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	Customer Media  - KnowledgeStorm
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	KnowledgeStorm
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					<title>
					<![CDATA[eCity Receivables - Accounts Receivable &amp; Collections for .Net2.0]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96415?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Media&amp;n=96415&amp;c=CORE</link>
					<description>
						<![CDATA[ eCity Receivables gives you the tools to tighten credit management, automate billing processes, accelerate collections, efficiently apply payments and resolve payment issues.]]>				
					</description>
					<author>
						<![CDATA[SLINGSHOT.]]>				
					</author>
					<pubDate>
						Tue, 26 Aug 2008 00:00:00 EDT				
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					<title>
					<![CDATA[Location Intelligence: Determining Customer Purchase Patterns]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99238?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Media&amp;n=99238&amp;c=CORE</link>
					<description>
						<![CDATA[ Discover how location intelligence is being used by a variety of businesses to execute critical business transactions with greater efficiency.]]>				
					</description>
					<author>
						<![CDATA[MapInfo Corporation.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Optimizing Today &apos; s CRM Business Processes]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99258?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Media&amp;n=99258&amp;c=CORE</link>
					<description>
						<![CDATA[ In this paper learn how TechExcel, Inc has pioneered a new Active-Customer model. With this model every person involved in a business process is treated as a truly active player, and given the appropriate level of visibility, authority, and control.]]>				
					</description>
					<author>
						<![CDATA[TechExcel]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[5 Ways to Improve Customer Service in a Down Economy]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98724?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Media&amp;n=98724&amp;c=CORE</link>
					<description>
						<![CDATA[ In today&apos;s difficult economy, many organizations find it challenging to achieve superior customer service. View this Webcast and explore 5 specific ways to improve the customer experience in a highly cost effective manner.]]>				
					</description>
					<author>
						<![CDATA[OpenSpan]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[How Top Retailers Use Transactional Email: Silverpop Study Reveals Revenue-Boosting Tactics]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98857?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Media&amp;n=98857&amp;c=CORE</link>
					<description>
						<![CDATA[ Transactional emails are those which companies send to customers to confirm a purchase, notify shipping dates, deliver warranty information etc, and it also provides marketers a rich opportunity to develop strong customer relationships.]]>				
					</description>
					<author>
						<![CDATA[Silverpop Systems Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Customer Relationship Management Sales Enablement: User Acceptance Means More Sales]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99022?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Media&amp;n=99022&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper will outline how sales enablement is a central component of a successful customer relationship management strategy and distinguishes sales enablement from traditional sales force automation.]]>				
					</description>
					<author>
						<![CDATA[Sage (UK) Limited]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml						
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					<title>
					<![CDATA[Customer Relationship Management - Integration for a Customer Centric View]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99026?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Media&amp;n=99026&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper provides a valuable list of factors for executive management, IT decision makers and sales professionals to consider when planning a successful CRM integration project.]]>				
					</description>
					<author>
						<![CDATA[Sage (UK) Limited]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Customer Relationship Management - Fast Return on Investment (ROI) in Sage CRM SalesLogix  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99027?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Media&amp;n=99027&amp;c=CORE</link>
					<description>
						<![CDATA[ This report explains how a wide range of Sage CRM SalesLogix customers define ROI and the return they are achieving with their Sage CRM SalesLogix implementations.]]>				
					</description>
					<author>
						<![CDATA[Sage (UK) Limited]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Configure One &apos; s Concept™ Product Configurator]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98301?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Media&amp;n=98301&amp;c=CORE</link>
					<description>
						<![CDATA[ Configure One&apos;s Concept Product Configurator software is designed for manufacturers who produce highly configurable or routinely customized products. The product configurator software instantaneously translates customers’ unique product requests into quotations, sales drawings, bills of material, routings, and more.]]>				
					</description>
					<author>
						<![CDATA[Configure One.]]>				
					</author>
					<pubDate>
						Mon, 14 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Enterprise Benefits of Real-Time Contact Center Performance Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98396?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Media&amp;n=98396&amp;c=CORE</link>
					<description>
						<![CDATA[ Real-time CCPM solutions give contact center management an objective and quantifiable method for identifying, capturing and communicating customer or operational issues quickly enough to prevent them from causing more damage.]]>				
					</description>
					<author>
						<![CDATA[Genesys Co.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[SageCRM: Part of the Sage Accpac Extended Enterprise Suite]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98074?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Media&amp;n=98074&amp;c=CORE</link>
					<description>
						<![CDATA[ SageCRM is a powerful, easy-to-use customer relationship management solution that integrates directly with Sage Accpac ERP, also you can synchronize your sales, marketing, and customer care activities across your organization.]]>				
					</description>
					<author>
						<![CDATA[Sage Software.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[How to Calculate the ROI of Remote Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98143?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Media&amp;n=98143&amp;c=CORE</link>
