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			<item>					
					<title>
					<![CDATA[E-Book: Capitalizing on Unified Communications in the Call Center]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/101369?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application Indian&amp;n=101369&amp;c=CORE</link>
					<description>
						<![CDATA[ In this E-book, find out how unified communications (UC) is altering the call center technology landscape and how some organizations have successfully adopted UC to extend the call center into the enterprise.]]>				
					</description>
					<author>
						<![CDATA[CosmoCom, Inc.]]>				
					</author>
					<pubDate>
						Sat, 01 Nov 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Fraud Detection: The First Line of Defense in the Battle Against Fraud]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/101605?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application Indian&amp;n=101605&amp;c=CORE</link>
					<description>
						<![CDATA[ An effective fraud detection system makes consumers feel safe and welcome by learning their behavior, protecting their account information, and responding appropriately to risk with knowledge of internal changes as well as global fraud patterns.]]>				
					</description>
					<author>
						<![CDATA[VeriSign, Inc]]>				
					</author>
					<pubDate>
						Sat, 01 Nov 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[E-Book: From Web to Phone: Using Interactive Speech Applications to Automate Business Processes]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/101414?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application Indian&amp;n=101414&amp;c=CORE</link>
					<description>
						<![CDATA[ Speech applications have long promised a strong return on investment by automating routine call center tasks and reducing live operator costs.  This white paper gives more details.]]>				
					</description>
					<author>
						<![CDATA[Angel.com]]>				
					</author>
					<pubDate>
						Sat, 01 Nov 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Virtual Call Center - Five Simple Strategies to Make Your Support Center Callers Smile]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/101276?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application Indian&amp;n=101276&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support lines.]]>				
					</description>
					<author>
						<![CDATA[Angel.com]]>				
					</author>
					<pubDate>
						Wed, 01 Oct 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Driving Quality, Not Costs in Retail]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/101274?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application Indian&amp;n=101274&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explores key benefits and unique applications of Interactive Voice Response (IVR) and call center solutions for the retail industry.]]>				
					</description>
					<author>
						<![CDATA[Angel.com]]>				
					</author>
					<pubDate>
						Wed, 01 Oct 2008 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[Podcast: Learn How to Optimize Your Campus Network for High-Quality Video]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/101175?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application Indian&amp;n=101175&amp;c=CORE</link>
					<description>
						<![CDATA[ In this podcast Kumar Srikantan Senior Director of Cisco&apos;s Campus discusses best practices to guide IT leaders to prepare their networks in support of IP video services.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc.]]>				
					</author>
					<pubDate>
						Wed, 01 Oct 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Using RTPM to Find an I/O Performance Bottleneck in Apache Struts 1]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99895?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application Indian&amp;n=99895&amp;c=CORE</link>
					<description>
						<![CDATA[ The Apache struts1 package is analyzed under load in this demonstration of Azul&apos;s REALTime Performance Monitor (RTPM) tool.]]>				
					</description>
					<author>
						<![CDATA[Azul Systems, Inc]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99759?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application Indian&amp;n=99759&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals.]]>				
					</description>
					<author>
						<![CDATA[Genesys]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Security Implications of the Virtualized DataCenter]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99817?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application Indian&amp;n=99817&amp;c=CORE</link>
					<description>
						<![CDATA[ The concept that virtual operating environments are just as secure as their physical counterparts can be a very expensive and destructive fallacy. Read why Today&apos;s system and security administrators need to begin focusing on virtual security.]]>				
					</description>
					<author>
						<![CDATA[F5 Networks]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[E-Book: Making Real-time Information a Reality in the Contact Center]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99889?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application Indian&amp;n=99889&amp;c=CORE</link>
					<description>
						<![CDATA[ This E-book from SearchCRM.com explores best practices and strategies for using real-time information in the call center.]]>				
					</description>
					<author>
						<![CDATA[Genesys]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Integrating Unified Communications into Business Applications to Improve Customer Service]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100429?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application Indian&amp;n=100429&amp;c=CORE</link>
					<description>
						<![CDATA[ Achieving &quot;customer intimacy&quot; is the fundamental basis of solid business strategy. In this videocast, Don Van Doren of UniComm Consulting explains what UC is and is not and how it can enhance the nature of customer interactions.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Editorial: People and Power]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100810?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application Indian&amp;n=100810&amp;c=CORE</link>
					<description>
