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	KnowledgeStorm
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	en-us			
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					<title>
					<![CDATA[z Cisco Aironet 1200 Series Access Point]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99389?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Class Library&amp;n=99389&amp;c=CORE</link>
					<description>
						<![CDATA[ Cisco® Aironet® 1200 Series access points deliver the investment protection, versatility, and enterprise-class features demanded by wireless LAN customers.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Thu, 21 Aug 2008 00:00:00 EDT				
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					<title>
					<![CDATA[Quest MessageStats™]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95669?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Class Library&amp;n=95669&amp;c=CORE</link>
					<description>
						<![CDATA[ Quest MessageStats empowers executive management, Information Technology (IT) managers, and Exchange administrators to perform business-critical analysis and reporting on Exchange e-mail infrastructures.]]>				
					</description>
					<author>
						<![CDATA[Quest Software, Inc]]>				
					</author>
					<pubDate>
						Tue, 12 Aug 2008 00:00:00 EDT				
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					<title>
					<![CDATA[Geek Speak Webcast: Tips to Achieve a 4-Hour IT Work Week]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99115?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Class Library&amp;n=99115&amp;c=CORE</link>
					<description>
						<![CDATA[ In this webcast josh explores ways to reclaim control of network engineering life, work fewer hours, and still be the hero by leveraging best-in-class network management software, practices, and tools.]]>				
					</description>
					<author>
						<![CDATA[SolarWinds]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
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					<![CDATA[Storage Magazine - August 2008]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99378?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Class Library&amp;n=99378&amp;c=CORE</link>
					<description>
						<![CDATA[ Read Storage Magazine’s August edition which features the following articles: Enterprise-ready VTLs, Quality Awards IV: It&apos;s a tie--EMC and NetApp share enterprise array honors, Storage at your service, Lights, camera, storage!]]>				
					</description>
					<author>
						<![CDATA[Storage Magazine]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[CSS Paper: Early Efforts at Web 2.0 Brokerage Will Challenge Existing Providers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98448?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Class Library&amp;n=98448&amp;c=CORE</link>
					<description>
						<![CDATA[ The development of Web 2.0 technologies enhance the functionality and flexibility of the Web as a content and delivery mechanism, that enable the emergence of the &quot;community&quot; as a market, collaborative and creative force.]]>				
					</description>
					<author>
						<![CDATA[Actuate Corporation.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Datex Customer Service Solutions: Let Our Team of Experts Work for You]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98125?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Class Library&amp;n=98125&amp;c=CORE</link>
					<description>
						<![CDATA[ For more than a quarter century, Datex Corporation has exceeded customer expectations by developing unique and powerfully dynamic service solutions.]]>				
					</description>
					<author>
						<![CDATA[Datex Corporation.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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					<![CDATA[Bowen &amp; Groves Wins ContactCenterWorld.com 2008 Members’ Choice Award]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98483?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Class Library&amp;n=98483&amp;c=CORE</link>
					<description>
						<![CDATA[ Bowen &amp; Groves is setting the standard in Enterprise Resource Planning software for the small to medium manufacturer. They were voted Best in Class Winner for “Best After Sales Support in the AMERICAS &amp; the EMEA Region” in 2008.]]>				
					</description>
					<author>
						<![CDATA[Bowen &amp;  Groves]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
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					<![CDATA[Podcast: Planning Essentials for Carrier Ethernet]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98102?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Class Library&amp;n=98102&amp;c=CORE</link>
					<description>
						<![CDATA[ Getting to a Carrier Ethernet solution that is truly carrier-class requires a clear understanding of the entire spectrum of issues, challenges and opportunities surrounding Carrier Ethernet.]]>				
					</description>
					<author>
						<![CDATA[Telco Systems, Inc.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
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					<![CDATA[Best Practices for SAP ERP Using HP BladeSystem c-Class Blades]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98064?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Class Library&amp;n=98064&amp;c=CORE</link>
					<description>
						<![CDATA[ By implementing the best practices provided in this white paper, HP has reduced the baseline response time of the SAP workload by 67% with basic buffer tuning.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Bowen &amp; Groves Honored in Fifth Annual International Business Awards(SM)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98482?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Class Library&amp;n=98482&amp;c=CORE</link>
					<description>
						<![CDATA[ Bowen &amp; Groves the developer of M1 by B&amp;G™ a leading Manufacturing ERP System has earned a Certificate of Finalist Recognition for Best Support Organization and Best Product Development Department in the 2008 International Business Awards.]]>				
					</description>
					<author>
						<![CDATA[Bowen &amp;  Groves]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
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					<title>
					<![CDATA[Amyuni PDF Creator Developer Pro v3.0]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98476?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Class Library&amp;n=98476&amp;c=CORE</link>
					<description>
						<![CDATA[ This IT Download, Amyuni PDF Creator Developer Pro v3.0, contains trial software for viewing, editing, annotating and printing PDF documents without any user interaction.]]>				
					</description>
					<author>
