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	Computer Telephony Integration tools  - KnowledgeStorm
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	KnowledgeStorm
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	en-us			
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			<item>					
					<title>
					<![CDATA[How to Approach IPTV Solution Integration - A Framework on Lessons Learned]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98888?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Computer Telephony Integration tools&amp;n=98888&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper describes how to perform IPTV solution integration, blending end-to-end IPTV component technical knowledge with a strong business-focused approach to create closely integrated work packages.]]>				
					</description>
					<author>
						<![CDATA[Alcatel Lucent]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Simplifying Contact Center Technology]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98730?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Computer Telephony Integration tools&amp;n=98730&amp;c=CORE</link>
					<description>
						<![CDATA[ Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Giving ETL processes a makeover: Optimization tips and tricks]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98420?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Computer Telephony Integration tools&amp;n=98420&amp;c=CORE</link>
					<description>
						<![CDATA[ In this webcast, get expert advice for implementing or optimizing Extract Transform Load (ETL) processes, and learn how to choose the best ETL software tools for your requirements and budget.]]>				
					</description>
					<author>
						<![CDATA[SyncSort]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Giving ETL Processes a Makeover and Optimization Tips and Tricks]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98695?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Computer Telephony Integration tools&amp;n=98695&amp;c=CORE</link>
					<description>
						<![CDATA[ In this whitepaper, get expert advice for implementing or optimizing Extract Transform Load (ETL) processes, and learn how to choose the best ETL software tools for your requirements and budget.]]>				
					</description>
					<author>
						<![CDATA[SyncSort]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[Video Telephony: Completing the Picture of Unified Communications Effectiveness]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98335?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Computer Telephony Integration tools&amp;n=98335&amp;c=CORE</link>
					<description>
						<![CDATA[ Unified communications (UC) is a term that has been heralded in the telephony and network markets as the IT architecture that will streamline business processes and break down the distinct silos of communications within the enterprise.]]>				
					</description>
					<author>
						<![CDATA[TANDBERG.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[CA E-Guide: VoIP Management Tool Kit]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98406?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Computer Telephony Integration tools&amp;n=98406&amp;c=CORE</link>
					<description>
						<![CDATA[ View this expert E-Guide and learn about the tools and strategies needed to guarantee a complete management solution for VoIP systems.]]>				
					</description>
					<author>
						<![CDATA[Computer Associates (CA)]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Realizing Faster Return through Unified Communications Agility]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98670?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Computer Telephony Integration tools&amp;n=98670&amp;c=CORE</link>
					<description>
						<![CDATA[ Increased virtualization is driving the need for organizations to invest in tools to enable distributed workers to effectively communicate and collaborate. Unified Communications can increase revenue and employee productivity while reducing costs.]]>				
					</description>
					<author>
						<![CDATA[Dialcom]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[How Should an Enterprise Move towards Unified Communications?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98037?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Computer Telephony Integration tools&amp;n=98037&amp;c=CORE</link>
					<description>
						<![CDATA[ Avaya moves customers toward Unified Communications to support complex and flexible work environments. The consultative process begins with a business assessment to understand the communication patterns, and to see where business processes slow down.]]>				
					</description>
					<author>
						<![CDATA[Avaya, Inc]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[The ECHO™ - Cisco Connection: ECHO™, and How It Interacts with Cisco &apos; s CallManager]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98277?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Computer Telephony Integration tools&amp;n=98277&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this paper to learn how ECHO&apos;s direct digital integration with Cisco&apos;s VoIP network enables the pooling of voice VLAN ports through SPAN or RSPAN.]]>				
					</description>
					<author>
						<![CDATA[Teleformix.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[The ECHO™ - Avaya Connection: ECHO™, and How It Interacts with Avaya’s Telephony Solutions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98275?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Computer Telephony Integration tools&amp;n=98275&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this paper to learn how Teleformix&apos;s ECHO™ digital recording solution integrates seamlessly with Avaya’s telephony systems, providing your company with a crucial customer service tool - quality assurance recording.]]>				
					</description>
					<author>
						<![CDATA[Teleformix.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Extending Visual Communications to the Enterprise Desktop and Remote Office]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97686?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Computer Telephony Integration tools&amp;n=97686&amp;c=CORE</link>
					<description>
						<![CDATA[ Extending conferencing and collaboration solutions beyond the conference room to the desktop and to the remote/mobile/home worker has become a consideration for many enterprise deployment plans]]>				
					</description>
					<author>
						<![CDATA[RADVISION]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[University of Houston-Downtown Expands Its Video Horizons]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97687?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Computer Telephony Integration tools&amp;n=97687&amp;c=CORE</link>
