Customer Service Healthcare Software - KnowledgeStorm

Increasing Competitiveness and Reducing Costs in Today ' s Economy

Microsoft Corporation India Pvt Ltd — Tue, 24 Nov 2009 00:00:00 EST

This paper outlines the Microsoft Business Productivity Online Suite, illustrates its relevance to small and midsized business customers, and provides the resources to help you evaluate how your business might benefit from the service.

CRM Built for IT: The Executive Guide to Selecting CRM that Meets IT Needs

Pivotal CRM, a CDC Software solution — Wed, 11 Nov 2009 00:00:00 EST

This white paper provides everything the CIO and IT team must know to evaluate a CRM system based on the critical business and technical issues that matter to IT directors and chief information and technology officers.

Top 10 Most Overlooked Causes of Trouble in a Cisco Network

Global Knowledge — Thu, 05 Nov 2009 00:00:00 EST

This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide.

Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for ...

NTR Global — Thu, 29 Oct 2009 00:00:00 EDT

Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.

Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support

NTR Global — Thu, 29 Oct 2009 00:00:00 EDT

This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.

Optimizing the Order-to-Cash Process: Managing Documents throughout the Process

Dolphin Corporation — Wed, 21 Oct 2009 00:00:00 EDT

This paper examines an array of solutions for SAP customers to optimize the Order-to-Cash processes in ways that contain costs and achieve optimum organizational efficiency, high customer retention and successful cash management.

The Technology of Innovation: Using CRM to Enable Customer-Centric Innovation

Pivotal CRM, a CDC Software solution — Mon, 19 Oct 2009 00:00:00 EDT

This white paper highlights the important role technology can play in the innovation process and looks at how a customer-focused approach to innovation can be supported by flexible customer relationship management tools. It explains how businesses can use CRM to foster and implement customer-centric innovation, enhancing the customer experience.

Proven Strategies for Successfully Deploying An Electronic Health Records Solution

Kofax, Inc. — Tue, 22 Sep 2009 00:00:00 EDT

This on-demand webcast shares proven strategies for getting started with electronic health records, a hot new way to slash labor costs and improve care.

Midmark Aims for Excellence with Efficient Products and Support

LogMeIn, Inc. — Wed, 16 Sep 2009 00:00:00 EDT

Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones.

Catalyst XPS - The Solution for Cross-Carrier Small Parcel Shipping From the SAP & reg; ...

CDC Global Services - Catalyst — Tue, 15 Sep 2009 00:00:00 EDT

This white paper will discuss Catalyst XPS, a tool that can integrate information from all the major small parcel carriers into one view, fully integrated with SAP. Catalyst XPS can save customers money and improve customer service, without creating an additional maintenance burden on their internal IT team.

Microsoft Dynamics Webcast: Beyond the Boundaries of Traditional CRM

Microsoft — Wed, 09 Sep 2009 00:00:00 EDT

Watch this webcast to learn the concrete ways Microsoft Dynamics CRM can help you attain a 360-degree view of your customers.

Winning the Future: The Business Case for Rapid Transformation

Progress Software — Thu, 27 Aug 2009 00:00:00 EDT

Transformation has become an overused buzzword, but its real meaning remains important. Under the microscope, operations transformation is about integrating operations silos and processes, merging disparate units in the wake of acquisitions, and reducing operational expenses.

Pivotal CRM: Built For Sales

Pivotal CRM, a CDC Software solution — Thu, 23 Jul 2009 00:00:00 EDT

In this multimedia demo, learn how Pivotal CRM's flexible, innovative features and design give sales users an edge and make them feel the system was built just for them.

Service Desk Consolidation Cuts Costs and Increases Service Quality

BMC Software, Inc — Mon, 15 Jun 2009 00:00:00 EDT

The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits.

The Top 3 Reasons CRM Initiatives (Still) Fail & #45; And How To Avoid Them

Pivotal CRM, a CDC Software solution — Tue, 09 Jun 2009 00:00:00 EDT

This white paper looks at the top three reasons that CRM initiatives fail to achieve their goals and provides clear, practical recommendations for ensuring that your CRM initiative avoids these pitfalls and delivers desired returns.

Coinstar Selects the Most Profitable Machine Locations

SPSS Inc. Worldwide Headquarters — Mon, 04 May 2009 00:00:00 EDT

Coinstar, a coin conversion company, needed to identify new and profitable locations for their coin conversion machines. They turned to SPSS Inc.'s data integration and analysis capabilities with various demographic and geography-based variables. Read this case study for more details.

Furniture Manufacturer Improves Customer Satisfaction through Customer Analysis with SPSS

SPSS Inc. Worldwide Headquarters — Mon, 04 May 2009 00:00:00 EDT

Customer knowledge is market advantage. To refine its edge and better manage customer relationships, Haworth needed to learn what was important to its customers and deploy that knowledge to key decision makers. Read how they did it.

