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	Customer Diagram  - KnowledgeStorm
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	KnowledgeStorm
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	en-us			
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	Copyright &amp;#169; 2008<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<title>
					<![CDATA[E-Book: Capitalizing on Unified Communications in the Call Center]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/101369?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Diagram&amp;n=101369&amp;c=CORE</link>
					<description>
						<![CDATA[ In this E-book, find out how unified communications (UC) is altering the call center technology landscape and how some organizations have successfully adopted UC to extend the call center into the enterprise.]]>				
					</description>
					<author>
						<![CDATA[CosmoCom, Inc.]]>				
					</author>
					<pubDate>
						Sat, 01 Nov 2008 00:00:00 EDT				
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					<title>
					<![CDATA[Total Support: Achieving Sustainable Business Growth with a Remote Support Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/101454?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Diagram&amp;n=101454&amp;c=CORE</link>
					<description>
						<![CDATA[ Remote support increases revenue opportunities by improving the customer experience and creating measurable value for the customer and provider alike.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
					<pubDate>
						Sat, 01 Nov 2008 00:00:00 EDT				
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					<title>
					<![CDATA[e-Book: Five Best Practices for Improving Customer Service through Community-Based  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/101016?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Diagram&amp;n=101016&amp;c=CORE</link>
					<description>
						<![CDATA[ This e-book offers insights that can help companies embrace social media, harvest knowledge from the conversations in user communities, and apply that knowledge to deliver better customer service.]]>				
					</description>
					<author>
						<![CDATA[InQuira Inc]]>				
					</author>
					<pubDate>
						Wed, 01 Oct 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[5 Ways to Put Your CRM Data to Word for You and Your Customers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/101272?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Diagram&amp;n=101272&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explores the various ways that today’s organizations are automating the interaction between CRM and IVR applications to increase customer loyalty and retention as well as maximize efficiency and productivity of service and sales functions.]]>				
					</description>
					<author>
						<![CDATA[Angel.com]]>				
					</author>
					<pubDate>
						Wed, 01 Oct 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Actuate Performancesoft Suite: Performance Management Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94373?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Diagram&amp;n=94373&amp;c=CORE</link>
					<description>
						<![CDATA[ Actuate’s combination of practical expertise, state of the art software and unparalleled customer support is unlike that of any other organization offering Performance Management solutions in the market today.]]>				
					</description>
					<author>
						<![CDATA[Actuate]]>				
					</author>
					<pubDate>
						Tue, 02 Sep 2008 00:00:00 EDT				
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					<title>
					<![CDATA[Build a New Business Model Using a Remote Support Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100522?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Diagram&amp;n=100522&amp;c=CORE</link>
					<description>
						<![CDATA[ In this case study, Northbrook Consulting wanted their remote support solution to include multiple session capabilities. Learn how NTR’s Remote Support was their solution.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100523?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Diagram&amp;n=100523&amp;c=CORE</link>
					<description>
						<![CDATA[ On-demand remote support solutions address the inadequacies of web tools, e-mail, and phone-based approaches to quality customer care. This paper helps anyone responsible for improving customer experience using affordable technology solutions.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
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					<title>
					<![CDATA[Improve Customer Service, Call Metrics and Reduce Support Costs Using a Remote Technical  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100524?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Diagram&amp;n=100524&amp;c=CORE</link>
					<description>
						<![CDATA[ In this case study, Illumen improved its customer service, call metrics and reduced its support costs by using NTR global’s remote technical support solution. Learn more about NTR support.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Business on the Move]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100224?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Diagram&amp;n=100224&amp;c=CORE</link>
					<description>
						<![CDATA[ A mobile salesforce and workforce can respond more urgently to business opportunities, recover from problems faster and address customer problems more quickly. Read this paper to learn the benefits of mobilization.]]>				
					</description>
					<author>
						<![CDATA[Sage (UK) Limited]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Customer Affinity: The New Measure of Marketing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100012?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Diagram&amp;n=100012&amp;c=CORE</link>
					<description>
						<![CDATA[ TECHNOLOGY MARKETERS CHALLENGED TO REORGANIZE AROUND CUSTOMERS: A new CMO Council study finds Customer Affinity is the new measure of marketing effectiveness as vendors struggle to establish customer-centric business practices.]]>				
					</description>
					<author>
