Customer Service Performance Meausres Software - KnowledgeStorm

Top 10 Most Overlooked Causes of Trouble in a Cisco Network

Global Knowledge — Thu, 05 Nov 2009 00:00:00 EST

This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide.

Video Whitepaper: Managing Risk and Uncertainty - An Executive ' s Guide to Integrated ...

Oracle Corporation — Tue, 03 Nov 2009 00:00:00 EST

A time of unprecedented market volatility and competition calls for a new business strategy. View this video white paper to learn how integrated business planning can help your company align strategic, operational, and financial plans.

Strategies for Modernizing IT, Reducing Costs, and Improving Operational Efficiency

BMC Software, Inc — Tue, 03 Nov 2009 00:00:00 EST

To meet business demands for higher levels of performance and availability – all while adding services and reducing costs – IT has to modernize. A strong service assurance capability enabled by available Business Service Management (BSM) solutions can help you modernize IT and deliver compelling business benefits.

Deploying Oracle & reg; Business Intelligence Enterprise Edition on Sun Systems

Sun Microsystems, Inc. — Tue, 03 Nov 2009 00:00:00 EST

This paper describes an enterprise deployment architecture for Oracle™ Business Intelligence Enterprise Edition using Sun servers running the Solaris™ Operating System and Sun™ Storage 7000 Unified Storage systems.

SAP Solutions for Small Businesses and Midsize Companies: Improve Efficiency, Grow ...

SAP AG — Fri, 30 Oct 2009 00:00:00 EDT

This interactive guide presents an overview of several SAP business solutions specifically designed to help small businesses and midsize companies improve operational efficiency and grow profitability.

Next Generation Customer Focus: Strategies and Business Activities Necessary for World- ...

Infor CRM — Fri, 23 Oct 2009 00:00:00 EDT

This paper focuses on consumer products manufacturers and the strategy of customer-focused innovation, exploring NGM study questions and examines business areas where customer-focused innovation has potential to influence performance outcomes. Read on to learn how ways to effectively identify and satisfy customer demand.

Focusing on Food & Beverage Manufacturers: Three Strategies for Profitability Tomorrow and ...

Infor CRM — Thu, 22 Oct 2009 00:00:00 EDT

This paper explores the idea that to effectively compete today and into the next generation, F&B manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies F&B manufacturers must do if they want to be profitable tomorrow and in the years to come.

Optimizing the Order-to-Cash Process: Managing Documents throughout the Process

Dolphin Corporation — Wed, 21 Oct 2009 00:00:00 EDT

This paper examines an array of solutions for SAP customers to optimize the Order-to-Cash processes in ways that contain costs and achieve optimum organizational efficiency, high customer retention and successful cash management.

VI Service Desk Version 4.0.1 - Free 30 Day Trial!

Velocity Integrations Software, Inc. — Fri, 18 Sep 2009 00:00:00 EDT

VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.

Midmark Aims for Excellence with Efficient Products and Support

LogMeIn, Inc. — Wed, 16 Sep 2009 00:00:00 EDT

Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones.

Catalyst XPS - The Solution for Cross-Carrier Small Parcel Shipping From the SAP & reg; ...

CDC Global Services - Catalyst — Tue, 15 Sep 2009 00:00:00 EDT

This white paper will discuss Catalyst XPS, a tool that can integrate information from all the major small parcel carriers into one view, fully integrated with SAP. Catalyst XPS can save customers money and improve customer service, without creating an additional maintenance burden on their internal IT team.

The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success

Microsoft — Mon, 14 Sep 2009 00:00:00 EDT

This white paper explains the importance of flexible software architecture, and how the right CRM solution can support and even advance an organization’s ability to evolve in lock-step with changes as they occur--enabling them to attain and maintain a competitive advantage.

Do Extraordinary Things Everyday with Microsoft Dynamics CRM!

Microsoft — Wed, 09 Sep 2009 00:00:00 EDT

In this webcast, we show you how the productivity of your sales, customer service, and marketing teams can be dramatically increased by taking advantage of the enhancements in the newly released Microsoft Dynamics CRM 4.0.

Microsoft Dynamics Webcast: Beyond the Boundaries of Traditional CRM

Microsoft — Wed, 09 Sep 2009 00:00:00 EDT

Watch this webcast to learn the concrete ways Microsoft Dynamics CRM can help you attain a 360-degree view of your customers.

Drive Real-World Business Processes with Microsoft Dynamics CRM

Microsoft — Wed, 09 Sep 2009 00:00:00 EDT

Watch this webcast to learn how Microsoft Dynamics CRM can help you develop and strengthen profitable customer relationships.

