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	Casino Customer Service Products  - KnowledgeStorm
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	KnowledgeStorm
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	en-us			
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	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<title>
					<![CDATA[Managing Operator Networks as an Outsourcing Service]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140979?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Casino Customer Service Products&amp;n=5140979&amp;c=CORE</link>
					<description>
						<![CDATA[ Communications service providers are increasingly looking at vendors as partners to help them provide a new generation of managed services. This new trend has advantages for customers, service providers, and vendors that have the expertise on staff to handle increasingly complex network services. Read this eGuide to learn more.]]>				
					</description>
					<author>
						<![CDATA[Alcatel-Lucent]]>				
					</author>
					<pubDate>
						Fri, 13 Nov 2009 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[A Guide to the Value of Reliable Data in Manufacturing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140604?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Casino Customer Service Products&amp;n=5140604&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper examines the impact of unreliable data on manufacturing companies. It then defines the requirements needed to guarantee data reliability in manufacturing and offers a practical approach to creating and governing that data.]]>				
					</description>
					<author>
						<![CDATA[DataFlux Corporation]]>				
					</author>
					<pubDate>
						Mon, 02 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[A Guide to the Value of Reliable Data in Insurance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140605?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Casino Customer Service Products&amp;n=5140605&amp;c=CORE</link>
					<description>
						<![CDATA[ Only when data is trusted can it be used in confidence in all insurance operational and analytical process activities. This paper examines the impact of unreliable data on insurance companies. It then defines the requirements needed to guarantee data reliability in insurance and offers a practical approach to creating and governing that data.]]>				
					</description>
					<author>
						<![CDATA[DataFlux Corporation]]>				
					</author>
					<pubDate>
						Mon, 02 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[Catalyst Telecom and Avaya Solutions Guide]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140538?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Casino Customer Service Products&amp;n=5140538&amp;c=CORE</link>
					<description>
						<![CDATA[ Whatever challenges your business is facing, we&apos;ve got a solution for that. When you partner with the leader in business communications solutions, you get more than just products. Read this eBook to learn the many benefits of employing Catalyst Telecom services and solutions.]]>				
					</description>
					<author>
						<![CDATA[Catalyst Telecom]]>				
					</author>
					<pubDate>
						Fri, 30 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140497?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Casino Customer Service Products&amp;n=5140497&amp;c=CORE</link>
					<description>
						<![CDATA[ Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
					<pubDate>
						Thu, 29 Oct 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Focusing on High-Tech Manufacturers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140319?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Casino Customer Service Products&amp;n=5140319&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explores the idea that to effectively compete today and into the next generation, high-tech manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies high-tech manufacturers must do if they want to be profitable tomorrow and in the years to come.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Fri, 23 Oct 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Next Generation Customer Focus: Strategies and Business Activities Necessary for World- ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140315?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Casino Customer Service Products&amp;n=5140315&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper focuses on consumer products manufacturers and the strategy of customer-focused innovation, exploring NGM study questions and examines business areas where customer-focused innovation has potential to influence performance outcomes. Read on to  learn how ways to effectively identify and satisfy customer demand.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Fri, 23 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Focusing on Food &amp; Beverage Manufacturers: Three Strategies for Profitability Tomorrow and  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140311?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Casino Customer Service Products&amp;n=5140311&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explores the idea that to effectively compete today and into the next generation, F&amp;B manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies F&amp;B manufacturers must do if they want to be profitable tomorrow and in the years to come.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Thu, 22 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[7 Ways to Inspire Customer Loyalty with Voice of the Customer (VOC) Initiatives]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140237?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Casino Customer Service Products&amp;n=5140237&amp;c=CORE</link>
					<description>
						<![CDATA[ In the most challenging economic environment in generations, organizations are more focused than ever on retaining customers and maintaining existing revenue. Many businesses have put significant resources into implementing CEM and VOC programs. Read on to learn seven ways to inspire customer loyalty using these VOC initiatives.]]>				
