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	KnowledgeStorm
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	en-us			
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	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<title>
					<![CDATA[Targeted Interactive Advertising: A Killer Revenue App]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141192?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Centric&amp;n=5141192&amp;c=CORE</link>
					<description>
						<![CDATA[ Marcio Nespatti, Alcatel-Lucent, discusses the latest research on next generation advertising.]]>				
					</description>
					<author>
						<![CDATA[Alcatel-Lucent]]>				
					</author>
					<pubDate>
						Fri, 20 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[Presentation Transcript: WWW - World Wide Weaponization]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140852?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Centric&amp;n=5140852&amp;c=CORE</link>
					<description>
						<![CDATA[ The growth of the internet brought about massively scalable distributed systems which have proved advantageous not only for governments, businesses and end-users, but also for criminals. In this webcast, review past, present, and future considerations regarding cybercrime, and discover next-generation methods of combating weaponized software.]]>				
					</description>
					<author>
						<![CDATA[ESET]]>				
					</author>
					<pubDate>
						Tue, 10 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[eBook: Best Practices for Implementing BI in ERP Centric Environments]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140724?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Centric&amp;n=5140724&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this e-book, which is specifically written to address the unique challenges
of IT and BI professionals in ERP-centric environments. This set of articles offers best practices and strategic advice for organizations seeking to optimize business intelligence programs.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Wed, 04 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[Sun StorageTek Workload Analysis Tool 3.02 and Sun Flash Analyzer General Availability]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140518?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Centric&amp;n=5140518&amp;c=CORE</link>
					<description>
						<![CDATA[ The Sun Flash Analyzer and Sun StorageTek Workload Analysis Tool (Swat), are open systems host-based, storage-centric Java applications that thoroughly capture, summarize, and analyze storage workloads for Solaris, Windows and Linux environments.]]>				
					</description>
					<author>
						<![CDATA[Sun Microsystems, Inc.]]>				
					</author>
					<pubDate>
						Thu, 29 Oct 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Sun Microsystems Flash Analyzer]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140787?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Centric&amp;n=5140787&amp;c=CORE</link>
					<description>
						<![CDATA[ The Sun Flash Analyzer and Sun StorageTek Workload Analysis Tool (Swat), are open systems host-based, storage-centric Java applications that thoroughly capture, summarize, and analyze storage workloads for Solaris, Windows and Linux environments.]]>				
					</description>
					<author>
						<![CDATA[Sun Microsystems, Inc.]]>				
					</author>
					<pubDate>
						Thu, 29 Oct 2009 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[Self-Service Provisioning for Dynamic Data Centers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140411?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Centric&amp;n=5140411&amp;c=CORE</link>
					<description>
						<![CDATA[ Despite flat and even shrinking IT budgets, the demand for complex services and
infrastructure to support business initiatives continues to increase. The Surgient Virtual Automation Platform&amp;#153; streamlines the administration of infrastructure delivery.]]>				
					</description>
					<author>
						<![CDATA[Surgient]]>				
					</author>
					<pubDate>
						Tue, 27 Oct 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[WWW - World Wide Weaponization]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140301?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Centric&amp;n=5140301&amp;c=CORE</link>
					<description>
						<![CDATA[ The growth of the internet has brought about massively scalable distributed systems which have proved advantageous not only for governments, businesses and end-users, but also for criminals. In this webcast, review past, present, and future considerations regarding cybercrime, and discover next-generation methods of combating weaponized software.]]>				
					</description>
					<author>
						<![CDATA[ESET]]>				
					</author>
					<pubDate>
						Thu, 22 Oct 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Wireless in Business Continuity Planning]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140174?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Centric&amp;n=5140174&amp;c=CORE</link>
					<description>
						<![CDATA[ Increasingly WAN-centric enterprises make mobile equipment and services more important for business continuity. To determine the role wireless should play in an organization&apos;s business continuity plan, IT should consider a mix of factors including type of business, physical locations and applications. Read on to learn more.]]>				
					</description>
					<author>
						<![CDATA[AT&amp;T Corp]]>				
					</author>
					<pubDate>
						Mon, 19 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[The Technology of Innovation: Using CRM to Enable Customer-Centric Innovation]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140210?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Centric&amp;n=5140210&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper highlights the important role technology can play in the innovation process and looks at how a customer-focused approach to innovation can be supported by flexible customer relationship management tools. It explains how businesses can use CRM to foster and implement customer-centric innovation, enhancing the customer experience.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Mon, 19 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Top Eight Do &apos; s and Don &apos; ts of Managing Access Control in the Windows/AD Environment]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139808?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Centric&amp;n=5139808&amp;c=CORE</link>
					<description>
						<![CDATA[ This tech brief presents eight recommendations to help you proactively address the difficulties of access control in a Microsoft-centric environment, and avoid the common pitfalls, risks and costs.]]>				
					</description>
					<author>
						<![CDATA[Quest Software]]>				
					</author>
					<pubDate>