						<![CDATA[ Those of us who work for tech magazines are sometimes accused of looking beyond the horizon too often. There may be some truth to that, but part of our job is trying to discern the future.]]>				
					</description>
					<author>
						<![CDATA[Storage Magazine]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Legal Toolkit for Storage Systems]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99682?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application Indian&amp;n=99682&amp;c=CORE</link>
					<description>
						<![CDATA[ There&apos;s currently no all-encompassing ediscovery tool on the market. Here&apos;s a guide to some tools that cover different parts of the process.]]>				
					</description>
					<author>
						<![CDATA[Storage Magazine]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Know your Endpoints: Protect your resources with device identification]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99842?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application Indian&amp;n=99842&amp;c=CORE</link>
					<description>
						<![CDATA[ Endpoint security is an increasing concern. It is no longer enough to protect your assets from an unknown malicious intruder. Organizations need to protect against trusted employees connecting from outside of the office. Learn more in this white paper.]]>				
					</description>
					<author>
						<![CDATA[F5 Networks]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Is Your Vendor a Sitting Duck?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100207?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application Indian&amp;n=100207&amp;c=CORE</link>
					<description>
						<![CDATA[ Security managers are asking pure-play vendors questions about their viability.]]>				
					</description>
					<author>
						<![CDATA[Information Security Magazine]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[eCity Receivables - Accounts Receivable &amp; Collections for .Net2.0]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96415?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application Indian&amp;n=96415&amp;c=CORE</link>
					<description>
						<![CDATA[ eCity Receivables gives you the tools to tighten credit management, automate billing processes, accelerate collections, efficiently apply payments and resolve payment issues.]]>				
					</description>
					<author>
						<![CDATA[SLINGSHOT]]>				
					</author>
					<pubDate>
						Tue, 26 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[North Shore Medical Center Provides Better Support with AMD Processor-based Solutions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98836?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application Indian&amp;n=98836&amp;c=CORE</link>
					<description>
						<![CDATA[ Thanks to VMware, North Shore Medical Center provides better support for physicians and healthcare professionals while improving data center management with Advanced Micro Devices processor-based solutions.]]>				
					</description>
					<author>
						<![CDATA[VMware, Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Merging Mobility with Unified Communications]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99444?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application Indian&amp;n=99444&amp;c=CORE</link>
					<description>
						<![CDATA[ Unified Communications is about getting the right information, in the right context, sent to the right people with the right timing.]]>				
					</description>
					<author>
						<![CDATA[BlackBerry]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[8 Seconds to Capture Attention: Silverpop’s Landing Page Report]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98856?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application Indian&amp;n=98856&amp;c=CORE</link>
					<description>
						<![CDATA[ It’s estimated that up to 50 percent of visitors to landing pages will bail in the first eight seconds. This evaluation explains how putting more effort on nurturing recipients once they hit those landing pages would be time and money well spent.]]>				
					</description>
					<author>
						<![CDATA[Silverpop Systems Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Entitlement Management Meets the Network]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99403?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application Indian&amp;n=99403&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this whitepaper to learn how CIOs can make sure that credentialed users can access the IT resources they need while hackers and criminals are locked out. Learn how entitlement management promises granular access control while strengthening security.]]>				
					</description>
					<author>
						<![CDATA[Rohati Systems]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Mid-market Meetings Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99594?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application Indian&amp;n=99594&amp;c=CORE</link>
					<description>
						<![CDATA[ Aberdeen research has found that although both the mid-market and large sectors have similar performance results and organizational structures for meetings management, large organizations are better positioned for long-term success.]]>				
					</description>
					<author>
						<![CDATA[StarCite]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Productivity 101: Four Things You Need to Know]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99567?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application Indian&amp;n=99567&amp;c=CORE</link>
					<description>
						<![CDATA[ Faster, smarter, more adaptable - these are the hallmarks of highly successful companies. Maximizing productivity is the key to their success. Read this paper to learn what you need to know to be more productive.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Scheduling, Facility, Hoteling Software: Sharing Desks, Offices, Conference Rooms, and Even ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99580?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application Indian&amp;n=99580&amp;c=CORE</link>
					<description>
						<![CDATA[ Desk sharing among mobile workers is known by several names, hoteling, hot-desking, virtual office, etc. Read this paper to learn how to increase office productivity with scheduling, facility, and hoteling software.]]>				
					</description>
					<author>