					</description>
					<author>
						<![CDATA[Vovici]]>				
					</author>
					<pubDate>
						Tue, 20 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[How to Embrace CRM and Make it Succeed in Your Organization]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140059?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Casino Customer Service Products&amp;n=5140059&amp;c=CORE</link>
					<description>
						<![CDATA[ This White Paper shows you how the Customer Relationship has changed and what companies are doing to secure those customers.]]>				
					</description>
					<author>
						<![CDATA[SYSPRO]]>				
					</author>
					<pubDate>
						Mon, 12 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Winning Strategies for the Evolving Legal Marketplace]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139857?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Casino Customer Service Products&amp;n=5139857&amp;c=CORE</link>
					<description>
						<![CDATA[ Law firms have had to develop new strategies to compete and win in a legal market that contains greater uncertainty than any that has come before it. This paper will briefly outline strategies for success in the evolving legal marketplace.]]>				
					</description>
					<author>
						<![CDATA[BlackBerry]]>				
					</author>
					<pubDate>
						Mon, 05 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[VI Service Desk Version 4.0.1 - Free 30 Day Trial!]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139404?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Casino Customer Service Products&amp;n=5139404&amp;c=CORE</link>
					<description>
						<![CDATA[ VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.]]>				
					</description>
					<author>
						<![CDATA[Velocity Integrations Software, Inc.]]>				
					</author>
					<pubDate>
						Fri, 18 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[More Accurate Inventory Control Delivers Better Customer Service: Virco Case Study]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139275?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Casino Customer Service Products&amp;n=5139275&amp;c=CORE</link>
					<description>
						<![CDATA[ In this case study you will learn how Virco turned to Catalyst, to improve its efficiency and lower costs related to warehouse activities. Catalyst is a warehouse management system that works with current SAP foundations and provides accurate inventory control to eliminate stock-outs, without negatively impacting customer service.]]>				
					</description>
					<author>
						<![CDATA[CDC Global Services &amp;#45; Catalyst]]>				
					</author>
					<pubDate>
						Thu, 17 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Midmark Aims for Excellence with Efficient Products and Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139224?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Casino Customer Service Products&amp;n=5139224&amp;c=CORE</link>
					<description>
						<![CDATA[ Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC&apos;s, Macs and smartphones.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139171?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Casino Customer Service Products&amp;n=5139171&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper explains the importance of flexible software architecture, and how the right CRM solution can support and even advance an organization’s ability to evolve in lock-step with changes as they occur--enabling them to attain and maintain a competitive advantage.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Mon, 14 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[The Leader in On-Demand Call Centers: Five9 Product Overview]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139071?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Casino Customer Service Products&amp;n=5139071&amp;c=CORE</link>
					<description>
						<![CDATA[ Five9 is the leader in on-demand call center products. Watch this overview to learn about all the products Five9 has to offer to help improve your call center operations and learn just how easy it is to use the many products available from Five9.]]>				
					</description>
					<author>
						<![CDATA[Five9]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Improve Customer Relationships Using the 2007 Office System]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138986?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Casino Customer Service Products&amp;n=5138986&amp;c=CORE</link>
					<description>
						<![CDATA[ This webcast demonstrates how Microsoft software can help you develop more profitable customer relationships by simplifying how your employees work with colleagues, partners, and customers.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[Microsoft Dynamics Webcast: Beyond the Boundaries of Traditional CRM]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138939?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Casino Customer Service Products&amp;n=5138939&amp;c=CORE</link>
					<description>
						<![CDATA[ Watch this webcast to learn the concrete ways Microsoft Dynamics CRM can help you attain a 360-degree view of your customers.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Taking Relationship Management to a New Level with Microsoft Dynamics CRM]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138984?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Casino Customer Service Products&amp;n=5138984&amp;c=CORE</link>
					<description>
						<![CDATA[ Join Microsoft Dynamics CRM technology evangelist Phillip Haase in this webcast to learn about the Microsoft strategy and investments in enterprise CRM solutions and to understand how these solutions address the requirements for users, management, and IT.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Driving Business Process Productivity by Tuning Your Customer-Centric Business Processes  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138951?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Casino Customer Service Products&amp;n=5138951&amp;c=CORE</link>
