Customer Service Organizations

Customer Service Organizations - KnowledgeStorm http://www.knowledgestorm.com KnowledgeStorm en-us Copyright © 2009KnowledgeStorm, Inc. All rights reserved. Thu, 26 Nov 2009 00:00:00 EST 60 <![CDATA[Data Governance: A Business Value-Driven Approach]]> http://www.knowledgestorm.com/search/index/sol_summary/5141212?pos=33&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Customer Service Organizations&n=5141212&c=CORE Fri, 20 Nov 2009 00:00:00 EST http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Organizations/ds,CORE/oe,utf8/rss.xml <![CDATA[BPMN Basics, Organizing Your Business Processes]]> http://www.knowledgestorm.com/search/index/sol_summary/5140980?pos=9&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Customer Service Organizations&n=5140980&c=CORE Fri, 13 Nov 2009 00:00:00 EST http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Organizations/ds,CORE/oe,utf8/rss.xml <![CDATA[Service Catalog Management]]> http://www.knowledgestorm.com/search/index/sol_summary/5140947?pos=2&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Customer Service Organizations&n=5140947&c=CORE Thu, 05 Nov 2009 00:00:00 EST http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Organizations/ds,CORE/oe,utf8/rss.xml <![CDATA[Strategies for Modernizing IT, Reducing Costs, and Improving Operational Efficiency]]> http://www.knowledgestorm.com/search/index/sol_summary/5140624?pos=6&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Customer Service Organizations&n=5140624&c=CORE Tue, 03 Nov 2009 00:00:00 EST http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Organizations/ds,CORE/oe,utf8/rss.xml <![CDATA[Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support]]> http://www.knowledgestorm.com/search/index/sol_summary/5140499?pos=21&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Customer Service Organizations&n=5140499&c=CORE Thu, 29 Oct 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Organizations/ds,CORE/oe,utf8/rss.xml <![CDATA[Next Generation Customer Focus: Strategies and Business Activities Necessary for World- ...]]> http://www.knowledgestorm.com/search/index/sol_summary/5140315?pos=44&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Customer Service Organizations&n=5140315&c=CORE Fri, 23 Oct 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Organizations/ds,CORE/oe,utf8/rss.xml <![CDATA[How to Maximize Revenue by Sending Targeted Promotions to Customers]]> http://www.knowledgestorm.com/search/index/sol_summary/5140321?pos=43&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Customer Service Organizations&n=5140321&c=CORE Fri, 23 Oct 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Organizations/ds,CORE/oe,utf8/rss.xml <![CDATA[Cashing in on Customer Intelligence in the Financial Services Industry]]> http://www.knowledgestorm.com/search/index/sol_summary/5140310?pos=28&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Customer Service Organizations&n=5140310&c=CORE Thu, 22 Oct 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Organizations/ds,CORE/oe,utf8/rss.xml <![CDATA[Customer Experience IQ Report]]> http://www.knowledgestorm.com/search/index/sol_summary/5140236?pos=42&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Customer Service Organizations&n=5140236&c=CORE Tue, 20 Oct 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Organizations/ds,CORE/oe,utf8/rss.xml <![CDATA[7 Ways to Inspire Customer Loyalty with Voice of the Customer (VOC) Initiatives]]> http://www.knowledgestorm.com/search/index/sol_summary/5140237?pos=19&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Customer Service Organizations&n=5140237&c=CORE Tue, 20 Oct 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Organizations/ds,CORE/oe,utf8/rss.xml <![CDATA[How to ensure data privacy compliance in the application testing environment]]> http://www.knowledgestorm.com/search/index/sol_summary/5140223?pos=5&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Customer Service Organizations&n=5140223&c=CORE Tue, 20 Oct 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Organizations/ds,CORE/oe,utf8/rss.xml <![CDATA[The Technology of Innovation: Using CRM to Enable Customer-Centric Innovation]]> http://www.knowledgestorm.com/search/index/sol_summary/5140210?pos=31&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Customer Service Organizations&n=5140210&c=CORE Mon, 19 Oct 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Organizations/ds,CORE/oe,utf8/rss.xml <![CDATA[Starwood Hotels