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	Customer Satisfaction and Loyalty Measurement tools  - KnowledgeStorm
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	KnowledgeStorm
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	en-us			
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	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<title>
					<![CDATA[Measuring and Improving Customer Satisfaction in the Insurance Industry]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141338?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Satisfaction and Loyalty Measurement tools&amp;n=5141338&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn how leading Insurers are using MarketTools’ CustomerSat to gather and analyze feedback from customers, employees, and others, as well manage timely responses to this feedback.]]>				
					</description>
					<author>
						<![CDATA[MarketTools, Inc.]]>				
					</author>
					<pubDate>
						Tue, 24 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[Saving At-Risk Customers and Revenue Through Survey Action Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141340?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Satisfaction and Loyalty Measurement tools&amp;n=5141340&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this whitepaper to understand what Survey Action management is and how it can help your organization effectively address customer concerns, save at-risk customers, and build customer satisfaction and loyalty.]]>				
					</description>
					<author>
						<![CDATA[MarketTools, Inc.]]>				
					</author>
					<pubDate>
						Tue, 24 Nov 2009 00:00:00 EST				
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			<item>					
					<title>
					<![CDATA[Sun Systems for Oracle &apos; s Siebel CRM Enterprise: Transform Your Business for Growth]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141037?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Satisfaction and Loyalty Measurement tools&amp;n=5141037&amp;c=CORE</link>
					<description>
						<![CDATA[ Consolidating and virtualizing application, web, and database tiers for enterprise Oracle&amp;reg; Siebel 8.0 CRM applications is one approach to help reduce costs and enhance flexibility. Read this paper to learn about Sun&apos;s platform for the Oracle Siebel CRM software stack.]]>				
					</description>
					<author>
						<![CDATA[Sun Microsystems, Inc.]]>				
					</author>
					<pubDate>
						Mon, 16 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[The 10 Worst Practices for Technical Support and How to Overcome Them]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140495?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Satisfaction and Loyalty Measurement tools&amp;n=5140495&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper will explore 10 of the &quot;worst practices&quot; that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
					<pubDate>
						Thu, 29 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Satisfaction%20and%20Loyalty%20Measurement%20tools/ds,CORE/oe,utf8/rss.xml">
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			<item>					
					<title>
					<![CDATA[Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140497?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Satisfaction and Loyalty Measurement tools&amp;n=5140497&amp;c=CORE</link>
					<description>
						<![CDATA[ Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
					<pubDate>
						Thu, 29 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[The Case for Investing in Business Analytics Technology]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140314?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Satisfaction and Loyalty Measurement tools&amp;n=5140314&amp;c=CORE</link>
					<description>
						<![CDATA[ Tune in to this webcast  –  featuring insights from Dan Vesset, IDC&apos;s Vice President of Business Analytics – and learn how business analytics drives customer retention.]]>				
					</description>
					<author>
						<![CDATA[SAS Institute Inc.]]>				
					</author>
					<pubDate>
						Fri, 23 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[How to Maximize Revenue by Sending Targeted Promotions to Customers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140321?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Satisfaction and Loyalty Measurement tools&amp;n=5140321&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper discusses the key obstacles that stand in the way of marketers garnering good insights into retention rates and customer profitability and presents a solution on how to overcome these obstacles. You&apos;ll also learn how to increase customer loyalty and retention while increasing revenue.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Fri, 23 Oct 2009 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Customer Experience IQ Report]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140236?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Satisfaction and Loyalty Measurement tools&amp;n=5140236&amp;c=CORE</link>
					<description>
						<![CDATA[ The Customer Experience IQ (CEIQ) report identifies the six secrets of highly effective customer experience programs that every company can use to create true customer loyalty. Read this paper to learn which customer experience programs that organizations have implemented are most effective at driving customer loyalty.]]>				
					</description>
					<author>
						<![CDATA[Vovici]]>				
					</author>
					<pubDate>
						Tue, 20 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[7 Ways to Inspire Customer Loyalty with Voice of the Customer (VOC) Initiatives]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140237?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Satisfaction and Loyalty Measurement tools&amp;n=5140237&amp;c=CORE</link>
					<description>
						<![CDATA[ In the most challenging economic environment in generations, organizations are more focused than ever on retaining customers and maintaining existing revenue. Many businesses have put significant resources into implementing CEM and VOC programs. Read on to learn seven ways to inspire customer loyalty using these VOC initiatives.]]>				
					</description>
					<author>
						<![CDATA[Vovici]]>				
					</author>
					<pubDate>