					<description>
						<![CDATA[ This webcast demonstrates how Microsoft Dynamics CRM can be used to capture and manage structured and unstructured sales and marketing customer data within a single, integrated system can help increase your organization&apos;s return on investment.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Remote Support Center Solution - &lt; b &gt; &lt; i &gt; 30 Day Free Trial! &lt; /i &gt; &lt; /b &gt;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138863?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Casino Customer Service Products&amp;n=5138863&amp;c=CORE</link>
					<description>
						<![CDATA[ Supporting remote or travelling workers has become an increasingly high priority for many IT departments. The remote workforce that was once thought of as &quot;merely a trend&quot; has now become the norm.]]>				
					</description>
					<author>
						<![CDATA[ScriptLogic Corporation]]>				
					</author>
					<pubDate>
						Tue, 08 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Casino%20Customer%20Service%20Products/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Casino%20Customer%20Service%20Products/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Business Success in a Dark Market: An Inside Look at How the Fraud Underground Operates]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139505?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Casino Customer Service Products&amp;n=5139505&amp;c=CORE</link>
					<description>
						<![CDATA[ The fraud underground is a sophisticated criminal enterprise that operates much like a real-world business. This white paper examines how the fraudster underground operates, the intricate supply chain that supports it, and how it continues to evolve.]]>				
					</description>
					<author>
						<![CDATA[RSA, The Security Division of EMC]]>				
					</author>
					<pubDate>
						Tue, 08 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Casino%20Customer%20Service%20Products/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Casino%20Customer%20Service%20Products/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Help Desk Authority Professional Edition &amp; #45; &lt; i/ &gt; 30 Day Free Trial!]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138861?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Casino Customer Service Products&amp;n=5138861&amp;c=CORE</link>
					<description>
						<![CDATA[ How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help.]]>				
					</description>
					<author>
						<![CDATA[ScriptLogic Corporation]]>				
					</author>
					<pubDate>
						Tue, 08 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Casino%20Customer%20Service%20Products/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Casino%20Customer%20Service%20Products/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Infor Permission-based Marketing Campaigns]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137517?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Casino Customer Service Products&amp;n=5137517&amp;c=CORE</link>
					<description>
						<![CDATA[ Watch this product demo to see how easy to use Infor CRM Epiphany is and how you can use it to gain customer insight and deliver messages that appeal to the specific needs of that customer. You will also learn all the benefits Infor CRM Epiphany has to offer.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Wed, 22 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Casino%20Customer%20Service%20Products/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Casino%20Customer%20Service%20Products/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Efficiency, Effectiveness and Customer Loyalty in the Insurance Contact Center]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137511?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Casino Customer Service Products&amp;n=5137511&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this paper to learn how important an efficient and effective contact center is and how Infor CRM Epiphany Contact Center enables carriers to create a highly efficient, customer-centric, multichannel contact center, providing a better customer service experience and increasing customer loyalty.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Wed, 22 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Casino%20Customer%20Service%20Products/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Casino%20Customer%20Service%20Products/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Infor CRM Interaction Advisor]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137516?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Casino Customer Service Products&amp;n=5137516&amp;c=CORE</link>
					<description>
						<![CDATA[ Watch this product demo to learn how Infor CRM Interaction Advisor will fuel organic growth by driving lifetime customer loyalty and increase value at every customer touch point without replacing any existing systems.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Wed, 22 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Casino%20Customer%20Service%20Products/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Casino%20Customer%20Service%20Products/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Innovative Marketing Strategies for Individual and Personal Lines Insurers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137513?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Casino Customer Service Products&amp;n=5137513&amp;c=CORE</link>
					<description>
