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	Customer Faqs  - KnowledgeStorm
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	KnowledgeStorm
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	en-us			
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	Copyright &amp;#169; 2008<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<title>
					<![CDATA[Security and Trust: The Backbone of Doing Business over the Internet]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100898?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Faqs&amp;n=100898&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this white paper to learn about technology that helps online businesses protect sensitive customer data, authenticate themselves, and build consumer trust.]]>				
					</description>
					<author>
						<![CDATA[VeriSign Inc.]]>				
					</author>
					<pubDate>
						Wed, 01 Oct 2008 00:00:00 EDT				
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					<title>
					<![CDATA[The Profit-Minded Contact Center - Building an ROI Case for Customer Interaction Solutions  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100095?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Faqs&amp;n=100095&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper shows you how contact centers can deliver differentiated customer service, build more profitable customer relationships and demonstrate the ROI on customer interaction solutions.]]>				
					</description>
					<author>
						<![CDATA[Portrait Software.]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
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					<title>
					<![CDATA[Podcast: 5 Ways to Improve Customer Service in a Down Economy]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100411?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Faqs&amp;n=100411&amp;c=CORE</link>
					<description>
						<![CDATA[ The Podcast will highlight 5 ways by which you can improve the customer experience in a highly cost effective manner.]]>				
					</description>
					<author>
						<![CDATA[OpenSpan]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
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					<title>
					<![CDATA[Build a New Business Model Using a Remote Support Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100522?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Faqs&amp;n=100522&amp;c=CORE</link>
					<description>
						<![CDATA[ In this case study, Northbrook Consulting wanted their remote support solution to include multiple session capabilities. Learn how NTR’s Remote Support was their solution.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100523?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Faqs&amp;n=100523&amp;c=CORE</link>
					<description>
						<![CDATA[ On-demand remote support solutions address the inadequacies of web tools, e-mail, and phone-based approaches to quality customer care. This paper helps anyone responsible for improving customer experience using affordable technology solutions.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
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					<title>
					<![CDATA[Improve Customer Service, Call Metrics and Reduce Support Costs Using a Remote Technical  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100524?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Faqs&amp;n=100524&amp;c=CORE</link>
					<description>
						<![CDATA[ In this case study, Illumen improved its customer service, call metrics and reduced its support costs by using NTR global’s remote technical support solution. Learn more about NTR support.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Business on the Move]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100224?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Faqs&amp;n=100224&amp;c=CORE</link>
					<description>
						<![CDATA[ A mobile salesforce and workforce can respond more urgently to business opportunities, recover from problems faster and address customer problems more quickly. Read this paper to learn the benefits of mobilization.]]>				
					</description>
					<author>
						<![CDATA[Sage (UK) Limited]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Customer Affinity: The New Measure of Marketing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100012?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Faqs&amp;n=100012&amp;c=CORE</link>
					<description>
						<![CDATA[ TECHNOLOGY MARKETERS CHALLENGED TO REORGANIZE AROUND CUSTOMERS: A new CMO Council study finds Customer Affinity is the new measure of marketing effectiveness as vendors struggle to establish customer-centric business practices.]]>				
					</description>
					<author>
						<![CDATA[CMO Council.]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[eCity Receivables - Accounts Receivable &amp; Collections for .Net2.0]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96415?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Faqs&amp;n=96415&amp;c=CORE</link>
					<description>
						<![CDATA[ eCity Receivables gives you the tools to tighten credit management, automate billing processes, accelerate collections, efficiently apply payments and resolve payment issues.]]>				
					</description>
					<author>
						<![CDATA[SLINGSHOT.]]>				
					</author>
					<pubDate>
						Tue, 26 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[5 Ways to Improve Customer Service in a Down Economy]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98724?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Faqs&amp;n=98724&amp;c=CORE</link>
					<description>
						<![CDATA[ In today’s “do more with less” environment, it becomes increasingly important to focus on simplifying customer interaction without increasing cost.  The Webinar highlights 5 ways to improve the customer experience in a highly cost effective manner.]]>				
					</description>
					<author>
						<![CDATA[OpenSpan]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[How Top Retailers Use Transactional Email: Silverpop Study Reveals Revenue-Boosting Tactics]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98857?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Faqs&amp;n=98857&amp;c=CORE</link>
					<description>
						<![CDATA[ Transactional emails are those which companies send to customers to confirm a purchase, notify shipping dates, deliver warranty information etc, and it also provides marketers a rich opportunity to develop strong customer relationships.]]>				