					<description>
						<![CDATA[ Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online-GotoAssist]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Increase First Contact Resolution: The Key to Superior Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98146?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Media&amp;n=98146&amp;c=CORE</link>
					<description>
						<![CDATA[ John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online-GotoAssist]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Bowen &amp; Groves Honored in Fifth Annual International Business Awards(SM)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98482?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Media&amp;n=98482&amp;c=CORE</link>
					<description>
						<![CDATA[ Bowen &amp; Groves the developer of M1 by B&amp;G™ a leading Manufacturing ERP System has earned a Certificate of Finalist Recognition for Best Support Organization and Best Product Development Department in the 2008 International Business Awards.]]>				
					</description>
					<author>
						<![CDATA[Bowen &amp;  Groves]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Datex Corporation &amp; Best Software SLX: Saleslogix 6.2 for Customer Relationship Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98124?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Media&amp;n=98124&amp;c=CORE</link>
					<description>
						<![CDATA[ SalesLogix 6.2, delivers integrated sales, marketing, customer service and support automation solutions, SalesLogix is built with versatility to meet the unique needs of small and medium sized businesses.]]>				
					</description>
					<author>
						<![CDATA[Datex Corporation.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Datex Customer Service Solutions: Let Our Team of Experts Work for You]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98125?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Media&amp;n=98125&amp;c=CORE</link>
					<description>
						<![CDATA[ For more than a quarter century, Datex Corporation has exceeded customer expectations by developing unique and powerfully dynamic service solutions.]]>				
					</description>
					<author>
						<![CDATA[Datex Corporation.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Datex Corporation &amp; Best Software MAS 500: MAS 500 Enterprise Resource Planning]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98128?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Media&amp;n=98128&amp;c=CORE</link>
					<description>
						<![CDATA[ The MAS 500 is a powerful solution for Enterprise Resource Planning.  If your company is experiencing increased transaction volume and disjointed business functions, implementing the MAS 500 can streamline efforts and help achieve customer satisfaction.]]>				
					</description>
					<author>
						<![CDATA[Datex Corporation.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Six Secrets for Effectively Managing a Customer Support Organization]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98219?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Media&amp;n=98219&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper discusses key strategies for maintaining an effective customer support organization.]]>				
					</description>
					<author>
						<![CDATA[EnterpriseWizard Inc.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Steps for Implementing Comprehensive Support Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98308?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Media&amp;n=98308&amp;c=CORE</link>
					<description>
						<![CDATA[ This demo explores how to effectively manage all aspects of customer service. Learn how to implement proactive customer service and reduce response times for an improved user experience.]]>				
					</description>
					<author>
						<![CDATA[EnterpriseWizard Inc.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98273?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Media&amp;n=98273&amp;c=CORE</link>
					<description>
						<![CDATA[ Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information.  ECHO™ provides the vehicle for doing this.]]>				
					</description>
					<author>
						<![CDATA[Teleformix.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Record, Evaluate, Monitor and Archive All Your Customer Interactions For Your Avaya Switch]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98274?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Media&amp;n=98274&amp;c=CORE</link>
					<description>
						<![CDATA[ ECHO™ provides the vehicle for focused customer experience management through real-time monitoring and agent performance evaluations.]]>				
					</description>
					<author>
						<![CDATA[Teleformix.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[The Unique Requirements of Product Data Quality by The Data Warehouse Institute]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98510?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Media&amp;n=98510&amp;c=CORE</link>
					<description>
						<![CDATA[ TDWI explores traditional approaches to data quality, which focus on well structured data, and shows why these do not work with less structured product data.  Read about Product Data’s unique requirements and how to address them.]]>				
					</description>
					<author>
						<![CDATA[Silver Creek Systems.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Driving competitive advantage with SaaS APIs]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98574?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Media&amp;n=98574&amp;c=CORE</link>
					<description>
						<![CDATA[ ServiceNet network appliance, Sonoa Systems offers a next-generation platform that enables SaaS providers to offer APIs with secure data protection, flexible access control and interoperability.]]>				
					</description>
					<author>
						<![CDATA[Sonoa Systems]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Whatever Happened to Service?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97854?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Media&amp;n=97854&amp;c=CORE</link>
					<description>
						<![CDATA[ After investigating the market, Quality Store selected an integrated retail scheduling system from SERVICEPower that provides guaranteed client and customer service results.]]>				
					</description>
					<author>
						<![CDATA[SERVICEPower.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96957?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Media&amp;n=96957&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.]]>				
					</description>
					<author>
						<![CDATA[Genesys Co.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[OpenCDI™ Customer Data Integration on a Zero Based Platform]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97271?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Media&amp;n=97271&amp;c=CORE</link>