						Tue, 20 Oct 2009 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Satisfaction%20and%20Loyalty%20Measurement%20tools/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[7 Habits of Highly Successful Surveys]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140235?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Satisfaction and Loyalty Measurement tools&amp;n=5140235&amp;c=CORE</link>
					<description>
						<![CDATA[ Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper &apos;The Customer Satisfaction Survey&apos; to learn how to understand the major customer experience metrics and more!]]>				
					</description>
					<author>
						<![CDATA[Vovici]]>				
					</author>
					<pubDate>
						Tue, 20 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Satisfaction%20and%20Loyalty%20Measurement%20tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Satisfaction%20and%20Loyalty%20Measurement%20tools/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[The Three Pillars of Effective Returns Management: Visibility, Automation and Reconciliation]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140116?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Satisfaction and Loyalty Measurement tools&amp;n=5140116&amp;c=CORE</link>
					<description>
						<![CDATA[ Returns management is an area that poses incredible challenges and opportunities for businesses. This paper will act as a guide to help you implement more effective returns management. Read on to learn more about the three pillars of effective returns management and how they can be used to drive significant costs out of returns lifecycle.]]>				
					</description>
					<author>
						<![CDATA[TAKE Supply Chain]]>				
					</author>
					<pubDate>
						Wed, 14 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Satisfaction%20and%20Loyalty%20Measurement%20tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Satisfaction%20and%20Loyalty%20Measurement%20tools/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Circumstances and Customers Have Changed: Has Your Loyalty Program Kept Pace?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139800?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Satisfaction and Loyalty Measurement tools&amp;n=5139800&amp;c=CORE</link>
					<description>
						<![CDATA[ According to the 2009 COLLOQUY Loyalty Marketing Census, while the average household is enrolled in 14.1 loyalty programs, they&apos;re only active in 6.2 programs. In fact, poorly implemented loyalty strategies can actually diminish customer loyalty. So what do you do? Find out in this new complimentary white paper by Peppers &amp; Rogers Group and Oracle.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Fri, 02 Oct 2009 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Satisfaction%20and%20Loyalty%20Measurement%20tools/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[The Business Value of Novell SUSE Linux Enterprise Server on HP ProLiant x86 Servers vs.  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139810?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Satisfaction and Loyalty Measurement tools&amp;n=5139810&amp;c=CORE</link>
					<description>
						<![CDATA[ Alinean, a leader in IT value measurement, teamed up with HP and Novell to assess the financial merits of moving from a legacy Sun Solaris and SPARC environment to Novell SUSE Linux Enterprise Server (SLES) running on HP ProLiant DL 785 G6 x86 Servers versus upgrading to SUN Solaris 10 running on Sun SPARC T5440.  Read this paper for the results.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Thu, 01 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[CRM Strategy Guide: Leveraging your customers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139183?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Satisfaction and Loyalty Measurement tools&amp;n=5139183&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn how innovative companies are turning CRM challenges into an opportunity for business advantage and cost reduction.]]>				
					</description>
					<author>
						<![CDATA[Sun Microsystems, Inc.]]>				
					</author>
					<pubDate>
						Tue, 15 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Award-Winning VoIP Provider Deploys Five9 in Profit Centers to Launch Marketing Campaigns]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139075?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Satisfaction and Loyalty Measurement tools&amp;n=5139075&amp;c=CORE</link>
					<description>
						<![CDATA[ Read case study to learn how Vonage selected the Five9 Virtual Call Center Suite to launch an ambitious campaign to win back over 70,000 customers. Read on to learn how Five9 Virtual Call Center Suite offers superior-quality VoIP, predictive dialer, inbound call capabilities, comprehensive management and customer tracking tools, and more.]]>				
					</description>
					<author>
						<![CDATA[Five9]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Drive Real-World Business Processes with Microsoft Dynamics CRM]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138989?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Satisfaction and Loyalty Measurement tools&amp;n=5138989&amp;c=CORE</link>
					<description>
						<![CDATA[ Watch this webcast to learn how Microsoft Dynamics CRM can help you develop and strengthen profitable customer relationships.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Do Extraordinary Things Everyday with Microsoft Dynamics CRM!]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138945?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Satisfaction and Loyalty Measurement tools&amp;n=5138945&amp;c=CORE</link>
					<description>
						<![CDATA[ In this webcast, we show you how the productivity of your sales, customer service, and marketing teams can be dramatically increased by taking advantage of the enhancements in the newly released Microsoft Dynamics CRM 4.0.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Grow Your Business with the Visibility to Capture More Sales Opportunities - Part 2]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138985?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Satisfaction and Loyalty Measurement tools&amp;n=5138985&amp;c=CORE</link>
					<description>