						<![CDATA[ In this paper you will learn just how important each customer interaction is and how companies are turning to Infor CRM Epiphany Inbound Marketing for Insurance to be able to manage their customers on a highly personal basis which greatly increases customer loyalty and satisfaction which will ultimately increase sales and profitability.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Wed, 22 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Casino%20Customer%20Service%20Products/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Casino%20Customer%20Service%20Products/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Reducing Time and Staff Required to Meet Customer Service Level Requirements for Security  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137436?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Casino Customer Service Products&amp;n=5137436&amp;c=CORE</link>
					<description>
						<![CDATA[ As ORCS introduced Windows Server 2008 into the network, they sought new ways to improve efficiency. The need for an improved patch management system, combined with the requirements for PCI compliance, presented a dual challenge that they hoped they could address with a single technology solution. And they did. Read this case study to learn how.]]>				
					</description>
					<author>
						<![CDATA[Shavlik Technologies]]>				
					</author>
					<pubDate>
						Mon, 20 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Casino%20Customer%20Service%20Products/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Casino%20Customer%20Service%20Products/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[NIBCO, INC: Integrating Inbound Sales Order Automation]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137250?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Casino Customer Service Products&amp;n=5137250&amp;c=CORE</link>
					<description>
						<![CDATA[ In this case study NIBCO, INC. implemented an SAP solution for comprehensive customer relationship management (CRM). Read this case study to learn how NIBCO, INC chose and implemented Esker DeliveryWare as their SAP Solution and the benefits they reaped from Esker DeliveryWare.]]>				
					</description>
					<author>
						<![CDATA[Esker Inc.]]>				
					</author>
					<pubDate>
						Fri, 10 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Casino%20Customer%20Service%20Products/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Casino%20Customer%20Service%20Products/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Infor CRM Epiphany For Consumer Products]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137655?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Casino Customer Service Products&amp;n=5137655&amp;c=CORE</link>
					<description>
						<![CDATA[ Infor CRM Epiphany helps you make the most of customer interactions and improve your sales, marketing, and service operations in order to increase loyalty, enhance brand preference, and boost profitability.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Wed, 01 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Casino%20Customer%20Service%20Products/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Casino%20Customer%20Service%20Products/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Infor CRM Epiphany for Hospitality]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137657?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Casino Customer Service Products&amp;n=5137657&amp;c=CORE</link>
					<description>
						<![CDATA[ Infor CRM Epiphany for Hospitality provides the integrated marketing, customer service, and analytics capabilities hotels, casinos, and other hospitality companies need to deliver exceptional service at every touch point.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Wed, 01 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Casino%20Customer%20Service%20Products/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Casino%20Customer%20Service%20Products/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Internet Gambling Sites: Expose Fraud Rings and Stop Repeat Offenders with Device Reputation]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139368?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Casino Customer Service Products&amp;n=5139368&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper will help you understand what new and innovative techniques can be used to combat online fraud and abuse, and how online casinos can realize a true return on investment by reducing losses from fraud exposure and increasing operational efficiency within the fraud detection process.]]>				
					</description>
					<author>
						<![CDATA[iovation, Inc.]]>				
					</author>
					<pubDate>
						Mon, 22 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Casino%20Customer%20Service%20Products/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Casino%20Customer%20Service%20Products/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[CRM and Social Networking: Engaging the Social Customer]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139163?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Casino Customer Service Products&amp;n=5139163&amp;c=CORE</link>
					<description>
						<![CDATA[ As social networking sites explode in popularity, the hype and interest continue to build. But sorting the fact from the hype can be a challenge. This paper discusses tangible ways that organizations can extract measurable business value from social networking by leveraging it in conjunction with Customer Relationship Management (CRM) solutions.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Tue, 09 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Casino%20Customer%20Service%20Products/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Casino%20Customer%20Service%20Products/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Collaboration Advantage: Customer-Focused Partnerships In A Global Market]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136319?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Casino Customer Service Products&amp;n=5136319&amp;c=CORE</link>
					<description>