						<![CDATA[CMO Council]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Cloudy Future for Storage? (Editorial)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99863?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Diagram&amp;n=99863&amp;c=CORE</link>
					<description>
						<![CDATA[ Cloudy future for storage?]]>				
					</description>
					<author>
						<![CDATA[Storage Magazine]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[eCity Receivables - Accounts Receivable &amp; Collections for .Net2.0]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96415?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Diagram&amp;n=96415&amp;c=CORE</link>
					<description>
						<![CDATA[ eCity Receivables gives you the tools to tighten credit management, automate billing processes, accelerate collections, efficiently apply payments and resolve payment issues.]]>				
					</description>
					<author>
						<![CDATA[SLINGSHOT]]>				
					</author>
					<pubDate>
						Tue, 26 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[How Top Retailers Use Transactional Email: Silverpop Study Reveals Revenue-Boosting Tactics]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98857?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Diagram&amp;n=98857&amp;c=CORE</link>
					<description>
						<![CDATA[ Transactional emails are those which companies send to customers to confirm a purchase, notify shipping dates, deliver warranty information etc, and it also provides marketers a rich opportunity to develop strong customer relationships.]]>				
					</description>
					<author>
						<![CDATA[Silverpop Systems Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[On Demand Remote Desktop Support Trial]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98840?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Diagram&amp;n=98840&amp;c=CORE</link>
					<description>
						<![CDATA[ Download this trial and learn how to provide remote technical support to customers and remote/mobile workers without leaving your office.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Customer Relationship Management Sales Enablement: User Acceptance Means More Sales]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99022?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Diagram&amp;n=99022&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper will outline how sales enablement is a central component of a successful customer relationship management strategy and distinguishes sales enablement from traditional sales force automation.]]>				
					</description>
					<author>
						<![CDATA[Sage (UK) Limited]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Customer Relationship Management - Integration for a Customer Centric View]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99026?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Diagram&amp;n=99026&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper provides a valuable list of factors for executive management, IT decision makers and sales professionals to consider when planning a successful CRM integration project.]]>				
					</description>
					<author>
						<![CDATA[Sage (UK) Limited]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Customer Relationship Management - Fast Return on Investment (ROI) in Sage CRM SalesLogix  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99027?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Diagram&amp;n=99027&amp;c=CORE</link>
					<description>
						<![CDATA[ This report explains how a wide range of Sage CRM SalesLogix customers define ROI and the return they are achieving with their Sage CRM SalesLogix implementations.]]>				
					</description>
					<author>
						<![CDATA[Sage (UK) Limited]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[The Customer Managed Inventory (CMI) Model: Enhancing inventory operations through customer ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99380?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Diagram&amp;n=99380&amp;c=CORE</link>
					<description>
						<![CDATA[ Customer Managed Inventory (CMI) is a business model that allows organizations to: access, control and replenish inventory from their manufacturers or suppliers. Read this paper and learn about Clear Spider’s CMI technology.]]>				
					</description>
					<author>
						<![CDATA[Clear Spider Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Telelogic® Tau® Model-Driven Development Environment]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98292?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Diagram&amp;n=98292&amp;c=CORE</link>
					<description>
						<![CDATA[ Telelogic® Tau® provides standards-based Model-Driven Development for complex systems and software including distributed applications and Service Oriented Architectures.]]>				
					</description>
					<author>
						<![CDATA[Telelogic, An IBM Company]]>				
					</author>
					<pubDate>
						Sat, 12 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Free! UML 2.1-Based Software Design Tool for Enterprises]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98280?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Diagram&amp;n=98280&amp;c=CORE</link>
					<description>
						<![CDATA[ Telelogic® Modeler™ is designed to remove acquisition cost barriers by a key author and supporter of UML. This free modeling product allows users to leverage the benefits of improved communication by using a standard graphical language to specify, visualize and document systems and software designs.]]>				
					</description>
					<author>
						<![CDATA[Telelogic, An IBM Company]]>				
					</author>
					<pubDate>
						Fri, 11 Jul 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Enterprise Benefits of Real-Time Contact Center Performance Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98396?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Diagram&amp;n=98396&amp;c=CORE</link>
					<description>
						<![CDATA[ Real-time CCPM solutions give contact center management an objective and quantifiable method for identifying, capturing and communicating customer or operational issues quickly enough to prevent them from causing more damage.]]>				
					</description>
					<author>
						<![CDATA[Genesys]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
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					<title>