					<description>
						<![CDATA[ The University of Houston-Downtown (UHD) needed to replace its existing video network infrastructure (MCUs) with a reliable, robust platform that delivered value added features, such as firewall traversal and high definition support.]]>				
					</description>
					<author>
						<![CDATA[RADVISION]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[The Video Communications Challenge]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97688?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Computer Telephony Integration tools&amp;n=97688&amp;c=CORE</link>
					<description>
						<![CDATA[ This webcast focuses on how to easily connect remote employees and external partners to your existing video network for voice, video, and data communications.]]>				
					</description>
					<author>
						<![CDATA[RADVISION]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[SCOPIA Conferencing Platform for IBM® Lotus® Sametime®]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97690?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Computer Telephony Integration tools&amp;n=97690&amp;c=CORE</link>
					<description>
						<![CDATA[ The SCOPIA Conferencing Platform with SCOPIA Desktop enables users to create and initiate multiparty audio and video conferences directly from within Lotus Sametime.]]>				
					</description>
					<author>
						<![CDATA[RADVISION]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[SCOPIA Desktop: Detailed Product Description]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97700?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Computer Telephony Integration tools&amp;n=97700&amp;c=CORE</link>
					<description>
						<![CDATA[ SCOPIA Desktop provides the capability to easily connect remote employees, external partners, prospects, etc. to your existing video conferencing network; extending the room system deployment beyond the room.]]>				
					</description>
					<author>
						<![CDATA[RADVISION]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Making the most of OSS and service provider CRM]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96970?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Computer Telephony Integration tools&amp;n=96970&amp;c=CORE</link>
					<description>
						<![CDATA[ In this webcast, expert Jeffrey Paul Cotrupe will address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS).]]>				
					</description>
					<author>
						<![CDATA[Pitney Bowes Group 1 Software]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[A Roadmap for Deploying Converged Networks]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97127?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Computer Telephony Integration tools&amp;n=97127&amp;c=CORE</link>
					<description>
						<![CDATA[ There is an unstoppable movement on the part of network organizations to deploy IP Telephony.  This white paper reviews important consideration when deploying a converged network focusing on IP vs TDM technology, IP Readiness, Network Design, Implementation and on going management.]]>				
					</description>
					<author>
						<![CDATA[Avaya, Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Converged Communications Solutions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97145?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Computer Telephony Integration tools&amp;n=97145&amp;c=CORE</link>
					<description>
						<![CDATA[ In this white paper learn how professional services skills, industry systems integration leadership, plus strategic partnerships with leading enterprise telecommunications system suppliers combine to enable what is commonly referred to as Unified Communicate.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Unified Communications: A Practical Approach]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97894?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Computer Telephony Integration tools&amp;n=97894&amp;c=CORE</link>
					<description>
						<![CDATA[ In this exclusive E-Guide, Gary Audin provides expert in-depth tips for making a smooth transition to unified communications]]>				
					</description>
					<author>
						<![CDATA[Avaya, Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Is Your Infrastructure Ready for Unified Communications?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97122?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Computer Telephony Integration tools&amp;n=97122&amp;c=CORE</link>
					<description>
						<![CDATA[ Join us for this informative Webcast and take a closer look at what&apos;s involved in making sure your infrastructure meets the basic requirements for Unified Communications.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[SCOPIA Connector for Microsoft Office Communications Server (OCS) 2007]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97694?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Computer Telephony Integration tools&amp;n=97694&amp;c=CORE</link>
					<description>
						<![CDATA[ The new SCOPIA OCS 2007 Connector enhances the Microsoft solution providing the capability for Office Communicator users to participate in conferences with standards-based video conferencing systems and devices.]]>				
					</description>
					<author>
						<![CDATA[RADVISION]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[SCOPIA Connector for Microsoft Office Communications Server 2007]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97699?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Computer Telephony Integration tools&amp;n=97699&amp;c=CORE</link>
					<description>
						<![CDATA[ RADVISION is extending its support of the Microsoft unified communications product line with the new SCOPIA Microsoft Office Communications Server (OCS) 2007 Connector.]]>				
					</description>
					<author>
						<![CDATA[RADVISION]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[SCOPIA Connector for IBM Lotus Sametime]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97691?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Computer Telephony Integration tools&amp;n=97691&amp;c=CORE</link>
					<description>
						<![CDATA[ RADVISION’s SCOPIA Conferencing Platform with SCOPIA Desktop brings advanced conferencing capability to IBM’s next generation unified communications enhancing the instant messaging and conferencing capabilities of Lotus Sametime.]]>				
					</description>
					<author>
						<![CDATA[RADVISION]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Computer Telephony Integration tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Computer Telephony Integration tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Podcast: Is your infrastructure ready for Unified Communications?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97243?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Computer Telephony Integration tools&amp;n=97243&amp;c=CORE</link>
