Customer Service Module - KnowledgeStorm

Case Study: Brown-Forman Implements a Warehouse Automation Solution with RF Capabilities

CDC Global Services - Catalyst — Fri, 13 Nov 2009 00:00:00 EST

Read this case study to learn how by leveraging Catalyst's expertise in SAP R/3 systems integration and remote data collection using SAP console, Brown-Forman was able to increase shipping throughput, improve space utilization, decrease shipping errors, improve inventory accuracy and stock rotation, and more.

Closing the Gap with ERP EWM: Yard Management and Cross Docking

CDC Global Services - Catalyst — Thu, 12 Nov 2009 00:00:00 EST

This white paper is designed to give warehouse operations and IT managers an understanding of the capabilities of SAP's ERP Yard Management and Cross-Docking solutions. Introduced with Release 4.7 extension set 2.0, SAP continues to improve its Logistics offering, while minimizing the gap between Best-of-Breed software solutions.

2009 ERP Report: Hospitality and Entertainment

Panorama Consulting Group — Tue, 03 Nov 2009 00:00:00 EST

This part of Panorama’s ERP Report outlines the use of ERP software at companies in the hospitality and entertainment industry, including a comparison of ERP results to other industries. This study includes ERP implementation results surrounding average budget, duration, actual costs, and implementation variables.

Database Encryption and Key Management for Microsoft SQL Server 2008

Thales — Wed, 21 Oct 2009 00:00:00 EDT

This technical guide for database administrators and IT security experts demonstrates how you can protect your sensitive data with the native database encryption functions of Microsoft SQL Server 2008, such as cell-level encryption and Transparent Data Encryption, and manage and protect encryption keys with hardware security modules (HSMs).

10 Reasons to Love Migrations: A Guide to Easing Oracle E-Business Suite Management

Unitask, Inc. — Thu, 08 Oct 2009 00:00:00 EDT

Read this paper to learn about the operational costs and resource drains that organizations need to address when they engage in Oracle E-Business Suite projects. This paper provides tips about process automation and native tools, which help eliminate errors and simplify project execution.

Software Manufacturers and Embedded BI: the Build Vs. Buy Question

LogiXML — Thu, 08 Oct 2009 00:00:00 EDT

This paper helps software manufacturers wanting to embed BI functionality into their solution whether it is best to "build" or "buy".

Filling the Gap: Embedded Business Intelligence as an Additional Revenue Stream

LogiXML — Thu, 08 Oct 2009 00:00:00 EDT

BI capabilities are becoming a must-have for independent software vendors. But customers and prospects are no longer satisfied with basic home-built solutions and offerings from legacy vendors.

Pearson Marks 10th Year using Northern Storage Suite to Manage User Data

Northern Parklife — Wed, 30 Sep 2009 00:00:00 EDT

Pearson, the international media and education company, is looking for a single tool that can provide information vital to their storage management. Its infrastructure support team selected Northern Storage Suite.

Don ' t Lose Your ROI with Antiquated Network Technology: Learn about New Technology from ...

Sun Microsystems, Inc. and Intel Corporation — Thu, 17 Sep 2009 00:00:00 EDT

Watch this webcast to learn how the latest blade server modules from Sun Microsystems, based on the Intel® Xeon® processor 5500 series, deliver significant performance gains and energy savings, plus an innovative approach to networking that virtualizes each 10GbE port and provides high-bandwidth connectivity to each virtual server.

Webcast: New Economics of Mid-Market Computing -- Sun Fire Systems based on Intel® Xeon® ...

Sun Microsystems, Inc. and Intel Corporation — Thu, 17 Sep 2009 00:00:00 EDT

This webcast examines how upgrading your system with new Sun Fire servers can actually save you money.

Build for Today. Expand on Demand: Modularity in the Data Center Power Infrastructure

Eaton Corporation — Wed, 16 Sep 2009 00:00:00 EDT

Building the data center to meet the needs of an uncertain future is an expensive and needless exercise in over-engineering. New designs need to be modular, with built-in expansion capabilities. This paper looks at the concepts and benefits of modularity in all the necessary elements of the power system.