					</description>
					<author>
						<![CDATA[Silverpop Systems Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[On Demand Remote Desktop Support Trial]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98840?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Faqs&amp;n=98840&amp;c=CORE</link>
					<description>
						<![CDATA[ Download this trial and learn how to provide remote technical support to customers and remote/mobile workers without leaving your office.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Customer Relationship Management Sales Enablement: User Acceptance Means More Sales]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99022?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Faqs&amp;n=99022&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper will outline how sales enablement is a central component of a successful customer relationship management strategy and distinguishes sales enablement from traditional sales force automation.]]>				
					</description>
					<author>
						<![CDATA[Sage (UK) Limited]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Customer Relationship Management - Integration for a Customer Centric View]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99026?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Faqs&amp;n=99026&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper provides a valuable list of factors for executive management, IT decision makers and sales professionals to consider when planning a successful CRM integration project.]]>				
					</description>
					<author>
						<![CDATA[Sage (UK) Limited]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Customer Relationship Management - Fast Return on Investment (ROI) in Sage CRM SalesLogix  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99027?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Faqs&amp;n=99027&amp;c=CORE</link>
					<description>
						<![CDATA[ This report explains how a wide range of Sage CRM SalesLogix customers define ROI and the return they are achieving with their Sage CRM SalesLogix implementations.]]>				
					</description>
					<author>
						<![CDATA[Sage (UK) Limited]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[How to Calculate the ROI of Remote Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98143?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Faqs&amp;n=98143&amp;c=CORE</link>
					<description>
						<![CDATA[ Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online-GotoAssist]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Increase First Contact Resolution: The Key to Superior Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98146?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Faqs&amp;n=98146&amp;c=CORE</link>
					<description>
						<![CDATA[ John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online-GotoAssist]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Bowen &amp; Groves Honored in Fifth Annual International Business Awards(SM)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98482?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Faqs&amp;n=98482&amp;c=CORE</link>
					<description>
						<![CDATA[ Bowen &amp; Groves the developer of M1 by B&amp;G™ a leading Manufacturing ERP System has earned a Certificate of Finalist Recognition for Best Support Organization and Best Product Development Department in the 2008 International Business Awards.]]>				
					</description>
					<author>
						<![CDATA[Bowen &amp;  Groves]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[The Unique Requirements of Product Data Quality by The Data Warehouse Institute]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98510?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Faqs&amp;n=98510&amp;c=CORE</link>
					<description>
						<![CDATA[ TDWI explores traditional approaches to data quality, which focus on well structured data, and shows why these do not work with less structured product data.  Read about Product Data’s unique requirements and how to address them.]]>				
					</description>
					<author>
						<![CDATA[Silver Creek Systems.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Driving competitive advantage with SaaS APIs]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98574?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Faqs&amp;n=98574&amp;c=CORE</link>
					<description>
						<![CDATA[ ServiceNet network appliance, Sonoa Systems offers a next-generation platform that enables SaaS providers to offer APIs with secure data protection, flexible access control and interoperability.]]>				
					</description>
					<author>
						<![CDATA[Sonoa Systems]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[PocketClock/GPS]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96772?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Faqs&amp;n=96772&amp;c=CORE</link>
					<description>
						<![CDATA[ While JobClock is designed to be locked down and left at a jobsite 24/7, PocketClock/GPS is a portable solution that is ideal for: 

-Crews on the move, 
-Multiple cost codes, 
-Service and route work]]>				
					</description>
					<author>
						<![CDATA[Exaktime]]>				
					</author>
					<pubDate>
						Wed, 21 May 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[JobClock]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96776?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Faqs&amp;n=96776&amp;c=CORE</link>
					<description>
						<![CDATA[ JobClock is a rugged battery-powered timeclock that is locked down at each jobsite 24 hours a day, rain or shine. Each worker carries keytabs on their own keyring that identifies them in the system.]]>				
					</description>
					<author>
						<![CDATA[Exaktime]]>				
					</author>
					<pubDate>
						Wed, 21 May 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[TimeSummit]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96777?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Faqs&amp;n=96777&amp;c=CORE</link>
					<description>
						<![CDATA[ Time and attendance records collected in your JobClocks and/or PocketClocks are easily transferred into TimeSummit software, automatically assembled and presented to you in clear, concise reports.]]>				
					</description>
					<author>
						<![CDATA[Exaktime]]>				
					</author>
					<pubDate>
