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	Customer Service Demo In CRM  - KnowledgeStorm
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	KnowledgeStorm
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					<title>
					<![CDATA[Voice of the Customer: Text Analytics for the Responsive Enterprise]]>				
					</title>
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					<description>
						<![CDATA[ VoC is an approach that can guide enterprises in meeting the spectrum of sales, marketing, customer support, brand and reputation management, product service design, and quality demands.]]>				
					</description>
					<author>
						<![CDATA[IBM.]]>				
					</author>
					<pubDate>
						Wed, 01 Oct 2008 00:00:00 EDT				
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					<title>
					<![CDATA[Parature Customer Service™ Software]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99603?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Demo In CRM&amp;n=99603&amp;c=CORE</link>
					<description>
						<![CDATA[ Parature Customer Service™ software integrates the customer portal, rich knowledgebase and full trouble ticket software in one dynamic, unified system that manages all your support needs.]]>				
					</description>
					<author>
						<![CDATA[Parature Inc.]]>				
					</author>
					<pubDate>
						Wed, 03 Sep 2008 00:00:00 EDT				
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					<title>
					<![CDATA[How to Ensure That Your Employees Will Want to Use CRM]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100536?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Demo In CRM&amp;n=100536&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper outlines the technology building blocks that will enable you to create an information-rich environment that empowers your workforce to perform at its peak and use data to its fullest--without having to become IT experts.]]>				
					</description>
					<author>
						<![CDATA[CDC Software]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
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					<title>
					<![CDATA[The Profit-Minded Contact Center - Building an ROI Case for Customer Interaction Solutions  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100095?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Demo In CRM&amp;n=100095&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper shows you how contact centers can deliver differentiated customer service, build more profitable customer relationships and demonstrate the ROI on customer interaction solutions.]]>				
					</description>
					<author>
						<![CDATA[Portrait Software.]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100297?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Demo In CRM&amp;n=100297&amp;c=CORE</link>
					<description>
						<![CDATA[ Products are increasingly becoming commodities, and Ceos are recognizing that first-rate service is crucial to enhancing customer satisfaction.]]>				
					</description>
					<author>
						<![CDATA[SAP America, Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Podcast: 5 Ways to Improve Customer Service in a Down Economy]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100411?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Demo In CRM&amp;n=100411&amp;c=CORE</link>
					<description>
						<![CDATA[ The Podcast will highlight 5 ways by which you can improve the customer experience in a highly cost effective manner.]]>				
					</description>
					<author>
						<![CDATA[OpenSpan]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Essentials of CRM for Wealth Management Empower Advisors with Client-centric Tools]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100538?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Demo In CRM&amp;n=100538&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper explains how wealth management firms can use client relationship management (CRM) strategies and technology to build relationships as trusted advisors, maximize share of wallet, increase productivity, contributing revenues.]]>				
					</description>
					<author>
						<![CDATA[CDC Software]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Delivering the Power of Choice with Microsoft Dynamics CRM]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100183?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Demo In CRM&amp;n=100183&amp;c=CORE</link>
					<description>
						<![CDATA[ The mindset for acquiring CRM solutions is no longer about simply adding technology but rather about buying solutions that fit into your existing business environment and that your people will actually use.]]>				
					</description>
					<author>
						<![CDATA[Accela  Communications]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Empower Siebel 8.0 Users with New Simple-to-use Rules Engines]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100303?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Demo In CRM&amp;n=100303&amp;c=CORE</link>
					<description>
						<![CDATA[ Siebel CRM 8.0 takes user empowerment to the next level with the addition of a simple-to-use rules engine, making industry-leading business rules easily accessible from Siebel.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation.]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[How to Profit in a Downturn: 4 Customer-centric Strategies for Growth in a Challenging Market]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100541?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Demo In CRM&amp;n=100541&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper explains how organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base, get insight into new areas of opportunity, and do more with less.]]>				