						<![CDATA[DeskFlex]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application Indian/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application Indian/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[RADVISION - The Core of Video Enabled Unified Communications]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99299?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application Indian&amp;n=99299&amp;c=CORE</link>
					<description>
						<![CDATA[ With today&apos;s global market changing to where outsourcing, tele-working, global customers and suppliers and green initiatives are becoming common place, companies need to look for a new way to communicate.]]>				
					</description>
					<author>
						<![CDATA[RADVISION]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application Indian/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application Indian/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[PODCAST: RADVISION - The Core of Video Enabled Unified Communications]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99300?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application Indian&amp;n=99300&amp;c=CORE</link>
					<description>
						<![CDATA[ With today&apos;s global market changing to where outsourcing, tele-working, global customers and suppliers and green initiatives are becoming common place, companies need to look for a new way to communicate.]]>				
					</description>
					<author>
						<![CDATA[RADVISION]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application Indian/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application Indian/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[CMiC Enterprise - ERP For Construction and Engineering]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98491?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application Indian&amp;n=98491&amp;c=CORE</link>
					<description>
						<![CDATA[ CMiC Enterprise’s exceptional integration capability provides a robust end-to-end platform that delivers additional flexibility, giving your construction or engineering company multi-channel access across your organization.]]>				
					</description>
					<author>
						<![CDATA[CMiC]]>				
					</author>
					<pubDate>
						Tue, 22 Jul 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application Indian/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application Indian/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[IP Enabled Contact Centers: Lowering Costs, Raising the Customer Experience]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93668?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application Indian&amp;n=93668&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center.]]>				
					</description>
					<author>
						<![CDATA[Avaya Inc.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application Indian/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application Indian/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Improving Storage Expansion for Servers and Applications]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98367?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application Indian&amp;n=98367&amp;c=CORE</link>
					<description>
						<![CDATA[ EqualLogic PS Series solutions deliver the benefits of storage consolidation in an intelligent, enterprise-class storage system that is easy to install, manage and grow.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application Indian/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application Indian/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Constellation Energy Group]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97501?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application Indian&amp;n=97501&amp;c=CORE</link>
					<description>
						<![CDATA[ In its quest to fully leverage the new technologies, Constellation energy realized it needed to integrate them to one another, as well as integrate them with other business processes and applications.]]>				
					</description>
					<author>
						<![CDATA[EMC Corporation]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application Indian/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application Indian/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Success Story: Communications - AT &amp; T]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96885?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application Indian&amp;n=96885&amp;c=CORE</link>
					<description>
						<![CDATA[ Cingular wanted to meet a goal of answering 92% of all customer calls before abandonment, without adding staff.  After careful consideration, it chose Informiam to meet that goal.]]>				
					</description>
					<author>
						<![CDATA[Genesys]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application Indian/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application Indian/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Using Real-Time Information to Improve Contact Center Performance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99188?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application Indian&amp;n=99188&amp;c=CORE</link>
					<description>
						<![CDATA[ From this 15-minute podcast, you&apos;ll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center.]]>				
					</description>
					<author>
						<![CDATA[Genesys]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application Indian/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application Indian/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Claims Workstation -- Java-based P &amp; C Claim Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96093?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application Indian&amp;n=96093&amp;c=CORE</link>
					<description>
						<![CDATA[ Claims Workstation quickly delivers a competitive advantage. Its integration of business rules and work management technology streamlines loss notice entry, adjusting, and management.]]>				
					</description>
					<author>
						<![CDATA[Fiserv Insurance Solutions]]>				
					</author>
					<pubDate>
						Fri, 25 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application Indian/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application Indian/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Policy STAR® -- Web-Based P &amp; C Policy Administration]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96102?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application Indian&amp;n=96102&amp;c=CORE</link>
