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					<title>
					<![CDATA[eCity Receivables - Accounts Receivable &amp; Collections for .Net2.0]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96415?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application&amp;n=96415&amp;c=CORE</link>
					<description>
						<![CDATA[ eCity Receivables gives you the tools to tighten credit management, automate billing processes, accelerate collections, efficiently apply payments and resolve payment issues.]]>				
					</description>
					<author>
						<![CDATA[SLINGSHOT.]]>				
					</author>
					<pubDate>
						Tue, 26 Aug 2008 00:00:00 EDT				
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					<title>
					<![CDATA[Cisco Unified CRM Connector 3.0.]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99388?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application&amp;n=99388&amp;c=CORE</link>
					<description>
						<![CDATA[ The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Thu, 21 Aug 2008 00:00:00 EDT				
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					<title>
					<![CDATA[Agile Software Lifecycle Management on Demand]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99055?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application&amp;n=99055&amp;c=CORE</link>
					<description>
						<![CDATA[ From an Agile pilot project to enterprise-wide deployment, Rally&apos;s Agile lifecycle management helps thousands of software professionals respond faster to changing customer need by shortening their development cycles. Find out more in this paper.]]>				
					</description>
					<author>
						<![CDATA[Rally Software Development Corp.]]>				
					</author>
					<pubDate>
						Thu, 14 Aug 2008 00:00:00 EDT				
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					<![CDATA[8 Seconds to Capture Attention: Silverpop’s Landing Page Report]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98856?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application&amp;n=98856&amp;c=CORE</link>
					<description>
						<![CDATA[ It’s estimated that up to 50 percent of visitors to landing pages will bail in the first eight seconds. This evaluation explains how putting more effort on nurturing recipients once they hit those landing pages would be time and money well spent.]]>				
					</description>
					<author>
						<![CDATA[Silverpop Systems Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[Entitlement Management Meets the Network]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99403?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application&amp;n=99403&amp;c=CORE</link>
					<description>
						<![CDATA[ Entitlement management promises granular access control across multiple applications while bolstering security and easing IT operations simultaneously.]]>				
					</description>
					<author>
						<![CDATA[Rohati Systems]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
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					<title>
					<![CDATA[TechTarget 2008 Media Consumption Benchmark Report: Perception versus Reality of the IT Pro ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99515?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application&amp;n=99515&amp;c=CORE</link>
					<description>
						<![CDATA[ This report benchmarks the similarities and dissimilarities between IT pros and IT marketers when it comes to their media use preferences.]]>				
					</description>
					<author>
						<![CDATA[TechTarget]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
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					<![CDATA[Technology Buying and Media Consumption Benchmarking Survey]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99484?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application&amp;n=99484&amp;c=CORE</link>
					<description>
						<![CDATA[ This report shows an unexpected tendency in technology buying research toward software downloads as the top online media type used by technology professionals - coupled with high usage and effectiveness rankings for attending live conferences.]]>				
					</description>
					<author>
						<![CDATA[TechTarget]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
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					<![CDATA[Extraprise CRM Support Survey Report]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98908?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application&amp;n=98908&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper summarizes the results of the survey that was conducted at the Oracle Applications User Group’s COLLABORATE 08 conference in April 2008.]]>				
					</description>
					<author>
						<![CDATA[Extraprise Group, Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
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					<![CDATA[RADVISION - The Core of Video Enabled Unified Communications]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99299?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application&amp;n=99299&amp;c=CORE</link>
					<description>
						<![CDATA[ With today&apos;s global market changing to where outsourcing, tele-working, global customers and suppliers and green initiatives are becoming common place, companies need to look for a new way to communicate.]]>				
					</description>
					<author>
						<![CDATA[RADVISION]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
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					<title>
					<![CDATA[PODCAST: RADVISION - The Core of Video Enabled Unified Communications]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99300?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application&amp;n=99300&amp;c=CORE</link>
					<description>
						<![CDATA[ With today&apos;s global market changing to where outsourcing, tele-working, global customers and suppliers and green initiatives are becoming common place, companies need to look for a new way to communicate.]]>				
					</description>
					<author>
						<![CDATA[RADVISION]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
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					<title>
					<![CDATA[CMiC Enterprise - ERP For Construction and Engineering]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98491?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application&amp;n=98491&amp;c=CORE</link>
