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	Customer Metrics  - KnowledgeStorm
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			<link>http://www.knowledgestorm.com</link>
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	KnowledgeStorm
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	en-us			
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	Copyright &amp;#169; 2008<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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			<item>					
					<title>
					<![CDATA[Seven Email Marketing Refreshes]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100741?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Metrics&amp;n=100741&amp;c=CORE</link>
					<description>
						<![CDATA[ The seven strategies and tactics outlined in this whitepaper will assist in maximizing your email marketing return.]]>				
					</description>
					<author>
						<![CDATA[Bronto Software]]>				
					</author>
					<pubDate>
						Wed, 01 Oct 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Ground up Strategies for Asset Performance Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100309?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Metrics&amp;n=100309&amp;c=CORE</link>
					<description>
						<![CDATA[ Top performing companies are optimizing asset performance and integrating operational metrics with financial metrics for top line and bottom line improvement in performance.]]>				
					</description>
					<author>
						<![CDATA[SAP America, Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
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					<title>
					<![CDATA[Warranty Management as Your Competitive Differentiator: How to Reduce Costs and Improve  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99859?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Metrics&amp;n=99859&amp;c=CORE</link>
					<description>
						<![CDATA[ Read on for a discussion of ten business realities constraining today’s warranty management programs - and what progressive companies should be doing about them.]]>				
					</description>
					<author>
						<![CDATA[SAS Institute Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Improve Business Performance and Customer Loyalty in 5 Steps]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99768?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Metrics&amp;n=99768&amp;c=CORE</link>
					<description>
						<![CDATA[ Maintaining strong business performance and customer loyalty require continual vigilance and assessment and performance tools. Read this paper to learn five steps to improve business performance and increase customer loyalty.]]>				
					</description>
					<author>
						<![CDATA[Infor.]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[CIOs Confront Metric Confusion: How CIOs Successfully Bridge Business and Technology to  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99851?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Metrics&amp;n=99851&amp;c=CORE</link>
					<description>
						<![CDATA[ This study results show that most CIOs believe performance management (PM) can help organizations achieve their strategic goals, while other members of the C-suite don’t seem to be as favourable or familiar with the potential of PM.]]>				
					</description>
					<author>
						<![CDATA[SAS Institute Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Application Delivery Controller Performance Report]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99769?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Metrics&amp;n=99769&amp;c=CORE</link>
					<description>
						<![CDATA[ This report documents the performance of the top Application Delivery Controllers offered by F5 Networks, Cisco Systems, and Citrix Netscaler. Through the development and implementation of robust and reproducible testing methods, F5 demonst...]]>				
					</description>
					<author>
						<![CDATA[F5 Networks.]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[6 Key Metrics for Measuring Lean Success]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99776?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Metrics&amp;n=99776&amp;c=CORE</link>
					<description>
						<![CDATA[ This webcast discusses the key metrics that your company can use to help ensure that you accomplished your lean goal.]]>				
					</description>
					<author>
						<![CDATA[Infor.]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Improve Customer Service, Call Metrics and Reduce Support Costs Using a Remote Technical  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100524?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Metrics&amp;n=100524&amp;c=CORE</link>
					<description>
						<![CDATA[ In this case study, Illumen improved its customer service, call metrics and reduced its support costs by using NTR global’s remote technical support solution. Learn more about NTR support.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Quest MessageStats™]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95669?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Metrics&amp;n=95669&amp;c=CORE</link>
					<description>
						<![CDATA[ Quest MessageStats empowers executive management, Information Technology (IT) managers, and Exchange administrators to perform business-critical analysis and reporting on Exchange e-mail infrastructures.]]>				
					</description>
					<author>
						<![CDATA[Quest Software, Inc]]>				
					</author>
					<pubDate>
						Tue, 12 Aug 2008 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[The Total Economic Impact of Lumension Security &apos; s Sanctuary]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99007?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Metrics&amp;n=99007&amp;c=CORE</link>
					<description>
						<![CDATA[ Lumension,s Sanctuary Application and Device Control is an IT-driven solution that automatically enforces endpoint security policies. The financial impact of moving from a voluntary compliance solution to an automatic one is illustrated]]>				
					</description>
					<author>
						<![CDATA[Lumension Security]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Customer Satisfaction with Email Archiving Systems]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98808?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Metrics&amp;n=98808&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper compares Sunbelt Exchange Archiver (SEA) with a cross-section of other email archiving offerings.]]>				
					</description>
					<author>
