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	Conference Call tools  - KnowledgeStorm
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	KnowledgeStorm
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	Copyright &amp;#169; 2008<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<title>
					<![CDATA[Editorial: Welcome to Archiving Hell]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99991?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call tools&amp;n=99991&amp;c=CORE</link>
					<description>
						<![CDATA[ So you have an email archiving system in place and the archived missives and related attachments are safely tucked away on a content-addressed storage (CAS) or similarly secure storage system.]]>				
					</description>
					<author>
						<![CDATA[Storage Magazine]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Security Implications of the Virtualized DataCenter]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99817?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call tools&amp;n=99817&amp;c=CORE</link>
					<description>
						<![CDATA[ The concept that virtual operating environments are just as secure as their physical counterparts can be a very expensive and destructive fallacy. Read why Today&apos;s system and security administrators need to begin focusing on virtual security.]]>				
					</description>
					<author>
						<![CDATA[F5 Networks.]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99759?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call tools&amp;n=99759&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals.]]>				
					</description>
					<author>
						<![CDATA[Genesys Co.]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Using RTPM to Find an I/O Performance Bottleneck in Apache Struts 1]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99895?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call tools&amp;n=99895&amp;c=CORE</link>
					<description>
						<![CDATA[ The Apache struts1 package is analyzed under load in this demonstration of Azul&apos;s REALTime Performance Monitor (RTPM) tool.]]>				
					</description>
					<author>
						<![CDATA[Azul Systems, Inc]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[eGuide: Virtualization Management - Best Practices, Market Trends]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99718?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call tools&amp;n=99718&amp;c=CORE</link>
					<description>
						<![CDATA[ As enterprises embrace virtualization, IT sees a need for better management tools for this new technology. In this E-Guide from SearchServerVirtualization.com learn about monitoring physical and virtual environments and other issues concerning IT.]]>				
					</description>
					<author>
						<![CDATA[HP, Citrix, and Intel]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100523?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call tools&amp;n=100523&amp;c=CORE</link>
					<description>
						<![CDATA[ On-demand remote support solutions address the inadequacies of web tools, e-mail, and phone-based approaches to quality customer care. This paper helps anyone responsible for improving customer experience using affordable technology solutions.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Editorial: People and Power]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100810?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call tools&amp;n=100810&amp;c=CORE</link>
					<description>
						<![CDATA[ Those of us who work for tech magazines are sometimes accused of looking beyond the horizon too often. There may be some truth to that, but part of our job is trying to discern the future.]]>				
					</description>
					<author>
						<![CDATA[Storage Magazine]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Editor &apos; s Letter: Triumphant]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100848?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call tools&amp;n=100848&amp;c=CORE</link>
					<description>
						<![CDATA[ Celebrating Midmarket IT Success.]]>				
					</description>
					<author>
						<![CDATA[CIO Decisions]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Know your Endpoints: Protect your resources with device identification]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99842?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call tools&amp;n=99842&amp;c=CORE</link>
					<description>
						<![CDATA[ Endpoint security is an increasing concern. It is no longer enough to protect your assets from an unknown malicious intruder. Organizations need to protect against trusted employees connecting from outside of the office. Learn more in this white paper.]]>				
					</description>
					<author>
						<![CDATA[F5 Networks.]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Is Your Vendor a Sitting Duck?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100207?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call tools&amp;n=100207&amp;c=CORE</link>
					<description>
						<![CDATA[ Security managers are asking pure-play vendors questions about their viability.]]>				
					</description>
					<author>
						<![CDATA[Information Security Magazine]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Legal Toolkit for Storage Systems]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99682?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call tools&amp;n=99682&amp;c=CORE</link>
					<description>
						<![CDATA[ There&apos;s currently no all-encompassing ediscovery tool on the market. Here&apos;s a guide to some tools that cover different parts of the process.]]>				
					</description>
					<author>
						<![CDATA[Storage Magazine]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[eCity Receivables - Accounts Receivable &amp; Collections for .Net2.0]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96415?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call tools&amp;n=96415&amp;c=CORE</link>