Developing a High Performance Sales Team with Microsoft Dynamics CRM 4.0

Microsoft — Wed, 09 Sep 2009 00:00:00 EDT

View this webcast to find out how you can strengthen and streamline the way you find, keep, and grow customer relationships and to see how Microsoft Dynamics CRM is the right choice for your business.

Leicester City Football Club Video Case Study

Microsoft — Fri, 24 Jul 2009 00:00:00 EDT

Watch this informative video case study and learn how Leicester City Football Club leveraged Microsoft Dynamics CRM Database to enhance player adminstration, performance analysis, injury prevention, and much more!

Fixing Enterprise Search

Information Builders — Mon, 22 Jun 2009 00:00:00 EDT

Enterprise search transforms the ability of users to find information. It is a powerful, cost-effective, and productivity enabling technology for users in the enterprise. Read this white paper to learn about the value of enterprise search, why it's broken, and learn about WebFOCUS Magnify, the industry's first real-time enterprise search solution.

How the Fastest Growing Companies Use Business Intelligence

Information Builders — Fri, 19 Jun 2009 00:00:00 EDT

This paper investigates various levels of business intelligence, discusses the challenges organizations face with today's typical BI deployments, and highlights how many high-growth companies have implemented strategic, analytical, and operational initiatives to work seamlessly together to enhance performance and boost competitive advantage.

Service Desk Consolidation Cuts Costs and Increases Service Quality

BMC Software, Inc — Mon, 15 Jun 2009 00:00:00 EDT

The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits.

Dell & #39;s SMART Approach to Workload Automation

BMC Software, Inc — Fri, 17 Apr 2009 00:00:00 EDT

This white paper discusses why Dell chose BMC's CONTROL-M when they embarked on a broad initiative to integrate and upgrade its IT services to better satisfy business needs.

Expand Your Reach: Mastering Multi-Modal Survey Research

SPSS Inc. Worldwide Headquarters — Tue, 14 Apr 2009 00:00:00 EDT

Whether it's in your call center, on the Web, or in-person, effective survey research requires proven practices that reach across the board. In this webcast, you learn how to cut the costs and improve the performance of your survey research efforts - regardless of where you reach your respondents or what language they speak.

Analyzing the Total Cost of a Global Service Desk

CompuCom Systems, Inc. — Wed, 01 Apr 2009 00:00:00 EDT

Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. Read this white paper to learn about CompuCom's Service Desk solution.

Help Desk vs. Service Desk: Which One is Right for You

Numara Software — Thu, 05 Mar 2009 00:00:00 EST

This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.

Oracle and Cast Iron Systems: Delivering an Integrated CRM Experience - Podcast

Cast Iron Systems — Tue, 03 Mar 2009 00:00:00 EST

Hear this Podcast to discover how you can rapidly synchronize your sales and customer service data with a variety of on-premise and on-demand systems.

Cablecom Delivers Unique Customer Experience through Its Innovative Use of Business Analytics

SPSS Inc. Worldwide Headquarters — Fri, 20 Feb 2009 00:00:00 EST

This IDC Buyer Case Study describes the adoption, deployment, and utilization of business analytics software at the cable operator Cablecom.

CRM Built for Customer Service: The Executive Guide to Selecting CRM that Meets Service Needs

Pivotal CRM, a CDC Software solution — Fri, 20 Feb 2009 00:00:00 EST

This paper explores core principles companies can use to help them select a CRM system.

Business Process & #45;Centric Information Technology: Aligning Business and Technology for ...

Accenture — Wed, 18 Feb 2009 00:00:00 EST

Process-centric IT is, first and foremost, a way for the IT organization to build applications that will deliver greater flexibility and agility to the business-enabling high performance.

Achieving Service Excellence Across The Enterprise

Numara Software — Sun, 01 Feb 2009 00:00:00 EST

Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility..

Best Practices in the Call Center: A Customer Touch & #45;Point Methodology

Oracle Corporation — Mon, 26 Jan 2009 00:00:00 EST

One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.

Using enterprise architecture to develop a blueprint for improving your energy efficiency ...

IBM — Wed, 31 Dec 2008 00:00:00 EST

This whitepaper is about enterprise architecture as it pertains to finding and maximizing the business value in greener operations. Higher energy efficiency and a smaller carbon footprint are obvious areas of interest for any business, but how do you balance these goals with productivity, customer service, and all your other business concerns?

Addressing the challenges of implementing a customer-centric strategy

Infor CRM — Fri, 05 Dec 2008 00:00:00 EST

The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints.

Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability

SAP America Inc — Wed, 17 Sep 2008 00:00:00 EDT

The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction.

Network Management Planning Guide

Blue Coat — Tue, 05 Aug 2008 00:00:00 EDT

This E-Guide explains the changes in traditional network management and how Web 2.0, SOA, IMS and other application-heavy delivery platforms are changing the management requirements.