					<description>
						<![CDATA[ Policy STAR is a policy insurance administration solution that helps improve customer satisfaction and operational efficiency.]]>				
					</description>
					<author>
						<![CDATA[Fiserv Insurance Solutions]]>				
					</author>
					<pubDate>
						Fri, 25 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application Indian/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application Indian/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Fiserv Advanced Billing -- Java-Based Insurance Billing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96099?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application Indian&amp;n=96099&amp;c=CORE</link>
					<description>
						<![CDATA[ Fiserv Advanced Billing allows you to define parameters so the system meets your needs, Set payment plans by account types, Personal / Commercial, states, and maximum policy term.]]>				
					</description>
					<author>
						<![CDATA[Fiserv Insurance Solutions]]>				
					</author>
					<pubDate>
						Fri, 25 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application Indian/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application Indian/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Dispatch Direct: Service Call Dispatching]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95824?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application Indian&amp;n=95824&amp;c=CORE</link>
					<description>
						<![CDATA[ Dispatch Direct service call software will help you run and manage your services business or divisions with increased efficiency, productivity and superior customer service.]]>				
					</description>
					<author>
						<![CDATA[Dispatch Direct]]>				
					</author>
					<pubDate>
						Thu, 17 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application Indian/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application Indian/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[eGuide: Web Conferencing Deployment Checklist: Service Selection Criteria]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95896?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application Indian&amp;n=95896&amp;c=CORE</link>
					<description>
						<![CDATA[ To give you a more in-depth look into web conferencing solutions and deployment criteria, we&apos;ve compiled some of the best articles from SearchUnifiedCommunications.com and included them for you in this E-Guide.]]>				
					</description>
					<author>
						<![CDATA[Adobe Systems, Inc.]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application Indian/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application Indian/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[GFI FAXmaker]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95343?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application Indian&amp;n=95343&amp;c=CORE</link>
					<description>
						<![CDATA[ GFI FAXmaker is the leading enterprise quality fax server when it comes to reliability, ease of use and administration, and price.]]>				
					</description>
					<author>
						<![CDATA[GFI Software Ltd.]]>				
					</author>
					<pubDate>
						Fri, 28 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application Indian/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application Indian/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Customer Support solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95018?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application Indian&amp;n=95018&amp;c=CORE</link>
					<description>
						<![CDATA[ ExtraView Customer Support provides controlled access screens where customers and partners may enter problem reports and enhancement requests over the Web.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation]]>				
					</author>
					<pubDate>
						Wed, 19 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application Indian/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application Indian/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Defect Tracker]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95030?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application Indian&amp;n=95030&amp;c=CORE</link>
					<description>
						<![CDATA[ ExtraView Defect Tracker provides controlled access screens where customers and partners may enter problem reports and enhancement requests over the Web.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation]]>				
					</author>
					<pubDate>
						Wed, 19 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application Indian/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application Indian/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[VMware ACE 2 Enterprise Edition: Desktop Virtualization Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94396?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application Indian&amp;n=94396&amp;c=CORE</link>
					<description>
						<![CDATA[ VMware ACE 2 Enterprise Edition delivers desktop virtualization solutions for enterprise users. Use VMware ACE 2 to deploy an ACE virtual machine as an IT managed “virtual laptop” to remote workers, provision controlled desktop images as sandbox environments or run legacy operating systems &amp; applications on an existing PC as you migrate to Vista.]]>				
					</description>
					<author>
						<![CDATA[AMD and VMware, Inc]]>				
					</author>
					<pubDate>
						Tue, 04 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application Indian/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application Indian/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94401?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application Indian&amp;n=94401&amp;c=CORE</link>
					<description>
						<![CDATA[ IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.]]>				
					</description>
					<author>
						<![CDATA[AMD and VMware, Inc]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application Indian/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application Indian/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Cisco 2800 Series]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94263?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application Indian&amp;n=94263&amp;c=CORE</link>