					<description>
						<![CDATA[ eCity Receivables gives you the tools to tighten credit management, automate billing processes, accelerate collections, efficiently apply payments and resolve payment issues.]]>				
					</description>
					<author>
						<![CDATA[SLINGSHOT.]]>				
					</author>
					<pubDate>
						Tue, 26 Aug 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call tools/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Email Management in Today &apos; s Regulatory Environment - Reasons and ROI Benefits]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98701?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call tools&amp;n=98701&amp;c=CORE</link>
					<description>
						<![CDATA[ Email has become the lifeblood of business, more than any other means of communication and any business tool, companies rely on electronic messages for running virtually every aspect of their enterprises.]]>				
					</description>
					<author>
						<![CDATA[Kroll OnTrack]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Jobfox Stays ahead of Brisk Growth with Customer Self-Service]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99577?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call tools&amp;n=99577&amp;c=CORE</link>
					<description>
						<![CDATA[ In this case study, Jobfox was looking for a customer service system with self-service capabilities, automation and reporting. Learn how Parature Customer Service software was the solution with its ease of use and maintenance, and rapid deployment.]]>				
					</description>
					<author>
						<![CDATA[Parature Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call tools/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[TechTarget 2008 Media Consumption Benchmark Report: Perception versus Reality of the IT Pro ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99515?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call tools&amp;n=99515&amp;c=CORE</link>
					<description>
						<![CDATA[ This report benchmarks the similarities and dissimilarities between IT pros and IT marketers when it comes to their media use preferences.]]>				
					</description>
					<author>
						<![CDATA[TechTarget]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call tools/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Extraprise CRM Support Survey Report]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98908?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call tools&amp;n=98908&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper summarizes the results of the survey that was conducted at the Oracle Applications User Group’s COLLABORATE 08 conference in April 2008.]]>				
					</description>
					<author>
						<![CDATA[Extraprise Group, Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call tools/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Technology Buying and Media Consumption Benchmarking Survey]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99484?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call tools&amp;n=99484&amp;c=CORE</link>
					<description>
						<![CDATA[ This report shows an unexpected tendency in technology buying research toward software downloads as the top online media type used by technology professionals - coupled with high usage and effectiveness rankings for attending live conferences.]]>				
					</description>
					<author>
						<![CDATA[TechTarget]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Productivity 101: Four Things You Need to Know]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99567?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call tools&amp;n=99567&amp;c=CORE</link>
					<description>
						<![CDATA[ Faster, smarter, more adaptable - these are the hallmarks of highly successful companies. Maximizing productivity is the key to their success. Read this paper to learn what you need to know to be more productive.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Scheduling, Facility, Hoteling Software: Sharing Desks, Offices, Conference Rooms, and Even ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99580?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call tools&amp;n=99580&amp;c=CORE</link>
					<description>
						<![CDATA[ Desk sharing among mobile workers is known by several names, hoteling, hot-desking, virtual office, etc. Read this paper to learn how to increase office productivity with scheduling, facility, and hoteling software.]]>				
					</description>
					<author>
						<![CDATA[DeskFlex]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Mid-market Meetings Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99594?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call tools&amp;n=99594&amp;c=CORE</link>
					<description>
						<![CDATA[ Aberdeen research has found that although both the mid-market and large sectors have similar performance results and organizational structures for meetings management, large organizations are better positioned for long-term success.]]>				
					</description>
					<author>
						<![CDATA[StarCite]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[RADVISION - The Core of Video Enabled Unified Communications]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99299?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call tools&amp;n=99299&amp;c=CORE</link>
					<description>
						<![CDATA[ With today&apos;s global market changing to where outsourcing, tele-working, global customers and suppliers and green initiatives are becoming common place, companies need to look for a new way to communicate.]]>				
					</description>
					<author>
						<![CDATA[RADVISION]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
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					<title>
					<![CDATA[PODCAST: RADVISION - The Core of Video Enabled Unified Communications]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99300?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call tools&amp;n=99300&amp;c=CORE</link>