					<description>
						<![CDATA[ CMiC Enterprise’s exceptional integration capability provides a robust end-to-end platform that delivers additional flexibility, giving your construction or engineering company multi-channel access across your organization.]]>				
					</description>
					<author>
						<![CDATA[CMiC.]]>				
					</author>
					<pubDate>
						Tue, 22 Jul 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Whatever Happened to Service?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97854?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application&amp;n=97854&amp;c=CORE</link>
					<description>
						<![CDATA[ After investigating the market, Quality Store selected an integrated retail scheduling system from SERVICEPower that provides guaranteed client and customer service results.]]>				
					</description>
					<author>
						<![CDATA[SERVICEPower.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Guide to Managing VoIP Performance in Converged Networks: Will Your Network be Able to Cope?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97675?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application&amp;n=97675&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper describes how to best plan for a successful implementation and optimal performance for applications across the board.]]>				
					</description>
					<author>
						<![CDATA[NetScout Systems, Inc.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[SCOPIA Connector for Microsoft Office Communications Server (OCS) 2007]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97694?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application&amp;n=97694&amp;c=CORE</link>
					<description>
						<![CDATA[ The new SCOPIA OCS 2007 Connector enhances the Microsoft solution providing the capability for Office Communicator users to participate in conferences with standards-based video conferencing systems and devices.]]>				
					</description>
					<author>
						<![CDATA[RADVISION]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
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					<![CDATA[SCOPIA Connector for IBM Lotus Sametime]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97691?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application&amp;n=97691&amp;c=CORE</link>
					<description>
						<![CDATA[ RADVISION’s SCOPIA Conferencing Platform with SCOPIA Desktop brings advanced conferencing capability to IBM’s next generation unified communications enhancing the instant messaging and conferencing capabilities of Lotus Sametime.]]>				
					</description>
					<author>
						<![CDATA[RADVISION]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
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					<![CDATA[SCOPIA Conferencing Platform for IBM® Lotus® Sametime®]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97690?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application&amp;n=97690&amp;c=CORE</link>
					<description>
						<![CDATA[ The SCOPIA Conferencing Platform with SCOPIA Desktop enables users to create and initiate multiparty audio and video conferences directly from within Lotus Sametime.]]>				
					</description>
					<author>
						<![CDATA[RADVISION]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
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					<![CDATA[SCOPIA Connector for Microsoft Office Communications Server 2007]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97699?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application&amp;n=97699&amp;c=CORE</link>
					<description>
						<![CDATA[ RADVISION is extending its support of the Microsoft unified communications product line with the new SCOPIA Microsoft Office Communications Server (OCS) 2007 Connector.]]>				
					</description>
					<author>
						<![CDATA[RADVISION]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
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					<![CDATA[Remote Support Service]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96807?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application&amp;n=96807&amp;c=CORE</link>
					<description>
						<![CDATA[ GoToAssist is consistently chosen by customers due to a faster time to connect with end users, faster time to resolve support incidents and overall ease of use.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online-GotoAssist]]>				
					</author>
					<pubDate>
						Thu, 22 May 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Using Real-Time Information to Improve Contact Center Performance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99188?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application&amp;n=99188&amp;c=CORE</link>
					<description>
						<![CDATA[ From this 15-minute podcast, you&apos;ll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center.]]>				
					</description>
					<author>
						<![CDATA[Genesys Co.]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Success Story: Communications - AT &amp; T]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96885?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application&amp;n=96885&amp;c=CORE</link>
					<description>
						<![CDATA[ The company wanted to meet a goal of answering 92% of all customer calls before abandonment, without adding staff.]]>				
					</description>
					<author>
						<![CDATA[Genesys Co.]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
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					<![CDATA[How to Translate Good Service into Market-Share Advantage]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96797?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application&amp;n=96797&amp;c=CORE</link>
					<description>
						<![CDATA[ This research brief addresses 1 of the 6 key strategic issues: How to Translate Good Service into Market-Share Advantage.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online-GotoAssist]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
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					<![CDATA[The Support Impacts of Technical Complexity on Margins and Customer Satisfaction]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96798?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application&amp;n=96798&amp;c=CORE</link>