						<![CDATA[ In order to better understand the opportunities, challenges, risks and rewards companies have seen from these types of agreements, the Economist Intelligence Unit conducted a survey in March 2008, sponsored by SAP, which asked 516 senior executives how their business relationships are evolving.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Tue, 02 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Casino%20Customer%20Service%20Products/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Casino%20Customer%20Service%20Products/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Globo.com Acquires 200,000 New Customers in 2 years and Reduces Churn by 30% with Data Mining]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135484?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Casino Customer Service Products&amp;n=5135484&amp;c=CORE</link>
					<description>
						<![CDATA[ This Internet service provider/portal operator of Globo, Brazil&apos;s largest media conglomerate, delivers the content Brazilian Web users want using PASW Statistics.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Mon, 04 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Casino%20Customer%20Service%20Products/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Casino%20Customer%20Service%20Products/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Consolidating Network Security Functionalities in Large Enterprises]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139731?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Casino Customer Service Products&amp;n=5139731&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this case study to learn how the Fortinet solution has successfully aided the Laguna Development Corporation in consolidating network security functionalities.]]>				
					</description>
					<author>
						<![CDATA[Fortinet, Inc. / Alternative Technology Group of Arrow ECS]]>				
					</author>
					<pubDate>
						Mon, 27 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Casino%20Customer%20Service%20Products/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Casino%20Customer%20Service%20Products/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Dell &amp; #39;s SMART Approach to Workload Automation]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135113?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Casino Customer Service Products&amp;n=5135113&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper discusses why Dell chose BMC&amp;#39;s CONTROL-M when they embarked on a broad initiative to integrate and upgrade its IT services to better satisfy business needs.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Fri, 17 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Casino%20Customer%20Service%20Products/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Casino%20Customer%20Service%20Products/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Desktop Authority Password Self-Service Version 4.1.1]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5134890?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Casino Customer Service Products&amp;n=5134890&amp;c=CORE</link>
					<description>
						<![CDATA[ Desktop Authority&amp;#174; Password Self-Service&amp;#153; provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls.]]>				
					</description>
					<author>
						<![CDATA[ScriptLogic Corporation]]>				
					</author>
					<pubDate>
						Fri, 10 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Casino%20Customer%20Service%20Products/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Casino%20Customer%20Service%20Products/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices in Complex Equipment Manufacturing &amp; #44; Sales &amp; #44; and Service]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5132054?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Casino Customer Service Products&amp;n=5132054&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper gives a brief overview of the SAP&amp;#174; solutions used by manufacturers of complex products and equipment to differentiate themselves from the competition through superior&amp;#45;value products and services against low&amp;#45;cost global providers.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Fri, 23 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Casino%20Customer%20Service%20Products/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Casino%20Customer%20Service%20Products/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Value-driven product management: Six keys to product success]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136105?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Casino Customer Service Products&amp;n=5136105&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explains how assessment, alignment, achievability, accessibility, agility and accountability, the six key concepts of value-driven product management, can be applied to create a repeatable process for developing successful products.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Thu, 01 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Casino%20Customer%20Service%20Products/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Casino%20Customer%20Service%20Products/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Addressing the challenges of implementing a customer-centric strategy]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137365?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Casino Customer Service Products&amp;n=5137365&amp;c=CORE</link>
					<description>
						<![CDATA[ The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi&amp;#45;channel touchpoints.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Fri, 05 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Casino%20Customer%20Service%20Products/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Casino%20Customer%20Service%20Products/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100297?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Casino Customer Service Products&amp;n=100297&amp;c=CORE</link>
					<description>