					<description>
						<![CDATA[ With today&apos;s global market changing to where outsourcing, tele-working, global customers and suppliers and green initiatives are becoming common place, companies need to look for a new way to communicate.]]>				
					</description>
					<author>
						<![CDATA[RADVISION]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[CMiC Enterprise - ERP For Construction and Engineering]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98491?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call tools&amp;n=98491&amp;c=CORE</link>
					<description>
						<![CDATA[ CMiC Enterprise’s exceptional integration capability provides a robust end-to-end platform that delivers additional flexibility, giving your construction or engineering company multi-channel access across your organization.]]>				
					</description>
					<author>
						<![CDATA[CMiC.]]>				
					</author>
					<pubDate>
						Tue, 22 Jul 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Help Desk Warning Signs: Is it Time to Consider Outsourcing?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93069?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call tools&amp;n=93069&amp;c=CORE</link>
					<description>
						<![CDATA[ There are many warning signs that indicate your organization might not be operating at its best. Even a help desk that receives minimal user complaints and experiences low call volumes can project signals that scream, &quot;Danger ahead!&quot; Learn the signs that signify when it might be time to consider an outsourced support solution.]]>				
					</description>
					<author>
						<![CDATA[ABS Associates Inc.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Case Study: Children’s Memorial Hospital]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98591?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call tools&amp;n=98591&amp;c=CORE</link>
					<description>
						<![CDATA[ In this case study Children’s Memorial Hospital engaged ABS to provide a variety of consulting services. Learn how ABS optimized the hospital’s help desk support system, and cut the figures for monthly average abandoned calls and open tickets in half.]]>				
					</description>
					<author>
						<![CDATA[ABS Associates Inc.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ExtraView IT HelpDesk]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95023?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call tools&amp;n=95023&amp;c=CORE</link>
					<description>
						<![CDATA[ ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation.]]>				
					</author>
					<pubDate>
						Tue, 20 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Fiserv Advanced Billing -- Java-Based Insurance Billing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96099?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call tools&amp;n=96099&amp;c=CORE</link>
					<description>
						<![CDATA[ Fiserv Advanced Billing allows you to define parameters so the system meets your needs, Set payment plans by account types, Personal / Commercial, states, and maximum policy term.]]>				
					</description>
					<author>
						<![CDATA[Fiserv Insurance Solutions.]]>				
					</author>
					<pubDate>
						Fri, 25 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Forrester Wave: Service Desk Management Tools, Q2 2008]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96144?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call tools&amp;n=96144&amp;c=CORE</link>
					<description>
						<![CDATA[ This Forrester research brief reviews the strengths and weaknesses of top service desk management tool vendors like HP, CA, IBM, and BMC.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Mon, 07 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Defect Tracker]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95030?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call tools&amp;n=95030&amp;c=CORE</link>
					<description>
						<![CDATA[ ExtraView Defect Tracker provides controlled access screens where customers and partners may enter problem reports and enhancement requests over the Web.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation.]]>				
					</author>
					<pubDate>
						Wed, 19 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Akamai Digital Asset Solutions for the Media and Entertainment Industry]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94499?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call tools&amp;n=94499&amp;c=CORE</link>
					<description>
						<![CDATA[ Akamai&apos;s Media Delivery Solution has helped leading media &amp; entertainment companies such as CBS, Viacom, Apple and Warner Music execute profitable digital media strategies and successful online events.]]>				
					</description>
					<author>
						<![CDATA[Akamai Technologies.]]>				
					</author>
					<pubDate>
						Thu, 06 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Improving Customer Service in SMBs through Collaborative Tools]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93932?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call tools&amp;n=93932&amp;c=CORE</link>
					<description>
						<![CDATA[ Employees at SMBs have the same need to collaborate as larger businesses. Advanced collaboration tools have become more affordable, easier to use, and easier to deploy and maintain. Learn how collaboration tools can help your business.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 22 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Unified Communications Offers Value To Small And Medium Businesses: Global Study Indicates  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93806?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call tools&amp;n=93806&amp;c=CORE</link>
					<description>