						<![CDATA[Amyuni]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[IT Leadership Strategy: How to Provide World-Class Help Desk Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98149?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Class Library&amp;n=98149&amp;c=CORE</link>
					<description>
						<![CDATA[ Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT organization to be the engine that keeps your end users productive and your company running.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online-GotoAssist]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Taming the Data Explosion: Alternatives for Symantec NetBackup Customers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97855?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Class Library&amp;n=97855&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper focuses on how the Data Domain deduplication storage solution integrates with standard NBU architectural and operational environments in order to overcome the growing gap between what is actually being accomplished.]]>				
					</description>
					<author>
						<![CDATA[Data Domain]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Modeling Unstructured Data: An Independent Perspective by Steve Hoberman, Data Modeling Expert]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97914?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Class Library&amp;n=97914&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper explains structured, semi-structured, and unstructured data, while increasing your awareness of the complex content of the requirements environment.]]>				
					</description>
					<author>
						<![CDATA[Sybase Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[IT Governance, Risk and Compliance: What the Best Performing Firms do in IT to Deliver  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97515?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Class Library&amp;n=97515&amp;c=CORE</link>
					<description>
						<![CDATA[ This webcast delivered by Jim Hurley, the managing director of the IT Policy Compliance Group, provides immediate, fact-based insight into adjusting current practices to deliver best-in-class results.]]>				
					</description>
					<author>
						<![CDATA[Symantec Corporation.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Best Practices for Architecting a Lustre-Based Storage Environment]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97120?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Class Library&amp;n=97120&amp;c=CORE</link>
					<description>
						<![CDATA[ This document details a number of design implications and provides the reader with information to make informed decisions to scale a high-performance cluster file I/O.]]>				
					</description>
					<author>
						<![CDATA[DataDirect Networks.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Gaining Greater Performance and Flexibility from Next Generation IT Outsourcing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97869?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Class Library&amp;n=97869&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explains about how to gain greater performance from your IT service provider and benefit from emerging trends that are becoming a part of next generation IT outsourcing.]]>				
					</description>
					<author>
						<![CDATA[CompuCom Systems Inc.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Encryption Key Management: A Technical White Paper]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/92789?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Class Library&amp;n=92789&amp;c=CORE</link>
					<description>
						<![CDATA[ Quantum&apos;s Encryption Key Manager (Q-EKM) is a centralized key manager application that manages the encryption keys used as part of the LTO Ultrium 4 (LTO-4) drive-based data encryption process.]]>				
					</description>
					<author>
						<![CDATA[Quantum.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[ISYS: Desktop Search Engine - Enterprise Search Tool]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96399?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Class Library&amp;n=96399&amp;c=CORE</link>
					<description>
						<![CDATA[ ISYS:desktop 8 is an enterprise-class desktop search tool designed to enable search, navigation and discovery across individual PCs, shared folders and large corporate networks.]]>				
					</description>
					<author>
						<![CDATA[ISYS Search]]>				
					</author>
					<pubDate>
						Tue, 06 May 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[ProtecTIER™ Mid-Range Offerings: Delivering Enterprise Class Data Protection to Mid-Sized  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96298?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Class Library&amp;n=96298&amp;c=CORE</link>
					<description>
						<![CDATA[ The ProtecTIER Mid-Range solutions can transform your data protection environment with no disruption to your operations]]>				
					</description>
					<author>
						<![CDATA[Diligent Technologies Corporation.]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Business Process Outsourcing for Life and Annuities]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96236?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Class Library&amp;n=96236&amp;c=CORE</link>
					<description>
						<![CDATA[ The Fiserv BPO solution is an extension of your business; we handle the administration while you maintain control through mutually established parameters and service levels.]]>				
					</description>
					<author>
						<![CDATA[Fiserv Insurance Solutions.]]>				
					</author>
					<pubDate>
						Tue, 29 Apr 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Aldon Lifecycle Manager (System i Edition)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96078?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Class Library&amp;n=96078&amp;c=CORE</link>
					<description>
						<![CDATA[ US and Canadian Enterprises - Aldon Lifecycle Manager for iSeries is an iSeries (AS/400) change management system designed to bring control, automation, tools and information to the software maintenance and development process. It allows for software...]]>				
					</description>
					<author>
						<![CDATA[Aldon.]]>				
					</author>
					<pubDate>
						Fri, 25 Apr 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[ERP for Service Organizations]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95262?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Class Library&amp;n=95262&amp;c=CORE</link>
					<description>
						<![CDATA[ Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations.  It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.]]>				
					</description>
					<author>
						<![CDATA[Epicor Software Corporation.]]>				
					</author>