						Fri, 02 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Realizing Asset-Centric and User-Centric Approaches to Security]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139357?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Centric&amp;n=5139357&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper presents an overview of both the asset-centric and the user-centric approaches to security. These approaches will be mapped towards the standard for Information Security: ISO 17799.]]>				
					</description>
					<author>
						<![CDATA[RES Software]]>				
					</author>
					<pubDate>
						Fri, 18 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Presentation Transcript: Break free from high application costs and application backlog  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139191?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Centric&amp;n=5139191&amp;c=CORE</link>
					<description>
						<![CDATA[ Come learn best practices for getting started with enterprise mashups and lowering application costs in this information-packed presentation transcript.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Tue, 15 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Download the Fall 2009 edition of Perform Magazine]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139040?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Centric&amp;n=5139040&amp;c=CORE</link>
					<description>
						<![CDATA[ Download Perform today for informative and insightful articles including how open source is changing the face of enterprise software, tips from the field on how to ignite enterprises to reach new levels of performance excellence, and deliver unmatched insight to users.]]>				
					</description>
					<author>
						<![CDATA[Actuate]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Centric/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Professional Basketball Team Expands Customer Base with Microsoft Dynamics CRM]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138982?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Centric&amp;n=5138982&amp;c=CORE</link>
					<description>
						<![CDATA[ This webcasts examines the trends, best practices, and competitive advantages of the customer-centric enterprise. Following the discussion with Martha Rogers, we find out how the Portland Trail Blazers have taken advantage of Microsoft Dynamics CRM to improve sales and grow their customer base.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Driving Business Process Productivity by Tuning Your Customer-Centric Business Processes  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138951?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Centric&amp;n=5138951&amp;c=CORE</link>
					<description>
						<![CDATA[ This webcast demonstrates how Microsoft Dynamics CRM can be used to capture and manage structured and unstructured sales and marketing customer data within a single, integrated system can help increase your organization&apos;s return on investment.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[A Case to Optimize]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138905?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Centric&amp;n=5138905&amp;c=CORE</link>
					<description>
						<![CDATA[ A business manager identifies an urgent need for a software application and requests a server to run the new application. Then the server provisioning process kicks off. Read this short whitepaper to learn about new techniques and technologies that can enable your business to cut through so much of the red tape involved in adding new applications.]]>				
					</description>
					<author>
						<![CDATA[CDW Corporation]]>				
					</author>
					<pubDate>
						Tue, 08 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<![CDATA[Desktop Demystified: Server-Centric Client Virtualization Model Reduces Costs While  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138848?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Centric&amp;n=5138848&amp;c=CORE</link>
					<description>
						<![CDATA[ Client virtualization or Virtual Desktop Infrastructure (VDI) is a server-centric computing model that offers IT the ability to host and centrally manage Virtual Machines while providing end users a full-desktop experience. If you haven’t yet discovered the advantages of a VDI, read this whitepaper and put yourself in command of the desktop.]]>				
					</description>
					<author>
						<![CDATA[CDW Corporation]]>				
					</author>
					<pubDate>
						Tue, 08 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Presentation Transcript: The Future of Information-Centric Security]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139120?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Centric&amp;n=5139120&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this presentation transcript to learn what speaker Rich Mogull has to say about the importance of data protection and the future of security in terms of the way security decisions and security breaches affect business.]]>				
					</description>
					<author>
						<![CDATA[Palisade Systems, Inc.]]>				
					</author>
					<pubDate>
						Fri, 04 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Removing the Barriers to IT Governance: How On-Demand Software Changes the Game]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138688?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Centric&amp;n=5138688&amp;c=CORE</link>
					<description>
						<![CDATA[ IT governance has a well-deserved reputation for being extremely complicated, expensive, and time-consuming. But today’s CEOs and governing boards expect accountability, strategic alignment, cost saving, and contributions to overall growth from IT departments, all of which can be facilitated by IT governance.]]>				
					</description>
					<author>
						<![CDATA[Innotas]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Two Paths to Service Class Packet Optical]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139294?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Centric&amp;n=5139294&amp;c=CORE</link>
					<description>
						<![CDATA[ As services shift to IP protocols and bandwidth demands grow, Wireline Telcos and Cable MSOs alike must evolve their infrastructures to become IP centric. Read this whitepaper to learn more about the two paths service providers are taking to get to this new infrastructure and how they both end up in the same place.]]>				
					</description>
					<author>
						<![CDATA[ECI Telecom]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[The Future of Information-Centric Security]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138798?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Centric&amp;n=5138798&amp;c=CORE</link>
					<description>
						<![CDATA[ Security managers often struggle to articulate to business managers why enterprise data protection is paramount, how breaches happen and why fundamental business processes must be changed to mitigate the threat. View this videocast to learn how to incorporate best practices into your DLP strategy.]]>				
					</description>
					<author>
						<![CDATA[Palisade Systems, Inc.]]>				