						<![CDATA[ Watch this webcast to learn of the features and benefits in the new version of Microsoft Dynamics CRM 4.0. Microsoft Dynamics CRM offers you innovative ways to access this powerful relationship management solution to empower your employees to respond quickly to customer demands and increase customer satisfaction.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Increase the Value of Customer Relationships Using the 2007 Office System and Microsoft CRM]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138987?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Satisfaction and Loyalty Measurement tools&amp;n=5138987&amp;c=CORE</link>
					<description>
						<![CDATA[ Watch this webcast to learn how you can start enhancing your organization&apos;s interactions with customers by providing your employees with easy access to customer information through a widely adopted customer relationship management (CRM) tool, such as the Microsoft Dynamics CRM solution.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[A Culture of Customer Satisfaction: How CustomerSat Feedback System is a Catalyst for  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141337?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Satisfaction and Loyalty Measurement tools&amp;n=5141337&amp;c=CORE</link>
					<description>
						<![CDATA[ This case study explores how SimplexGrinnell, a leader in fire and life-safety systems and services, has successfully employed the CustomerSat Feedback System to improve overall customer service and grow their business.]]>				
					</description>
					<author>
						<![CDATA[MarketTools, Inc.]]>				
					</author>
					<pubDate>
						Wed, 19 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Satisfaction%20and%20Loyalty%20Measurement%20tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Satisfaction%20and%20Loyalty%20Measurement%20tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Best of Both Worlds: How to Effectively Leverage Social Media Relationships with Real- ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138322?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Satisfaction and Loyalty Measurement tools&amp;n=5138322&amp;c=CORE</link>
					<description>
						<![CDATA[ This eBook explores how organizations can connect and nurture relationships with prospects and customers by effectively leveraging social media and real-time collaboration tools.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online]]>				
					</author>
					<pubDate>
						Wed, 19 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Satisfaction%20and%20Loyalty%20Measurement%20tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Satisfaction%20and%20Loyalty%20Measurement%20tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Infor CRM Interaction Advisor]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137516?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Satisfaction and Loyalty Measurement tools&amp;n=5137516&amp;c=CORE</link>
					<description>
						<![CDATA[ Watch this product demo to learn how Infor CRM Interaction Advisor will fuel organic growth by driving lifetime customer loyalty and increase value at every customer touch point without replacing any existing systems.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Wed, 22 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Satisfaction%20and%20Loyalty%20Measurement%20tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Satisfaction%20and%20Loyalty%20Measurement%20tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Efficiency, Effectiveness and Customer Loyalty in the Insurance Contact Center]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137511?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Satisfaction and Loyalty Measurement tools&amp;n=5137511&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this paper to learn how important an efficient and effective contact center is and how Infor CRM Epiphany Contact Center enables carriers to create a highly efficient, customer-centric, multichannel contact center, providing a better customer service experience and increasing customer loyalty.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Wed, 22 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Satisfaction%20and%20Loyalty%20Measurement%20tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Satisfaction%20and%20Loyalty%20Measurement%20tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Infor Permission-based Marketing Campaigns]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137517?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Satisfaction and Loyalty Measurement tools&amp;n=5137517&amp;c=CORE</link>
					<description>
						<![CDATA[ Watch this product demo to see how easy to use Infor CRM Epiphany is and how you can use it to gain customer insight and deliver messages that appeal to the specific needs of that customer. You will also learn all the benefits Infor CRM Epiphany has to offer.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Wed, 22 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Satisfaction%20and%20Loyalty%20Measurement%20tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Satisfaction%20and%20Loyalty%20Measurement%20tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Making Interactions More Intelligent Across All Channels in the Retail Finance Industry]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137514?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Satisfaction and Loyalty Measurement tools&amp;n=5137514&amp;c=CORE</link>
					<description>
						<![CDATA[ In this paper you will learn the best practices and the bottom-line benefits in multi-channel inbound marketing. Read on to learn more about multi-channel inbound marketing and how Infor CRM Epiphany Inbound Marketing for Retail Finance can help drive revenue out of each customer interaction.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Wed, 22 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Satisfaction%20and%20Loyalty%20Measurement%20tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Satisfaction%20and%20Loyalty%20Measurement%20tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Innovative Marketing Strategies for Individual and Personal Lines Insurers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137513?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Satisfaction and Loyalty Measurement tools&amp;n=5137513&amp;c=CORE</link>