					<pubDate>
						Tue, 25 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Class Library/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Class Library/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Akamai Services for the High Tech Industry]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94494?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Class Library&amp;n=94494&amp;c=CORE</link>
					<description>
						<![CDATA[ Akamai solutions for high tech companies provide a predictable, high-quality user experience that measurably improves the success of your online activities.]]>				
					</description>
					<author>
						<![CDATA[Akamai Technologies.]]>				
					</author>
					<pubDate>
						Thu, 06 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Class Library/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Class Library/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Akamai Digital Asset Solutions for the Media and Entertainment Industry]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94499?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Class Library&amp;n=94499&amp;c=CORE</link>
					<description>
						<![CDATA[ Akamai&apos;s Media Delivery Solution has helped leading media &amp; entertainment companies such as CBS, Viacom, Apple and Warner Music execute profitable digital media strategies and successful online events.]]>				
					</description>
					<author>
						<![CDATA[Akamai Technologies.]]>				
					</author>
					<pubDate>
						Thu, 06 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Class Library/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Class Library/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Virtualization as Part of a Business Continuity Strategy]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96908?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Class Library&amp;n=96908&amp;c=CORE</link>
					<description>
						<![CDATA[ Virtual Iron provides virtualization and management solutions that improve application availability while reducing operation costs and capital expenditures. This software virtualizes resources in data centers, with servers, network and storage elements.]]>				
					</description>
					<author>
						<![CDATA[Virtual Iron Software, Inc.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Class Library/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Class Library/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Next Generation of ERP Software: Technology as a Means for Thriving in the New  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94692?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Class Library&amp;n=94692&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper examines how the next generation of Enterprise Resource Planning (ERP) solutions have allowed globally extended manufacturers to optimize performance while reducing costs.]]>				
					</description>
					<author>
						<![CDATA[Epicor Software Corporation.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Class Library/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Class Library/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Accelerate ITIL Initiatives]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94638?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Class Library&amp;n=94638&amp;c=CORE</link>
					<description>
						<![CDATA[ In this video, Joel Bomgar, Founder and CEO of Bomgar Corporation, explains how Bomgar fits into the ITIL framework, accelerating your ITIL initiatives through more efficient and effective Incident Management and Problem Management.]]>				
					</description>
					<author>
						<![CDATA[Bomgar Corporation]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Class Library/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Class Library/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[World-Class Customer Care: Dr. Janelle Barlow, Author of &quot; Branded Customer Service &quot; , and ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94573?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Class Library&amp;n=94573&amp;c=CORE</link>
					<description>
						<![CDATA[ Dr. Janelle Barlow of &quot;Branded Customer Service: The New Competitive Edge&quot;, shows how to provide world-class customer care and business-guru Michael Gerber explains how to provide a customized product through a standardized process.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Class Library/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Class Library/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ServicePower - Strengthening the Service Chain]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94219?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Class Library&amp;n=94219&amp;c=CORE</link>
					<description>
						<![CDATA[ ServicePower’s application set is highly configurable – you can choose what works best for your service organization. The same application is proven in a wide range of service industries and so our customers represent a cross-section of world leading companies in the insurance, medical, appliance, security and consumer electronics industries.]]>				
					</description>
					<author>
						<![CDATA[SERVICEPower.]]>				
					</author>
					<pubDate>
						Thu, 28 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Class Library/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Class Library/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[On-Demand Support Software]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94062?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Class Library&amp;n=94062&amp;c=CORE</link>
					<description>
						<![CDATA[ Parature eTicket enables your customers to submit support tickets through your customer service or help desk websites, and enables your support team to track, route and manage customer tickets. As a result, your customer support team will provide efficient, superior customer service, resulting in satisfied and loyal customers.]]>				
					</description>
					<author>
						<![CDATA[Parature Inc.]]>				
					</author>
					<pubDate>
						Tue, 26 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Class Library/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Class Library/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[How to Provide World-Class Customer Service in Small and Midsized Businesses]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93930?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Class Library&amp;n=93930&amp;c=CORE</link>
					<description>