					<description>
						<![CDATA[ This Research Brief addresses 1 of the 6 key strategic issues: The Support Impacts of Technical Complexity on Margins and Customer Satisfaction.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online-GotoAssist]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
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					<![CDATA[Making Life Simpler for Remote and Mobile Workers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96812?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application&amp;n=96812&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn why Citrix® GoToMyPC® Corporate is the most secure, cost-effective and easiest-to-manage solution for providing remote access to the desktop.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online - GotoMyPC]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Claims Workstation -- Java-based P &amp; C Claim Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96093?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application&amp;n=96093&amp;c=CORE</link>
					<description>
						<![CDATA[ Claims Workstation quickly delivers a competitive advantage. Its integration of business rules and work management technology streamlines loss notice entry, adjusting, and management.]]>				
					</description>
					<author>
						<![CDATA[Fiserv Insurance Solutions.]]>				
					</author>
					<pubDate>
						Fri, 25 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Policy STAR® -- Web-Based P &amp; C Policy Administration]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96102?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application&amp;n=96102&amp;c=CORE</link>
					<description>
						<![CDATA[ Policy STAR is a policy insurance administration solution that helps improve customer satisfaction and operational efficiency.]]>				
					</description>
					<author>
						<![CDATA[Fiserv Insurance Solutions.]]>				
					</author>
					<pubDate>
						Fri, 25 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Fiserv Advanced Billing -- Java-Based Insurance Billing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96099?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application&amp;n=96099&amp;c=CORE</link>
					<description>
						<![CDATA[ Fiserv Advanced Billing allows you to define parameters so the system meets your needs, Set payment plans by account types, Personal / Commercial, states, and maximum policy term.]]>				
					</description>
					<author>
						<![CDATA[Fiserv Insurance Solutions.]]>				
					</author>
					<pubDate>
						Fri, 25 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[GFI FAXmaker]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95343?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application&amp;n=95343&amp;c=CORE</link>
					<description>
						<![CDATA[ GFI FAXmaker is the leading enterprise quality fax server when it comes to reliability, ease of use and administration, and price.]]>				
					</description>
					<author>
						<![CDATA[GFI Software, Inc.]]>				
					</author>
					<pubDate>
						Fri, 28 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Customer Support solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95018?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application&amp;n=95018&amp;c=CORE</link>
					<description>
						<![CDATA[ ExtraView Customer Support provides controlled access screens where customers and partners may enter problem reports and enhancement requests over the Web.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation.]]>				
					</author>
					<pubDate>
						Wed, 19 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Defect Tracker]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95030?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application&amp;n=95030&amp;c=CORE</link>
					<description>
						<![CDATA[ ExtraView Defect Tracker provides controlled access screens where customers and partners may enter problem reports and enhancement requests over the Web.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation.]]>				
					</author>
					<pubDate>
						Wed, 19 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[VMware ACE 2 Enterprise Edition: Desktop Virtualization Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94396?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application&amp;n=94396&amp;c=CORE</link>
					<description>
						<![CDATA[ VMware ACE 2 Enterprise Edition delivers desktop virtualization solutions for enterprise users. Use VMware ACE 2 to deploy an ACE virtual machine as an IT managed “virtual laptop” to remote workers, provision controlled desktop images as sandbox environments or run legacy operating systems &amp; applications on an existing PC as you migrate to Vista.]]>				
					</description>
					<author>
						<![CDATA[AMD and VMware, Inc]]>				
					</author>
					<pubDate>
						Tue, 04 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94401?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application&amp;n=94401&amp;c=CORE</link>
					<description>
						<![CDATA[ IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.]]>				
					</description>
					<author>
						<![CDATA[AMD and VMware, Inc]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Improving Customer Service in SMBs through Collaborative Tools]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93932?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application&amp;n=93932&amp;c=CORE</link>
					<description>
						<![CDATA[ Getting a business team to work together no longer depends on occupying conference rooms, much less on managers leading huddles or shift briefings.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 22 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Secure Network Gateway]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93901?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application&amp;n=93901&amp;c=CORE</link>
					<description>
						<![CDATA[ Secure Network Gateway provides managed file transfer software that automates the exchange of files between an organization&apos;s business processes and its customers. It establishes an easily scalable automated file transmission gateway, automating file flow for organizations in a variety of industries, including banking, health care and insurance.]]>				