					<description>
						<![CDATA[ OpenCDI™ solution that is highly efficient and cost effective, while delivering results with speed and accuracy.]]>				
					</description>
					<author>
						<![CDATA[Infosolve Technologies Inc.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Remote Support Service]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96807?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Media&amp;n=96807&amp;c=CORE</link>
					<description>
						<![CDATA[ GoToAssist is consistently chosen by customers due to a faster time to connect with end users, faster time to resolve support incidents and overall ease of use.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online-GotoAssist]]>				
					</author>
					<pubDate>
						Thu, 22 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ExtraView IT HelpDesk]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95023?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Media&amp;n=95023&amp;c=CORE</link>
					<description>
						<![CDATA[ ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation.]]>				
					</author>
					<pubDate>
						Tue, 20 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Using Real-Time Information to Improve Contact Center Performance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99188?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Media&amp;n=99188&amp;c=CORE</link>
					<description>
						<![CDATA[ From this 15-minute podcast, you&apos;ll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center.]]>				
					</description>
					<author>
						<![CDATA[Genesys Co.]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Power of Remote Support in Battling Today &apos; s Top Customer Support Issues]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96796?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Media&amp;n=96796&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explores various issues and offer guidance to help companies successfully face the challenges to improve service levels and differentiate competitively based on quality of service.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online-GotoAssist]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Support Impacts of Technical Complexity on Margins and Customer Satisfaction]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96798?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Media&amp;n=96798&amp;c=CORE</link>
					<description>
						<![CDATA[ This Research Brief addresses 1 of the 6 key strategic issues: The Support Impacts of Technical Complexity on Margins and Customer Satisfaction.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online-GotoAssist]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Moving Beyond the Queue - Focusing on the Real-Time Customer]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96883?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Media&amp;n=96883&amp;c=CORE</link>
					<description>
						<![CDATA[ In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands.]]>				
					</description>
					<author>
						<![CDATA[Inova Solutions]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Dialogue Live]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96152?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Media&amp;n=96152&amp;c=CORE</link>
					<description>
						<![CDATA[ Dialogue Live is an intelligent, interactive document solution that provides a common infrastructure for managing the editing of all types of interactive documents across the enterprise.]]>				
					</description>
					<author>
						<![CDATA[Exstream Software.]]>				
					</author>
					<pubDate>
						Sat, 26 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Customer Information Quality Protection and Assessment]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96085?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Media&amp;n=96085&amp;c=CORE</link>
					<description>
						<![CDATA[ A Customer Information Quality Assessment (C-IQA) provides a systematic review of your customer data, reporting on key information quality metrics to help you understand how effectively you are able to manage your customers.]]>				
					</description>
					<author>
						<![CDATA[Datanomic.]]>				
					</author>
					<pubDate>
						Fri, 25 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Datanomic Data Migration and System Integration]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96086?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Media&amp;n=96086&amp;c=CORE</link>
					<description>
						<![CDATA[ Datanomic&apos;s Customer Data Migration solutions are designed for customers and partners to minimize the risk of their data migration projects failing or overrunning due to data issues.]]>				
					</description>
					<author>
						<![CDATA[Datanomic.]]>				
					</author>
					<pubDate>
						Fri, 25 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[dn:Director Data Quality and Customer Data Integration]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96088?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Media&amp;n=96088&amp;c=CORE</link>
					<description>
						<![CDATA[ dn:Director is designed to be easy to integrate, to provide a fast return on investment, and to enable the ongoing success of all types of data-centric projects and implementations.]]>				
					</description>
					<author>
						<![CDATA[Datanomic.]]>				
					</author>
					<pubDate>
						Fri, 25 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Dispatch Direct: Service Call Dispatching]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95824?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Media&amp;n=95824&amp;c=CORE</link>
					<description>
						<![CDATA[ Dispatch Direct service call software will help you run and manage your services business or divisions with increased efficiency, productivity and superior customer service.]]>				
					</description>
					<author>
						<![CDATA[Dispatch Direct]]>				
					</author>
					<pubDate>
						Thu, 17 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Vestcom International: Personalization Drives Repeat Business]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96124?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Media&amp;n=96124&amp;c=CORE</link>
					<description>
						<![CDATA[ Vestcom International is a New Jersey-based firm that offers end-to-end personalized communication solutions. Vestcom used Exstream Software&apos;s Dialogue solution to design a sophisticated relationship management program that is fostering...]]>				
					</description>
					<author>
						<![CDATA[Exstream Software.]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices for Delivering Interactive, Intelligent Documents]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96126?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Media&amp;n=96126&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper will reveal new ideas and tactics for raising the impact of online and offline documents and detail three best practices for delivering interactive, intelligent documents at the point of sale. This document is a must read for senior deci…]]>				