					<description>
						<![CDATA[ In this paper you will learn just how important each customer interaction is and how companies are turning to Infor CRM Epiphany Inbound Marketing for Insurance to be able to manage their customers on a highly personal basis which greatly increases customer loyalty and satisfaction which will ultimately increase sales and profitability.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Wed, 22 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Satisfaction%20and%20Loyalty%20Measurement%20tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Satisfaction%20and%20Loyalty%20Measurement%20tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Infor CRM Epiphany For Consumer Products]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137655?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Satisfaction and Loyalty Measurement tools&amp;n=5137655&amp;c=CORE</link>
					<description>
						<![CDATA[ Infor CRM Epiphany helps you make the most of customer interactions and improve your sales, marketing, and service operations in order to increase loyalty, enhance brand preference, and boost profitability.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Wed, 01 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Satisfaction%20and%20Loyalty%20Measurement%20tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Satisfaction%20and%20Loyalty%20Measurement%20tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Self-Service That Really Serves]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136445?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Satisfaction and Loyalty Measurement tools&amp;n=5136445&amp;c=CORE</link>
					<description>
						<![CDATA[ To truly meet the demands of the informed consumer, self-service solutions must have fully integrated e-commerce and e-billing systems that accommodate every aspect of the online customer experience. Read this free white paper to learn about all-in-one systems that build your brand and keep customers coming back.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Wed, 10 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Satisfaction%20and%20Loyalty%20Measurement%20tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Satisfaction%20and%20Loyalty%20Measurement%20tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Creating Enduring Customer Relationships]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136505?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Satisfaction and Loyalty Measurement tools&amp;n=5136505&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this white paper to learn how investing in a new loyalty solution or improving your existing one will enable you to truly differentiate your business around the customer experience and drive lasting relationships.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Wed, 10 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Satisfaction%20and%20Loyalty%20Measurement%20tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Satisfaction%20and%20Loyalty%20Measurement%20tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Overall Approach To Data Quality ROI]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136234?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Satisfaction and Loyalty Measurement tools&amp;n=5136234&amp;c=CORE</link>
					<description>
						<![CDATA[ Data quality is an elusive subject that can defy measurement and yet be critical enough to derail any single IT project, strategic initiative, or even a company as a whole. This paper from Business Objects examines an overall approach to data quality ROI including 6 key steps to help you realize tangible ROI on your data quality initiative.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Tue, 02 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Satisfaction%20and%20Loyalty%20Measurement%20tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Satisfaction%20and%20Loyalty%20Measurement%20tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[BMC Enhances its Performance Assurance for Mainframes solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135088?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Satisfaction and Loyalty Measurement tools&amp;n=5135088&amp;c=CORE</link>
					<description>
						<![CDATA[ This research brief examines the new release of the BMC Performance Assurance for Mainframes product. We assess its overall significance and describe the reaction of two early users.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Fri, 17 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Satisfaction%20and%20Loyalty%20Measurement%20tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Satisfaction%20and%20Loyalty%20Measurement%20tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Enhance Customer Loyalty through Higher Responsiveness]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139345?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Satisfaction and Loyalty Measurement tools&amp;n=5139345&amp;c=CORE</link>
					<description>
						<![CDATA[ The user experience associated with web applications relies in large part on the availability and management of their session data, its persistence, and its management. This white paper focuses on the topic of data availability and management for mission-critical web applications.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Wed, 01 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Satisfaction%20and%20Loyalty%20Measurement%20tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Satisfaction%20and%20Loyalty%20Measurement%20tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Maximize Business Results Online: How Web Content Management Technology is Transforming  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137428?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Satisfaction and Loyalty Measurement tools&amp;n=5137428&amp;c=CORE</link>
					<description>
						<![CDATA[ This report is a guide for identifying best practices in online content Research Benchmark management and maximizing business benefits of the web. The findings highlight the strategic value of web content management and link the technology and practices of Best-in-Class organizations to top line revenue, customer loyalty, and customer experience.]]>				
