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	Construction Customer Faqs  - KnowledgeStorm
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			<link>http://www.knowledgestorm.com</link>
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	KnowledgeStorm
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	en-us			
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	Copyright &amp;#169; 2008<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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			<item>					
					<title>
					<![CDATA[E-Book: Capitalizing on Unified Communications in the Call Center]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/101369?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Construction Customer Faqs&amp;n=101369&amp;c=CORE</link>
					<description>
						<![CDATA[ In this E-book, find out how unified communications (UC) is altering the call center technology landscape and how some organizations have successfully adopted UC to extend the call center into the enterprise.]]>				
					</description>
					<author>
						<![CDATA[CosmoCom, Inc.]]>				
					</author>
					<pubDate>
						Sat, 01 Nov 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Total Support: Achieving Sustainable Business Growth with a Remote Support Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/101454?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Construction Customer Faqs&amp;n=101454&amp;c=CORE</link>
					<description>
						<![CDATA[ Remote support increases revenue opportunities by improving the customer experience and creating measurable value for the customer and provider alike.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
					<pubDate>
						Sat, 01 Nov 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[e-Book: Five Best Practices for Improving Customer Service through Community-Based  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/101016?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Construction Customer Faqs&amp;n=101016&amp;c=CORE</link>
					<description>
						<![CDATA[ This e-book offers insights that can help companies embrace social media, harvest knowledge from the conversations in user communities, and apply that knowledge to deliver better customer service.]]>				
					</description>
					<author>
						<![CDATA[InQuira Inc]]>				
					</author>
					<pubDate>
						Wed, 01 Oct 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[5 Ways to Put Your CRM Data to Word for You and Your Customers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/101272?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Construction Customer Faqs&amp;n=101272&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explores the various ways that today’s organizations are automating the interaction between CRM and IVR applications to increase customer loyalty and retention as well as maximize efficiency and productivity of service and sales functions.]]>				
					</description>
					<author>
						<![CDATA[Angel.com]]>				
					</author>
					<pubDate>
						Wed, 01 Oct 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Build a New Business Model Using a Remote Support Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100522?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Construction Customer Faqs&amp;n=100522&amp;c=CORE</link>
					<description>
						<![CDATA[ In this case study, Northbrook Consulting wanted their remote support solution to include multiple session capabilities. Learn how NTR’s Remote Support was their solution.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100523?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Construction Customer Faqs&amp;n=100523&amp;c=CORE</link>
					<description>
						<![CDATA[ On-demand remote support solutions address the inadequacies of web tools, e-mail, and phone-based approaches to quality customer care. This paper helps anyone responsible for improving customer experience using affordable technology solutions.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Improve Customer Service, Call Metrics and Reduce Support Costs Using a Remote Technical  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100524?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Construction Customer Faqs&amp;n=100524&amp;c=CORE</link>
					<description>
						<![CDATA[ In this case study, Illumen improved its customer service, call metrics and reduced its support costs by using NTR global’s remote technical support solution. Learn more about NTR support.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Business on the Move]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100224?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Construction Customer Faqs&amp;n=100224&amp;c=CORE</link>
					<description>
						<![CDATA[ A mobile salesforce and workforce can respond more urgently to business opportunities, recover from problems faster and address customer problems more quickly. Read this paper to learn the benefits of mobilization.]]>				
					</description>
					<author>
						<![CDATA[Sage (UK) Limited]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[eCity Receivables - Accounts Receivable &amp; Collections for .Net2.0]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96415?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Construction Customer Faqs&amp;n=96415&amp;c=CORE</link>
					<description>
						<![CDATA[ eCity Receivables gives you the tools to tighten credit management, automate billing processes, accelerate collections, efficiently apply payments and resolve payment issues.]]>				
					</description>
					<author>
						<![CDATA[SLINGSHOT]]>				
					</author>
					<pubDate>
						Tue, 26 Aug 2008 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[How Top Retailers Use Transactional Email: Silverpop Study Reveals Revenue-Boosting Tactics]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98857?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Construction Customer Faqs&amp;n=98857&amp;c=CORE</link>
					<description>
						<![CDATA[ Transactional emails are those which companies send to customers to confirm a purchase, notify shipping dates, deliver warranty information etc, and it also provides marketers a rich opportunity to develop strong customer relationships.]]>				
					</description>
					<author>