Publisher Targets Most Profitable Subscribers with SPSS

SPSS Inc. Worldwide Headquarters — Mon, 04 May 2009 00:00:00 EDT

To improve the profitability of its subscriptions and increase the value it provides to its advertisers, The Miami Herald Publishing Company used PASW Statistics to find and target new subscribers likely to be stable, profitable customers. Read this case study for more.

Globo.com Acquires 200,000 New Customers in 2 years and Reduces Churn by 30% with Data Mining

SPSS Inc. Worldwide Headquarters — Mon, 04 May 2009 00:00:00 EDT

This Internet service provider/portal operator of Globo, Brazil's largest media conglomerate, delivers the content Brazilian Web users want using PASW Statistics.

Empower Your Consumer Research Department with Predictive Analytics

SPSS Inc. Worldwide Headquarters — Fri, 01 May 2009 00:00:00 EDT

In this case study of American Airlines, details are given of their choice to utilize SPSS to manage their customer information. Read on to see how an intensely competitive marketplace led American to chose SPSS.

Reduce Churn Through Enterprise Feedback Management and Predictive Analytics

SPSS Inc. Worldwide Headquarters — Fri, 01 May 2009 00:00:00 EDT

In this case study, Cablecom recognised the key to tackling churn was to identify the point at which customers become dissatisfied with the service and before they made the decision to switch to an alternative provider.

Dell & #39;s SMART Approach to Workload Automation

BMC Software, Inc — Fri, 17 Apr 2009 00:00:00 EDT

This white paper discusses why Dell chose BMC's CONTROL-M when they embarked on a broad initiative to integrate and upgrade its IT services to better satisfy business needs.

Expand Your Reach: Mastering Multi-Modal Survey Research

SPSS Inc. Worldwide Headquarters — Tue, 14 Apr 2009 00:00:00 EDT

Whether it's in your call center, on the Web, or in-person, effective survey research requires proven practices that reach across the board. In this webcast, you learn how to cut the costs and improve the performance of your survey research efforts - regardless of where you reach your respondents or what language they speak.

Effective Negotiating: 5 Rules for Smooth Transactions

Global Knowledge — Fri, 13 Mar 2009 00:00:00 EDT

This white paper discusses five rules for negotiating that can help make the transaction more pleasant for everyone involved and better your chances at getting what you want.

Effective Strategies for Capturing the Voice of the Customer

SPSS Inc. Worldwide Headquarters — Thu, 12 Mar 2009 00:00:00 EDT

This free webcast will show you how to use the data you are already capturing through your feedback programs, as well as data generated through online conversations, to help you gain more value from every customer interaction.

Oracle and Cast Iron Systems: Delivering an Integrated CRM Experience - Podcast

Cast Iron Systems — Tue, 03 Mar 2009 00:00:00 EST

Hear this Podcast to discover how you can rapidly synchronize your sales and customer service data with a variety of on-premise and on-demand systems.

Boost ROI with Faster, Easier, VISUAL Analytics

SPSS Inc. Worldwide Headquarters — Tue, 24 Feb 2009 00:00:00 EST

Join us at this live webcast and learn how you can:

Use RFM analysis to quickly rank customers for high-return marketing
Use advanced visualization techniques to uncover segments and patterns in your data, and apply these insights to growth, acquisition, and retention planning
and more

Mastering New Challenges in Text Analytics: Making Unstructured Data Ready for Predictive ...

SPSS Inc. Worldwide Headquarters — Fri, 20 Feb 2009 00:00:00 EST

This paper briefly defines text analytics, describes various approaches to text analytics, and then focuses on the natural language processing techniques used by SPSS Inc.'s text analytics solutions.

How to Ensure That Your Employees Will Want to Use CRM

Pivotal CRM, a CDC Software solution — Fri, 20 Feb 2009 00:00:00 EST

This paper outlines the technology building blocks that enable you to create an information-rich environment that empowers your workforce to perform at its peak. Learn how to use data to its fullest--without having to become IT experts.

American Airlines sees ROI of 1192% in 2 Months with Predictive Analytics

SPSS Inc. Worldwide Headquarters — Fri, 20 Feb 2009 00:00:00 EST

To overcome the challenges of increased customer data, American Airlines deployed SPSS for Windows to replace its mainframe based analytics system, increasing productivity of its customer research team and improving decision making while reducing ongoing costs.

Essentials of CRM for Wealth Management Empower Advisors with Client & #45;centric Tools

Pivotal CRM, a CDC Software solution — Fri, 20 Feb 2009 00:00:00 EST

In this white paper, learn how wealth management firms can use client relationship management (CRM) strategies and technology to build relationships as trusted advisors, maximize share of wallet, and increase productivity.