					</author>
					<pubDate>
						Fri, 28 Aug 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[PODCAST: Break free from high application costs and application backlog with Enterprise Mashups]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138572?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Centric&amp;n=5138572&amp;c=CORE</link>
					<description>
						<![CDATA[ Come learn best practices for getting started with enterprise mashups and lowering application costs in this information-packed podcast.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Fri, 28 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Centric/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Centric/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Getting Virtualization Right: Five Virtualization Rules Every Organization Must Know]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140440?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Centric&amp;n=5140440&amp;c=CORE</link>
					<description>
						<![CDATA[ HP has a long and proud tradition of partnering with technology leaders to help ensure success in both good economies and bad. This paper provides
practical advice and insight into the rules these leaders followed to realize the full potential of virtualization.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Sat, 25 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Centric/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Centric/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[True Convergence Demands a Communication Service Provider that Embraces a Customer-Centric  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137575?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Centric&amp;n=5137575&amp;c=CORE</link>
					<description>
						<![CDATA[ The purpose of this paper is to describe the attributes of a true customer-centric converged solution. From these attributes, a framework to measure and compare providers&apos; converged solutions emerges. We will conclude with a review of Sprint&apos;s approach to offering true convergence to business and government customers.]]>				
					</description>
					<author>
						<![CDATA[Sprint]]>				
					</author>
					<pubDate>
						Thu, 23 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Centric/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Centric/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Efficiency, Effectiveness and Customer Loyalty in the Insurance Contact Center]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137511?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Centric&amp;n=5137511&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this paper to learn how important an efficient and effective contact center is and how Infor CRM Epiphany Contact Center enables carriers to create a highly efficient, customer-centric, multichannel contact center, providing a better customer service experience and increasing customer loyalty.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Wed, 22 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Centric/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Centric/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[PharmaCorr: Filling the Bill for High-Volume Order Processing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137311?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Centric&amp;n=5137311&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this case study to learn how PharmaCorr turned to Esker DeliveryWare to transition to a less paper-centric process and read all the benefits PharmaCorr reaped from implementing Esker DeliveryWare, including better accessibility, visibility, lower costs and higher ROI.]]>				
					</description>
					<author>
						<![CDATA[Esker Inc.]]>				
					</author>
					<pubDate>
						Mon, 13 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Centric/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Centric/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[McAfee Buyer &apos; s Guide to Data Protection]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138635?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Centric&amp;n=5138635&amp;c=CORE</link>
					<description>
						<![CDATA[ Data--Protect critical information anywhere it goes. Implementing data protection products and processes can be daunting. Make the right decisions by exploring what is available and what makes sense for your organization. Use this simple guide to evaluate different vendor offerings.]]>				
					</description>
					<author>
						<![CDATA[McAfee, Inc.]]>				
					</author>
					<pubDate>
						Wed, 01 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Centric/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Centric/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Forrester: The Evolution of The Enterprise Network]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136957?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Centric&amp;n=5136957&amp;c=CORE</link>
					<description>
						<![CDATA[ Businesses are turning to IT to drive down operating expenses as well as ratchet up productivity and efficiency to drive a more effective, leaner business in 2009 and beyond. IT needs to help save the business while remaining responsive, reliable, and agile, all using less investment than was previously available. Read on to learn more.]]>				
					</description>
					<author>
						<![CDATA[Blue Coat]]>				
					</author>
					<pubDate>
						Mon, 29 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Centric/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Centric/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Data-Centric Security for Enterprise WANs]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135830?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Centric&amp;n=5135830&amp;c=CORE</link>
					<description>
						<![CDATA[ Every business needs to protect valuable data, whether to comply with industry regulations or to guard intellectual capital. It&apos;s all too easy for users to leak this data to outside parties, either accidentally or with malicious intent. Read this whitepaper to learn how secure Web gateways and DLP systems can be integrated to keep your data safe.]]>				
					</description>
					<author>
						<![CDATA[Blue Coat]]>				
					</author>
					<pubDate>
						Fri, 15 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Centric/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Centric/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Finding Value in Services: A Navigational Guide]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137148?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Centric&amp;n=5137148&amp;c=CORE</link>
					<description>
						<![CDATA[ Nine out of ten communications-intensive organizations are seeking outside help in building mobility-enriched, IP-centric environments. Most organizations are currently seeking assistance for transactional functions, but a far wider service continuum is actually available. Read this analyst report to learn more.]]>				