						<![CDATA[ Join industry experts, leading business authors, and BizWise TV host Rick Spence as they discuss the whys and hows of providing world-class care to customers.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 22 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Class Library/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Class Library/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Effective Field Service Outsourcing and Channel Management Strategies]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94216?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Class Library&amp;n=94216&amp;c=CORE</link>
					<description>
						<![CDATA[ Bookended by the OEM and the end-customer, service networks can be comprised of multiple organizations like 3PLs, contract field service outfits, contract manufacturers, distributor partners, and even other OEMs.]]>				
					</description>
					<author>
						<![CDATA[SERVICEPower.]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Class Library/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Class Library/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Mobile Field Services Best Practices]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/92074?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Class Library&amp;n=92074&amp;c=CORE</link>
					<description>
						<![CDATA[ According to Aberdeen research, mobile technology is a critical enabler of delivering efficient post-sale service and a natural tool for field service operations. Aberdeen Group examined the field service strategies, capabilities, and related technologies of nearly 250 companies. This paper provides best practices gleaned from that study.]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Thu, 01 Nov 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Class Library/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Class Library/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Lawson Enterprise Asset Management (EAM) Software]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/89430?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Class Library&amp;n=89430&amp;c=CORE</link>
					<description>
						<![CDATA[ The Lawson M3 Enterprise Asset Management (EAM) software is a best-of-breed maintenance solution that can be easily integrated with your other business operations. It helps you to maximize equipment availability, minimize downtime, increase operational capacity and efficiency and corporate profitability.]]>				
					</description>
					<author>
						<![CDATA[Lawson Software]]>				
					</author>
					<pubDate>
						Mon, 27 Aug 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Class Library/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Class Library/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Astute Solutions and AberdeenGroup Benchmark Report: The Multi-Channel Call Center Agent -  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/89796?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Class Library&amp;n=89796&amp;c=CORE</link>
					<description>
						<![CDATA[ The traditional call center supports four separate channels; web self-service, email, chat and voice. Aberdeen research shows that companies evaluating methods to reduce costs recognized the efficiencies of utilizing a single agent across all of the traditional channels.]]>				
					</description>
					<author>
						<![CDATA[Astute Solutions]]>				
					</author>
					<pubDate>
						Sun, 01 Jul 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Class Library/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Class Library/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Guide To Complete Solutions: How Small and Midsized Businesses Use Integrated Business  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/88717?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Class Library&amp;n=88717&amp;c=CORE</link>
					<description>
						<![CDATA[ Recent trends in globalization, e-commerce, and automation have changed the business environment and increased competitive pressures. This paper describes how integrated business management solutions can help today’s small and midsized business leaders leverage better operational efficiency and deliver improved service.]]>				
					</description>
					<author>
						<![CDATA[Sage Software Inc.]]>				
					</author>
					<pubDate>
						Tue, 01 May 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Class Library/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Class Library/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Akamai Digital Asset Solutions for the Media and Entertainment Industry]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/87034?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Class Library&amp;n=87034&amp;c=CORE</link>
					<description>
						<![CDATA[ If you provide anytime-anywhere online media, you have to overcome irregular traffic, large file sizes, and unpredictable Internet conditions to deliver your media assets quickly and effectively.  Akamai Digital Asset Solutions help companies such as CBS, Viacom, Sony Computer Entertainment, and Starz Entertainment Group overcome these challenges.]]>				
					</description>
					<author>
						<![CDATA[Akamai Technologies]]>				
					</author>
					<pubDate>
						Wed, 11 Apr 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Class Library/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Class Library/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Multi-Channel Call Center Agent - Reality or Myth? - an AberdeenGroup Report sponsored  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/89897?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Class Library&amp;n=89897&amp;c=CORE</link>
					<description>
						<![CDATA[ Read how AberdeenGroup&apos;s research, which represents a strong cross-section of industry, clearly shows that Best-in-Class companies are moving to multiple channel agent support. To achieve this, companies should look at implementing the recommendations found in this white paper.]]>				
					</description>
					<author>
						<![CDATA[Astute Solutions]]>				
					</author>
					<pubDate>
						Sun, 01 Apr 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Class Library/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Class Library/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Akamai Services for the High Tech Industry]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/86990?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Class Library&amp;n=86990&amp;c=CORE</link>
					<description>
						<![CDATA[ Akamai solutions for high tech companies provide a high-quality user experience that improves the success of your online activities. Whether your goal is to increase downloading of electronic software or to drive greater adoption of your B2B portal, Akamai can deliver to your customers faster software and page download times across the globe.]]>				
					</description>
					<author>
						<![CDATA[Akamai Technologies]]>				
					</author>