					</description>
					<author>
						<![CDATA[SDL Tridion]]>				
					</author>
					<pubDate>
						Mon, 02 Mar 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Satisfaction%20and%20Loyalty%20Measurement%20tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Satisfaction%20and%20Loyalty%20Measurement%20tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Surviving and Thriving in a Challenging Market: How Customer &amp; #45;centric Strategies Can  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133578?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Satisfaction and Loyalty Measurement tools&amp;n=5133578&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper explains how financial services firms across the industry and around the globe can use customer&amp;#45;centric strategies and CRM tools to maximize the value and loyalty of their client base and gain insight into new areas of opportunity.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Satisfaction%20and%20Loyalty%20Measurement%20tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Satisfaction%20and%20Loyalty%20Measurement%20tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[How to Profit in a Downturn: 4 Customer &amp; #45;centric Strategies for Growth in a  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133577?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Satisfaction and Loyalty Measurement tools&amp;n=5133577&amp;c=CORE</link>
					<description>
						<![CDATA[ In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Satisfaction%20and%20Loyalty%20Measurement%20tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Satisfaction%20and%20Loyalty%20Measurement%20tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Achieving Service Excellence Across The Enterprise]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135215?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Satisfaction and Loyalty Measurement tools&amp;n=5135215&amp;c=CORE</link>
					<description>
						<![CDATA[ Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility..]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Sun, 01 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Satisfaction%20and%20Loyalty%20Measurement%20tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Satisfaction%20and%20Loyalty%20Measurement%20tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Securing Loyalty: Insurance Carrier Strategies for Optimizing Agent Retention and Productivity]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/102381?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Satisfaction and Loyalty Measurement tools&amp;n=102381&amp;c=CORE</link>
					<description>
						<![CDATA[ Today, technology provides tremendous, previously untapped opportunities for a carrier to enhance the experience of channel members and ensures greater productivity. This paper describes the challenges carriers face in the area of loyalty and the ways technology enables carriers to address common agent frustrations in unprecedented ways.]]>				
					</description>
					<author>
						<![CDATA[CSSI]]>				
					</author>
					<pubDate>
						Mon, 15 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Satisfaction%20and%20Loyalty%20Measurement%20tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Satisfaction%20and%20Loyalty%20Measurement%20tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Increase Profits and Customer Satisfaction in the Communications Industry]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137368?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Satisfaction and Loyalty Measurement tools&amp;n=5137368&amp;c=CORE</link>
					<description>
						<![CDATA[ Leading companies are placing more emphasis on inbound marketing and intelligent customer interactions as the means for building powerful customer relationships that boost profitable growth.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Fri, 05 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Satisfaction%20and%20Loyalty%20Measurement%20tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Satisfaction%20and%20Loyalty%20Measurement%20tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Addressing the challenges of implementing a customer-centric strategy]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137365?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Satisfaction and Loyalty Measurement tools&amp;n=5137365&amp;c=CORE</link>
					<description>
						<![CDATA[ The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi&amp;#45;channel touchpoints.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Fri, 05 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Satisfaction%20and%20Loyalty%20Measurement%20tools/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Satisfaction%20and%20Loyalty%20Measurement%20tools/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Data Grids &amp; SOA]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138921?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Satisfaction and Loyalty Measurement tools&amp;n=5138921&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper demonstrates that a data grid infrastructure, built with clustered caching, can help you avoid &quot;weak link&quot; vulnerabilities that can sabotage SOA strategies. Discover why the data grid offers improved data access that can create a competitive edge, improve financial performance, and sustain customer loyalty.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Thu, 13 Nov 2008 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[Agile Development: A Manager &amp; #39;s Roadmap for Success]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100942?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Satisfaction and Loyalty Measurement tools&amp;n=100942&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper presents the key characteristics of successful agile managers as they introduce and scale agile methods. Learn what agile managers can do to help their teams and organizations adopt agile development practices to deliver real...]]>				
					</description>
					<author>
						<![CDATA[VersionOne Inc.]]>				
					</author>
					<pubDate>