					</description>
					<author>
						<![CDATA[CDC Software]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Creating Business Value with Communication-Enabled CRM Processes]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100233?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Demo In CRM&amp;n=100233&amp;c=CORE</link>
					<description>
						<![CDATA[ In this paper learn how companies can overcome the limitations in marketing, sales, and service processes by pursuing communication-enabled business processes (CEBPs)–enabled by communication systems that are integrated with business applications.]]>				
					</description>
					<author>
						<![CDATA[SAP America, Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Take the Fast Track to Easy CRM and ERP Integration]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99955?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Demo In CRM&amp;n=99955&amp;c=CORE</link>
					<description>
						<![CDATA[ Hear two experts unveil how to increase the value of SaaS with rapid CRM and ERP integration, including a real-life success story.]]>				
					</description>
					<author>
						<![CDATA[Cast Iron Systems]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[SAVO Never Sell Alone™]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100601?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Demo In CRM&amp;n=100601&amp;c=CORE</link>
					<description>
						<![CDATA[ Savo has been helping companies big and small across all industries to have better conversation between sellers and buyers.]]>				
					</description>
					<author>
						<![CDATA[SAVO Group]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Thriving in an Economic Downturn]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99400?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Demo In CRM&amp;n=99400&amp;c=CORE</link>
					<description>
						<![CDATA[ This e-guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low — even when everyone is tightening their budgets.]]>				
					</description>
					<author>
						<![CDATA[Avaya, Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[5 Ways to Improve Customer Service in a Down Economy]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98724?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Demo In CRM&amp;n=98724&amp;c=CORE</link>
					<description>
						<![CDATA[ In today’s “do more with less” environment, it becomes increasingly important to focus on simplifying customer interaction without increasing cost.  The Webinar highlights 5 ways to improve the customer experience in a highly cost effective manner.]]>				
					</description>
					<author>
						<![CDATA[OpenSpan]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Marketing Transformation- How to Lead the Revolution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98910?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Demo In CRM&amp;n=98910&amp;c=CORE</link>
					<description>
						<![CDATA[ This Report begins by considering the pressures, internal and external, that are driving the transformation of marketing and its impact on global business.]]>				
					</description>
					<author>
						<![CDATA[Extraprise Group, Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Customer Relationship Management Sales Enablement: User Acceptance Means More Sales]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99022?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Demo In CRM&amp;n=99022&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper will outline how sales enablement is a central component of a successful customer relationship management strategy and distinguishes sales enablement from traditional sales force automation.]]>				
					</description>
					<author>
						<![CDATA[Sage (UK) Limited]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Achieved Closed-Loop B2B Marketing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98905?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Demo In CRM&amp;n=98905&amp;c=CORE</link>
					<description>
						<![CDATA[ Database marketing’s time is now, and as companies realize its importance the number of constituents will grow, meaning the database should be at the forefront of all new initiatives.]]>				
					</description>
					<author>
						<![CDATA[Extraprise Group, Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Customer Relationship Management - Integration for a Customer Centric View]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99026?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Demo In CRM&amp;n=99026&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper provides a valuable list of factors for executive management, IT decision makers and sales professionals to consider when planning a successful CRM integration project.]]>				
					</description>
					<author>
						<![CDATA[Sage (UK) Limited]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[On-demand or On-premise CRM: 10 Things to Consider before Making Your Decision]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99019?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Demo In CRM&amp;n=99019&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper examines the 10 most important considerations associated with CRM selection and discusses how both on-demand and on-premise deployments impact upon them.]]>				
					</description>
					<author>
						<![CDATA[Sage (UK) Limited]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Bridging the Gap in CRM Application Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98907?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Demo In CRM&amp;n=98907&amp;c=CORE</link>
					<description>