						<![CDATA[Silverpop Systems Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Customer Relationship Management Sales Enablement: User Acceptance Means More Sales]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99022?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Construction Customer Faqs&amp;n=99022&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper will outline how sales enablement is a central component of a successful customer relationship management strategy and distinguishes sales enablement from traditional sales force automation.]]>				
					</description>
					<author>
						<![CDATA[Sage (UK) Limited]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Customer Relationship Management - Integration for a Customer Centric View]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99026?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Construction Customer Faqs&amp;n=99026&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper provides a valuable list of factors for executive management, IT decision makers and sales professionals to consider when planning a successful CRM integration project.]]>				
					</description>
					<author>
						<![CDATA[Sage (UK) Limited]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Construction Customer Faqs/ds,CORE/oe,utf8/rss.xml">
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			<item>					
					<title>
					<![CDATA[Customer Relationship Management - Fast Return on Investment (ROI) in Sage CRM SalesLogix  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99027?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Construction Customer Faqs&amp;n=99027&amp;c=CORE</link>
					<description>
						<![CDATA[ This report explains how a wide range of Sage CRM SalesLogix customers define ROI and the return they are achieving with their Sage CRM SalesLogix implementations.]]>				
					</description>
					<author>
						<![CDATA[Sage (UK) Limited]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[The Customer Managed Inventory (CMI) Model: Enhancing inventory operations through customer ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99380?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Construction Customer Faqs&amp;n=99380&amp;c=CORE</link>
					<description>
						<![CDATA[ Customer Managed Inventory (CMI) is a business model that allows organizations to: access, control and replenish inventory from their manufacturers or suppliers. Read this paper and learn about Clear Spider’s CMI technology.]]>				
					</description>
					<author>
						<![CDATA[Clear Spider Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Enterprise Benefits of Real-Time Contact Center Performance Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98396?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Construction Customer Faqs&amp;n=98396&amp;c=CORE</link>
					<description>
						<![CDATA[ Real-time CCPM solutions give contact center management an objective and quantifiable method for identifying, capturing and communicating customer or operational issues quickly enough to prevent them from causing more damage.]]>				
					</description>
					<author>
						<![CDATA[Genesys]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[How to Calculate the ROI of Remote Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98143?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Construction Customer Faqs&amp;n=98143&amp;c=CORE</link>
					<description>
						<![CDATA[ Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online - GotoAssist]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Increase First Contact Resolution: The Key to Superior Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98146?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Construction Customer Faqs&amp;n=98146&amp;c=CORE</link>
					<description>
						<![CDATA[ John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online - GotoAssist]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Bowen &amp; Groves Honored in Fifth Annual International Business Awards(SM)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98482?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Construction Customer Faqs&amp;n=98482&amp;c=CORE</link>
					<description>
						<![CDATA[ Bowen &amp; Groves the developer of M1 by B&amp;G™ a leading Manufacturing ERP System has earned a Certificate of Finalist Recognition for Best Support Organization and Best Product Development Department in the 2008 International Business Awards.]]>				
					</description>
					<author>
						<![CDATA[Bowen &amp; Groves]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96957?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Construction Customer Faqs&amp;n=96957&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.]]>				
					</description>
					<author>
						<![CDATA[Genesys]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[OpenCDI™ Customer Data Integration on a Zero Based Platform]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97271?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Construction Customer Faqs&amp;n=97271&amp;c=CORE</link>
					<description>
						<![CDATA[ OpenCDI™ solution that is highly efficient and cost effective, while delivering results with speed and accuracy.]]>				
					</description>
					<author>
						<![CDATA[Infosolve Technologies, Inc.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[PocketClock/GPS]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96772?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Construction Customer Faqs&amp;n=96772&amp;c=CORE</link>
					<description>
						<![CDATA[ While JobClock is designed to be locked down and left at a jobsite 24/7, PocketClock/GPS is a portable solution that is ideal for: 

-Crews on the move, 
-Multiple cost codes, 
-Service and route work]]>				
					</description>
					<author>
						<![CDATA[Exaktime]]>				
					</author>
					<pubDate>
						Wed, 21 May 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[JobClock]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96776?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Construction Customer Faqs&amp;n=96776&amp;c=CORE</link>
					<description>
						<![CDATA[ JobClock is a rugged battery-powered timeclock that is locked down at each jobsite 24 hours a day, rain or shine. Each worker carries keytabs on their own keyring that identifies them in the system.]]>				
					</description>
					<author>
						<![CDATA[Exaktime]]>				
					</author>
					<pubDate>
						Wed, 21 May 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[TimeSummit]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96777?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Construction Customer Faqs&amp;n=96777&amp;c=CORE</link>
					<description>
