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	Contact Verification  - KnowledgeStorm
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	KnowledgeStorm
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	en-us			
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	Copyright &amp;#169; 2008<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<title>
					<![CDATA[E-Book: Improve the Efficiency of Your Call Center - Leveraging VoIP and Session Initiation ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/101449?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Contact Verification&amp;n=101449&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this E-Guide and explore how constructing your service organization around SIP and utilizing SIP-based contact center can make managing premium service channels more effective and interactively guide lower-value clients.]]>				
					</description>
					<author>
						<![CDATA[Genesys]]>				
					</author>
					<pubDate>
						Sat, 01 Nov 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Voice-Enabling Salesforce.com with SalesByFone]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/101269?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Contact Verification&amp;n=101269&amp;c=CORE</link>
					<description>
						<![CDATA[ SalesByFone by Angel.com makes it possible to access, update, and manage accounts, contacts and leads directly in salesforce.com through voice commands over the phone.]]>				
					</description>
					<author>
						<![CDATA[Angel.com]]>				
					</author>
					<pubDate>
						Wed, 01 Oct 2008 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[Frost &amp; Sullivan: Understanding the FACTA Red Flags Rule and Recommendations for Compliance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/101032?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Contact Verification&amp;n=101032&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper by Frost &amp; Sullivan provides an overview of the FACTA Red Flag rule and delineates guidelines for compliance.]]>				
					</description>
					<author>
						<![CDATA[RSA, The Security Division of EMC]]>				
					</author>
					<pubDate>
						Wed, 01 Oct 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Solutions for Automating Invoice Processing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/101201?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Contact Verification&amp;n=101201&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper focuses on the automation of accounts payable processes - a task that used to be largely paper-based and cumbersome.]]>				
					</description>
					<author>
						<![CDATA[SEEBURGER, Inc.]]>				
					</author>
					<pubDate>
						Wed, 01 Oct 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96863?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Contact Verification&amp;n=96863&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today&apos;s global business environment.]]>				
					</description>
					<author>
						<![CDATA[CosmoCom, Inc.]]>				
					</author>
					<pubDate>
						Wed, 01 Oct 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Achieving Network Payment Card Industry Data Security Standard (PCI DSS) Compliance with  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/101047?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Contact Verification&amp;n=101047&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper describes the ways that Netcordia’s NetMRI can help you quickly achieve and maintain PCI DSS compliance across your network.]]>				
					</description>
					<author>
						<![CDATA[Netcordia]]>				
					</author>
					<pubDate>
						Wed, 01 Oct 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[How to Minimize Risk with a Software Vendor &apos; Prenup &apos;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/101073?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Contact Verification&amp;n=101073&amp;c=CORE</link>
					<description>
						<![CDATA[ This report reveals how organizations are thinking more strategically when it comes to protecting software investments in the event of a vendor contract breach, vendor bankruptcy, or discontinued or compromised support.]]>				
					</description>
					<author>
						<![CDATA[Iron Mountain Digital]]>				
					</author>
					<pubDate>
						Wed, 01 Oct 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Iron Mountain Recreates Proprietary Music and Video Software for Trans World Entertainment  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/101076?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Contact Verification&amp;n=101076&amp;c=CORE</link>
					<description>
						<![CDATA[ This case study explains how escrow account with Iron Mountain protects Trans World Entertainment by allowing them to gain access to their developer’s source code under specific conditions outlined in the escrow agreement.]]>				
					</description>
					<author>
						<![CDATA[Iron Mountain Digital]]>				
					</author>
					<pubDate>
						Wed, 01 Oct 2008 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Unified Communications Implementation: The 7 Areas of your Business That Must be Primed]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99721?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Contact Verification&amp;n=99721&amp;c=CORE</link>
					<description>
						<![CDATA[ In this E-Guide, you will find a list of important questions that should be asked of you and your organization when you are considering a unified communications implementation.]]>				
					</description>
					<author>
						<![CDATA[Avaya Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Contact Verification/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99759?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Contact Verification&amp;n=99759&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals.]]>				
					</description>
					<author>
						<![CDATA[Genesys]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[E-Book: Making Real-time Information a Reality in the Contact Center]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99889?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Contact Verification&amp;n=99889&amp;c=CORE</link>
					<description>
						<![CDATA[ This E-book from SearchCRM.com explores best practices and strategies for using real-time information in the call center.]]>				
					</description>
					<author>