						<![CDATA[ The inefficient methods for supporting a CRM environment are costing clients millions of dollars. This paper discusses new models that ease the cost and time burden for the client while providing a more-intimate client-vendor relationship.]]>				
					</description>
					<author>
						<![CDATA[Extraprise Group, Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Extraprise CRM Support Survey Report]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98908?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Demo In CRM&amp;n=98908&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper summarizes the results of the survey that was conducted at the Oracle Applications User Group’s COLLABORATE 08 conference in April 2008.]]>				
					</description>
					<author>
						<![CDATA[Extraprise Group, Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Just MASH Marketing: The Customer Reference Mashup]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98045?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Demo In CRM&amp;n=98045&amp;c=CORE</link>
					<description>
						<![CDATA[ Register now to attend this live webinar with Serena, featuring a live demo of our Pre-Built Customer Reference Mashup.]]>				
					</description>
					<author>
						<![CDATA[SERENA Software, Inc]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Intelligent Customer Routing: A New Architectural Approach to Intelligent Customer Service]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96999?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Demo In CRM&amp;n=96999&amp;c=CORE</link>
					<description>
						<![CDATA[ Avaya Intelligent Customer Routing improves customer service and acts as the bridge between the past and the future while addressing key management and IT needs by providing a more flexible and adaptable architecture.]]>				
					</description>
					<author>
						<![CDATA[Avaya, Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96957?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Demo In CRM&amp;n=96957&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.]]>				
					</description>
					<author>
						<![CDATA[Genesys Co.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Xpressite Website Content Management for SMB Overview Video]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97488?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Demo In CRM&amp;n=97488&amp;c=CORE</link>
					<description>
						<![CDATA[ Xpressite is a powerful, easy-to-use, time saving website management system that will improve your website presence, expand your business,  and enhance your customer service.]]>				
					</description>
					<author>
						<![CDATA[Kolaco, Inc.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Microsoft Dynamics CRM Online ® Webcast]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96445?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Demo In CRM&amp;n=96445&amp;c=CORE</link>
					<description>
						<![CDATA[ Available on-demand, this Webcast takes you through a brief intro from CEO, Steve Ballmer and then follows a panel of executives who answer questions like: what is CRM and what type of business does it really help?]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ExtraView IT HelpDesk]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95023?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Demo In CRM&amp;n=95023&amp;c=CORE</link>
					<description>
						<![CDATA[ ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation.]]>				
					</author>
					<pubDate>
						Tue, 20 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Sales Order Management Software for .Net2.0]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96412?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Demo In CRM&amp;n=96412&amp;c=CORE</link>
					<description>
						<![CDATA[ Provide superior service by addressing your customers’ individual needs. Automate manual processes using electronic workflows and integrate your on-line transactions between customers and suppliers.]]>				
					</description>
					<author>
						<![CDATA[SLINGSHOT.]]>				
					</author>
					<pubDate>
						Tue, 06 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[10 Reasons to Get Your Support Software as a Service]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96618?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Demo In CRM&amp;n=96618&amp;c=CORE</link>
					<description>
						<![CDATA[ Explore the top 10 reasons you should get your software as a service. Learn how you can leverage key application, accelerate ROI and achieve global availability with an on-demand model.]]>				
					</description>
					<author>
						<![CDATA[Parature Inc.]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Customer Information Quality Protection and Assessment]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96085?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Demo In CRM&amp;n=96085&amp;c=CORE</link>
					<description>
						<![CDATA[ A Customer Information Quality Assessment (C-IQA) provides a systematic review of your customer data, reporting on key information quality metrics to help you understand how effectively you are able to manage your customers.]]>				
					</description>
					<author>
						<![CDATA[Datanomic.]]>				
					</author>
					<pubDate>
						Fri, 25 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Customer Support solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95018?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Demo In CRM&amp;n=95018&amp;c=CORE</link>
					<description>
						<![CDATA[ ExtraView Customer Support provides controlled access screens where customers and partners may enter problem reports and enhancement requests over the Web.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation.]]>				
					</author>
					<pubDate>
