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	Customer Service Model  - KnowledgeStorm
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	KnowledgeStorm
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	en-us			
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	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<title>
					<![CDATA[Do-It-Yourself BI Done Right: The Secret Sauce is SaaS]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140768?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Model&amp;n=5140768&amp;c=CORE</link>
					<description>
						<![CDATA[ This webcast, featuring Forrester Research, explains how Software as a Service business intelligence can deliver a more cost-effective way to get relevant information to those who need it faster than traditional business intelligence can.]]>				
					</description>
					<author>
						<![CDATA[myDIALS Inc.]]>				
					</author>
					<pubDate>
						Thu, 19 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Key Trends in B2B Ecommerce]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140913?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Model&amp;n=5140913&amp;c=CORE</link>
					<description>
						<![CDATA[ Join Brian Walker as he discusses emerging trends within B2B eCommerce for you to use in evolving  your own B2B online experience.]]>				
					</description>
					<author>
						<![CDATA[Elastic Path]]>				
					</author>
					<pubDate>
						Tue, 17 Nov 2009 00:00:00 EST				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[BPMN Basics, Organizing Your Business Processes]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140980?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Model&amp;n=5140980&amp;c=CORE</link>
					<description>
						<![CDATA[ Business Process Modeling Notation (BPMN) is a newer language but has been the focus of much attention from business and IT. As business processes grow more complex, BPMN provides a structured way to organize them. But it is important to know the basics before selecting a BPMN solution.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Fri, 13 Nov 2009 00:00:00 EST				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Continuous Innovation for Product and Service Leadership: An Approach Driven by Business Value]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140278?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Model&amp;n=5140278&amp;c=CORE</link>
					<description>
						<![CDATA[ The need to keep product and service offerings fresh is not a new concept in business today, but the new approach is involving a network of business partners and even customers in their quest to innovate. This process is called &quot;continuous product and service innovation.&quot;]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Wed, 21 Oct 2009 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Presentation Transcript: The Power of Universal Patterns and Models for Master Data Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140209?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Model&amp;n=5140209&amp;c=CORE</link>
					<description>
						<![CDATA[ In this presentation transcript featuring best-selling author, Len Silverston, learn how to implement universal patterns for data modeling to improve management flexibility. Gain insight into various modeling choices to meet your organization&apos;s needs. Discover how to improve quality and reduce management costs by re-using patterns.]]>				
					</description>
					<author>
						<![CDATA[Embarcadero Technologies, Inc.]]>				
					</author>
					<pubDate>
						Mon, 19 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Migrating to the Cloud: An Alternative for SAP Customers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140104?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Model&amp;n=5140104&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper examines a hybrid model of ERP deployment that not only lowers the overall cost and resources required to migrate to a new version of SAP, but also reduces the ongoing annual costs of keeping the systems working, thereby freeing up the IT budget for more strategic investments]]>				
					</description>
					<author>
						<![CDATA[NetSuite]]>				
					</author>
					<pubDate>
						Wed, 14 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Starwood Hotels and Resorts Worldwide Enriches SAP Efficiency with ReadSoft]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140083?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Model&amp;n=5140083&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper will give you an overview of how one company&apos;s business soared after applying AP processing to their company improved business.]]>				
					</description>
					<author>
						<![CDATA[ReadSoft]]>				
					</author>
					<pubDate>
						Tue, 13 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[How SYSPRO Leverages a Lean Manufacturing Model to Enhance Profitability]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140002?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Model&amp;n=5140002&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper discusses the fundamentals for successful Lean manufacturing, including the establishment of optimal customer relationships, improved channel visibility, flexible product configuration, shortened cycle times, improved capacity utilization and integrated operational infrastructures.]]>				
					</description>
					<author>
						<![CDATA[SYSPRO]]>				
					</author>
					<pubDate>
						Fri, 09 Oct 2009 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Presentation Transcript: Application Whitelisting: The Must Have Technology for Security  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139657?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Model&amp;n=5139657&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this paper, which is a transcription of a presentation where speakers Stuart McClure, VP of Operations &amp; Strategy, Risk &amp; Compliance Business Unit, at McAfee Incorporated and Evelyn de Souza, Senior Manager, Risk &amp; Compliance, at McAfee discuss application whitelisting and its benefits.]]>				
					</description>
					<author>
						<![CDATA[McAfee, Inc.]]>				
					</author>
					<pubDate>
						Tue, 29 Sep 2009 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Offering the Cloud to your Clients]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139580?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Model&amp;n=5139580&amp;c=CORE</link>