					<description>
						<![CDATA[ The Cisco 2800 Series features the ability to deliver multiple high-quality simultaneous services at wire speed up to multiple T1/E1/xDSL connections.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc.]]>				
					</author>
					<pubDate>
						Thu, 28 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application Indian/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application Indian/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Improving Customer Service in SMBs through Collaborative Tools]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93932?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application Indian&amp;n=93932&amp;c=CORE</link>
					<description>
						<![CDATA[ Employees at SMBs have the same need to collaborate as larger businesses. Advanced collaboration tools have become more affordable, easier to use, and easier to deploy and maintain. Learn how collaboration tools can help your business.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc.]]>				
					</author>
					<pubDate>
						Fri, 22 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application Indian/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application Indian/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Secure Network Gateway]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93901?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application Indian&amp;n=93901&amp;c=CORE</link>
					<description>
						<![CDATA[ Secure Network Gateway provides managed file transfer software that automates the exchange of files between an organization&apos;s business processes and its customers. It establishes an easily scalable automated file transmission gateway, automating file flow for organizations in a variety of industries, including banking, health care and insurance.]]>				
					</description>
					<author>
						<![CDATA[Momentum Systems]]>				
					</author>
					<pubDate>
						Thu, 21 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application Indian/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application Indian/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Unified Communications Offers Value to Small and Medium Businesses: Global Study Indicates  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93804?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application Indian&amp;n=93804&amp;c=CORE</link>
					<description>
						<![CDATA[ This research report explains a survey that asked participants how certain Unified Communications (UC) would affect their operations. The survey included organizations from manufacturing, financial services, and professional services firms.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application Indian/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application Indian/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Unified Communications Offers Value To Small And Medium Businesses: Global Study Indicates  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93806?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application Indian&amp;n=93806&amp;c=CORE</link>
					<description>
						<![CDATA[ This research report explains a survey that asked participants how certain Unified Communications (UC) would affect their operations. This document focuses on the professional services segment of the market.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
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					<![CDATA[Unified Communications Offers Value to Small and Medium Businesses: Global Study Indicates  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93808?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application Indian&amp;n=93808&amp;c=CORE</link>
					<description>
						<![CDATA[ This research report explains a survey that asked participants how certain Unified Communications (UC) would affect their operations. This document focuses only on the financial services segment of the market.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
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					<title>
					<![CDATA[HelpConnection.NET - .NET Help Desk Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/91493?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application Indian&amp;n=91493&amp;c=CORE</link>
					<description>
						<![CDATA[ The HelpConnection.NET solution is a complete, web-based CRM (Customer Relations Management) system. It is a client information, knowledgebase, ticket and communication system! This is an Enterprise Level application that has been built to accept heavy traffic loads, lots of data and still retain speed.]]>				
					</description>
					<author>
						<![CDATA[Expinion.net]]>				
					</author>
					<pubDate>
						Tue, 16 Oct 2007 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[The Myth of Training Return on Investment (ROI)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/91586?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application Indian&amp;n=91586&amp;c=CORE</link>
					<description>
						<![CDATA[ &quot;This is it!&quot; You sold your boss on the idea of calculating Training ROI and this is the case to prove it. Your proposed training project will finally prove the ROI of your training department. With so many proponents shouting the praises of Training ROI, how could you go wrong, especially with this project?]]>				
					</description>
					<author>
						<![CDATA[Gyrus Systems, LC]]>				
					</author>
					<pubDate>
						Mon, 01 Oct 2007 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[M1 - ERP Software for the Small to Medium Manufacturer]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/59609?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application Indian&amp;n=59609&amp;c=CORE</link>
					<description>
						<![CDATA[ M1 by B&amp;G™ is a manufacturing ERP software system specifically designed for small to medium manufacturers including job shops, custom and mixed mode manufacturers and make to order manufacturers. M1 by B&amp;G™ provides total integration and automation from quoting through invoicing and is capable of flexible and fully supported customisation.]]>				
					</description>
					<author>
						<![CDATA[Bowen &amp; Groves]]>				
					</author>
					<pubDate>
						Thu, 02 Oct 2003 00:00:00 EDT				
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