					</description>
					<author>
						<![CDATA[Momentum  Systems]]>				
					</author>
					<pubDate>
						Thu, 21 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Managing Security on Mobile Phones]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/92703?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application&amp;n=92703&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper describes the challenges of provisioning and managing security in mobile phone environments and how a well-designed deployment system can alleviate these challenges.]]>				
					</description>
					<author>
						<![CDATA[Nokia.]]>				
					</author>
					<pubDate>
						Fri, 11 Jan 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Forum Management for Complex Business Requirements]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/91065?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application&amp;n=91065&amp;c=CORE</link>
					<description>
						<![CDATA[ The FORUM Management Series is program management software for organizations offering program services, including training and education, events, publications, and membership management. These highly specialized program services provide companies with completely integrated marketing, sales, operations, e-commerce, and accounting solutions.]]>				
					</description>
					<author>
						<![CDATA[Gurango Software Corporation]]>				
					</author>
					<pubDate>
						Tue, 02 Oct 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Myth of Training Return on Investment (ROI)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/91586?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application&amp;n=91586&amp;c=CORE</link>
					<description>
						<![CDATA[ &quot;This is it!&quot; You sold your boss on the idea of calculating Training ROI and this is the case to prove it. Your proposed training project will finally prove the ROI of your training department. With so many proponents shouting the praises of Training ROI, how could you go wrong, especially with this project?]]>				
					</description>
					<author>
						<![CDATA[Gyrus Systems, LC]]>				
					</author>
					<pubDate>
						Mon, 01 Oct 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Not-For-Profits in Search of Member Management and Event Registration]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/91617?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application&amp;n=91617&amp;c=CORE</link>
					<description>
						<![CDATA[ It’s obvious that technology can provide solutions that save time and money, enabling you to do more for less. A bewildering variety of choices face you when you choose technology today. This document explores the ten essential things to keep in mind as you make choices about the right software for your organization.]]>				
					</description>
					<author>
						<![CDATA[Wild Apricot]]>				
					</author>
					<pubDate>
						Mon, 01 Oct 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Live! Interviews Online: Don &apos; t chat or blog - Interview! -Engage your users live and online]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/90597?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application&amp;n=90597&amp;c=CORE</link>
					<description>
						<![CDATA[ Live! Interviews Online hosted service adds the power of moderated, interactive, interviews to your website quickly and inexpensively. Don&apos;t chat or blog - Interview!  Listen to your customers, feature your products, meet your clients, talk with your members, &amp; respond to your stockholders. It is affordable, quick to launch, &amp; easy to manage.]]>				
					</description>
					<author>
						<![CDATA[Forum One Communications]]>				
					</author>
					<pubDate>
						Sat, 01 Sep 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[White Paper: F5 FirePass Endpoint Security]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95692?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application&amp;n=95692&amp;c=CORE</link>
					<description>
						<![CDATA[ Endpoint security has become an increasing concern. It is no longer enough to protect your assets from an unknown malicious intruder. Organizations need to protect against trusted employees connecting from outside of the office.  Learn more about how you can ensure your infrastructure remains protected.]]>				
					</description>
					<author>
						<![CDATA[F5 Networks]]>				
					</author>
					<pubDate>
						Sun, 01 Apr 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Astute Solutions and AberdeenGroup Benchmark Report: The Contact Center as a Profit Center ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/85731?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application&amp;n=85731&amp;c=CORE</link>
					<description>
						<![CDATA[ This Aberdeen Group benchmark report summarizes research conducted with call center, customer experience, and operations executives at over 150 companies. It outlines strategies, technology investments, practices, and innovations of best-in-class contact centers, and recommends specific improvement activities to help achieve contact center goals.]]>				
					</description>
					<author>
						<![CDATA[Astute Solutions]]>				
					</author>
					<pubDate>
						Wed, 01 Nov 2006 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Sage Accpac: Scalable ERP solutions for Small/Mid-sized Businesses]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/82409?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application&amp;n=82409&amp;c=CORE</link>
					<description>
						<![CDATA[ Sage Accpac ERP system is a robust accounting and operations system for small and midsized businesses.  You can create a perfect fit for your business by opting for only the modules you need now, then integrating additional functionality as you grow.  With our full range of applications, you have the ability to streamline your entire enterprise.]]>				
					</description>
					<author>
						<![CDATA[Sage Software Inc.]]>				
					</author>
					<pubDate>
						Tue, 16 May 2006 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Astea Alliance Application Extensions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/77214?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application&amp;n=77214&amp;c=CORE</link>
