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	Customer Service Market Survey Software  - KnowledgeStorm
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	KnowledgeStorm
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	en-us			
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	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<title>
					<![CDATA[IT Survey Results: Top Priorities Through 2010]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140765?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Market Survey Software&amp;n=5140765&amp;c=CORE</link>
					<description>
						<![CDATA[ What will be most important to IT organizations over the next 12 months? It&apos;s probably no surprise that cost control or reduction in spending is the key priority. This white paper looks at the near-term activities of the IT organizations surveyed by TechTarget, along with their constraints, issues, motivating factors, and strategies.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Mon, 09 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Presentation Transcript: Business Case for Data Protection Survey &amp; Results]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140464?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Market Survey Software&amp;n=5140464&amp;c=CORE</link>
					<description>
						<![CDATA[ This presentation transcript presents the results of a survey conducted by Ponemon Institute and sponsored by Ounce Labs, an IBM Company. The survey determines what senior executives think about the value proposition of corporate data protection efforts. Read on to learn more.]]>				
					</description>
					<author>
						<![CDATA[Ounce Labs, an IBM Company]]>				
					</author>
					<pubDate>
						Wed, 21 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Optimize Customer Experience to Achieve Competitive Advantage]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140288?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Market Survey Software&amp;n=5140288&amp;c=CORE</link>
					<description>
						<![CDATA[ Outsourcing Center and Wipro performed a survey that aimed to gauge how banking institutions are doing with their customer experience initiatives. While not a complete picture of how these financial institutions are progressing with their customer experience efforts, survey results point to some general trends and beliefs in this important area.]]>				
					</description>
					<author>
						<![CDATA[Wipro Technologies]]>				
					</author>
					<pubDate>
						Wed, 21 Oct 2009 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Customer Experience IQ Report]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140236?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Market Survey Software&amp;n=5140236&amp;c=CORE</link>
					<description>
						<![CDATA[ The Customer Experience IQ (CEIQ) report identifies the six secrets of highly effective customer experience programs that every company can use to create true customer loyalty. Read this paper to learn which customer experience programs that organizations have implemented are most effective at driving customer loyalty.]]>				
					</description>
					<author>
						<![CDATA[Vovici]]>				
					</author>
					<pubDate>
						Tue, 20 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Presentation Transcript: Buying Your BI Solution from Your ERP Vendor: Strategic Business  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140227?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Market Survey Software&amp;n=5140227&amp;c=CORE</link>
					<description>
						<![CDATA[ This presentation transcript explores the benefits and drawbacks of buying business intelligence (BI) solutions from enterprise resource planning (ERP) vendors, and shares survey results that reveal whether or not customers who have gone down the sole-sourcing path are happy with their decision.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Tue, 20 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[7 Habits of Highly Successful Surveys]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140235?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Market Survey Software&amp;n=5140235&amp;c=CORE</link>
					<description>
						<![CDATA[ Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper &apos;The Customer Satisfaction Survey&apos; to learn how to understand the major customer experience metrics and more!]]>				
					</description>
					<author>
						<![CDATA[Vovici]]>				
					</author>
					<pubDate>
						Tue, 20 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Buying your BI solution from your ERP vendor: Strategic Business Enabler or IT Convenience ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139957?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Market Survey Software&amp;n=5139957&amp;c=CORE</link>
					<description>
						<![CDATA[ This Podcast explores the benefits and drawbacks of buying business intelligence (BI) solutions from enterprise resource planning (ERP) vendors, and shares survey results that reveal whether or not customers who have gone down the sole-sourcing path are happy with their decision.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Thu, 08 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Buying your BI solution from your ERP vendor: Strategic Business Enabler or IT Convenience?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139242?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Market Survey Software&amp;n=5139242&amp;c=CORE</link>
					<description>
						<![CDATA[ This webcast explores the benefits and drawbacks of buying business intelligence (BI) solutions from enterprise resource planning (ERP) vendors, and shares survey results that reveal whether or not customers who have gone down the sole-sourcing path are happy with their decision.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Wed, 30 Sep 2009 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices: Protect Your Online Revenue Through Web Performance Testing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138803?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Market Survey Software&amp;n=5138803&amp;c=CORE</link>
					<description>