Do Extraordinary Things Everyday with Microsoft Dynamics CRM!

Microsoft — Wed, 09 Sep 2009 00:00:00 EDT

In this webcast, we show you how the productivity of your sales, customer service, and marketing teams can be dramatically increased by taking advantage of the enhancements in the newly released Microsoft Dynamics CRM 4.0.

Getting Started with SAP Virtualization

Arrow ECS HP Group and Intel — Wed, 09 Sep 2009 00:00:00 EDT

In this videocast, learn how SAP customers are getting started with virtualization technology, and find out what needs to be considered in terms of hardware, staffing and SAP modules.

Greenville Hospital System Selects Kofax Intelligent Capture & Exchange to Automate the ...

Kofax, Inc. — Tue, 25 Aug 2009 00:00:00 EDT

Learn how the Greenville Hospital System integrated Kofax Capture and Kofax Transformation Modules to reduce the time and resources needed to digitally scan detailed patient records into their system.

Storage Systems & Storage Management Track: New Developments in Scale-out vs. Scale-up Data ...

3PAR — Sat, 01 Aug 2009 00:00:00 EDT

In this presentation transcript, Brian Greenberg, President and CEO, General System Dynamics, explores the distinctions between scale-out and scale-up systems, major use cases for this technology and an assessment of new scale-out/clustered storage systems from major vendors.

Orion Network Configuration Manager (NCM)

SolarWinds, Inc. — Tue, 14 Jul 2009 00:00:00 EDT

Check out this download to see how the Orion Network Configuration Manager aids in managing network configuration files in multi-vendor network environments, monitoring changes to device configurations and ensuring compliance with federal and corporate policies.

Orion Application Performance Monitor (APM)

SolarWinds, Inc. — Tue, 14 Jul 2009 00:00:00 EDT

Orion APM delivers at-a-glance top 10 lists, map views, and graphs that enable you to quickly identify, troubleshoot, and resolve performance issues with business-critical applications. With Orion APM as your co-pilot, you can isolate performance issues before they affect your end users. Download this free trial to check it out for yourself.

Retaining Customers in Today ' s Economic Landscape: Improving SAP Order Management

Esker Inc. — Fri, 10 Jul 2009 00:00:00 EDT

This paper will present the challenges businesses face in implementing effective order management and will help in overcoming these challenges. You will learn the benefits of the Esker Platform over its competitors and be presented with a case study documenting companies that implemented the Esker platform to beat their order management problems.

Proving Success with XOJET: How Freudenberg IT (FIT) SAP Hosting Service Reduced Costs

Freudenberg IT — Tue, 16 Jun 2009 00:00:00 EDT

In this success story you will read how by hosting its SAP enterprise resource planning (ERP) financial modules with FIT, XOJET is saving the expense of a dedicated SAP staff and IT infrastructure. Read on to learn how you company can take advantage of the same benefits as XOJET did by choosing FIT to maintain your SAP infrastructure.

Numara Track It! & #45; Change Management Webinar

Numara Software — Mon, 08 Jun 2009 00:00:00 EDT

The Numara Track It! helpdesk/ asset management solution offers a fully integrated “Change Management” module that provides flexibility for seamless upgrades of services - hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of...

Globo.com Acquires 200,000 New Customers in 2 years and Reduces Churn by 30% with Data Mining

SPSS Inc. Worldwide Headquarters — Mon, 04 May 2009 00:00:00 EDT

This Internet service provider/portal operator of Globo, Brazil's largest media conglomerate, delivers the content Brazilian Web users want using PASW Statistics.