						Wed, 19 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Optim™ Data Growth Solution for Oracle &apos; s Siebel® CRM]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94851?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Demo In CRM&amp;n=94851&amp;c=CORE</link>
					<description>
						<![CDATA[ IBM&apos;s Optim™ Data Growth Management Solution for Oracle&apos;s Siebel® CRM offers comprehensive Siebel archiving capabilities, fully integrated within the Siebel workflow. You define policies for managing your data - when it needs to be available, how long it should be retained, and who can access it.]]>				
					</description>
					<author>
						<![CDATA[IBM.]]>				
					</author>
					<pubDate>
						Mon, 17 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Seamless Customer Conversations: Driving Intelligent Interactions in the Contact Center]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94587?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Demo In CRM&amp;n=94587&amp;c=CORE</link>
					<description>
						<![CDATA[ Contact centers are becoming primary interaction points for many customers. Learn how to make these important interactions more personalized and intelligent for customer retention and increased sales opportunities.]]>				
					</description>
					<author>
						<![CDATA[Infor.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ServicePower - Strengthening the Service Chain]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94219?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Demo In CRM&amp;n=94219&amp;c=CORE</link>
					<description>
						<![CDATA[ ServicePower’s application set is highly configurable – you can choose what works best for your service organization. The same application is proven in a wide range of service industries and so our customers represent a cross-section of world leading companies in the insurance, medical, appliance, security and consumer electronics industries.]]>				
					</description>
					<author>
						<![CDATA[SERVICEPower.]]>				
					</author>
					<pubDate>
						Thu, 28 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[How to Provide World-Class Customer Service in Small and Midsized Businesses]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93930?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Demo In CRM&amp;n=93930&amp;c=CORE</link>
					<description>
						<![CDATA[ Join industry experts, leading business authors, and BizWise TV host Rick Spence as they discuss the whys and hows of providing world-class care to customers.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 22 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Eight Strategies for First Rate Customer Service]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93920?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Demo In CRM&amp;n=93920&amp;c=CORE</link>
					<description>
						<![CDATA[ In a marketplace where too many products and services are chasing too little demand, businesses face a daunting challenge: do everything possible to attract and retain customers.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 22 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Cisco Unified Communications Demo: Managing Customer Relationships]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93926?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Demo In CRM&amp;n=93926&amp;c=CORE</link>
					<description>
						<![CDATA[ This is an educational flash demo for customers and prospects on Unified Communications - the benefits of a Cisco solution.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 22 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[CRM without Compromise: A Strategy for Profitable Growth]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93607?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Demo In CRM&amp;n=93607&amp;c=CORE</link>
					<description>
						<![CDATA[ Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable growth.]]>				
					</description>
					<author>
						<![CDATA[SAP America, Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[CRM: The Essential Guide - Five Principles for CRM Success]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/92211?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Demo In CRM&amp;n=92211&amp;c=CORE</link>
					<description>
						<![CDATA[ This CRM guide distills insights from customers, prospects, industry analysts, and the press down to five key principles for CRM success. Use these five CRM principles as a guide for selecting the right solution and deploying CRM successfully. These principles will help you develop a CRM strategy that is aligned with your company’s strategic goals.]]>				
					</description>
					<author>
						<![CDATA[CDC Software - Pivotal CRM]]>				
					</author>
					<pubDate>
						Tue, 11 Dec 2007 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[HelpConnection.NET - .NET Help Desk Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/91493?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Demo In CRM&amp;n=91493&amp;c=CORE</link>
					<description>
						<![CDATA[ The HelpConnection.NET solution is a complete, web-based CRM (Customer Relations Management) system. It is a client information, knowledgebase, ticket and communication system! This is an Enterprise Level application that has been built to accept heavy traffic loads, lots of data and still retain speed.]]>				
					</description>
					<author>
						<![CDATA[Expinion.net]]>				
					</author>
					<pubDate>
						Tue, 16 Oct 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[HelpConnection.NET Solution Trial Version .NET Help Desk]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/91491?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Demo In CRM&amp;n=91491&amp;c=CORE</link>
					<description>