						<![CDATA[ The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Wed, 17 Sep 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Casino%20Customer%20Service%20Products/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Casino%20Customer%20Service%20Products/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Differentiating With Technical Support, a JBoss Customer Support Study]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136200?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Casino Customer Service Products&amp;n=5136200&amp;c=CORE</link>
					<description>
						<![CDATA[ Strategic organizations are increasingly looking for ways to lower the total cost of ownership (TCO) of their technology assets while improving the return on their investment. In this white paper, you will discover how expert customer support services can have a dramatic impact on both as you explore the success of JBoss middleware technology.]]>				
					</description>
					<author>
						<![CDATA[JBoss, a Division of Red Hat]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
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					<![CDATA[Real Estate Firm Adopts Microsoft Dynamics CRM Online to Drive Up-Sell Opportunities]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139045?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Casino Customer Service Products&amp;n=5139045&amp;c=CORE</link>
					<description>
						<![CDATA[ Microsoft Dynamics CRM Online delivered the reliable solution Norris needed to safeguard, analyze, and share customer data with employees. His team can now use that data to much more effectively sell and up-sell his firm&apos;s products and services.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Fri, 18 Apr 2008 00:00:00 EDT				
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					<![CDATA[With New CRM Solution, Distributor Improves Productivity and Customer Satisfaction]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138485?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Casino Customer Service Products&amp;n=5138485&amp;c=CORE</link>
					<description>
						<![CDATA[ Noble Trade is a wholesale distributor of plumbing, heating, and industrial materials. The company lacked a comprehensive CRM tool that would allow employees to keep a close eye on business relationships. To address these challenges, managers selected Microsoft Dynamics&amp;trade; CRM Online as the company&apos;s CRM solution.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Fri, 18 Apr 2008 00:00:00 EDT				
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					<title>
					<![CDATA[HEALTHsuite® - Claims Processing Software]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93897?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Casino Customer Service Products&amp;n=93897&amp;c=CORE</link>
					<description>
						<![CDATA[ HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care administration including HMO, Consumer Driven, Medicare, Medicaid and Federal Health Benefits.]]>				
					</description>
					<author>
						<![CDATA[RAM Technologies, Inc.]]>				
					</author>
					<pubDate>
						Thu, 21 Feb 2008 00:00:00 EST				
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					<title>
					<![CDATA[SAP &amp; reg; Business All-in-One Fast-Start Program: Creating Affordable, Flexible Solutions  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140398?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Casino Customer Service Products&amp;n=5140398&amp;c=CORE</link>
					<description>
						<![CDATA[ The SAP® Business All-in-One fast-start program enables you to configure a solution online, obtain an estimate of costs, and implement the solution quickly and cost-effectively. It delivers rapid time to value and lets you tailor the solution to meet your changing needs, protecting your long-term investment.]]>				
					</description>
					<author>
						<![CDATA[SAP AG]]>				
					</author>
					<pubDate>
						Fri, 08 Feb 2008 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[Case Study: Indiabulls Gets Bullish on Growth by Deploying Dell Servers and a Dell SAN]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139702?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Casino Customer Service Products&amp;n=5139702&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this case study to learn how one of India&apos;s leading financial services firms paved the way for continued growth and improved customer service by deploying Dell servers and a Dell SAN.]]>				
					</description>
					<author>
						<![CDATA[Dell India]]>				
					</author>
					<pubDate>
						Mon, 24 Dec 2007 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Solutions Provider Improves Productivity with Flexible Implementation Methodology]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138487?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Casino Customer Service Products&amp;n=5138487&amp;c=CORE</link>
					<description>
						<![CDATA[ Stanley Stuart Yoffee &amp; Hendrix, Inc. (SSYH), a Microsoft&amp;reg; Gold Certified Partner based in Florida, implements software solutions utilizing the Microsoft family of products. With large-scale projects across varied industries, the company turned to the Microsoft Dynamics&amp;trade; Sure Step Methodology to help communicate with customers...]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Fri, 29 Jun 2007 00:00:00 EDT				
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					<title>
					<![CDATA[Drive Business Processes: Achieving the &quot; Last Mile &quot; of Business Productivity]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137482?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Casino Customer Service Products&amp;n=5137482&amp;c=CORE</link>
					<description>
						<![CDATA[ Bring the two most powerful information systems in your business together more intuitively and more completely than ever before. Microsoft Dynamics and the Microsoft Office system work together in new ways to help workers reach the information and people they need to be productive and deliver excellent customer service.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Thu, 01 Mar 2007 00:00:00 EST				
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