						Wed, 21 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Faqs/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Faqs/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[AC Drives and Industrial AC Motors]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96431?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Faqs&amp;n=96431&amp;c=CORE</link>
					<description>
						<![CDATA[ AC Variable Frequency Drives (VFD): AutomationDirect carries AC variable speed drives for all your speed control applications.]]>				
					</description>
					<author>
						<![CDATA[Automation Direct]]>				
					</author>
					<pubDate>
						Wed, 07 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Faqs/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Faqs/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[NEMA Electrical Enclosures &amp; Industrial Cabinets]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96432?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Faqs&amp;n=96432&amp;c=CORE</link>
					<description>
						<![CDATA[ AutomationDirect offers hundreds of non-metallic fiberglass enclosures from Hubbell-Wiegmann. These electric enclosures are designed for harsh outdoor environments requiring NEMA 3R or 4X ratings.]]>				
					</description>
					<author>
						<![CDATA[Automation Direct]]>				
					</author>
					<pubDate>
						Wed, 07 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Faqs/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Faqs/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Programmable Logic Controller Product Lines (PLCs)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96433?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Faqs&amp;n=96433&amp;c=CORE</link>
					<description>
						<![CDATA[ Starting with the DL05 at 8 inputs/ 6 outputs, all the way up to the fully expanded 100 I/O DL06 PLC, these PLCs are a standard that can grow with the changing needs of your machine or process control applications.]]>				
					</description>
					<author>
						<![CDATA[Automation Direct]]>				
					</author>
					<pubDate>
						Wed, 07 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Faqs/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Faqs/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Human Machine Interface (HMI)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96430?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Faqs&amp;n=96430&amp;c=CORE</link>
					<description>
						<![CDATA[ C-more touch panels provide a graphical interface designed to interchange and display graphics, animation and data to and from a PLC by merely touching the screen.]]>				
					</description>
					<author>
						<![CDATA[Automation Direct]]>				
					</author>
					<pubDate>
						Wed, 07 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Faqs/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Faqs/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Sales Order Management Software for .Net2.0]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96412?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Faqs&amp;n=96412&amp;c=CORE</link>
					<description>
						<![CDATA[ Provide superior service by addressing your customers’ individual needs. Automate manual processes using electronic workflows and integrate your on-line transactions between customers and suppliers.]]>				
					</description>
					<author>
						<![CDATA[SLINGSHOT.]]>				
					</author>
					<pubDate>
						Tue, 06 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Faqs/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Faqs/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Power of Remote Support in Battling Today &apos; s Top Customer Support Issues]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96796?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Faqs&amp;n=96796&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explores various issues and offer guidance to help companies successfully face the challenges to improve service levels and differentiate competitively based on quality of service.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online-GotoAssist]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Faqs/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Faqs/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Moving Beyond the Queue - Focusing on the Real-Time Customer]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96883?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Faqs&amp;n=96883&amp;c=CORE</link>
					<description>
						<![CDATA[ In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands.]]>				
					</description>
					<author>
						<![CDATA[Inova Solutions]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Faqs/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Faqs/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Dialogue Live]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96152?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Faqs&amp;n=96152&amp;c=CORE</link>
					<description>
						<![CDATA[ Dialogue Live is an intelligent, interactive document solution that provides a common infrastructure for managing the editing of all types of interactive documents across the enterprise.]]>				
					</description>
					<author>
						<![CDATA[Exstream Software.]]>				
					</author>
					<pubDate>
						Sat, 26 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Faqs/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Faqs/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Fiserv Advanced Billing -- Java-Based Insurance Billing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96099?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Faqs&amp;n=96099&amp;c=CORE</link>
					<description>
						<![CDATA[ Fiserv Advanced Billing allows you to define parameters so the system meets your needs, Set payment plans by account types, Personal / Commercial, states, and maximum policy term.]]>				
					</description>
					<author>
						<![CDATA[Fiserv Insurance Solutions.]]>				
					</author>
					<pubDate>
						Fri, 25 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Faqs/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Faqs/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Fiserv Reinsurance Solutions -- Ceded and Assumed Reinsurance Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96098?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Faqs&amp;n=96098&amp;c=CORE</link>
					<description>