						<![CDATA[ We&apos;re sure that you&apos;ll want to see and feel the HelpConnection.NET solution for yourself, even before you request a free trial version. So, we have prepared an online demo for you to try out. So go for it, test all you want!]]>				
					</description>
					<author>
						<![CDATA[Expinion.net]]>				
					</author>
					<pubDate>
						Mon, 01 Oct 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Astute Solutions and AberdeenGroup Benchmark Report: The Contact Center as a Profit Center ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/85731?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Demo In CRM&amp;n=85731&amp;c=CORE</link>
					<description>
						<![CDATA[ This Aberdeen Group benchmark report summarizes research conducted with call center, customer experience, and operations executives at over 150 companies. It outlines strategies, technology investments, practices, and innovations of best-in-class contact centers, and recommends specific improvement activities to help achieve contact center goals.]]>				
					</description>
					<author>
						<![CDATA[Astute Solutions]]>				
					</author>
					<pubDate>
						Wed, 01 Nov 2006 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[RealDialog - Knowledge Management, Web Self-Service and Search Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/84215?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Demo In CRM&amp;n=84215&amp;c=CORE</link>
					<description>
						<![CDATA[ RealDialog is a knowledge management, intelligent search and Web self-service solution that enables companies to deliver consistent, accurate, and timely information at every customer touch point.  It offers superior capabilities for Web self-service, contact center agent assist, email response management, and employee knowledgebases.]]>				
					</description>
					<author>
						<![CDATA[Astute Solutions]]>				
					</author>
					<pubDate>
						Mon, 30 Oct 2006 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Advent Portfolio Exchange Demo]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/80841?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Demo In CRM&amp;n=80841&amp;c=CORE</link>
					<description>
						<![CDATA[ Advent Portfolio Exchange represents Advent&apos;s next generation in portfolio management technology.  Advent Portfolio Exchange is the first solution to combine the front office CRM functions of client servicing and marketing with the back office operations of portfolio accounting and reporting into a single platform. View the product demonstration.]]>				
					</description>
					<author>
						<![CDATA[Advent Software, Inc]]>				
					</author>
					<pubDate>
						Thu, 01 Jun 2006 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer Service Demo In CRM/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ePowerCenter - Customer Relationship Management and Interaction Solution]]>				
					</title>
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					<description>
						<![CDATA[ ePowerCenter is an award-winning CRM customer service and support, contact center automation, and interaction management solution designed to address the unique needs of consumer-focused companies and their contact centers.  It is behind high-impact technical and business results at Global 1000 companies across numerous vertical markets.]]>				
					</description>
					<author>
						<![CDATA[Astute Solutions]]>				
					</author>
					<pubDate>
						Fri, 04 Feb 2005 00:00:00 EST				
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					<![CDATA[Defect Tracker - Web-based Change Management for Manufacturing/LifeSciences]]>				
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					<description>
						<![CDATA[ For industry-leading manufacturing and life science organizations, ExtraView Defect Tracker offers highly-scalable web-based defect tracking and change management with the flexibility and speed of the ExtraView platform.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation]]>				
					</author>
					<pubDate>
						Fri, 21 Jan 2005 00:00:00 EST				
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					<title>
					<![CDATA[IT HelpDesk Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/72166?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Demo In CRM&amp;n=72166&amp;c=CORE</link>
					<description>
						<![CDATA[ ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation]]>				
					</author>
					<pubDate>
						Fri, 21 Jan 2005 00:00:00 EST				
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			<item>					
					<title>
					<![CDATA[Customer Support Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/72165?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Demo In CRM&amp;n=72165&amp;c=CORE</link>
					<description>
						<![CDATA[ As a leading software customer support solution for small companies to the world&apos;s largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation]]>				
					</author>
					<pubDate>
						Fri, 21 Jan 2005 00:00:00 EST				
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					<title>
					<![CDATA[Service Lifecycle Management Goes Mobile: Taking Field Service Applications into the Field]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/63293?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Demo In CRM&amp;n=63293&amp;c=CORE</link>
					<description>
						<![CDATA[ The paper will discuss the direct value of the mobile applications, and also explore the ability for mobile technology to drive SLM changes into the business to get the highest value and satisfaction out of every customer interaction.]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Thu, 01 Jan 2004 00:00:00 EST				
					</pubDate>
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