					</description>
					<author>
						<![CDATA[Alcatel-Lucent]]>				
					</author>
					<pubDate>
						Fri, 08 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Centric/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Centric/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Managed Services Delivery: From Packets to Applications]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136914?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Centric&amp;n=5136914&amp;c=CORE</link>
					<description>
						<![CDATA[ Check out this brief analyst report to learn how a comprehensive up-the-stack approach supports today&apos;s mission-critical enterprise networks and provides reliable, rapid response times for network-centric business practices and applications on a 24/7 basis.]]>				
					</description>
					<author>
						<![CDATA[Blue Coat]]>				
					</author>
					<pubDate>
						Wed, 29 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Centric/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Centric/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Beyond Survival: Thriving Through the Turbulence: BI in the Retail Industry]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140068?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Centric&amp;n=5140068&amp;c=CORE</link>
					<description>
						<![CDATA[ Find out how retail organizations are improving the bottom line, by focusing on key tactics designed to facilitate low cost, efficient, customer-centric operations, all of which require integrated enterprise information and analysis capabilities found in business intelligence (BI) environments.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Tue, 31 Mar 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Centric/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Centric/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Trend Advisory: Information-Centric Security]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138828?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Centric&amp;n=5138828&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this document to learn how to best confront the threats to your network by keeping pace with the latest innovations and learning how to classify your information.]]>				
					</description>
					<author>
						<![CDATA[CDW Corporation]]>				
					</author>
					<pubDate>
						Fri, 06 Mar 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Centric/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Centric/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Why Records Management is important]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133841?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Centric&amp;n=5133841&amp;c=CORE</link>
					<description>
						<![CDATA[ Records management forces you to think about how you create, process, capture, and manage information. This requires a review of your business activities from an information-centric point of view, which in itself can highlight process inefficiencies.  This white paper explains why such a process is important.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Fri, 06 Mar 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Centric/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Centric/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Seeding the Clouds: Key Infrastructure Elements of Cloud Computing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140889?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Centric&amp;n=5140889&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper describes a high-level cloud computing infrastructure services framework and the underlying technology enablers, such as virtualization, automation, self-service portal, monitoring and capacity planning. It also discusses examples of, and the value propositions for, certain data centers that have been built in this manner to date.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Tue, 24 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Centric/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Centric/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133574?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Centric&amp;n=5133574&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy.  This guide provides insight to help you take a more customer-centric view of your business.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Centric/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Centric/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Surviving and Thriving in a Challenging Market: How Customer &amp; #45;centric Strategies Can  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133578?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Centric&amp;n=5133578&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper explains how financial services firms across the industry and around the globe can use customer&amp;#45;centric strategies and CRM tools to maximize the value and loyalty of their client base and gain insight into new areas of opportunity.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Centric/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Centric/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Essentials of CRM for Wealth Management Empower Advisors with Client &amp; #45;centric Tools]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133576?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Centric&amp;n=5133576&amp;c=CORE</link>
					<description>
						<![CDATA[ In this white paper, learn how wealth management firms can use client relationship management (CRM) strategies and technology to build relationships as trusted advisors, maximize share of wallet, and increase productivity.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Centric/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Centric/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[How to Profit in a Downturn: 4 Customer &amp; #45;centric Strategies for Growth in a  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133577?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Centric&amp;n=5133577&amp;c=CORE</link>
					<description>
						<![CDATA[ In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Centric/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Centric/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Business Process &amp; #45;Centric Information Technology: Aligning Business and Technology for ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133457?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Centric&amp;n=5133457&amp;c=CORE</link>
					<description>
						<![CDATA[ Process&amp;#45;centric IT is&amp;#44; first and foremost&amp;#44; a way for the IT organization to build applications that will deliver greater flexibility and agility to the business&amp;#45;enabling high performance.]]>				
					</description>
					<author>
						<![CDATA[Accenture]]>				
					</author>
					<pubDate>