					<description>
						<![CDATA[ Join us for this informative Podcast in which HP Unified Communications Portfolio Manager George Stiglich takes a closer look at what&apos;s involved in making sure your infrastructure meets the basic requirements.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Computer Telephony Integration tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Computer Telephony Integration tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Network and Voice Management Software]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97528?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Computer Telephony Integration tools&amp;n=97528&amp;c=CORE</link>
					<description>
						<![CDATA[ At least 60% of all network problems can be directly traced to implementing changes. In this white paper learn about strategy and solutions while implementing new technologies while maintaining live 24/7 operation.]]>				
					</description>
					<author>
						<![CDATA[CA.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Computer Telephony Integration tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Computer Telephony Integration tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[IP Telephony: Accurately Measuring the Total Cost of Ownership in the Branch Environment]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97154?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Computer Telephony Integration tools&amp;n=97154&amp;c=CORE</link>
					<description>
						<![CDATA[ As technical barriers are eliminated and more organizations begin to adopt Internet protocol–based telephony, companies are finding there are demonstrable, real-world total cost of ownership (TCO) advantages associated with implementing IPT solutions.]]>				
					</description>
					<author>
						<![CDATA[Avaya, Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Computer Telephony Integration tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Computer Telephony Integration tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Adaptive Network Architecture]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97142?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Computer Telephony Integration tools&amp;n=97142&amp;c=CORE</link>
					<description>
						<![CDATA[ Networks today need the capacity and flexibility to create rapid yet secure infrastructure access for partners, customers. Read this white paper and learn a new adaptive networking approach.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Computer Telephony Integration tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Computer Telephony Integration tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Extend the Value of IBM Lotus Applications with Avaya Unified Communications]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97130?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Computer Telephony Integration tools&amp;n=97130&amp;c=CORE</link>
					<description>
						<![CDATA[ Enterprise’s who have based their collaboration application strategies on IBM collaboration applications can voice enable them with Avaya to create the seamless ability to “click-to-communicate”]]>				
					</description>
					<author>
						<![CDATA[Avaya, Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Computer Telephony Integration tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Computer Telephony Integration tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Total Economic Impact™ Of Avaya IP Telephony Solutions Within A Branch Environment]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97141?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Computer Telephony Integration tools&amp;n=97141&amp;c=CORE</link>
					<description>
						<![CDATA[ The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Avaya IP Telephony solutions specifically for the branch environment within their organizations.]]>				
					</description>
					<author>
						<![CDATA[Avaya, Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Computer Telephony Integration tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Computer Telephony Integration tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Guidelines for Effective 3rd Party Management on Complex Integration and IP Transformation  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96423?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Computer Telephony Integration tools&amp;n=96423&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper outlines the challenges of introducing next generation technology and defines the roles and responsibilities of a prime integrator. The critical elements of 3rd party engagement and management are also defined.]]>				
					</description>
					<author>
						<![CDATA[Alcatel Lucent]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Computer Telephony Integration tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Computer Telephony Integration tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Mainframe Application Modernization: Approaches, Tools, and Vendors]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95542?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Computer Telephony Integration tools&amp;n=95542&amp;c=CORE</link>
					<description>
						<![CDATA[ This document covers the big picture: flowing business processes over service-oriented architecture over underlying virtualized and consolidated information system. It explains how mainframe application modernization fits into that big picture, then provides short background information about some candidates for application modernization.]]>				
					</description>
					<author>
						<![CDATA[Software AG.]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Computer Telephony Integration tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Computer Telephony Integration tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Iskratel Case Study: Automating Source Code Analysis for Greater Software Quality]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95914?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Computer Telephony Integration tools&amp;n=95914&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper discusses the benefits associated with automated source code analysis for improved software quality and greater protection against risk and security vulnerabilities.]]>				
					</description>
					<author>