					</description>
					<author>
						<![CDATA[Exstream Software.]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Improving Customer Experience in the Insurance Industry - Leveraging the Power of an  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96127?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Media&amp;n=96127&amp;c=CORE</link>
					<description>
						<![CDATA[ The purpose of this paper is to discuss the importance of an enterprise personalization platform that streamlines front-end and back-end document creation processes for straight-through processing, while allowing you to leverage custome…]]>				
					</description>
					<author>
						<![CDATA[Exstream Software.]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95314?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Media&amp;n=95314&amp;c=CORE</link>
					<description>
						<![CDATA[ Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers&apos; needs and allow them to control the interaction.]]>				
					</description>
					<author>
						<![CDATA[Genesys Co.]]>				
					</author>
					<pubDate>
						Thu, 27 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Customer Support solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95018?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Media&amp;n=95018&amp;c=CORE</link>
					<description>
						<![CDATA[ ExtraView Customer Support provides controlled access screens where customers and partners may enter problem reports and enhancement requests over the Web.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation.]]>				
					</author>
					<pubDate>
						Wed, 19 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Defect Tracker]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95030?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Media&amp;n=95030&amp;c=CORE</link>
					<description>
						<![CDATA[ ExtraView Defect Tracker provides controlled access screens where customers and partners may enter problem reports and enhancement requests over the Web.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation.]]>				
					</author>
					<pubDate>
						Wed, 19 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Akamai Services for the High Tech Industry]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94494?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Media&amp;n=94494&amp;c=CORE</link>
					<description>
						<![CDATA[ Akamai solutions for high tech companies provide a predictable, high-quality user experience that measurably improves the success of your online activities.]]>				
					</description>
					<author>
						<![CDATA[Akamai Technologies.]]>				
					</author>
					<pubDate>
						Thu, 06 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The One-to-One Future: Are We There Yet? Three Strategies for Accelerating the Customer- ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94588?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Media&amp;n=94588&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper will show how three core strategies must be deployed in order to address current and future business challenges, and to continue the journey toward the one-to-one future.]]>				
					</description>
					<author>
						<![CDATA[Infor.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Accelerating the Delivery of On-Demand Applications to Meet Escalating Expectations of  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94477?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Media&amp;n=94477&amp;c=CORE</link>
					<description>
						<![CDATA[ The purpose of this whitepaper is to examine the escalating service delivery requirements of the SaaS marketplace.]]>				
					</description>
					<author>
						<![CDATA[Akamai Technologies.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Transforming Branch Banking: Real-Time Advice in the 21st Century]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94836?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Media&amp;n=94836&amp;c=CORE</link>
					<description>
						<![CDATA[ To remain independent and expand their profitability, banks must become more operationally efficient and more customer-centric. Institutions realize that providing excellent customer service is the best competitive weapon in an industry with li…]]>				
					</description>
					<author>
						<![CDATA[TANDBERG.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Media/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
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					<title>
					<![CDATA[ServicePower - Strengthening the Service Chain]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94219?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Media&amp;n=94219&amp;c=CORE</link>
					<description>
						<![CDATA[ ServicePower’s application set is highly configurable – you can choose what works best for your service organization. The same application is proven in a wide range of service industries and so our customers represent a cross-section of world leading companies in the insurance, medical, appliance, security and consumer electronics industries.]]>				
					</description>
					<author>
						<![CDATA[SERVICEPower.]]>				
					</author>
					<pubDate>
						Thu, 28 Feb 2008 00:00:00 EST				
					</pubDate>
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					<![CDATA[Mobilizing Your Workforce - The Powerful Differentiator - Including Information from &quot; The  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/82906?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Media&amp;n=82906&amp;c=CORE</link>
					<description>
						<![CDATA[ According to Aberdeen, companies that have deployed mobile field service solutions have realized, on average, 27% improvement in worker productivity, 19% increase in customer satisfaction/retention, 17% increase in overall profitability, and 13% increase in service revenues. Are you interested in achieving results like these?]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 May 2006 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Get the Fuel You Need to Combat Rising Gas Prices - Making Your Mobile Workforce more Efficient]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/82907?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Media&amp;n=82907&amp;c=CORE</link>
					<description>
						<![CDATA[ The livelihood of your mobile workforce hinges on their ability to travel to and from job sites - with gas prices continuously on the rise your bottom line is going to feel the pain. Streamlining your processes and maximizing your profits is essential for survival in today&apos;s economic environment.]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 May 2006 00:00:00 EDT				
					</pubDate>
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