					<description>
						<![CDATA[ Application Extensions include: Analytic facilities, which provide real-time analysis of business performance; Customer portals, allowing access to timely &amp; accurate data about customer account or service orders; &amp; Mobile capabilities, that empower field forces to fully participate in corporate goals for revenue optimization &amp; customer retention.]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Wed, 07 Sep 2005 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Astea Alliance Service Management Suite]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/77202?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application&amp;n=77202&amp;c=CORE</link>
					<description>
						<![CDATA[ Astea Alliance service management suite integrates &amp; optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, &amp; Sales &amp; Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Wed, 07 Sep 2005 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Real-Time Field Force Optimization: Dynamic Scheduling &amp; Dispatch as SLM Best Practice]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/77213?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application&amp;n=77213&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explores how the use of scheduling technology can help companies attain and extend the benefits of SLM by providing service-aware dispatching tools that can greatly improve the efficiency of technicians and dispatchers alike--simultaneously improving service levels and reducing cost.]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Thu, 01 Sep 2005 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ePowerCenter - Customer Relationship Management and Interaction Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/72594?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application&amp;n=72594&amp;c=CORE</link>
					<description>
						<![CDATA[ ePowerCenter is an award-winning CRM customer service and support, contact center automation, and interaction management solution designed to address the unique needs of consumer-focused companies and their contact centers.  It is behind high-impact technical and business results at Global 1000 companies across numerous vertical markets.]]>				
					</description>
					<author>
						<![CDATA[Astute Solutions]]>				
					</author>
					<pubDate>
						Fri, 04 Feb 2005 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call application/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Workforce Management: Optimizing Performance for Superior Customer Service]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/70906?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application&amp;n=70906&amp;c=CORE</link>
					<description>
						<![CDATA[ Of the myriad pressures faced by call center managers in today&apos;s customer-centric business environments, staffing remains the most challenging. It&apos;s no wonder that up to 75% of call center costs revolve around personnel. These challenges are forcing contact center managers to seriously consider the way they manage their workforces.]]>				
					</description>
					<author>
						<![CDATA[CRMindustry.com]]>				
					</author>
					<pubDate>
						Mon, 01 Mar 2004 00:00:00 EST				
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					<![CDATA[Service Lifecycle Management Goes Mobile: Taking Field Service Applications into the Field]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/63293?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application&amp;n=63293&amp;c=CORE</link>
					<description>
						<![CDATA[ The paper will discuss the direct value of the mobile applications, and also explore the ability for mobile technology to drive SLM changes into the business to get the highest value and satisfaction out of every customer interaction.]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Thu, 01 Jan 2004 00:00:00 EST				
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					<title>
					<![CDATA[M1 - ERP Software for the Small to Medium Manufacturer]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/59609?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application&amp;n=59609&amp;c=CORE</link>
					<description>
						<![CDATA[ M1 by B&amp;G™ is a manufacturing ERP software system specifically designed for small to medium manufacturers including job shops, custom and mixed mode manufacturers and make to order manufacturers. M1 by B&amp;G™ provides total integration and automation from quoting through invoicing and is capable of flexible and fully supported customisation.]]>				
					</description>
					<author>
						<![CDATA[Bowen &amp; Groves]]>				
					</author>
					<pubDate>
						Thu, 02 Oct 2003 00:00:00 EDT				
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					<title>
					<![CDATA[ServiceCEO Enterprise--Multi-site Service Organization Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/59188?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application&amp;n=59188&amp;c=CORE</link>
					<description>
						<![CDATA[ ServiceCEO Enterprise enables you to have total control over your multi-site service organization, all using one centralized database. It is perfect for the franchisor that needs to handle multiple companies, locations, and/or branches.  You&apos;ll be able to be more efficiently and with fewer people—meaning you&apos;ll be able to run it more profitably.]]>				
					</description>
					<author>
						<![CDATA[Insight Direct]]>				
					</author>
					<pubDate>
						Tue, 02 Sep 2003 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/25250?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call application&amp;n=25250&amp;c=CORE</link>
					<description>
						<![CDATA[ CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident submission through investigation to a final resolution, CustomerWise refines your support process and increases efficiency and productivity.]]>				
					</description>
					<author>
						<![CDATA[TechExcel, Inc.]]>				
					</author>
					<pubDate>
						Wed, 03 Jul 2002 00:00:00 EDT				
					</pubDate>
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