and Resorts Worldwide Enriches SAP Efficiency with ReadSoft]]> http://www.knowledgestorm.com/search/index/sol_summary/5140083?pos=8&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Customer Service Organizations&n=5140083&c=CORE Tue, 13 Oct 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Organizations/ds,CORE/oe,utf8/rss.xml <![CDATA[How to Embrace CRM and Make it Succeed in Your Organization]]> http://www.knowledgestorm.com/search/index/sol_summary/5140059?pos=32&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Customer Service Organizations&n=5140059&c=CORE Mon, 12 Oct 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Organizations/ds,CORE/oe,utf8/rss.xml <![CDATA[Make CRM Work the Way Salespeople Do]]> http://www.knowledgestorm.com/search/index/sol_summary/5139978?pos=46&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Customer Service Organizations&n=5139978&c=CORE Thu, 08 Oct 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Organizations/ds,CORE/oe,utf8/rss.xml <![CDATA[Circumstances and Customers Have Changed: Has Your Loyalty Program Kept Pace?]]> http://www.knowledgestorm.com/search/index/sol_summary/5139800?pos=35&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Customer Service Organizations&n=5139800&c=CORE Fri, 02 Oct 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Organizations/ds,CORE/oe,utf8/rss.xml <![CDATA[Winning in Today ' s Environment: Six Imperatives for the Chief Sales Officer]]> http://www.knowledgestorm.com/search/index/sol_summary/5140244?pos=45&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Customer Service Organizations&n=5140244&c=CORE Thu, 01 Oct 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Organizations/ds,CORE/oe,utf8/rss.xml <![CDATA[Business Process Management Best Practices]]> http://www.knowledgestorm.com/search/index/sol_summary/5140151?pos=3&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Customer Service Organizations&n=5140151&c=CORE Thu, 01 Oct 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Organizations/ds,CORE/oe,utf8/rss.xml <![CDATA[Targeted Business Analytics - How Large Companies Leverage SaaS BI]]> http://www.knowledgestorm.com/search/index/sol_summary/5139337?pos=4&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Customer Service Organizations&n=5139337&c=CORE Fri, 18 Sep 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Organizations/ds,CORE/oe,utf8/rss.xml <![CDATA[VI Service Desk Version 4.0.1 - Free 30 Day Trial!]]> http://www.knowledgestorm.com/search/index/sol_summary/5139404?pos=1&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Customer Service Organizations&n=5139404&c=CORE Fri, 18 Sep 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Organizations/ds,CORE/oe,utf8/rss.xml <![CDATA[VoIP and Lower TCO Will Drive Adoption of Hosted On-Demand Contact Centers]]> http://www.knowledgestorm.com/search/index/sol_summary/5139077?pos=16&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Customer Service Organizations&n=5139077&c=CORE Thu, 10 Sep 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Organizations/ds,CORE/oe,utf8/rss.xml <![CDATA[Developing a High Performance Sales Team with Microsoft Dynamics CRM 4.0]]> http://www.knowledgestorm.com/search/index/sol_summary/5138942?pos=39&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Customer Service Organizations&n=5138942&c=CORE Wed, 09 Sep 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Organizations/ds,CORE/oe,utf8/rss.xml <![CDATA[Driving Business Process Productivity by Tuning Your Customer-Centric Business Processes ...]]> http://www.knowledgestorm.com/search/index/sol_summary/5138951?pos=38&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Customer Service Organizations&n=5138951&c=CORE Wed, 09 Sep 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Organizations/ds,CORE/oe,utf8/rss.xml <![CDATA[Grow Your Business with the Visibility to Capture More Sales Opportunities]]> http://www.knowledgestorm.com/search/index/sol_summary/5138983?pos=37&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Customer Service Organizations&n=5138983&c=CORE Wed, 09 Sep 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Organizations/ds,CORE/oe,utf8/rss.xml <![CDATA[Increase the Value of Customer Relationships Using the 2007 Office System and Microsoft CRM]]> http://www.knowledgestorm.com/search/index/sol_summary/5138987?pos=36&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Customer Service Organizations&n=5138987&c=CORE Wed, 09 Sep 