						<![CDATA[ Tune in to this webcast to hear from an industry expert as she discusses drivers and best practices for effective web performance testing and quality life-cycle management for today&apos;s rich and complex applications.]]>				
					</description>
					<author>
						<![CDATA[Gomez]]>				
					</author>
					<pubDate>
						Thu, 24 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Document Automation Strategies in a SaaS Environment]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139466?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Market Survey Software&amp;n=5139466&amp;c=CORE</link>
					<description>
						<![CDATA[ This podcast explores what makes Software as a Service (SaaS) a solid strategy to automate processing of vendor, customer and sales documents and discusses why this is fast becoming a popular option for cost-conscious businesses.]]>				
					</description>
					<author>
						<![CDATA[Esker Inc.]]>				
					</author>
					<pubDate>
						Mon, 21 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[For Ceridian, it Pays to Provide High-Quality Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139223?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Market Survey Software&amp;n=5139223&amp;c=CORE</link>
					<description>
						<![CDATA[ This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[The BI Survey 8: The World &apos; s Largest Independent BI Survey]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139055?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Market Survey Software&amp;n=5139055&amp;c=CORE</link>
					<description>
						<![CDATA[ Now in its eighth year of publication, The BI Survey by Nigel Pendse is an annual report based on the world&apos;s largest independent survey of Business Intelligence and Performance Management users.]]>				
					</description>
					<author>
						<![CDATA[Board International]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Performance Under Pressure: The State of Enterprise Web Application Quality and Availability]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139327?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Market Survey Software&amp;n=5139327&amp;c=CORE</link>
					<description>
						<![CDATA[ Take a look at this important survey, which sought managers’ and professionals’ perspectives, both as external customers of e-business sites, as well as caretakers of their own online operations.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Wed, 01 Jul 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Sole-sourcing BI from your ERP vendor: IT convenience or strategic business decision?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139209?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Market Survey Software&amp;n=5139209&amp;c=CORE</link>
					<description>
						<![CDATA[ Datamonitor surveyed 100 SAP customers to understand the implications of sole-sourcing. Read the survey findings and learn the trends and behaviors associated with sole-sourcing BI from ERP vendors.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Wed, 01 Jul 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Expanding BI &apos; s role by including Predictive Analytics]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136792?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Market Survey Software&amp;n=5136792&amp;c=CORE</link>
					<description>
						<![CDATA[ In today&apos;s economic downturn, organizations are looking for ways to improve the way they do business, to keep ahead of the competition, and to grow revenue. With reduced funding for new initiatives, it can be difficult to meet these objectives. Read on to learn how expanding your business intelligence with predictive analysis can help.]]>				
					</description>
					<author>
						<![CDATA[SAP BusinessObjects]]>				
					</author>
					<pubDate>
						Fri, 19 Jun 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[The Collaboration Advantage: Customer-Focused Partnerships In A Global Market]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136319?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Market Survey Software&amp;n=5136319&amp;c=CORE</link>
					<description>
						<![CDATA[ In order to better understand the opportunities, challenges, risks and rewards companies have seen from these types of agreements, the Economist Intelligence Unit conducted a survey in March 2008, sponsored by SAP, which asked 516 senior executives how their business relationships are evolving.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Tue, 02 Jun 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[SPSS Text Analysis for Surveys &amp; trade; 3.0 - Specifications]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135548?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Market Survey Software&amp;n=5135548&amp;c=CORE</link>
					<description>
						<![CDATA[ Use SPSS Text Analysis for Surveys to categorize text responses whether you conduct surveys to support business, education, or government decisions, or for your academic research. No matter your field, you now have a way to combine your qualitative and quantitative analyses using a single advanced but easy-to-use desktop software program.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Tue, 05 May 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Furniture Manufacturer Improves Customer Satisfaction through Customer Analysis with SPSS]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135487?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Market Survey Software&amp;n=5135487&amp;c=CORE</link>
					<description>
						<![CDATA[ Customer knowledge is market advantage. To refine its edge and better manage
customer relationships, Haworth needed to learn what was important to its customers and deploy that knowledge to key decision makers. Read how they did it.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Mon, 04 May 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[SPSS’ Solution for Surveys saves publisher $20,000 annually without consultants]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135474?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Market Survey Software&amp;n=5135474&amp;c=CORE</link>
					<description>