Optimize Your Software Processes with CodePro AnalytiX & trade;

Instantiations — Mon, 04 May 2009 00:00:00 EDT

CodePro AnalytiX provides you with the metrics you need to incorporate self-improvement and optimization into the software process. Thus, CodePro AnalytiX is a full set of tools to support your organization in its quest for sustainable high levels of software quality, security and productivity

Protecting Data from the Cyber Theft Pandemic

FireEye — Mon, 20 Apr 2009 00:00:00 EDT

Malware-related data breaches have reached pandemic proportions as criminals discover Internet crime is easy to commit, highly lucrative, and largely under-policed. Learn about advances in security technologies that use multi-phase heuristic and virtual machine analysis to detect and mitigate damages that result from malware-related data thefts.

Oracle and Cast Iron Systems: Delivering an Integrated CRM Experience - Podcast

Cast Iron Systems — Tue, 03 Mar 2009 00:00:00 EST

Hear this Podcast to discover how you can rapidly synchronize your sales and customer service data with a variety of on-premise and on-demand systems.

Boost ROI with Faster, Easier, VISUAL Analytics

SPSS Inc. Worldwide Headquarters — Tue, 24 Feb 2009 00:00:00 EST

Join us at this live webcast and learn how you can:

Use RFM analysis to quickly rank customers for high-return marketing
Use advanced visualization techniques to uncover segments and patterns in your data, and apply these insights to growth, acquisition, and retention planning
and more

CRM Built for Customer Service: The Executive Guide to Selecting CRM that Meets Service Needs

Pivotal CRM, a CDC Software solution — Fri, 20 Feb 2009 00:00:00 EST

This paper explores core principles companies can use to help them select a CRM system.

How to Profit in a Downturn: 4 Customer & #45;centric Strategies for Growth in a ...

Pivotal CRM, a CDC Software solution — Fri, 20 Feb 2009 00:00:00 EST

In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty.

Who Are My Best Customers & #63;

SPSS Inc. Worldwide Headquarters — Fri, 20 Feb 2009 00:00:00 EST

Who are my best customers? If you manage sales, marketing, or customer service, you want an answer to that. That's because implementing successful strategies for every customer segment is critical to increasing business profits. This paper describes just a few of the ways that you can use analytics to better understand your customers.

AC Drives and Industrial AC Motors

AutomationDirect — Fri, 13 Feb 2009 00:00:00 EST

AC Variable Frequency Drives (VFD): AutomationDirect carries AC variable speed drives for all your speed control applications.

Programmable Logic Controller Product Lines (PLCs)

AutomationDirect — Fri, 13 Feb 2009 00:00:00 EST

Starting with the DL05 at 8 inputs/ 6 outputs, all the way up to the fully expanded 100 I/O DL06 PLC, these PLCs are a standard that can grow with the changing needs of your machine or process control applications.

Achieving Service Excellence Across The Enterprise

Numara Software — Sun, 01 Feb 2009 00:00:00 EST

Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility..

HP reference configuration for BladeSystem: BL495c with Flex-10 and VMware View

HP, Vmware and AMD — Sun, 01 Feb 2009 00:00:00 EST

This paper is for decision makers that are familiar with and interested in VMware View as a desktop replacement strategy. An understanding of networking and fibre channel infrastructure and how they interact with HP Virtual Connect technologies, virtualization benefits and techniques, VMware software, and datacenter practices is recommended.

Best Practices in the Call Center: A Customer Touch & #45;Point Methodology

Oracle Corporation — Mon, 26 Jan 2009 00:00:00 EST

One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.

Online Training Case Study

SyberWorks, Inc. — Mon, 08 Dec 2008 00:00:00 EST

The operations division in a large multibillion-dollar service company had significant challenges training its franchisees to overcome these challenges the company purchased and installed the SyberWorks Training Center with a 250-seat license.

Harnessing the Power of ITIL

SkillSoft Corporation — Mon, 01 Dec 2008 00:00:00 EST

ITIL is quickly becoming the global standard in IT service delivery, and for good reason - it offers IT leaders a robust, flexible, and transparent way to manage technology services and align with the business. Read this brief for advice on it's proper implementation.