						<![CDATA[Klocwork.]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Computer Telephony Integration tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Computer Telephony Integration tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Managing Application Performance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96402?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Computer Telephony Integration tools&amp;n=96402&amp;c=CORE</link>
					<description>
						<![CDATA[ The goals of this white paper is to describe how IT organizations can use WAN emulation tools to improve the performance of applications, plan for change and improve the relationship between the application groups and the network group.]]>				
					</description>
					<author>
						<![CDATA[Shunra Software]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Computer Telephony Integration tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Computer Telephony Integration tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[WAN Optimization in MPLS Networks - The Transparency Challenge]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95124?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Computer Telephony Integration tools&amp;n=95124&amp;c=CORE</link>
					<description>
						<![CDATA[ Today’s modern Wide Area Networks (WANs), such as MPLS networks, provide much more than just a framework for information transport.]]>				
					</description>
					<author>
						<![CDATA[Expand  Networks]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Computer Telephony Integration tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Computer Telephony Integration tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94401?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Computer Telephony Integration tools&amp;n=94401&amp;c=CORE</link>
					<description>
						<![CDATA[ IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.]]>				
					</description>
					<author>
						<![CDATA[AMD and VMware, Inc]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Computer Telephony Integration tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Computer Telephony Integration tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Keeping Your Workforce Connected]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94568?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Computer Telephony Integration tools&amp;n=94568&amp;c=CORE</link>
					<description>
						<![CDATA[ Keeping a workforce connected to people and to data anytime, anywhere, is a big step toward boosting operational efficiency. And it&apos;s an especially important step for small and medium-sized businesses (SMBs).]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Computer Telephony Integration tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Computer Telephony Integration tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[True Mobilitie with Oracle Solutions: Integration, Domain Expertise, and Scalability]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94944?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Computer Telephony Integration tools&amp;n=94944&amp;c=CORE</link>
					<description>
						<![CDATA[ In this case study learn how Mobiliite is changing the telecom industry by leveraging technology to provide an entirely different financial model for deploying, upgrading, and owning wireless and networks and towers.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Computer Telephony Integration tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Computer Telephony Integration tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Cisco 2800 Series]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94263?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Computer Telephony Integration tools&amp;n=94263&amp;c=CORE</link>
					<description>
						<![CDATA[ The Cisco 2800 Series features the ability to deliver multiple high-quality simultaneous services at wire speed up to multiple T1/E1/xDSL connections.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Thu, 28 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Computer Telephony Integration tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Computer Telephony Integration tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Capitalizing on Unified Communications: A Business and Technical Strategy Overview]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94172?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Computer Telephony Integration tools&amp;n=94172&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper presents Wipro’s point of view on the benefits of UC, and describes our unique ability to combine telephony planning and industry-specific expertise with comprehensive UC solutions.]]>				
					</description>
					<author>
						<![CDATA[WiPro]]>				
					</author>
					<pubDate>
						Wed, 27 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Computer Telephony Integration tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Computer Telephony Integration tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Cisco IPC Cost Savings Calculator]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93917?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Computer Telephony Integration tools&amp;n=93917&amp;c=CORE</link>
					<description>
						<![CDATA[ This tool will estimste your current voice costs based on industry averages in a traditional PBX environment.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 22 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Computer Telephony Integration tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Computer Telephony Integration tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Lumber Company Cuts Customer Delays down to Size]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93941?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Computer Telephony Integration tools&amp;n=93941&amp;c=CORE</link>
					<description>
						<![CDATA[ The Cisco Unified Communications system has eliminated the need for a separate intercom system, as well, employees can now send a page to any one of the three locations by using their Cisco Unified IP Phones to dial a special number.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 22 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Computer Telephony Integration tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Computer Telephony Integration tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Helpdesk Managed Services - Maximize End-User Satisfaction for Enterprises]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93111?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Computer Telephony Integration tools&amp;n=93111&amp;c=CORE</link>
					<description>
						<![CDATA[ Providing quality helpdesk, desktop, and networking support and services is the heart of ABS&apos; business. By rendering quick, responsive answers to your IT challenges, ABS will have a positive impact on the overall productivity of your organization.]]>				