						<![CDATA[ Aspen Publishers Inc. was able to complete two benchmarking surveys more efficiently and save $20,000 per year without the help of outside consultants by using SPSS for Windows, SPSS Data Entry Builder, and SPSS Data Entry Station.  Read this case study and find out how they did it.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Fri, 01 May 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Optimizing the Data Center for Cost and Efficiency]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139686?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Market Survey Software&amp;n=5139686&amp;c=CORE</link>
					<description>
						<![CDATA[ The current state of the datacenter demands a transformation that helps in improving space utilization and lowering power consumption while still providing the scale and availability the business requires. Read this report to learn how your organization can optimize data center efficiency and lower costs.]]>				
					</description>
					<author>
						<![CDATA[Dell India]]>				
					</author>
					<pubDate>
						Tue, 14 Apr 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Expand Your Reach: Mastering Multi-Modal Survey Research]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135523?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Market Survey Software&amp;n=5135523&amp;c=CORE</link>
					<description>
						<![CDATA[ Whether it&apos;s in your call center, on the Web, or in-person, effective survey research requires proven practices that reach across the board. In this webcast, you learn how to cut the costs and improve the performance of your survey research efforts - regardless of where you reach your respondents or what language they speak.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Tue, 14 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Market%20Survey%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Market%20Survey%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[IT Impact on Telecommunications Order Fallout - A Survey of Large Global Businesses]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136988?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Market Survey Software&amp;n=5136988&amp;c=CORE</link>
					<description>
						<![CDATA[ As the following pages will demonstrate, the evidence is that improving Business Transaction Assurance presents a real bottom-line opportunity and is moving high up the business agenda. However, companies&apos; current systems are not equipped with the necessary tools to manage and control such transactions.]]>				
					</description>
					<author>
						<![CDATA[Progress Software, Inc.]]>				
					</author>
					<pubDate>
						Wed, 01 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Market%20Survey%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Market%20Survey%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Better Reporting, Better Results: Successful Strategies from the Field]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135494?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Market Survey Software&amp;n=5135494&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn how top companies successfully deliver research results to customers and decision-makers. If you want to know more about how to leverage all of your research data, how to communicate insights effectively, and how to get researchers and decision-makers engaged in analysis, you&apos;ll want to view this webcast.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Tue, 17 Mar 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Market%20Survey%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Market%20Survey%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Performance Center of Excellence]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133703?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Market Survey Software&amp;n=5133703&amp;c=CORE</link>
					<description>
						<![CDATA[ As the application lifecycle evolves, components that drive efficiency and quality become more crucial. Organizations building centers of excellence (CoE) around performance testing find that the CoE centralizes resources and utilizes the full capabilities of today&apos;s robust automation products. Read on to learn more about the benefits of CoE.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Fri, 27 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Market%20Survey%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Market%20Survey%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Turning Results into Rewards: Survey Analysis and Reporting]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135512?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Market Survey Software&amp;n=5135512&amp;c=CORE</link>
					<description>
						<![CDATA[ Please join Jane Hendricks, Product Marketing, and Gregory Crist, Sales Engineer, for this webcast focusing on survey analysis and reporting. See why delivering the right survey research results to the right person at the right time makes all the difference.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Thu, 26 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Market%20Survey%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Market%20Survey%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[A Smarter Start: Preparing Data with SPSS Statistics Base]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135521?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Market Survey Software&amp;n=5135521&amp;c=CORE</link>
					<description>
						<![CDATA[ Before you can analyze your data, you must prepare it for analysis. SPSS Statistics Base offers an array of techniques and features to help users validate data in order to ensure complete, effective, and accurate analysis. This webinar will show you some of these techniques so you can be certain you are getting the best information from your data.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Thu, 12 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Market%20Survey%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Market%20Survey%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[SPSS Text Analysis for Surveys 3.0: Get the Most Out of Open-Ended Text Responses]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135514?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Market Survey Software&amp;n=5135514&amp;c=CORE</link>