						<![CDATA[ Time and attendance records collected in your JobClocks and/or PocketClocks are easily transferred into TimeSummit software, automatically assembled and presented to you in clear, concise reports.]]>				
					</description>
					<author>
						<![CDATA[Exaktime]]>				
					</author>
					<pubDate>
						Wed, 21 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Construction Customer Faqs/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Construction Customer Faqs/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ExtraView IT HelpDesk]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95023?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Construction Customer Faqs&amp;n=95023&amp;c=CORE</link>
					<description>
						<![CDATA[ ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation]]>				
					</author>
					<pubDate>
						Tue, 20 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Construction Customer Faqs/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Construction Customer Faqs/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[AC Drives and Industrial AC Motors]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96431?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Construction Customer Faqs&amp;n=96431&amp;c=CORE</link>
					<description>
						<![CDATA[ AC Variable Frequency Drives (VFD): AutomationDirect carries AC variable speed drives for all your speed control applications.]]>				
					</description>
					<author>
						<![CDATA[AutomationDirect]]>				
					</author>
					<pubDate>
						Wed, 07 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Construction Customer Faqs/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Construction Customer Faqs/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[NEMA Electrical Enclosures &amp; Industrial Cabinets]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96432?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Construction Customer Faqs&amp;n=96432&amp;c=CORE</link>
					<description>
						<![CDATA[ AutomationDirect offers hundreds of non-metallic fiberglass enclosures from Hubbell-Wiegmann. These electric enclosures are designed for harsh outdoor environments requiring NEMA 3R or 4X ratings.]]>				
					</description>
					<author>
						<![CDATA[AutomationDirect]]>				
					</author>
					<pubDate>
						Wed, 07 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Construction Customer Faqs/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Construction Customer Faqs/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Programmable Logic Controller Product Lines (PLCs)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96433?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Construction Customer Faqs&amp;n=96433&amp;c=CORE</link>
					<description>
						<![CDATA[ Starting with the DL05 at 8 inputs/ 6 outputs, all the way up to the fully expanded 100 I/O DL06 PLC, these PLCs are a standard that can grow with the changing needs of your machine or process control applications.]]>				
					</description>
					<author>
						<![CDATA[AutomationDirect]]>				
					</author>
					<pubDate>
						Wed, 07 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Construction Customer Faqs/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Construction Customer Faqs/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Human Machine Interface (HMI)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96430?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Construction Customer Faqs&amp;n=96430&amp;c=CORE</link>
					<description>
						<![CDATA[ C-more touch panels provide a graphical interface designed to interchange and display graphics, animation and data to and from a PLC by merely touching the screen.]]>				
					</description>
					<author>
						<![CDATA[AutomationDirect]]>				
					</author>
					<pubDate>
						Wed, 07 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Construction Customer Faqs/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Construction Customer Faqs/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Using Real-Time Information to Improve Contact Center Performance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99188?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Construction Customer Faqs&amp;n=99188&amp;c=CORE</link>
					<description>
						<![CDATA[ From this 15-minute podcast, you&apos;ll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center.]]>				
					</description>
					<author>
						<![CDATA[Genesys]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Construction Customer Faqs/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Construction Customer Faqs/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Power of Remote Support in Battling Today &apos; s Top Customer Support Issues]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96796?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Construction Customer Faqs&amp;n=96796&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explores various issues and offer guidance to help companies successfully face the challenges to improve service levels and differentiate competitively based on quality of service.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online - GotoAssist]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Construction Customer Faqs/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Construction Customer Faqs/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Moving Beyond the Queue - Focusing on the Real-Time Customer]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96883?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Construction Customer Faqs&amp;n=96883&amp;c=CORE</link>
					<description>
						<![CDATA[ In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands.]]>				
					</description>
					<author>
						<![CDATA[Inova Solutions]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Construction Customer Faqs/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Construction Customer Faqs/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Dialogue Live]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96152?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Construction Customer Faqs&amp;n=96152&amp;c=CORE</link>
					<description>
						<![CDATA[ Dialogue Live is an intelligent, interactive document solution that provides a common infrastructure for managing the editing of all types of interactive documents across the enterprise.]]>				
					</description>
					<author>
						<![CDATA[Exstream Software]]>				
					</author>
					<pubDate>