						<![CDATA[Sunbelt Software.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Five Myths of Infrastructure Monitoring]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99547?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Metrics&amp;n=99547&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper discuss Five Myths of Infrastructure Monitoring. It explores how end-user monitoring can help improve customer satisfaction.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Metrics/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Metrics/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[The Technology Strategies for Integrated Business Planning Benchmark Report]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98794?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Metrics&amp;n=98794&amp;c=CORE</link>
					<description>
						<![CDATA[ Aberdeen research finds that the top 5 pressures for improving S&amp;OP processes are rising customer order fill rate expectations, better return on net assets, shrinking profit margins, customer retention pressures and extended lead-times.]]>				
					</description>
					<author>
						<![CDATA[SAP America, Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Metrics/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Metrics/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Delivering the Reports, Plans &amp; Metrics Sales Needs]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98881?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Metrics&amp;n=98881&amp;c=CORE</link>
					<description>
						<![CDATA[ With IT, Sales can scorecard, plan, and understand more about the client, and anticipate opportunities.]]>				
					</description>
					<author>
						<![CDATA[Cognos, an IBM Company]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Metrics/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Metrics/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Improving Operations with Reports, Plans and Metrics]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98883?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Metrics&amp;n=98883&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper details the critical roles IT plays in providing Operations with timely information in areas such as quality management, supply chain, and cost control.]]>				
					</description>
					<author>
						<![CDATA[Cognos, an IBM Company]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Metrics/ds,CORE/oe,utf8/rss.xml						
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					<title>
					<![CDATA[Delivering Reports, Plans and Metrics for Better Marketing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98884?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Metrics&amp;n=98884&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn how IT can help deliver critical business information for Marketing resulting in less guesswork, greater customer value, and greater return on investment.]]>				
					</description>
					<author>
						<![CDATA[Cognos, an IBM Company]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Metrics/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Using Technologies to Increase Perfect Order Metrics]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98954?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Metrics&amp;n=98954&amp;c=CORE</link>
					<description>
						<![CDATA[ Companies are continually finding new ways to get the right goods to the right customers on time. This white paper explains how each aspect of perfect order performance can be improved through enhancements to data collection processes and technologies.]]>				
					</description>
					<author>
						<![CDATA[Intermec]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Visibility and Control to Monitor and Measure Project Performance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98294?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Metrics&amp;n=98294&amp;c=CORE</link>
					<description>
						<![CDATA[ Telelogic Dashboard™, a decision-making dashboard for project management, gives project managers quick insight into project risk, status, and trends by automating the collection, analysis, and reporting of measurement data from Telelogic Change™ and Telelogic DOORS®.]]>				
					</description>
					<author>
						<![CDATA[Telelogic, An IBM Company]]>				
					</author>
					<pubDate>
						Sat, 12 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Software Quality Assessment Solution for the Enterprise]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98288?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Metrics&amp;n=98288&amp;c=CORE</link>
					<description>
						<![CDATA[ Telelogic Logiscope™ is a software quality assurance (QA) tool that helps increase test coverage by automating code reviews and the identification and detection of error-prone modules for quality assurance and software testing. Customizable software testing features help you identify bugs early in the software development process.]]>				
					</description>
					<author>
						<![CDATA[Telelogic, An IBM Company]]>				
					</author>
					<pubDate>
						Fri, 11 Jul 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Metrics/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Are you ready for outsourced systems management?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98116?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Metrics&amp;n=98116&amp;c=CORE</link>
					<description>
						<![CDATA[ In a Webcast presentation, Noel, Ptak &amp; Associates Analyst Richard Ptak assesses the outsourcing of systems management services and discusses the range of issues facing service providers.]]>				
					</description>
					<author>
						<![CDATA[OnForce, Inc.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Case Study: Children’s Memorial Hospital]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98591?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Metrics&amp;n=98591&amp;c=CORE</link>
					<description>
						<![CDATA[ In this case study Children’s Memorial Hospital engaged ABS to provide a variety of consulting services. Learn how ABS optimized the hospital’s help desk support system, and cut the figures for monthly average abandoned calls and open tickets in half.]]>				
					</description>
					<author>
						<![CDATA[ABS Associates Inc.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[How to Calculate the ROI of Remote Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98143?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Metrics&amp;n=98143&amp;c=CORE</link>
					<description>
						<![CDATA[ Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online-GotoAssist]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Populating a Data Quality Scorecard with Relevant Metrics]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98011?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Metrics&amp;n=98011&amp;c=CORE</link>
					<description>