					<description>
						<![CDATA[ Maximize survey research value with open text responses. If you&apos;ve limited your surveys to close-ended questions due to the time and expense of reading and manually coding text responses, this session can be your organization&apos;s first step toward maximizing the value of your survey data.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Thu, 12 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Market%20Survey%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Market%20Survey%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[New Insider Threat Emerges in the New Economy]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133017?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Market Survey Software&amp;n=5133017&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn how employees and partners are engaging with IT assets and intellectual property.]]>				
					</description>
					<author>
						<![CDATA[Lumension]]>				
					</author>
					<pubDate>
						Mon, 02 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Market%20Survey%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Market%20Survey%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Achieving Service Excellence Across The Enterprise]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135215?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Market Survey Software&amp;n=5135215&amp;c=CORE</link>
					<description>
						<![CDATA[ Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility..]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Sun, 01 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Market%20Survey%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Market%20Survey%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Value-driven product management: Six keys to product success]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136105?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Market Survey Software&amp;n=5136105&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explains how assessment, alignment, achievability, accessibility, agility and accountability, the six key concepts of value-driven product management, can be applied to create a repeatable process for developing successful products.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Thu, 01 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Market%20Survey%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Market%20Survey%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Delivering Quality Leads, Not Just Quantity: The Interactive Value of Webinars]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138334?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Market Survey Software&amp;n=5138334&amp;c=CORE</link>
					<description>
						<![CDATA[ Using interactive media such as Webinars can help marketers effectively balance quality with quantity when it comes to lead generation. Download the white paper to learn more.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online]]>				
					</author>
					<pubDate>
						Mon, 01 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Market%20Survey%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Market%20Survey%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Enable Your Workforce with True Anytime, Anywhere Connectivity]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140968?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Market Survey Software&amp;n=5140968&amp;c=CORE</link>
					<description>
						<![CDATA[ In August 2008, Qualcomm commissioned Forrester Consulting to evaluate the benefits that North American businesses have experienced as a result of providing notebook users with mobile broadband connectivity. In this paper you&apos;ll hear what IT and telecom/network decision-makers had to say.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Market%20Survey%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Market%20Survey%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[State of the Data Integration Market]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138938?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Market Survey Software&amp;n=5138938&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper reviews the state of the market for data integration for 2008 and 2009. It defines data integration, discusses the trends in the data integration market, and provides lessons learned from real implementations.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Thu, 20 Nov 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Market%20Survey%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Market%20Survey%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Beyond Boundaries: A New Role for Finance in Driving Business Collaboration]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136345?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Market Survey Software&amp;n=5136345&amp;c=CORE</link>
					<description>
						<![CDATA[ In June 2008, CFO Research Services conducted a research program among senior finance executives in the United States, Europe, Asia, and Australia. The research looked at what kinds of alliances companies are forming and how finance sees itself working with internal and external partners to establish and assess successful alliances.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Market%20Survey%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Market%20Survey%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Application Server Quality: Review Your Assumptions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136196?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Market Survey Software&amp;n=5136196&amp;c=CORE</link>
					<description>
						<![CDATA[ Application development professionals have better platform options to choose from than they might think. In this Forrester Research report, you&apos;ll learn about factors you should consider as application platforms evolve, four criteria that application development professionals should examine when selecting application server products, and more...]]>				