						<![CDATA[ This research report explains a survey that asked participants how certain Unified Communications (UC) would affect their operations. This document focuses on the professional services segment of the market.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Unified Communications Offers Value to Small and Medium Businesses: Global Study Indicates  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93808?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call tools&amp;n=93808&amp;c=CORE</link>
					<description>
						<![CDATA[ This research report explains a survey that asked participants how certain Unified Communications (UC) would affect their operations. This document focuses only on the financial services segment of the market.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Part 1: Basic Storage and Networking Terms]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97825?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call tools&amp;n=97825&amp;c=CORE</link>
					<description>
						<![CDATA[ Greg begins with an introduction to storage and networking terminology, which helps to demystify complicating acronyms and other jargon used by storage and networking specialists.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Part 2: Challenges to Data Center Storage and Networking]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97826?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call tools&amp;n=97826&amp;c=CORE</link>
					<description>
						<![CDATA[ Schulz discusses threats, challenges and new strategies effecting storage and networking performance and capacity.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Part 3: New Strategies for Data Center Storage and Networking]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97827?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call tools&amp;n=97827&amp;c=CORE</link>
					<description>
						<![CDATA[ New products and strategies in data storage and networking, including storage virtualization, IP and Fiber Channel hybrids and the evolution of hard disk drive storage.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Unified Communications Offers Value to Small and Medium Businesses: Global Study Indicates  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93804?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call tools&amp;n=93804&amp;c=CORE</link>
					<description>
						<![CDATA[ This research report explains a survey that asked participants how certain Unified Communications (UC) would affect their operations. The survey included organizations from manufacturing, financial services, and professional services firms.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Myth of Training Return on Investment (ROI)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/91586?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call tools&amp;n=91586&amp;c=CORE</link>
					<description>
						<![CDATA[ &quot;This is it!&quot; You sold your boss on the idea of calculating Training ROI and this is the case to prove it. Your proposed training project will finally prove the ROI of your training department. With so many proponents shouting the praises of Training ROI, how could you go wrong, especially with this project?]]>				
					</description>
					<author>
						<![CDATA[Gyrus Systems, LC]]>				
					</author>
					<pubDate>
						Mon, 01 Oct 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Akamai Digital Asset Solutions for the Media and Entertainment Industry]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/87034?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call tools&amp;n=87034&amp;c=CORE</link>
					<description>
						<![CDATA[ If you provide anytime-anywhere online media, you have to overcome irregular traffic, large file sizes, and unpredictable Internet conditions to deliver your media assets quickly and effectively.  Akamai Digital Asset Solutions help companies such as CBS, Viacom, Sony Computer Entertainment, and Starz Entertainment Group overcome these challenges.]]>				
					</description>
					<author>
						<![CDATA[Akamai Technologies]]>				
					</author>
					<pubDate>
						Wed, 11 Apr 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Multi-Channel Call Center Agent - Reality or Myth? - an AberdeenGroup Report sponsored  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/89897?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call tools&amp;n=89897&amp;c=CORE</link>
					<description>
						<![CDATA[ Read how AberdeenGroup&apos;s research, which represents a strong cross-section of industry, clearly shows that Best-in-Class companies are moving to multiple channel agent support. To achieve this, companies should look at implementing the recommendations found in this white paper.]]>				
					</description>
					<author>
						<![CDATA[Astute Solutions]]>				
					</author>
					<pubDate>
						Sun, 01 Apr 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Mobilizing Your Workforce - The Powerful Differentiator - Including Information from &quot; The  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/82906?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call tools&amp;n=82906&amp;c=CORE</link>
					<description>
						<![CDATA[ According to Aberdeen, companies that have deployed mobile field service solutions have realized, on average, 27% improvement in worker productivity, 19% increase in customer satisfaction/retention, 17% increase in overall profitability, and 13% increase in service revenues. Are you interested in achieving results like these?]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 May 2006 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Astea Alliance Service Management Suite]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/77202?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call tools&amp;n=77202&amp;c=CORE</link>
					<description>