						<![CDATA[ Too often, data governance teams rely on existing measurements as the metrics used to populate a data quality scorecard. But without a defined understanding of the relationship between specific measurement scores and the business’s success criteria, it is difficult to determine how to react to emergent data quality issues..]]>				
					</description>
					<author>
						<![CDATA[DataFlux Corporation]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Metrics/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Metrics/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Run Away to Join the New Circus - Sales 2.0 Whitepaper Part 1]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97352?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Metrics&amp;n=97352&amp;c=CORE</link>
					<description>
						<![CDATA[ In this first of a two-part white paper, we present an overview of the state of sales today, supported by metrics from our 2007 Sales Performance Optimization survey.]]>				
					</description>
					<author>
						<![CDATA[Landslide Technologies, Inc.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Metrics/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Metrics/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Top 5 Best Practices for Creating Effective Campaign Dashboards]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97039?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Metrics&amp;n=97039&amp;c=CORE</link>
					<description>
						<![CDATA[ We can define an effective marketing dashboard as one that enables marketers to visually display relevant and current campaign, customer, advertising and/or branding information needed to achieve marketing objectives.]]>				
					</description>
					<author>
						<![CDATA[Tableau Software.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Metrics/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Metrics/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Developing reliable metrics for comparison of energy-efficiency performance is the first  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98558?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Metrics&amp;n=98558&amp;c=CORE</link>
					<description>
						<![CDATA[ For improving energy efficiency in the data center is the development of reliable metrics for comparison of energy-efficiency performance.]]>				
					</description>
					<author>
						<![CDATA[Intel Corporation.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Metrics/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Metrics/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The ROI of Data Governance: A Revenue Generation Perspective]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97331?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Metrics&amp;n=97331&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this whitepaper to learn more about data governance, and when it is appropriate to measure data efforts with ROI or other metrics. Learn about an ROI calculator of data governance and how to test assumptions about data.]]>				
					</description>
					<author>
						<![CDATA[DataFlux Corporation]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Metrics/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Metrics/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Optimizing Web-to-Mainframe Performance of Critical Business Services]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97640?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Metrics&amp;n=97640&amp;c=CORE</link>
					<description>
						<![CDATA[ Sign up today for this valuable webcast to learn how integrated Web-to-mainframe performance management can help you achieve higher levels of availability, performance and customer success rates.]]>				
					</description>
					<author>
						<![CDATA[CA.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Metrics/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Metrics/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Why Advocacy Matters to Grocers: Surveyed Consumers Give Retailers Food for Thought]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96781?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Metrics&amp;n=96781&amp;c=CORE</link>
					<description>
						<![CDATA[ Grocers can pursue customer-focused initiatives and investments with greater precision and success by concentrating on customer advocacy. This paper discusses the attitudes and behaviors that can do improve the level of advocacy among customers.]]>				
					</description>
					<author>
						<![CDATA[IBM.]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Metrics/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Metrics/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[IRMS Warehouse Management System Suite (SCM)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96216?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Metrics&amp;n=96216&amp;c=CORE</link>
					<description>
						<![CDATA[ The IRMS system begins with the classic WMS foundation and expands to deliver flexibility and adaptability to commercial and government organizations, whatever the need.]]>				
					</description>
					<author>
						<![CDATA[Integrated Warehouse Solutions.]]>				
					</author>
					<pubDate>
						Tue, 29 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Metrics/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Metrics/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Aldon Community Manager - Requirements Management &amp; Incident]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96082?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Metrics&amp;n=96082&amp;c=CORE</link>
					<description>
						<![CDATA[ Aldon Community Manager is a Web-based requirements and incident management solution. Aldon Community Manager monitors change requests, manages approvals, associates requirements and projects, and provides workflow templates and essential infrastructure.]]>				
					</description>
					<author>
						<![CDATA[Aldon.]]>				
					</author>
					<pubDate>
						Fri, 25 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Metrics/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Metrics/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Datanomic Data Migration and System Integration]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96086?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Metrics&amp;n=96086&amp;c=CORE</link>
					<description>
						<![CDATA[ Datanomic&apos;s Customer Data Migration solutions are designed for customers and partners to minimize the risk of their data migration projects failing or overrunning due to data issues.]]>				
					</description>
					<author>
						<![CDATA[Datanomic.]]>				
					</author>
					<pubDate>