					<![CDATA[How to Calculate the ROI of Remote Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98143?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Diagram&amp;n=98143&amp;c=CORE</link>
					<description>
						<![CDATA[ Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online - GotoAssist]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Increase First Contact Resolution: The Key to Superior Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98146?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Diagram&amp;n=98146&amp;c=CORE</link>
					<description>
						<![CDATA[ John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online - GotoAssist]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Diagram/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Diagram/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Bowen &amp; Groves Honored in Fifth Annual International Business Awards(SM)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98482?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Diagram&amp;n=98482&amp;c=CORE</link>
					<description>
						<![CDATA[ Bowen &amp; Groves the developer of M1 by B&amp;G™ a leading Manufacturing ERP System has earned a Certificate of Finalist Recognition for Best Support Organization and Best Product Development Department in the 2008 International Business Awards.]]>				
					</description>
					<author>
						<![CDATA[Bowen &amp; Groves]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Diagram/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Diagram/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96957?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Diagram&amp;n=96957&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.]]>				
					</description>
					<author>
						<![CDATA[Genesys]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Diagram/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Diagram/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[OpenCDI™ Customer Data Integration on a Zero Based Platform]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97271?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Diagram&amp;n=97271&amp;c=CORE</link>
					<description>
						<![CDATA[ OpenCDI™ solution that is highly efficient and cost effective, while delivering results with speed and accuracy.]]>				
					</description>
					<author>
						<![CDATA[Infosolve Technologies, Inc.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Diagram/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Diagram/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Access Path Technical Resource Guide]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97576?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Diagram&amp;n=97576&amp;c=CORE</link>
					<description>
						<![CDATA[ Download this easy-to-use animated tool that describes in steps the various ways to access paths for DB2 z/OS version 9.]]>				
					</description>
					<author>
						<![CDATA[CA]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Diagram/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Diagram/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ExtraView IT HelpDesk]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95023?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Diagram&amp;n=95023&amp;c=CORE</link>
					<description>
						<![CDATA[ ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation]]>				
					</author>
					<pubDate>
						Tue, 20 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Diagram/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Diagram/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Sales Order Management Software for .Net2.0]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96412?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Diagram&amp;n=96412&amp;c=CORE</link>
					<description>
						<![CDATA[ Provide superior service by addressing your customers’ individual needs. Automate manual processes using electronic workflows and integrate your on-line transactions between customers and suppliers.]]>				
					</description>
					<author>
						<![CDATA[SLINGSHOT]]>				
					</author>
					<pubDate>
						Tue, 06 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Diagram/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Diagram/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Using Real-Time Information to Improve Contact Center Performance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99188?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Diagram&amp;n=99188&amp;c=CORE</link>
					<description>
						<![CDATA[ From this 15-minute podcast, you&apos;ll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center.]]>				
					</description>
					<author>
						<![CDATA[Genesys]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Diagram/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Diagram/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Power of Remote Support in Battling Today &apos; s Top Customer Support Issues]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96796?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Diagram&amp;n=96796&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explores various issues and offer guidance to help companies successfully face the challenges to improve service levels and differentiate competitively based on quality of service.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online - GotoAssist]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Diagram/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Diagram/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Moving Beyond the Queue - Focusing on the Real-Time Customer]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96883?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Diagram&amp;n=96883&amp;c=CORE</link>
					<description>
						<![CDATA[ In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands.]]>				
					</description>
					<author>
						<![CDATA[Inova Solutions]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Diagram/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Diagram/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Dialogue Live]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96152?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Diagram&amp;n=96152&amp;c=CORE</link>