						<![CDATA[ Discover the Fiserv Reinsurance solution that has the answer to your business needs. Both of our reinsurance solutions meet the unique requirements of reinsurers and insurance carriers in the marketplace.]]>				
					</description>
					<author>
						<![CDATA[Fiserv Insurance Solutions.]]>				
					</author>
					<pubDate>
						Fri, 25 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Faqs/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Faqs/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[PRO Financial Solutions for Insurance Companies]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96104?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Faqs&amp;n=96104&amp;c=CORE</link>
					<description>
						<![CDATA[ PRO Financial solutions serve as the foundation of the Fiserv Insurance division’s Financial Management and Compliance suite, which encompasses eleven integrated solutions that promote a unified technical environment.]]>				
					</description>
					<author>
						<![CDATA[Fiserv Insurance Solutions.]]>				
					</author>
					<pubDate>
						Fri, 25 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Faqs/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Faqs/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Vestcom International: Personalization Drives Repeat Business]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96124?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Faqs&amp;n=96124&amp;c=CORE</link>
					<description>
						<![CDATA[ Vestcom International is a New Jersey-based firm that offers end-to-end personalized communication solutions. Vestcom used Exstream Software&apos;s Dialogue solution to design a sophisticated relationship management program that is fostering...]]>				
					</description>
					<author>
						<![CDATA[Exstream Software.]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Faqs/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Faqs/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices for Delivering Interactive, Intelligent Documents]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96126?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Faqs&amp;n=96126&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper will reveal new ideas and tactics for raising the impact of online and offline documents and detail three best practices for delivering interactive, intelligent documents at the point of sale. This document is a must read for senior deci…]]>				
					</description>
					<author>
						<![CDATA[Exstream Software.]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Faqs/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Faqs/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Improving Customer Experience in the Insurance Industry - Leveraging the Power of an  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96127?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Faqs&amp;n=96127&amp;c=CORE</link>
					<description>
						<![CDATA[ The purpose of this paper is to discuss the importance of an enterprise personalization platform that streamlines front-end and back-end document creation processes for straight-through processing, while allowing you to leverage custome…]]>				
					</description>
					<author>
						<![CDATA[Exstream Software.]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Faqs/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Faqs/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[FAQs on mobile policies]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96251?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Faqs&amp;n=96251&amp;c=CORE</link>
					<description>
						<![CDATA[ This expert podcast details the criteria for making sure your usage policy fulfills your needs.]]>				
					</description>
					<author>
						<![CDATA[BlackBerry]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Faqs/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Faqs/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ROC Rhapsody™]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95297?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Faqs&amp;n=95297&amp;c=CORE</link>
					<description>
						<![CDATA[ ROC Software provides a top solution that masters both print and digital output management: ROC Rhapsody™ Document Output Management.]]>				
					</description>
					<author>
						<![CDATA[ROC  Software]]>				
					</author>
					<pubDate>
						Wed, 26 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Faqs/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Faqs/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ROC Maestro for Open Systems]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95245?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Faqs&amp;n=95245&amp;c=CORE</link>
					<description>
						<![CDATA[ ROC Maestro for Open Systems, a key component of the ROC Enterprise Suite™, provides a very easy method for scheduling and managing workloads, processes, dependencies and events across complex, heterogeneous IT environments.]]>				
					</description>
					<author>
						<![CDATA[ROC  Software]]>				
					</author>
					<pubDate>
						Tue, 25 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Faqs/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Faqs/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Helpdesk Managed Services - Maximize End-User Satisfaction for Enterprises]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93111?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Faqs&amp;n=93111&amp;c=CORE</link>
					<description>
						<![CDATA[ Providing quality helpdesk, desktop, and networking support and services is the heart of ABS&apos; business. By rendering quick, responsive answers to your IT challenges, ABS will have a positive impact on the overall productivity of your organization.]]>				
					</description>
					<author>
						<![CDATA[ABS Associates Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Faqs/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Faqs/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[RealDialog - Knowledge Management, Web Self-Service and Search Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/84215?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Faqs&amp;n=84215&amp;c=CORE</link>
					<description>
						<![CDATA[ RealDialog is a knowledge management, intelligent search and Web self-service solution that enables companies to deliver consistent, accurate, and timely information at every customer touch point.  It offers superior capabilities for Web self-service, contact center agent assist, email response management, and employee knowledgebases.]]>				