						Fri, 25 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Metrics/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Metrics/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Customer Information Quality Protection and Assessment]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96085?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Metrics&amp;n=96085&amp;c=CORE</link>
					<description>
						<![CDATA[ A Customer Information Quality Assessment (C-IQA) provides a systematic review of your customer data, reporting on key information quality metrics to help you understand how effectively you are able to manage your customers.]]>				
					</description>
					<author>
						<![CDATA[Datanomic.]]>				
					</author>
					<pubDate>
						Fri, 25 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Metrics/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Metrics/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Introducing GradeCard: Ensuring the Highest Level of Supplier Performance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95726?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Metrics&amp;n=95726&amp;c=CORE</link>
					<description>
						<![CDATA[ GradeCard is an enterprise software system that captures data from a customer&apos;s Enterprise Resource Planning system, stores the data, compiles, and then analyzes the data into the form of a periodic electronically transmitted GradeCard.]]>				
					</description>
					<author>
						<![CDATA[Lyons Information Systems, Inc]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Metrics/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Metrics/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Akamai Electronic Software Delivery Best Practices: Improving Download Completion Rates to  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95847?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Metrics&amp;n=95847&amp;c=CORE</link>
					<description>
						<![CDATA[ The Akamai Electronic Software Delivery solution enables software vendors to drastically improve their download completion rates by offering superior user download experience through increased speed, reliability, visibility and control.]]>				
					</description>
					<author>
						<![CDATA[Akamai Technologies.]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Metrics/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Metrics/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Sales and Operations Planning: The Key to Continuous Demand Satisfaction]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95279?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Metrics&amp;n=95279&amp;c=CORE</link>
					<description>
						<![CDATA[ Find out how leading companies are designing their sales and operations planning (S&amp;OP) processes to continuously monitor and meet customer demand.]]>				
					</description>
					<author>
						<![CDATA[SAP America, Inc.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Metrics/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Metrics/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Aberdeen Group: Customer Data Quality: Roadmap for Growth and Profitability]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95326?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Metrics&amp;n=95326&amp;c=CORE</link>
					<description>
						<![CDATA[ New Aberdeen research reveals that customer data quality is a sales and marketing leadership issue. Aberdeen found that over 70% of Best-in-Class firms are driven to improve customer data quality by competitive and profitability pressures…]]>				
					</description>
					<author>
						<![CDATA[Infosolve Technologies Inc.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Metrics/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Metrics/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Got Traffic? Strategies to Survive Peak Demand in a Web 2.0 World]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93966?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Metrics&amp;n=93966&amp;c=CORE</link>
					<description>
						<![CDATA[ This Webcast highlights the growing impact of Web 2.0 technology on performance and the end user experience. Gain insight into the top ten errors made during performance testing.]]>				
					</description>
					<author>
						<![CDATA[Keynote  Systems]]>				
					</author>
					<pubDate>
						Mon, 25 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Metrics/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Metrics/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Keep Your Web Customers Coming Back: Three Improvements to Enhance Your Customer &apos; s Experience]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93938?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Metrics&amp;n=93938&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this whitepaper to learn how to ensure a positive Web experience for your customers. Discover three steps you can take right now to enhance your customer&apos;s experience.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 22 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Metrics/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Metrics/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Selecting an Industry-Standard Metric for Data Center Efficiency]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93798?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Metrics&amp;n=93798&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper discusses the standards for measurement of data center efficiency. It explains some of the metrics that have been used to describe the efficiency of data center physical infrastructure and suggests which metric is the most effective.]]>				
					</description>
					<author>
						<![CDATA[APC]]>				
					</author>
					<pubDate>
						Tue, 19 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Metrics/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Metrics/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Leveraging SAP ERP Human Capital Management (SAP ERP HCM) to Control Health-Benefits Costs  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93595?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Metrics&amp;n=93595&amp;c=CORE</link>
					<description>
						<![CDATA[ Inc., give a firsthand account of how his company, an SAP customer, is using the Health Benefits Management for ERP solution by VitalSpring to manage health b...]]>				
					</description>
					<author>
						<![CDATA[SAP America, Inc.]]>				
					</author>
					<pubDate>
						Thu, 14 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Metrics/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Metrics/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Helpdesk Managed Services - Maximize End-User Satisfaction for Enterprises]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93111?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Metrics&amp;n=93111&amp;c=CORE</link>