						<![CDATA[Genesys]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[The Profit-Minded Contact Center - Building an ROI Case for Customer Interaction Solutions  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100095?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Contact Verification&amp;n=100095&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper shows you how contact centers can deliver differentiated customer service, build more profitable customer relationships and demonstrate the ROI on customer interaction solutions.]]>				
					</description>
					<author>
						<![CDATA[Portrait Software]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Contact Verification/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices: Tackling Data Migration]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100046?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Contact Verification&amp;n=100046&amp;c=CORE</link>
					<description>
						<![CDATA[ Successful data migration projects require as much planning as doing. Use this checklist to make sure you have all the bases covered.]]>				
					</description>
					<author>
						<![CDATA[Storage Magazine]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Contact Verification/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Verification Services: Fulfilling the Promise of Technology Escrow Agreements]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100406?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Contact Verification&amp;n=100406&amp;c=CORE</link>
					<description>
						<![CDATA[ Forward-thinking technology developers and their customers agree to put source code and other proprietary materials into escrow to secure access.  This paper examines the types of verification services by the escrow industry, and why verification has become a best practice for both the licensees and developers.]]>				
					</description>
					<author>
						<![CDATA[Iron Mountain Digital]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Jobfox Stays ahead of Brisk Growth with Customer Self-Service]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99577?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Contact Verification&amp;n=99577&amp;c=CORE</link>
					<description>
						<![CDATA[ In this case study, Jobfox was looking for a customer service system with self-service capabilities, automation and reporting. Learn how Parature Customer Service software was the solution with its ease of use and maintenance, and rapid deployment.]]>				
					</description>
					<author>
						<![CDATA[Parature, Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Contact Verification/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Contact Verification/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[From Cold to Hot: Lead Nurturing Programs That Generate Sales]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99329?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Contact Verification&amp;n=99329&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper explains the importance of lead nurturing—in the lead management process. It takes a look at best practices for nurturing leads in today’s competitive business environment, and offers advice for implementing a lead-nurturing program.]]>				
					</description>
					<author>
						<![CDATA[Vtrenz, Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Principles of Agile Architecture]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99049?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Contact Verification&amp;n=99049&amp;c=CORE</link>
					<description>
						<![CDATA[ The benefits of Agile methods are becoming more obvious and compelling. While the most popular practices were developed and proven in small team environments, the interest and need for using Agile in the enterprise is growing rapidly.]]>				
					</description>
					<author>
						<![CDATA[Rally Software Development Corp.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Advanced Workflow: The SpringCM BPM Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98902?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Contact Verification&amp;n=98902&amp;c=CORE</link>
					<description>
						<![CDATA[ The SpringCM Advanced Workflow solution is designed to automate any complex business process regardless of the type of industry or the number of steps involved.]]>				
					</description>
					<author>
						<![CDATA[SpringCM]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Contact Verification/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Contact Verification/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Change and Configuration Management for Enterprises]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98278?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Contact Verification&amp;n=98278&amp;c=CORE</link>
					<description>
						<![CDATA[ Telelogic® Synergy™ is the award-winning tool suite for task-based Change Management and Configuration Management. Synergy provides lifecycle control for your company&apos;s digital assets, enabling you to assess and authorize change requests, from both internal and external sources, using a change control workflow customized to your needs.]]>				
					</description>
					<author>
						<![CDATA[Telelogic, An IBM Company]]>				
					</author>
					<pubDate>
						Fri, 11 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Requirements Management and Traceability for Enterprises]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98283?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Contact Verification&amp;n=98283&amp;c=CORE</link>
					<description>
						<![CDATA[ Telelogic® DOORS®, the market and technology leader in Requirements Management, increases the quality of systems engineering, business-critical IT and software development projects by improving requirements communication and collaboration.]]>				
					</description>
					<author>
						<![CDATA[Telelogic, An IBM Company]]>				
					</author>
					<pubDate>
						Fri, 11 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Increase First Contact Resolution: The Key to Superior Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98146?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Contact Verification&amp;n=98146&amp;c=CORE</link>
					<description>
						<![CDATA[ John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online - GotoAssist]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Enterprise Benefits of Real-Time Contact Center Performance Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98396?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Contact Verification&amp;n=98396&amp;c=CORE</link>