Sun Storage and Archive Solution for HPC

Sun Microsystems, Inc. — Thu, 27 Nov 2008 00:00:00 EST

This article is intended for IT managers and storage architects familiar with HPC applications and data requirements in the organization.

Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability

SAP America Inc — Wed, 17 Sep 2008 00:00:00 EDT

The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction.

Best Practices in Extending Enterprise Resource Planning (ERP): A Buyer & #39;s Guide to ...

SAP America Inc — Wed, 17 Sep 2008 00:00:00 EDT

Extending ERP is the focus of this document, which encompasses utilizing more functionality, extending the footprint beyond the core ERP functionality and making decisions between ERP vendors and pure play or "Best of Breed" solutions.

Strong data security to protect critical assets: A focus on security yields compliance for free

Thales — Wed, 13 Aug 2008 00:00:00 EDT

This paper offers thought leadership to help you address challenges surrounding information security and compliance issues. It will also introduce you to the value and importance of a hardware security module as a key part of any successful information security program.

Securing your Web based infrastructure: Essential concepts for PKI deployment and best ...

Thales — Wed, 13 Aug 2008 00:00:00 EDT

This paper discusses the benefits unique to deploying the integrated solution of the Windows Server 2008 PKI and the nCipher nShield and netHSM hardware security modules(HSM). This includes the essential concepts and technologies used to deploy a PKI and the best practice security and life cycle key management features provided by nCipher HSMs.

VUE Software: Insurance Commission & Incentive Compensation Management

CSSI — Fri, 16 May 2008 00:00:00 EDT

VUE software delivers flexibility and automation to help solve the complexities of insurance sales commission and incentive compensation plans. VUE’s web-enabled incentive management solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution offers the ease of a total solution from one vendor.

VUE Software: Enterprise Incentive Management

CSSI — Fri, 16 May 2008 00:00:00 EDT

VUE Software solves the complexities of insurance sales commission and incentive compensation plans by delivering flexibility and automation. VUE Software’s web-enabled EIM solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution provides the ease of a total solution from one vendor.

HEALTHsuite® - Claims Processing Software

RAM Technologies, Inc. — Thu, 21 Feb 2008 00:00:00 EST

HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care administration including HMO, Consumer Driven, Medicare, Medicaid and Federal Health Benefits.

Transforming Customer Service into a Strategic Asset

Microsoft — Wed, 06 Feb 2008 00:00:00 EST

View this webcast to discover how Microsoft Dynamics CRM can help you transform customer service into a strategic business asset.

Still Struggling to Reduce Call Center Costs without Losing Customers & #63;

SAP America Inc — Fri, 01 Feb 2008 00:00:00 EST

Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.

Managing Requirements, Tests and Defects with HP Quality Center

Hewlett-Packard Company — Tue, 01 May 2007 00:00:00 EDT

HP TestDirector for Quality Center software drives a more effective and efficient global application testing process and supports high levels of communication and collaboration among distributed testing teams.

CRM without Compromise: A Strategy for Profitable Growth

SAP America Inc — Sun, 01 Apr 2007 00:00:00 EDT

This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth.

FACTS Defined Contribution System (FACTS DCS) & #45; Advanced Technologies for Expert ...

Ebix Health, Inc. — Thu, 01 Jan 2004 00:00:00 EST

FACTS DCS is the technology solution that deliver consumer directed health plan administration seamlessly within your health claims processing operations.

FACTS & #174; PPO & #153;

Ebix Health, Inc. — Mon, 01 Jan 2001 00:00:00 EST

FACTS® PPO™ is a fully automated provider network processing module, this system provides you with a fully integrated database for providers (both practitioners and facilities).

FACTS & #174; WDS & #153;

Ebix Health, Inc. — Mon, 01 Jan 2001 00:00:00 EST

FACTS® WDS™ (Work Distribution System) module is an electronic claim workflow management system for your adjusters.