						Sat, 26 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Construction Customer Faqs/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Construction Customer Faqs/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Customer Information Quality Protection and Assessment]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96085?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Construction Customer Faqs&amp;n=96085&amp;c=CORE</link>
					<description>
						<![CDATA[ A Customer Information Quality Assessment (C-IQA) provides a systematic review of your customer data, reporting on key information quality metrics to help you understand how effectively you are able to manage your customers.]]>				
					</description>
					<author>
						<![CDATA[Datanomic]]>				
					</author>
					<pubDate>
						Fri, 25 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Construction Customer Faqs/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Construction Customer Faqs/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Datanomic Data Migration and System Integration]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96086?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Construction Customer Faqs&amp;n=96086&amp;c=CORE</link>
					<description>
						<![CDATA[ Datanomic&apos;s Customer Data Migration solutions are designed for customers and partners to minimize the risk of their data migration projects failing or overrunning due to data issues.]]>				
					</description>
					<author>
						<![CDATA[Datanomic]]>				
					</author>
					<pubDate>
						Fri, 25 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Construction Customer Faqs/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Construction Customer Faqs/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[dn:Director Data Quality and Customer Data Integration]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96088?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Construction Customer Faqs&amp;n=96088&amp;c=CORE</link>
					<description>
						<![CDATA[ dn:Director is designed to be easy to integrate, to provide a fast return on investment, and to enable the ongoing success of all types of data-centric projects and implementations.]]>				
					</description>
					<author>
						<![CDATA[Datanomic]]>				
					</author>
					<pubDate>
						Fri, 25 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Construction Customer Faqs/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Construction Customer Faqs/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Fiserv Reinsurance Solutions -- Ceded and Assumed Reinsurance Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96098?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Construction Customer Faqs&amp;n=96098&amp;c=CORE</link>
					<description>
						<![CDATA[ Discover the Fiserv Reinsurance solution that has the answer to your business needs. Both of our reinsurance solutions meet the unique requirements of reinsurers and insurance carriers in the marketplace.]]>				
					</description>
					<author>
						<![CDATA[Fiserv Insurance Solutions]]>				
					</author>
					<pubDate>
						Fri, 25 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Construction Customer Faqs/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Construction Customer Faqs/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[PRO Financial Solutions for Insurance Companies]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96104?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Construction Customer Faqs&amp;n=96104&amp;c=CORE</link>
					<description>
						<![CDATA[ PRO Financial solutions serve as the foundation of the Fiserv Insurance division’s Financial Management and Compliance suite, which encompasses eleven integrated solutions that promote a unified technical environment.]]>				
					</description>
					<author>
						<![CDATA[Fiserv Insurance Solutions]]>				
					</author>
					<pubDate>
						Fri, 25 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Construction Customer Faqs/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Construction Customer Faqs/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Dispatch Direct: Service Call Dispatching]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95824?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Construction Customer Faqs&amp;n=95824&amp;c=CORE</link>
					<description>
						<![CDATA[ Dispatch Direct service call software will help you run and manage your services business or divisions with increased efficiency, productivity and superior customer service.]]>				
					</description>
					<author>
						<![CDATA[Dispatch Direct]]>				
					</author>
					<pubDate>
						Thu, 17 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Construction Customer Faqs/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Construction Customer Faqs/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Vestcom International: Personalization Drives Repeat Business]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96124?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Construction Customer Faqs&amp;n=96124&amp;c=CORE</link>
					<description>
						<![CDATA[ Vestcom International is a New Jersey-based firm that offers end-to-end personalized communication solutions. Vestcom used Exstream Software&apos;s Dialogue solution to design a sophisticated relationship management program that is fostering...]]>				
					</description>
					<author>
						<![CDATA[Exstream Software]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Construction Customer Faqs/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Construction Customer Faqs/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices for Delivering Interactive, Intelligent Documents]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96126?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Construction Customer Faqs&amp;n=96126&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper will reveal new ideas and tactics for raising the impact of online and offline documents and detail three best practices for delivering interactive, intelligent documents at the point of sale. This document is a must read for senior deci…]]>				
					</description>
					<author>
						<![CDATA[Exstream Software]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Construction Customer Faqs/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Construction Customer Faqs/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Improving Customer Experience in the Insurance Industry - Leveraging the Power of an  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96127?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Construction Customer Faqs&amp;n=96127&amp;c=CORE</link>