						<![CDATA[ Astea Alliance service management suite integrates &amp; optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, &amp; Sales &amp; Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Wed, 07 Sep 2005 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Astea Alliance Application Extensions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/77214?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call tools&amp;n=77214&amp;c=CORE</link>
					<description>
						<![CDATA[ Application Extensions include: Analytic facilities, which provide real-time analysis of business performance; Customer portals, allowing access to timely &amp; accurate data about customer account or service orders; &amp; Mobile capabilities, that empower field forces to fully participate in corporate goals for revenue optimization &amp; customer retention.]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Wed, 07 Sep 2005 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Real-Time Field Force Optimization: Dynamic Scheduling &amp; Dispatch as SLM Best Practice]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/77213?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call tools&amp;n=77213&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explores how the use of scheduling technology can help companies attain and extend the benefits of SLM by providing service-aware dispatching tools that can greatly improve the efficiency of technicians and dispatchers alike--simultaneously improving service levels and reducing cost.]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Thu, 01 Sep 2005 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ePowerCenter - Customer Relationship Management and Interaction Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/72594?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call tools&amp;n=72594&amp;c=CORE</link>
					<description>
						<![CDATA[ ePowerCenter is an award-winning CRM customer service and support, contact center automation, and interaction management solution designed to address the unique needs of consumer-focused companies and their contact centers.  It is behind high-impact technical and business results at Global 1000 companies across numerous vertical markets.]]>				
					</description>
					<author>
						<![CDATA[Astute Solutions]]>				
					</author>
					<pubDate>
						Fri, 04 Feb 2005 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Conference Call tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[OASIS Property and Casualty; Claims Processing System]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/63653?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call tools&amp;n=63653&amp;c=CORE</link>
					<description>
						<![CDATA[ OASIS P&amp;C is a component-based, fully integrated insurance processing system, that supports full-service property and casualty insurance companies; third party claims administrators; and self-insured entities competing in today&apos;s vigorous markets.]]>				
					</description>
					<author>
						<![CDATA[Delphi Technology, Inc.]]>				
					</author>
					<pubDate>
						Wed, 03 Mar 2004 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[M1 - ERP Software for the Small to Medium Manufacturer]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/59609?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call tools&amp;n=59609&amp;c=CORE</link>
					<description>
						<![CDATA[ M1 by B&amp;G™ is a manufacturing ERP software system specifically designed for small to medium manufacturers including job shops, custom and mixed mode manufacturers and make to order manufacturers. M1 by B&amp;G™ provides total integration and automation from quoting through invoicing and is capable of flexible and fully supported customisation.]]>				
					</description>
					<author>
						<![CDATA[Bowen &amp; Groves]]>				
					</author>
					<pubDate>
						Thu, 02 Oct 2003 00:00:00 EDT				
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					<![CDATA[Consulting Methodologies -- Project Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/72365?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call tools&amp;n=72365&amp;c=CORE</link>
					<description>
						<![CDATA[ Most projects are initiated to achieve &quot;mission-critical&quot; business goals. On average, nearly 50 percent of these projects fail to meet objectives. This level of failure is unacceptable. Ensuring that you have a sound project management system in place is essential in order to obtain your desired results.]]>				
					</description>
					<author>
						<![CDATA[Info-Tech Research]]>				
					</author>
					<pubDate>
						Wed, 01 Oct 2003 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[OASIS Workers Comp; Claims, Policy, and Financial Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/51093?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call tools&amp;n=51093&amp;c=CORE</link>
					<description>
						<![CDATA[ OASIS Workers Comp is a component-based, fully integrated insurance processing system that supports full-service workers&apos; compensation insurance companies, third party claims administrators, and self-insured entities.]]>				
					</description>
					<author>
						<![CDATA[Delphi Technology, Inc.]]>				
					</author>
					<pubDate>
						Fri, 24 Jan 2003 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[OASIS Professional Liability; Claims, Policy, and Financial Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/26044?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Conference Call tools&amp;n=26044&amp;c=CORE</link>
					<description>
						<![CDATA[ OASIS Professional Liability is a component-based, fully integrated insurance processing system, that supports full-service professional liability insurance companies, third party claims administrators, and self-insured entities.]]>				
					</description>
					<author>
						<![CDATA[Delphi Technology, Inc.]]>				
					</author>
					<pubDate>
						Wed, 09 Oct 2002 00:00:00 EDT				
					</pubDate>
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