					<description>
						<![CDATA[ Providing quality helpdesk, desktop, and networking support and services is the heart of ABS&apos; business. By rendering quick, responsive answers to your IT challenges, ABS will have a positive impact on the overall productivity of your organization.]]>				
					</description>
					<author>
						<![CDATA[ABS Associates Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Metrics/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Metrics/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Uniting IT with Business through ITSM: Oracle Leads the Charge]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93778?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Metrics&amp;n=93778&amp;c=CORE</link>
					<description>
						<![CDATA[ This report highlights Oracle’s Upgrade Management Service as a solution enabling organizations to unify business and IT with the shared goal of delivering value to the customer.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation.]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Metrics/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Metrics/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[IT Service Management Metrics That Matter: Four Key Benchmarks for Improving IT Performance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93672?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Metrics&amp;n=93672&amp;c=CORE</link>
					<description>
						<![CDATA[ High performing organizations utilize processes and controls which achieve their operational effectiveness and efficiency objectives. This white paper outlines IT best practices that give the highest rate of performance return for your organization.]]>				
					</description>
					<author>
						<![CDATA[Tripwire Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Metrics/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Metrics/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[CDC Factory - Enterprise Manufacturing Operations Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/90905?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Metrics&amp;n=90905&amp;c=CORE</link>
					<description>
						<![CDATA[ CDC Factory is an enterprise application for manufacturing operations management that delivers real-time OEE, finite scheduling, supplier collaboration, quality assurance and rapid maintenance response. CDC Factory manages production planning and records results of all activities in terms of rate, yield, utilization, and unit cost.]]>				
					</description>
					<author>
						<![CDATA[CDC Software - CDC Factory]]>				
					</author>
					<pubDate>
						Mon, 24 Sep 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Metrics/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Metrics/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[OnePlan Production Scheduler: Update Schedules to Match Speed of Business]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/84124?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Metrics&amp;n=84124&amp;c=CORE</link>
					<description>
						<![CDATA[ OnePlan addresses the Finite Scheduling needs of demand driven process and consumer products manufacturers with a strong emphasis on ease of use, visibility &amp; collaborative planning. This application enables plant plans and schedules to be quickly updated to match the speed of the business.]]>				
					</description>
					<author>
						<![CDATA[CDC Software - Ross Enterprise]]>				
					</author>
					<pubDate>
						Thu, 26 Apr 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Metrics/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Metrics/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Marketing Your Metrics]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/88563?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Metrics&amp;n=88563&amp;c=CORE</link>
					<description>
						<![CDATA[ Metrics are a formulaic approach to proving the worth of security tools. Often seen as the &quot;holy grail&quot; for security practitioners, metrics are seen as key to getting the support and budget they need. But just what sort of formula proves successful? In this webcast, we will hear from industry experts who have found success in their organizations.]]>				
					</description>
					<author>
						<![CDATA[SC Magazine]]>				
					</author>
					<pubDate>
						Wed, 18 Apr 2007 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[ModusLink: Manage and Perform End-to-End Supply Chain Processes]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/87236?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Metrics&amp;n=87236&amp;c=CORE</link>
					<description>
						<![CDATA[ We partner with you to manage and perform end-to-end supply chain processes including demand and inventory planning for materials procurement, manufacturing, assembly, packaging, and delivery of products to your customers.]]>				
					</description>
					<author>
						<![CDATA[ModusLink]]>				
					</author>
					<pubDate>
						Wed, 21 Feb 2007 00:00:00 EST				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Metrics/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[newScale Solutions Overview - newScale FrontOffice Suite™]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/77300?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Metrics&amp;n=77300&amp;c=CORE</link>
					<description>
						<![CDATA[ The newScale FrontOffice Suite™ provides integrated solutions for an actionable and operational Service Catalog – to define an optimal portfolio of services, forecast service demand, manage IT budgets, control consumption, enable self-service, and streamline request fulfillment.]]>				
					</description>
					<author>
						<![CDATA[newScale]]>				
					</author>
					<pubDate>
						Mon, 12 Sep 2005 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Metrics/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Metrics/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Justifying Your Technology Investments Through ROI]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/64797?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Metrics&amp;n=64797&amp;c=CORE</link>
					<description>
						<![CDATA[ As budgets stay tight and finance professionals become more involved in technology buying decisions, be better prepared to defend your business case through the use of financial metrics and Return on Investment (ROI) calculators.]]>				
					</description>
					<author>
						<![CDATA[KnowledgeStorm Webinars]]>				
					</author>
					<pubDate>
						Tue, 27 Apr 2004 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Metrics/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Metrics/ds,CORE/oe,utf8/rss.xml						
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