					<description>
						<![CDATA[ Real-time CCPM solutions give contact center management an objective and quantifiable method for identifying, capturing and communicating customer or operational issues quickly enough to prevent them from causing more damage.]]>				
					</description>
					<author>
						<![CDATA[Genesys]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[IP Enabled Contact Centers: Lowering Costs, Raising the Customer Experience]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93668?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Contact Verification&amp;n=93668&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center.]]>				
					</description>
					<author>
						<![CDATA[Avaya Inc.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Contact Verification/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Contact Verification/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices for Home Agents]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96992?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Contact Verification&amp;n=96992&amp;c=CORE</link>
					<description>
						<![CDATA[ Home agents represent an opportunity to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes.  This white paper contains best practices for developing a Home Agents program.]]>				
					</description>
					<author>
						<![CDATA[Avaya Inc.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Contact Verification/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Contact Verification/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Implementing a Telecommuting Program]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96998?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Contact Verification&amp;n=96998&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.]]>				
					</description>
					<author>
						<![CDATA[Avaya Inc.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Contact Verification/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Contact Verification/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Extraordinary Customer Service]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96996?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Contact Verification&amp;n=96996&amp;c=CORE</link>
					<description>
						<![CDATA[ Extraordinary Customer Service explores the contact center as a strategic part of your enterprise--where you can leverage differentiated services to provide a superior customer experience that can build brand loyalty and increase profits.]]>				
					</description>
					<author>
						<![CDATA[Avaya Inc.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Contact Verification/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Contact Verification/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96957?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Contact Verification&amp;n=96957&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.]]>				
					</description>
					<author>
						<![CDATA[Genesys]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Contact Verification/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Contact Verification/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Go Green and Increase Profitability with Virtual Contact Centers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96997?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Contact Verification&amp;n=96997&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs.]]>				
					</description>
					<author>
						<![CDATA[Avaya Inc.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Contact Verification/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Contact Verification/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Proactive Contact Center Management: A New Paradigm for Driving Continuous Improvement?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96958?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Contact Verification&amp;n=96958&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper is intended to give you a sense of what these new proactive management technologies can do for you, and to help you establish criteria for evaluating products in this arena.]]>				
					</description>
					<author>
						<![CDATA[Genesys]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Contact Verification/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Contact Verification/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Success Story: Communications - AT &amp; T]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96885?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Contact Verification&amp;n=96885&amp;c=CORE</link>
					<description>
						<![CDATA[ Cingular wanted to meet a goal of answering 92% of all customer calls before abandonment, without adding staff.  After careful consideration, it chose Informiam to meet that goal.]]>				
					</description>
					<author>
						<![CDATA[Genesys]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Contact Verification/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Contact Verification/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Using Real-Time Information to Improve Contact Center Performance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99188?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Contact Verification&amp;n=99188&amp;c=CORE</link>
					<description>
						<![CDATA[ From this 15-minute podcast, you&apos;ll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center.]]>				
					</description>
					<author>
						<![CDATA[Genesys]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Contact Verification/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Contact Verification/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Roadmap for Implementing a Multi-Site IP Contact Center]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96838?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Contact Verification&amp;n=96838&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper discusses the challenges surrounding implementing a multi-site contact center and a solution that can assist you in making a smooth transition.]]>				
					</description>
					<author>
						<![CDATA[Avaya Inc.]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Contact Verification/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Contact Verification/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[IRMS Warehouse Management System Suite (SCM)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96216?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Contact Verification&amp;n=96216&amp;c=CORE</link>