					<pubDate>
						Thu, 08 Mar 2007 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Class Library/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Class Library/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ModusLink: Manage and Perform End-to-End Supply Chain Processes]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/87236?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Class Library&amp;n=87236&amp;c=CORE</link>
					<description>
						<![CDATA[ We partner with you to manage and perform end-to-end supply chain processes including demand and inventory planning for materials procurement, manufacturing, assembly, packaging, and delivery of products to your customers.]]>				
					</description>
					<author>
						<![CDATA[ModusLink]]>				
					</author>
					<pubDate>
						Wed, 21 Feb 2007 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Class Library/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Class Library/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Astute Solutions and AberdeenGroup Benchmark Report: The Contact Center as a Profit Center ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/85731?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Class Library&amp;n=85731&amp;c=CORE</link>
					<description>
						<![CDATA[ This Aberdeen Group benchmark report summarizes research conducted with call center, customer experience, and operations executives at over 150 companies. It outlines strategies, technology investments, practices, and innovations of best-in-class contact centers, and recommends specific improvement activities to help achieve contact center goals.]]>				
					</description>
					<author>
						<![CDATA[Astute Solutions]]>				
					</author>
					<pubDate>
						Wed, 01 Nov 2006 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Class Library/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Class Library/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Sage Accpac: Scalable ERP solutions for Small/Mid-sized Businesses]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/82409?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Class Library&amp;n=82409&amp;c=CORE</link>
					<description>
						<![CDATA[ Sage Accpac ERP system is a robust accounting and operations system for small and midsized businesses.  You can create a perfect fit for your business by opting for only the modules you need now, then integrating additional functionality as you grow.  With our full range of applications, you have the ability to streamline your entire enterprise.]]>				
					</description>
					<author>
						<![CDATA[Sage Software Inc.]]>				
					</author>
					<pubDate>
						Tue, 16 May 2006 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Class Library/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Class Library/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[newScale Solutions Overview - newScale FrontOffice Suite™]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/77300?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Class Library&amp;n=77300&amp;c=CORE</link>
					<description>
						<![CDATA[ The newScale FrontOffice Suite™ provides integrated solutions for an actionable and operational Service Catalog – to define an optimal portfolio of services, forecast service demand, manage IT budgets, control consumption, enable self-service, and streamline request fulfillment.]]>				
					</description>
					<author>
						<![CDATA[newScale]]>				
					</author>
					<pubDate>
						Mon, 12 Sep 2005 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Class Library/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Class Library/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Compliance Manager - CAPA and Adverse Event Management and Reporting System]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/72164?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Class Library&amp;n=72164&amp;c=CORE</link>
					<description>
						<![CDATA[ Compliance Manager is a web-based tracking  and reporting system featuring unprecedented flexibility and ease of use. Used by world’s largest medical device and pharmaceutical companies, it is the foundation for global capture, analysis, and resolution of compliance issues related to medical device, treatment and diagnostic systems.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation]]>				
					</author>
					<pubDate>
						Fri, 21 Jan 2005 00:00:00 EST				
					</pubDate>
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						<![CDATA[ As a leading Bug Tracking Solution for small companies to the world&apos;s largest organizations, the ExtraView Bug Tracker solution features comprehensive bug tracking and change management functionality based on the ExtraView platform.]]>				
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						<![CDATA[Extraview Corporation]]>				
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						Fri, 21 Jan 2005 00:00:00 EST				
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						<![CDATA[ For industry-leading manufacturing and life science organizations, ExtraView Defect Tracker offers highly-scalable web-based defect tracking and change management with the flexibility and speed of the ExtraView platform.]]>				
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						<![CDATA[Extraview Corporation]]>				
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						Fri, 21 Jan 2005 00:00:00 EST				
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						<![CDATA[ As a leading software customer support solution for small companies to the world&apos;s largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.]]>				
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						<![CDATA[Extraview Corporation]]>				
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						Fri, 21 Jan 2005 00:00:00 EST				
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						<![CDATA[ ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.]]>				
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						<![CDATA[Extraview Corporation]]>				
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						Fri, 21 Jan 2005 00:00:00 EST				
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					<![CDATA[ExtraView Enterprise - Business Process Management Software]]>				
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						<![CDATA[ ExtraView Enterprise is the leading Business Process Management software platform to design, execute and optimize cross-functional business processes that incorporate systems, processes and people.]]>				
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						<![CDATA[Extraview Corporation]]>				
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						Fri, 21 Jan 2005 00:00:00 EST				
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