing the Voice of the Customer

SPSS Inc. Worldwide Headquarters — Thu, 12 Mar 2009 00:00:00 EDT

This free webcast will show you how to use the data you are already capturing through your feedback programs, as well as data generated through online conversations, to help you gain more value from every customer interaction.

Boost ROI with Faster, Easier, VISUAL Analytics

SPSS Inc. Worldwide Headquarters — Tue, 24 Feb 2009 00:00:00 EST

Join us at this live webcast and learn how you can:

Use RFM analysis to quickly rank customers for high-return marketing
Use advanced visualization techniques to uncover segments and patterns in your data, and apply these insights to growth, acquisition, and retention planning
and more

CRM Built for Customer Service: The Executive Guide to Selecting CRM that Meets Service Needs

Pivotal CRM, a CDC Software solution — Fri, 20 Feb 2009 00:00:00 EST

This paper explores core principles companies can use to help them select a CRM system.

Who Are My Best Customers & #63;

SPSS Inc. Worldwide Headquarters — Fri, 20 Feb 2009 00:00:00 EST

Who are my best customers? If you manage sales, marketing, or customer service, you want an answer to that. That's because implementing successful strategies for every customer segment is critical to increasing business profits. This paper describes just a few of the ways that you can use analytics to better understand your customers.

Programmable Logic Controller Product Lines (PLCs)

AutomationDirect — Fri, 13 Feb 2009 00:00:00 EST

Starting with the DL05 at 8 inputs/ 6 outputs, all the way up to the fully expanded 100 I/O DL06 PLC, these PLCs are a standard that can grow with the changing needs of your machine or process control applications.

Human Machine Interface (HMI)

AutomationDirect — Fri, 13 Feb 2009 00:00:00 EST

C-more touch panels provide a graphical interface designed to interchange and display graphics, animation and data to and from a PLC by merely touching the screen.

Achieving Service Excellence Across The Enterprise

Numara Software — Sun, 01 Feb 2009 00:00:00 EST

Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility..

Enterprise Data Services in SOA using ODI Suite

Oracle Corporation — Sun, 01 Feb 2009 00:00:00 EST

This whitepaper will demonstrate why Data Services are a foundation requirement for enterprise SOA deployments by describing how just how valuable, and complex, business data is for the businesses that rely on it.

Advanced Consulting Enterprises - Mapping Database Solutions to Your Needs

Oracle Corporation — Wed, 28 Jan 2009 00:00:00 EST

Guardianship Program is involved in all decisions like paying bills, medical treatments, rent for each person in its system and to manage this they implemented an Oracle Database and Oracle Developer Tool.

Best Practices in the Call Center: A Customer Touch & #45;Point Methodology

Oracle Corporation — Mon, 26 Jan 2009 00:00:00 EST

One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.

Using enterprise architecture to develop a blueprint for improving your energy efficiency ...

IBM — Wed, 31 Dec 2008 00:00:00 EST

This whitepaper is about enterprise architecture as it pertains to finding and maximizing the business value in greener operations. Higher energy efficiency and a smaller carbon footprint are obvious areas of interest for any business, but how do you balance these goals with productivity, customer service, and all your other business concerns?

Increase Profits and Customer Satisfaction in the Communications Industry

Infor CRM — Fri, 05 Dec 2008 00:00:00 EST

Leading companies are placing more emphasis on inbound marketing and intelligent customer interactions as the means for building powerful customer relationships that boost profitable growth.

Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability

SAP America Inc — Wed, 17 Sep 2008 00:00:00 EDT

The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction.

Building a Data Quality Scorecard for Operational Data Governance

DataFlux Corporation — Fri, 06 Jun 2008 00:00:00 EDT

Operational data governance is the process of evaluating data to see if data effectively satisfies the organization's business needs. This is measured with a "data quality scorecard", a management tool for monitoring organizational performance.

VUE Software: Enterprise Incentive Management

CSSI — Fri, 16 May 2008 00:00:00 EDT

VUE Software solves the complexities of insurance sales commission and incentive compensation plans by delivering flexibility and automation. VUE Software’s web-enabled EIM solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution provides the ease of a total solution from one vendor.

Syberworks Learning Management System Product Suite

SyberWorks, Inc. — Mon, 17 Mar 2008 00:00:00 EDT

This complete product suite is designed to facilitate the development, dissemination, measurement, and management of corporate knowledge to improve productivity and performance.

IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations

AMD and VMware, Inc — Sat, 01 Mar 2008 00:00:00 EST

IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.

HEALTHsuite® - Claims Processing Software

RAM Technologies, Inc. — Thu, 21 Feb 2008 00:00:00 EST

HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care administration including HMO, Consumer Driven, Medicare, Medicaid and Federal Health Benefits.

SAP & reg; Business All-in-One Fast-Start Program: Creating Affordable, Flexible Solutions ...

SAP AG — Fri, 08 Feb 2008 00:00:00 EST

The SAP® Business All-in-One fast-start program enables you to configure a solution online, obtain an estimate of costs, and implement the solution quickly and cost-effectively. It delivers rapid time to value and lets you tailor the solution to meet your changing needs, protecting your long-term investment.

Transforming Customer Service into a Strategic Asset

Microsoft — Wed, 06 Feb 2008 00:00:00 EST

View this webcast to discover how Microsoft Dynamics CRM can help you transform customer service into a strategic business asset.

Worst Practices in SOA Implementation: Why Service-Oriented Architectures Fail

Information Builders Inc. — Mon, 01 Oct 2007 00:00:00 EDT

Service-oriented architecture (SOA) enables different programs, applications, and tools to interact via self-contained services that do not depend on the context or state of the other service. This white paper provides insight into the top-four worst practices for SOA integration, and how to avoid and/or overcome these worst practices.

Migrating Millions to IP: A Mission Impossible & #63; Not with a Migration Control Center

Alcatel-Lucent — Mon, 01 Jan 2007 00:00:00 EST

This paper describes the key business drivers for the creation and operation of the MCC, the critical functions of the MCC, and the basic principles for establishing an effective MCC organization.

Reduce Compliance Costs with an Integrated Program of Governance & #44; Risk and Compliance ...

SAP America Inc — Wed, 01 Nov 2006 00:00:00 EST

Learn how an integrated program of governance, risk and compliance (GRC) can reduce compliance costs, build valuable stakeholder trust and increase transparency for improved decision making and opportunity awareness.