					<description>
						<![CDATA[ Dialogue Live is an intelligent, interactive document solution that provides a common infrastructure for managing the editing of all types of interactive documents across the enterprise.]]>				
					</description>
					<author>
						<![CDATA[Exstream Software]]>				
					</author>
					<pubDate>
						Sat, 26 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Diagram/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Diagram/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Customer Information Quality Protection and Assessment]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96085?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Diagram&amp;n=96085&amp;c=CORE</link>
					<description>
						<![CDATA[ A Customer Information Quality Assessment (C-IQA) provides a systematic review of your customer data, reporting on key information quality metrics to help you understand how effectively you are able to manage your customers.]]>				
					</description>
					<author>
						<![CDATA[Datanomic]]>				
					</author>
					<pubDate>
						Fri, 25 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Diagram/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Diagram/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Datanomic Data Migration and System Integration]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96086?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Diagram&amp;n=96086&amp;c=CORE</link>
					<description>
						<![CDATA[ Datanomic&apos;s Customer Data Migration solutions are designed for customers and partners to minimize the risk of their data migration projects failing or overrunning due to data issues.]]>				
					</description>
					<author>
						<![CDATA[Datanomic]]>				
					</author>
					<pubDate>
						Fri, 25 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Diagram/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Diagram/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[dn:Director Data Quality and Customer Data Integration]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96088?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Diagram&amp;n=96088&amp;c=CORE</link>
					<description>
						<![CDATA[ dn:Director is designed to be easy to integrate, to provide a fast return on investment, and to enable the ongoing success of all types of data-centric projects and implementations.]]>				
					</description>
					<author>
						<![CDATA[Datanomic]]>				
					</author>
					<pubDate>
						Fri, 25 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Diagram/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Diagram/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Fiserv Advanced Billing -- Java-Based Insurance Billing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96099?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Diagram&amp;n=96099&amp;c=CORE</link>
					<description>
						<![CDATA[ Fiserv Advanced Billing allows you to define parameters so the system meets your needs, Set payment plans by account types, Personal / Commercial, states, and maximum policy term.]]>				
					</description>
					<author>
						<![CDATA[Fiserv Insurance Solutions]]>				
					</author>
					<pubDate>
						Fri, 25 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Diagram/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Diagram/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Dispatch Direct: Service Call Dispatching]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95824?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Diagram&amp;n=95824&amp;c=CORE</link>
					<description>
						<![CDATA[ Dispatch Direct service call software will help you run and manage your services business or divisions with increased efficiency, productivity and superior customer service.]]>				
					</description>
					<author>
						<![CDATA[Dispatch Direct]]>				
					</author>
					<pubDate>
						Thu, 17 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Diagram/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Diagram/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Vestcom International: Personalization Drives Repeat Business]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96124?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Diagram&amp;n=96124&amp;c=CORE</link>
					<description>
						<![CDATA[ Vestcom International is a New Jersey-based firm that offers end-to-end personalized communication solutions. Vestcom used Exstream Software&apos;s Dialogue solution to design a sophisticated relationship management program that is fostering...]]>				
					</description>
					<author>
						<![CDATA[Exstream Software]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Diagram/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Diagram/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices for Delivering Interactive, Intelligent Documents]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96126?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Diagram&amp;n=96126&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper will reveal new ideas and tactics for raising the impact of online and offline documents and detail three best practices for delivering interactive, intelligent documents at the point of sale. This document is a must read for senior deci…]]>				
					</description>
					<author>
						<![CDATA[Exstream Software]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Diagram/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Diagram/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Improving Customer Experience in the Insurance Industry - Leveraging the Power of an  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96127?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Diagram&amp;n=96127&amp;c=CORE</link>
					<description>
						<![CDATA[ The purpose of this paper is to discuss the importance of an enterprise personalization platform that streamlines front-end and back-end document creation processes for straight-through processing, while allowing you to leverage custome…]]>				
					</description>
					<author>