					<description>
						<![CDATA[ The IRMS system begins with the classic WMS foundation and expands to deliver flexibility and adaptability to commercial and government organizations, whatever the need.]]>				
					</description>
					<author>
						<![CDATA[Integrated Warehouse Solutions]]>				
					</author>
					<pubDate>
						Tue, 29 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Contact Verification/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Contact Verification/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Customer Information Quality Protection and Assessment]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96085?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Contact Verification&amp;n=96085&amp;c=CORE</link>
					<description>
						<![CDATA[ A Customer Information Quality Assessment (C-IQA) provides a systematic review of your customer data, reporting on key information quality metrics to help you understand how effectively you are able to manage your customers.]]>				
					</description>
					<author>
						<![CDATA[Datanomic]]>				
					</author>
					<pubDate>
						Fri, 25 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Contact Verification/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Contact Verification/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[PRO The Specialty System -- P &amp; C Insurance Solutions Processing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96090?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Contact Verification&amp;n=96090&amp;c=CORE</link>
					<description>
						<![CDATA[ Our longevity demonstrates that we have the right design, the right philosophy and the right system to remain a leading provider of software solutions for years to come.]]>				
					</description>
					<author>
						<![CDATA[Fiserv Insurance Solutions]]>				
					</author>
					<pubDate>
						Fri, 25 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Contact Verification/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Contact Verification/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[FACTS® CLAIMS &amp; ENCOUNTERS™]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95478?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Contact Verification&amp;n=95478&amp;c=CORE</link>
					<description>
						<![CDATA[ FACTS® CLAIMS &amp; ENCOUNTERS™ is a fully automated, real-time processing system for complete, online adjudication of medical, dental, vision, prescription drug, disability and COBRA claims and encounters.]]>				
					</description>
					<author>
						<![CDATA[FACTS Services, Inc.]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Contact Verification/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Contact Verification/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Genesys Global Consumer Survey - 2007]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95315?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Contact Verification&amp;n=95315&amp;c=CORE</link>
					<description>
						<![CDATA[ This survey highlights the importance of the contact centre experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.]]>				
					</description>
					<author>
						<![CDATA[Genesys]]>				
					</author>
					<pubDate>
						Thu, 27 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Contact Verification/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Contact Verification/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95314?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Contact Verification&amp;n=95314&amp;c=CORE</link>
					<description>
						<![CDATA[ Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers&apos; needs and allow them to control the interaction.]]>				
					</description>
					<author>
						<![CDATA[Genesys]]>				
					</author>
					<pubDate>
						Thu, 27 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Contact Verification/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Contact Verification/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Keeping Your Workforce Connected]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94568?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Contact Verification&amp;n=94568&amp;c=CORE</link>
					<description>
						<![CDATA[ Keeping a workforce connected to people and to data anytime, anywhere, is a big step toward boosting operational efficiency. In this whitepaper learn how IP (Internet Protocol) communications and Virtual Private Networks (VPNs) can help your business.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Contact Verification/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Contact Verification/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Protecting Online Gaming and e-Commerce Companies from Fraud]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94833?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Contact Verification&amp;n=94833&amp;c=CORE</link>
					<description>
						<![CDATA[ iovation ReputationManager is capable of introducing a layer of trust and protection for both e-commerce and gaming sites and their customers, without compromising personal privacy.]]>				
					</description>
					<author>
						<![CDATA[iovation, Inc.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Contact Verification/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Contact Verification/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Controlling High Fraud Risk of International Transactions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94834?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Contact Verification&amp;n=94834&amp;c=CORE</link>
					<description>
						<![CDATA[ Iovation has pioneered a technology for online fraud screening. This white paper examines how e-Commerce businesses can fight online fraud without turning away business based on the geographic locations of customers.]]>				
					</description>
					<author>
						<![CDATA[iovation, Inc.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Contact Verification/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Contact Verification/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Seamless Customer Conversations: Driving Intelligent Interactions in the Contact Center]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94587?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Contact Verification&amp;n=94587&amp;c=CORE</link>