					</description>
					<author>
						<![CDATA[ABS Associates Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Computer Telephony Integration tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Computer Telephony Integration tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Rethink conferencing solutions - Dell and Microsoft Unified Communications Simplify IT -  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94343?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Computer Telephony Integration tools&amp;n=94343&amp;c=CORE</link>
					<description>
						<![CDATA[ Attend this free webinar and see how you can integrate voice and video conferencing into your existing email infrastructure with Microsoft Unified Communications solutions from Dell.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Computer Telephony Integration tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Computer Telephony Integration tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[IP Telephony Manager: Phone Extensions, Phone Calls &amp; Voice Quality]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/90484?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Computer Telephony Integration tools&amp;n=90484&amp;c=CORE</link>
					<description>
						<![CDATA[ PROGNOSIS simplifies the task of managing large IP telephony deployments. It is ideally suited to global enterprises and large managed service providers. PROGNOSIS delivers real-time information about phone extensions, phone calls, voice quality, availability of the telephony service, and interconnections to telecommunications providers.]]>				
					</description>
					<author>
						<![CDATA[PROGNOSIS]]>				
					</author>
					<pubDate>
						Fri, 07 Sep 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Computer Telephony Integration tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Computer Telephony Integration tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Canadian Airport Reaps the Benefits of Truly Unified Communications]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97151?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Computer Telephony Integration tools&amp;n=97151&amp;c=CORE</link>
					<description>
						<![CDATA[ In this case study learn how Halifax International Airport Authority, one of Canada&apos;s largest airports, developed and integrated a unified communications solution that created flexibility and efficiency for how their terminal space is utilities.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Fri, 01 Jun 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Computer Telephony Integration tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Computer Telephony Integration tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Multi-Vendor IP Telephony Management: Challenges and Solutions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/90483?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Computer Telephony Integration tools&amp;n=90483&amp;c=CORE</link>
					<description>
						<![CDATA[ An increasing number of enterprises are faced with the challenge of supporting and maintaining IP telephony systems from multiple IP-PBX vendors. This paper examines the increasing occurrence of these environments and the present day challenges of using multiple tools to manage them.]]>				
					</description>
					<author>
						<![CDATA[PROGNOSIS]]>				
					</author>
					<pubDate>
						Tue, 01 May 2007 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[The Multi-Channel Call Center Agent - Reality or Myth? - an AberdeenGroup Report sponsored  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/89897?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Computer Telephony Integration tools&amp;n=89897&amp;c=CORE</link>
					<description>
						<![CDATA[ Read how AberdeenGroup&apos;s research, which represents a strong cross-section of industry, clearly shows that Best-in-Class companies are moving to multiple channel agent support. To achieve this, companies should look at implementing the recommendations found in this white paper.]]>				
					</description>
					<author>
						<![CDATA[Astute Solutions]]>				
					</author>
					<pubDate>
						Sun, 01 Apr 2007 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Unified Communications Merges With IP Telephony In 2007]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/92042?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Computer Telephony Integration tools&amp;n=92042&amp;c=CORE</link>
					<description>
						<![CDATA[ IP communications has evolved from a replacement technology for telephone systems into unified communication (UC) applications that improve worker productivity and reduce business delays in reaching key decision-makers.  Although the UC market is a developing one, learn how it enables companies to gain new value from investments in IP telephony.]]>				
					</description>
					<author>
						<![CDATA[Forrester Research]]>				
					</author>
					<pubDate>
						Thu, 01 Feb 2007 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[TechExcel DevTrack / Perforce Integration -- Integrate Two Essential Development Tools]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/77107?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Computer Telephony Integration tools&amp;n=77107&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper will give a brief overview of both DevTrack and Perforce followed by an in-depth description of how to integrate the two systems. While no prior software usage experience is necessary, it is assumed the reader has a basic understanding of what issue-tracking software and SCM tools are.]]>				
					</description>
					<author>
						<![CDATA[TechExcel, Inc.]]>				
					</author>
					<pubDate>
						Sat, 01 Apr 2006 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[ePowerCenter - Customer Relationship Management and Interaction Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/72594?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Computer Telephony Integration tools&amp;n=72594&amp;c=CORE</link>
					<description>
						<![CDATA[ ePowerCenter is an award-winning CRM customer service and support, contact center automation, and interaction management solution designed to address the unique needs of consumer-focused companies and their contact centers.  It is behind high-impact technical and business results at Global 1000 companies across numerous vertical markets.]]>				
					</description>
					<author>
						<![CDATA[Astute Solutions]]>				
					</author>
					<pubDate>
						Fri, 04 Feb 2005 00:00:00 EST				
					</pubDate>
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