					<description>
						<![CDATA[ The purpose of this paper is to discuss the importance of an enterprise personalization platform that streamlines front-end and back-end document creation processes for straight-through processing, while allowing you to leverage custome…]]>				
					</description>
					<author>
						<![CDATA[Exstream Software]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Construction Customer Faqs/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Construction Customer Faqs/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[FAQs on mobile policies]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96251?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Construction Customer Faqs&amp;n=96251&amp;c=CORE</link>
					<description>
						<![CDATA[ This expert podcast details the criteria for making sure your usage policy fulfills your needs.]]>				
					</description>
					<author>
						<![CDATA[BlackBerry]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Construction Customer Faqs/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Construction Customer Faqs/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95314?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Construction Customer Faqs&amp;n=95314&amp;c=CORE</link>
					<description>
						<![CDATA[ Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers&apos; needs and allow them to control the interaction.]]>				
					</description>
					<author>
						<![CDATA[Genesys]]>				
					</author>
					<pubDate>
						Thu, 27 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Construction Customer Faqs/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Construction Customer Faqs/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Genesys Global Consumer Survey - 2007]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95315?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Construction Customer Faqs&amp;n=95315&amp;c=CORE</link>
					<description>
						<![CDATA[ This survey highlights the importance of the contact centre experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.]]>				
					</description>
					<author>
						<![CDATA[Genesys]]>				
					</author>
					<pubDate>
						Thu, 27 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Construction Customer Faqs/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Construction Customer Faqs/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ROC Rhapsody™]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95297?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Construction Customer Faqs&amp;n=95297&amp;c=CORE</link>
					<description>
						<![CDATA[ ROC Software provides a top solution that masters both print and digital output management: ROC Rhapsody™ Document Output Management.]]>				
					</description>
					<author>
						<![CDATA[ROC Software]]>				
					</author>
					<pubDate>
						Wed, 26 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Construction Customer Faqs/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Construction Customer Faqs/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ROC Maestro for Open Systems]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95245?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Construction Customer Faqs&amp;n=95245&amp;c=CORE</link>
					<description>
						<![CDATA[ ROC Maestro for Open Systems, a key component of the ROC Enterprise Suite™, provides a very easy method for scheduling and managing workloads, processes, dependencies and events across complex, heterogeneous IT environments.]]>				
					</description>
					<author>
						<![CDATA[ROC Software]]>				
					</author>
					<pubDate>
						Tue, 25 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Construction Customer Faqs/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Construction Customer Faqs/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Customer Support solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95018?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Construction Customer Faqs&amp;n=95018&amp;c=CORE</link>
					<description>
						<![CDATA[ ExtraView Customer Support provides controlled access screens where customers and partners may enter problem reports and enhancement requests over the Web.]]>				
					</description>
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						<![CDATA[Extraview Corporation]]>				
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						Wed, 19 Mar 2008 00:00:00 EDT				
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					<![CDATA[Defect Tracker]]>				
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						<![CDATA[ ExtraView Defect Tracker provides controlled access screens where customers and partners may enter problem reports and enhancement requests over the Web.]]>				
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					<author>
						<![CDATA[Extraview Corporation]]>				
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					<pubDate>
						Wed, 19 Mar 2008 00:00:00 EDT				
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					<![CDATA[Transforming Branch Banking: Real-Time Advice in the 21st Century]]>				
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					<description>
						<![CDATA[ To remain independent and expand their profitability, banks must become more operationally efficient and more customer-centric. Institutions realize that providing excellent customer service is the best competitive weapon in an industry with li…]]>				
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					<author>
						<![CDATA[TANDBERG]]>				
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					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
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					<![CDATA[Helpdesk Managed Services - Maximize End-User Satisfaction for Enterprises]]>				
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					<description>
						<![CDATA[ Providing quality helpdesk, desktop, and networking support and services is the heart of ABS&apos; business. By rendering quick, responsive answers to your IT challenges, ABS will have a positive impact on the overall productivity of your organization.]]>				
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					<author>
						<![CDATA[ABS Associates, Inc.]]>				
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					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
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