					<description>
						<![CDATA[ Contact centers are becoming primary interaction points for many customers. Learn how to make these important interactions more personalized and intelligent for customer retention and increased sales opportunities.]]>				
					</description>
					<author>
						<![CDATA[Infor]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Contact Verification/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Contact Verification/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Match Game: Is Offshoring a Fit for Your Help Desk Outsourcing Strategy?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93565?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Contact Verification&amp;n=93565&amp;c=CORE</link>
					<description>
						<![CDATA[ Let&apos;s examine the pros and cons of each as well as different situations where one or the other is the ideal match for your service desk strategy.]]>				
					</description>
					<author>
						<![CDATA[ABS Associates, Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Contact Verification/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Contact Verification/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Guru - Episode One: What &apos; s beyond Right Now?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94003?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Contact Verification&amp;n=94003&amp;c=CORE</link>
					<description>
						<![CDATA[ A new switch? Another new server? Four more contact center agents? The challenges facing a growing business seem unlimited.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Contact Verification/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Contact Verification/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[HelpConnection.NET - .NET Help Desk Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/91493?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Contact Verification&amp;n=91493&amp;c=CORE</link>
					<description>
						<![CDATA[ The HelpConnection.NET solution is a complete, web-based CRM (Customer Relations Management) system. It is a client information, knowledgebase, ticket and communication system! This is an Enterprise Level application that has been built to accept heavy traffic loads, lots of data and still retain speed.]]>				
					</description>
					<author>
						<![CDATA[Expinion.net]]>				
					</author>
					<pubDate>
						Tue, 16 Oct 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Contact Verification/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Contact Verification/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Outlander Outlook Plugin for Email and Calendar Integration]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/91123?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Contact Verification&amp;n=91123&amp;c=CORE</link>
					<description>
						<![CDATA[ Outlander is an Outlook Add-In that integrates your contacts, tasks, calendar events, and emails with attachments with SugarCRM®. Use Outlander to add important tasks, meetings, and calls from SugarCRM to your Outlook calendar. Keep track of important conversations by filing emails and attachments in your collaborative SugarCRM suite.]]>				
					</description>
					<author>
						<![CDATA[HereWare LLC]]>				
					</author>
					<pubDate>
						Tue, 09 Oct 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Contact Verification/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Contact Verification/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[HereWare On-Demand Sales, CRM, Project &amp; Document Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/91121?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Contact Verification&amp;n=91121&amp;c=CORE</link>
					<description>
						<![CDATA[ HereWare is an On-Demand and all-in-One sales, CRM, project, and document management system, integrated for your business. Now your team can work together, and you can manage their efforts, to increase sales and productivity. It doesn’t matter if they are spread around your office, or around the globe, HereWare brings them all together.]]>				
					</description>
					<author>
						<![CDATA[HereWare LLC]]>				
					</author>
					<pubDate>
						Tue, 09 Oct 2007 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[The Fine Art of Lead Management and Follow-Up: What Research Shows About Lead Qualification ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/75375?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Contact Verification&amp;n=75375&amp;c=CORE</link>
					<description>
						<![CDATA[ The Internet has changed the dynamics of technology sales and marketing. While most marketing efforts emphasize generating leads, and most sales efforts are focused on closing sales, not enough consideration is given to the little-understood but vital middle ground of lead qualification. Learn more about industry best practices.]]>				
					</description>
					<author>
						<![CDATA[KnowledgeStorm, Inc]]>				
					</author>
					<pubDate>
						Mon, 01 May 2006 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[OASIS Professional Liability; Claims, Policy, and Financial Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/26044?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Contact Verification&amp;n=26044&amp;c=CORE</link>
					<description>
						<![CDATA[ OASIS Professional Liability is a component-based, fully integrated insurance processing system, that supports full-service professional liability insurance companies, third party claims administrators, and self-insured entities.]]>				
					</description>
					<author>
						<![CDATA[Delphi Technology, Inc.]]>				
					</author>
					<pubDate>
						Wed, 09 Oct 2002 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[The Raiser &apos; s Edge: Fundraising Management System for Nonprofits]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/12071?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Contact Verification&amp;n=12071&amp;c=CORE</link>
					<description>
						<![CDATA[ The Raiser’s Edge helps nonprofits of all types and sizes raise more money while decreasing costs. This comprehensive fundraising management solution supports traditional and diversified fundraising methods, automates administrative processes, and provides insightful reports.]]>				
					</description>
					<author>
						<![CDATA[Blackbaud, Inc.]]>				
					</author>
					<pubDate>
						Thu, 01 Jun 2000 00:00:00 EDT				
					</pubDate>
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