						Fri, 26 Sep 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100297?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Satisfaction and Loyalty Measurement tools&amp;n=100297&amp;c=CORE</link>
					<description>
						<![CDATA[ The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Wed, 17 Sep 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Differentiating With Technical Support, a JBoss Customer Support Study]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136200?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Satisfaction and Loyalty Measurement tools&amp;n=5136200&amp;c=CORE</link>
					<description>
						<![CDATA[ Strategic organizations are increasingly looking for ways to lower the total cost of ownership (TCO) of their technology assets while improving the return on their investment. In this white paper, you will discover how expert customer support services can have a dramatic impact on both as you explore the success of JBoss middleware technology.]]>				
					</description>
					<author>
						<![CDATA[JBoss, a Division of Red Hat]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Implementing a PLC Calibration Routine to Ensure Accurate Instrument Readings]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96255?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Satisfaction and Loyalty Measurement tools&amp;n=96255&amp;c=CORE</link>
					<description>
						<![CDATA[ The calibration method described in this article can be applied to any analog measurement such as pressure&amp;#44; amperage&amp;#44; weight&amp;#44; length or force.]]>				
					</description>
					<author>
						<![CDATA[AutomationDirect]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Satisfaction%20and%20Loyalty%20Measurement%20tools/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Employment Screening Company Optimizes Productivity, Improves Customer Satisfaction]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138483?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Satisfaction and Loyalty Measurement tools&amp;n=5138483&amp;c=CORE</link>
					<description>
						<![CDATA[ When employers need to be sure about the backgrounds of people they hire, they call Credential Check Corporation. To do this work, the company utilized Microsoft&amp;reg; Office Outlook&amp;reg; and proprietary access programs, which made it difficult for departments and external suppliers to collaborate with each other. Microsoft Dynamics&amp;trade; CRM...]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Fri, 18 Apr 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[With New CRM Solution, Distributor Improves Productivity and Customer Satisfaction]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138485?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Satisfaction and Loyalty Measurement tools&amp;n=5138485&amp;c=CORE</link>
					<description>
						<![CDATA[ Noble Trade is a wholesale distributor of plumbing, heating, and industrial materials. The company lacked a comprehensive CRM tool that would allow employees to keep a close eye on business relationships. To address these challenges, managers selected Microsoft Dynamics&amp;trade; CRM Online as the company&apos;s CRM solution.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Fri, 18 Apr 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Satisfaction%20and%20Loyalty%20Measurement%20tools/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Syberworks Learning Management System Product Suite]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94867?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Satisfaction and Loyalty Measurement tools&amp;n=94867&amp;c=CORE</link>
					<description>
						<![CDATA[ This complete product suite is designed to facilitate the development, dissemination, measurement, and management of corporate knowledge to improve productivity and performance.]]>				
					</description>
					<author>
						<![CDATA[SyberWorks, Inc.]]>				
					</author>
					<pubDate>
						Mon, 17 Mar 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Sales and Operations Planning: The Key to Continuous Demand Satisfaction]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95279?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Satisfaction and Loyalty Measurement tools&amp;n=95279&amp;c=CORE</link>
					<description>
						<![CDATA[ Find out how leading companies are designing their sales and operations planning (S&amp;#38;OP) processes to continuously monitor and meet customer demand.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Thu, 01 Mar 2007 00:00:00 EST				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Satisfaction%20and%20Loyalty%20Measurement%20tools/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Microsoft Dynamics RoleTailored Business Productivity: &quot; Software Designed for Your People &quot;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138225?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Satisfaction and Loyalty Measurement tools&amp;n=5138225&amp;c=CORE</link>
					<description>
						<![CDATA[ By automating and streamlining financial, customer relationship and supply chain processes, Microsoft Dynamics brings together people, processes and technologies, increasing the productivity and effectiveness of the business, and helping drive business success. Explore the Microsoft Dynamics Customer Model and how it&apos;s reflected in this software.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Thu, 01 Mar 2007 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Establishing a Culture of Measurement - A Practical Guide to Business Intelligence]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/81312?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Satisfaction and Loyalty Measurement tools&amp;n=81312&amp;c=CORE</link>
					<description>
						<![CDATA[ BI empowers companies with the ability to offer products and services at the lowest cost and with the greatest amount of efficiency and productivity possible- while returning the highest revenues and profits. Learn how BI can help you to establish a culture of measurement and begin a powerful cycle of continued improvement within your organization.]]>				
					</description>
					<author>
						<![CDATA[Information Builders Inc.]]>				
					</author>
					<pubDate>
						Wed, 01 Mar 2006 00:00:00 EST				
					</pubDate>
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