Differentiating With Technical Support, a JBoss Customer Support Study

JBoss, a Division of Red Hat — Fri, 01 Aug 2008 00:00:00 EDT

Strategic organizations are increasingly looking for ways to lower the total cost of ownership (TCO) of their technology assets while improving the return on their investment. In this white paper, you will discover how expert customer support services can have a dramatic impact on both as you explore the success of JBoss middleware technology.

Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution

Microsoft — Fri, 25 Jul 2008 00:00:00 EDT

After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.

North Shore Medical Center Provides Better Support with AMD Processor & #45;based Solutions

HP, Vmware and AMD — Tue, 01 Jul 2008 00:00:00 EDT

Thanks to VMware, North Shore Medical Center provides better support for physicians and healthcare professionals while improving data center management with Advanced Micro Devices processor-based solutions.

Five Myths of Infrastructure Monitoring: How End-User Monitoring Can Help You Improve ...

Hewlett-Packard Company — Thu, 01 May 2008 00:00:00 EDT

This paper discusses some of the common myths about infrastructure monitoring, and addresses how to ensure your infrastructure monitoring is responsive enough to satisfy and retain your customers.

HEALTHsuite® - Claims Processing Software

RAM Technologies, Inc. — Thu, 21 Feb 2008 00:00:00 EST

HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care administration including HMO, Consumer Driven, Medicare, Medicaid and Federal Health Benefits.

The Performance Manager: Turning Information Into Higher Business Performance

IBM — Thu, 14 Feb 2008 00:00:00 EST

Download this white paper for an extensive summary of The Performance Manager, Proven Strategies for Turning Information into Higher Business Performance, a book that examines the partnership between decision-makers and the people who provide them with information to drive better decisions.

Transforming Customer Service into a Strategic Asset

Microsoft — Wed, 06 Feb 2008 00:00:00 EST

View this webcast to discover how Microsoft Dynamics CRM can help you transform customer service into a strategic business asset.

A Better Bottom Line - Implementing Efficient Business Solutions

SAP AG — Fri, 01 Feb 2008 00:00:00 EST

Efficient operations help you better control costs and enable you to offer more competitive pricing and terms to your customers. SAP Business One, a single, affordable application designed for small businesses, lets you streamline operations, access accurate information quickly, and get a 360-degree view of key business areas.

Still Struggling to Reduce Call Center Costs without Losing Customers & #63;

SAP America Inc — Fri, 01 Feb 2008 00:00:00 EST

Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.

Financial Services Company Gains Improved Sales Performance with Easy-to-Use Solution

Microsoft — Tue, 01 Jan 2008 00:00:00 EST

Security Benefit needed a customer relationship management (CRM) solution that would provide its remote sales force with access to real-time information. In July 2007, the company implemented Microsoft Dynamics™ CRM 3.0. Now, Security Benefit gains from increased agility, new sales opportunities, and reduced IT costs.

How Technology Can Help You Expand Your Business

SAP AG — Sat, 01 Dec 2007 00:00:00 EST

Your company's growing fast. Your days are consumed with the flurry of activities it takes to manage that expansion. With the right business management software, you can integrate your business, improve customer service, make more informed business decisions, and move into online sales.

ERP in SMB: Exploring Growth Strategies

SAP — Thu, 15 Nov 2007 00:00:00 EST

This report is a road map for SMBs seeking to meet the corporate goals of growth strategies and customer service through Best-in-Class ERP implementation.

Solutions Provider Improves Productivity with Flexible Implementation Methodology

Microsoft — Fri, 29 Jun 2007 00:00:00 EDT

Stanley Stuart Yoffee & Hendrix, Inc. (SSYH), a Microsoft® Gold Certified Partner based in Florida, implements software solutions utilizing the Microsoft family of products. With large-scale projects across varied industries, the company turned to the Microsoft Dynamics™ Sure Step Methodology to help communicate with customers...

CRM without Compromise: A Strategy for Profitable Growth

SAP America Inc — Sun, 01 Apr 2007 00:00:00 EDT

This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth.

Drive Business Processes: Achieving the " Last Mile " of Business Productivity

Microsoft — Thu, 01 Mar 2007 00:00:00 EST

Bring the two most powerful information systems in your business together more intuitively and more completely than ever before. Microsoft Dynamics and the Microsoft Office system work together in new ways to help workers reach the information and people they need to be productive and deliver excellent customer service.

Sales and Operations Planning: The Key to Continuous Demand Satisfaction

SAP America Inc — Thu, 01 Mar 2007 00:00:00 EST

Find out how leading companies are designing their sales and operations planning (S&OP) processes to continuously monitor and meet customer demand.