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Organizations/ds,CORE/oe,utf8/rss.xml <![CDATA[Increasing Customer Experience via Rich Information Applications]]> http://www.knowledgestorm.com/search/index/sol_summary/5138976?pos=34&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Customer Service Organizations&n=5138976&c=CORE Wed, 09 Sep 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Organizations/ds,CORE/oe,utf8/rss.xml <![CDATA[Microsoft Dynamics CRM Online Case Study: High Five Sportswear]]> http://www.knowledgestorm.com/search/index/sol_summary/5138995?pos=26&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Customer Service Organizations&n=5138995&c=CORE Wed, 09 Sep 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Organizations/ds,CORE/oe,utf8/rss.xml <![CDATA[Microsoft Dynamics Webcast: Beyond the Boundaries of Traditional CRM]]> http://www.knowledgestorm.com/search/index/sol_summary/5138939?pos=15&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Customer Service Organizations&n=5138939&c=CORE Wed, 09 Sep 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Organizations/ds,CORE/oe,utf8/rss.xml <![CDATA[Microsoft Dynamics CRM - Sports Organizations]]> http://www.knowledgestorm.com/search/index/sol_summary/5137717?pos=27&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Customer Service Organizations&n=5137717&c=CORE Thu, 30 Jul 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Organizations/ds,CORE/oe,utf8/rss.xml <![CDATA[Retaining Customers in Today ' s Economic Landscape: Improving SAP Order Management]]> http://www.knowledgestorm.com/search/index/sol_summary/5137213?pos=13&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Customer Service Organizations&n=5137213&c=CORE Fri, 10 Jul 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Organizations/ds,CORE/oe,utf8/rss.xml <![CDATA[Service Desk Consolidation Cuts Costs and Increases Service Quality]]> http://www.knowledgestorm.com/search/index/sol_summary/5136662?pos=18&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Customer Service Organizations&n=5136662&c=CORE Mon, 15 Jun 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Organizations/ds,CORE/oe,utf8/rss.xml <![CDATA[Video White Paper: Seven Tips for Profiting from Lean Times with CRM]]> http://www.knowledgestorm.com/search/index/sol_summary/5136508?pos=47&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Customer Service Organizations&n=5136508&c=CORE Wed, 10 Jun 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Organizations/ds,CORE/oe,utf8/rss.xml <![CDATA[ONE Oracle News for Midsize Organizations - Issue 05]]> http://www.knowledgestorm.com/search/index/sol_summary/5136251?pos=48&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Customer Service Organizations&n=5136251&c=CORE Thu, 04 Jun 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Organizations/ds,CORE/oe,utf8/rss.xml <![CDATA[Social CRM Comes of Age]]> http://www.knowledgestorm.com/search/index/sol_summary/5134695?pos=49&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Customer Service Organizations&n=5134695&c=CORE Wed, 01 Apr 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Organizations/ds,CORE/oe,utf8/rss.xml <![CDATA[Analyzing the Total Cost of a Global Service Desk]]> http://www.knowledgestorm.com/search/index/sol_summary/5136809?pos=23&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Customer Service Organizations&n=5136809&c=CORE Wed, 01 Apr 2009 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Organizations/ds,CORE/oe,utf8/rss.xml <![CDATA[How to Profit in a Downturn: 4 Customer & #45;centric Strategies for Growth in a ...]]> http://www.knowledgestorm.com/search/index/sol_summary/5133577?pos=20&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Customer Service Organizations&n=5133577&c=CORE Fri, 20 Feb 2009 00:00:00 EST http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Organizations/ds,CORE/oe,utf8/rss.xml <![CDATA[CRM Built for Customer Service: The Executive Guide to Selecting CRM that Meets Service Needs]]> http://www.knowledgestorm.com/search/index/sol_summary/5131900?pos=11&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Customer Service Organizations&n=5131900&c=CORE Fri, 20 Feb 2009 00:00:00 EST http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Organizations/ds,CORE/oe,utf8/rss.xml <![CDATA[Achieving Service Excellence Across The Enterprise]]> http://www.knowledgestorm.com/search/index/sol_summary/5135215?pos=10&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Customer Service