					<description>
						<![CDATA[ In this webcast, learn how new technologies, demographic shifts and emerging business models in the cloud computing market are changing the way VARs and MSPs are working with clients.]]>				
					</description>
					<author>
						<![CDATA[Google Apps Authorized Reseller Program]]>				
					</author>
					<pubDate>
						Fri, 25 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Podcast- Offering the Cloud to your Clients]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139581?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Model&amp;n=5139581&amp;c=CORE</link>
					<description>
						<![CDATA[ In this podcast, learn how new technologies, demographic shifts and emerging business models in the cloud computing market are changing the way VARs and MSPs are working with clients.]]>				
					</description>
					<author>
						<![CDATA[Google Apps Authorized Reseller Program]]>				
					</author>
					<pubDate>
						Fri, 25 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Targeted Business Analytics - How Large Companies Leverage SaaS BI]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139337?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Model&amp;n=5139337&amp;c=CORE</link>
					<description>
						<![CDATA[ This webcast gives an overview of how larger enterprises are leveraging business intelligence software in the Software-as-a-Service (SaaS) model.]]>				
					</description>
					<author>
						<![CDATA[Oco, Inc.]]>				
					</author>
					<pubDate>
						Fri, 18 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Critical Technologies for Compliance and Risk Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139234?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Model&amp;n=5139234&amp;c=CORE</link>
					<description>
						<![CDATA[ Smart decision-makers are seeking technology investments -- such as Master Data Management -- to help establish good governance models that will help with regulatory compliance and lower their operational risk.]]>				
					</description>
					<author>
						<![CDATA[Siperian, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[The Power of Universal Patterns and Models for Master Data Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139121?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Model&amp;n=5139121&amp;c=CORE</link>
					<description>
						<![CDATA[ In this webcast featuring best-selling author, Len Silverston, learn how to implement universal patterns for data modeling to improve management flexibility. Gain insight into various modeling choices to meet your organization&apos;s needs. Discover how to improve quality and reduce management costs by re-using patterns.]]>				
					</description>
					<author>
						<![CDATA[Embarcadero Technologies, Inc.]]>				
					</author>
					<pubDate>
						Fri, 11 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Managing Third-Party Compliance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139122?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Model&amp;n=5139122&amp;c=CORE</link>
					<description>
						<![CDATA[ In this podcast featuring best-selling author, Len Silverston, learn how to implement universal patterns for data modeling to meet changing information compliance regulations. Gain insight into various modeling options to meet your organization&apos;s needs. Discover how to improve quality and reduce management costs by re-using patterns.]]>				
					</description>
					<author>
						<![CDATA[Embarcadero Technologies, Inc.]]>				
					</author>
					<pubDate>
						Fri, 11 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Using Microsoft Dynamics CRM and the Federated Model for Consolidated Pipeline Forecasting  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138975?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Model&amp;n=5138975&amp;c=CORE</link>
					<description>
						<![CDATA[ View this webcast to learn how the federated model can help business units operate customized CRM systems while synchronizing to a central application. We explore how the server stores enterprise-pertinent information from all CRM systems, thus supporting executives responsible for achieving overall sales goals.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Podcast: Application Whitelisting: The Must Have Technology for Security and Compliance Today]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138690?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Model&amp;n=5138690&amp;c=CORE</link>
					<description>
						<![CDATA[ In this podcast learn ways to combat the malicious code of malware and trojans from McAfee&apos;s Stuart McClure. Gain insight into how application whitelisting, a means of providing security with less overhead without negative performance impact, can aid your compliance initiatives while not raising operational costs.]]>				
					</description>
					<author>
						<![CDATA[McAfee, Inc.]]>				
					</author>
					<pubDate>
						Thu, 03 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Application Whitelisting: The Must Have Technology for Security and Compliance Today]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138691?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Model&amp;n=5138691&amp;c=CORE</link>
					<description>
						<![CDATA[ In this webcast, learn ways to combat the malicious code of malware and trojans from McAfee&apos;s Stuart McClure. Gain insight into how application whitelisting, a means of providing security with less overhead without negative performance impact, can aid your compliance initiatives while not raising operational costs.]]>				
					</description>
					<author>
						<![CDATA[McAfee, Inc.]]>				
					</author>
					<pubDate>
						Thu, 03 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Winning the Future: The Business Case for Rapid Transformation]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138583?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Model&amp;n=5138583&amp;c=CORE</link>
					<description>
						<![CDATA[ Transformation has become an overused buzzword, but its real meaning remains important. Under the microscope, operations transformation is about integrating operations silos and processes, merging disparate units in the wake of acquisitions, and reducing operational expenses.]]>				
					</description>
					<author>
						<![CDATA[Progress Software]]>				
					</author>
					<pubDate>
						Thu, 27 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Pivotal CRM: Built For Sales]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137564?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Model&amp;n=5137564&amp;c=CORE</link>