					</description>
					<author>
						<![CDATA[JBoss, a Division of Red Hat]]>				
					</author>
					<pubDate>
						Fri, 25 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Market%20Survey%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Market%20Survey%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[SEPATON Addresses Backup of Virtualized Servers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141053?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Market Survey Software&amp;n=5141053&amp;c=CORE</link>
					<description>
						<![CDATA[ SEPATON is among the growing list of vendors to join the VMware Technical Alliance Partner (TAP) Program. SEPATON has its sights set on solving the backup challenges of virtual server implementations - in particular, VMware environments - with VTL.]]>				
					</description>
					<author>
						<![CDATA[SEPATON]]>				
					</author>
					<pubDate>
						Thu, 17 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Market%20Survey%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Market%20Survey%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Improving Sales Productivity: An Opportunity for Sales and IT Leadership]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138215?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Market Survey Software&amp;n=5138215&amp;c=CORE</link>
					<description>
						<![CDATA[ The main focus of this white paper is about revealing key factors in sales rep productivity, including what helps improve their efficiency (increasing selling time) and effectiveness (getting better results from the available selling time). Both are important and require strong leadership and teamwork between the sales and IT departments.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Market%20Survey%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Market%20Survey%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Syberworks Learning Management System Product Suite]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94867?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Market Survey Software&amp;n=94867&amp;c=CORE</link>
					<description>
						<![CDATA[ This complete product suite is designed to facilitate the development, dissemination, measurement, and management of corporate knowledge to improve productivity and performance.]]>				
					</description>
					<author>
						<![CDATA[SyberWorks, Inc.]]>				
					</author>
					<pubDate>
						Mon, 17 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Market%20Survey%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Market%20Survey%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Connecting Through Content, Issue Two]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/77699?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Market Survey Software&amp;n=77699&amp;c=CORE</link>
					<description>
						<![CDATA[ Connecting Through Content, Issue Two examines how technology buyers search for content and how marketers deliver content to them. Content distribution channels, user search techniques, content registration behavior and other aspects of content distribution and syndication are evaluated.]]>				
					</description>
					<author>
						<![CDATA[KnowledgeStorm, Inc]]>				
					</author>
					<pubDate>
						Mon, 21 May 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Market%20Survey%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Market%20Survey%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Global Solution Perspective]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/89238?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Market Survey Software&amp;n=89238&amp;c=CORE</link>
					<description>
						<![CDATA[ This research, executed by Info-Tech Research Group and KnowledgeStorm, is designed to answer 3 questions: 
-	To what extent does technology have a transformative effect – and in what areas? 
-	How effective is the IT function at translating technology into business benefits? 
-	What is the current status of IT solutions around the globe?]]>				
					</description>
					<author>
						<![CDATA[KnowledgeStorm, Inc]]>				
					</author>
					<pubDate>
						Tue, 01 May 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Market%20Survey%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Market%20Survey%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Podcast--Connecting Through Content Issue One: How Technology Marketers Meet Buyers &apos;  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/87982?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Market Survey Software&amp;n=87982&amp;c=CORE</link>
					<description>
						<![CDATA[ This report discusses content strategies and preferences from the unique perspectives of both the B2B technology buyers and marketers.]]>				
					</description>
					<author>
						<![CDATA[KnowledgeStorm, Inc]]>				
					</author>
					<pubDate>
						Tue, 01 May 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Market%20Survey%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Market%20Survey%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Connecting Through Content: Issue One]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/87939?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Market Survey Software&amp;n=87939&amp;c=CORE</link>
					<description>
						<![CDATA[ This report, Issue One: How Technology Marketers Meet Buyers&apos; Appetite for Content is the first in the Connecting Through Content series, which explores content creation, distribution and lead nurturing through the dual marketers&apos; and technology buyers&apos; perspectives.]]>				
					</description>
					<author>
						<![CDATA[KnowledgeStorm, Inc]]>				
					</author>
					<pubDate>
						Thu, 01 Mar 2007 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[KnowledgeNote: The C-Suite May Not Be Your Lead Sweet Spot - Podcast]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/83663?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Market Survey Software&amp;n=83663&amp;c=CORE</link>
					<description>