						Wed, 18 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Centric/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Centric/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[The IBM Rational Jazz Cultural Revolution by Ovum analyst Laurent Lacha]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140651?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Centric&amp;n=5140651&amp;c=CORE</link>
					<description>
						<![CDATA[ The Jazz application lifecycle management (ALM) platform is project, team and process centric. It redefines not just the way developers relate to one another, but also the way enterprises relate to their software development teams.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Wed, 11 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Centric/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Centric/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Enterprise Data Services in SOA using ODI Suite]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139732?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Centric&amp;n=5139732&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper will demonstrate why Data Services are a foundation requirement for enterprise SOA deployments by describing how just how valuable, and complex,
business data is for the businesses that rely on it.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Sun, 01 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Centric/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Centric/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Dedupe Centric Storage]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139251?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Centric&amp;n=5139251&amp;c=CORE</link>
					<description>
						<![CDATA[ Organizations tend to create a great amount of similar data and deduplication makes it easier to manage this data when they do. Read this white paper to learn about deduplication and how you can use it as a fundamental tool in your storage architecture.]]>				
					</description>
					<author>
						<![CDATA[Data Domain]]>				
					</author>
					<pubDate>
						Thu, 11 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Centric/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Centric/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Addressing the challenges of implementing a customer-centric strategy]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137365?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Centric&amp;n=5137365&amp;c=CORE</link>
					<description>
						<![CDATA[ The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi&amp;#45;channel touchpoints.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Fri, 05 Dec 2008 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[State of the Data Integration Market]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138938?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Centric&amp;n=5138938&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper reviews the state of the market for data integration for 2008 and 2009. It defines data integration, discusses the trends in the data integration market, and provides lessons learned from real implementations.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Thu, 20 Nov 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Centric/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Centric/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Infor &amp; #45; ERP VISUAL]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99774?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Centric&amp;n=99774&amp;c=CORE</link>
					<description>
						<![CDATA[ Infor ERP VISUAL combines affordability and deep functionality&amp;#44; and is ideal for high growth&amp;#44; mixed&amp;#45;mode manufacturers who need a modular solution.  Learn why more than 4,000 businesses trust Infor ERP VISUAL to run their operations.]]>				
					</description>
					<author>
						<![CDATA[Infor]]>				
					</author>
					<pubDate>
						Thu, 04 Sep 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Centric/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Centric/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Enable Project &amp; #45;Centric Manufacturing with Business Software]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98042?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Centric&amp;n=98042&amp;c=CORE</link>
					<description>
						<![CDATA[ Project&amp;#45;centric manufacturing business models that involve outsourcing and short product lifecycles expose manufacturers to a number of risks they were not vulnerable to previously.]]>				
					</description>
					<author>
						<![CDATA[IFS]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Centric/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Centric/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Fact or Fiction: Debunking the Top 5 Misconceptions about Data Protection]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97425?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Centric&amp;n=97425&amp;c=CORE</link>
					<description>
						<![CDATA[ Check out this white paper to learn about the top 5 misconceptions about data protection and how your company can effectively address them to increase the security of its information assets.]]>				
					</description>
					<author>
						<![CDATA[Lumension]]>				
					</author>
					<pubDate>
						Wed, 26 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Centric/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Centric/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[5 Best Practices for Telling Great Stories with Data]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93855?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Centric&amp;n=93855&amp;c=CORE</link>
					<description>
						<![CDATA[ Data doesn&amp;#39;t have to be only fact driven and metric. Learn these five best practices to help you make sense and order out of a disparate collection of facts.]]>				
					</description>
					<author>
						<![CDATA[Tableau Software]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Centric/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Centric/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[WebFOCUS Operational Enterprise Business Intelligence]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/25808?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Centric&amp;n=25808&amp;c=CORE</link>
					<description>
						<![CDATA[ WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support every level of the global organization – executive, analytical, &amp; operational – and make data available, accessible, and meaningful to every person or application that needs it.]]>				
					</description>
					<author>
						<![CDATA[Information Builders Inc.]]>				
					</author>
					<pubDate>
						Tue, 25 Sep 2001 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Centric/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Centric/ds,CORE/oe,utf8/rss.xml						
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