					<description>
						<![CDATA[ In this multimedia demo, learn how Pivotal CRM&apos;s flexible, innovative features and design give sales users an edge and make them feel the system was built just for them.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Thu, 23 Jul 2009 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Managed VoIP: More Cost Effective Than You Think]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137478?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Model&amp;n=5137478&amp;c=CORE</link>
					<description>
						<![CDATA[ Currently over 600 Orange Business Services customers use their VPNs to transport voice and data. Some use a do-it-yourself model; others use a fully managed model. If you&apos;re looking for value, the fully managed approach is the less costly and higher quality alternative. Read this paper to find more details about pros and cons of each choice.]]>				
					</description>
					<author>
						<![CDATA[Orange Business Services]]>				
					</author>
					<pubDate>
						Tue, 21 Jul 2009 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml						
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					<title>
					<![CDATA[Reducing Time and Staff Required to Meet Customer Service Level Requirements for Security  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137436?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Model&amp;n=5137436&amp;c=CORE</link>
					<description>
						<![CDATA[ As ORCS introduced Windows Server 2008 into the network, they sought new ways to improve efficiency. The need for an improved patch management system, combined with the requirements for PCI compliance, presented a dual challenge that they hoped they could address with a single technology solution. And they did. Read this case study to learn how.]]>				
					</description>
					<author>
						<![CDATA[Shavlik Technologies]]>				
					</author>
					<pubDate>
						Mon, 20 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Retaining Customers in Today &apos; s Economic Landscape: Improving SAP Order Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137213?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Model&amp;n=5137213&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper will present the challenges businesses face in implementing effective order management and will help in overcoming these challenges. You will learn the benefits of the Esker Platform over its competitors and be presented with a case study documenting companies that implemented the Esker platform to beat their order management problems.]]>				
					</description>
					<author>
						<![CDATA[Esker Inc.]]>				
					</author>
					<pubDate>
						Fri, 10 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Enterprise Cloud Computing: Transforming IT]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140345?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Model&amp;n=5140345&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper examines the evolution of private clouds and discusses how many organizations that have implemented grid or virtual machines are moving towards private clouds. It also describes how organizations can successfully implement this new IT delivery model using a phased approach that starts with cloud management software.]]>				
					</description>
					<author>
						<![CDATA[Platform Computing Corporation]]>				
					</author>
					<pubDate>
						Wed, 01 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Expanding BI &apos; s role by including Predictive Analytics]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136792?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Model&amp;n=5136792&amp;c=CORE</link>
					<description>
						<![CDATA[ In today&apos;s economic downturn, organizations are looking for ways to improve the way they do business, to keep ahead of the competition, and to grow revenue. With reduced funding for new initiatives, it can be difficult to meet these objectives. Read on to learn how expanding your business intelligence with predictive analysis can help.]]>				
					</description>
					<author>
						<![CDATA[SAP BusinessObjects]]>				
					</author>
					<pubDate>
						Fri, 19 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Dynamic Infrastructure Worldwide Forum]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139894?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Model&amp;n=5139894&amp;c=CORE</link>
					<description>
						<![CDATA[ View this on demand Dynamic Infrastructure Worldwide Virtual Forum for advice from leading experts on today&apos;s IT challenges.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Wed, 17 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Three Tactics for Winning the LTE Game]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136415?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Model&amp;n=5136415&amp;c=CORE</link>
					<description>
						<![CDATA[ This research brief provides an overview of the current LTE market and addresses the technical and business challenges that operators will face as they migrate to all-IP networks. It provides insight into operators&apos; common questions and helps address planning and implementation concerns including migrating away from existing legacy systems.]]>				
					</description>
					<author>
						<![CDATA[Alcatel-Lucent]]>				
					</author>
					<pubDate>
						Tue, 09 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Globo.com Acquires 200,000 New Customers in 2 years and Reduces Churn by 30% with Data Mining]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135484?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Model&amp;n=5135484&amp;c=CORE</link>
					<description>
						<![CDATA[ This Internet service provider/portal operator of Globo, Brazil&apos;s largest media conglomerate, delivers the content Brazilian Web users want using PASW Statistics.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Mon, 04 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Credit Card Company Improves Risk Management to Boost Bottom Line using Predictive Analytics]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135485?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Model&amp;n=5135485&amp;c=CORE</link>
					<description>