						<![CDATA[ Findings of the Web Lead Evaluation and Scoring Study, conducted by KnowledgeStorm and The Artemis Group, suggest companies using the Internet to generate leads might discover that focusing on the C-suite is not the fastest route to improved lead-to-close ratios. Listen to this podcast to find out why.]]>				
					</description>
					<author>
						<![CDATA[KnowledgeStorm, Inc]]>				
					</author>
					<pubDate>
						Sat, 01 Jul 2006 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Emerging Media Series: The Influence of Podcasts on B2B Technology Purchase Decisions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/83446?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Market Survey Software&amp;n=83446&amp;c=CORE</link>
					<description>
						<![CDATA[ This report is the first in a series of studies conducted by KnowledgeStorm and Universal McCann that will take a strategic look at the impact the blogs, podcasts and other emerging media formats have on B2B technology marketing. This first installment examines podcasting and provides valuable insight into this red-hot delivery mechanism.]]>				
					</description>
					<author>
						<![CDATA[KnowledgeStorm, Inc]]>				
					</author>
					<pubDate>
						Sat, 01 Jul 2006 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Emerging Media Series:Listen How Podcasts Influence B2B Technology Purchase Decisions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/83660?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Market Survey Software&amp;n=83660&amp;c=CORE</link>
					<description>
						<![CDATA[ This podcast is the first in a series of studies conducted by KnowledgeStorm and Universal McCann that will take a strategic look at the impact the blogs, podcasts and other emerging media formats have on B2B technology marketing. Listen how podcasting can become your next hot marketing delivery mechanism.]]>				
					</description>
					<author>
						<![CDATA[KnowledgeStorm, Inc]]>				
					</author>
					<pubDate>
						Sat, 01 Jul 2006 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Market%20Survey%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Market%20Survey%20Software/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[KnowledgeNote: The C-Suite May Not Be Your Lead Sweet Spot]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/82439?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Market Survey Software&amp;n=82439&amp;c=CORE</link>
					<description>
						<![CDATA[ Is the C-suite really the best source of early leads that will convert to revenue for your company? New research from KnowledgeStorm unveils some surprising results that call this common conception into question, and should have technology marketers re-examining their lead targeting strategies.]]>				
					</description>
					<author>
						<![CDATA[KnowledgeStorm, Inc]]>				
					</author>
					<pubDate>
						Mon, 08 May 2006 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Market%20Survey%20Software/ds,CORE/oe,utf8/rss.xml">
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			</item>
		
			<item>					
					<title>
					<![CDATA[Podcast - The Fine Art of Lead Follow-up]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/81031?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Market Survey Software&amp;n=81031&amp;c=CORE</link>
					<description>
						<![CDATA[ The best practitioners of online marketing are those who meld Internet marketing and technology tools with timely follow-up and tried-and-true, old fashioned human contact. This podcast walks you through key strategies for implementing an effective lead follow-up and qualification process]]>				
					</description>
					<author>
						<![CDATA[KnowledgeStorm, Inc]]>				
					</author>
					<pubDate>
						Mon, 27 Feb 2006 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[IT Marketing Executive Outlook - Key Tactics to Improve Your Marketing Results]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/76858?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Market Survey Software&amp;n=76858&amp;c=CORE</link>
					<description>
						<![CDATA[ This presentation document by MarketingSherpa and KnowledgeStorm, presents findings from MarketingSherpa&apos;s new report: &quot;IT Marketing Benchmark Guide 2005-2006: Data for B-to-B Software, Hardware &amp; Services Marketers.&quot; Learn what IT marketers revealed about their results and budgets and real-life numbers to help benchmark lead generation plans.]]>				
					</description>
					<author>
						<![CDATA[KnowledgeStorm Webinars]]>				
					</author>
					<pubDate>
						Fri, 12 Aug 2005 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[IT Marketing Executive Outlook: Key Tactics to Improve Your Marketing Results]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/76349?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Market Survey Software&amp;n=76349&amp;c=CORE</link>
					<description>
						<![CDATA[ This Webcast, presented by MarketingSherpa and KnowledgeStorm, presents findings from MarketingSherpa&apos;s new report: &quot;IT Marketing Benchmark Guide 2005-2006: Data for B-to-B Software, Hardware &amp; Services Marketers.&quot; Learn what IT marketers revealed about their results and budgets and real-life numbers to help benchmark lead generation plans.]]>				
					</description>
					<author>
						<![CDATA[KnowledgeStorm Webinars]]>				
					</author>
					<pubDate>
						Wed, 10 Aug 2005 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[KnowledgeNote: What Research Tells Us About Lead Management and Follow-Up]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/75070?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Market Survey Software&amp;n=75070&amp;c=CORE</link>
					<description>
						<![CDATA[ The best practitioners of online marketing are those who meld Internet marketing and technology tools with timely follow-up and tried-and-true, old fashioned human contact. This paper walks you through key strategies for implementing an effective lead follow-up and qualification process.]]>				
					</description>
					<author>
						<![CDATA[KnowledgeStorm, Inc]]>				
					</author>
					<pubDate>
						Mon, 23 May 2005 00:00:00 EDT				
					</pubDate>
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