						<![CDATA[Exstream Software]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Diagram/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Diagram/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Genesys Global Consumer Survey - 2007]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95315?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Diagram&amp;n=95315&amp;c=CORE</link>
					<description>
						<![CDATA[ This survey highlights the importance of the contact centre experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.]]>				
					</description>
					<author>
						<![CDATA[Genesys]]>				
					</author>
					<pubDate>
						Thu, 27 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Diagram/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Diagram/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Customer Support solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95018?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Diagram&amp;n=95018&amp;c=CORE</link>
					<description>
						<![CDATA[ ExtraView Customer Support provides controlled access screens where customers and partners may enter problem reports and enhancement requests over the Web.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation]]>				
					</author>
					<pubDate>
						Wed, 19 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Diagram/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Diagram/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Defect Tracker]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95030?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Diagram&amp;n=95030&amp;c=CORE</link>
					<description>
						<![CDATA[ ExtraView Defect Tracker provides controlled access screens where customers and partners may enter problem reports and enhancement requests over the Web.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation]]>				
					</author>
					<pubDate>
						Wed, 19 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Diagram/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Diagram/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Transforming Branch Banking: Real-Time Advice in the 21st Century]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94836?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Diagram&amp;n=94836&amp;c=CORE</link>
					<description>
						<![CDATA[ To remain independent and expand their profitability, banks must become more operationally efficient and more customer-centric. Institutions realize that providing excellent customer service is the best competitive weapon in an industry with li…]]>				
					</description>
					<author>
						<![CDATA[TANDBERG]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Diagram/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Diagram/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ER/Studio 7.5]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95152?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Diagram&amp;n=95152&amp;c=CORE</link>
					<description>
						<![CDATA[ Embarcadero® ER/Studio®, an industry-leading data modeling tool, helps companies discover, document, and re-use data assets while providing intuitive reverse engineering, logical modeling, and physical modeling.]]>				
					</description>
					<author>
						<![CDATA[Embarcadero Technologies, Inc.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Diagram/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Diagram/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[NI TestStand: Ready-To-Run Test Management Environment]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93884?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Diagram&amp;n=93884&amp;c=CORE</link>
					<description>
						<![CDATA[ NI TestStand is a ready-to-run test management environment and framework designed to simplify the automation of your test and validation systems. NI TestStand is used to develop, manage and execute test sequences.]]>				
					</description>
					<author>
						<![CDATA[National Instruments]]>				
					</author>
					<pubDate>
						Thu, 21 Feb 2008 00:00:00 EST				
					</pubDate>
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					<![CDATA[Acquire, Analyze, and Present Data with LabVIEW]]>				
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						<![CDATA[ NI LabVIEW is an open environment designed to make interfacing with any measurement hardware simple. With interactive assistants, code generation, and connectivity to thousands of devices, LabVIEW makes gathering data as simple as possible.]]>				
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						<![CDATA[National Instruments]]>				
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						Thu, 21 Feb 2008 00:00:00 EST				
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					<![CDATA[Redcell Systems Management Solution for Advanced Server Automation]]>				
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						<![CDATA[ The Redcell Systems Management Solution (RSMS) provides agentless management of servers, PC&apos;s, and laptops. RSMS allows you to take control of your datacenter by presenting a single unified view for remote configuration, health monitoring, compliance auditing, troubleshooting and patching your multi-vendor client and server environment.]]>				
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						<![CDATA[Dorado Software]]>				
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						Mon, 18 Feb 2008 00:00:00 EST				
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					<![CDATA[MicroMain XM Enterprise™ - Enterprise Asset Management (EAM) Software]]>				
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						<![CDATA[ MicroMain XM Enterprise™ enables your enterprise to conserve resources through strategic, comprehensive asset management. This enterprise asset management (EAM) system enables you to optimize your plant or industry assets and generate higher profits, reduce equipment downtime, increase asset availability, and make cost-effective purchases.]]>				
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						<![CDATA[MicroMain Corporation]]>				
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						Wed, 20 Mar 2002 00:00:00 EST				
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