						<![CDATA[ A successful credit card company must be able to accurately assess its credit risk at any given time. Having an up-to-date picture of which clients may default on payments is critical to this process, not only amongst new applicants, but existing customers too.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Mon, 04 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Analyzing the Total Cost of a Global Service Desk]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136809?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Model&amp;n=5136809&amp;c=CORE</link>
					<description>
						<![CDATA[ Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. Read this white paper to learn about CompuCom&apos;s Service Desk solution.]]>				
					</description>
					<author>
						<![CDATA[CompuCom Systems, Inc.]]>				
					</author>
					<pubDate>
						Wed, 01 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices for Communications Transformation: Transportation, Energy, and the Public Sector]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5134510?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Model&amp;n=5134510&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper will provide insight into: a- the communications requirements of three specific industry segments (transportation, energy and the public sector), b- best practices to deliver the services and manage the projects efficiently, and c- innovative solutions and strategies deployed by these industry segments.]]>				
					</description>
					<author>
						<![CDATA[Alcatel-Lucent]]>				
					</author>
					<pubDate>
						Thu, 26 Mar 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Intelligent Decisions: Enhancing Processes with Business Rules and Predictive Models]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135517?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Model&amp;n=5135517&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn how your organization can integrate analytics with business processes to become a Predictive Enterprise that employs insights to make intelligent decisions. This webinar will show you the fundamentals of combining industry knowledge and business rules with powerful analytics to improve revenue generation and business performance.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Thu, 05 Mar 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Help Desk vs. Service Desk: Which One is Right for You]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135216?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Model&amp;n=5135216&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper is intended to help support center managers self-assess their center&apos;s primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Thu, 05 Mar 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Application Lifecycle Management (ALM) software solutions for green IT]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136086?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Model&amp;n=5136086&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper will explore best practices for green IT and how Application Lifecycle Management (ALM) can help companies achieve green IT processes for software application management. Specifically, ALM solutions can help IT organizations reduce energy consumption and costs associated with multi-site software development.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Mon, 23 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[How to Profit in a Downturn: 4 Customer &amp; #45;centric Strategies for Growth in a  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133577?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Model&amp;n=5133577&amp;c=CORE</link>
					<description>
						<![CDATA[ In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Who Are My Best Customers &amp; #63;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133540?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Model&amp;n=5133540&amp;c=CORE</link>
					<description>
						<![CDATA[ Who are my best customers? If you manage sales, marketing, or customer service, you want an answer to that. That&apos;s because implementing successful strategies for every customer segment is critical to increasing business profits.  This paper describes just a few of the ways that you can use analytics to better understand your customers.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[CRM Built for Customer Service: The Executive Guide to Selecting CRM that Meets Service Needs]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5131900?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Model&amp;n=5131900&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explores core principles companies can use to help them select a CRM system.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Essentials of CRM for Wealth Management Empower Advisors with Client &amp; #45;centric Tools]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133576?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Model&amp;n=5133576&amp;c=CORE</link>
					<description>
						<![CDATA[ In this white paper, learn how wealth management firms can use client relationship management (CRM) strategies and technology to build relationships as trusted advisors, maximize share of wallet, and increase productivity.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Programmable Logic Controller Product Lines (PLCs)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96433?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Model&amp;n=96433&amp;c=CORE</link>
					<description>
						<![CDATA[ Starting with the DL05 at 8 inputs/ 6 outputs, all the way up to the fully expanded 100 I/O DL06 PLC, these PLCs are a standard that can grow with the changing needs of your machine or process control applications.]]>				
					</description>
					<author>
						<![CDATA[AutomationDirect]]>				
					</author>
					<pubDate>
						Fri, 13 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Human Machine Interface (HMI)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96430?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Model&amp;n=96430&amp;c=CORE</link>
					<description>
						<![CDATA[ C-more touch panels provide a graphical interface designed to interchange and display graphics, animation and data to and from a PLC by merely touching the screen.]]>				
					</description>
					<author>
						<![CDATA[AutomationDirect]]>				
					</author>
					<pubDate>
						Fri, 13 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Operational Excellence: Enabling Sustained Growth Spotlight on the Americas]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5132061?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Model&amp;n=5132061&amp;c=CORE</link>