					</description>
					<author>
						<![CDATA[Astute Solutions]]>				
					</author>
					<pubDate>
						Mon, 30 Oct 2006 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Faqs/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Faqs/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Mobilizing Your Workforce - The Powerful Differentiator - Including Information from &quot; The  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/82906?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Faqs&amp;n=82906&amp;c=CORE</link>
					<description>
						<![CDATA[ According to Aberdeen, companies that have deployed mobile field service solutions have realized, on average, 27% improvement in worker productivity, 19% increase in customer satisfaction/retention, 17% increase in overall profitability, and 13% increase in service revenues. Are you interested in achieving results like these?]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 May 2006 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Faqs/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Faqs/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Get the Fuel You Need to Combat Rising Gas Prices - Making Your Mobile Workforce more Efficient]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/82907?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Faqs&amp;n=82907&amp;c=CORE</link>
					<description>
						<![CDATA[ The livelihood of your mobile workforce hinges on their ability to travel to and from job sites - with gas prices continuously on the rise your bottom line is going to feel the pain. Streamlining your processes and maximizing your profits is essential for survival in today&apos;s economic environment.]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 May 2006 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Faqs/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Faqs/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Astea Alliance Service Management Suite]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/77202?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Faqs&amp;n=77202&amp;c=CORE</link>
					<description>
						<![CDATA[ Astea Alliance service management suite integrates &amp; optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, &amp; Sales &amp; Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Wed, 07 Sep 2005 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Faqs/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Faqs/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Astea Alliance Application Extensions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/77214?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Faqs&amp;n=77214&amp;c=CORE</link>
					<description>
						<![CDATA[ Application Extensions include: Analytic facilities, which provide real-time analysis of business performance; Customer portals, allowing access to timely &amp; accurate data about customer account or service orders; &amp; Mobile capabilities, that empower field forces to fully participate in corporate goals for revenue optimization &amp; customer retention.]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Wed, 07 Sep 2005 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Faqs/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Faqs/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Real-Time Field Force Optimization: Dynamic Scheduling &amp; Dispatch as SLM Best Practice]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/77213?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Faqs&amp;n=77213&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explores how the use of scheduling technology can help companies attain and extend the benefits of SLM by providing service-aware dispatching tools that can greatly improve the efficiency of technicians and dispatchers alike--simultaneously improving service levels and reducing cost.]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Thu, 01 Sep 2005 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Service Lifecycle Management for IT Equipment - Tackling the Profitability Crunch]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/77212?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Faqs&amp;n=77212&amp;c=CORE</link>
					<description>
						<![CDATA[ The IT Equipment Service market is riddled with complexity, plagued by competition &amp; challenged by shrinking margins.  This paper provides insight from recent conversations with leading service companies to discover how SLM principals are being used to combat the complexity, growing competition &amp; shrinking profit margins in the IT Services Industry]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 Aug 2005 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Faqs/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Service Lifecycle Management Goes Mobile: Taking Field Service Applications into the Field]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/63293?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Faqs&amp;n=63293&amp;c=CORE</link>
					<description>
						<![CDATA[ The paper will discuss the direct value of the mobile applications, and also explore the ability for mobile technology to drive SLM changes into the business to get the highest value and satisfaction out of every customer interaction.]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Thu, 01 Jan 2004 00:00:00 EST				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Faqs/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Astea Alliance - Service Lifecycle Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/25292?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Faqs&amp;n=25292&amp;c=CORE</link>
					<description>
						<![CDATA[ Astea Alliance -supports the complete service lifecycle, and enables you to manage staff 
and inventory more efficiently while providing higher levels of service to customers. It provides a single, unified view of all service transactions &amp; gives you a wealth of decision support tools to continuously refine the quality of your service process.]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Fri, 25 Oct 2002 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Faqs/ds,CORE/oe,utf8/rss.xml						
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