Organizations&n=5135215&c=CORE Sun, 01 Feb 2009 00:00:00 EST http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Organizations/ds,CORE/oe,utf8/rss.xml <![CDATA[Addressing the challenges of implementing a customer-centric strategy]]> http://www.knowledgestorm.com/search/index/sol_summary/5137365?pos=17&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Customer Service Organizations&n=5137365&c=CORE Fri, 05 Dec 2008 00:00:00 EST http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Organizations/ds,CORE/oe,utf8/rss.xml <![CDATA[Sales and Marketing: The New Power Couple]]> http://www.knowledgestorm.com/search/index/sol_summary/5138221?pos=50&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Customer Service Organizations&n=5138221&c=CORE Mon, 01 Dec 2008 00:00:00 EST http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Organizations/ds,CORE/oe,utf8/rss.xml <![CDATA[Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability]]> http://www.knowledgestorm.com/search/index/sol_summary/100297?pos=25&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Customer Service Organizations&n=100297&c=CORE Wed, 17 Sep 2008 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Organizations/ds,CORE/oe,utf8/rss.xml <![CDATA[Differentiating With Technical Support, a JBoss Customer Support Study]]> http://www.knowledgestorm.com/search/index/sol_summary/5136200?pos=29&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Customer Service Organizations&n=5136200&c=CORE Fri, 01 Aug 2008 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Organizations/ds,CORE/oe,utf8/rss.xml <![CDATA[Five Myths of Infrastructure Monitoring: How End-User Monitoring Can Help You Improve ...]]> http://www.knowledgestorm.com/search/index/sol_summary/5136892?pos=41&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Customer Service Organizations&n=5136892&c=CORE Thu, 01 May 2008 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Organizations/ds,CORE/oe,utf8/rss.xml <![CDATA[HEALTHsuite® - Claims Processing Software]]> http://www.knowledgestorm.com/search/index/sol_summary/93897?pos=22&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Customer Service Organizations&n=93897&c=CORE Thu, 21 Feb 2008 00:00:00 EST http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Organizations/ds,CORE/oe,utf8/rss.xml <![CDATA[Transforming Customer Service into a Strategic Asset]]> http://www.knowledgestorm.com/search/index/sol_summary/5138947?pos=14&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Customer Service Organizations&n=5138947&c=CORE Wed, 06 Feb 2008 00:00:00 EST http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Organizations/ds,CORE/oe,utf8/rss.xml <![CDATA[Still Struggling to Reduce Call Center Costs without Losing Customers & #63;]]> http://www.knowledgestorm.com/search/index/sol_summary/93294?pos=12&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Customer Service Organizations&n=93294&c=CORE Fri, 01 Feb 2008 00:00:00 EST http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Organizations/ds,CORE/oe,utf8/rss.xml <![CDATA[Let Customer Feedback Do the Driving]]> http://www.knowledgestorm.com/search/index/sol_summary/5135591?pos=30&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Customer Service Organizations&n=5135591&c=CORE Thu, 31 May 2007 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Organizations/ds,CORE/oe,utf8/rss.xml <![CDATA[CRM without Compromise: A Strategy for Profitable Growth]]> http://www.knowledgestorm.com/search/index/sol_summary/93607?pos=24&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Customer Service Organizations&n=93607&c=CORE Sun, 01 Apr 2007 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Organizations/ds,CORE/oe,utf8/rss.xml <![CDATA[Microsoft Dynamics RoleTailored Business Productivity: " Software Designed for Your People "]]> http://www.knowledgestorm.com/search/index/sol_summary/5138225?pos=40&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Customer Service Organizations&n=5138225&c=CORE Thu, 01 Mar 2007 00:00:00 EST http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Organizations/ds,CORE/oe,utf8/rss.xml <![CDATA[Service Delivery Innovation: Creating Client Value and Enhancing Profitability]]> http://www.knowledgestorm.com/search/index/sol_summary/98797?pos=7&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=Customer Service Organizations&n=98797&c=CORE Mon, 01 Jan 2007 00:00:00 EST http://rsssearch.knowledgestorm.com:80/rss/srl/key,Customer%20Service%20Organizations/ds,CORE/oe,utf8/rss.xml