					<description>
						<![CDATA[ Operational excellence means consistently doing things well across the value chain as a way of gaining competitive advantage. In its broadest terms&amp;#44; it is a discipline that drives corporate strategy.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Fri, 23 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Portfolio Construction and Trading: Seven Key Factors in Evaluating Order Management  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5134920?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Model&amp;n=5134920&amp;c=CORE</link>
					<description>
						<![CDATA[ This document examines the current state of Order Management Systems  (OMS) portfolio management capabilities, identifies major challenges and &quot;pain points&quot; that firms encounter, and outlines seven system attributes needed to overcome them.]]>				
					</description>
					<author>
						<![CDATA[Advent Software, Inc]]>				
					</author>
					<pubDate>
						Mon, 05 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Voice Architectures and Deployment Models]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/102279?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Model&amp;n=102279&amp;c=CORE</link>
					<description>
						<![CDATA[ Telephony design requires a solid understanding of the drivers for Voice over IP&amp;#44; corporate policies for infrastructure design&amp;#44; and telephone components.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Wed, 10 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Service Level Monitoring: Real-Time Visibility and Reporting for Mission-Critical IT]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139101?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Model&amp;n=5139101&amp;c=CORE</link>
					<description>
						<![CDATA[ Dorado Software recently introduced Redcell OpsCenter 6.1 platform and Redcell Advanced Monitors to help you visualize, clarify and monitor IT resources and the network fabrics that bind them.  This paper explores these new capabilities and how they uniquely position Dorado Software customers for the benefits of an SLA‐oriented management approach.]]>				
					</description>
					<author>
						<![CDATA[Dorado Software]]>				
					</author>
					<pubDate>
						Mon, 10 Nov 2008 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[Differentiating With Technical Support, a JBoss Customer Support Study]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136200?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Model&amp;n=5136200&amp;c=CORE</link>
					<description>
						<![CDATA[ Strategic organizations are increasingly looking for ways to lower the total cost of ownership (TCO) of their technology assets while improving the return on their investment. In this white paper, you will discover how expert customer support services can have a dramatic impact on both as you explore the success of JBoss middleware technology.]]>				
					</description>
					<author>
						<![CDATA[JBoss, a Division of Red Hat]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Switching from Salesforce.com to Microsoft Dynamics CRM Helps Jones Lang LaSalle Implement  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139038?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Model&amp;n=5139038&amp;c=CORE</link>
					<description>
						<![CDATA[ Microsoft Dynamics CRM has enabled Jones Lang LaSalle to share customer and account information globally, while still offering functionality tailored to the unique processes of its many business units and more than 700 local offices.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Tue, 22 Jul 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Best Practices in Reconciliation: A Practical Guide for Asset Managers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98239?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Model&amp;n=98239&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper explains why automated reconciliation is quickly evolving into a competitive necessity. The costs associated with manual reconciliation, the benefits from automation, and the best reconciliation workflow model will all be discussed.]]>				
					</description>
					<author>
						<![CDATA[Advent Software, Inc]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Transforming Customer Service into a Strategic Asset]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138947?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Model&amp;n=5138947&amp;c=CORE</link>
					<description>
						<![CDATA[ View this webcast to discover how Microsoft Dynamics CRM can help you transform customer service into a strategic business asset.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 06 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Model/ds,CORE/oe,utf8/rss.xml">
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			<item>					
					<title>
					<![CDATA[HP Virtual Server Environment Reference Architecture: Shared Infrastructure for Databases]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137860?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Model&amp;n=5137860&amp;c=CORE</link>
					<description>
						<![CDATA[ The core concept behind the Shared Infrastructure for Databases involves simple building blocks, comprised of computing elements, connected together to create a powerful, yet elegant shared database environment. This white paper describes the shared infrastructure, its benefits and HP
offerings to help you implement this solution.]]>				
					</description>
					<author>
						<![CDATA[Hewlett Packard Company and Intel]]>				
					</author>
					<pubDate>
						Thu, 01 Mar 2007 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Microsoft Dynamics RoleTailored Business Productivity: &quot; Software Designed for Your People &quot;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138225?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Customer Service Model&amp;n=5138225&amp;c=CORE</link>
					<description>
						<![CDATA[ By automating and streamlining financial, customer relationship and supply chain processes, Microsoft Dynamics brings together people, processes and technologies, increasing the productivity and effectiveness of the business, and helping drive business success. Explore the Microsoft Dynamics Customer Model and how it&apos;s reflected in this software.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Thu, 01 Mar 2007 00:00:00 EST				
					</pubDate>
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