Who Are My Best Customers & #63;

SPSS Inc. Worldwide Headquarters — Fri, 20 Feb 2009 00:00:00 EST

Who are my best customers? If you manage sales, marketing, or customer service, you want an answer to that. That's because implementing successful strategies for every customer segment is critical to increasing business profits. This paper describes just a few of the ways that you can use analytics to better understand your customers.

Cablecom Delivers Unique Customer Experience through Its Innovative Use of Business Analytics

SPSS Inc. Worldwide Headquarters — Fri, 20 Feb 2009 00:00:00 EST

This IDC Buyer Case Study describes the adoption, deployment, and utilization of business analytics software at the cable operator Cablecom.

CRM Built for Customer Service: The Executive Guide to Selecting CRM that Meets Service Needs

Pivotal CRM, a CDC Software solution — Fri, 20 Feb 2009 00:00:00 EST

This paper explores core principles companies can use to help them select a CRM system.

How to Profit in a Downturn: 4 Customer & #45;centric Strategies for Growth in a ...

Pivotal CRM, a CDC Software solution — Fri, 20 Feb 2009 00:00:00 EST

In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty.

Understanding the Basic Configuration of the Adaptive Security Appliance (ASA)

Global Knowledge — Tue, 10 Feb 2009 00:00:00 EST

The Adaptive Security Appliance is the latest firewall appliance in the Cisco security arsenal and provides a number of services to protect your "trusted" network users from "untrusted" users.

Achieving Service Excellence Across The Enterprise

Numara Software — Sun, 01 Feb 2009 00:00:00 EST

Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility..

Portfolio Construction and Trading: Seven Key Factors in Evaluating Order Management ...

Advent Software, Inc — Mon, 05 Jan 2009 00:00:00 EST

This document examines the current state of Order Management Systems (OMS) portfolio management capabilities, identifies major challenges and "pain points" that firms encounter, and outlines seven system attributes needed to overcome them.

Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI

SPSS Inc. Worldwide Headquarters — Wed, 31 Dec 2008 00:00:00 EST

This whitepaper makes the case for using predictive analytics as a catalyst for a company's growth. It includes best practices from several global companies including: Cablecom, Royal & Sun Alliance, and T. Rowe Price. Ultimately, it is about maximizing the level of understanding that can be achieved with customer data.

Voice Architectures and Deployment Models

Global Knowledge — Wed, 10 Dec 2008 00:00:00 EST

Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components.

Addressing the challenges of implementing a customer-centric strategy

Infor CRM — Fri, 05 Dec 2008 00:00:00 EST

The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints.

Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability

SAP America Inc — Wed, 17 Sep 2008 00:00:00 EDT

The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction.

Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution

Microsoft — Fri, 25 Jul 2008 00:00:00 EDT

After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.

HEALTHsuite® - Claims Processing Software

RAM Technologies, Inc. — Thu, 21 Feb 2008 00:00:00 EST

HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care administration including HMO, Consumer Driven, Medicare, Medicaid and Federal Health Benefits.

Transforming Customer Service into a Strategic Asset

Microsoft — Wed, 06 Feb 2008 00:00:00 EST

View this webcast to discover how Microsoft Dynamics CRM can help you transform customer service into a strategic business asset.

Still Struggling to Reduce Call Center Costs without Losing Customers & #63;

SAP America Inc — Fri, 01 Feb 2008 00:00:00 EST

Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.

Empowerment as a Growth Strategy

Oracle Corporation — Sat, 01 Sep 2007 00:00:00 EDT

Companies are using technology and other tools to help employees deliver an organization's best collective thinking during each customer interaction. Among them is Hewlett-Packard (HP), which we will feature in this paper. We will also explain why empowering your key customer-facing employees is the new path to achieving extraordinary results.

Solutions Provider Improves Productivity with Flexible Implementation Methodology

Microsoft — Fri, 29 Jun 2007 00:00:00 EDT

Stanley Stuart Yoffee & Hendrix, Inc. (SSYH), a Microsoft® Gold Certified Partner based in Florida, implements software solutions utilizing the Microsoft family of products. With large-scale projects across varied industries, the company turned to the Microsoft Dynamics™ Sure Step Methodology to help communicate with customers...

Let Customer Feedback Do the Driving

SPSS Inc. Worldwide Headquarters — Thu, 31 May 2007 00:00:00 EDT

As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation.

Sales and Operations Planning: The Key to Continuous Demand Satisfaction

SAP America Inc — Thu, 01 Mar 2007 00:00:00 EST

Find out how leading companies are designing their sales and operations planning (S&OP) processes to continuously monitor and meet customer demand.